Request for Proposal for Internet Leased Line (ILL) Link ...77, Doddathogur Village, Electronic City, Phase 1,Bangalore 560100 080-28521822 3 Corporate Office Metro 20 Mpbs Dena Corporate

Request for Proposal for Internet Leased Line (ILL) Link for DC, DR Site and Corporate Office

Reference Number: HO/ITD/627/2015 dated: 28/09/2015

Price of tender document: Rs 10,000/- (Rupees Ten Thousand only)

Earnest Money Deposit: Rs 5, 00,000/- (Rupees Five Lacs Only)

Reference Number: HO/ITD/627/2015

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TABLE OF CONTENTS

S. No Description Page No

1 Invitation to quote 3

2 Introduction 4

3 Scope of the Tender 4

4 Instructions to Bidders 7

5 Eligibility Criteria 12

6 Terms and Conditions of offer 14

7 Annexure A – Technical Specification 22

8 Annexure B – Technical Bill of Material (Unpriced) 25

9 Annexure C – List of locations 26

10 Annexure I – Authorization Letter Format from bidder 27

11 Annexure II – Offer cover letter 28

12 Annexure III- Statement of Eligibility Criteria 29

13 Annexure IV – FORM-I - Details of bidder 30

14 Annexure V- FORM-II – Details of Service Centers 32

15 Annexure VI- FORM-III – Customer Reference Details 33

16 Annexure VII- FORM-IV– Details of Financial Position 34

17 Annexure VIII - Commercial bid format 35

18 Annexure IX – Proforma for the Bank Guarantee for Earnest Money 36


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Invitation to quote The Bank invites sealed offers (technical offer and indicative commercial offer) for procurement of Internet Leased Line Link for its branches and offices and their maintenance

Offer Reference HO/ITD/627/2015

Date of commencement 28/09/2015

Last Date and Time for sale of tender document 26/10/2015 15:00 hrs

Pre bid Queries 05/10/2015 15:00 hrs

Last Date and Time of Bid Submission 26/10/2015 15:00 hrs

Date and Time of Technical Bid opening 26/10/2015 15:30 hrs

Address of Communication Assistant General Manager [IT] Dena Data Center Dena Bhawan – B Behind MTNL building Patel Estate, S V Road, Jogeshwari (W) Mumbai – 400102

Contact Telephone Numbers Phone:+91-22-26767080/194/104

The Bid document can be downloaded from the website www.denabank.com.Tender document

may be downloaded from the Banks website (hard copies of the tender document will not be provided) and non-refundable tender fee of ` 1,000/= (Rupees one thousand only) should be deposited to the account as per the details hereunder and copy of transaction receipt has to be submitted on or before

the last date of sale of tender document. - No hardcopy of bid document will be provided. Bank: Dena Bank Branch: Jogeshwari-West, Mumbai Account No: 020911023937 Account Name: Dena Bank IT Department Account Type: Current IFSC Code: BKDN0460209

Technical offer will be opened half an hour after closure of tender submission time. Bidders will have an interface with the Bank and its consultants on the technical feasibility of the proposal, time and venue of which will be specified later. If the Bank is not satisfied with technical specifications and the feasibility of the technical offers, the commercial offers will not be opened in the Tender process. Technically disqualified offers will not be taken up for further process and no discussions / interface will be granted to such bidders. Dena Bank reserves the right to accept or reject in part or full any or all the offers without assigning any reasons thereof. Technical Specifications, Terms and Conditions and various formats and Performa for submitting the offers are described in the document and it’s Annexure. Assistant General Manager (IT)

http://www.denabank.com/


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Introduction Dena Bank, a public sector bank invites request for proposal for provision of Internet Leased Line for its Data Center, Near DR site and Corporate Office in Mumbai, DR Site in Bangalore. Present Requirement

Internet Leased Line (ILL) is required for Data Center in Mumbai, DR Site in Bangalore and Corporate Office in Mumbai. Scope of the tender

The bidder shall

1. Supply Internet leased line(ILL) of (1:1) uncompressed symmetric international bandwidth at the

following locations-

2. Must provide the connectivity at all the locations at all the locations mentioned above through

Optical Fibre.

3. At all locations, all equipments for providing the ILL link including Internet Router will have to be supplied, installed and maintained (throughout the entire period of contract) by the Vendor and shall remain their property. Bank will make arrangement for extending the last mile connectivity for the links from the Telecom Room of the DC/DR/NDR to the network racks of Bank, if the service provider is required to deliver the links at the Telecom Room of the DC/DR/Corporate Office. No cross-connect charges are payable extra.

4. Help the bank and bank appointed system integrator in integrating the ILL link to the bank's

network called DENANET.

5. Protect of Bank’s data when it is moving through Service provider’s Network.

Sr. No.

Office Name SECTOR

Current Bandwidth

requirement ADDRESS Contact No.

1 Data Center Metro 20 Mbps

CBS Data Centre,Dena Bank Bldg. B,Patel Estate Road,Off S V Road (Behind MTNL),Jogeshwari (West) Mumbai 400 102

022-26767133

2 DR Site Metro 20 Mpbs

DR Site: Dena Bank DR Site,Sify Ltd , A 303, 3rd floor,Cyber Park, Plot no 76, 77, Doddathogur Village, Electronic City, Phase 1,Bangalore 560100

080-28521822

3 Corporate Office Metro 20 Mpbs

Dena Corporate Centre, C-10, G-Block, 4th Floor, Bandra Kurla Complex, Bandra (W) - 400051

022-26545467


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6. Ensure that Networking Equipment used by the bidder in their backbone should comply with the

policies laid down by Government of India, Department of Telecommunications and should not

have any spyware or malware built into it and capable of tracking voice and data traffic from a

location outside the country.

7. Should have capability to run IPV6 on Internet Leased Line links. Upgrade to IPV6 if required

will have to be done by the bidder without any additional cost to the Bank.

8. Co-ordinate with Bank's Network Equipment vendor and system integrator for terminating and

commissioning of the links at all locations.

9. The successful Bidder should prepare, implement and ensure Fallback solution to switch over

to DR site or Near DR as and when required by the bank.

10. Successful bidder should configure the IP Pool provided by the bank at all locations as per

Bank’s requirement.

11. Provide escalation matrix for issues in provisioning of Links and maintenance of links.

12. Provide new and original network device and their internal components

13. Enable the network for functioning of all the client-server, web based applications deployed/to

be deployed by the Bank.

14. Undertake to implement the observations/recommendations of the Bank’s IS-Audit, Security

Audit Team or any other audit conducted by the Bank or external agencies of services used by

bank and any escalation in cost on this account shall be borne by the bidder.

15. Make available the network infrastructure of the bidder, which is used or proposed to be used

by bank should be for inspection by Bank’s Audit team or authorized representative of the Bank.

16. Ensure maximum packet losses: Less than 0.5 % Average over 1000 ping) at any given point

of time to any part of globe, Domestic Latency: Less than 80 ms from DC, DR Site and

Corporate Office and International Latency: Less than 350 ms from DC, DR Site and Corporate

Office. Network Availability: More than 99.9 % per month.

17. Liaison with Bank or Bank’s System integrator of the Bank to demonstrate link redundancy/fail

over and fall back.

18. Setup remote management and generate sample-simulated reports from remote NOC. Online

report access portal need to be provided to the bank to check the network utilization any time

for any link.

19. Bank will have right to inspect the remote NOC of service provider.

20. Ensure the availability of the required hardware, software, manpower and other facilities

required to manage and monitor the agreed SLA terms. Monitor and manage all links for strict

compliance with SLA, and security requirements.

