Request for Proposals - Sesigo No.44- Sesigo projectSecond... · Request for Proposals ... Email: [email protected] Acceptance of responses ACHAP will select a vendor for this work

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Request for Proposals

For Sesigo Project Second Annual Impact Assessment Study

Tender no. 44

Plot 61920, Block C, Letsema Office Park, Fairgrounds, Gaborone Tel.: 3697200, Fax: 3190275/3933507

e-mail: [email protected] website: www.achap.org/www.sesigo.org.bw

http://www.achap.org/www.sesigo.org.bw

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1. General

Purpose The purpose of this document is to seek for proposals to undertake an annual impact assessment study for the Sesigo Project, which will gather and report on data after two

years of implementation. The document provides potential vendors with sufficient information to enable them to prepare the proposals requested by Sesigo Project.

Acceptable Vendor Qualifications Vendors will conduct work under contract to the African Comprehensive HIV/AIDS Partnerships (ACHAP), the implementing partner for the Sesigo Project.

Vendors should provide with their submissions the following:

Company profile

A reasonable list of primary team responsible for the assessment with an identified team leader and description of their roles and qualifications.

Experience in similar projects Referees and their contact details

Certificate of incorporation

Tax Clearance Certificate

VAT registration certificate Trading licence

Vendor Responses, Inquiries and Responses Each proposal shall be signed by an authorised representative of the vendor.

Additionally it should include the name(s) of any individual(s) who is/are authorised to negotiate with ACHAP. The proposals should be submitted on or before 12:30 p.m. on 06th June, 2011. Proposals received after this date and time will not be considered.

Tender proposals,5 hard copies (one original and four copies and so marked) plus an electronic copy (CD or DVD),should be submitted in a sealed envelope to the following address: to ACHAP Tender Committee, ACHAP, fairgrounds, Letsema Office Park,Plot

61920, Block C, Gaborone. Vendors may address questions and comments to:

Mr. Resego Taolo African Comprehensive HIV/AIDS Partnerships Gaborone Telephone: +267 3697200/3697249

Email: [email protected] Acceptance of responses

ACHAP will select a vendor for this work based on a review by the Tender Committee of all proposals submitted. The review will focus on vendor experience with similar types of work, demonstrated capacity to complete the work within the stated timeframe,

proposed approach and methodology for undertaking the study, and total price. ACHAP reserves the right to award this tender to whomsoever it chooses and it is not

bound to award the tender to the lowest bidder or any bidder at all.

mailto:[email protected]

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Nothing contained herein creates any contractual relationship between ACHAP and the bidder.

However, statements contained in the response of the successful bidder will become part of the contract for services. If, after the award of the contract, the vendor becomes aware of possible problems that could result in the delay of the job completion, the vendor must immediately notify

the ACHAP contact noted above by telephone, with confirmation in writing, giving the cause and probable effect, and with recommendations for alternative action to mitigate delays. Financial Statement Vendors must include either their most recent annual report or a financial statement of their most recent year with their proposal. Liability ACHAP will not be liable for any costs incurred in the preparation of the bid proposal. Confidential / Proprietary Information Any material submitted by the vendor that is considered confidential or proprietary in nature must be marked as such. Notification of Bid Acceptance and Bid Documents All vendors will be notified as to whether their proposal has been deemed acceptable or not-acceptable. Licensing It is the bidder’s responsibility to obtain all proper licenses required by law. Sub-Contracts Any sub-contracts must be disclosed within the proposal.

2.0 Project description

The Sesigo Project is a countrywide initiative that is installing computers and Internet for free use by the public in libraries and village reading rooms, with the aim of improving the quality of life for users. The project will plug the information gaps communities often

experience due to lack of access to affordable information and communications technologies and resources necessary for their social and economic inclusion.

