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Payroll
Full & Final Settlement
Changes in HR Software
Salary Cheques, Payslips and Salary related Issues
Updation of Bank Accounts Nos of New Joiners
Loan related issues
Payroll
Salary Cheques, Payslips and Salary related Issues
Changes in HR Software
Attendance related issues
PF & ESIC
MIS
Employee Communications
New Joining Formalities
Recruitment
Training & Development
Contribution for HR magazine PULSE
Employee Engagement
New Joining Formalities
Appointment Letters
Generation of New Joining Email ID
Offer Letters
Attendance related issues
Training & Development
Employee Engagement
Updation of Birthday Calender
HRIS Updation
New Employee Creation in HR Software
Employee Movement
Confirmation Letters
Mediclaims
Experience Letters & Relieving Letters
Nomination of PF & ESIC Forms
PF withdrawl Forms
Bank Account Opening for HO
Exit Formalities
Level 1
Trishant Zaveri
Neha More
Final Level Overall HR Bhadresh Desai
Rakesh Mandadkar
Varsha Rohra
Reporting Structure for HR related queries
Escalations
LEVEL OF
ESCALATIONSERVICE OFFERED CONTACT NAME
Shilpa Kale
Nilam Deshmukh
Archana Bhattacharjee
Sarang Pradhan
Nilesh Kalekar
39268137
39268036
39268025
39268073
39268133
39268104
39268038
Reporting Structure for HR related queries
Escalations
EMAIL IDCONTACT NO
39268214
39268035
39268215
LEVEL OF
ESCALATIOANSERVICE OFFERED CONTACT NAME
Air Tel Mobile- new connection allotment & billing Lavesh pashte
Pantry & House keeping Related, Stationery , AMC
Contract & Servicing For Malad OfficeSushil Dhumal
Petty Cash / Pantry & House Keeping Related /
Events Organizing at- Malad office, Joining
Formalities, Bank Details, I Card and Stationary
Dinesh Kale
Banners
Brochures
Pamphlets
Stationery & Printed Stationery
Employee ID Cards & Travel Booking
Visting Cards, Travel Booking, Employee I Card Latika Gosavi / Tejal Tandel
Leave & License Agreements, Lease Agreements,
Disbursement of Rent & Deposits, Shops &
Establishment Regn.,
Lavesh pashte
Overall Administration
Layout, Furniture & Fixture, Hardware & Software
requirements, Repairs & Maintenance
Reporting Structure for Administration related queries
Escalations
Tejal Tandel
Final Level Bhadresh Desai
Level 1
LANDLINE NUMBER EMAIL ID
3926 8135 [email protected]
3926 9212 [email protected]
3926 9215 [email protected]
3926 [email protected]
3926 8135 [email protected]
Reporting Structure for Administration related queries
Escalations
3926 8134 [email protected]
3926 8038
LEVEL OF
ESCALATIOANSERVICE OFFERED CONTACT NAME LANDLINE NUMBER
Welcome Kit Mr Arpan Shah & Ms
Kavita Abitkar022-39269061
Demat & Remat
Mr Mahesh
Talwatkar (NSDL)
Ms Rekha Pachrane
(CDSL)
Mr Mahesh Talwatkar
022-39269013
Ms Rekha Pachrane
022-39269016
Delivery Instructions
Executions
Mr. Mahadev
Shabaskar & Mr.
Mahesh Talwatkar
022-39269012/13
Billing related queries Mr Mahesh Talwatkar 022-39269013
Welcome Kit Mr Rohit Patil 022-39269018
Demat & RematMr.Johny (NSDL)
Mr.Reji John (CDSL)
Mr Johny 022-39269014
Mr Reji John 022-
39269017
Delivery Instructions
Executions
Mr.Johny (NSDL)
Mr.Reji John (CDSL)
Mr Johny 022-39269014
Mr Reji John 022-
39269017
Billing related queriesMr Varghese (NSDL)
Mr Reji John (CDSL)
022-39269011
022-39269017
Level 3 Overall Mr Jignesh Shah 022-39269049/50
Reporting Structure for DP related queries
Escalations
Level 1
Level 2
EMAIL ID
Reporting Structure for DP related queries
Escalations
LEVEL OF
ESCALATIOANSERVICE OFFERED CONTACT NAME LANDLINE NUMBER
Mr Vijay Bahadur Sharma
Mr Mahesh Rahate
Mr Ramesh Sharma
Level 2 Mr Kishore Sakpal 022-39269027
Level 3 Mr Jignesh Shah 022-39269049/50
Level 1 Mrs Kashmira Bhavsar 022-39269039
Level 2 Mr Mukesh Bhutra 022-39269034
Level 3 Mr Jignesh Shah 022-39269049/50
Level 4 Mr Prem Choudhary 022-39269385
Level 1 Mr Mukesh Bhutra 022-39269034
Level 2 Mr Kishore Sakpal 022-39269027
