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RFT FIN10/AGI001 Part F Page | 1

Request for Tender FIN10/AGI001

Whole of Government Desktop Hardware Panel

Part F - Statement of Requirements


Table of Contents

PART 1 - GENERAL ............................................................................................................................ 3

1.1 Structure of Statement of Requirements ............................................................................... 4

1.2 Criteria Definitions ................................................................................................................. 6

1.3 Structure of Requirements Statements ................................................................................. 6

1.4 Integration of Deliverables ..................................................................................................... 7

1.5 Occupational Health and Safety ............................................................................................ 7

PART 2 – ABBREVIATIONS, ACRONYMS AND DEFINITIONS ......................................................... 8

PART 3 – DESKTOP PC CATEGORY ................................................................................................ 16

3.1 Standard Desktop PC........................................................................................................... 17

3.2 Power Desktop PC ............................................................................................................... 31

3.3 Workstation .......................................................................................................................... 45

3.4 Thin Client ............................................................................................................................ 59

3.5 Accessories .......................................................................................................................... 69

PART 4 – MOBILE PC CATEGORY ................................................................................................... 71

4.1 Ultra Mobile PC .................................................................................................................... 72

4.2 Netbook ................................................................................................................................ 84

4.3 Lightweight Notebook ........................................................................................................... 96

4.4 Standard Notebook ............................................................................................................ 109

4.5 Lightweight Ruggedised Notebook ..................................................................................... 122

4.6 Standard Ruggedised Notebook ........................................................................................ 136

4.7 Mobile Thin Client .............................................................................................................. 151

4.8 Accessories ........................................................................................................................ 162

PART 5 – MONITOR CATEGORY .................................................................................................... 163

5.1 19 Inch Monitor .................................................................................................................. 164

5.2 20 Inch Monitor .................................................................................................................. 170

5.3 22 Inch Monitor .................................................................................................................. 176

5.4 23 Inch Monitor (If Available) .............................................................................................. 182

5.5 24 Inch Monitor .................................................................................................................. 188

5.6 30 Inch Monitor .................................................................................................................. 193

5.7 36 Inch Monitor .................................................................................................................. 198

5.8 Accessories ........................................................................................................................ 203

PART 6 – ASSOCIATED SERVICES CATEGORY ........................................................................... 204

6.1 Warranty ............................................................................................................................ 205

6.2 Centralised Services .......................................................................................................... 213

6.3 Transport ............................................................................................................................ 225

6.4 Installation .......................................................................................................................... 231


PART 1 - GENERAL


1.1 Structure of Statement of Requirements

1.1.1 This Statement of Requirement sets out the Commonwealth’s requirements for the Hardware and Associated Services within the relevant Categories. The document is structured as follows:

Part 1 - General which describes the structure of this Statement of Requirements.

Part 2 - Abbreviations, Acronyms and Definitions which sets out the glossary of technical terms used in this Statement of Requirements.

Part 3 – Desktop PC Category which describes the specific Hardware and Associated Services required for all desktop, workstation and thin client computers. This part covers:

Standard Desktop PC

Power Desktop PC

Workstation

Thin Client

Accessories

Part 4 – Mobile PC Category which describes the specific Hardware and Associated Services required for all mobile computers. This part covers:

Ultra-mobile PC

Netbook

Lightweight Notebook

Standard Notebook

Lightweight Ruggedised Notebook

Standard Ruggedised Notebook

Mobile Thin Client

Accessories

Part 5 – Monitor Category which describes the specific Hardware and Associated Services required for all

19 Inch Monitors

20 Inch Monitors

22 Inch Monitors

23 Inch Monitors (if available)

24 Inch Monitors

30 Inch Monitors


36 Inch Monitors

Part 6 – Associated Services Category which describes those services associated with all Hardware. This part covers:

Warranty

Standard Hardware warranty.

Optional warranty upgrades.

Retention of Hardware components for security purposes.

Centralised Services

Technical support.

Asset and configuration control.

Pre-delivery configuration.

Pre-delivery imaging.

Cleansing.

Disposal.

Transport

Standard delivery arrangements.

Temporary equipment storage.

Installation

Basic installation.

Extended installation.

Support and floor walking.

Decommissioning.

1.1.2 For consistency this structure is replicated in Part E7 – Price Schedule and Part E8 – Technical Information.

1.1.3 An Essential Requirement is a requirement that is designated as “ESSENTIAL” in this – Statement of Requirements. Subject to clause 30 of Part B – Conditions of Tender of this RFT, a Tenderer must satisfy each of the Essential Requirements that are relevant to the Deliverables which the Tenderer is tendering to provide to Finance. A failure to satisfy an Essential Requirement in respect of a Deliverable will, subject to clause 30, result in the exclusion of that Deliverable from consideration. If all the Deliverables of a Tenderer fail to meet an Essential Requirement, the Tenderer will not be eligible to become a Panellist.

1.1.4 Tenderers should offer only one model of each tendered hardware Deliverable (for example, one model of Standard Notebook). The relevant model must meet the Essential Requirements for that Deliverable set out in this Part F - Statement of Requirements and should also meet the Minimum and Basic requirements for that Deliverable set out in this


Part F - Statement of Requirements. Tenderers should note that, for the purposes of this RFT, Finance will only consider one model of each hardware Deliverable per Tenderer.

1.1.5 Prices for Deliverables in the Desktop PC Category must include all components required to make the PC operational (e.g. mouse, keyboard and cables but excluding the monitor).

1.1.6 Tenderers should note that the Commonwealth has a Volume Sourcing Agreement (VSA) with Microsoft for the purchase of Microsoft software. All Microsoft software purchases, by FMA Act Agencies and some CAC Act bodies, except for Original Equipment Manufacturer operating system licences, are purchased through the VSA.

1.2 Criteria Definitions

1.2.1 In this Statement of Requirements each function or capability to be provided by the relevant Hardware, or Associated Service is described as follows:

A Minimum requirement is the capability that should be provided or the proposed Deliverable may be assessed non-compliant and not appropriate for use within the relevant Category by Agencies.

A Desirable requirement is a capability that is advantageous but is not material to a compliant/non-compliant decision. The degree to which a desirable requirement is met may be material to a selection between two or more compliant Deliverables.

A Basic requirement is the capability that is required for the Deliverable to be considered capable of meeting general Agency requirements as set out in the business context.

An Optional requirement is a capability that allows the Basic Deliverable to be up or down-graded to meet individual Agency requirements. The degree to which optional requirements are available may be material to a selection between two or more compliant Deliverables depending on individual Agency requirements.

Configuration Options are associated with some requirements and describe the scope of any options that are required to configure the system to meet Agency requirements.

Service Levels are associated with some requirements and describe the timeliness, throughput or other performance levels required for the Deliverable.

1.3 Structure of Requirements Statements

1.3.1 The requirements set out in parts 3 to 6 underpin the Product Catalogue. The individual requirements statements are structured as follows:

Use case for the Hardware (and Associated Services).

Basic Requirements:

Hardware requirements and Configuration Options; and/or

Associated Services requirements, Configuration Options and Service Levels.

Optional Requirements:

Hardware requirements and Configuration Options; and/or


Associated Services requirements, Configuration Options and Service Levels.

1.3.2 Associated Services requirements, such as warranty provisions, generally apply to all Hardware. Tenderers should note: In order to avoid excessive repetition such requirements are set out in detail in the Associated Services Category and referenced in other requirements statements when they apply. Some Associated Services requirements statements are similarly structured with the basic requirement and a range of variations designed to tailor the basic requirement to meet specific business requirements.

1.4 Integration of Deliverables 1.4.1 Tenderers are to note that the Commonwealth expects that Tenderers will ensure that

Hardware components offered to meet the Basic and Optional requirements of a specific Deliverable will work together without limitation. For example, if the Tenderer offers a Power Desktop PC which includes additional memory and upgraded internal storage and graphics then the Commonwealth expects that, subject to any user configuration, all of these components would be properly integrated when the device is delivered to the Agency. Apart from selecting the appropriate mix of components to include in their tendered Deliverables, Tenderers should also set out any assumptions, qualifications or limitations on the combination of components available to Agencies in their response to Part E8 – Technical Information of this RFT.

1.5 Occupational Health and Safety

1.5.1 Tenderers are to note that the Draft Head Agreement at Part H of this RFT requires Tenderers to comply with all applicable Commonwealth legislation and policies. Tenderers are advised that the Commonwealth expects that all tendered Deliverables will meet all applicable occupational health and safety standards and be fit for use by Agencies. Tenderers are also to note that, in accordance with clause 81.5.2 of Part B of this RFT, tendered Hardware may be tested to determine its compliance with the applicable standards.

1.5.2 Tenderers are to demonstrate their ability to provide Hardware that meets the requirements of Agencies’ disabled staff.


PART 2 – ABBREVIATIONS, ACRONYMS AND DEFINITIONS


Term or Acronym Meaning

100BaseFX Standard defining Ethernet network access via 100 Mbps fibre-optic link.

19 Inch Monitor See clause 5.1 of this Statement of Requirements







ASF The ASF standard was developed by the Distributed Management Task Force. It is implemented in the PC's hardware and firmware, and is managed from a remote console. ASF provides robust management features that function while the PC does not have an operating system present.

Asset Tag Means a label permanently attached to the Hardware which, generally identifies the Agency which owns (or leases) the Hardware and the unique Agency asset number (in both character and bar-code form) assigned to the Hardware by the for the purpose of tracking the device.

BIOS Basic Input / Output System. The primary function of the BIOS is to identify and initiate component hardware (such as hard disk, floppy and optical disk drives). This is to prepare the machine so other software programs stored on various media can load, execute, and assume control of the PC.

CMDB Configuration Management Data-Base

CPU Central Processing Unit – the main processor of a computer.

Desktop PC Category

Means computing Hardware and associated software and services conventionally supplied to users at their desk


DDR DDR (double data rate) memory is the next generation SDRAM. Like SDRAM, DDR is synchronous with the system clock. The big difference between DDR and SDRAM memory is that DDR reads data on both the rising and falling edges of the clock signal. SDRAM only carries information on the rising edge of a signal. Basically this allows the DDR module to transfer data twice as fast as SDRAM. For example, instead of a data rate of 133MHz, DDR memory transfers data at 266MHz.

DDR modules, like their SDRAM predecessors, are called DIMMs. They use motherboard system designs similar to those used by SDRAM; however, DDR is not backward compatible with SDRAM-designed motherboards. DDR memory supports both ECC (error correction code, typically used in servers) and non-parity (used on desktops/notebooks.).

DHCP Dynamic Host Configuration Protocol is a protocol used by networked devices (clients) to obtain the parameters necessary for operation in an Internet Protocol network.

DIMM Dual Inline Memory Module – a 168 pin memory module which allows 64 bit memory access.

DisplayPort DisplayPort is a digital display interface standard established by the Video Electronics Standards Association (VESA).

DNS The Domain Name System associates various information (including IP addresses) with domain names.

DSD Means the Commonwealth’s Defence Signals Directorate and the reference is to the accreditation of security aspects of any cryptographic capability to be used to protect data which if leaked could damage the national interests of Australia.

DVD Digital Versatile Disc or Digital Video Disc, is an optical disc storage media format.

DVI Digital Video Interface

ECC Error Correcting Code

EDGE/GPRS Enhanced Data rates for GSM Evolution (EDGE) (also known as Enhanced GPRS (EGPRS)), General Packet Radio Service (GPRS) is a packet oriented mobile data service.

EPA The U.S. Environmental Protection Agency (EPA or sometimes USEPA) is an agency of the federal government of the United States charged with protecting human health and with safeguarding the natural environment: air, water, and land.

EPL DSD Endorsed Product List

ENERGY STAR® ENERGY STAR is a joint program of the U.S. Environmental Protection Agency and the U.S. Department of Energy intended to help consumers save money and protect the environment through energy efficient products and practices.


EPEAT Electronic Product Environmental Assessment Tool.

eSATA External Serial Advanced Technology Attachment used for connecting external storage devices.