The Sesigo Project is a collaboration between the Government of Botswana, through the Ministry of Youth Sport and Culture (MYSC), and the Bill &Melinda Gates Foundation (Gates Foundation) through ACHAP, the project manager. The project’s implementation

partner is the Botswana National Library Service (BNLS),a department at the MYSC which manages the public library system. A project team comprised of members from ACHAP, BNLS, MYSC and the Botswana Library Association (BLA) is responsible for the

day-to-day running of the project. The project’s vision of success is to see Botswana transformed into an information

society with effective modern public libraries that offer free access to computers and

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Internet for all citizens. A strong public library system and improved access to information are integral to this transformation, and as such they significantly contribute

towards attainment of the country’s socio-economic goals, especially to help those with the greatest need for education and information as espoused by Vision 2016.

To achieve the vision of success, the project focuses on 6 key objectives:

To enable public access computers and Internet services in public libraries and ensure they are used by Batswana.

To empower library staff to be effective library champions and information workers in the communities they serve.

To build partnerships that strengthen the library system and information society programming in libraries.

To position libraries as agents of change for individuals and communities they serve.

To satisfy Batswana’s information needs and ensure useful information is available to improve their quality of life in areas such health, agriculture, education, e-Government

To position libraries as strong cultural partners for preservation of Botswana’s cultural heritage.

The project’s beneficiaries are all members of the community including:

Children and Youth

Rural communities

The Unemployed

The Elderly and

Small population groups and any other disadvantaged members of the

community.

The project initially started with a year-long planning and piloting phase, which ended in December2009. The pilot was implemented at six sites. Key activities undertaken during

this phase included technology training for all library staff at the pilot sites, a librarian and community needs assessment study, impact workshops for stakeholders, stakeholder consultations, and maintenance of library infrastructure to make buildings

ready for the project. Full-scale implementation started in July 2009 with a national launch of the project. Key implementation activities centre around installation of computers and Internet at public libraries, advocacy and outreach, training of library

staff in ICT who in turn train users, and data collection to measure the difference the project is making. The first year of the project focused primarily on branch and community libraries, and in subsequent years attention being directed to village reading rooms as well as branch and community libraries still undergoing construction or major

maintenance and extensions. The project will have completed its second year of implementation by June 2011. To date, 193 computers have been installed in 23 libraries, and 211 BNLS library staff members have received ICT training.

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The project is planned for completion by June 2013. Expected project outputs include: 78 libraries and village reading rooms will be equipped with 412 computers and

Internet connectivity for public access

435 library staff will receive training in ICT and other areas to empower them to

assist library users

Approximately 40,000 users will undergo training in computer literacy or get

assisted in the use of computers and Internet

More information about public libraries and public access to Internet in Botswana is

attached as Appendix A. A list of libraries and village reading rooms is attached as Appendix B.

3.0 The Sesigo project impact assessment process As it implements this country-wide initiative, the Sesigo Project is conducting impact

assessment to track progress and gauge the benefits that the project brings to the country and its citizens.

The Sesigo Project impact assessment process is intended to provide evidence to show whether the project is being conducted effectively, as well as whether and how it is making a positive impact on people’s lives, groups, organisations, and communities. The

assessment is based on a framework developed in January 2009 as part of the proposal for the overall project. The development of the framework was kick-started by three stakeholder consultations: a stakeholder roundtable discussion on impact, a library staff

workshop on real access/real impact, and an impact discussion with key organisations in the library community. The stakeholders involved included MYSC, BNLS, University of Botswana Department of Library and Information Studies, and public librarians. The

framework comprises a set of outcomes and impacts to be measured, with corresponding indicators. The detailed impact framework is attached as Appendix C.

Two studies namely the baseline and the first annual impact assessment studies were conducted in 2009 and 2010 respectively. The baseline undertaken during July-November 2009 was conducted to set a reference point against which future

assessments can be compared in order to measure progress and benefits whilst the first an annual impact study conducted during in July-November 2010 was meant to determine the current status of library use and public perceptions of libraries and

librarians one year into implementation of Sesigo project. All subsequent assessments should build on and improve the work of the baseline and the first annual impact assessment studies, in order to provide information that can be used by the Sesigo

Project for learning, improvement, advocacy, awareness-raising, and fundraising. Copies of the above mentioned studies are available for review upon request.

