REPORTS OF THE HRDF

Reports of the HRDF for the first quarter of 2020

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REPORTS OFTHE HRDFFOR THE FIRST QUARTER OF 2020


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HRDF 1st Quarter Report of 2020


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Custodian of the Two Holy MosquesKing Salman bin Abdul-Aziz Al Saud


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Crown Prince Deputy Prime minister of Saudi Arabia, Minister of Defense Chairman of the council for Economic and

Development Affairs Prince Mohammed bin Salman bin Abdul-Aziz Al Saud


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Executive SummaryThe most prominent achievements of the Human Resources Development Fund during the first quarter 2020

This is HRDF and its goals

The KSA labor force

First / Recruitment support channels: 1. National Labor Gateway (Taqat) 2. Job placement centers3. Tele-Job placement centers4. University employment offices5. Fixed HRDF branches 6. Branches of the mobile funds

Second/ Employment support programs1. Upskilling program2. The National Job-Seeker Support Program (Hafiz)3. Freelance subsidy program4. Direct employment support program5. Additional support for wages6. Employment of people with disabilities program (Tawafuq) 7. Subsidizing the wage of dialysis days8. Teacher subsidy program in private schools 9. Women’s work support programs (feminization of shops and feminization of factories

program) 10. Small enterprises owners support program 11. Children hospitality (Qurrah) 12. Worker women transfer program (Wusool)

Third/Training support program 1. Training program in institutes of strategic partnerships 2. Training program for Saudi university graduates and on-the-job scholarships (Tamheer)

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222426272728

29303232333435

3637383940

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Contents


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3. National e-learning program (Doroob)4. Professional Certifications5. Program for operating and providing training services in the (Faculties of Excellence)6. Training to employment subsidy program outside the establishment7. Job seekers training program (Maher)8. Refresher program for health diploma holders – MOH 9. Sales outlet localization program in 12 commercial activities10. Career education and development program (Subol) 11. Occupational Orientation Scale 12. Hadaf Academy for Leadership Program

Fourth/Customer service 1. Customer service excellence2. Measuring the level of customer satisfaction3. Human Resources Development Fund call center 4. Human Resources Development HRDF website

Fifth/Agreements and memoranda of understanding1. An agreement with the Real Estate Authority to train and employ 11,000 job seekers

within the real estate sector professions nationalization program

2. Cooperation agreement with the (Cyber Security Authority) to support the training and qualification of job seekers in 5 (cyber) fields

3. Launching the "Maharat AL Mostaqbal" initiative in a strategic partnership between the Fund and the Ministry of Communications and Information Technology

4. Cooperation agreement with Prince Sattam ibn Abdulaziz University to support graduate employment

5. Cooperation agreement with (Bab Rizq Jameel) to train and employ job seekers

6. Cooperation agreement with the Contractors Authority to implement training and employment programs for 500 job seekers

7. An agreement with the Institute of Tourism and Hospitality to implement programs and employment for 600 male and female researchers

8. Memorandum of cooperation with (Abyat Academy) to train and qualify national cadres through the Doroob platform

9. An agreement with Imam Muhammad bin Saud Islamic University to develop the skills of graduates and increase their employment rates

46484950505151525252

56565757

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EXECUTIVE SUMMARY

The report provides a summary of the role of HRDF in enhancing and promoting labor market policies and increasing the number of new Human Resource market entrants, both male and female nationals. Further, the Report reviews the services and program which serve the labor market in the Kingdom of Saudi Arabia in partnership with the Ministry of Human Resourses and Social Development and other relevant institutions. To be in line with the National Transformation Program 2020 and the Kingdom’s Vision 2030, as well as with the updates in the labor market.The Report provides an overview of HRDF, the KSA labor force, and HRDF’s channels. The Report monitors the current context of HRDF and provides a review of the workforce in KSA, HRDF’s events, and achievements during The first quarter 2020..


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The most prominent achievements of HRDF

35,707

1 2

17,048

11,858

399,910

10,269 5,892

Number of people who were employed through National Labor Gateway (Taqat)

Number of people those who were employed through fixed branches.

Total number Beneficiaries of Teachers subsidy program in private schools.

Number of people who were employed through qualification and employment centers.

Total number of beneficiaries of the National Job-Seeker Support Program (Hafiz).

Total number of beneficiaries of Transportation of working women program (Wusool).5 6

3 4


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during the first quarter of 2020

7 8

4,092

584,441

3,214

930,727

194,743 % 82

Total number of beneficiaries of the Training Program in Strategic Cooperation Institutes

Number of people who are completed National e-learning platform courses (Doroob).

The number of phone calls answerd by the HRDF Call Centre.

Total number of beneficiaries of the Saudi university graduates training program and on the job scholarship (Tamheer).

Number of visitors to the HRDF website.

Percentage of resolving customer requests.11 12

9 10


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This is HRDF

The Human Resources and Development Fund was established by Cabinet of Ministers’ Decision No. (107) of 29/04/1421, to support the endeavors of training and recruit the national workforce in the private sector.

To achieve its goals, HRDF focuses on the following:

1. Providing monetary incentives to support the upskilling, training, and employment of the national workforce in the private sector.

2. Contributing to the costs of upskilling and training the national workforce for private-sector jobs. The HRDF Board of Directors will determine the percentage of this contribution whereas the remaining cost will be paid by the employer benefiting from the training process.

3. Contributing a percentage of the salaries paid to those employed in private sector establishments after they receive upskilling and training and those who are employed in these establishments in coordination with the HRDF. The employer will pay the remaining part of the salary, and the HRDF will continue to pay this percentage of the salary for a maximum period of two years. The Board of Directors will set the conditions required to disburse these amounts of money.

4. Providing HRDF to field programs, projects, plans, and studies that aim to employ Saudis to replace expatriate workers.

5. Giving loans to private sector companies established in the Kingdom to upskill and train the national workforce as well as the companies which are keen on expanding their activities or introducing modern equipment in their operations.

6. Conducting research and studies on its activities that aim to upskill, train, and recruit the national workforce and providing technical and administrative advice to

the establishments involved in upskilling and training the national workforce.


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Vision

Mission

Values

Initiative and productive national human resources.

The development of national human resources through effective, high impact initiatives that are provided in partnership with main

stakeholders of the labor market system.