ExpressCard Personal Computer Memory Card International Association’s (PCMCIA) ExpressCard standard.

FDD Floppy Disk Drive

Fire Wire / IEEE 1394

The IEEE 1394 interface is a serial bus interface standard for high-speed communications and isochronous real-time data transfer, frequently used by personal computers, as well as in digital audio, and digital video applications. The interface is also known by the brand name Fire Wire.

GFM Government Furnished Materiel

GUID Globally Unique ID sometimes known as UUID (Universally Unique ID).

GB Giga Byte – unit of data storage (1 GB = 1024,000,000 bytes).

HDD Hard Disk Drive

HSPA High-Speed Packet Access

Hz, KHz, MHz A measurement of frequency (cycles per second). KHz is 1000Hz, MHz is 1,000,000Hz.

ICA Independent Computing Architecture, the architecture that Citrix uses to separate an application's logic from its user interface. With ICA, only keystrokes, mouse clicks, and screen updates pass between the client and server on the network, while all the application’s logic executes on the server.

IEEE Institute of Electrical and Electronics Engineers

IPsec Internet Protocol Security

IPV6 Internet Protocol Version 6 is the next-generation Internet Protocol version designated as the successor to Internet Protocol Version 4.

International Means Commonwealth facilities located outside of Australia.

Interactive Link Multiple Computer Switch

Means a combined keyboard, video and mouse switch, used to conserve desktop space when more than one computer is used. DSD accredited versions of this device are available to prevent data spill when connecting machines of differing security levels.

ISO/IEC International Organisation for Standardisation / International Electrotechnical Commission standards.

ITSM Australian Government IT Security Manual

Kb Kilo-bit – usually as a data rate (Kilo bits per second - Kbps).

KB Kilo Byte – unit of data storage (1 KB = 1024 bytes).


LAN Local Area Network, used to provide connectivity between static desktops (normally) and network IT Associated Services (e.g. Login Associated Services , data storage, email). It may also support connectivity to approved Notebook devices.

LCD Liquid Crystal Display

Lightweight Notebook

See clause 4.3 of this Statement of Requirements

Lightweight Ruggedised Notebook


MAC Short for Media Access Control address, a hardware address that uniquely identifies each node of a network. In IEEE 802 networks, the Data Link Control (DLC) layer of the OSI Reference Model is divided into two sub-layers: the Logical Link Control (LLC) layer and the Media Access Control (MAC) layer. The MAC layer interfaces directly with the network medium. Consequently, each different type of network medium requires a different MAC layer.

Mb Mega-bit – usually as a data rate (1,000,000 bits per second - Mbps).

MB Mega Byte – unit of data storage (1 MB = 1024,000 bytes).

MSDS Material Safety Data Sheet conforming to the National Code of Practice for the Preparation of Material Safety Data Sheets 2nd Edition [NOHSC:2011(2003)].

MSI-D Flat Display Mounting Interface

Metropolitan Means Commonwealth facilities located within 150km of the GPO for all Australian capital cities.

Mobile PC Category

Means computing Hardware and associated software and services conventionally carried by users for use while travelling or at multiple locations.

Monitor Category Means computer display Hardware and associated software and services conventionally supplied to users for use with Desktop PCs or Mobile PCs.

Motherboard Main circuit board in a computer case, housing the CPU, Memory and interfaces to other units.

Netbook Netbooks offer highly portable computing and typically run Windows XP, Windows 7 or Linux operating systems rather than more resource-intensive operating systems.

See clause 4.2 of this Statement of Requirements.

NIC Network Interface Card

Notebook A portable Input/Display device, which may operate LAN connected, disconnected or connected via an approved secure dialup link.

OEM Original Equipment Manufacturer


OH&S Occupational Health and Safety

PC Personal Computer.

PCI Peripheral Component Interconnect - a standard for connecting peripherals to a personal computer, designed by Intel and released around Autumn 1993. PCI is used in Intel based systems as well as some DEC Alpha and PowerPC systems, and Sun systems.

Power Desktop PC

See clause 3.2 of this Statement of Requirements.

PS/2 Standard for keyboard and mouse connector, utilizing mini-DIN connector. Derived by IBM.

PSK Pre Shared Key, a method to set encryption keys.

PSM Australian Government Protective Security Manual

PXE Pre-boot Execution Environment – a mechanism, inbuilt into a network interface, to allow automatic boot to a network device. In particular, this allows booting to a Microsoft RIS server allowing automatic desktop installation processes.

QoS Quality of Service

RAM Random Access Memory is a type of computer data storage. It takes the form of integrated circuits that allow the stored data to be accessed in any order. RAM is mostly associated with volatile types of memory (such as DRAM memory modules), where the information is lost after the power is switched off

RDP Remote Desktop Protocol - Protocol used to connect to a Terminal Associated Services session when Citrix is not in use.

Regional Means Commonwealth facilities outside of the Metropolitan area located in regional Australian cities including, for example, Orange, Wangaratta, Mackay, Geraldton, Whyalla, Alice Springs and Launceston.

Remote Wake Up Is an Ethernet computer networking standard that allows a computer to be turned on or woken up by a network message. Also known as Wake-On-LAN (WOL).

RPM Revolutions Per Minute.

Rural Means Commonwealth facilities located outside of the Metropolitan and Regional areas which may be remote and/or have poor or limited infrastructure services.

SC ‘Square Connector’ for single-mode and multimode fiber-optic cables

SD/MMC Secure Digital (SD) is a non-volatile memory card format developed by Panasonic, SanDisk, and Toshiba for use in portable devices. MultiMediaCard (MMC) is a flash memory card standard developed Siemens AG and SanDisk.


Serial Serial communication is the process of sending data one bit at a time, sequentially, over a communication channel or computer bus.

SIP Stable Image Platform is the name of an initiative introduced by Intel to align and stabilise key platform components to enable a more predictable annual transition from one generation of technology to the next. AMD has a similar program.

SIPP Single In-line Pin Package memory

SMBIOS System Management BIOS (SMBIOS) is a specification to lay out data structures (and access methods) in BIOS which allows a user or application to store and retrieve information specifically about the PC in question. Microsoft required OEMs and BIOS vendors to support the interface/data set in order to have Microsoft certification.

SNMP Simple Network Management Protocol; a standard for gathering statistical data about network traffic and the behaviour of network components; SNMP uses management information bases (MIBs), which define what information is available from any manageable network device

SSD Solid State Disk drive

ST The ST connector is a keyed bayonet connector and is used for both multimode and single-mode fibre-optic cables.

Standard Desktop PC


Standard Notebook


Standard Ruggedised Notebook


Thin Client See clause 3.4 of this Statement of Requirements

Mobile Thin Client See clause 4.7 of this Statement of Requirements

TX An Ethernet standard, including:

100BASE-TX: two pairs of high-quality twisted-pair wires;

1000BASE-TX: four pairs of high-quality twisted-pair wires;

Ultra Mobile PC Often abbreviated as UMPC, is a term for small form factor size and shape for tablet PCs.



USB Universal Serial Bus – a serial interface standard.

Versions 1.0 and 1.1 of the USB specification provide for peripheral speeds of up to 1.5Mbps for low-speed devices and up to 12Mbps for full-speed devices. Version 2.0, increases the bandwidth to 480Mbps for high-speed devices.

VAC Volts of alternating current

VDI Virtual Desktop Infrastructure - new method of supplying desktop service using a mixture of virtualisation technologies.

VESA Video Electronics Standards Association

VGA Video Graphics Array refers specifically to the display hardware first introduced with the IBM PS/2 line of computers, but through its widespread adoption has also come to mean either an analog computer display standard, the 15-pin D-subminiature VGA connector.

VLAN Virtual LAN

Windows Logo A hardware certification program, from Microsoft, to certify software and hardware products as suitable for use with other Microsoft products (e.g. Operating Systems).

WOL Wake On LAN – allows a signal sent to a network interface to power a desktop to allow management or upgrade. Also known as Remote Wake Up.

Workstation See clause 3.3 of this Statement of Requirements

WPA / WPA2 Wi-Fi Protected Access / Wi-Fi Protected Access version 2

WSXGA Widescreen Super eXtended Graphics Array


PART 3 – DESKTOP PC CATEGORY


3.1 Standard Desktop PC

Business Context

Statement of Requirements

Reference

Item Requirements

3.1.1 Use Case Minimum Day-to-day computing functionality will be provided by this Hardware and it is expected that this will represent suitable capability for the vast majority of Commonwealth Personnel. The following use cases comprise a non exhaustive list of day-to-day computing functionality required:

word processing;

spreadsheet operation;

simple desktop database operations;

web browsing;

electronic messaging;

terminal emulation;

desktop publishing; and

basic graphics and multimedia work.

The Hardware may be deployed for use in a variety of environmental conditions both in Australia and overseas. Tenderers should not assume that Hardware supplied to Commonwealth Agencies will be used in Metropolitan areas only.


Basic Hardware Requirements


Reference

Item Requirements Configuration Options

3.1.2 Case Chassis Minimum Small form factor case with one 3 1/2 inch exposed drive bay.

3.1.3 Tamper Evident

Minimum Chassis is to support Agency installation of a tamper evident seal.

3.1.4 Power Minimum 230/240 VAC 50 Hz power supply with capacity to support operation of the device at full load including a full complement of optional Hardware. Power cord supplied. The use of piggyback plugs is not permitted.

Desirable 100/240 VAC 50-60Hz power supply suitable for use outside of Australia with capacity to support operation of the device at full load including a full complement of optional Hardware suitable for use outside of Australia.

3.1.5 Cooling Minimum Cooling is to be suitable to support operation of the device at full load including a full complement of optional Hardware.

Minimum Low noise emission cooling systems suitable for use in an office environment.

3.1.6 Case Entry Minimum Tool-less case entry with alert back to central console for opened cases.

It is Desirable that the alert back to central console is able to be disabled in BIOS.

3.1.7 Motherboard Configuration Stability

Minimum Components are part of the current Intel Stable Image Platform or equivalent program




Reference


3.1.8 BIOS Minimum Ability to save BIOS settings to external media and perform replication of those BIOS settings.

Desirable Remote query and configuration of BIOS settings, including boot order.

3.1.9 BIOS Documentation

Minimum A guide providing a description/explanation of each function/feature within the BIOS.

3.1.10 Hypervisor Minimum Support for Citrix and VMware client hypervisor technology or similar virtualisation technology.

3.1.11 Security Minimum It is ESSENTIAL that the device include the following security features:

Removable media write/boot control; and

Setup password (via BIOS).

Desirable Individual port control.

3.1.12 Non-volatile Memory

Minimum Repository for storing Agency Asset Tag, system serial number, model and manufacturer.

3.1.13 PXE Minimum Support for PXE and configurable boot order including PXE.

3.1.14 Boot Order Minimum Configuration for Agency PCs to support automatic PXE based rebuilds require the boot order to be changed within the BIOS of the machine. The default boot order is as follows:

1. Embedded hypervisor

Default BIOS boot order is to be agreed with the relevant Agency.

If present it is ESSENTIAL that Wake On LAN is able to be disabled in BIOS.




Reference


2. Floppy disk drive (including USB FDD – if provided/required)

3. DVD/CD-ROM drive

4. USB drive

5. Hard disk drive

6. Ethernet card (PXE)

7. Wake On LAN (network boot)

The requirement is for any boot order to be achievable. Serially selectable boot sequences are not acceptable.

If the configuration of the PXE card (fibre NIC) is separate to the boot order, the PXE boot options need to be enabled in the computer BIOS.

3.1.15 GUID Minimum A machine based GUID is required to be supplied and stored in the system BIOS.

The Contractor is also required to provide the Agency and Finance with the report set out at 6.2.2 - Reporting below.

3.1.16 Processor Capability Minimum Commonwealth Agencies are likely to transition to Windows 7 and will be looking to ensure the devices purchased will function adequately in this environment. Accordingly, Finance will consider a processor that will allow it take advantage of capabilities such as cooler, and more energy efficient operation and greater performance.