4.0 Scope of work for the second annual impact assessment

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The project team seeks a vendor to carry out the second annual impact assessment study, which will gather data on progress and collect evidence about the difference that

the Sesigo Project has made since implementation started two years ago. The study will be shaped by the Sesigo Project impact assessment framework, with a focus on libraries, library staff and library users. To understand the context for technology use in

libraries and the role that it plays in shaping changes in the broader Botswana society, the study will also consider other public access venues to technology and other “infomediaries” that support technology use by the public. Data will be collected on

project outputs, outcomes for libraries and librarians, short-term impact for communities/users, and long-term impact for communities/society, through the use of appropriate data collection instruments.

The vendor will be expected to learn from and improve upon previous work conducted, including by drawing from a 2008 needs assessment, the 2009 baseline and 2010 first

annual impact assessment studies, in particular, the surveys and methodologies employed in these studies. The vendor should expect to collect information in the following areas, and draft a

report that (a) presents evidence of the status in each area and (b) reflects on evidence of changes that have occurred in each area since the start of the project:

Project performance on delivery of expected outputs – based on data

collected from the Sesigo project team and BNLS, and confirmed through field

surveys and observations during field visits.

Current use of library resources, including use of public access computers

and Internet and other library resources – based on statistics provided by

BNLS and confirmed through field surveys and observations during field visits

Library user experiences and perceptions of library resources, the role of

librarians, ICT training received at the library, and the use of computers

and Internet resources– based on use statistics provided by the Sesigo project

team and BNLS, field surveys of library use, and user perceptions

Library staff skills and effectiveness as “infomediaries”, library advocates,

and ICT trainers -- based on use statistics provided by the Sesigo project team

and BNLS, field surveys of library staff, and perceptions of library users and staff

Public awareness and perceptions about access to information, the value

of libraries, and of public access to computers and Internet – based on use

statistics and field surveys of public perceptions

Environment around libraries and public access to technology in Botswana

– based on information collected from stakeholders about the field and partnerships,

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review of media publications, review of related academic programs, and field surveys

of public perceptions

The study is not expected to cover the entire universe of possible information that could be collected, which would be prohibitively time-consuming and expensive; therefore, the

vendor must articulate a strategy for stream-lined data collection and corresponding methodologies that will cover key data points to represent a snapshot of the current situation and show evidence of change. Specifically, the vendor is expected to undertake

a survey of the following: An inventory of all public access venues in Botswana

Library staff and libraries

Library users

General public

Content providers (health, education, business, agriculture and culture, e-

government etc)

Case stories

Specifically, the vendor is required to: Contribute ideas and participate in a collaborative process with the Sesigo

project team to develop data collection instruments. The survey instruments used in the baseline and first annual impact studies provide a starting point; they will be modified and refined as needed to meet the needs of the second annual impact

study as described above. The Sesigo project team will take the first cut at adjusting the data collection instruments and these will be provided to the vendor. The vendor will work in close collaboration with the project team to discuss, review, and give

input to the data collection tools to refine and finalise them. This process will be managed by the Sesigo impact assessment and evaluation specialist, who in consultation with the Sesigo project team will have the final say on the instruments.

Pilot test the data collection instruments and recommend further

refinements, if needed. The vendor will conduct a pilot test of the data collection

instrumentsata small number of sites, and provide recommendations to the project team for adjustments to the instruments, if needed, based on test findings. The Sesigo project team will give a final approval to the survey instruments based on

these recommendations.

Design, and submit for approval, scientific methodologies to apply the

data collection instruments in the field. The methodology document will contain detailed, specific information on: sampling techniques and justification, use

of data collection tools, and methods for data processing. The methodology should specify how many sites will be sampled and describe how they are selected; how many respondents will be sampled at each site and how they will be selected; how

many other kinds of data points will be collected and how; logistics for surveys (such as time of day, day of week for sampling, during what period); how data entry will be conducted to minimise errors, etc. The methodology should also identify the main

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challenges and risks in data collection, and outline steps that will be taken to mitigate such risks. The Sesigo project team will give a final approval to the

methodologies before they are employed. It is expected that both quantitative and qualitative methodologies will be used in the surveys.