Level 3 Mr Jignesh Shah 022-39269049/50
Level 4 Mr Prem Choudhary 022-39269385
Level 1
Mr Ganesh Yelamkar
Mr Ashish Talekar 022-39269030/60
Level 2 Mr Rohit Patil 022-39269018
Level 3 Mr Jignesh Shah 022-39269049/50
EQUITY KYCAll the queries related
KYC Online & Offline
Compliances & activation
COMMODITY KYCAll the queries related
KYC Online & Offline
Compliances & activation
KYC MODIFICATION
All the queries related to
KYC modification
Reporting Structure for KYC related queries
Escalations
Level 1Despatch of KYC forms
022-39267563 & 022-
39267561
EMAIL ID
EQUITY KYC
COMMODITY KYC
KYC MODIFICATION
Reporting Structure for KYC related queries
Escalations
LEVEL OF
ESCALATIOANSERVICE OFFERED CONTACT NAME LANDLINE NUMBER
Level 2
Over all Management Surveillance,
Antimoney laundering, Change in
compliance for all segments
Prem Choudhary 39269385
Final Level Overall Samir Kamdar 022-39269390/91
Reporting Structure for Surveillance Related queries
Escalations
Level 1Online Surveillance & Offline
Investigation
Prakash
Ananthanarayanan 39269351
Parikshit Ram 39269368
Preeti Wagh 39269367
EMAIL ID
Reporting Structure for Surveillance Related queries
Escalations
LEVEL OF
ESCALATIOANSERVICE OFFERED CONTACT NAME
Branch Salary & Rent Rupali Bane
Suresh Dubey
Uma Gollavathini
Documentation Related to New
Franchisee / Branch
Vinay Pandey
Shifting of Ids Vinay Pandey
To Check Expiry Of NCFM /
NISM Certification & Updation
of List
Rupali Bane
Hiren Jain
Beena Piyush Vishavadiya
Soyeb Ahmad
Niyamat Ulla
Rajesh Nande
Swapnil Tambe
Vinay Agarwal
Meena Mavani
Anita Shukla
Sneha Gawad
Shubhangi Suresh Patyane
Jasica Miranda
Equity & Commodity CTCL ID
related matters Communication
with Exchange. Allocation of
NEAT ID(BSE & NSE)
Ashish Sharma
Payout related Queries Vinay Agarwal
Kolkatta and Patna
Hyderabad, Chennai,
Bangalore
Brokerage Payout of Commodities
All of India
Level 2
Reporting Structure for Compliance related queries
Escalations
Level 1
Allocation of Additional CTCL
IDS(EQUITY & Commodity)
Brokerage Payout of Equity
Rajasthan, Gujarat
Bhopal and rest of MP, Delhi,
Ludhiana
Maharastra and Mumbai and
HO
Commodities related matters -
Releasing Sub BrokerageSwarupa Mahadik
Disbursement of Sub
Brokerage EquityAnita Shukla
Over all Management of CTCL
ID for all Segment, Circular &
Notices of Regulators, Contact
ID Look up & Exchange basis
Communication
Pravin Sinha
Level 4
Incharge of ID Generation, Sub
Brokerage Payout and
Communication with Exchange
Deepal Mehta
Final Level OVERALL IN CHARGE Samir Kamdar
Level 3
LANDLINE NUMBER EMAIL ID
39269338 [email protected],
39269332 [email protected]
39269337 [email protected]
39269333 [email protected]
39269338
39269380 [email protected]
39269327 [email protected]
39269347 [email protected]
39269349 [email protected]
39269348 [email protected]
39269346 [email protected]
39269345 [email protected]
39269341 [email protected]
39269325 [email protected]
39269342 [email protected]
39269344 / 43 [email protected]
39269340 [email protected]
39269330 [email protected]
39269345 [email protected]
Brokerage Payout of Commodities
Reporting Structure for Compliance related queries
Escalations
Brokerage Payout of Equity
39269326 [email protected]
39269325 [email protected]
39269335 [email protected]
39269379 [email protected]
39269390 / 9391 samir.kamdar@nirmalbang,com
LEVEL OF
ESCALATIOANSERVICE OFFERED CONTACT NAME
Level 1Contract & Bill Printing of all Segments & all
ExchangesTejas Sawant
Physical & ECN Contract & Bill Printing of all
Segments & all Exchanges
Bill files for printing bills at Branches. Pre-
printed stationery for all Segments & all
Exchanges to branches / NRI bills printing
Contract & Bill Printing of all Segments & all
Exchanges & NRI bills printing
Bill files for printing bills at Branches. Pre-
printed stationery for all Segments & all
Exchanges to branches / NRI bills printing