Reference


Desirable Intel Core 2 Duo E8500, Intel Q45 chipset or better.

AMD Athlon 64 X2 4450B, ATI Technologies or nVidia chipset or better.

3.1.17 Memory Quantity Minimum 4GB DDR2 (or better) RAM matched to processor speed.

3.1.18 Memory Sockets

Minimum 2 sockets of which 1 socket is free for potential expansion.

3.1.19 Graphics Engine Minimum Integrated graphics media accelerator capable of supporting resolution from 800 x 600 up to 1920 x 1200.

3.1.20 Audio Internal Audio Minimum Integrated high definition audio

3.1.21 Speaker Minimum Internal speaker It is Desirable that the speaker is able to be disabled in BIOS or can be physically disconnected by the Agency

3.1.22 Network Adapter

Integrated Minimum 10/100/1000 Gigabit Ethernet integrated on board with:

Standard RJ45 interface;

Support for Wake On LAN:

PXE compatible;

Support for QoS (802.1P), VLAN (802.1Q), VLAN tagging and 802.1x support;

Support for Internet Protocol versions 4 and 6;

Support for IPsec; and

It is ESSENTIAL that the Deliverable includes support for IPV6.

IPV6 support is required to be configurable to assist Agencies to transition from IPV4.




Reference


ASF 2.0 support.

3.1.23 Expansion Slots

PCI-Express x1 Slot

Minimum 1 PCI Express x1 (Populated by fibre NIC if required)

3.1.24 PCI-Express x16 Slot

Minimum 1 PCI Express x16 slot unoccupied. Capable of supporting industry standard dual head graphics card.

3.1.25 Removable Media Devices

DVD Writer Minimum Dual Layer DVD+/- RW – a slim-line DVD is acceptable.

3.1.26 Storage Minimum 160GB internal storage capacity.

3.1.27 Desirable 7200 RPM HDD if storage is supplied in HDD form.

3.1.28 Power Consumption Minimum Complies with the requirements of the US ENERGY STAR® Program Requirements for Computers Version 4.0 test and performance specification.

3.1.29 External Interfaces / Expansion Slots

Video Connector

Minimum 15-pin D-Sub VGA and DVI-D

Desirable DisplayPort with DVI adapter.

3.1.30 USB Minimum Minimum five independent USB ports with at least two ports on the front of the case.

It is Desirable that the USB ports are able to be disabled in BIOS.

3.1.31 Desirable Four of the USB ports located on the front of the case or provision of an appropriate USB hub.

3.1.32 Keyboard Minimum USB keyboard able to operate with a DSD approved Interactive Link Multiple




Reference


Computer Switch available on the EPL.

3.1.33 Mouse Minimum USB mouse able to operate with a DSD approved Interactive Link Multiple Computer Switch available on the EPL.

3.1.34 Audio Jacks Minimum Headset and microphone jacks. It is Desirable that the microphone jack is able to be disabled in BIOS or can be physically disconnected by the Agency

Minimum Audio jacks mounted on the front of the case.

3.1.35 e-SATA ESSENTIAL If present, it is ESSENTIAL that e-SATA ports are able to be disabled in BIOS.

Tenderers should provide details in their response to Part E8 – Technical Information of this RFT.

3.1.36 Fire Wire ESSENTIAL If present, it is ESSENTIAL that Fire Wire ports are able to be disabled in BIOS.


3.1.37 Infra-red ESSENTIAL If present. it is ESSENTIAL that infra-red devices are able to be disabled in BIOS.


3.1.38 Wireless ESSENTIAL If present, it is ESSENTIAL that wireless devices are able to be disabled in BIOS.


3.1.39 Bluetooth ESSENTIAL If present, it is ESSENTIAL that Bluetooth devices are able to be disabled in BIOS.


3.1.40 Pre-loaded Operating System Minimum Default operating system is 32 or 64 bit versions of Microsoft Windows XP Professional, Microsoft Windows Vista, Microsoft Windows 7 or other

The pre-loaded operating system is to be agreed with the relevant Agencies.




Reference


appropriate operating system.

3.1.41 Operating System Support Minimum All relevant versions of Microsoft Windows XP, Microsoft Vista and Microsoft Windows 7 as well as relevant enterprise supported standard Linux distributions if available.

3.1.42 Drivers Minimum OEM drivers (32 and 64 bit versions) for Microsoft Windows XP, Microsoft Windows Vista, Microsoft Windows 7 and enterprise supported standard Linux distribution (if requested) for each device or component is required to be supplied in an uncompressed format on DVD in non-active file format (e.g. ‘.inf’, ‘.dll’ or equivalent). The directory structure should look as follows:

<product name>

<device name>

<device name>…

Driver versions are to be agreed with the relevant Agencies.

3.1.43 Minimum The Contractor is required to provide timely firmware and/or driver software updates to Agencies when requested by Agencies.

Such updates are required to be delivered in the form of ongoing web site access and in DVD form for the initial supply.




Reference


3.1.44 Management Minimum The device is required to be compatible with current open standards ASF 2.0 to enable management through an enterprise management console.

3.1.45 Windows Logo Minimum Hardware and components that are designed to work with Windows are required to comply with the current version of the Windows Logo program.


Basic Associated Services Requirements


Reference

Item Requirement Configuration Options Service Levels

3.1.46 Order Monitoring and Reporting

Minimum As set out at 6.2.1 – Order Monitoring and 6.2.2 – Reporting below.

Tenderers are to note that any costs associated with these activities are to be included in the price of the base unit in Part E7 - Price Schedule of their response to this RFT.

3.1.47 Standard Desktop PC Warranty

Minimum As set out at 6.1.4 – Standard Desktop PC Warranty below.

3.1.48 Transport to Metropolitan Sites

Minimum As set out at 6.3.6 – Transport to Metropolitan Sites below.


Optional Hardware Requirements


Reference


3.1.49 Case Upgrade Small Form Factor Case to 5 ¼ inch Drive Bay

Minimum Upgrade small form factor case to 5 ¼ inch exposed drive bay.

3.1.50 Ultra-small Form Factor Case

Minimum Ultra-small form factor case.

3.1.51 Mini-tower Case

Minimum Mini-tower form factor case.

3.1.52 Memory Upgrade to 8GB Memory

Minimum Upgrade to 8GB memory compatible with existing memory

3.1.53 Storage Upgrade to at least 250GB Internal Storage

Minimum Upgrade to at least 250GB internal storage capacity compatible with existing internal storage

3.1.54 Upgrade to at least 500 GB Internal Storage

Minimum Upgrade to at least 500GB internal storage capacity compatible with existing internal storage

3.1.55 HDD Caddy Minimum Supply of a HDD caddy containing a HDD of the same size, and compatible with, that supplied in response to 3.1.25 - Storage above. The HDD caddy is to be compatible with the available exposed drive bay and the requirement includes connection to the motherboard.

3.1.56 External Interfaces /

Specify Keyboard

Minimum Agency is able to specify the colour of the keyboard in order to meet OH&S




Reference


Expansion Slots

Colour requirements.

Tenderers are to note that this requirement is only intended to allow Agencies to select a non-black (grey or off-white) keyboard.

3.1.57 Smart Card Reader

Contact Smart Card Reader

Minimum Provision of a contact smart card reader complying with ISO/IEC 14443 and ISO/IEC 7816.

Tenderers are to note that an integrated smart card reader is preferred.

3.1.58 Contactless Smart Card Reader

Minimum Provision of a contactless smart card reader complying with ISO/IEC 14443 and ISO/IEC 7816.


Tenderers are also to note that a contactless smart card reader is preferred.

3.1.59 Graphics Upgraded Graphics Capability

Minimum Appropriate industry standard dual head graphics card capable of driving the full range of specified monitors, such as:

NVIDIA Quadro NVS 290, 256MB PCIe, Dual Head, Graphics Card.

NVIDIA Quadro NVS 295, Graphics Card.

ATI Radeon HD 4550, Dual Head PCIe x16, Graphics Card.

ATI Radeon HD 4650 (1GB) PCIe




Reference


x16, Graphics Card, Dual Link DVI option.

Including Crossfire and SLI options.

Tenderers should identify an appropriate option and include the details in their response to Part E8 – Technical Information and Part E7 – Price Schedule of their response to this RFT.


Fibre NIC Minimum 100 Mb Multimode fibre NIC with SC connectors with:

PXE compatible;




ASF 2.0 support.



3.1.61 Desirable Support for Wake On LAN:


Optional Associated Services Requirements


Reference


3.1.62 Upgrade to 24x7 Support Minimum As set out at 6.1.7 – Upgrade to 24x7 Support below.

3.1.63 Upgrade to Next Business Day Response

Minimum As set out at 6.1.8 – Upgrade to Next Business Day Response below.

3.1.64 Add an Additional Year Minimum As set out at 6.1.9 – Add an Additional Year below.

3.1.65 Upgrade to International Warranty

Minimum As set out at 6.1.10 – Upgrade to International Warranty below.

3.1.66 Retention of Non-volatile Storage

Minimum As set out at 6.1.11 – Retention of Non-volatile Storage (Level 1) below.

3.1.67 Retention of Components Minimum As set out at 6.1.12 – Retention of Components (Level 2) below.

3.1.68 Transport to Regional Sites Minimum As set out at 6.3.7 – Transport to Regional Sites below.

3.1.69 Transport to Rural Sites Minimum As set out at 6.3.8 – Transport to Rural Sites below.

3.1.70 Temporary Equipment Storage

Minimum As set out at 6.3.9 – Temporary Equipment Storage below.


3.2 Power Desktop PC

Business Context


Reference

Item Requirements

3.2.1 Use Case Minimum Enhanced desktop computing functionality will be provided by this Hardware for users with specialist requirements. The following use cases comprise a non exhaustive list of the computing functionality required:

applications development;

network / system performance analysis;

complex desktop database operations;

use of spatial information systems;

high-end desktop publishing;

multimedia authoring;

highly complex 3D modelling and simulation; and

OH&S accessibility requirements.





Reference


3.2.2 Case Standard Case Minimum Standard form factor case with one 5 ¼ inch exposed drive bay.














Reference


3.2.8 RAM Support Minimum Support for dual channel memory.

3.2.9 CPU Support Minimum Support for entry level and higher performing quad core CPUs (LGA 1156 like capability).











Minimum Repository for storing Agency Asset Tag, system serial number, model and manufacturer, system serial number, model and manufacturer.





Reference





3. DVD/CD-ROM drive

4. USB drive

5. Hard disk drive









3.2.18 Processor Capability Minimum Commonwealth Agencies are likely to transition to Windows 7 and will be




Reference


looking to ensure the devices purchased will function adequately in this environment. Accordingly, Finance will consider a processor that will allow it take advantage of capabilities such as cooler, and more energy efficient operation and greater performance.

Desirable Intel Quad Core or equivalent



Minimum Memory capacity is required to be scalable to 12GB.

3.2.21 Graphics Engine Minimum Industry standard dual head graphics card with 512MB of memory.







PXE compatible;







Reference




ASF 2.0 support.


PCI-Express x1 Slot


3.2.26 PCI-Express x16 Slots

Minimum 2 PCI Express x16 slots unoccupied. Capable of supporting industry standard dual head graphics card(s).


DVD Writer Minimum Dual Layer DVD+/- RW – a slim-line DVD is acceptable.

3.2.28 Storage Minimum 500GB internal storage capacity

3.2.29 Desirable 7200 RPM HDD if storage is supplied in HDD form.



Video Connector









Reference


3.2.34 Keyboard Minimum USB keyboard able to operate with a DSD approved Interactive Link Multiple Computer Switch available on the EPL.














3.2.42 Pre-loaded Operating System Minimum Default operating system is 32 or 64 bit versions of Microsoft Windows XP Professional, Microsoft Windows Vista,





Reference


Microsoft Windows 7 or other appropriate operating system.

3.2.43n Operating System Support Minimum All relevant versions of Microsoft Windows XP, Microsoft Vista and Microsoft Windows 7 as well as relevant enterprise supported standard Linux distributions if available.


