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Reputami · Online Reputation Management for the hospitality industry · Halv-Miel-Ring 13, 50997 Cologne, Germany · www.reputami.com · reputami · @reputami

Product InformationStatus: March 20th 2014

Contact Person:

Oliver Pitsch · [email protected] · +49-175-2066584

Are you in control of your hotels online reputation?

Bad online reviews

• can not be deleted

• can only be changed with high effort

• have a measurable impact on a hotels bottom line

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Reputami cares about your good online reputation.Reputami changes your approach to reviews and ‚digital guests‘ online. From the small coffee shop to the

large-scale international hotel group - Reputami is your eyes and ears when it comes to online reviews and digital customers.

Review Analytics

Instant Notifications

Review Management

Customer SearchTM

Rich Guest Profiles

Widgets & Social Media


We show you, who will write tomorrow‘s influencing reviews.We tell you which of your guests will write a review, even befor the wrote it. With their names and pictures

you know who these customers are and are able to let them feel your best hospitality.

Your guests tell their network when they are at your hotel.

With Reputami you are in the loop, too.

Also available via telephone and text message.


Customer Search – the search engine for guest influence.With the reservation list for the upcoming day you have the perfect information advantage to know exactly, who will walk through

your door tomorrow. Now you can use our innovatie search engine to get to know the social influence of tomorrows guests.

Search for a particular guest or upload your complete

reservation list.

„With the innovative Customer Search Reputami delivers the vitreous guest.“


Information to improve your hotelWhat did your guest like? What bothered them? What do your guests like about your competitors?

Receive automatic tips on how to increase your number of guests and your revenue.

Simple profiles give you insights on how relevant

a guest really is.


Easy overview of all your hotels and your competitorsThe location overview enables the comparison of your hotels by using the Reputami-Rank.

The Reputami-Rank subsumes the customer satisfaction of each hotel into a single number.

The Reputami-Rank for each hotel shows at one glance who

the high performers are and where there is space for improvements.


Do you know the customer satisfaction of your service?Reputami can show you exactly on which topics you are scoring on which there is room for improvement –

based on the entries, posts and reviews about your hotels.

Important information on the hotels‘

customer satisfaction are just a click away.


Detail view for each hotelThe most important metrics for your hotels online reputation in on single dashboard ensure that no important information is missed.

The Reputami-Rank is used as a KPI for online customer satisfaction.


Spread the word.With Reputamis website widgets and Social Media Sharing,

it is easier than ever to spread your guests‘ word about your hotel.

Use the Reputami Rank to display your guests‘ satisfaction

on your website.

… or embed them on your website with just a few lines

of code.

Share your best reviews on your Facebook Page or

your Twitter Stream with just a few clicks …


The most honest mystery shoppers in the worldYour guest test your hotels more real than any mystery shopper – for a fraction of the costs!

See your hotel through your guests eyes. Unadorned , genuine, honest.

˟Jean Kay

Alexander FrenchCocktails were mediocre; quite bland and watery -

I guess you don't go there for the drinks though!?

Sadly the weather restricted views.

Overstaffed and bureaucratic with a rustic decor that

makes no sense for the ultra modern building it is in...

the 24h operation is commendable and the drinks seemed

decent, but it failed to surpass a mere tourist attraction.

Liam B

I am writing here to inform people to please not go here.

This review is based on my own experience of the break-

fast. If you wish to come for the view, then please do your-

self a favour and just come to the bar in the evening and

have a drink. » Continue reading

Roxy Janeson

Amazing night view( little bit dizzy though), great food

bsolutely dismal service in the bar. No chilled soft drinks,

no glasses of mineral water, no idea whether there are

tables available in the restaurant. This place is all style

and no effort whatever.

Olusegun Odede

awesome 7 course whisky dinner with

Highland Park malt whisky


ReferencesAs for you our reputation stands and falls with our customers satisfaction.

This is why we would like to let them speak for their own:

Trusted by hospitality experts worldwide.

Not each of our guests has the same influence online. I know that, thanks to Reputami.Manolis Manousos, CEO - Cyan Group of Hotels, Greece

For our hotels the guests opinion counts and we can now make these opinions visible in real time.Sabine Möller, managing director CPH Hotels, Hamburg

I am instantly informed when a bad review is postedand can react immediately.

Fadl Saadeddine, Group Coordinator at Bin Majid Hotels & Resorts, Dubai


You want that, too? What about an appointment for a free online demonstration?

Just give me a call:

Oliver Pitsch telephone: +49-175-2066584 [email protected]

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