ECN of all Segments & all Exchanges
Level 4 Overall Gajanan Gaikwad
Final Level Overall Samir Kamdar
Level 1
Queries relating to Trade uploadation for
transactions done for: - Equity - BSE /
NSE /NSEFO - Commodity - MCX /
NCDEX - Currency - NSE /Mcx
Auction Billing Dividend /
Brokerage related /new branch / frenchisee open
in LD / brokerage Sharing / query related
connect / hawkeye revenue trackker
Nilesh Ingale, Mahendra
Parmar,Aniket Morajkar
Level 3
Queries relating to Trade uploadation for
transactions done for: - Equity - BSE /
NSE /NSEFO - Commodity - MCX /
NCDEX - Currency - NSE /Mcx
Auction Billing
Dividend / Brokerage related /new branch /
frenchisee open in LD / brokerage Sharing . query
related connect / hawkeye revenue trackker
Chetak.purohit / Sandesh
Sawant
Level 4 Overall Gajanan Gaikwad
Reporting Structure for Operations
Escalations
BILL PRINTING & ECN
Level 2 Sachin Dongare / Prasad Joshi
Level 3 Vasant Bamane Jignesh Desai /
TRADE UPLOAD & BILL GENERATION
Level 2Queries relating to Trade uploadation for
transactions done for: - Equity - BSE /
Nilesh Shah / Naresh Barot /
Manoj Shukla
Final Level Overall Samir Kamdar
Generation of Branch / Franchisee/ Remisers
code and allotting the same Prasad Joshi / Sachin Dongare
Brokerage modification/ New Brokerage slab
making as per client’s request & due approval
from Frenchise/ Branch Manager / Regional
Head / HOD Manoj Shukla
Client Code transfer from one Branch / Sub
broker to another Branch / Sub broker Chetak Purohit
Trade modification after post trading session and
reporting to the exchanges
Chetak Purohit / Sandesh
Sawant / Nilesh Shah / Manoj
Shukla
Creation of frenchise Base Brokerage Slab &
changes in brokerage sharing & Base Slab of sub-
brokers Chetak Purohit / Sandesh Sawant
Disbursement of Dividend on timely basis and
reconciling the same
Chetak Purohit / Naresh Barot /
Hiren Jani / Reema Patil
Processing and Dispatch of ECN ( Bills & Contract
) within the prescribed time limit & Stationery is
timely provided to branches/ franchisee who
wants to print the contract note at their
premises
Aniket Morajkar
Taking care of NRI clients billing and timely
submitting the same to designated BankPrasad Joshi / Reshma Tambe
For queries related to Sub-brokerage refund of
the frenchise & Sub broker’s )Chetak Purohit
Contact Numbers & E-mail ID of Operation Team
LANDLINE NUMBER EMAIL ID
39269370/[email protected]
022-39269390/91 [email protected]
39269365 / 39269359
39269360 / 9381 /9363 /
39269369/3969372
39269370/71 [email protected]
Reporting Structure for Operations
Escalations
BILL PRINTING & ECN
39269328/[email protected]
TRADE UPLOAD & BILL GENERATION
022-39269390/91 [email protected]
39269374 / 39269373 [email protected]
39269363 [email protected]
39269372 [email protected]
39269372/39269369/39269360/
39269363 [email protected]
39269372 / 39269369 [email protected]
39269372/39269381/39269380
/39269375 [email protected]
39269359
Contact Numbers & E-mail ID of Operation Team
LEVEL OF
ESCALATIOANSERVICE OFFERED CONTACT NAME
LD related:
Ledger Balance (Financial Position)
Holdings (Ultimate Delivery Status) Sangeeta Gawad
MIS Reports (Performance Reports)
Control Statement (Outstanding balance - Dr Cr)
Margin Statement (Scrip and Cleint wise margin) Rashmi Mhatre
Global Reports / Investor Reports / P & L Reports
STT Certificate / Form 10 DB
Brokerage Slab Sarita Khomne
Client List
Password Reset (Client LD only)
Ram Deshpak
KYC related / DP related:
Providing modification / account closing forms
Leena Sahni
Other queries:
Using online chat service to interact with the clients and franchisees
All the above queries plus handling normal escalation queriesVaibhav Parab
Pooja Sane
Escalation Queries which could not be solved by the cust care teamGajanan Gaikwad
All Escalation Queries Samir Kamdar
Reporting Structure for Customer Care related queries