Speedin Accomplishments

Focuson the Customer

Team workTransparency ExcellenceFocus on Results


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The KSA labor force

*The total labor force in the private sector of KSA

إجمالي القوى العاملة في القطاع الخاص

8,408,366

1,712,571

11.78%

1,015,820

Saudis and Saudi women

Saudis and Saudi women

*Source: Private Sector Data - General Social Insurance Corporation - First Quarter of 2020 ** Source: Data of the General Authority for Statistics - The first quarter of 2020

1,143,711

5.56%

186,969

568,860

28.20%

828,851

** the total number of Saudis looking For work

**The total unemployment rate among Saudi nationals

* Saudization Rate

Number of Saudi nationals joining the labor force in the private sector

20.37%

55,958Cietizens


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Employment support channels and programs


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First: Employment Support channels

The fund provides a range of paths that target employers and job seekers to support the employment and training efforts to increase labor force stability and development.

1- National Labor Gateway ( Taqat )

Taqat or the National Labor Gateway is an integrated platform for the labor market in the Kingdom of Saudi Arabia, both public and private sectors, and employment services suppliers. It works on translating human resource development policies and visions in the Kingdom into effective programs that support the national economy through qualified workforces. It aims to create a high-quality digital job market to urge the Saudi workforce’s competitiveness, to empower job seekers, and to enhance the nationalization rate among the workforce. The most important outcomes of this gate are:

Channels to support the recruitment and upskilling of the national workforce in the private sector

Providing a unified and integrated platform for all parties to the labor market

Enhancing labor market transparency and providing data to support decision-

making

Providing tools for managing the labor market and activating

its programs and policies

Reducing dependence on expatriate

Enhancing the competitiveness of the Saudi workforce

Support directing human resources development

according to the actual needs of the labor market

Providing recruitment servicesProviding training services


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Results and statistics of the National Labor gate (Taqat) during The first quarter of 2020

35,707

65,000

6,996

21,656

65,232

Beneficiaries

Vacancies

Facility

Advertised job

Registered individual

The number of those employed through the portal 35.707

beneficiaries

The number of job vacancies in the portal 65.000 vacancy

The number of establishments registered in portal 6.996

establishes

The number of job ads in the portal 21.656 job ads

The number of Individuals registered in the portal 65.232 person


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2- Job placement centers

These centers aim at promoting productive and continued employment by developing inclusive training and employment strategies for males, females, and people with disabilities. They enable employers to respond to labor market changes and implement policies that leave a positive impact on economic growth and investment. The total number of Taqat employment centers during The first quarter 2020 has reached (47) centers, of which:

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ales

Fem

ales

Onlin

e ce

nter

s


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The number of people who have been employed in the private sector throughQualification and employment centers

The number of those who were served in the Qualification and employment centers

TotalBeneficiaries

RegionFemaleMale

3,4461,8921,554Riyadh

3,4181,9201,498MakkahAl Mukarramah

429157272Madinah

2,7551,5201,235Eastern Region

172-172Al Qassim

85-85Hail

106-106Tabuk

155-155Al Jouf

251-251Northern borders

623335288Asseer

165-165Jazan

113-113Najran

140-140Al Baha

TotalBeneficiaries

RegionFemaleMale

9,2894,8654,424Riyadh


2,0881,100988Madinah


660-660Al Qassim

650-650Hail

559-559Tabuk

475-475Al Jouf

757-757Northern border

1,700874826Asseer

669-669Jazan

322-322Najran

390-390Al Baha

11,858

37,416

6,034

19,11 ١٩,١١٠

5,824

18,306


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3- Tele-job placement centers

These Tele-job placement centers aim to provide upskilling services, employment support, guidance, and training of job seekers according to the most recent standards followed. These centers also provide post-employment services that assist job seekers in job stability and development. The number of Tele-job placement centers during The first quarter 2020 reached (7) centers distributed all over the Kingdom.

The number of people who have been employed in the private sector through remoteQualification and employment centers

The numbers of those who were served in the remote Qualification and employmentcenters

TotalBeneficiaries

RegionFemaleMale

2727-Riyadh

109109-Al Qassim

22-Hail

2929-Al Jouf

3636-Northern border

167167-Jazan

55-Najran

TotalBeneficiaries

RegionFemaleMale

116116-Riyadh

226226-Al Qassim

5050-Hail

2929-Northern border

519519-Jazan

3737-Najran

375

977

345

977


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4- University employment offices

The offices aim to establish a strategic partnership between the Fund and the universities to achieve the common goals between them, which are the employment of university graduates and students expected to graduate from both genders, and job seekers, in order to raise the level of participation and the stability of the national forces in the labor market. The total beneficiaries of the program during The first quarter 2020 reached (171) male beneficiaries in the Riyadh region.

5- Fixed HRDF Branches

A branches network operated by HRDF in the various regions of the Kingdom amounting to (22) during the second quarter of the year 2020, and it provides various training and employment support services to clients, such as attracting enterprises owners and analyze their needs. Catering it by providing professional workshops and meetings. Preparing job seekers who are compatible with the requirements after providing career guidance services and human resource consultations. The number of those employed through fixed branches in The first quarter 2020 reached (17,048) beneficiaries

Distribution of the numbers of beneficiaries from the fixed branches by genderand region

TotalBeneficiaries

RegionFemaleMale

1,7975791,218Riyadh


1,6745881,086Madinah

3,1377312,406Eastern Region

412122290Al Qassim

339108231Hail

376216160Tabuk

451205246Al Jouf

20865143Northern border

30885223Asseer

1,305327978Jazan

1,083309774Najran

29373220Al Baha17,048

11,6215,427


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6- Mobile HRDF brunches

A group of mobile branches (buses) aiming to reach customers gathering places to provide services for them, including:

Introduce clients to HRDF’s programs and services.

• Responding to clients’ inquiries about the training and employment services support provided by the HRDF.

• Solve the difficulties that prevent them from benefiting from the HRDF services.• Offer available job opportunities for job seekers.• Covering governorates and villages in which there are no fixed branches• Serving the owners of existing projects through field visits.

The number of those employed through mobile branches in The first quarter 2020 reached (6,590) beneficiaries.

Distribution of Beneficiaries numbers from mobile branches by gender and region

Total

Beneficiaries

Region

FemaleMale

2,1007421,358MakkahAl Mukarramah

908606302Madinah


17612254Al Qassim

669265404Tabuk

23413995Jazan 6,590

3,6032,987


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Second/ Employment support programsThese programs and services are aimed at increasing the employment opportunities of individuals to match the needs of the labor market, increasing Saudization, and supporting their continuation on the job.