<product name>

<device name>

<device name>…







Reference







Reference












Reference


3.2.51 Case Mini-tower Case

Minimum Mini-tower form factor case.

3.2.52 Full-tower Case Minimum Full-tower form factor case.


Minimum Upgrade to 8GB memory compatible with existing memory

3.2.54 Storage Upgrade to at least 1TB Internal Storage

Minimum Upgrade to at least 1TB internal storage capacity compatible with existing internal storage

3.2.55 HDD Caddy Minimum Supply of a HDD caddy containing a HDD of the same size, and compatible with, that supplied in response to 3.2.26 and 3.2.27 - Storage above. The HDD caddy is to be compatible with the available exposed drive bay and the requirement includes connection to the motherboard.


Specify Keyboard Colour

Minimum Agency is able to specify the colour of the keyboard in order to meet OH&S requirements.








Reference












ATI Radeon HD 4650 (1GB) PCIe x16, Graphics Card, Dual Link DVI option.


Tenderers should identify an appropriate option and include the details in their response to Part E8 – Technical Information and Part E7 – Price Schedule of their response to this RFT.




Reference




PXE compatible;




ASF 2.0 support.







Reference
















3.3 Workstation

Business Context


Reference

Item Requirements

3.3.1 Use Case Minimum Enhanced computing functionality will be provided by the Hardware for users with requirements over and above those met by the Power Desktop PC. The following use cases comprise a non exhaustive list of the computing functionality required:

processing very large data files;

running multi-threading applications and/or multiple applications;

access to flexible storage options; and

running a variety of operating systems including 64 bit versions of Windows and various Linux distributions.





Reference


3.3.2 Case Chassis Minimum Full tower form factor case capable of supporting multiple size HDDs














Reference












3.3.12 PXE Desirable Support for PXE and configurable boot order including PXE.









Reference


3. DVD/CD-ROM drive

4. USB drive

5. Hard disk drive







3.3.15 Processor Capability Minimum Commonwealth Agencies are likely to transition to Windows 7 and will be looking to ensure the devices purchased will function adequately in this environment. Accordingly, Finance will consider a processor that will allow it take advantage of capabilities such as cooler, and more energy efficient operation and greater performance.

Desirable Intel twin Xeon Nehalem architecture or equivalent




Reference


3.3.16 Memory Quantity Minimum 32GB ECC Quad-channel fully buffered DDR2 (or better) RAM matched to processor speed.


Minimum Memory capacity is required to be scale-able to 128GB.

3.3.18 Graphics Engine Minimum Industry standard dual head high end graphics capability including Crossfire or SLI cards.







PXE compatible;




ASF 2.0 support.




PCI-Express x1 Slot





Reference


3.3.23 PCI-Express x16 Slots

Minimum 2 PCI Express x16 slots unoccupied. Capable of supporting industry standard dual head graphics card(s).


DVD Writer Minimum Dual Layer DVD+/- RW – a slimline DVD is acceptable.

3.3.25 Storage Minimum Capable of supporting HDDs in multiple formats (SAS or SATA or SCSI or IDE).

3.3.26 Minimum Capable of sustaining RAID 0, and 1 configurations for data integrity.

3.3.27 Minimum 500GB internal storage capacity using SATA 10000RPM HDDs.



Video Connector






3.3.32 Keyboard Desirable USB keyboard able to operate with a DSD approved Interactive Link Multiple Computer Switch available on the EPL.




Reference


3.3.33 Mouse Desirable USB mouse able to operate with a DSD approved Interactive Link Multiple Computer Switch available on the EPL.













3.3.40 Pre-loaded Operating System Minimum Default operating system is 32 or 64 bit versions of Microsoft Windows XP Professional, Microsoft Windows Vista, Microsoft Windows 7 or other appropriate operating system.





Reference


3.3.41 Operating System Support Minimum All relevant versions of Microsoft Windows XP, Microsoft Vista and Microsoft Windows 7 as well as relevant enterprise supported standard Linux distributions if available.


<product name>

<device name>

<device name>…








Reference






Reference












Reference



Minimum Upgrade to 64GB ECC Quad-channel fully buffered RAM compatible with existing memory.

3.3.50 Upgrade to 128GB Memory

Minimum Upgrade to 128GB ECC Quad-channel fully buffered RAM compatible with existing memory.

3.3.51 Removable Media

Blu-ray Writer Minimum Blu-ray disk reader/writer

3.3.52 Storage Additional 1TB SATA HDD

Minimum 1TB (or better) SATA 700RPM HDD compatible with existing internal storage

3.3.53 Additional 300GB 10K SAS HDD

Minimum 300GB (or better) SAS 10000 RPM compatible with existing internal storage

3.3.54 Additional 300GB 15K SAS HDD

Minimum 300GB (or better) SAS 15000 RPM compatible with existing internal storage








Tenderers are to note that an integrated




Reference


smart card reader is preferred.






Fire Wire Minimum IEEE1394 port It is ESSENTIAL that Fire Wire ports are able to be disabled in BIOS.






ATI Radeon HD 4650 (1GB) PCIe x16, Graphics Card, Dual Link DVI option.


Tenderers should identify an appropriate option and include the details in their




Reference


response to Part E8 – Technical Information and Part E7 – Price Schedule of their response to this RFT.



PXE compatible;




ASF 2.0 support.







Reference
















3.4 Thin Client

Business Context


Reference

Item Requirements

3.4.1 Use Case Minimum This device is used for day-to-day network access and it is expected that this will represent suitable capability for the vast majority of Agencies where thin client computing has been deemed an appropriate solution. The functionality provided by this device can be defined as:

SOE terminal emulation; and

approved USB peripheral support.

The following use cases comprise a non exhaustive list of day-to-day computing functionality required:

word processing;



web browsing;

electronic messaging;

desktop publishing; and

basic graphics and multimedia work.





Reference


3.4.2 Case Chassis Desirable Ultra-small form factor case where the Tenderer is able to meet the other requirements.














Reference


3.4.8 BIOS Minimum Support for Green and Plug and Play features.

3.4.9 Minimum Support for Wake-on-LAN

3.4.10 Desirable Ability to remotely upgrade the terminal firmware/system software (if system software is used).



3.4.12 Security Minimum Ability to password protect BIOS

3.4.13 Minimum Ability to lockdown the device using an administrative process.





3.4.16 Processor Capability Minimum Industry standard processor architecture, Intel, AMD, Via or equivalent.

3.4.17 Memory Quantity Minimum 128 MB DDR SDRAM, 128 MB Flash RAM. Matched to processor speed.




Reference


3.4.18 Graphics Single Monitor Minimum Integrated video capable of supporting single monitor at 32-bit colour and resolution of 1900 x 1200

3.4.19 Dual Monitor Minimum Integrated video capable of supporting dual monitors at 24-bit colour and resolution of 1280 x 1024







PXE compatible;




ASF 2.0 support.



3.4.23 Wireless Desirable IEEE 802.11 g/n compatible capability with WPA-PSK, WPA2-PSK and WPA-802.1x support.

It is ESSENTIAL that Wireless devices are able to be disabled in BIOS.

3.3.24 Fibre NIC Minimum Spare slot to install 100 Mb Multimode fibre NIC with SC or ST connectors or




Reference


alternative connectivity providing Agencies with fibre connectivity.

3.4.25 Protocol Support

TCP/IP Support Minimum Support for DHCP and DNS

3.4.26 Terminal Associated Services Protocol Support

Minimum Support for ICA, PColP, and RDP

3.4.27 DHCP Extensions

Desirable Support for DHCP Options



Video Connector

Minimum DVI-I and the ability to operate dual monitors

Desirable DisplayPort with adapter (DVI).

3.4.30 USB Minimum Minimum three independent USB ports with at least one port on the front of the case.


3.4.31 Keyboard Minimum USB keyboard able to operate with a DSD approved Interactive Link Multiple Computer Switch available on the EPL.


3.4.33 Audio Jacks Minimum Headset and microphone jacks. It is Desirable that the microphone jack is able to be disabled in BIOS or can be




Reference


physically disconnected by the Agency


3.4.34 Fire Wire ESSENTIAL If present. it is ESSENTIAL that Fire Wire devices are able to be disabled in BIOS.


3.4.35 Infra-red ESSENTIAL If present, it is ESSENTIAL that infra-red devices are able to be disabled in BIOS.




3.4.37 Operating System Support Minimum Closed and embedded Operating System options

3.4.38 Minimum Ability to connect to Citrix Presentation Server/XenApp, VMware View 4.0 or later, and Microsoft Terminal Services running on Windows Server 2003 or later.

3.4.39 Minimum Support for common VDI brokers including VMWare and Citrix.

3.4.40 Drivers Minimum Thin Client devices are required to be able to be installed without the need for installation of drivers onto Agency SOEs.





Reference












Reference






3.4.46 Serial Connectivity

Minimum USB to Serial connectivity or Serial interface

If present it is Desirable that the serial interface is able to be disabled in BIOS.










Fibre NIC Minimum 100 Mb Multimode fibre NIC with SC or ST connectors or alternative with:

PXE compatible;

Support for QoS (802.1P), VLAN (802.1Q), VLAN tagging and 802.1x






Reference


support;



ASF 2.0 support.





Reference
















3.5 Accessories

Accessories


Reference


3.5.1 Cables and Adapters

DP to DVI Cable Minimum DisplayPort to DVI cable suitable for use with tendered Hardware.

3.5.2 DP to DVI Dual Monitor

Minimum DisplayPort to DVI dual monitor cable suitable for use with tendered Hardware.

3.5.3 VGA to DVI Adapter

Minimum VGA male to DVI female adapter suitable for use with tendered hardware.

3.5.4 DVI to VGA Adapter

Minimum High density DVI to VGA female adapter suitable for use with tendered hardware.

3.5.5 USB Floppy Disk Drive Minimum USB floppy disk drive 1.44 Mb.

3.5.6 PS/2 Keyboard Minimum Keyboard with PS/2 connectivity suitable for operation with Interactive Link Multiple Computer Switch. If no PS/2 ports are available Tenderers are to supply a PS/2 to USB adapter.

3.5.7 PS/2 Mouse Minimum Mouse with PS/2 connectivity suitable for operation with Interactive Link Multiple Computer Switch. If no PS/2 ports are available Tenderers are to supply a PS/2 to USB adapter.

3.5.8 USB Hub Desirable USB hub supporting at least four ports so that USB connected peripherals can be connected at the front of the device should the other USB ports be inaccessible, for example, under a user’s desk.


3.5.9 Optical Drive Minimum External USB connected DVD+/-RW drive.


PART 4 – MOBILE PC CATEGORY


4.1 Ultra Mobile PC

Business Context


Reference

Item Requirements

4.1.1 Use Case Minimum UMPCs are used for a variety of specialised tasks. Computing functionality offered will be similar to the standard notebook computer, but delivered in a smaller form factor and some integrated features may not be available. It is expected that this will represent suitable capability for the majority of Commonwealth Personnel requiring this usage. The following use cases comprise a non exhaustive list of mobile computing supported:

Web browsing;

Playing high quality video;

Electronic messaging; and

Terminal emulation





Reference


4.1.2 Case Form Factor Minimum Not exceeding dimension ranges 30-33mm high x 225-245mm wide x 170-190mm deep.

4.1.3 Weight Minimum Not exceeding 1.1 kg

4.1.4 Security Slot Minimum Industry standard security slot for securing device to docking station or attachment of a lock and cable apparatus.

4.1.5 Power Minimum An industry standard 100/240 VAC 50-60 Hz power supply suitable for use outside of Australia with capacity to support operation of the device at full load including a full complement of optional Hardware. Inclusive of an appropriate power cord and power pack and a battery for operation without mains power.



4.1.7 Battery Minimum Long life battery.

4.1.8 Minimum Ability to exchange battery packs while the device is operational.



4.1.10 BIOS Minimum Ability to save BIOS settings to external media and perform replication of those




Reference


BIOS settings.