Escalations
Level 1
Level 2
Level 3
Final Level
LANDLINE NUMBER EMAIL ID
3926 9308 [email protected]
3926 9307 [email protected]
3926 9300 [email protected]
3926 9302 [email protected]
3926 9304 [email protected]
3926 9303 [email protected]
3926 9301 [email protected]
3926 9370 [email protected]
3926 9371
3926 9390 [email protected]
3926 9391
Reporting Structure for Customer Care related queries
Escalations
LEVEL OF
ESCALATIOANSERVICE OFFERED CONTACT NAME
Cheque delivery to HO Vikas Pednekar
Vinayak Utekar
Email for Cheque Deposit Manish Shukla
(FundsPayin) Heena Agarwal
Ranjni Shirke
Receipt from Sub-broker towards Sheetal Borle (Axis Bank)
Deposit/ Leaseline etc AfrinTandel (Axis Bank)
Shamal Marathe(Hdfc Bank)
Paresh More
Vinayak Utekar -(Other Banks)
Email for Pay out Manish Shukla
Ranjni Shirke
(Funds Payout) Deepali Golwankar
Pay out of Local /Outstation clients Rupali Patil (Axis Bank)
Darshana Tita (Axis Bank)
Dipti Javkar (Axis Bank)
Macanroy Miranda (Axis Bank)
Tejashri Pednekar (Hdfc Bank)
Alok Bang (Hdfc Bank)
Third party Cheques AfrinTandel (Others)
Sheetal Borle
Vikas Pednekar (Local)
Paresh More
Bank Reconcilation (Axis Bank) Sheetal Borle
AfrinTandel
Deepali Golwankar
Bank Reconcilation (Hdfc Bank) Shamal Marathe
Paresh More
Sanjay Gaikwad
Vishal Patni
Bank Reconcilation (Other Banks) Vinayak Utekar
Sagar Surve
On line transfer/Rtgs/Neft credit Amit Poojary
Confirmation(upto Rs. 50000/-)
Payment to Suppliers/Vendor/ Vinod Salvi
Rent/Salary/Arbitration/Sub- Manisha Kangane
brokerage/Sub-brok. fee etc Sanjay Polekar
Reporting Structure for Accounts & Finance Department (NBSPL) related issues
Escalations
Level 1
Abhishek Thakudia
Petty Cash Expenses of Branches Vinod Salvi
Manisha Kangane
Reconcilation of Expenses a/c Vinod Salvi
Manisha Kangane
On line transfer/Rtgs/Neft credit Prahalad Jha
confirmation (above Rs. 50000/-) Sachin Pawar
Reconcilation of Exchange a/c Ashok Kothari
Reconcilation of Client a/c Prahalad Jha
Sachin Pawar
Email of Cheque Deposit Prahalad Jha
Sachin Pawar
Bank Reconcilation Prahalad Jha
Sachin Pawar
On line transfer/Rtgs/Neft credit Naresh Samdani
confirmation (above Rs. Five Lakh) Subhash Dhanawade
Overall Naresh Samdani
Subhash Dhanawade
All Branches/Sub-brokers of Mumbai are requested to send the mail for Payin (Cheque Deposit) on [email protected]
& for payout on [email protected]
All Branches/Sub-brokers of Other than Mumbai are requested to send the mail for Payin (Cheque Deposit) on [email protected]
& for payout on [email protected]
For Thirdparty clearance send the mail at [email protected] along with all the proper attachements (i.e. bank statement & cancel cheque).
For accounts query mail to Email id of respective staff and cc at [email protected] and Reminder I at [email protected]
LEVEL OF
ESCALATIOANSERVICE AFFECTING CONTACT NAME
Email of Cheque Deposit & Megha Pradhan
Cheque delivery to HO /Email Payout Bharti Shelke
Payout Local /Outstation Sonu Sharma
Pinky Shabaskar
Payment to Suppliers/Vendor/ Shekhar Budhkar
Rent/Salary/Arbitration/Sub- Sonu Sharma
brokerage/Sub-brok. fee etc Snehal Nadiwadekar
Level 1
Level 2
Final Level
And Reminder II at [email protected].
Reporting Structure for Accounts & Finance Department related queries (NBCPL)
Escalations
Bank Reconcilation Sonu Sharma
Shekhar Budhkar
Snehal Nadiwadekar
Bharti Shelke
On line transfer/Rtgs/Neft credit Amit Poojary
Confirmation(upto Rs. 50000/-)
On line transfer/Rtgs/Neft credit Prahalad Jha
confirmation (above Rs.50000/-)
Bank Reconcilation Prahalad Jha
Chq. Deposit/Email of pay in/ Sachin Pawar
Pay out, Payment to Suppliers/
Vendors/Sub-brokers etc
On line transfer/Rtgs/Neft credit Naresh Samdani
confirmation (above Rs. Five Lakh) Subhash Dhanawade
Overall Naresh Samdani
Subhash Dhanawade
All Branches/Sub-brokers are requested to send mail on [email protected] and then CC to respective Staff.