21. Provide 24x7 supports for all users for maintaining and integrating the network.


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22. Publish NMS reports to prove SLA compliance. The NMS reports for every month should be

submitted to the Bank on or before 7th of subsequent month. The quarterly payment of the links

will be processed only on receipt of NMS reports.

23. submit reports given hereunder-

i) Interface Availability: It shall show availability report having interface for daily, weekly,

monthly or custom period basis to measure device level and network level availability

and ensure that SLA specifications are being met.

ii) Interface Traffic statistics: It shall show Graphs & reports of interface traffic and

utilization statistics to analyze network usage and plan for additional capacity.

iii) Interface Response time monitoring: It shall measure network latency and alert when

thresholds are violated by identifying degradations early to ensure optimal Internet

Leased Line li performance for end-users.

iv) Interface errors: It shall monitor errors and discards on each interface to quickly

identify faulty interface and take corrective action.

v) NMS-MIS reports on bandwidth and link utilization, response times of link application,

uptime, downtime reports and configuration updates if any, number of connectivity,

addition and deletion of the connections should be submitted on monthly basis or

whenever required by the Bank without any errors.

vi) Real time and Historical web based reports and web based monitoring through

portal should be provided to the Bank.

24. Upgrade the bandwidth if required at any of the locations should be made available within 10

working days of the bank from the date of issuance of order by the Bank and the same should

be provided after the working hours at the respective location with pre-determined

downtime, in consultation with Bank, not exceeding one hour for the existing systems and

network. Also the up gradation in bandwidth on demand should be provided wherever feasible

without any change in the media already provided.

25. Cancel the Links if surrendered by the bank in case of merger of locations and other

administrative reasons by giving notice period of 30 days in advance.

26. Make all the arrangement for immediate restoration of the Link, when the link has become

non-functional due to LOS issues, infrastructure issues etc.

27. Provide links at any future locations in India if required by the Bank. It is required that the cost

of providing different bandwidths for each category of locations should be quoted as part of the

RFP.


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Instructions to bidders

1. Two Bid System Offer

Offers (Technical & commercial) must be submitted at the same time giving full particulars in separate sealed envelopes at the Bank’s address given below.

Bank’s address

Asst. General Manager [IT] Dena Data Center Dena Bhawan – B Behind MTNL building S V Road, Patel Estate , Jogeshwari (W) Mumbai – 400102

The bidder shall furnish, as part of its bid security of Rs. 5 Lakhs in one of the following forms

a) A bank guarantee issued by a scheduled commercial bank other than a cooperative bank for

Forty Five (45) days beyond the validity of the Bid i.e. 180 days or b) A Bankers cheque.

Unsuccessful Bidder’s bid security will be discharged or returned as promptly as possible but not later than thirty (30) days after the expiration of the period of bid validity prescribed by the Bidder. No interest will be payable on bid security amount. In the event of non-submission of bid-security amount of Rs. 5 lakhs, the proposals will be rejected The bid security may be forfeited:

a) If the bidder withdraws its bid during the period of bid validity specified by the Bank. b) In case the information submitted by the bidder supporting its eligibility claim is found to be false c) In case of the successful bidder, if the bidder fails to:

1. To sign the contract 2. To furnish performance security

All the envelopes must be super-scribed with the following information:

Type of Offer (Technical or Commercial)

Offer Reference Number

Due Date

Name of Bidder


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Opening of Bids Technical Evaluation

The Bank will open the technical bids on the stipulated day in the presence of authorized representatives of the bidders. The technical bid will be opened first and evaluated for eligibility and technical requirements as per the stipulations. Commercial Evaluation Only eligible bidders will be considered for commercial evaluation. L1 bidder will be determined as per the TCO calculation given in Annexure VIII through reverse auction. Commercial bid of the L1 bidder (through Reverse Auction) will be opened and lowest of the both will considered for evaluation. ENVELOPE-I (Technical Offer): The Technical Offer (T.O) should be completed in all respects and contain all information asked for, except prices. The T.O. should include all items asked for in Annexure. The T.O. offer should not contain any price information. In case the T.O. includes the price information, the bidder will be disqualified on that ground itself. The T.O. should be completed to indicate that all products and services asked for are quoted. Any software(s) or operating system supplied free along with the system or at a cost must be indicated separately and specifically. It is mandatory to submit technical details in the prescribed format dully filled in along with the offer. The Bank, at its discretion, may not evaluate a Technical offer in case of non-submission or partial submission of technical details. ENVELOPE-II (Commercial Offer):

The Commercial Offer (C.O.) should give all relevant price information and should not contradict the T.O. in any manner. These two envelopes containing the Technical and Commercial Offer should be separately submitted. Please note that if any envelope is found to contain both technical and commercial offer, then that offer will be rejected.

1. Qualification Criteria Only the bidders, who fulfill all the qualifications mentioned in “Eligibility Criteria” of the offer, are eligible to participate in the offer.

2. Schedules of the Offer

The provider has to commission the links as per the following schedule in respect of Work Order issued for within Four weeks. For present or future Work Orders placed subsequently, the links have to be commissioned within a period of Four weeks from the date of issuance of the Work Order subject to feasibility.

3. Terms and Conditions

Terms and conditions for bidders who participate in the offer for quotes are specified in the section called “Terms and Conditions”. These terms and conditions will be binding on all the bidders. These


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terms and conditions will also form a part of the purchase order, to be issued to the successful bidder(s) on the outcome of the offer process.

4. Non-transferable offer

This offer document is not transferable. Only the party, who has purchased this document, is entitled to quote.

5. Pre bid Queries:

The pre-bid queries, if any should be mailed to [email protected] on or before the last date and time for sale of tender document.

6. Offer validity Period: The offer should hold good for a period of 180 days from the date of opening of technical offer.

7. Address of Communication

Offers should be addressed to the address given in Para 1.

8. Modification and Withdrawal of Offers

The bidder may modify or withdraw its offer after its submission, provided that written notice of the modification or withdrawal is received by Dena Bank prior to the closing date and time prescribed for submission of offers. No offer can be modified by the bidder, subsequent to the closing date and time for submission of offers.

9. Preliminary Scrutiny

Dena Bank will scrutinize the offers to determine whether they are complete, whether any errors have been made in the offer, whether required technical documentation has been furnished, whether the documents have been properly signed, and whether items are quoted as per the schedule. Dena Bank may, at its discretion, waive any minor non-conformity or any minor irregularity in an offer. This shall be binding on all bidders and Dena Bank reserves the right for such waivers.

10. Clarification of Offers

To assist in the scrutiny, evaluation and comparison of offers, Dena Bank may, at its discretion, ask some or all bidders for clarification of their offer. The request for such clarifications and the response will necessarily be in writing and no change in the price or substance of the bid shall be sought, offered or permitted.

11. No Commitment to Accept Lowest or Any Offer

Dena Bank shall be under no obligation to accept the lowest or any other offer received in response to this offer notice and shall be entitled to reject any or all offers including those received late or incomplete offers without assigning any reason whatsoever. Dena Bank reserves the right to make any changes in the terms and conditions of purchase that will be informed to all bidders. Dena Bank will not be obliged to meet and have discussions with any bidder, and/or to listen to any representations.

12. Documentation


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The following information should be furnished along with the technical offer by means of printed technical brochures as per checklist provided.

a. Make and model numbers of all the items quoted b. Specifications of all items asked along with technical specifications table.

13. Submission of Technical Details

It is mandatory to provide the technical details in the exact format of Technical Details column given in the technical specifications. Dena Bank may not evaluate the offer in case of non-adherence to the format or partial submission of technical details as per the format given in the offer. Dena Bank shall not allow/permit changes in the technical specifications once it is submitted. The relevant product information brand and model number offered, printed product brochure, technical specification sheets etc. should be submitted along with the offer. Failure to submit this information along with the offer could result in disqualification.