4.1.11 Desirable Remote query and configuration of BIOS settings, including boot order.






4.1.14 Desirable Individual port control.

4.1.15 Hypervisor Desirable Support for Citrix and VMware client hypervisor technology or similar virtualisation technology.


Minimum Repository for storing Agency Asset Tag, system serial number, model and manufacturer



2. Hard disk drive








Reference






4.1.19 Processor Capability Minimum Commonwealth Agencies are likely to transition to Windows 7 and will be looking to ensure the devices purchased will function adequately in this environment. Accordingly, Finance will consider a processor designed specifically for mobility that will allow it take advantage of capabilities such as cooler, and more energy efficient operation and greater performance.

4.1.20 Desirable Industry standard processor architecture, Intel, AMD, Via or equivalent.

4.1.21 Quantity Minimum 2 GB DDR2 RAM

4.1.22 Graphics Display size Minimum Minimum 10.1” including option for use of a stylus/finger input.

4.1.23 Audio On board audio Minimum Integrated high definition audio

4.1.24 Speaker Minimum Internal speaker




Reference


4.1.25 Audio Recording Device

Desirable No audio recording devices are present. If present it is ESSENTIAL that any audio recording device is able to be disabled - in BIOS is preferred. Tenderers should provide details of the options available in their response to Part E8 – Technical Information of this RFT.





PXE compatible;




ASF 2.0 support.



4.1.27 Wireless Minimum IEEE 802.11 g/n compatible capability with WPA-PSK, WPA2-PSK and WPA-802.1x support.


4.1.28 Physical radio On/Off (flight mode) switch

Minimum A switch which enables and disables each or all radio emitting devices. A single switch for all devices desirable.

4.1.29 Reserved

4.1.30 Media Optical Drive Minimum External USB connected DVD+/-RW




Reference


Devices drive.

4.1.31 Desirable Internal DVD+/-RW drive.

4.1.32 Storage Minimum 2GB internal non-volatile storage capacity

4.1.33 Camera Desirable Visual image capture device. If present it is ESSENTIAL that any visual image capture device is able to be disabled - in BIOS is preferred. Tenderers should provide details of the options available in their response to Part E8 – Technical Information of this RFT.

4.1.34 Power consumption Minimum Complies with the requirements of the US ENERGY STAR® Program Requirements for Computers Version 4.0 test and performance specification.


Video Connector Minimum 15-pin D-Sub VGA connector

4.1.36 USB Minimum Three USB ports It is Desirable that the USB ports are able to be disabled in BIOS.

4.1.37 Audio In/Out Minimum Headphone and microphone jacks supporting full duplex operation.

4.1.38 Infra-red Desirable Industry standard Infra-red communications device.

It is ESSENTIAL that infra-red devices and communications are able to be disabled in BIOS.

4.1.39 Bluetooth Desirable Industry standard Bluetooth communications device.

It is ESSENTIAL that Bluetooth devices and communications are able to be disabled in BIOS.

4.1.40 Fire Wire ESSENTIAL If present. it is ESSENTIAL that Fire Wire devices are able to be disabled in

Tenderers should provide details in their response to Part E8 – Technical




Reference


BIOS. Information of this RFT.

4.1.41 Software Integration

Pre-loaded Operating System

Minimum Default operating system is 32 or 64 bit versions of Microsoft Windows XP Professional, Microsoft Windows Vista, Microsoft Windows 7 or other appropriate operating system.


4.1.42 Operating System Support

Desirable All relevant versions of Microsoft Windows XP, Microsoft Vista and Microsoft Windows 7 as well as relevant enterprise supported standard Linux distributions if available. Including embedded versions of Microsoft Windows XP and Windows 7.

4.1.43 Encryption Software Support

Desirable Required to support the installation, and operation without error, of the Agency approved Hardware encryption software.

4.1.44 Drivers Minimum OEM drivers for Microsoft Windows XPe or Windows 7e drivers as appropriate for each device or component is required to be supplied in an uncompressed format on DVD in non-active file format (e.g. ‘.inf’, ‘.dll’ or equivalent). The directory structure should look as follows:

<product name>

<device name>

<device name>…






Reference





4.1.48 Carry Bag Minimum Suitable carry bag providing appropriate protection for the Hardware and capacity for other accessories and work materials.




Reference





4.1.50 Standard Mobile PC Warranty

Minimum As set out at 6.1.5 – Standard Mobile PC Warranty below.






Reference


4.1.52 Case Second Battery Minimum Additional long life battery

4.1.53 Additional Power Pack

Desirable Additional power packs

4.1.54 Battery Charger

Minimum External battery charger

4.1.55 Auto/Air/AC Combo Power Adapter

Minimum Combined power adapter allowing the device to run from motor vehicle, aircraft or mains power supplies

4.1.56 Lock and Cable Apparatus

Minimum Appropriate lock and cable apparatus allowing the notebook to be secured to, for example, the user’s desk or workstation.

4.1.57 Upgrade to Memory Minimum Upgrade to 4 GB memory compatible with existing memory.


Docking Station

Minimum Appropriate docking station allowing the device to be connected to, for example, an LCD display, DVD drive, keyboard and mouse.

4.1.59 Desirable A docking station with security features that allows the notebook to be secured to the docking station and the docking station to, for example, the user’s desk or workstation.

4.1.60 Desirable A docking station that is compatible with successive generations of the device.

4.1.61 Modem Minimum Integrated 56K V.92 modem or USB external 56K V.92 modem.

If integrated it is Desirable that this modem be able to be disabled in BIOS.




Reference


4.1.62 Upgrade to Storage Minimum Upgrade to 4GB internal non-volatile storage capacity

4.1.63 Barcode Reader Minimum Incorporate an enterprise supported standard bar-code reader.

Tenderers are to note that an integrated bar-code reader is preferred.












Reference
















4.2 Netbook

Business Context


Reference

Item Requirements

4.2.1 Use Case Minimum This Netbook is for predominantly travel related use, and as a utility for specific non-intensive computing tasks e.g. asset auditing and barcode scanning, but similarly available to Commonwealth Personnel seeking a more portable notebook alternative. Computing functionality offered will be similar to the standard light notebook computer, but delivered in a smaller form factor and some integrated features may not be available e.g. no internal DVD ROM Drive. It is expected that this will represent suitable capability for the vast majority of Commonwealth Personnel requiring this usage. The following use cases comprise a non exhaustive list of computing functionality supported:

Light word Processing;

Light spreadsheet operation, barcode reading and asset audit and scanning;

Web browsing;

Electronic messaging; and

Terminal emulation;

Light weight with long battery life to support prolonged use.





Reference



4.2.3 Weight Minimum Not exceeding 1.1 kg.









4.2.10 BIOS Minimum A guide providing a




Reference


Documentation description/explanation of each function/feature within the BIOS.








4.2.15 PXE Minimum Support for PXE and configurable boot order including PXE



2. USB drive

3. Hard disk drive



The requirement is for any boot order to






Reference


be achievable. Serially selectable boot sequences are not acceptable.






4.2.20 Memory Quantity Minimum 2 GB DDR2 (or better) RAM matched to processor speed.

4.2.21 Capacity Minimum Support for 4 GB of RAM

4.2.22 Graphics Display size Minimum Minimum 10” diagonal display supporting at least WSVGA

4.2.23 Audio Internal audio Minimum Integrated high definition audio




Reference




Desirable No audio recording devices are present If present it is ESSENTIAL that any audio recording device is able to be disabled - in BIOS is preferred. Tenderers should provide details of the options available in their response to Part E8 – Technical Information of this RFT.





PXE compatible;




ASF 2.0 support.





4.2.28 Physical Radio On/Off (flight mode) switch

Minimum A switch which enables and disables each or all radio emitting devices.

4.2.29 Desirable A single switch for all devices.

4.2.30 Modem Reserved




Reference


4.2.31 HSPA Desirable Integrated multiband HSPA/3G modem which is not locked to a telecommunications provider.

It is Desirable that this modem be able to be disabled in BIOS.

4.2.32 Desirable Support for 850/900/1900/2100 frequency bands.

4.2.33 Storage Minimum Minimum of 60GB internal non-volatile storage capacity.






4.2.38 Desirable Four USB ports. Additional USB ports may be provided by a generic USB hub.


4.2.39 Keyboard Minimum Full size keyboard. Key size equivalent to standard US 101 Keyboard.

4.2.40 Pointing device Desirable Touchpad with scroll zone





Reference






4.2.44 eSATA Desirable Industry standard eSATA port. It is ESSENTIAL that the eSATA port is able to be disabled in BIOS.



4.2.46 Express Card Minimum ExpressCard slot SD/MMC card reader

4.2.47 Docking Port Desirable Docking station port compatible with the supplied docking station.






Minimum All relevant versions of Microsoft Windows XP, Microsoft Vista and Microsoft Windows 7 as well as relevant enterprise supported standard Linux distributions if available.


Desirable Support the installation, and operation without error of Agency approved hardware encryption software

4.2.51 Drivers Minimum OEM drivers (32 and 64 bit versions) for Microsoft Windows XP, Microsoft Windows Vista, Microsoft Windows 7





Reference


and enterprise supported standard Linux distribution (if requested) for each device or component is required to be supplied in an uncompressed format on DVD in non-active file format (e.g. ‘.inf’, ‘.dll’ or equivalent). The directory structure should look as follows:

<product name>

<device name>

<device name>…









Reference












Reference






Minimum Combined power adapter allowing the device to run from motor vehicle, aircraft or mains power supplies.





Docking Station









4.2.69 Barcode Reader Minimum Incorporate an industry standard bar-




Reference


code reader.










4.2.72 Carry Options Backpack Minimum Suitable backpack providing appropriate protection for the Hardware and capacity for other accessories and work materials.




Reference
















4.3 Lightweight Notebook

Business Context


Reference

Item Requirements

4.3.1 Use Case Minimum This Lightweight Notebook Computer is for predominantly travel related use, but similarly available to Agency Personnel seeking a more portable notebook alternative. Computing functionality offered will be similar to the standard notebook computer, but delivered in a smaller form factor and some integrated features may not be available. It is expected that this will represent suitable capability for the vast majority of Commonwealth Personnel requiring this usage. The following use cases comprise a non exhaustive list of mobile computing supported:

Word Processing;

Spreadsheet operation;

Web browsing;

Electronic messaging;

Terminal emulation; and

Presentation.





Reference
















Reference














3. DVD/CD-ROM drive

4. USB drive

5. Hard disk drive






Reference









4.3.19 Desirable Intel Core 2 duo SU7300 or better or equivalent






Reference


4.3.22 Sockets Minimum Two sockets for RAM with one socket free for potential expansion.

4.3.23 Graphics Display size Minimum Minimum 12” diagonal display supporting at least 1280 x 800 resolution









PXE compatible;




ASF 2.0 support.



4.3.28 Wireless Minimum IEEE 802.11 g/n compatible capability with WPA-PSK, WPA2-PSK and WPA-





Reference


802.1x support.





4.3.32 HSPA/3G Desirable Integrated multiband HSPA/3G modem which is not locked to a telecommunications provider.



4.3.34 Media Devices

Optical Drive Minimum Internal DVD+/-RW drive




4.3.38 External Interfaces / Expansion


4.3.39 USB Minimum Two USB ports It is Desirable that the USB ports are able to be disabled in BIOS.




Reference


4.3.40 Slots Desirable Four USB ports It is Desirable that the USB ports are able to be disabled in BIOS.


















Minimum All relevant versions of Microsoft Windows XP, Microsoft Vista and Microsoft Windows 7 as well as relevant




Reference


enterprise supported standard Linux distributions if available.


Minimum Support the installation, and operation without error of Agency approved hardware encryption software


<product name>

<device name>

<device name>…








Reference







Reference












Reference










4.3.66 Modem 56K V.92 Minimum Integrated 56K V.92 modem or USB external 56K V.92 modem.


4.3.67 EDGE/GPRS Minimum Integrated EDGE/GPRS modem. It is Desirable that this modem be able to be disabled in BIOS.

4.3.68 Minimum Quad-band international roaming integrated EDGE/GPRS modem.



Docking Station



4.3.71 Desirable A docking station that is compatible with




Reference


successive generations of the device.
