For accounts query mail to Email id of respective staff , and for Reminder at [email protected] and Reminder II at [email protected]
Level 2
Final Level
LANDLINE NUMBER EMAIL ID
39267542 [email protected]
39267537 [email protected]
39267540/39/41 [email protected]
39267540/39/41 [email protected]
39267541/40 [email protected]
39267512/11 [email protected]
39267511/12 [email protected]
39267513/14 [email protected]
39267513/14 [email protected]
39267537 [email protected]
39267541/40/39 [email protected]
39267541/40 [email protected]
39267513/14 [email protected]
39267532 [email protected]
39267531 [email protected]
39267538 [email protected]
39267538 [email protected]
39267533/34 [email protected]
39267536 [email protected]
39267511/12 [email protected]
39267512/11 [email protected]
39267542 [email protected]
39267514 [email protected]
39267512/11 [email protected]
39267511/12 [email protected]
39267513/14 [email protected]
39267513/14 [email protected]
39267513/14 [email protected]
39267513/14 [email protected]
39267535 [email protected]
39267537 [email protected]
39267511/12 [email protected]
39267534 [email protected]
39267526/25 [email protected]
39267525/26 [email protected]
39267528 [email protected]
Reporting Structure for Accounts & Finance Department (NBSPL) related issues
Escalations
39267549 [email protected]
39267526/25 [email protected]
39267525/26 [email protected]
39267526/25 [email protected]
39267525/26 [email protected]
39267527 [email protected]
39267530 [email protected]
39267529 [email protected]
39267527 [email protected]
39267530 [email protected]
39267527 [email protected]
39267530 [email protected]
39267527 [email protected]
39267530 [email protected]
39267522/24 [email protected]
39267520/21 [email protected]
39267522/24 [email protected]
39267520/21 [email protected]
All Branches/Sub-brokers of Mumbai are requested to send the mail for Payin (Cheque Deposit) on [email protected]
All Branches/Sub-brokers of Other than Mumbai are requested to send the mail for Payin (Cheque Deposit) on [email protected]
For Thirdparty clearance send the mail at [email protected] along with all the proper attachements (i.e. bank statement & cancel cheque).
For accounts query mail to Email id of respective staff and cc at [email protected] and Reminder I at [email protected]
LANDLINE NUMBER EMAIL ID
39267517 [email protected]
39267518 [email protected]
39267515/16 [email protected]
39267516 [email protected]
39267523 [email protected]
39267515/16 [email protected]
39267523 [email protected]
And Reminder II at [email protected].
Reporting Structure for Accounts & Finance Department related queries (NBCPL)
Escalations
39267515/16 [email protected]
39267523 [email protected]
39267523 [email protected]
39267518 [email protected]
39267534 [email protected]
39267527 [email protected]
39267527 [email protected]
39267530 [email protected]
39267522/24 [email protected]
39267520/21 [email protected]
39267522/24 [email protected]
39267520/21 [email protected]
All Branches/Sub-brokers are requested to send mail on [email protected] and then CC to respective Staff.
For accounts query mail to Email id of respective staff , and for Reminder at [email protected] and Reminder II at [email protected]
LEVEL OF
ESCALATIOANSERVICE OFFERED CONTACT NAME LANDLINE NUMBER
Holding related queries(BSE) Amar bahadur Singh /
Prachi Arekar
Holding related queries(NSE) Snehal Mapankar 39269310
Payin & Payout Related
queries(BSE)Sadanand Mahadik 39269313
Payin & Payout Related
queries(NSE)
Satish Bhamane / Bhasakar
Rajguru / vasudev boyari /
Sachin Rane
39269316 / 39269315 /
39269314
All the querries related to
holding, payin & payout(BSE)Anant Palkar 39269321
All the querries related to
holding, payin & payout(NSE)Deepak Mhatre 39269320
Level 3All the querries related to
holding, payin & payoutGajanan Gaikwad 39269370/71
Final LevelAll the querries related to
holding, payin & payoutSamir Kamdar 022-39269390/91
Reporting Structure for Settlement related queries
Escalations
Level 1
Level 2
EMAIL ID
Reporting Structure for Settlement related queries
Escalations
LEVEL OF
ESCALATIOANSERVICE OFFERED CONTACT NAME LANDLINE NUMBER
Data Management /
Copy of Report Published Thomas Augustine 3926 8054
Company Results / Annual