1- Upskilling program The program aims to support the employment of male and female jobseekers in the private sector and raise their skills while they are at work.The program aims to support the employment of researchers and job seekers in the private sector and raise their skills and they are at the top of the work. The program focuses on the employment of researchers and job seekers registered on the National Action Portal and employment in various professions in the private sector, and employment in the cities and villages, and the employment of females and persons with disabilities, The support in this program is through incentivizing private sector enterprises to hire and train on the job, with the contribution of the fund.

The fund bears a percentage of the employee’s monthly wage and training services in accordance with the mechanism to support training. Where the Fund provides in the employment support program to raise skills in support of employment begins with a subsidy of 30% of the salary for the first year, 20% for the second year and 10% for the third year. The minimum wage for the subsidy is SAR 4,000 and the maximum wage is SAR 15,000. So that the establishment bears the remaining percentage of the salary. The total beneficiaries of the program are (4,621) beneficiaries in The first quarter 2020.

Distribution of program beneficiaries' numbers by gender and region

TotalBeneficiaries

RegionFemaleMale

1,374920454Riyadh

976650326MakkahAl Mukarramah

311166145Madinah

857537320 Region Eastern

783543Al Qassim

1056540Hail

16011149Tabuk

534112Al Jouf

29218Northern borders

18812167Asseer

1517576Jazan

24118232Najran

523319Al Baha

734033other 4,621

1,6242,997


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2- The National Job-Seeker Support Program (Hafiz)

This program supports job seekers to find appropriate and sustainable jobs and provide them with the necessary skills and resources to join the labor market. It consists of the Hafiz Searching for Employment Program and the Hafiz Difficulty Finding Employment Program. Each program targets a certain segment of job seekers according to certain eligibility requirements for receiving benefits. The National Job-Seeker Support Program (Hafiz) consists of:

First/Hafiz program to search for work

The Hafiz searching for employment program provides monthly financial assistance of up to SAR 2,000 for 12month period, targeting young job seekers between 20-35 years who fulfill the subsidy eligibility requirements.

Distribution of numbers of beneficiaries of the incentive program to search for work bygender and region

توزيع أعداد المستفيدين من برنامج حافز البحث عن عمل حسب الجنس والمنطقة

TotalBeneficiaries

RegionFemaleMale

44,72336,8537,870Riyadh


18,76812,7526,016Madinah

27,78623,4684,318 Region Eastern

12,6589,7632,895Al Qassim

6,6844,8141,870Hail

9,5066,6462,860Tabuk

5,6683,7921,876Al Jouf

3,6492,6011,048Northern borders

21,34615,0886,258Asseer

15,4469,7615,685Jazan

4,0333,152881Najran

3,2712,484787Al Baha 215,4302١5.43٠

53,285162,145


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Second/Hafiz Difficulty Finding Employment Program

The Hafiz difficulty finding employment program provides financial assistance reaching up to SAR 1,500 for the first fourth months, SAR 1,250 for the next fourth months, and SAR 1,000 for the last fourth months. It targets job-seekers who are over 35 years or those who completed the Hafiz Searching for employment program without being able to find an appropriate job up to the age of 60 years.

Distribution of the numbers of beneficiaries of the Haafiz Difficulty FindingEmployment Program by gender and region

Hafez program by gender and region

TotalBeneficiaries

RegionFemaleMale

40,45137,8522,599Riyadh38,32333,8674,456MakkahAl Mukarramah15,26412,5382,726Madinah27,04725,0312,016Region Eastern 9,5568,583973Al Qassim4,8894,156733Hail7,7326,4861,246Tabuk4,1033,201902Al Jouf2,6902,263427Northern borders

16,83914,2502,589Asseer10,8378,4152,422Jazan3,8803,575305Najran2,8692,595274Al Baha

TotalBeneficiaries

RegionFemaleMale

4,3223,1531,169Riyadh3,2361,7471,489MakkahAl Mukarramah1,016483533Madinah2,4301,507923Region Eastern 605332273Al Qassim282134148Hail392208184Tabuk21084126Al Jouf1536192Northern borders836377459Asseer697323374Jazan18266116Najran1335875Al Baha

184,480

14,494

21,668

5,961

162,412

8,533


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3- Freelance subsidy program

The freelance subsidy program provided by the Human Resources Development Fund aims to provide social protection to the self-employed and to promote self-employment as a non-traditional method in support of Saudization. The total beneficiaries of the program reached (2) beneficiaries (1) male and (1) female in 2020 The first quarter. Note that the program was suspended on May 2018, and all current beneficiaries have completed the regular period of support in the program, and accordingly the support in this version of the program has been terminated.

4- Direct employment support program

This program aims at recruiting job seekers in private sector establishments who wish to employ male and female job seekers by providing a salary up to 50% and not exceeding SAR 2,000 per month for the period of support (24 months). Receiving requests in the program was stopped as of September 2017. The number of beneficiaries of the program is (6,402) beneficiaries in 2020 The first quarter

Report of those who continue to support during the first quarter of 2020

TotalBeneficiaries

RegionFemaleMale

2,7882012,587Riyadh

3,0659732,092MakkahAl

Mukarramah

21-21Madinah

3433340Region Eastern

16546119Al Qassim

22-Al Jouf

22-Asseer

16115Al Baha 6,402

5,1641,238


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5- Additional support for wages

This program aims to stimulate enterprises to enable Saudi job seekers to join the opportunities available in the private sector. The program offers financial support for the recruitment of Saudi nationals in facilities classified in the platinum and green ranges of the Nitaqat program. A business entity can enroll a maximum of 20% (in the platinum range) and 15% (in the green range) of its Saudi employees in the additional support program provided that the beneficiaries are qualified according to the eligibility requirements of a candidate. The program stopped taking support applications in October 2017. The total ben eficiaries of the program are (595) beneficiaries in 2020 The first quarter


TotalBeneficiaries

RegionFemaleMale

23134197Riyadh


27522Medina

1262799Eastern Region

17215Al Qassim

11-11Hail

2-2Tabuk

1-1Northern border

1019Asseer

211Jazan

1-1Najran

1-1Al Baha

19712Others 595

495100


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6- Employment of people with disabilities program (Tawafuq)

This program supports and enables job seekers with disabilities to be employed in the private sector. The core principles of the program are right to equal opportunity, inclusion, skills, disability confidence, and services. These principles are implemented by adopting standards to achieve inclusiveness (compatible with consensus), developing policies and procedures, developing practical tools for implementation on the ground, and training those in charge to work on them, monitoring and they are documenting private information. The total beneficiaries of the program are (465) beneficiaries in 2020 The first quarter

Distribution of numbers of program beneficiaries by gender and region

TotalBeneficiaries

RegionFemaleMale

1023270Riyadh


21219Medina


523Al Qassim

1138Hail

1129Tabuk

16133Al Jouf

1248Northern border

261016Asseer

431924Jazan

1165Najran

2-2Al Baha 465

280185


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7-Subsidizing the wage of dialysis days

The program aims to stimulate private sector enterprises to employ patients with renal failure and continue their work to achieve job stability. The HRDF compensates private sector establishments for the days of leave taken by employees to perform dialysis for blood purification. The total beneficiaries of the program are (4) beneficiaries in 2020 The first quarter.