Conduct data collection using the approved data collection instruments and methodologies.

Analyse data, including by preparing visual representations of data in graphs, charts, and maps. All visual representations should be presented in a

format that automates the creation of the graphic based on inserted data, and which allows the Sesigo project team to access, view, and edit the raw data. (Visual representations should not be presented as images or tables that are not automated

or editable.

Draft a report that (a) presents evidence of the status in each area

identified above, and (b) reflects on the evidence of changes that have occurred in each area since the start of the project, including with observations about the findings.

Present the final report to the project team and at a stakeholders’

dissemination workshop. Final deliverables:

The final deliverables to be submitted include: A document detailing reflections on and input to the draft data collection instruments

reviewed.

Final data collection instruments following pilot testing and based on collaboration with the Sesigo project team.

A detailed description of methodologies that will be employed for data collection. Raw data organised in a way appropriate to data collection method, and accessible

to the Sesigo project team. Raw data, analysis and interpretation – The vendor is expected to provide a detailed

analysis of all variables in the instruments which include inter alia frequencies and

cross-tabulations. Results projected for the whole country (from the sample)

Data and levels of performance indicators in the impact/measurement framework Final report based on a format prescribed by the Sesigo project team. Three (3) hard

copies plus one electronic copy (CD or DVD).

5.0 Proposal

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Proposal content The vendor should submit a proposal containing the following topics:

Organisation presentation

Overall approach that would be taken to design and implement the study, including in particular ideas about methodologies to be employed for data collection

CV of key experts working on this project

Samples of similar work Detailedtimeline with key milestones and deliverables, tied to budget

Budget

Format: 5 hard copies (one original and four copies and so marked) plus an electronic copy (CD

or DVD) To ACHAP, Block C, Plot 61920, Letsema Office Park, Fairgrounds, Gaborone Timeline

The timeline for the proposal and subsequent award of contract are as follows: Deadline for submission of Proposals 06 June 2011

Start project 20 June 2011

Submission of inception report 04 July 2011 Preliminary report presentation 19 September 2011

Final Report presentation 17 October 2011 Stakeholder dissemination workshop 10 November 2011

Contact person The contact person for the work is Mr Resego Taolo (email: [email protected]), Impact

Assessment and Evaluation Specialist.

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Appendix A: Information about public libraries and public access to computers and Internet in Botswana

A national-level inventory conducted in 2009 as part of the Sesigo project baseline study, identified a total of 167 venues in Botswana with a mission to provide access to

information. This includes all libraries and village reading rooms, whether or not they provide access to information and communications technology at this time, as well as all other venues currently offering public access to technology in Botswana,including

KitsongCentres, private Internet cafes and a few other kinds of venues. The public library system comprises a composite network of branch libraries, community

libraries and village reading rooms. Branch libraries are the traditional public libraries built at all major population centres of the country, covering all the main towns and rural district headquarters. There are currently 26branch libraries. Added to these are

the newest type of libraries, the community library and cultural centres, built since 2007 with funding from the Robert and Sarah Rothschild Family Foundation. There are currently 6community libraries built in localities which have medium population sizes. The 67 village reading rooms built over the last fifteen years represent the third leg of

the public library system; these community-owned buildings were built through funding from the Ministry of Local Government’s drought relief program. (A list of libraries in Botswana is attached as Appendix B.) None of these public library venues offered access

to computers and Internet before the Sesigo Project. As at April 2011, 23 libraries have had computers installed, with Internet service either available now or soon to follow. Currently there are 19 libraries with Internet service available. All libraries and 44village

reading rooms are expected to offer free public access to computers and Internet by 2011/12 as a result of the Sesigo Project.