Reports / emailShivani Walam 3926 8091
Derivatives/ Option
StrategiesAnand Shendge 39268242
IT 3926 8223
View on stocks & Updation
on result and any news in IT,
Media, Logistics sectors
Kavita Vempalli 3926 8173
View on stocks & Updation
on result and any news in
FMCG Textile & Metal
Sectors
Ruchita Maheshwari 3926 8172
View on stocks & Updation
on result and any news in
Banking and Auto sector
Silky Jain 3926 8178
View on stocks & Updation
on result and any news in
Capital Goods, Power and
Infrastructure Sectors
Amish Pansuria 3926 8174
View on stocks & Updation
on result and any news in
Pharma, Agri & Fertilizers
Sector
Runjhun Jain 3926 8177
Technical Analysis and
StrategiesVikas Salunkhe 3926 8254
Technical Analysis and
StrategiesManav Chopra 3926 8254
Derivatives/ Option
StrategiesDipesh Mehta 39268199
Responsible for over all
functiong of equity research
department
3926 8196 / 95
Level 3
Final level Sunil Jain
Reporting Structure for Equity Research related queries
Escalations
Level 1
Level 2
Amrita Burde
Email ID
Reporting Structure for Equity Research related queries
Escalations
LEVEL OF
ESCALATIOANSERVICE OFFERED CONTACT NAME LANDLINE NUMBER
Management Trainee Subhash Lalwani 39268171
Management Trainee Somya Dixit 39268164
Level 4 Currency Advisor Mohammed Azeem 39268088
Level 4 Research Associate Ravi D'souza 39268067
Level 3 Research Associate Sunit Mehta 39268040
Level 3 Technical Analysis Evelyn Rodrigues
Level 3 Technical Analysis Vinod Maloo 39268065
Level 3 Technical Analysis Harshal Mehta 39268052
Level 3 Technical Analysis Devidas Rajadhikary 39268167
Level 3Precious metals &
CurrenciesVikash Bairoliya 39268165
Final LevelHead of Commodities
Research Kunal Shah39268043
Reporting Structure for Commodity Research related queries
Escalations
EMAIL ID
Reporting Structure for Commodity Research related queries
Escalations
LEVEL OF
ESCALATIOANSERVICE OFFERED CONTACT POINT CONTACT NAME
Level 1
T30 Reminders
T45 Reminders
T60 Legal Notices
ExecutiveBhavin Pandya
Level 2
T30 Reminders
T45 Reminders
T60 Legal Notices
Sr. Executive Swati Chinchkar
Final Level Overall Legal Head Kishor Agrawal
Reporting Structure for Recovery Reminders & Legal Notices related queries
Escalations
LANDLINE NUMBER EMAIL ID
39269252/53 [email protected]
Reporting Structure for Recovery Reminders & Legal Notices related queries
Escalations
LEVEL OF
ESCALATIOANSERVICE OFFERED CONTACT POINT CONTACT NAME
Direct Investor
Complaints
Investor Complaints
from all Segments & all
Exchanges
Direct Investor
Complaints
Investor Complaints
from all Segments & all
Exchanges
Replies to Direct Investor
Complaints & Complaints
from all Segments & all
Exchanges
Final Level Overall Legal Head Kishor Agrawal
Sr. Executive Swati Chinchkar
Reporting Structure for IGC (Investor Grievance Cell) related queries
Escalations
Level 1
Executive Bhavin Pandya
LANDLINE NUMBER EMAIL ID
39269252/53 [email protected]
39269232 [email protected]
39269234 [email protected]
Reporting Structure for IGC (Investor Grievance Cell) related queries
Escalations
LEVEL OF
ESCALATIOANSERVICE OFFERED CONTACT POINT CONTACT NAME
Cases to be filed for:
- Arbitration
- Suit
- U/s 138
Cases on Hold:
- Arbitration
- Suit
- U/s 138
Overall Legal Head Kishor Agrawal
Reporting structure for queries related to Legal cases
Escalations
Sr.Executive ExecutiveSwati Chinchkar Bhavin
Pandya
LANDLINE NUMBER EMAIL ID
39269252/53 [email protected]
Reporting structure for queries related to Legal cases
Escalations
39269234/[email protected]
LEVEL OF
ESCALATIOANSERVICE OFFERED CONTACT NAME LANDLINE NUMBER
Nikita Rane 3926-9282
Dhanshree 3926-9241
Surabhi Bagwe 3926-9279
Suyog 3926-9280
Veena 3926-9288/9247
Leena Naidu 3926-9281
Dakshata 3926-9228
Rohit Bhosle 3926-9276
Neha Shah 3926- 9263
Yuvraj Jadhav 3926-9294
Raju Naik 3926-9284
Akshay Ghag 3926-9284
Level 2 Overall Umesh Joshi 3926-9297
Level 2 Overall Kalpesh Solanki 39269264/62
7738380009
3926-9252/53
Vijay Bagaria 3926-9250/51
7738380008
Level 1 Currency Limit, Follow-up Prasanna Bhojane 3926-9249
Shikha Gupta 3926-9210
Jagruti Agrwal 3926-9240
Ramesh Chinchkar 3926-9262
Manish Patvardhan 3926-9278
Kunal Oza 3926-9277/9240
Rajesh Agrawal 3926-9260/61
7738380010
7738380009
3926-9252/53
Vijay Bagaria 3926-9250/51