Reference
















4.4 Standard Notebook

Business Context


Reference

Item Requirements

4.4.1 Use Case Minimum This is notebook provides computing functionality for the majority of mobile users requiring desktop like features and performance. The following use cases comprise a non exhaustive list of mobile computing supported:

Word Processing;

Spreadsheet operation;

Web browsing;

Electronic messaging;

Terminal emulation;

Desktop publishing;

Basic graphics and multimedia work; and

Presentations.





Reference
















Reference














3. DVD/CD-ROM drive

4. USB drive

5. Hard disk drive






Reference









4.4.19 Desirable Intel Core 2 Duo P8600 or better or equivalent.






Reference


4.4.22 Desirable Support for 8 GB of RAM


4.4.24 Graphics Display size Minimum Minimum 14” diagonal display supporting at least 1280 x 800 resolution









PXE compatible;




ASF 2.0 support.






Reference
















4.4.40 External Video Connector Minimum 15-pin D-Sub VGA connector




Reference


4.4.41 Interfaces / Expansion Slots

USB Minimum Three USB ports It is Desirable that the USB ports are able to be disabled in BIOS.


















Minimum All relevant versions of Microsoft Windows XP, Microsoft Vista and Microsoft Windows 7 as well as relevant




Reference


enterprise supported standard Linux distributions if available.




<product name>

<device name>

<device name>…








Reference







Reference












Reference









4.4.66 Upgrade Memory to 4 GB Minimum Upgrade to 4 GB memory compatible with existing memory.

4.4.67 Upgrade Memory to 8 GB Minimum Upgrade to 8 GB memory compatible with existing memory.







Docking Station






Reference


















Reference
















4.5 Lightweight Ruggedised Notebook

Business Context


Reference

Item Requirements

4.5.1 Use Case Minimum The Lightweight Ruggedised Notebook will typically be used to carry out the same types of functions as lightweight notebooks but in a range of adverse physical conditions for Hardware including:

un-airconditioned, hot, dusty, wet and/or cramped spaces;

spaces with no flat surfaces;

outside in direct sunlight;

in remote locations or for extended periods away from the office; and/or

in motor vehicles or using the motor vehicle power supply.





Reference


4.5.2 Case Form Factor Minimum Tablet form factor light and strong case not exceeding dimension ranges 55-60mm high x 280-300 mm wide x 200-220mm deep.

4.5.3 Protection Minimum All external ports are required to be recessed and covered to prevent contact with hazardous fumes.

4.5.4 Minimum External case input/output device ports designed to prevent static discharge and possible ignition of flammable gases.

4.5.5 Minimum Suitable for use in a range of wet research and work environments ranging from tropical rain forests to abattoirs.

4.5.6 Minimum Components shock mounted to resist vibration

4.5.7 Minimum Suitable for use in a range of dusty work and research environments ranging from sandy deserts to flour mills.

4.5.8 Minimum Suitable for use in a range of work and research environments in which temperature and humidity ranges from dry desert to Antarctica.

4.5.9 Minimum Drop resistant

4.5.10 Minimum Easily cleaned



4.5.13 Power Minimum An industry standard 100/240 VAC 50-60




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Hz power supply suitable for use outside of Australia with capacity to support operation of the device at full load including a full complement of optional Hardware. Inclusive of an appropriate power cord and power pack and a battery for operation without mains power.






4.5.17 Desirable Remote query and configuration of BIOS settings including boot order.









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3. DVD/CD-ROM drive

4. USB drive

5. Hard disk drive


7. Wake-On-LAN (network boot)








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4.5.26 Processor Capability Minimum Commonwealth Agencies are likely to transition to Windows 7 and will be looking to ensure the devices purchased will function adequately in this environment. Accordingly, Finance will consider a processor designed specifically for mobility with ability to “power step” that will allow it take advantage of capabilities such as cooler, and more energy efficient operation and greater performance.

4.5.27 Desirable Intel Core 2 duo SU7300 or better or equivalent




4.5.31 Graphics Display size Minimum Minimum 10.1” touch screen viewable in sunlight supporting at least 1024x768 resolution including option for use of a stylus/finger input.






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PXE compatible;




ASF 2.0 support.









4.5.40 HSPA/3G Minimum Integrated multiband HSPA/3G modem It is Desirable that this modem be able to be disabled in BIOS.




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which is not locked to a telecommunications provider.








Video Connector

Minimum 15-pin D-Sub VGA connector


4.5.48 Keyboard Minimum Full size keyboard.

4.5.49 Pointing Device

Minimum Touch pad with scroll zone.





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Preloaded Operating System







4.5.60 Drivers Minimum OEM drivers (32 and 64 bit versions) for Microsoft Windows XP, Microsoft Windows Vista, Microsoft Windows 7 and enterprise





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supported standard Linux distribution (if requested) for each device or component is required to be supplied in an uncompressed format on DVD in non-active file format (e.g. ‘.inf’, ‘.dll’ or equivalent). The directory structure should look as follows:

<product name>

<device name>

<device name>…









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Docking Station







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4.5.79 In-vehicle Mounting Kit

Minimum Appropriate kit allowing device to be used in a motor vehicle using its power supply.




4.5.81 Barcode Reader Minimum Incorporate an industry standard bar-code reader.










4.5.84 Carry Options External Handle

Minimum External handle integrated to notebook.

4.5.85 Carry Strap Minimum Strap allowing the operation of the notebook whilst being carried by user.




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4.5.86 Backpack Minimum Suitable backpack providing appropriate protection for the Hardware and capacity for other accessories and work materials.

4.5.87 Hard Case Minimum Suitable hard case with carry handle providing appropriate protection for the Hardware and capacity for other accessories and work materials.




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4.6 Standard Ruggedised Notebook

Business Context


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Item Requirements

4.6.1 Use Case Minimum The Standard Ruggedised Notebook will typically be used to carry out the same types of functions as lightweight notebooks but in a range of adverse physical conditions for Hardware including:

un-airconditioned, hot, dusty, wet and/or cramped spaces;

spaces with no flat surfaces;

outside in direct sunlight;

in remote locations or for extended periods away from the office; and/or

in motor vehicles or using the motor vehicle power supply.





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4.6.2 Case Form Factor Minimum Light and strong case not exceeding dimension ranges 55-70mm high x 380-420 mm wide x 300-330mm deep.

4.6.3 Protection Minimum All external ports are required to be recessed and covered to prevent contact with hazardous fumes.

4.6.4 Minimum External case input/output device ports designed to prevent static discharge and possible ignition of flammable gases.

4.6.5 Minimum Suitable for use in a range of wet research and work environments ranging from tropical rain forests to abattoirs.

4.6.6 Minimum Components shock mounted to resist vibration

4.6.7 Minimum Suitable for use in a range of dusty work and research environments ranging from sandy deserts to flour mills.

4.6.8 Minimum Suitable for use in a range of work and research environments in which temperature and humidity ranges from dry desert to Antarctica.

4.6.9 Minimum Drop resistant.

4.6.10 Minimum Easily cleaned.


4.6.12 Security Slot Minimum Industry standard security slot for securing device to docking station or




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attachment of a lock and cable apparatus.







4.6.17 Desirable Remote query and configuration of BIOS settings including boot order.



4.6.19 Hypervisor Minimum Support for Citrix and VMware client hypervisor technology or similar




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virtualisation technology.







4.6.23 PXE Minimum Support fopr PXE and configurable boot order including PXE.




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3. DVD/CD-ROM drive

4. USB drive

5. Hard disk drive


7. Wake-On-LAN (network boot)







4.6.26 Processor Capability Minimum Commonwealth Agencies are likely to transition to Windows 7 and will be




Reference


looking to ensure the devices purchased will function adequately in this environment. Accordingly, Finance will consider a processor designed specifically for mobility with ability to “power step” that will allow it take advantage of capabilities such as cooler, and more energy efficient operation and greater performance.

4.6.27 Desirable Intel Core 2 Duo P8600 or better or equivalent.


4.6.29 Capacity Minimum Support for 4 GB of RAM.


4.6.31 Graphics Display size Minimum Minimum 13” touch screen viewable in sunlight supporting at least 1024x768 resolution including option for use of a stylus/finger input.








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PXE compatible;




ASF 2.0 support.









4.6.40 HSPA/3G Minimum Integrated multiband HSPA/3G modem which is not locked to a telecommunications provider.








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Video Connector

Minimum 15-pin D-Sub VGA connector


4.6.48 Keyboard Minimum Full size keyboard.

4.6.49 Pointing Device

Minimum Touch pad with scroll zone.






4.6.53 eSATA Desirable Industry standard eSATA port. It is ESSENTIAL that the eSATA port is




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able to be disabled in BIOS.






Preloaded Operating System












Reference


<product name>

<device name>

<device name>…









Reference












Reference
















Docking Station







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4.6.79 In-vehicle Mounting Kit

Minimum Appropriate kit allowing device to be used in a motor vehicle using its power supply.












4.6.83 Carry Options External Handle

Minimum External handle integrated to notebook.

4.6.84 Carry Strap Minimum Strap allowing the operation of the notebook whilst being carried by user.

4.6.85 Backpack Minimum Suitable backpack providing appropriate protection for the Hardware and capacity for other accessories and work materials.

4.6.86 Hard Case Minimum Suitable hard case with carry handle




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providing appropriate protection for the Hardware and capacity for other accessories and work materials.




Reference
















4.7 Mobile Thin Client

Business Context


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Item Requirements

4.7.1 Use Case Minimum Mobile Thin Clients are used for a variety of specialised tasks. Computing functionality offered will be similar to the Thin Client, but delivered in a mobile form factor. It is expected that this will represent suitable capability for the vast majority of Commonwealth Personnel requiring this usage. The functionality provided by this device can be defined as:

Remote connection to central infrastructure; and

SOE terminal emulation;

approved USB peripheral support.

The following use cases comprise a non exhaustive list of remote computing functionality required:

word processing;



web browsing; and

electronic messaging.





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4.7.7 Battery Minimum Long life battery.










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4.7.14 Hypervisor Desirable Support for Citrix and VMware client hypervisor technology or similar virtualisation technology.




1. Embedded Flash drive











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4.7.20 Quantity Minimum 1 GB memory matched to processor speed.

4.7.21 Graphics Display size Minimum Minimum 12” diagonal display viewable in sunlight supporting at least WSVGA.

4.7.23 Audio On board audio Minimum Integrated high definition audio



Desirable Audio recording devices are present. If present it is ESSENTIAL that any audio recording device is able to be disabled - in BIOS is preferred. Tenderers should provide details of the options available in their response to Part E8 – Technical Information of this RFT.







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PXE compatible;




ASF 2.0 support.




4.7.28 Physical radio On/Off (flight mode) switch







Optical Drive Minimum External USB connected DVD+/-RW drive.

4.7.34 Desirable Internal DVD+/-RW drive.

4.7.35 Storage Minimum 2 GB internal non-volatile storage capacity.

4.7.36 Camera Desirable Visual image capture device. If present it is ESSENTIAL that any visual image capture device




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is able to be disabled - in BIOS is preferred. Tenderers should provide details of the options available in their response to Part E8 – Technical Information of this RFT.

4.7.37 Power consumption Minimum Complies with the requirements of the US ENERGY STAR® Program Requirements for Computers Version 4.0 test and performance specification.











Minimum Default operating system embedded versions of Microsoft Windows XP and Windows 7 or other appropriate operating system.



Desirable All relevant versions of Microsoft Windows XP, Microsoft Vista and Microsoft Windows 7 as well as relevant enterprise supported standard Linux distributions if available. Including embedded versions of Microsoft Windows XP and Windows 7.




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Desirable Required to support the installation, and operation without error, of the Agency approved hardware encryption software.