Distribution of numbers of program beneficiaries by gender and region

TotalBeneficiaries

RegionFemaleMale

1-1MakkahAl Mukarramah

2-2Eastern Region

1-1Asseer 4

4


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8- Teacher subsidy program in private schools

This program is aimed at improving the working conditions and to increase the functional ability of teachers in private and foreign schools. HRDF supports this program through financial means by fulfilling the minimum wage requirement of SAR 5,000 and a transportation allowance of SAR 600. And in the implementation of Royal Decree No. (47632) and the date 4/10/1437 AH, which state that the regular period of the approved support program was limited to five years. The program stopped taking support applications in September 2017, but there are still beneficiaries during this quarter. The total beneficiaries of the program are (10,269) beneficiaries in 2020 The first quarter .


TotalBeneficiaries

RegionFemaleMale

4,1423,394748Riyadh


595468127Medina

1,123879244Eastern Region

29623264Al Qassim

1168135Hail

327207120Tabuk

18310479Al Jouf


33324588Asseer

24018258Jazan

926329Najran

15105Al Baha

35827880Other 10,269

١٠,2٦٩

2,3347,935


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9- Women’s work support programs (feminization of shops and feminization of factories program)

The objective of this program is to increase the opportunities for women to work in private sector establishments in line with their qualifications as per the needs of the labor market and according to the women employment regulation decisions issued by the Ministry of Labor and Social Development through a unified recruitment and training support mechanism for up to three years in accordance with the specified controls. It includes the following programs: (stores that sell women’s supplies, women work in factories) where the employee works for benefit of a specific establishment in a full-time method, the employee is considered one of the employees of benefiting establishment. The program targets all female job seekers who wish to work in private sector establishments. The total beneficiaries of the program reached (110) beneficiaries in 2020 The first quarter, (83) beneficiaries of feminization of shops and (27) beneficiaries of feminization of factories. The program stopped taking support applications in October 2017.


Total

Beneficiaries

Region

Factories Feminization

41338Riyadh


1-1Eastern Region

422Al Qassim

1616-Tabuk

2-2Najran110

8327


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10- Small enterprises owners support program

This program is aimed at supporting and encouraging Saudi nationals who operate small businesses. Through the program, financial support is provided for the management of these small businesses. The program stopped taking support on July 2018. The total beneficiaries of the program reached (222) beneficiaries in 2020 The first quarter.

Ongoing support Report during the first quarter of 2020

TotalBeneficiaries

RegionFemaleMale

391623Riyadh


22814Medina

422Eastern Region

16115Al Qassim

331221Hail

642Tabuk

361026Al Jouf

1037Northern border

624Jazan

211Najran

1147Al Baha

11-Other 222

13488


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11- Children hospitality (Qurrah)

Improving the children’s hospitality system to meet the need for high-quality centers at a reasonable cost, to improve the working environment of the child’s hospitality centers, and improve job opportunities for female employees and job seekers in the Saudi’s labor market as a result for that. This program supports increasing the percentage of Saudi women working in the private sector and encouraging their job stability by supporting them with a part of the cost of the fees for children hospitality centers for working women. The total beneficiaries of the program reached (3,026) beneficiaries in 2020 The first quarter in response to the benefit of this program by the largest possible segment of Saudi women working in the private sector. The amendment to the support mechanism so that support lasts for four years until the child reaches the age of (6) years are as

TotalRegion

1,214Riyadh


133Medina

776Eastern Region

65Al Qassim

33Hail

12Tabuk

1Al Jouf

3Asseer

2Jazan

20Najran

28Al Baha 3,026

SR

SR SR

800 600

500 400

In the first year the amount of the subsidy

In the second year the amount of the subsidy

In the third year the amount of the subsidy

In the fourth year the amount of the subsidy

SR

Ongoing support Report during The first quarter of 2020


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12- Worker women transfer program (Wusool)

This program aims to empower Saudi female workers and sustain their jobs by providing them with transport to and from their workplace. These transportation means are affordable, highly safe, available in most cities and districts, and of high quality and reliability. Wusool supports the increased participation of women working in the private sector through improving and developing female transportation and contributing 80% of their transportation costs. To meet the benefits of this program for the largest possible segment of Saudi women working in the private sector, the support mechanism has been modified as follows:

RSmonthly

8080012 Static coverage A maximumper month

Duration ofsupport

٪

TotalRegion

2,409Riyadh

1,594MakkahAl Mukarramah

322Medina

861Eastern Region

127Al Qassim

50Hail

110Tabuk

2Al Jouf

3Northern border

149Asseer

81Jazan

-Najran

7Al Baha

177Other 5,892

Distribution of the number of beneficiaries of the program by region


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Training support program


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Training support programs

The Human Resources Development Fund realizes that the training and development of the Saudi national workforce represents a major focus in efforts to prompt the employment process. Accordingly, the HRDF offers many training programs to qualify and develop the national workforce to enhance their employment opportunities and support its stability in the private sector.

The following is a review of the programs and statistics of training support programs, which are as follows:

1- Training program in institutes of strategic partnerships

The program aims to train and employ job-seekers in specializations that are rare and available at private sector institutions, in one of the training agencies licensed by the Strategic Partnerships Department at the General Organization for Technical and Vocational Training as non-profit training bodies. Through training support mechanisms related to employment in some specializations required in the labor market, to cover the high demand for employment in the target sectors such as oil, construction, drilling, electricity services, industry, dairy and food, electronics, and others. The total beneficiaries of the program are (4,092) beneficiaries in 2020 The first quarter distributed across the kingdom.