7738380008
Priti Jain 3926-9270
Subhodh 3926-9268
Vipul 3926-9269
RMS COMMODITY
Level 1
Handling Limit Calls,Handling Debit
followup,Survelliance Report
Followup,Handling RMS related
Queries
RMS F&O & Currency
Level 1
F&O Limit Calls,Handling F&O Debit
followup, F&O related queries Level 2
Level 3 Kishore Agrawal
Final Level
Level 3 Overall Kishore Agrawal
Final Level Overall
Reporting Structure for RMS related queries
Escalations
RMS EQUITY
Level 1
Handling Limit Calls,Handling Debit
followup,Survelliance Report
Handling Limit Calls,Handling Debit
followup,Survelliance Report
Followup,Handling RMS related
Queries
Mailing all ageing file, shoratage file,
buying closed file,nadi report,F&O
shortfall and all 2nd shift amiling
Rajesh Yadav 3926-9273
Jatin Gandhi 3926-9271
Amit Kawde 3926-9270
Vaibhav 3926-9272
Sanket Shah 3926-9373
Dhwani chheda 3926-9270
3926-9266/67
7738380013
3926-9250/51
7738380008
Prajakti 3926-9236
Vinod 3926-9294
Deepak 3926-9239
Ashok 3926-9289
Rohan 3926-9243
Anil Yadav 3926-9289
Smita 3926-9238
3926-9237
7738380011
3926-8090
7738380081
3926-9250/51
7738380008
Bharat Shetty
Final Level Vijay Bagaria
Final Level Overall Vijay Bagaria
RMS ADMIN
Level 1
Handling Mapping,Dealer Creation,
Passwrod Related Queries & all admin
related work & queries
Level 2 Kalpesh Misal
Level 3
Level 1
Handling Limit Calls,Handling Debit
followup,Survelliance Report
Followup,Handling RMS related
Queries
Handling Limit Calls,Handling Debit
followup,Survelliance Report
Followup,Handling RMS related
Level 3 Overall Sachin Sharma
EMAIL ID
RMS COMMODITY
RMS F&O & Currency
Reporting Structure for RMS related queries
Escalations
RMS EQUITY
RMS ADMIN
LEVEL OF
ESCALATIOANSERVICE OFFERED CONTACT NAME LANDLINE NUMBER
NILESH PADAVE 39267508
SURESH KATKAR 39267505
PRASHANT KARMALKAR 39267505
SUMAN JAIN 39267505
PRASAD TAMBE 39267562
VIKAS DHOKRE 39267562
AJIT KAMBLE 39267506
JALINDER SHINDE 39267507
PARUL SETHI 39267550
MILESH SAHAL 39267506
Level 2Overall REENA SHARDA 39267503/7504
Reporting Structure for Margin Funding
Escalations
Level 1
New Account opening,
Account opening & KYC
Compliance
Queries related to Margin
Shortfall,Funding, Ledger
Balance, Holding & accounts
All queries related to inward
and outward of shares
EMAIL ID
Reporting Structure for Margin Funding
Escalations
LEVEL OF
ESCALATIOANSERVICE OFFERED CONTACT NAME LANDLINE NUMBER
Namrata Jadhav 022-39268148
Ruchika Bhatt 022-39268149
Rutika Lokhande 022-39268148/44
Anand Lakhate 022-39268155
Kashyap Thakkar 022-39268142
Pranay Shroff 022-39268144
Rupali Thakkar 022-39268147
Sameer Ashar 022-39268115
Gaurav Mohta 022-39268095
Dharmesh Patel (GUJ) 9376126075
Level-2 Rajiv Kapadia022-39268222/ 022-
39268221
Shashikanth Jadhav 022-39268153
Ashwini Palav 022-39268109
Nitin Dokhe 022-39268152
Yogita Patil 022-39268154
Bhausaheb Kangane 022-39268126
Nilesh Sonawane 022-39268096
Shailesh Gupta (Mumbai & HO Region)022-39269711
Namrata Pawar (Mumbai & HO Region)022-39269739
Sapana Katalkar (RK
Team)
022-39269717
Hemant Bane (Kerala
Region)022-39269716
Vinaya Nalawade (Pune, ROM region)022-39269718
Priti Kamble
(Karnataka/TamilNadu/
Andhra Pradesh Region)
022-39269719
Level - 1
Business Development - Servicing
022-39268086/87 Deepak Agarwal
Reporting Structure for Business development related queries
Escalations
Business Development-Sales
Level-1
Business Development -
Acquisition
Level -3
Deepak Agarwal 022-39268086/87
Level-1
Final Level
Franchisee Activation - (Equity/Commodity & Currency)
Sub-broker & AP Documentation
and Activation/Branch Code
Generation/ODIN ID
Documentation
Pre Opening Support & Services
Nachiket Berde (Gujarat Region)022-39269720
Krupali Gor (MP &
Chhattisgarh Region)
022-39269712
Vishal Purohit
(Rajasthan Region)
022-39269722
Umesh Giri (East-
Kolkata & Patna Region)
022-39269713
Shreyash Sonawale
(Ludhiana & Delhi,
Kanpur Region)
022-39269721
Akshay Narkar (East-
Kolkata & Patna Region)
022-39269723
SCR Code Generation /Remisier
Regn & CTCL MIS
Vandana Singi 022-39269715
Heena Raghani 022-39269729
Shraddha Ambokar022-39269730
Sharmila Shetty 022-39269725
Pooja Redkar 022-39269726
Exchange Withdrawal &
Cancellation
Prashant Dalvi 022-39269724
Nilesh Kadam 022-39269731
Poonam Banerjee 022-39269732
Currency Registration,