According to the Sesigo project baseline study conducted in 2009, there were 108 non-library venues that offer public access to computers and Internet in Botswana. The study further revealed that there was 52 Kitsong Centres, BotswanaPost-run multi-use

business centres that operate on a cost-recovery basis, charging a small fee for computer, Internet, and other services.These included 25 new centres, as well as postal agencies (small structures mostly in rural centres) that have been upgraded to Kitsong

Centres. At the time of the study, there wereat least48 commercial Internet cafés, which charge a fee for computer and Internet use, and usually offer some other business services. Most were found in urban or peri-urban locations, except for a few that are

situated near tourist destinations. There were 8 “other” kinds of public access venues in Botswana, which includes places like the Local Enterprise Authority (LEA) information resource centres that provide a suite of ICTs (Internet, email, fax services etc.) which

members of the public can use.

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Appendix B: List of Botswana Libraries

Public Libraries Community Libraries Village Reading Rooms

1 Gaborone Mmankgodi Odi

2 Mochudi Kopong Sojwe

3 Ramotswa Ramokgonami Kalkfontein

4 Molepolole Matlhako Middlepits

5 Lobatse Molalatau Werda

6 Kanye Pitshane Molopo Hukuntsi

7 Jwaneng Lekgwabe

8 Palapye Tshane

9 Mahalapye Mathethe

10 Serowe Mabutsane

11 Shoshong Khakhea

12 Francistown Mogojogojo

13 SelebiPhikwe Mabule

14 Bobonong Goodhope

15 Maun Kole

16 Gantsi Manyana

17 Tsabong Mogobane

18 Letlhakane Otse

19 Thamaga Lentsweletau

20 Letlhakeng Machaneng

21 Kasane Hatsalatladi

22 Tutume Takatokwane

23 Moshupa Modipane

24 Kang Mmathubudukwane

25 Jwaneng Malolwane

26 Tonota Malotwane

27 Rasesa

28 Leshibitse

29 Kgomodiatshaba

30 Khurutshe

31 Artesia

32 Ramotlabaki

33 Olifant’s Drift

34 Dikwididi

35 Matebele

36 Bokaa

37 Dikgonnye

38 Morwa

39 Ramonaka

40 Sikwane

41 Mabalane

42 Kachikau

43 Pandamatenga

44 Satau

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45 Moiyabana

46 Sefhare

47 Mookane

48 Charleshill

49 Kalamare

50 Lerala

51 Semolale

52 Tsetsejwe

53 Mosetse

54 Maitengwe

55 Mapoka

56 Masunga

57 Nlapkhwane

58 Tati-siding

59 Tsamaya

60 Rakops

61 Kedia

62 Gumare

63 Seronga

64 Shakawe

65 Sehithwa

66 Shorobe

67 Ncojane

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Appendix C: Sesigo Project impact/measurement framework

Objective 1: To enable public access computers and Internet services in public libraries and ensure they are used by Batswana Indicator Method of assessment

Outputs Library buildings maintained1

Local Area Network (LAN) installed

Furniture fitted

Computers installed

Libraries’ computer and Internet service operational

People use the computers and Internet services

Outreach conducted

Number of library buildings maintained

Number of libraries with LAN installed

Number of libraries with furniture fitted

Number of workstations available

Number of public library service points providing public access

computing/Workstation use rate

Number of library visits (physical and virtual visits)

Number of outreach meetings held

Percentage of local adult population using computers

Project team performance

data2

Use survey (baseline, mid-

term, long-term)

BNLS statistics

Outcomes for libraries and

librarians

New users visit libraries

More library users access computers and Internet

services offered by libraries

Number of library users who are new

Workstation use rate


term, long-term)

User surveys

BNLS statistics

Short-term impacts on

communities/users

All Batswana (within library service areas) have access

to computers and Internet in libraries

Sufficient computers and Internet are available to meet

public needs and demands

Increased usage of libraries

Number of people that report finding useful information

Number of users satisfied with the availability of library

services

Percentage increase in library membership


term, long-term)

Perception survey

Longer term impacts on

community/society

Libraries serve all members of the community as

effective information centres

People gain social and economic benefits and have

improved quality of life because of their use of

computers and Internet services in libraries

Number of people who value libraries and the computers and

Internet services they provide

Number of people who report having gained social and

economic benefits through the use of libraries

Perception survey

1Refers to general maintenance of buildings (electrical installations and electricity connections, mechanical and structural works)

2The project team performance data comprises performance data related to implementation activities such as infrastructure installation, training, advocacy and any other vital project

information.