Distribution of the number of beneficiaries of the program by region and gender

TotalBeneficiaries

RegionFemaleMale

380-380Riyadh

596-596MakkahAl Mukarramah

2,772-2,772Eastern Region

146-146Al Qassim

79-79Northern border

67-67Jazan

52-52Al Baha 4,092

4,092


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2- On-the-job training program (Tamheer)

Tamheer is directing to the female and male Saudi graduates from local and foreign universities, which aims to train them in governmental and best private sector companies, to enable them to acquire the necessary experience and skills to prepare them and prepare them to participate in the labor market. The total beneficiaries of the program are (3,214) beneficiaries in 2020 The first quarter distributed across the kingdom

Distribution of the number of beneficiaries of the program by region and gender

TotalBeneficiaries

RegionFemaleMale

1,022295727Riyadh


16749118Medina


2319222Al Qassim

60555Hail

1021488Tabuk

471433Al Jouf


1374394Asseer

65829629Jazan

11616100Najran

16016Al Baha 3,380

2,665715


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3- National e-learning platform (Doroob)

Doroob is a national platform for electronic training, and one of the initiatives of the Human Resources Development Fund “Hadaf”, that seeks to develop the capabilities and skills of national forces (job seekers - those who are on the job - students), providing them with the job skills that support them getting the right job and settling in it according to the requirements of the Saudi labor market. .

The number of enrollments in the program reached during the first quarter of 2020

(156,904) trainees-A number of those who completed the training courses formed part of the program

(584,441) trainees

The number of registered people on the Doroob platform during the first quarter of 2020

TotalBeneficiaries

RegionFemaleMale

31,67118,28713,384Riyadh


7,1043,5073,597Medina


4,0542,3741,680Al Qassim

1,863999864Hail

3,5292,2591,270Tabuk

1,207586621Al Jouf


5,3642,8782,486Asseer

3,6381,7871,851Jazan

1,349683666Najran

1,244636608Al Baha

55,83238,50617,326Other 156,904

62,40094,504


47

Number of completers of Doroob courses during the first quarter of 2020

Total

Beneficiaries

Region

FemaleMale

72,85157,94514,906Riyadh


20,23713,9676,270Medina


13,65010,9122,738Al Qassim

6,0144,4181,596Hail

10,2397,8122,427Tabuk

4,3163,0291,287Al Jouf

3,2312,301930Northern border

18,88314,0164,867Asseer

13,1948,5614,633Jazan

4,0773,155922Najran

4,1743,215959Al Baha

316,357250,31666,041Other 584,441

129,962454,479


48

4. Professional Certificate program.

“Professional career Certificates Support” program aims to encourage and stimulate the national workforce in the governmental and private sectors, in addition to job seekers to obtain professional certificates accredited in the fields required in the labor market, by being financially compensated for the costs of obtaining a professional certificate after verifying the authenticity of the certificate. The total beneficiaries of the program are (236) beneficiaries in 2020 The first quarter distributed across the kingdom.

Distribute numbers of Beneficiaries from the program by gender and region

Total

Beneficiaries

Region

FemaleMale

13628108Riyadh


1165Medina

28523Eastern Region

927Al Qassim

2-2Tabuk

211Northern border

7-7Asseer

1-1Jazan

1-1Al Baha 236

18155


49

5- Program for operating and providing training services in the (Faculties of Excellence)

The project aims to increase the capacity and quality of vocational and technical education and training in KSA to meet the requirements of the local market in cooperation with the best international applied training organizations and by relying on its international staff. The (Faculties of Excellence) offer certificates and diplomas in specialized fields of application to high school graduates. The total beneficiaries of the program are (24,099) beneficiaries in 2020 The first quarter distributed across


Total

Beneficiaries

Region

FemaleMale

10,5421,7248,818Riyadh


2,3472,347-Madinah

6,3335,594739Eastern Region

680680-Al Qassim

207207-Tabuk

223223-Al Jouf

153153-Asseer24،099

10،38413،715


50

6- Training to employment subsidy program outside the establishment

This program aims to stimulate private sector enterprises to hire unqualified job applicants and train them through a training program delivered by licensed training entities outside the enterprise for period of (24) months. By the end of 2016, receiving the new support requests was stopped. The total beneficiaries of the program are: (617) beneficiaries in 2020 The first quarter distributed across the kingdom.

7- Job seekers training program (Maher)

It is a job seeker training program aimed at training and qualification in many professions required by the labor market and increasing the supply of qualified specialists. The program was stopped in 2012, and there remain several trainees continuing their studies and their training period did not end during 2020 The first quarter their number are (103) beneficiaries.


TotalBeneficiaries

RegionFemaleMale

591438153Riyadh

26-26Eastern Region 617

103

179

47

438

56


TotalBeneficiaries

RegionFemaleMale

624319Riyadh


31625Al Qassim

4. Professional Certificate program.

The program "Professional Certificate Support" aims to encourage and motivate the national workforce in the government and private sectors, in addition to job seekers to obtain professional certificates in the required fields of the labor market. It financially compensates obtaining a professional certificate costs after verifying the validity of the certificate. The number of beneficiaries of the program was (236 ) beneficiaries in the kingdom)


51

8- Refresher program for health diploma holders – MOH

Support execution upskilling program diploma Emergency Medicine for (400) technician emergency medicine through a four-month theoretical training program within the Prince Sultan Centre for Health Studies. And four-month hands-on training is carried out in collaboration with the Saudi Red Crescent Authority, then recruiting those who have passed the training period in one of the centers affiliated to the Red Crescent organization for a position as an (emergency medical service technician), The program targets graduate job seekers of governmental and private health diplomas for the required specialties in the Saudi Red Crescent Authority. The total beneficiaries of the program reached (124) beneficiaries in 2020 The first quarter in the Riyadh region.

9- Sales outlet localization program in 12 commercial activities

The project aims to raise the skills of job seekers in specific retail activities and promote Saudization. To enable the participation of the Chambers of Commerce and accredited training bodies, and also to achieve the objectives of quality and efficient employees. The total beneficiaries of the program reached (78) beneficiaries in 2020 The first quarter distributed across the kingdom.


Total

Beneficiaries

Region

FemaleMale

693732Madinah

936Al Jouf

78

3840


52

10- Subol Career education and development program

Subol is an interactive, online, educational platform for vocational guidance for students, teachers, partners, job seekers, employers, and employees. It is a hub for career guidance, professional, and educational material offering in-depth information through interactive and visual content. Its goal is to effectively assist its audience. Subol program has also developed a set of tools to determine the occupational aptitudes and match them to the career goals. (47,315) online visitors in 2020 The first quarter.

