Report on Ucbl

8/10/2019 Report on Ucbl

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PARTI: INTRODUCTION

1. BANKINGINDUSTRYINBANGLADESH

1.1 INDUSTRY BACKGROUND

After the independence, the bankin ind!"tr# in Ban$ade"h "tarted it" %&!rne# 'ith ( Nati&na$i)ed

c&**ercia$i)ed bank", + State &'ned Specia$i)ed bank" and -&rein Bank". The f&!ndati&n &f

independent bankin "#"te* in Ban$ade"h 'a" $aid thr&!h the e"tab$i"h*ent &f the Ban$ade"h Bank in

1/+ b# the 0re"identia$ Order N&. 1+/&f 1/+ 'hich t&&k effect &n 1( th Dece*ber, 1/121. Thr&!h the

Order, the ea"tern branch &f the f&r*er State Bank &f 0aki"tan at Dhaka 'a" rena*ed a" the Ban$ade"h

Bank a" a f!$$3f$eded &ffice &f the centra$ bank &f Ban$ade"h and the entire !ndertakin &f the State

Bank &f 0aki"tan in, and in re$ati&n t& Ban$ade"h ha" been de$i4ered t& the Bank.

Ban$ade"h Bank ha" been entr!"ted 'ith a$$ &f the traditi&na$ centra$ bankin f!ncti&n" inc$!din the

"&$e re"p&n"ibi$itie" &f i""!in c!rrenc#, keepin the re"er4e", f&r*!$atin and *anain the *&netar#

and credit p&$ic#, re!$atin the bankin "#"te*, "tabi$i)in d&*e"tic and e5terna$ *&netar# 4a$!e,

1 http677'''.ban$ade"h3bank.&r7ab&!t!"7inde5.php

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pre"er4in the par 4a$!e &f Ban$ade"h Taka, f&"terin ec&n&*ic r&'th and de4e$&p*ent and the

de4e$&p*ent &f the c&!ntr#8" *arket.

The Ban$ade"h Bank" Nati&na$i)ati&n2 Order enacted in 1/+ nati&na$i)ed a$$ bank" e5cept f&rein

&ne". Si5 nati&na$i)ed bank" 'ere f&r*ed thr&!h *erin the e5i"tin bank" &f the peri&d. The rate &f

r&'th and de4e$&p*ent &f bankin "ect&r in the c&!ntr# 'a" e5tre*e$# "$&' !nti$ 19 'hen the

&4ern*ent a$$&'ed t& e"tab$i"h private ban!and "tarted denati&na$i)ati&n pr&ce""6 initia$$#, the Uttara

Bank in the "a*e #ear and thereafter, the 0!ba$i Bank, and the R!pa$i Bank in 19(.

There 'ere n& d&*e"tic pri4ate c&**ercia$ bank" in Ban$ade"h !nti$ 1"#$: 'hen the Arab3Ban$ade"h

Bank ;td. c&**enced pri4ate c&**ercia$ bankin in the c&!ntr#. -i4e *&re c&**ercia$ bank" ca*e !p

in 1"#%inc$!din United Commercial Bank Limitedand initiated a *&derate r&'th in bankin financia$

in"tit!ti&n".

O4er the #ear", the bankin "ect&r e"pecia$$# the pri4ate "ect&r bank" *ade "inificant pr&re"" and

r&'th in ter*" &f *arket "hare &f dep&"it" and ad4ance" thr&!h i*pr&4ed c!"t&*er "er4ice,intr&d!cti&n &f ne' pr&d!ct" and "'itchin &4er t& &n$ine bankin, keepin pace 'ith the $&ba$i)ati&n

pr&ce"". The c&**ercia$ bankin "#"te* d&*inate" Ban$ade"h? INDUSTRY

Bank" in Ban$ade"h are pri*ari$# &f t&' t(pe!6

Sched!$ed Bank"6 The bank" 'hich et $icen"e t& &perate !nder Bank C&*pan# Act, 11 A*ended

in +@@2 are ter*ed a" Sched!$ed Bank"+.State3&'ned c&**ercia$ bank", pri4ate c&**ercia$ bank",

I"$a*ic c&**ercia$ bank", f&rein c&**ercia$ bank" and "&*e "pecia$i)ed bank" are Sched!$ed

Bank".

N&n3Sched!$ed Bank"6 The bank" 'hich are e"tab$i"hed f&r "pecia$ and definite &b%ecti4e and &perate

!nder the act" that are enacted f&r *eetin !p th&"e &b%ecti4e", are ter*ed a" N&n3Sched!$ed Bank".

The"e bank" cann&t perf&r* a$$ f!ncti&n" &f "ched!$ed bank". Gra*een Bank,0r&ba"hi Ka$$#an

Bank,Kar*a"an"than Bank,0r&&ti C&3&perati4e ;and De4e$&p*ent Bank ;i*ited 0r&&ti Bank2

and An"'er D0 Unna#an Bank are N&n3Sched!$ed Bank".