Vision of success:Botswana has been transformed into an information society with effective modern public libraries that offer free access to

computers and Internet for all citizens. A strong public library system and improved access to information are integral to this transformation, and as such they significantly contribute towards the attainment of the country’s socio-economic goals, in particular the Vision 2016 pillar of an ’educated, informed nation’.

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Objective 2: To empower library staff to be effective library champions and information workers in the communities they serve

Indicator Method of assessment

Outputs Library training plan/program developed

Training manuals developed

Training conducted for library staff

Training conducted for library users

Number of library staff who know the training dates

Number of library staff who report being in possession of

training manual

Number of library staff trained

Number of users trained by library staff

Project team performance

data

Survey (baseline, mid-

term, long-term)

BNLS statistics

Library staff survey


librarians

Library staff know what relevant information is

available on-line to help different groups of users

Library staff have skills to identify relevant

information for users (in areas such as health,

education, e-government, culture, agriculture)

Library staff have skills to engage the public

Library staff partner with the different sectors

(health, education, e-government, culture, agriculture)

Librarians teach users how to use core functionality

on computers including e-mail, browsers etc.

Library staff teach users to look for information

relevant to their needs

Library staff enroll for online courses

Library staff skills

Number/percentage of users who report to have been helped

by librarians to find information

Number of library related meetings organised by librarians

Number of partnerships formed with different sectors

Number of users who report being able to use core

functionalities (e-mail, browsers) on computers without

being assisted by library staff

Number of users who trained in information seeking/use of

ICT

Number of library staff who enroll for online courses

Skills test

User surveys

Perception surveys

BNLS Statistics



communities/users

Wide range of users employ on-line services in ways

that are useful to them for social and economic

purposes

Users use libraries’ computer and Internet services to

look for relevant information

Number of users who can use on-line services because of

what they learn from library staff

Percentage of users searching for information (health,

agriculture, culture, education)


term, long-term)

User survey



community/society

Library staff serve all members of the community as

effective information workers connecting people to

the information they need

People’s lives are improved because of the role of the

library staff

Number of people who report being satisfied with the library

staff services in provision of information

Number of people who value the role of library staff and the

skills they have gained from training they received in the

libraries

Perception survey

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Objective 3: To build partnerships that strengthen the library system and information society programming in libraries


Outputs Advocacy and outreach strategy/plan developed and

implemented

Outreach and advocacy workshops and meetings held

Partnership between BNLS, UB and BLA developed

Memoranda of agreement signed

Stakeholders participating in library activities

Availability of advocacy and outreach strategy/plan document

Number of workshops and meetings held

Number of stakeholders who have signed memoranda of

agreement

Number of stakeholders participating in library activities

Project performance data

Survey stakeholders

BNLS report

BLA reports


librarians

Librarianship standards developed and adopted

Academic curriculum for training of librarians

updated to incorporate ICT and advocacy

Improved collaboration between BNLS, UB, and

BLA established

Quality of approved librarianship standards document

developed and adopted

Changes in academic curriculum (adding elements of ICT and

advocacy)

Quality of dialogue in library related matters between BNLS,

UB and BLA

Survey of library staff

User perception survey

Evaluation of

librarianship standards

document

Evaluation of academic

curriculum

Short-term impacts on communities/users

Strong working relations between key actors in the

library profession

The media run stories showing libraries in a positive

light

More stakeholders want to be involved in supporting

the library profession

Representation of technical committees dealing with library

matters

Number of newspapers/media reporting on libraries and

debates generated on library matters

Amount of funding generated from stakeholder

partnerships/Spending on public access computing in public

libraries

Survey of stakeholders

Survey of media


Evaluation of technical

committees dealing with

library matters


community/society

Improved image of libraries

Improved value of libraries in the communities they

serve

Improved image of librarianship profession

Status of library field enhanced

Number of people who see libraries as transformed

Number of people who value the role of libraries in

contributing towards improvement of their lives and their

communities

Number of people choosing librarianship as a profession

Number of people who value the library profession

Perception survey

Student

intake/applications

records (University of

Botswana

Botswana Library

Association membership

surveys (records)