11- Occupational Orientation Scale

Identify professional orientation and personality traits scale helps you understand and know your ability and professional tastes through several questions takes a period between 30 to 45 minutes. The total beneficiaries of the program reached (656,529) beneficiaries in 2020 The first quarter.

12- HRDF Leadership Academy

The Human Resources Development Fund (HRDF) aims to develop future leaders in the private sector in the Kingdom aligned with the objectives of Saudi Vision 2030. The Academy aims to provide participants with information, techniques, and competencies necessary for the 21st century and to achieve the optimal human capital investment for national institutions.

The Academy relies on the transfer of global expertise and activates the principles of effective leadership through multiple means. Global best practices are taught through guidance programs and virtual learning spaces with internationally renowned experts. The total beneficiaries of the program reached (262) beneficiaries in 2020 The first quarter distributed across the kingdom.

Objectives of the Leadership Program:• Assisting private sector enterprises in building leadership competencies and selecting the most

suitable candidates for leadership positions

• Providing trainees team leadership and business leadership competencies

• Utilizing global models in leadership development

• Providing trainees with research and self-learning skills

• Supporting private sector enterprises towards sustainability through the development of leadership skills for their future leaders


53

General conditions of the Program:

Must be a Saudi national

Employed at a private sector establishment

Hold a bachelor's degree (minimum qualification)

At least 5 years of work experience

Experience in supervision or management (not less than two years)

Proficiency in English

Goal academic performance results for leadership during the first quarter of 2020

Total

Beneficiaries

Region

FemaleMale

1212794Riyadh


303Medinah

40733Eastern Region

1-1Jazan

211Al Baha262

19666


54


55

Customer service


56

Customer service excellence

HRDF attaches great importance to customer satisfaction as it is committed to measuring their satisfaction with the services and programs provided through standards designed to measure the impact on their customers as well as responding to inquiries and complaints.

Measuring customer satisfaction

Customer satisfaction is measured by conducting and analyzing monthly and quarterly questionnaires and surveys. Suggestions and complaints of HRDF’s customers are effectively managed and taking action Plans and corrective actions to improve the level of service and to raise the level of public opinion.

63%

73%

80%

66%

84%

65%

74%

67%

70%

Job seekers

Wusool

Doroob

Employers

Qurrah

Hafiz

Those who have been employed

Tamheer

Professional Certifications

Measuring the extent of satisfaction according to the classification of customers

Measuring the satisfaction of the HRDF programs


57

HRDF call center HRDF call center (920020301) is one of HRDF’s diverse channels utilized to engage with customers. The call center is committed to provide customers with accurate and relevant information and provide assistance to customer queries regarding HRDF’s programs, services, or any other relevant information. The call center is also dedicated to receive complaints and direct them to the relevant department/party to speedily resolve them

Human Resources Development Fund call center

The percentage of work request

solution from the first contact

The number of electronic conversations

Number of phone calls answered on it

77.3%180,931194,743

HRDF website The HRDF website www. hrdf. sa is one of the principals means of engaging with the HRDF customers. The website contains details on HRDF as an organization and the HRDF portfolio and offering of programs and services. It also includes the latest updates on events and activities conducted by HRDF. The website also gives a brief account of the “Hadaf” and the most prominent services provided, active, and effective and communication forces with its clients.

HRDF location Average

processing time

for customer

orders

Percentage of

resolving clients›

requests

Customer

Satisfaction IndexViewsvisitors

3,078,616930,727 11 days82%68%

79%

62%

83%

61%

91%

Branches

Taqat Centers

Call center

The National LaborGate

Social media channels

Measuring the satisfaction of the HRDF channels


58


59

Agreements and memoranda of understanding


60

1- An agreement with the Real Estate Authority to train and employ 11,000 job seekers within the real estate sector professions nationalization program

The HRDF signed a cooperation agreement with the General Real Estate Authority on Monday, March 09, 2020, to train and employ more than 11 thousand job seekers for the work of wishing to work in the real estate sector in the nationalization careers program, in an effort to support the rehabilitation and employment of national manpower efforts in the private sector and raise the skills of researchers for work. The agreement states for the authority, through the Saudi Real Estate Institute, to prepare the training packages and implement training for the following programs: Owner union manager, facilities manager, real estate brokerage, and marketing specialist. To join the program, the following eligibility requirements apply to the trainee. To be a Saudi national, holds a national identity valid, and not less than 18 years of age and not more than 60 years, and the applicant should not be a student or an employee in the public sector or private or has a commercial record, and should not have already benefited from the training programs specified in this agreement. In accordance with the agreement, the authority will coordinate with private sector establishments operating in commercial activities targeted for nationalization, in order to mount suitable job opportunities for the beneficiaries, employing training outcomes in proposed job opportunities and monitoring the beneficiary’s stability on the job.While the HRDF is obligated to pay training costs according to its approved justifications for disbursement. And participation in controlling the quality of the training program, through field visits to follow up the implementation of the training process, and providing observations, if any, on the outputs resulting from the implementation of the agreement.

Agreements and memoranda of understanding with the relevant authorities in the HRDF


61

2- A cooperation agreement with the (Cyber Security Authority) to support the training and qualification of job seekers in 5 (cyber) fieldsThe HRDF entered into a cooperation agreement with the National Cybersecurity Authority to support, qualify, train and develop national staff in the field of cybersecurity, to enhance their employment opportunities for private sector jobs. The agreement aims to qualify and train male and female job seekers by providing a theoretical and practical training program in the following areas of cybersecurity:The HRDF entered into a cooperation agreement with the National Cybersecurity Authority to

support, qualify, train and develop national staff in the field of cybersecurity, to enhance their employment opportunities for private sector jobs. The agreement aims to qualify and train male and female job seekers by providing a theoretical and practical training program in the following areas of cybersecurity: Governance, Risk and Compliance, Penetration testing and vulnerability assessment, Criminal investigation and incident response, cybersecurity operations and infrastructure security. The support agreement also stipulated a commitment to follow up the implementation of the training program to ensure its quality, achieve its objectives, and facilitate procedures for the implementation of the follow-up training process and field visits to training units. Provided that the National Cybersecurity Authority provides the HRDF with a list of training candidates before the start of the training program and provides the HRDF with periodic reports on the course of the theoretical and practical training program.