14. Format for Technical Offer The Technical Proposal should be submitted in an organized and structured way.

a. Index

b. Technical Offer with Specifications as given in Annexure A.

c. Authorization Letter Format as per Annexure –I

d. Bidders offer letter as per Annexure –II

e. Pre-qualification criteria compliance format as per Annexure –III

f. Technical Bid Forms I to IV.( Annexure IV to VII )

g. List of Feasible Locations(Annexure C)

h. Terms and Conditions Compliance table

Term No Short Description of term

Complied (Yes/No)

Detailed explanation about deviation, if not complied

1

To

Last

15. Format for Commercial Offer The Commercial offer must not contradict the technical offer in any way. The suggested format for submission of Commercial offer is as follows:

1. Index 2. Covering letter 3. Commercial Version of Bill of Materials and Price Schedule (as per Annexure VIII). This must

contain all price information 4. A statement that the bidder complies with Payment schedule given in the offer.

16. Locations of Installation

This offer is being floated by the Head office of Dena Bank. The equipments being procured through this offer shall be installed and commissioned by the successful bidder at various locations all over


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India. The indicative lists of locations where equipments are proposed to be installed are given in Annexure C.

17. Costs & Currency Dena Bank will take into consideration the sum of the cost of supply, installation services and AMC cost while arriving at L1 bidder. The cost must be indicated as Fixed Price in Indian Rupees only, including the following:

1. Cost of the equipment/ services.

2. Installation and commissioning charges, if any,

3. 5 years comprehensive onsite warranty covering all parts & labour.

4. Transportation and Forwarding charges up to the site of installation.

5. Insurance to cover equipment up to delivery of equipment at Dena Bank site.

6. All taxes (including sales tax, service tax, VAT) and duties and levies excluding octroi, which will

be reimbursed on actuals against submission of original document/receipt.

The price offered to the Bank must be in Indian Rupees, inclusive of all presently applicable taxes and duties. Any new taxes/ increase in taxes introduced by Govt. / State Govt./ Municipal Corporation or local bodies which is subject matter of the contract, if it is a liability of Bank shall be borne by the Bank and shall become payable by the Bank on production of documentary proof by the bidder. If the Government brings in any changes to the tax structure resulting in reduction of the cost, the benefit arising out of such reduction or changes or abolition shall be passed on to the Bank. The price should be mentioned in terms of the amount payable by Bank as per the pricing structure for all the services indicating the break-up of each item as per bill of materials. However, any item not mentioned in the bill of material but necessary to complete the project will be the sole responsibility of the bidder and will be deemed to have been included in the price. Prices, which are not quoted as above, can be rejected. The Bank reserves its right to reject any bid submitted with an adjustable price quotation.

18. Price Freezing:

The price finalized will remain valid over a period of contract from the date of 1st Purchase order with the option to the Bank to review the prices for downward/upward revision of price due to reduction/increase in government levies, taxes, duties etc as mentioned in the Para 18.

19. Criteria

Following criteria describes the major aspects for evaluation of offers:

a. Reputation of the ILL link service provider in India for quality of service and reliability. b. Capability of the proposed solution to meet technical requirements outlined in this document c. Capability of the NOC Center to meet technical requirements outlined in this document d. Compliance of the equipments, NOC center facilities offered with technical specifications laid

down in the tender. e. Acceptance of tender terms and conditions. f. Service and support capabilities of bidders. g. Bidder standing (e.g. experience in supply and support of similar solutions) h. Sound financial conditions as judged by the Bank. i. Bidder meeting the qualification criteria as specified in the tender document.

The evaluation will focus on the degree of fit to requirements. It may include reference demonstrations, reference calls, and site visits. To facilitate scrutiny, evaluation and comparison of offers, the Bank may,


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at its discretion, ask for clarifications on offers. The request for such clarifications and bidder’s response must necessarily be in writing. The Bank reserves its right to shortlist the bidders based on the above mentioned evaluation criteria after the opening of technical offer. The commercial offer of only the short listed bidders will be opened.

20. Price Comparison

L1 bidder will be selected on the basis of the lowest Total cost of ownership (TCO) criteria in Annexure – VIII. The commercial bids of unsuccessful bidders at the technical stage will be returned to them unopened against their acknowledgement.

21. No Negotiation

It is absolutely essential for the bidders to quote the lowest price at the time of making the offer in their own interest. No Bidder shall contact the Bank on any matter relating to its offer from the time of offer opening to the time the Contract is awarded. Any effort by a bidder to influence the Bank in its decision on offer evaluation, comparison or contract award decisions may result in the rejection of the Bidder’s offer.

22. Short-listing of Bidders

Dena Bank will prepare a short-list of technically qualifying bidders and the commercial offers of only these bidders will be opened at the time of opening of commercial offer. Dena Bank will evaluate and compare the offers based on the criteria mentioned in Para 20 of this document. The technical and commercial offers of the bidders who have participated in the tendering process would be in possession of the Bank and will not be returned to them.

23. Right to Alter Quantities

Dena Bank reserves the right to issue Purchase Order in phases for additional new or existing branches /offices. Dena Bank also reserves the right to delete one or more items from the list of items specified in offer. Qualification Criteria

1. Eligibility Criteria

Only those bidders who fulfill the following criteria are eligible to respond to the RFP. Offers received from the bidders who do not fulfill all or any of the following eligibility criteria are liable to be rejected. The bank reserves the right to interpret the documents / proof of eligibility submitted by the bidders and may choose to accept / reject the proof of eligibility or may also call for further clarification with respect to any documents submitted by the bidder. The experience and expertise of the bidder, field record of satisfactory services, and Bidder’s compliance with all these requirements must be substantiated with credible documentary proof such as customer Purchase Orders with dates and audited balance sheet for the last year.

S. No. Clause Documents Required

1. The bidder should be registered as a company in India as per Certificate of incorporation


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Company Act 1956 and should have been in operation for a period of at least 5 years as on date of RFP.

2.

The Bidder should have a minimum annual turnover of Rs. 500 Crores in each of the last three financial years. Audited balance sheet & Profit & Loss accounts for the last 3 years to be furnished by the bidder. The turnover must be the individual Company’s turnover and not that of any group of Companies.

Copy of the profit and loss account of the company showing turnover of the company for last three years.

3.

The bidder should not be currently blacklisted by any Central/State Govt. depts./Public Sector Banks. The bidder should submit a certificate from Company Secretary / External Auditor to this effect.

The Bidder should submit a certificate from Company Secretary / External Auditor to this effect.

4.

The bidder must be a Class A Internet Service Provider, with POPs in major cities in the country and preferably in Mumbai and Bangalore. A copy of category A license along with list of POPs must be supplied.

The Bidder should submit a

License Copy along with certificate from Company Secretary / External Auditor to this effect..

5.

ISP should have their own/direct access to international gateway in India, for providing Internet bandwidth, which should be connected onto international fiber systems only (not on satellite).


6. ISP must have DOT license to set up and operate International gateways.

The Bidder should submit a copy of the license.

7.

The Bidder should have a demonstrated capability of generating standard pre-formatted SLA compliance/Customized reports. Real time and historical web based reports should be provided to the Bank.


8.

The bidder should provide temporary bandwidth up gradation in multiples of 5 Mbps within 10 working days of the bank. Charges will be paid by the Bank for the number of days for the upgraded bandwidth that was made available at respective location.



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Terms and Conditions of the Offer

1. Technical Inspection and Performance Evaluation

Dena Bank reserves its right to carry out a technical inspection and performance evaluation (benchmarking) of the services offered by short-listed bidders.