4.7.46 Drivers Minimum OEM drivers for Microsoft Windows XPe or Windows 7e drivers as appropriate for each device or component is required to be supplied in an uncompressed format on DVD in non-active file format (e.g. ‘.inf’, ‘.dll’ or equivalent). The directory structure should look as follows:

<product name>

<device name>

<device name>…










Reference





4.7.52 Standard Mobile PC Warranty Minimum As set out at 6.1.5 – Standard Mobile PC Warranty below.






Reference





4.7.56 Battery Charger Desirable External battery charger





4.7.59 Upgrade to Memory Minimum Upgrade to 4GB memory compatible with existing memory.




Docking Station Minimum Appropriate docking station allowing the device to be connected to, for example, an LCD display, DVD drive, keyboard and mouse.



4.7.64 Upgrade to Storage Minimum Upgrade to 4GB internal non-volatile storage capacity




Reference






4.7.66 Contactless Smart card Reader







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4.8 Accessories

Accessories


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Minimum VGA male to DVI female adapter suitable for use with tendered hardware.


Minimum High density DVI to VGA female adapter suitable for use with tendered hardware.

4.8.5 Floppy Disk Minimum USB floppy disk drive 1.44 Mb.

4.8.6 Mouse Minimum USB optical scroll mouse

4.8.7 USB Hub Desirable USB hub supporting at least four ports so that USB connected peripherals can be connected at the front of the device should the other USB ports be inaccessible, for example, under a user’s desk.

4.8.8 Optical Drive Minimum External USB connected DVD+/-RW drive.


PART 5 – MONITOR CATEGORY


5.1 19 Inch Monitor

Business Context


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Item Requirements

5.1.1 Use Case Minimum Day-to-day computing functionality will be provided by this Hardware and it is expected that the 19” monitor will provide suitable capability for the majority of Commonwealth Personnel.





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5.1.2 LCD Display Size Minimum Viewable screen area of 1125 square centimetres.

5.1.3 Contrast Ratio Minimum 500:1

5.1.4 Brightness Minimum 250 cd/m2 or 250 Nits

5.1.5 Response Time

Minimum 12ms or less

5.1.6 Display Colours

Minimum 16 million.

5.1.7 Native Resolution

Minimum 1280 x 1024.

5.1.8 Reserved

5.1.9 Connector Minimum 15-pin D-Sub VGA and DVI-D

5.1.10 Desirable DisplayPort with adapter (DVI)

5.1.11 Power Supply Minimum 230/240 VAC 50 Hz power supply with capacity to support operation of the device at full load including a full complement of optional Hardware. Power cord supplied. The use of piggyback plugs and external low voltage power adapters is not permitted.


5.1.12 Power Consumption Minimum Complies with Tier 2 of the US ENERGY STAR® Program Requirements for Computer Monitors Version 4.1 test and




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performance specification.

5.1.13 Ergonomics Adjustability Minimum Height-adjustability as well as tilt, swivel, and 90-degree pivot rotation.

5.1.14 Mounting Interface

Minimum VESA MIS-D 100 standard compliant interface.

5.1.15 Firmware and Drivers Minimum All monitors are required to be able to be installed without the need for installation of drivers onto the Agency SOE.




Reference





5.1.17 Standard Monitor Warranty Minimum As set out at 6.1.6 – Standard Monitor Warranty below.






Reference


5.1.19 Internal Speakers Minimum Integrated speaker(s) compatible with audio/video functionality of PC or notebook including audio cable (if required)




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5.2 20 Inch Monitor

Business Context


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Item Requirements

5.2.1 Use Case Minimum Day-to-day computing functionality will be provided by this Hardware.





Reference





5.2.5 Response Time



Minimum 16 million.


Minimum 1600 x 1200

5.2.8 Reserved









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5.3 22 Inch Monitor

Business Context


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Item Requirements

5.3.1 Use Case Minimum Monitors larger than the standard 19” desktop monitor offer enhanced capability for Commonwealth Personnel whose requirements may include:

GIS / Imagery requirements;

Large spreadsheet work;

Multiple page displays;

Document publishing; and

OH&S Accessibility requirements.





Reference





5.3.5 Response Time



Minimum 16 million.


Minimum 1680 x 1050

5.3.8 Reserved









Reference










Reference











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Touch Screen Desirable Touch screen format. This is an optional requirement. If Tenderers are able to supply this format of monitor please provide details your response to Part E8 – Technical Information of this RFT.




Reference













5.4 23 Inch Monitor (If Available)

Business Context


Reference

Item Requirements











Reference


5.4.2 LCD Display Size Minimum 23” diagonal



5.4.5 Response Time



Minimum 16 million.


Minimum 1920 x 1080

5.4.8 Reserved









Reference










Reference











Reference






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5.5 24 Inch Monitor

Business Context


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Item Requirements











Reference





5.5.5 Response Time



Minimum 16 million.


Minimum 1920 x 1200

5.5.8 Reserved









Reference



5.5.13 Ergonomics Adjustability Minimum Height-adjustability as well as tilt and swivel.







Reference











Reference













5.6 30 Inch Monitor

Business Context


Reference

Item Requirements











Reference





5.6.5 Response Time



Minimum 16 million.


Minimum 2560 x 1600

5.6.8 Reserved









Reference










Reference











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5.7 36 Inch Monitor

Business Context


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Item Requirements











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5.7.2 LCD Display Size Minimum 36” diagonal.



5.7.5 Response Time



Minimum 16 million.


Minimum Tenderers should provide details of the resolution of this display in their response to Part 8 – Technical Information of this RFT.

5.7.8 Reserved

5.7.9n Connector Minimum 15-pin D-Sub VGA and DVI-D




5.7.12 Power Consumption Minimum Complies with Tier 2 of the US ENERGY STAR® Program Requirements for




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Computer Monitors Version 4.1 test and performance specification.








Reference











Reference













5.8 Accessories

Accessories


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Minimum VGA to DVI adapter suitable for use with tendered hardware.


Minimum DVI to VGA adapter suitable for use with tendered hardware.


PART 6 – ASSOCIATED SERVICES CATEGORY


6.1 Warranty



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6.1.1 Standard Hardware Warranty

General Minimum The Commonwealth requires that Hardware is provided with the following minimum warranty conditions:

Where a Deliverable fails at, or within 24 hours of, first installation and power-on by the Commonwealth that Hardware will be replaced by the Contractor.

Where a Deliverable persistently fails over a short period of time (for example, 3 warranty calls in 3 months) that Deliverable will be replaced by the Contractor if requested by the Agency.

Commonwealth Personnel and/or their authorized agents are required to be permitted to service, that is change, add, or remove add-on




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components without warranty penalty. This includes, but is not limited to video cards, memory, additional disk drives, and DVD’CD-ROM/DVD drives.

all warranty work is required to be undertaken either at the site nominated by the relevant Agency Representative or at the Contractor's premises at the election of the relevant Agency Representative;

where work is performed at the Contractor's premises, the cost of Hardware transport to and from the relevant Agency site is required to be borne by the Contractor.

where work is performed at the Contractor’s premises the Contractor's premises may be subject to audit, inspection and approval by Agency Personnel nominated by the relevant Agency




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Representative or by the relevant Agency Representative;

warranty work is required to be completed within the timeframe applicable to the selected warranty option (see below);

Agencies are permitted to ensure that storage devices have all traces of sensitive or private data removed from the device before the Hardware is removed from the Agency site and returned to the Contractor for warranty or disposal purposes.

Agencies are permitted remove from the Hardware any components considered to contain sensitive or private data before the Hardware is removed from the Agency site and returned to the Contractor for warranty or disposal purposes.

Contractor is required to provide a job number in response to calls for




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provision of warranty services.

6.1.2 User Access Desirable Contractor is required to provide reasonable access for authorised Agency Personnel to the Contractor’s problem management or equivalent systems in order to allow such Personnel to monitor and report on the resolution of problems with the Hardware.

Contractor is required to manage access by such users including resolving any problems with access.

Access is to be provided within three Business Days of the request being received by the Contractor.

Access is to be removed immediately such a request is received by the Contractor.

6.1.3 On-site Support

Minimum Contractor is to provide on-site support. Contractor is to provide telephone or web based technical support.

On-site support is to be provided for all sites within three Business Days after logging the problem with the Contractor.

Telephone or web based technical advice and support is to be provided Monday to Friday between 0800 – 2000 Hours Local Standard Time as appropriate to the national or international region.


Minimum As set out at 6.1.1 – 6.1.3 – Standard Hardware Warranty above.




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In addition warranty is to be provided for a four year period from acceptance of the Hardware by the Agency.


Minimum As set out at 6.1.1 -6.1.3 - Standard Hardware Warranty above.

In addition warranty is to be provided for a three year period from acceptance of the Hardware by the Agency.

6.1.6 Standard Monitor Warranty Minimum As set out at 6.1.1 – 6.1.3 – Standard Hardware Warranty above.

In addition:

warranty is to be provided for a four year period from acceptance the Hardware by the Agency; and

the warranty is required to include a zero pixel Defect warranty for the entire four year period.




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6.1.7 Upgrade to 24x7 Support Minimum Extend the:

6.1.4 - Standard Desktop PC Warranty;

6.1.5 - Standard Mobile PC Warranty; or

6.1.6 - Standard Monitor Warranty

as applicable to provide 24x7 support.

Telephone or web based technical support is to be provided 24 hours a day.


Minimum Extend the:




as applicable to provide next Business Day response.

On-site support is to be provided at all sites on the next Business Day after logging the problem with the Contractor.

6.1.9 Add an Additional Year Minimum Extend the:







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as applicable by one year.


Minimum Extend the:




as applicable to include International sites.

6.1.11 Retention of Non-volatile Storage (Level 1)

Minimum With respect to:

6.1.4 - Standard Desktop PC Warranty; or

6.1.5 - Standard Mobile PC Warranty;

as applicable.

All components containing non-volatile storage such as HDDs and SSDs will be retained by Agencies to dispose of as they see fit where such device has failed or where the Hardware being disposed of.

Agencies will provide part numbers or allow inspection by cleared Contractor Personnel of removed non-volatile storage devices for warranty record purposes




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6.1.12 Retention of Components (Level 2)

Minimum With respect to:

6.1.4 - Standard Desktop PC Warranty; or

6.1.5 - Standard Mobile PC Warranty;

as applicable.

All components that store information at some stage (such as motherboards, remote management cards, SCSI cards, RAM, disks, etc.) will be retained by Agencies to dispose of as they see fit where such device has failed or where the Hardware being disposed of.

Tenderers are to note that when applied to a Desktop PC this results in only the power supply being able to be returned in case of device failure.

Agencies will provide part numbers or allow inspection by cleared Contractor Personnel of removed components for warranty record purposes


6.2 Centralised Services



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6.2.1 Order Monitoring Desirable If requested by Finance or an Agency, and if feasible, the Contractor should provide reasonable access for authorised Agency Personnel to the Contractor’s inventory/logistics management or equivalent systems in order to allow such Personnel to monitor progress on delivery of Orders.

If provided, the Contractor is required to manage access by such users including resolving any problems with access.

Access is to be provided within three Business Days of the request being received by the Contractor.

Access is to be removed immediately such a request is received by the Contractor.

Tenderers should provide details of any order monitoring capability, including alternatives to inventory/logistics systems access that they are able to make available to Finance or Agencies in Part E8 – Technical Information of their response to this RFT.

6.2.2 Reporting Minimum The Contractor is required to provide both Finance and the relevant Agency with a Microsoft Excel spreadsheet containing asset information.

Finance will provide the Contractor with a standard Microsoft Excel template for this purpose. The Contractor is required to insert the required information into the

A sample of the data expected to be sought is in the spreadsheet set out below:

Agency name

Agency asset number (i.e. barcode number

Contractor’s SKU for each model

The Contractor is required to provide the spreadsheet at the time the relevant Hardware is despatched for delivery to the Agency.




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spreadsheet and send the updated spreadsheet to Finance and the relevant Agency for loading into the relevant asset and configuration management databases.