submission & co-ordination with
exchange
Sharmila Shetty 022-39269725
Inward MIS & Registration for
NCFM/BCSM certification
Pradeep Sonawane022-39269733
Welcome letters to Franchisee Shreyansh Shah022-39269736
Email ID/Visiting Cards & Flex
Banners,NSE/BSE Do & Donts
with NBSPL certificates
Rashmi Rani 022-39269734
NB Online Test Vikas Jadhav 022-39269797
Overall Post Servicing Query
Handling & Chat id /ODIN &
Hawkeye Installn/FALCON
Ranavikram Singh 022-39269735
North, MP & Chattisgarh Namrata Parab 022-39269745
South Zone Preethy Rajan 022-39269743
West Zone Sheetal Barai 022-39269742
Post Servicing
Level - 1
NSE Authorised Person
Registration & co-ordination with
Franchisee Registration - Commodity & Currency
MCX/NCDEX/NSEL Registration,
submission & co-ordination with
Franchisee Servicing Desk
NSE/BSE Subbroker & BSE AP
Registration & co-ordination with
Exchange
Sub-broker & AP Documentation
and Activation/Branch Code
Generation/ODIN ID
Documentation
Franchisee Registration - Equity
West Zone Silvy Fernandes 022-39269741
West Zone Minal Pandya 022-39269740
East Zone & Rajasthan Namrata Parab 022-39269745
Level - 2 Sandeep Agrawal 022-39269710
Level - 1
Final Level Deepak Agarwal 022-39268086/87
EMAIL ID
Business Development - Servicing
Reporting Structure for Business development related queries
Escalations
Business Development-Sales
Franchisee Activation - (Equity/Commodity & Currency)
Post Servicing
Franchisee Registration - Commodity & Currency
Franchisee Servicing Desk
Franchisee Registration - Equity
LEVEL OF
ESCALATIOANSERVICE OFFERED CONTACT NAME LANDLINE NUMBER
Any kind of queries related to the
Magazine or Event - Beyond MarketTushita Nigam 39268047
Any kind of queries
related to artwork
pertaining to
Beyond Market
Sachin Kamble 39268048
Any kind of language related queries Kiran Uchil 39268049
Any queries related to logistics for
Beyond Market magazineSavio Pashana 39268131
Reporting Structure for Beyond Market
Escalations
EMAIL ID
Reporting Structure for Beyond Market
Escalations
LEVEL OF
ESCALATIOANSERVICE OFFERED CONTACT NAME LANDLINE NUMBER
Investor Statement for MF
User Ids & Passwords for MF Web
application
Investors AUM, FD
Sub-broker registration Rupesh Mohite 39269141
IPO Brokerage query
IPO application Form filling, bidding &
form distribution&Information about
forthcoming IPOs
Forms distribution
Overall Back Office Co-ordination
Back office issues pertaining to Mutual
Fund and FDs & Brokerage Payouts
Final Level Overall Anish Arora 39269254/55
Level 2
Level 3
39269158
Back Office Isses Related to IPO Ratnadeep Jagtap 39269139
Ratnadeep Jagtap /
Rupesh Mohite
Monika Bafna / Tejas
LilakarInformation pertaining to Mutual Fund
and FDs.Mutual Funds Research &
39269139/41
Back office Entries In General Insurance 39269145
Back office issues & Entries pertaining to
Life InsuranceJyothi Dhakwal
Back office issues pertaining to General
InsurancePrashant Parkar
Reporting Structure for Distribution Department related queries
Escalations
Level 1
Vaishali Raghav 39269147
39269125Monika Bafna
Sneha Parab
39269144
39269125/9158
EMAIL ID
sneha.parab@nirmalbang,com
Reporting Structure for Distribution Department related queries
Escalations
LEVEL OF
ESCALATIOANSERVICE OFFERED CONTACT NAME LANDLINE NUMBER
Level 2 Ajith N K022 39269309
7738380082
Level 2 Subhash Maurya 022 39269078
7738380032
Level 3 Overall Sachin Pillay 022 39268039
Level 4 Overall A H Dhinakar 022 39268016
IT Communication Support
Level 1
Telecommunication Queries
022 39269077
Mangesh Jadhav 7738068188
IT SMS and Web Site Support
Level 1 Web site update / SMS No
Blocking / Stopping Add New
No's etc.
022 39269151
Vijay Sawant 022 39269138
7738380195
IT Service Desk For Internal Staff
Level 1IT Related Escalation HO &
Branch New Machine, Mail,
Antivirus, workstation, NBchat,
os,sw installation etc.
022 39269200
Level 2
Reporting Structure for NBIT related issues
Escalations
IT Customer Support for External Clients
Level 1
ODIN (Technical & Functional
Issues)
LD, Hawkeye & Falcon
Connectivity & Network Issues
022 39268300
Level 2
EMAIL ID
IT Communication Support
IT SMS and Web Site Support
IT Service Desk For Internal Staff
Reporting Structure for NBIT related issues
Escalations
IT Customer Support for External Clients