2. Payment Terms

Dena Bank will make payment (after deducting applicable penalty if any) for the commissioning, maintenance and tariff and for support services as given hereunder. During the contract period Bank will not make any payment to the bidder other than for those items/services that are covered under the commercial quote given by the bidder. Quarterly payment for the previous quarter will be made in arrear based on the invoice and NMS reports submitted towards links commissioned/maintained at our locations during the previous quarter. At the time of commissioning of links, the provider has to arrange for Commissioning report containing the full details of the links commissioned which will be prepared /signed by the provider and validated by Bank/Network integrator of Bank. The payment will be considered for the links commissioned links based on these reports. Penalties for delayed commissioning of links and downtime penalties, if any, shall be calculated for every month and recovered from payments to be made at the end of that quarter. The installation will be deemed as incomplete if any component is not delivered or is delivered but not installed and/or not operational or not acceptable to Dena Bank after acceptance testing/examination. In such an event, the supply & installation will be termed as incomplete and it will not be accepted and warranty period will not commence. The installation will be accepted after complete commissioning and satisfactory working for a minimum period of 3 days.

3. Delivery, Installation, Commissioning, and Shifting

The bidder’s ILL Link commisoing activity should be undertaken as per below schedule after receipt of PO.

Sr No. Description Activity Completion Period

1 Delivery, Installation and Commissioning of new links

Within 4 weeks time.

2 Upgradation of the links Within 10 working days.

If the bidder fails to execute the activities within the stipulated time schedule or by the date extended by Dena Bank, it will be a breach of contract. In such case, Dena Bank may foreclose the bank guarantee without any notice. In the event of Dena Bank agreeing to extend the date of delivery at the request of bidder, it is a condition precedent that the validity of Bank guarantee shall be extended by further period as required by Dena Bank before the expiry of the original bank guarantee. Failure to do so will be treated as breach of contract. In such an event Dena Bank reserves its right to foreclose the bank guarantee. At the discretion of Dena Bank, there will be an acceptance test conducted by the bidder in presence of Dena Bank officials and/or its nominated consultants after installation of complete equipment. In case of serious discrepancy in the ILL & other equipments supplied, Dena Bank may cancel the entire purchase order and return them to the bidder at bidder’s costs and risks.


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The Bank will not arrange for any Road Permits/Sales Tax clearance for delivery of hardware to different locations and the bidder will have to make own arrangements for taking delivery of hardware from the locations as per the list provided by the Bank along with the order. However Bank will provide necessary help like arrangement of Sales Tax forms to be attested by the Bank etc. In states where road permits are compulsory delivery, installation and commissioning should be completed within 7 weeks from receiving the purchase order and intimation from the Bank.

4. Order Cancellation

The Bank reserves its right to cancel the order in the event of one or more of the following situations, that are not occasioned due to reasons solely and directly attributable to the Bank alone:

a. Delay in implementation as specified in the scope of this document beyond the specified period.

b. In case the Service Level Agreement (SLA) is not executed within the stipulated period. c. Serious discrepancy in the quality of service / hardware / software expected during the

implementation, rollout and subsequent maintenance process.

d. In the case of any violation of the terms of the RFP, Contract, Secrecy or persistent default in complying with the terms of Service Agreement

e. At any stage, any representation or particulars furnished by bidder are found to be incorrect

or false

f. In case the bidder change its constitution or amalgamate or merge with any other entity without the prior intimation to the Bank then such change will not be acceptable to the Bank

g. In the case any major shareholder or stakeholder are found to have been engaged in

activities which are criminal in nature in their own country or any proceedings for declaring them as insolvent for winding up are pending or initiated.

However the Bank’s decision on the matter will be final and binding on the bidder. In addition to the cancellation of Purchase order, the Bank reserves the right to invoke the Bank Guarantee given by the bidder to recover the damages, or any consequential damages without prejudice to other rights of the Bank to recover the damages, liabilities or consequential damages. Upon cancellation of contract/completion of period of service, the bidder should handover the peaceful legal possession of all the assets provided as per the scope of the contract along with the licenses therewith and obtains discharge from the Bank. The Bank also reserves the right to assign or allot or award the contract to any third party upon cancellation.

5. Inter-working of Hardware and Software

The bidder must integrate all the hardware components supplied by him to make the system integrated and fully functional including the third party systems as mentioned in the scope of work. It will be bidder’s responsibility to locate the exact nature of the problem/fault(s) and rectify the same. Under no circumstances will a problem/fault be blamed on other entities without sufficient cause and justification.


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6. Acceptance Tests

At the discretion of bank, acceptance tests will be conducted by the bidder at the site in the presence of the officials of Dena Bank and/or its nominated consultants within three days after the installation of the equipments. The tests will check for trouble-free operation for seven consecutive days apart from physical verification and testing. There shall not be any additional charges payable by Dena Bank for carrying out this acceptance test. Dena Bank will take over the system on successful completion of the above acceptance test. An average availability of equipments (as prescribed in the document) for duration of test period shall be considered as satisfactory. In case the acceptance test is not completed within 10 days due to factors attributable to the Bank, it will be considered as Site not ready (SNR) case. The acceptance tests shall be carried out broadly on guidelines given hereunder

a. The delivered equipments, links and services should be as per the purchase order/agreement without deviation and should be installed as per specifications.

b. The bidder must demonstrate the features specified in technical specifications.

c. Successful live operation

In the event of failure of the acceptance test, a period not exceeding two weeks will be given to rectify the defects and clear the acceptance tests, failing which the bank reserves the right to get the equipment replaced by the supplier at no extra cost to the purchaser.

7. Penalties

Penalty for delay in delivery (Commissioning, Upgradation and Shifting of links). If the bidder fails to commission, upgrade and shift the link within the specified limit; the bidder shall be liable for penalty of 2% of the annual link price per week for each link. This penalty would not be applicable if the delay is due to factors attributable to the Bank. While calculating the penalty part of the week, it would be considered as entire week. Penalty for Downtime

Availability is calculated as accessibility to the internet websites by the customer and internet access by the bank users etc. Problem in the hardware (other than bidder’s supplied equipments) at Bank’s locations would be excluded while calculating availability (downtime due to hardware supplied by the vendor including spare parts as a part of contract and downtime due to backhaul link commissioned by the bidder would not be excluded).

The Bidder shall assume total responsibility for the fault free operation of Internet links and maintenance for a total duration of five years. The Vendor / Service Provider will accomplish preventive and breakdown maintenance activities to ensure that bandwidth functions without defect or interruption. The vendor / SP should provide a monthly uptime as defined below for the links, calculated monthly on total availability in that month in minutes. Penalty will be deducted /recovered from the payments of the Service provider/SP for network downtime as per the following.


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Sr.No. Location Network Uptime

Penalty

1 DC,DRS and Corporate

Office Below 99.9%

Penalty will be deducted @ 1% of the total monthly rental charges for

that location for every 0.01% downtime.

However, if the internet link is down due to the reasons attributable to the Bank, the vendor has to submit proof for the same. Then, with the permission of the Competent Authority, Bank may not levy the penalty. Bidder shall maintain the connectivity at all the locations on 24x7 basis and shall rectify the defect within 30 minutes of receipt of complaint for locations. Complaint shall be lodged over telephone or fax or email or SMS etc with the designated Officials of the bidder. (Bidder requires providing the call registration and escalation matrix with full contact details). The bidder / SP should provide the Escalation Matrix pertaining to their service/support for the link. Any planned downtime needs to be intimated 7 days in advance to Bank and can be carried out only on acceptance by the Bank.