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Objective 4: To position librarians as agents of change for individuals and communities they serve Indicator Method of assessment

Outputs Library staff trained in customer service and

marketing

Locally relevant content (in areas such health,

education, agriculture, economic development,

culture etc) collected and available on library

computers

Number of library staff trained in customer service and

marketing

Number of librarians having skills to package local relevant

content

Amount of content available


Use survey

Survey of library staff


librarians

Library staff have social skills to advocate and

engage communities in library activities

Libraries partner with different entities which

communities use as sources of information (Kgotla

system, agricultural associations)

Library staff assist users (youth) to develop locally

relevant content

Number of library staff able to engage communities in library

activities

Number of library staff who attend Kgotla meetings and other

community meetings to advocate for use of library services by

communities

Number youths/local organisations able to develop locally

relevant content


BNLS statistics

Use survey


communities/users

Users visit the library to find information and use it to

improve their lives

Number of uses of computers and online tools, content,

services

Number of users who report having found useful information

to improve their lives

Usesurveys

Perception surveys


community/society

People’s lives are improved because of the use of

services in libraries

Number of people who value libraries Perception surveys

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Objective 5: To satisfy Batswana’s information needs and ensure useful information is available to improve their quality of life in areas such as health, agriculture, education, e-government


Outputs Youth program to produce local content in place

New websites developed

Locally relevant web content available in the areas of

health, agriculture, education, etc

Number of youth organisations involved in the development

of local content

Number of new websites containing locally relevant

information

Number of new websites having specific locally relevant

content (information) in areas of health, agriculture,

education

BNLS Statistics

Website survey


librarians

Users have the skills to look for information relevant

to their needs

Libraries are able to meet the needs of the different

groups of users (youth, children, rural communities,

unemployed, the elderly, minority language groups

(and small population groups)

Users enroll for online courses

Number of users who report getting information without the

assistance of library staff

Number of users satisfied with the services of libraries/library

staff

Number of users who enroll for online courses

Perception survey

Survey of libraries

Short-term impacts on communities/users

People use library services to access information

relevant to their needs (health, education, e-

government, culture, sport, agriculture, cattle sales,

knitting and weaving, economic development)

Different groups of users use ICT in libraries to look

for useful information

Number of people (segregated into various groups) who report

being able to find information needed and using it to improve

their lives

Use survey

Perception survey


community/society

Different groups gain social and economic benefits

and have improved quality of life because of finding

useful information in libraries

Disadvantaged groups are more self-sufficient and

have more self-esteem

Disadvantaged groups are integrated into society

Number of people |(segregated into various groups)who value

libraries because they provide useful information to improve

their lives

Number of people who report having gained social and

economic benefits as a result of libraries

Success stories as a result of using public libraries

Perception survey

Case studies

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Objective 6: To position libraries as strong cultural partners for preservation of Botswana’s cultural heritage Indicator Method of assessment

Outputs Library cultural plan/program developed and

implemented

Culture-related training workshops conducted for

library staff

Cultural content developed

Number of cultural events organised

Number of library staff having skills to package culture

related content

Number of websites containing culture-related content

BNLS Reports


librarians

Library staff have skills to organise cultural events

Library staff have skills to identify culture content

related to Botswana

Library staff teach users to find culture-related

content

Number of cultural events organised by library staff

Number of library users who report being assisted by library

staff to access culture-related content

BNLS reports



communities/users

More users access culture-related content

Cultural organisations assist in the development of

locally relevant cultural content

More people participate in cultural events at the

library

Number of users who report accessing culture-related content

Number of cultural organisations involved in the development

of locally relevant content

Number of people attending cultural eventsorganised by

libraries

BNLS reports

Use survey

Perception survey


community/society

Cultural heritage kept alive

Number of people who report the libraries having contributed

to cultural preservation

Perception survey