3- Launching the (Maharat Al-mostaqbal) initiative in a strategic partnership between the HRDF and the Ministry of Communications and Information Technology (MCIT)In a strategic partnership between the HRDF and the Ministry of Communications and Information Technology to support the pathways of nationalization and empowerment in the telecommunications and information technology sector, which is one of the important and promising vital sectors. It was launched on Thursday,


62

The HRDF signed a cooperation agreement with the University of Prince Sattam bin Abdel Aziz, this is to support employment of university graduates and who are expected to graduate. Which aims to increase their competitiveness in the labor market and raise employment rate. And it comes within the framework of the HRDF efforts to support the training and employment of the national workforce in private sector enterprises, through its many programs, as well as finding appropriate support mechanisms to reach the achievement of its goals, as the HRDF and the University signed a similar agreement in December. According to the agreement, the fund will provide support and training for the employment office at the university and its

February 27, 2020 of the initiative (Maharat Al-mostaqbal). Which aims to support the employment of 20 thousand national staff in the fields of communications and information technology. The HRDF

by focusing on supporting career localization through rehabilitation and training for young people of both sexes. Providing them with knowledge and skills to match the needs of labor market in communications and information technology jobs in the private sector establishments through the support program to increase employment skills dedicated to the functions of the communications and information technology sector, Also it referred to as the program contributes to support facilities by attracting national cadres and rehabilitation.Includes support for employment in many areas are: Artificial intelligence, Internet of things, Robots, Information security, Web and application development, E-commerce, Design and development Games, Data science, Systems analysis and design, Management of communications and technology projects, Business analysis, Software, Operating and maintaining communications and information technology, Contact centers, Network engineering.

4-Cooperation agreement with Prince Sattam bin Abdulaziz University to support graduates employment


63

The HRDF signed into a cooperation agreement with the Bab Rizq Jameel Company on March 09, 2020. To implement training and employment programs that aim to qualify a number of male and female job seekers, and to enroll them in employment opportunities in the private sector; the agreement contributes to the national program to combat commercial concealment. It also aims to qualify and empower the national workforce and raise the level of their participation and competitiveness in the labor market, through specialized training, qualification and employment support programs, and employing their outputs from national cadres in the private sector, and follow-up of its sustainability and continuity at work, achieving the objectives of the National Transformation Program and the Kingdom’s 2030 vision in this path.

The HRDF signed into an agreement with the Saudi Contractors Authority on February 25, 2020, to implement training and employment programs targeting 500 jobseekers, to join the contracting sector, as part of the nationalization program aimed at raising the rates of localization and supporting national forces participation in the labor market. This is on the (Future Projects Forum) 2020 agenda activities, held in the city of Riyadh. Whereas, the agreement aims to raise the rate of nationalization and stimulate

5-cooperation agreement with "Bab Rizq Jameel" to train and employ job seekers

6-Cooperation agreement with the Contractors Authority to implement training and employment programs for 500 jobseekers.

enrolled, to benefit from the Fund’s programs that it provides training and employment support of the national workforce, among them: (Subol) Career education and development program, National e-learning platform (Doroob), On-the-job training program (Tamheer), National Labor Gateway (Taqat) and Professional career certificates support program. So as to contribute to improving performance of employment for graduates and prepare them for labor market needs. Providing them with qualitative training and providing them with the opportunity to present innovative projects and ideas to help graduates in specializations that face challenges in the labor market in order to enable them to find work in the private sector.


64

8- Memorandum of cooperation with "Abyat Academy" to train and qualify national cadres through the "Doroob" platform

The HRDF signed a memorandum of cooperation with the Saudi Abyat Company Academy for Building Materials to train and qualify national cadres in the construction sector and prepare them for the labor market by conducting online training courses in the same sector on the platform of “Doroob” as a national e-training platform. The memorandum aims to support the training and qualification of the national workforce in building and construction sector and to provide them with the skills and vocational capabilities required through the electronic training program “Doroob”. Based to this

the contracting sector to grow, steaming from the complementarity and collaboration of efforts, to move towards achieving the objectives of the National Transformation Program and the Kingdom’s Vision 2030.

The HRDF signed into an agreement with the Women’s Higher Institute for Tourism and Hospitality, to implement training programs and employ 600 researchers and job seekers, This is to raise the skills of job seekers and employ them in the tourism and hospitality sectors, which aim to provide a theoretical and another practical training program for a period of 4 months, to develop the skills and cognitive and professional capabilities of job seekers, and employing them in private sector. According to the agreement, the Tourism and Hospitality Institute is committed to follow up the implementation of the training program to ensure its quality and the achievement of its objectives, and to facilitate procedures for the implementation of the follow-up training process and field visits to the training units. And coordination with the private sector establishments operating in the tourism and hospitality sector to count suitable job opportunities for the beneficiaries. And employment training outputs in career opportunities and monitoring the continuity of the beneficiary on top of work, in addition to the employment agencies offering their job opportunities through the National Labor Portal (Taqat).

7-Agreement with the Institute of Tourism and Hospitality to implement training and employment programs for 600 male and female job seekers


65

The HRDF signed into a cooperation agreement with the Imam Muhammad ibn Saud Islamic University on January 1, 2020 to employment support of university graduates and students expected to graduate from both genders with aim of increasing their competitiveness in the labor market and raising employment rate, as part of the Fund’s initiative in the program to support employment offices for graduates in universities. The agreement comes within the framework of the joint efforts between the two parties to support the training and employment of the national workforce in the private sector enterprises through the numerous programs and appropriate support mechanisms provided by the Fund. The agreement also establishes a strategic partnership between the HRDF and the University to achieve their common goals of training, qualifying and employing university graduates and students expected to graduate from both genders and job seekers to increase their competitiveness in the labor market, increase the employment rate, develop the skills of national cadres and provide them with individual and basic skills and experience in line with the goals of national transformation and the vision of the Kingdom 2030.

9- Agreement with the Imam Muhammad ibn Saud Islamic University to develop the skills of graduates and increase their employment rates

memorandum, the fund allows publishing the online training courses provided by the Academy on the “Doroob” platform, It will also apply quality standards for accepting the online training courses approved by Doroob, in addition to working between the two parties on developing electronic training courses in line with the needs of the labor market and the standards of the “Doroob” platform.