Note for Penalties: a. In case the penalties exceed 20% of the contract value the contract may be cancelled and

advance amount paid if any, will be recovered with 1.25% interest per month from the date of the respective payment made by the Bank to the vendor.

b. If at any time during performance of the Contract, the bidder or its authorized agent should

encounter conditions impeding timely completion of implementation schedule / delivery of the Services, the bidder shall promptly notify the Bank in writing of the fact of the delay, its likely duration and its cause(s). As soon as practicable after receipt of the bidder notice, the Bank shall evaluate the situation and may at its discretion extend the bidder’s time for performance against suitable extension of the period of the performance guarantee.

Bank reserves its right to recover these amounts by any mode such as adjusting from any payments to be made by the Bank to the bidder and in case of shortfall from the Performance Bank Guarantee or bank guarantee, as the case may be, held with the Bank. However Bank reserves the right to cancel the order over and above charging penalty.

8. Training

The Bidder will train the designated end-user personnel of the Bank to enable them to effectively operate the total system. Such training should be for a maximum duration of one day and carried out during the period of installation of the complete system to ensure proper handling by the designated personnel at the location. The Bank will not pay any additional charges for this training.

9. Technical Documentation

The technical documentation involving detailed instructions for operation and maintenance is to be delivered with every unit of the equipment supplied. The language of the documentation should be English.


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10. Right to use Defective Goods If after delivery, acceptance & installation and within the guarantee & warranty period, the operation or use of the Goods proves to be unsatisfactory, the bank shall have the right to continue to operate or use such Goods until rectification of defects, errors or omissions by repair or by partial or complete replacement is made without interfering with the bank's operation.

11. Indemnity

The Bidder hereby indemnifies, protects and saves the Bank and holds the Bank harmless from and against all claims, losses, costs, damages, expenses, action suits and other proceedings, (including reasonable attorney fees), relating to or resulting directly or indirectly from (i) an act of omission or commission of the Bidder, its employees, its agents, or employees of its sub-contractors in the performance of the services provided by this Agreement, (ii) breach of any of the terms of this Agreement or breach of any representation or warranty or false statement or false representation or inaccurate statement or assurance or covenant by the Bidder, (iii) bonafide use of the deliverables and or services provided by the Bidder, (iv) infringement of any patent, trademarks, copyrights etc. or such other statutory infringements in respect of all components provided to fulfill the scope of this project, (v) claims made by the employees, sub-contractor, sub-contractor’s employees, who are deployed by the Bidder, under this contract, (vi) breach of confidentiality obligations of the Bidder, (vii) negligence or gross misconduct solely attributable to the Bidder or by any agency, contractor, sub contractor or any of their employees appointed by the Bidder for the purpose of any or all of the obligations under this agreement. The Bidder shall further indemnify the Bank against any loss or damage arising out of loss of data, claims of infringement of third-party copyright, patents, or other intellectual property, and third-party claims on the Bank for malfunctioning of the equipment or software or deliverables at all points of time, provided however, (i) the Bank notifies the Bidder in writing immediately on being aware of such claim, (ii) the Bidder has sole control of defense and all related settlement negotiations. Bidder shall be responsible for any loss of data, loss of life, etc, due to acts of Bidder’s representatives, and not just arising out of gross negligence or misconduct, etc, as such liabilities pose significant risk. The Bidder shall indemnify the Bank (including its employees, directors or representatives) from and against claims, losses, and liabilities arising from:

a. Non-compliance of the Bidder with Laws / Governmental Requirements.

b. Intellectual Property infringement.

c. Negligence and misconduct of the Bidder, its employees, subcontractor and agents.

d. Breach of any terms of Agreement, Representation or Warranty.

e. Act of omission or commission in performance of service.

f. Loss of data.

Indemnity would be limited to court awarded damages and shall exclude indirect, consequential and incidental damages. However indemnity would cover damages, loss or liabilities, compensation suffered by the Bank arising out of claims made by its customers and/or regulatory authorities.

Bidder shall indemnify, protect and save the Bank against all claims, losses, costs, damages, expenses, action, suits and other proceedings, resulting from infringement of any patent, trade marks, copyrights etc or such other statutory infringements under any laws including the Copyright Act, 1957 or Information Technology Act 2000 in respect of all the hardware, software and network equipments or other systems supplied by them to the Bank from whatsoever source, provided the Bank notifies the Bidder in writing as soon as practicable when the Bank becomes aware of the claim however, (i) the Bidder has sole control of the defense and all related settlement negotiations (ii) the Bank provides the Bidder with the assistance, information and authority reasonably necessary to perform the above and


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(iii) the Bank does not make any statements or comments or representations about the claim without the prior written consent of the Bidder, except where the Bank is required by any authority / regulator to make a comment / statement / representation. Indemnity would be limited to court or arbitration awarded damages and shall exclude indirect, consequential and incidental damages and compensations. However indemnity would cover damages, loss or liabilities suffered by the Bank arising out of claims made by its customers and/or regulatory authorities.

The Bidder shall not indemnify the Bank for:

a. Any loss of profits, revenue, contracts, or anticipated savings or

b. Any consequential or indirect loss or damage however caused, provided that the claims against customers, users and service providers of the Bank would be considered as a “direct” claim.

12. Limitation of Liability The bidders aggregate liability in connection with obligations undertaken as a part of Project regardless of the form or nature of the action giving rise to such liability (whether in contract, tort or otherwise), shall be at actual and limited to the value of the contract. The bidders liability in case of claims against the Bank resulting from misconduct or gross negligence of the Bidder, its employees and subcontractors or from infringement of patents, trademarks, copyrights or such other Intellectual Property Rights or breach of confidentiality obligations shall be unlimited. The Bank shall not be held liable for and is absolved of any responsibility or claim/litigation arising out of the use of any third party software or modules supplied by the Bidder as part of this project In no event shall either party be liable for any indirect, incidental or consequential damages or liability, under or in connection with or arising out of this Agreement or the hardware or the software delivered hereunder, howsoever such liability may arise, provided that the claims against customers, users and service providers of the Bank would be considered as a direct claim.

13. Audit

The bank shall at its discretion audit the services of the Bidder by its internal/external auditors. The Bidder shall provide various audit tools for auditing all the components proposed by the Bidder as part of the solution. The audit tools will need to be provided by the Bidder in the form of application audit reports that can be used by the internal, external, Bank appointed and statutory auditors. The Bidder is required to facilitate the same at no additional cost and shall provide uninterrupted access to the documents required by the auditors. The Bidder shall at all times whenever required furnish all information, records, data stored in whatsoever form to inspecting auditors of the Bank and/or of RBI and extend full cooperation in carrying out of such inspection. The Bidder will also undertake to cooperate with the RBI to carry out its supervisory functions and objectives and will furnish all records and other information as RBI may call for to carry our inspection and/or other functions. The cost that is to be paid to RBI or any government agency for doing the audit/inspection will be borne by the Bank. The Bank also, reserves the right to call for any material information/report etc. during the subsistence of the Contract to verify continuous adherence to the terms of contract. Bank will also conduct review on the financial and operational condition of the Bidder to assess its ability to continue to meet its obligations. Any Audit conducted will be limited to the service availed by the bank. Audit will be done as per policy defined by DOT, RBI, TRAI or any other regulatory authority.


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14. Publicity

Any publicity by the bidder in which the name of bank is to be used should be done only with the explicit written permission of bank.

15. Contract / Service Level Agreement (SLA)

At the completion of selection process, the Bank will enter into an agreement with the selected Bidder for the agreed set of services and for period prescribed in tender document In case the SLA is not executed within the stipulated period, the Bank will be at liberty to invoke the performance Bank Guarantee and / or further payments due will be postponed till the signing of SLA.