Serial number (or whichever unique identifier is recorded by the Contractor for warranty purposes that is printed on the Hardware)

GUID

asset type (e.g.: computer)

asset description (e.g.: Desktop PC)

brand/manufacturer (e.g.: ACME)

model (e.g.: Veritol Series)

model no (e.g.: ABC123)

acquisition amount/purchase price

acquisition/purchase date

order number (if applicable)

invoice number (if applicable)

warranty type (e.g.: 3 year return to base)

warranty expiry date




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supplier

comments (if applicable)

CPU, RAM, HDD, DVD/CD-ROM etc details




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6.2.3 Contractor Supplied Technical Support

Minimum Contractors may be required to provide technical support Personnel able to work within an Agency with Agency service desk Personnel to provide single point of contact for the Contractor for:

warranty calls;

service level achievement and root cause reporting with respect to the Contractor’s Hardware; and

trend and general management reports.

6.2.4 Provision of Hardware Asset Tags

Desirable Asset Tags may be supplied by the Contractor

The Agency is required to approve the design and number sequences proposed by the Contractor.

6.2.5 Asset and Configuration Control

Application of Asset Tags to Hardware

Minimum Contractors are required to attach Asset Tags to the Hardware prior to delivery to the Agency.

The position of the Asset Tag will be determined by the relevant Agency.




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6.2.6 Application of Asset Information to Packaging

Minimum Contractors will be required to provide and place asset labels including the information on the Asset Tag on the outside of each item prior to delivery.

The format and content of the asset labels will be determined by the relevant Agency.

6.2.7 Desirable The asset labels fixed to the item by the Contractor are required to include the Agency Order number.

6.2.8 Pre-delivery Configuration Minimum The Contractor is required to provide Agencies with a list of available BIOS and pre-loaded OS image (and any other configuration options) if applicable for the ordered Hardware, including the Contractor’s proposed default settings, prior to despatch of the Hardware.

Agencies will review the configuration information and advise the Contractor how the Hardware is to be configured. This may include, but is not limited to, selection of the Windows version to be pre-loaded, HDD set up and partitioning, removal of Third Party software, and




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provision of a recovery disk. The Contractor will configure the Hardware as required by Agencies.

The Contractor is also required to assist Agencies in determining the appropriate configuration of the Hardware if requested by the Agency.

6.2.9 Pre-delivery Imaging Minimum The Contractor is required to provide pre-delivery software imaging services allowing a Standard Operating Environment image, provided by an Agency, to be installed on the Hardware prior to delivery.

The Contractor is also required to:

manage the imaging requirements of the relevant Agency including version control.

have the capacity to apply SOE images to Hardware at the volume levels required by the relevant Agencies;

Agencies will determine the level of assistance, if any, that they require with imaging.




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assist Agencies in the development and testing of their respective image, including the provision of pre-production samples of Hardware if required.

have established, to the satisfaction of Finance, processes in the area of imaging, in particular quality assurance, configuration management and licensing control processes and security processes.

6.2.10 Sanitisation Minimum The Contractor is required to provide:

sanitisation the device (including the removal of components) in accordance with the PSM, ITSM and any specific Agency requirements, prior to removal of the Hardware from Agency sites.

return of removed components to the

Agencies will determine:

the level of sanitisation required and whether it can be performed at a secure facility rather than at Agency sites; and

the content and form of any report and certification required;




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Agency or their destruction in accordance with the PSM (and any specific Agency requirements);

a report on the sanitisation including at least Agency asset numbers, machine and removed component serial numbers (if applicable), and sanitisation action taken; and

certification that the Hardware has been cleansed in accordance with these requirements.

Where work is performed at the Contractor’s premises the Contractor's premises may be subject to audit, inspection and approval by Agency Personnel nominated by the relevant Agency Representative or by the relevant Agency Representative;




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6.2.11 Disposal Minimum Contractors are required to provide disposal services which include:

collection of the designated Hardware from Agency sites;

sanitisation as set out at 6.2.10 – Sanitisation above;

transport to Contractor’s site;

any rectification of Hardware configurations that may be required prior to return to lessor (if required);

return to lessor (if required);

purchase by Contractor, auction or other sale of Hardware and return of the proceeds to Agencies; and

arranging for the Hardware to be recycled or otherwise disposed of.

Contractor’s disposal arrangements are also

Agencies will determine:

the level of sanitisation required and whether it can be performed at a secure facility rather than at Agency sites;

whether rectification and return to lessor is required;

the content and form of disposal report and certification required;

the method of payment of disposal costs and the return of any proceeds to the Agency;




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required to:

embody appropriate environmental practices in accordance with Commonwealth policies and industry best practice;

provide quality assured sanitisation of the device (including the removal of components) in accordance with the PSM, ITSM and any specific Agency requirements, prior to removal of the Hardware from Agency sites.

provide Finance and the Agency with the Agency Asset Tag number associated with machine serial number Agency for loading into the relevant asset and configuration management databases in electronic form as a CSV file.

provide the Agency with a report on the disposal including at least




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Agency asset numbers, machine serial numbers, disposal action taken, cost of disposal and (net) proceeds to be returned to the Agency; and

provide the Agency with certification of disposal.

Where work is performed at the Contractor’s premises the Contractor's premises may be subject to audit, inspection and approval by Agency Personnel nominated by the relevant Agency Representative or by the relevant Agency Representative;

6.2.12 Desirable Tenderers that supply equipment to the Commonwealth should be prepared take their equipment back for disposal (as set out above) at the end of its useful life even if this option was not acquired at the time of purchase.

6.2.13 Desirable Tenderers should offer a disposal service that includes the removal and




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disposal of all Hardware identified by the Agency (that is, not just Tenderer supplied Hardware).


6.3 Transport



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6.3.1 Standard Delivery Arrangements

Just-in-Time Minimum In general, Commonwealth Agencies prefer not to warehouse or hold any Hardware in storage. Contractors are required to plan the production, imaging and configuration, packing, shipping and delivery of all Hardware to meet a “just in time” ordering process.

6.3.2 Timeline Minimum Each Order will identify the delivery location(s), contact details, and delivery timeframes.

Contractors are required to deliver the Hardware to the delivery location as per the following requirements:

Quantities < 500 – within 15 Business Days; and

Quantities > 501 – within 30 Business Days or as specified by Finance in the quotation process.

Tenderers should provide details of their delivery capability including




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volumes and timings in Part E8 – Technical Information of their response to this RFT.

Tenderers are to note that the Commonwealth expects that the time allowance for large quantities will permit them to use sea freight with a consequent reduction in price to the Commonwealth. Tenderers are also to note that any discounts and/or surcharges related to the transport of Deliverables should be included in Part E 7 – Pricing Schedule of their response to this RFT.

6.3.3 Shipping Minimum Contractors are required to satisfy the following shipping requirements:

a delivery schedule is required to be provided to the relevant Agency;

Hardware is to be packed in appropriate packaging materials in order to ensure that Hardware is not damaged in transit or

The delivery schedule is required to be provided to the relevant Agency within three business days of receipt of an Order.




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storage;

the Hardware is to be packed using environmentally appropriate packaging materials and techniques such as bulk packaging;

pallets are required to comply with the relevant Australian Standard and are not to be packed any higher than 1.3m and wrapped with clear wrap;

all Agency required information including serial numbers, asset numbers and Order numbers are required to be scannable on the outside of each item;

the Agency Order number, as specified in the Order is to be placed on all delivery Documentation;

Tenderers should note that depending on the quantities ordered and the location, packing




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requirements may vary from a single labelled box to a forklift compatible pallet.

As set out at 6.2.2 – Reporting above.

6.3.4 Delivery Locations and Timing

Minimum The Contractor is required to contact the Agency site and arrange an acceptable delivery time for that site 24 hours prior to delivery.

Agencies will supply delivery addresses and site contacts for all deliveries as part of the Order.

Unless otherwise agreed with the Agency, no deliveries will be accepted before 08:30 hours or after 17:00 hours on Business Days.

6.3.5 Containerised Deliveries

Minimum Contractors may be required to deliver Hardware in secure shipping containers that will be returned to the Contractor within a mutually agreed timeframe.

6.3.6 Transport to Metropolitan Sites Minimum As set out at 6.3.1 - 6.3.5 – Standard Delivery Arrangements above covering transport to Agency sites in Metropolitan areas to the Contractor’s premises.

6.3.7 Transport to Regional Sites Minimum As set out at 6.3.1 - 6.3.5 – Standard Delivery Arrangements above covering transport to Agency sites in Regional




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areas to the Contractor’s premises.

6.3.8 Transport to Rural Sites Minimum As set out at 6.3.1 - 6.3.5 – Standard Delivery Arrangements above covering transport to Agency sites in Rural areas to the Contractor’s premises.

6.3.9 Temporary Equipment Storage Minimum Agencies may require Contractors to provide temporary secure storage services where, for instance, substantial volumes of Hardware are ordered but an Agency is not able to accept and install immediately.

Contractors are required to be responsible for all aspects of the storage services, including insurance, security and the transport arrangements from the storage facility to the Agency location.

The Contractor’s premises may be subject to audit and inspection by Agency Personnel nominated by




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the relevant Agency Representative or by the relevant Agency Representative.


6.4 Installation



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6.4.1 Basic Installation Minimum Contractors are required to:

provide detailed and comprehensive installation procedures and schedules for approval by the Agency;

cooperate with any Agency and Agency business partner personnel which may be involved in the installation task including adapting their installation procedures and schedules to accommodate Agency and business partner requirements;

receive the Hardware from the Agency representative;

un-pack, assemble (for example PCs, notebooks, monitors and docking stations) and place the Hardware in situ;

connect the Hardware to the power outlet and any retained peripherals (e.g. local printers and special keyboards and monitors)

Agencies will determine the testing to be carried out and the content and form of the installation report.




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and power-up;

check that the Operating System is active including, but not limited to, checking configuration settings and testing relevant connections and environmental management features;

set aside any Hardware that fails to power-up;

remove packaging boxes and other materials from site for reuse or recycling in an environmentally appropriate manner in accordance with Commonwealth policies and industry best practice.

provide a report to the Agency setting out Hardware asset numbers, installation location (typically desk or workstation number), and status of the device (e.g. “dead-on-arrival”)

6.4.2 Extended Installation Minimum Extended installation includes 6.4.1 - Basic Installation plus a complete set-up and installation of all functions as

Agencies will determine the testing, configuration, software loading and data transfer work to be carried out and the content and




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required by the Agency.

Contractors may be required to:

connect the Hardware to the network and test the connection;

install additional software and accessories;

transfer data from existing the existing Hardware equipment to the new Hardware;

test Hardware operability within the environment;

update Agency assets registers or configuration management data-bases; and

provide a report to the Agency setting out Hardware asset numbers, installation location (typically desk or workstation number), network address; and status of the device (e.g. “dead-on-arrival”).

form of the installation report.

6.4.3 Support and Floor Walking Minimum Support and floor walking will generally be provided in conjunction with 6.4.2 –

Agencies will determine the content and form of the report.




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Extended Installation. Contractors may be required to:

provide on-site support to assist users with transition to the new Hardware including, but not limited to, arranging access, operation of the Hardware, connection to the network, configuration of printers and other peripherals, and transfer of data;

record problems in the Agency problem management system, resolve where possible and escalate when required; and

provide the Agency with a record of any outstanding problems by user and Hardware asset number at the end of the support period.

6.4.4 Decommissioning Minimum Contractors are required to:

shut down, power-off and disconnect the Hardware from the power outlet and network;

disassemble, and pack the

Agencies will determine the content and form of the de-commissioning report.




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Hardware using environmentally appropriate packaging materials to ensure that Hardware is not damaged in transit;

stack the Hardware in an Agency designated location on-site and hand-over the packaged Hardware to the Agency representative;

if required update Agency asset registers or configuration management data-bases; and

provide a report to the Agency setting out decommissioned Hardware asset numbers and status of the device (e.g. “missing keyboard”).

Documents

Request for Tender FIN10/AGI001 - Department of Finance | RFT_FIN10... · Request for Tender FIN10/AGI001 ... Deliverables of a Tenderer fail to meet an Essential ... EDGE/GPRS Enhanced