66

Achievements of employment support channels during the first quarter of 2020

Remote employment

centers

Qualification and

employment centers

A number of those hired through the

national portalRegion

FemaleMaleFemaleMaleFemaleMale

27-1,8921,5545,6144,687Riyadh

--1,9201,498 4,3824,220 MakkahAl

Mukarramah

--157272 8961,229Madinah

--1,5201,235 3,362 3,137 EasternRegion

109--172315545 Al Qassim

2--85218370Hail

---106309332Tabuk

29--155178280Al Jouf

36--25182208 Northern

border

--335288506735Asseer

167--165442793Jazan

500113170348Najran

---14090239Al Baha

----5771,445Others

375-5,8246,034 17,139 18,568Total


67

Achievements of employment support channels during the first quarter of 2020

Those who were served from

the HRDF mobile branches

Those who were employed

through the HRDF fixed branches

Employment offices

In universities

FemaleMaleFemaleMaleFemaleMale

--5791,218-171

7421,3582,0193,646--

6063025881,086--

1,1131,3907312,406--

12254122290--

--108231--

265404216160--

--205246--

--65143--

--85223--

13995327978--

--309774--

-- 073220--

------

2,9873,6035,42711,621-171


68

The achievemente of training support during the first quarter of 2020

Job seekers support program - Hafiz Employment support program to upgrade

skillsRegion

FemaleMaleFemaleMaleFemaleMaleFemaleMale

3.1531.16937.8522.59936.8537870920454Riyadh

1.7471.48933.8674.45630.97110.921650326 MakkahAl

Mukarramah

48353312.53827.2612.7526.016166145Madinah

1.50792325.0312.01623.4684.318537320 EasternRegion

3322738.5839739.7632.8953543 Al

Qassim

1341484.1567334.8141.8706540Hail

2081846.4861.2466.6462.86011149Tabuk

841263.2019023.7921.8764112Al Jouf

61922.2634272.6011.048218 Northern

border

3774591.42502.58915.0886.25812167Asseer

3233748.4152.4229.7615.6857576Jazan

661163.5753053.15288118232Najran

58752.5952742.4847873319Al Baha

------4033Others

8.5335.961162.81221.668162.14553.2852.9971.624Total

Hafiz beneficiaries enrolledat the job market

Difficulty in finding anemployment

Searching foremployment


69

People with disabilities employment program

(Tawafuq) Additional wage support

program Direct employment

support programFreelance program

FemaleMaleFemaleMaleFemaleMaleFemaleMale

3270341972012,587--

3549231249732,092--

219522-21--

576427993340--

2321546119--

38------

29-2----

133--2---

48-1----

1016192---

192411----

65-1----

-2-1115--

--712--١١

1852801004951,2385,164١١

The achievemente of training support during the first quarter of 2020


70

The achievements of training support programs

Leadership AcademySubol Program Occupational

Orientation Scale Region

FemalesMalesFemalesMalesFemalesMales

2794--110,55828,908Riyadh

3164--103,16939,835 MakkahAl

Mukarramah

-3--36.82316.908Madinah

733--76.57620.522Eastern Region

----26.84283.98 Al Qassim

----13.3245.170Hail

----18.6397.088Tabuk

----9.0914.403Al Jouf

----7.6442.849Northern border

----39.86415.337Asseer

-1--27.38614.518Jazan

--009.7202.919Najran

11--7.6332.405Al Baha

26247,3١5656,529Total

Region

Riyadh

MakkahAlMukarramah

Madinah

EasternRegion

Al Qassim

Hail

Tabuk

Al Jouf

Northernborder

Asir

Jazan

Najran

Al Baha

Others

Total


71

Follow the achievemente of the employments support program during the first quarter of 2020

Wusool programQurrah program Small enterprisesowners support pr

ogram

Women’s work support programs

(feminization of shops and

feminization of factories program)

Support pay fordialysis days

Teacher supportprogram

and teachers inprivate schoolsRegion

FemalesMalesFemalesMalesFemalesMalesFemalesMalesFemalesMalesFemalesMales

2,409-١،٢١٤-1623383--3,394748Riyadh

1,594-739-2412406-11,757628 MakkahAlMukarramah

322-133-814----468127Madinah

861-776-221--2879244 EasternRegion

127-65-11522--23264 Al Qassim

50-33-1221----8135Hail

110-12-42-16--207120Tabuk

2-1-1026----10479Al Jouf

3---37----3529 Northernborder

149-3------124588Asseer

81-2-24----18258Jazan

--20-112---6329Najran

7-28-47----105Al Baha

177---1-----27880Others

5,892-1,378-881348327-47,9352,334Total


72

Achievements of employment support channels during the fourth day of 2020

National e-learning program (Doroob) Training program for graduates of health diplomas of the Saudi Red

Crescent Authority

Training program for Saudi university

graduates and on-the-job scholarships

(Tamheer)

SABIC National Project for the Saudization ofContractor Jobs

Training program in institutes of strategic

partnershipsRegion

FemaleMaleFemaleMaleFemaleMaleFemaleMaleFemaleMaleFemaleMale

18,28713,38457,94514,906-124295727---380Riyadh

14,32911,21044,68315,046--139355---596 MakkahAlMukarramah

3,5073,59713,9676,270--49118----Madinah

7,1756,40630,1497,340--76210---2,772 EasternRegion

2,3741,68010,9122,738--9222---146 Al

Qassim

9998644,4181,596--555----Hail

2,2591,2707,8122,427--1488----Tabuk

5866213,0291,287--1433----Al Jouf

4984312,301930--2618---79 Northernborder

2,8782,4861,40164,867--4394----Asseer

1,7871,8518,5614,633--29629---67Jazan

6836663,155922--10015----Najran

6366083,215959--16----52 Al

Baha

38,50617,32625,031666,041--------Others

94,50462,400454,479129,962--7152,665---4,092Total

Doroob beneficiaries who completed courses

Doroob registrars


73

Achievements of employment support channels during the fourth day of 2020

Training to employment subsidy program outside the establishment

Program to raise the skills of job seekers (localization of

slaes outlets in 12 activities)

Program for operating and providing training services in the (Faculties of Excellence)

Maher Job seekers training program

Professional Certifica tions program

FemaleMaleFemaleMaleFemaleMaleFemaleMaleFemaleMale

438153--1,7248.818431928108

----2,787827731326

--37322,347---65

-26--5,594739--523

- ---680-62527

----------

----207----2

--36223-----

--------11

----153----7

--------1

----------

--------1

----------

43817940381,3,71510,384564755181


74

Documents

REPORTS OF THE HRDF