16. Performance Security:

Within 21 days after the Bidder's receipt of Notification of Award, the Bidder shall furnish Performance Security to the Bank for an amount of 15% of the annual contract value and valid up to 60 days after the date of completion of performance obligations. The proceeds of the performance security shall be payable to the Bank as compensation for any loss resulting from the Bidder's failure to complete its obligations under the Contract or if the Bank Guarantee for the succeeding year is not renewed before the expiry of the same. The Performance Security shall be in the form of a bank guarantee issued by a nationalized Bank located in India, acceptable to the Bank. The performance security will be discharged by the Bank and returned to the Bidder not later than 60 days following the date of completion of the Bidder's performance obligations, including any warranty obligations, under the Contract and upon the Bidder submitting a bank guarantee for 15% of annual contract value for services and valid up to 60 days after the date of completion of performance obligations. The format for the performance Bank Guarantee will be provided to the successful bidder in due course.

17. Force Majeure

The bidder shall not be liable for forfeiture of its performance security, liquidated damages or termination for default, if and to the extent that it’s delay in performance or other failure to perform its obligations under the contract is the result of an event of force Majeure. For purposes of this Clause, "Force Majeure" means an event beyond the control of the Bidder and not involving the bidder's fault or negligence and not foreseeable. Such events may include, but are not limited to Acts of purchaser in its sovereign capacity, wars or revolutions, fires, floods, epidemics, quarantine restrictions and fright embargoes. If a Force Majeure situation arises, the Bidder shall promptly notify Dena Bank in writing of such conditions and the cause thereof within twenty calendar days. Unless otherwise directed by Dena Bank in writing, the Bidder shall continue to perform it’s obligations under the Contract as far as it is reasonably practical, and shall seek all reasonable alternative means for performance not prevented by the Force Majeure event. In such a case, the time for performance shall be extended by a period(s) not less than the duration of such delay. If the duration of delay continues beyond a period of three months, Dena Bank and the bidder shall hold consultations with each other in an endeavor to find a solution to the problem. Notwithstanding above, the decision of Dena Bank shall be final and binding on the bidder.


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18. Resolution of Disputes

The Bank and the Bidder shall make every effort to resolve amicably, by direct informal negotiation between the respective project directors of the Bank and the Bidder, any disagreement or dispute arising between them under or in connection with the Agreement. If the Bank project director and Bidder project director are unable to resolve the dispute after thirty days from the commencement of such informal negotiations, they shall immediately escalate the dispute to the senior authorized personnel designated by the Bidder and Bank respectively. If after thirty days from the commencement of such negotiations between the senior authorized personnel designated by the Bidder and Bank, the Bank and the Bidder have been unable to resolve amicably a contract dispute; either party may require that the dispute be referred for resolution through formal arbitration. All questions, claims, disputes or differences arising under and out of, or in connection with the SLA Agreement or carrying out of the work whether during the progress of the work or after the completion and whether before or after the determination, abandonment or breach of the Agreement shall be referred to arbitration of a sole Arbitrator: acceptable to both parties failing which the number of arbitrators shall be three, with each side to the dispute being entitled to appoint one arbitrator. The two arbitrators appointed by the parties shall appoint a third arbitrator shall act as the chairman of the proceedings. The award of the Arbitrator shall be final and binding on the parties. The Arbitration and Conciliation Act 1996 or any statutory modification thereof shall apply to the arbitration proceedings and the venue of the arbitration shall be Mumbai. The language of arbitration shall be English.


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ANNEXURE A

Product Features & Technical Specifications Bidder should comply with technical specification mentioned below-

Sr. No.

Technical Specification for Internet Leased Line Connection Complied (Yes/No)

Please specify the deviations if any

1 The Internet connectivity leased line should have fully dedicated (1:1), unshared & High Quality 20 Mbps symmetric bandwidth without any compression factor through Optical Fiber.

2 The ISP/bidder should have fully resilient and self-healing network architecture, on fiber medium, from the international gateway in India upto the international Points of Presence.

3 The ISP/bidder should have Network Operation Centre (NOC) for trouble shooting around the clock

4 The bidder should furnish a detailed network/ schematics diagram of total solution proposed showing connectivity from ISPs gateway Terminal Point to required locations of the bank.

5 The connectivity from the service providers POP to Bank’s premises shall be through Optical Fiber Media

6 All the equipments supplied by the bidder should be capable of handing higher bandwidth in case up gradation is required in the later stage.

7 All supplied equipments (Modem, Router, Media converter etc. whichever is required, Complete Bill of Material along with Make, Model, Manufacturer & Part Number should be given) & software shall be maintained onsite for the entire period of contract by the bidder.. No charges shall be separately payable by the bank. Also make sure that the equipment provided by the ISP/Bidder should be compatible with the connection supplied to the Bank. The bidder shall include all incidental costs for upkeep of equipment and license fee, if any, in their bid.

8 The bidder should submit technical literature explaining the proposed implementation diagram with the technical bid

9 The bidder should submit technical literature explaining the proposed implementation diagram with the technical bid


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10 The Service provider should have capability to run IPV6 on ILL links. Upgrade to IPV6 if required will have to be without any extra cost to the Bank.

11 The service provider should ensure that the ILL link is configured properly as per the Bank’s requirement in co-ordination with the Bank’s Network team / Bank appointed “facility management service provider” while configuring CE equipments of the Bank.

12 The bidders should have Direct\ toll free number to register complaints round the clock (24x7), Maintenance support service (24 hours and 7 days a week) for Bandwidth and

Equipments.

13 Proper Change management procedure must be maintained for all the configuration changes done for/affecting the Dena Bank Network. The same should be made available to the Bank immediately/ on demand. All configuration changes should be traceable. All such changes should be carried out with prior permission from the Bank.

14 The bandwidth should be upgradable on request from Bank on selective basis

15 Service provider should upgrade the links with minor disturbances, depending on Bank’s Requirement

16 All the POPs from where the ILL bandwidth is provided to Dena Bank should have redundancy of equipments, links, power, backhaul connectivity etc. Service provider needs to confirm it in writing.

17 The proposed ILL bandwidth for Dena Bank must be dedicated (1:1), symmetric and uncompressed at each site and on dedicated ports.

18 The ILL links should be available in full duplex mode which must be demonstrated to Dena Bank whenever Bank wants.

19 The service provider should have independent Network Operation Centre with 24x7 supports to take care of the ILL link management requirements. The service provider should furnish details of Toll Free number reachable from BSNL/MTNL Landline phones for logging complaints.

20 Service provider has to provide portal to Bank which can be used to monitor the SLA parameters and log the Trouble tickets through the same. Bank should also be able to obtain standard reports on the ILL links’ Bandwidth Utilization ( in Mbps), Bandwidth Utilization( in frames), Errors ( frames/sec), Discards (frames/sec), Non- unicast ( frame/sec), Bandwidth Availability,


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Packet loss (in %), Latency of links etc. through the portal or through any network monitoring tool provided by service provider for all the links provided.

21 The service provider network should be backed by availability of service centers/service personnel across India to attend faults in 30 minutes.

22 The service provider should support/provide inter-Autonomous System override feature in their network.

23 The bidder is responsible for liaising with government agencies or other departments to provide any licenses, approvals etc. that may be required.

24 Bank will consider the successful provision of the link subject to satisfactory Acceptance Test. The methodology for the test will be at the discretion of the Bank. However, the same will be shared with the Vendor / SP. Following tests may be adopted : a. Average latency should not be more than 350ms up to ISPs 1st Tier 1 peering point. b. Domestic Latency < 80 Millisecond during peak traffic hours c. International Latency < 350 Millisecond during peak traffic hours d. Packet Loss < 0.5%


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ANNEXURE B Technical Bill of Material (Un-priced)

Sl. No. Bandwidth Required Number of Locations

(A)

1 20 Mbps ILL Connectivity at DC, implementation charges including

Modems/Internet Router/other equipment with support.

1

2 20 Mbps ILL Connectivity at DR Site, implementation charges including

Modems/Internet Router/other equipment with support.

1

3 20 Mbps ILL Connectivity at Corporate Office implementation charges including

Modems/Internet Router/other equipments with support.

1

Optional (Future upgrades)

(Amount in Rupees) Sl. No.

ILL Bandwidth Required No of locations (A)

1 Per 5 Mbps ILL Bandwidth up gradation

1


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ANNEXURE – C

List of Locations

Sr. No.

Office Name SECTOR

Current Bandwidth

requirement ADDRESS Contact No.

1 Data Center Metro 20 Mbps

CBS Data Centre,Dena Bank Bldg. B,Patel Estate Road,Off S V Road (Behind MTNL),Jogeshwari (West) Mumbai 400 102

022-26767133

2 DR Site Metro

20 Mpbs in Active

Passive Mode with

DC.

DR Site: Dena Bank DR Site,Sify Ltd , A 303, 3rd floor,Cyber Park, Plot no 76, 77, Doddathogur Village, Electronic City, Phase 1,Bangalore 560100, Phone: 080 - 28521822

080-28521822

3 Corporate Office Metro 20 Mpbs

Dena Corporate Centre, C-10, G-Block, 4th Floor, Bandra Kurla Complex,Bandra (W) - 400051

022-26545467


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ANNEXURE- I

Authorization letter format

Dated:

To

The Assistant General Manager

Dena Bank

Dear Sir,

SUB: Authorization Letter for attending the Bid Opening

Ref: Your RFP No:

This has reference to your above RFP for Procurement of Internet Leased Line connectivity. Mr/Ms

______________ is hereby authorized to attend the bid opening of the above RFP _______________

DT: _____________ on _____________ on behalf of our organization.

Signature of Authorizing Authority

Name of Authorizing Authority


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ANNEXURE - II

Format of undertaking letter on the letterhead of the bidder

Dated:

To

The Assistant General Manager

Dena Bank

Dear Sir,

Ref: Your RFP No:

With reference to the above, we hereby confirm that we are the manufacturer of the following

equipments (or) authorized channel partner/ authorized dealer (strike off not applicable) of M/S

………………………………………. (Provide OEM Name) for the following equipments.

TYPE OF EQUIPMENT MAKE OF EQUIPMENT MODEL OF EQUIPMENT

We confirm that the above equipments are original make and all the components used in the

equipments are of original make as per configuration offered and all the deliverables will be supplied

with the authorized license certificates in the name of the bank. If found contrary, we undertake to

replace the component/ equipment with the original ones at our own cost and under such

circumstances, bank reserves right to levy penalty for the lapses. If the equipment supplied is not

working properly, the same shall be replaced with a new system at our cost. We hereby confirm that the

Model offered & empanelled will be available & supplied during the currency of the empanelment. We

further confirm that we have read all the points of the RFP document and shall comply & abide by that.

We undertake to enter in to an SLA agreement as per the RFP document for warranty/ AMC Services

with Bank, if required.

We, further, confirm the following services will be provided during the process of supply, installation,

commissioning and maintenance.

1. Coordinating with the branches/ offices for Delivery, Installation by coordinating with other

agencies/vendors of other equipments, if required.

2. Assists the Banks authorized representatives for undertaking the inspection at their factory/ on site

as per the banks instructions, if required by bank.

Further, we are agreeable for all the terms & conditions prescribed in the tender document and in

subsequent clarifications/addendums.

Yours faithfully,

(Name, Designation, Address, Phone Number of the Authorized Signatory with Company Seal)


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ANNEXURE - III

Statement of Eligibility Criteria

S. No. Clause Documents Required

Document Submitted

Complied (Yes/No)

1.

The bidder should be registered as a company in India as per Company Act 1956 and should have been in operation for a period of at least 5 years as on date of RFP.

Certificate of incorporation

2.

The Bidder should have a minimum annual turnover of Rs. 500 Crores in each of the last

three financial years. Audited balance sheet & Profit & Loss accounts for the last 3 years to be furnished by the bidder. The turnover must be the individual Company’s turnover and not that of any group of Companies.

Copy of the audited profit and loss account of the company showing turnover of the company for last three years.

3.

The bidder should not be currently blacklisted by any Central/State Govt. depts./Public Sector Banks. The bidder should submit a certificate from Company Secretary / External Auditor to this effect.


4.

The bidder must be a Class A Internet Service Provider, with POPs in major cities in the country and preferably in Mumbai and Bangalore. A copy of category A license along with list of POPs must be supplied.

The Bidder should submit a

License Copy along with certificate from Company Secretary / External Auditor to this effect..

5.

ISP should have their own/direct access to international gateway in India, for providing Internet bandwidth, which should be connected onto international fiber systems only (not on satellite).


6. ISP must have DOT license to set up and operate International gateways.

The Bidder should submit a copy of the license.


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7.

The Bidder should have a demonstrated capability of generating standard pre-formatted SLA compliance/Customized reports. Real time and historical web based reports should be provided to the Bank.


8.

The bidder should provide temporary bandwidth upgradation in multiples of 5 Mbps/20 Mbps within 6 working days of the bank where ever feasible. Charges will be paid by the Bank for the number of days for the upgraded bandwidth that was made available at respective location.



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ANNEXURE – IV:

Details of Bidder

FORM-I

1. Name of the Company:

2. Whether Registered in India :

3. Address of Registered Office / Head Office:

4. Phone Number (with STD Code)

5. Fax Number

6. E-mail id

7. Constitution (Public Ltd Co., / Pvt Ltd Co./ Partnership/ Proprietary Concern etc)

8. Date of Establishment:

9. Name of Chief Executive:

10. Location of Factory, if applicable:

11. Line of Activity:

12. Date from which the product offered in the tender are supplied:

13. Products Developed / Serviced (Attach product literature)

14. Details of Quality Certifications Obtained for the Company & its Products, such as ISO-

9001:2000 etc. (attach Xerox copies).

15. Total Number of Employees:

16. Name of the Project Manager at Mumbai with Contact No:

17. Availability of Helpdesk at your NOC:

18. Number of skilled /dedicated technical personnel in your organization.

Date: Signature of Authorized Official with Seal


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ANNEXURE –V

Details of Service Centers

FORM-II

Particulars of Regional / Branch Offices/service centers

Please furnish information about Regional/ Branch Offices/ Service centers in the following format

City / State Address



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ANNEXURE–VI

Customer Reference Details

FORM-III

A. List of Organizations and related references:

Name of the Organization & contact details Details of equipment supplied & Number

Information about ILL along with Details of equipment supplied and Number



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ANNEXURE – VII

Details of Financial Position

FORM-IV

1. Financial Position (Enclose copy of Audited statements)

(In Rs in Lakhs)

2008-09 2009-10 2010-11

Audited (A) / Provisional (P) (A) (A) (A/P)

Paid up Capital

Tangible Net Worth

Total Assets

Total Sales (net of excise)

PBDIT

Profit after Tax

Please attach annual reports / duly audited financial statements for the latest three financial years.



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ANNEXURE VIII

Commercial Bid Format TABLE A1 – Price for Services and Bandwidth

Sl. No.

Bandwidth Required No of location

s (A)

Annual charges per location (B)

Total annual charges for the total locations (C=A*B)

Total charges for 5 years (D=5*C)

1 20 Mbps ILL Connectivity (Corporate Office) including

implementation charges including Modems/Internet Router/other

equipment with support.

1 C1 D1

2 20 Mbps ILL Connectivity at Data Center, implementation charges

including Modems/Internet Router/other equipment with

support.

1+1 C2 D2

3 20 Mbps ILL Connectivity at DR Site, implementation charges

including Modems/Internet Router/other equipment with

support.

1 C3 D3

TCO(Total Cost of Ownership) =D1+D2+D3

TCO

L1 will be decided on the above mentioned TCO. Optional (Future upgrades): Not Part of TCO

(Amount in Rupees) Sl. No.

ILL(Internet Leased Line) Bandwidth Required

No of locations (A)

Annual charges per location (B)

Total annual charges for the total locations (C=A*B)

1 Per 5 Mbps ILL Bandwidth up gradation

1

The price quoted is optional are not part of the TCO. Note: 1. All the above prices are in INR and inclusive of all taxes, Octroi will be paid extra. 2. The entire above price quoted should be valid of 5years. 3. Bandwidth Category which exist or does not exist in the above mentioned list, can be taken by

adding multiple of two and more of the above mentioned bandwidth category. Bank reserves the right to make the most favorable combination for calculating the bandwidth cost.

4. Please note bidder has to factor the cost of internet router cost in the opex model. 5. Bank may split the order between L1 & L2. L1 will get order for 3 links and L2 will get order for

one redundant link at DC.


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Annexure IX Proforma for the Bank Guarantee for Earnest Money To The Asst. General Manager (IT) Dena Data Center Dena Bhawan – B Behind MTNL building S V Road, Patel Estate, Jogeshwari (W) Mumbai - 400102 WHEREAS.......................................... (Company Name) registered under the Indian Companies Act 1956 and having its Registered Office at.................................................................. India (hereinafter referred to as “the Service Provider”) proposes to tender and offer in response to Dena Bank tender Ref. No. HO/ITD/ /2015 dated DD/MM/YYYY (hereinafter called the “TENDER”) AND WHEREAS, in terms of the conditions as stipulated in the TENDER, the Service Provider is required to furnish a Bank Guarantee in lieu of the Earnest Money Deposit (EMD), issued by a scheduled commercial bank in India in your favour to secure the order for the services under the Tender in accordance with the Tender Document (which guarantee is hereinafter called as “BANK GUARANTEE”) AND WHEREAS the Service Provider has approached us,............................................................for providing the BANK GUARANTEE. AND WHEREAS at the request of the Service Provider and in consideration of the proposed TENDER to you, WE..................................................................having ............................................................Office at..........................................................., India have agreed to issue the BANK GUARANTEE. THEREFORE, WE,......................................................., through our local office at ................... India furnish you the BANK GUARANTEE in manner hereinafter contained and agree with you as follows: 1. We....................................., undertake to pay the amounts due and payable under this Guarantee without any demur, merely on demand from you and undertake to indemnify you and keep you indemnified from time to time to the extent of Rs........................(Rupees ..............................only) an amount equivalent to the EMD against any loss or damage caused to or suffered by or that may be caused to or suffered by you on account of any breach or breaches on the part of the Service Provider of any of the terms and conditions contained in the Tender and in the event of the Service Provider commits default or defaults in carrying out any of the work or discharging any obligation in relation thereto under the TENDER or otherwise in the observance and performance of any of the terms and conditions relating thereto in accordance with the true intent and meaning thereof, we shall forthwith on demand pay to you such sum or sums not exceeding the sum of Rs......................(Rupees......................................... only) as may be claimed by you on account of breach on the part of the Service Provider of their obligations in terms of the TENDER. 1. Notwithstanding anything to the contrary contained herein or elsewhere, we agree that your decision

as to whether the Service Provider has committed any such default or defaults and the amount or amounts to which you are entitled by reasons thereof will be binding on us and we shall not be entitled to ask you to establish your claim or claims under Bank Guarantee, but will pay the same forthwith on your demand without any protest or demur.

2. This Bank Guarantee shall continue and hold good until it is released by you on the application by the Service Provider after expiry of the relative guarantee period of the Tender and after the Service Provider had discharged all his obligations under the Tender and produced a certificate of due


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completion of work under the said Tender and submitted a “ No Demand Certificate “ provided always that the guarantee shall in no event remain in force after the day of ...........................without prejudice to your claim or claims arisen and demanded from or otherwise notified to us in writing before the expiry of the said date which will be enforceable against us notwithstanding that the same is or are enforced after the said date.

3. Should it be necessary to extend Bank Guarantee on account of any reason whatsoever, we undertake to extend the period of Bank Guarantee on your request under intimation to the Service Provider till such time as may be required by you. Your decision in this respect shall be final and binding on us.

4. You will have the fullest liberty without affecting Bank Guarantee from time to time to vary any of the terms and conditions of the Tender or extend the time of performance of the Tender or to postpone any time or from time to time any of your rights or powers against the Service Provider and either to enforce or forbear to enforce any of the terms and conditions of the said Tender and we shall not be released from our liability under Bank Guarantee by exercise of your liberty with reference to matters aforesaid or by reason of any time being given to the Service Provider or any other forbearance, act or omission on your part of or any indulgence by you to the Service Provider or by any variation or modification of the Tender or any other act, matter or things whatsoever which under law relating to sureties, would but for the provisions hereof have the effect of so releasing us from our liability hereunder provided always that nothing herein contained will enlarge our liability hereunder beyond the limit of Rs..................( Rupees....................................only ) as aforesaid or extend the period of the guarantee beyond the said day of ...................... unless expressly agreed to by us in writing.

5. The Bank Guarantee shall not in any way be affected by your taking or giving up any securities from the Service Provider or any other person, firm or company on its behalf or by the winding up, dissolution, insolvency or death as the case may be of the Service Provider.

6. In order to give full effect to the guarantee herein contained, you shall be entitled to act as if we were your principal debtors in respect of all your claims against the Service Provider hereby guaranteed by us as aforesaid and we hereby expressly waive all our rights of surety ship and other rights, if any, which are in any way inconsistent with any of the provisions of Bank Guarantee.

7. Subject to the maximum limit of our liability as aforesaid, Bank Guarantee will cover all your claim or claims against the Service Provider from time to time arising out of or in relation to the said Tender and in respect of which your claim in writing is lodged on us before expiry of Bank Guarantee.

8. Any notice by way of demand or otherwise hereunder may be sent by special courier, telex, fax or registered post to our local address as aforesaid and if sent accordingly it shall be deemed to have been given when the same has been posted.

9. The Bank Guarantee and the powers and provisions herein contained are in addition to and not by way of limitation of or substitution for any other guarantee or guarantees here before given to you by us (whether jointly with others or alone) and now existing uncancelled and that Bank Guarantee is not intended to and shall not revoke or limit such guarantee or guarantees.

10. The Bank Guarantee shall not be affected by any change in the constitution of the Service Provider or us nor shall it be affected by any change in your constitution or by any amalgamation or absorption thereof or therewith but will ensure to the benefit of and be available to and be enforceable by the absorbing or amalgamated company or concern.

11. The Bank Guarantee shall come into force from the date of its execution and shall not be revoked by us any time during its currency without your previous consent in writing.

12. We further agree and undertake to pay you the amount demanded by you in writing irrespective of any dispute or controversy between you and the Service Provider.

13. Notwithstanding anything contained herein above;


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i) our liability under this Guarantee shall not exceed Rs...............................................( Rupees.........................................only) ;

ii) this Bank Guarantee shall be valid upto and including the date ............. ; and iii) we are liable to pay the guaranteed amount or any part thereof under this Bank

Guarantee only and only if you serve upon us a written claim or demand on or before the expiry of this guarantee.

14. We have the power to issue this Bank Guarantee in your favour under the Memorandum and

Articles of Association of our Bank and the undersigned has full power to execute this Bank Guarantee under the Power of Attorney issued by the Bank.

For and on behalf of Branch Manager Seal Address