+ http677'''.ban$ade"h3bank.&r7fnan"#"7bankfi.php http677en.'ikipedia.&r7'iki7;i"t&fbank"inBan$ade"h http677en.'ikipedia.&r7'iki7;i"t&fbank"inBan$ade"h

2
http://en.wikipedia.org/wiki/Grameen_Bankhttp://en.wikipedia.org/w/index.php?title=Probashi_Kallyan_Bank&action=edit&redlink=1http://en.wikipedia.org/w/index.php?title=Probashi_Kallyan_Bank&action=edit&redlink=1http://en.wikipedia.org/w/index.php?title=Karmasangsthan_Bank&action=edit&redlink=1http://en.wikipedia.org/w/index.php?title=Answer_VDP_Unnayan_Bank&action=edit&redlink=1http://en.wikipedia.org/wiki/Grameen_Bankhttp://en.wikipedia.org/w/index.php?title=Probashi_Kallyan_Bank&action=edit&redlink=1http://en.wikipedia.org/w/index.php?title=Probashi_Kallyan_Bank&action=edit&redlink=1http://en.wikipedia.org/w/index.php?title=Karmasangsthan_Bank&action=edit&redlink=1http://en.wikipedia.org/w/index.php?title=Answer_VDP_Unnayan_Bank&action=edit&redlink=1


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T)e Banin* Se+t'r +',pri!in* '- S+)e/0e Ban! +an be ia*ra,e a! -'00'&!:

3

Bangladesh

BankBangladesh

Bank

Four Specialized

BanksFour Specialized

Banks

Fifty-Two

Commercial BanksFifty-Two

Commercial Banks

Four Nationalized

Commercial BanksFour Nationalized

Commercial Banks

Nine Foreign

Commercial BanksNine Foreign

Commercial Banks

Thirty-Nine Private

Commercial Banks

PCBs!

Thirty-Nine Private

Commercial Banks

PCBs!

Thirty-"neConventional PCBsThirty-"neConventional PCBs

#ight $slami

Shariah %ased PCBs#ight $slami

Shariah %ased PCBs


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$. ORGANI4ATIONALO5ER5IE6O2UCBL

+.1 COR0ORAT? IN-OR=ATION

Na,e '- t)e C',pan( United C&**ercia$ bank $i*itedLe*a0 Stat/! 0!b$ic ;i*ited C&*pan#

Date '- In+'rp'rati'n !ne +(, 19

Date '- C',,en+e,ent !ne +/, 19

Re*i!tere O--i+e B!$!" Center, CES A231, R&ad3+,

G!$"han A4en!e, Dhaka 1+1+, Ban$ade"h

Te0ep)'ne @+ 99F +F@@

E,ai0 inf&!cb$.c&*

6eb!ite '''.!cb$.c&*

'''.!cb.c&*.bd

S.6.I.2.T UCB;BDD>

Li!tin* &it) D)aa St'+ E7+)an*e N&4e*ber @, 19(

Li!tin* &it) C)itta*'n* St'+ E7+)an*e N&4e*ber 1F, 1F

C)air,an =r. =. A. >a"e*

8ana*in* Dire+t'r =r. =!ha**ed A$i

N'. '- Bran+)e! 1

N'. '- AT8 B''t) 1@1

N'. '- S8E Center! +

N'. '- E,p0'(ee! ,/ 1.1+.+@1+2

St'+ S/,,ar(:

A/t)'ri3e Capita0 Tk. 1F,@@@ *i$$i&n

Pai /p Capita0 Tk. 9,(( =i$$i&n

2a+e 5a0/e per S)are Tk. 1@

+.+ CO=0ANY BACKGROUND

United C&**ercia$ Bank ;td. UCB2 i" &ne &f the $are"t c&**ercia$ bank" in Ban$ade"h in ter*" &f

a""et", dep&"it", pr&fit", net'&rk, c$iente$e ba"e and e*p$ee". Sp&n"&red b# "&*e d#na*ic and rep!ted

entreprene!r" and e*inent ind!"tria$i"t" &f the c&!ntr# and a$"& participated b# the G&4ern*ent, Unite

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C',,er+ia0 Ban"tarted it" &perati&n in *id 19 and ha" "ince been ab$e t& e"tab$i"h &ne &f the $are"t

net'&rk" &f 1 branche" a*&n the fir"t enerati&n bank" in the pri4ate "ect&r.

UCB; i" c&**itted f&r "!"tainab$e de4e$&p*ent &f the c&!ntr#. Eith it" fir* c&**it*ent t& the ec&n&*ic

de4e$&p*ent &f the c&!ntr#, the Bank ha" a$read# *ade a di"tinct *ark in the rea$* &f 0ri4ate Sect&r

Bankin thr&!h per"&na$i)ed "er4ice, inn&4ati4e practice", d#na*ic appr&ach and efficient =anae*ent.

It ha" created a c$ear difference fr&* the c&*petit&r" 'ith it" fa"t, friend$# and per"&na$i)ed "er4ice" t& it"

c$ient". =&dern, '&r$d c$a"" bankin i" *ade a4ai$ab$e here in Ban$ade"h b# UCB;.

The Bank ha" e5panded it" arena in different and di4er"e "e*ent" &f bankin $ike Retai$ Bankin, S=?

Bankin, C&rp&rate Bankin, Off3"h&re Bankin, and Re*ittance etc. Be"ide" 4ari&!" dep&"it and $&an

pr&d!ct" &f Retai$ Bankin, the Bank cater" e5p&rt and i*p&rt $&an t& de"er4in candidate" 'hich in t!rn

he$p" the &4era$$ ec&n&*# &f the c&!ntr# thr&!h increa"ed earnin &f f&rein e5chane. Other c&n"!*er

pr&d!ct" $ike UCB Card" ha4e been "h&'in tre*end&!" "!cce"" and r&'th "ince it" incepti&n in +@@(

and "&&n beca*e the $eader in $&ca$ *arket 'ith ar&!nd @@@@ card h&$der". The Bank a$"& pr&4ide" it"

c$ient" 'ith b&th inc&*in and &!t&in re*ittance "er4ice". Th!" the e5patriate" find an ea"# 'a# t& "end

*&ne# thr&!h pr&per channe$.

It" C&rp&rate bankin "er4ice c&n"i"t" &f "i*p$e b!"ine"" &f i""!in $&an" t& *&re c&*p$e5 *atter", "!ch

a" he$pin *ini*i)e ta5e" paid b# &4er"ea" "!b"idiarie", *anain chane" in f&rein e5chane rate" &r

'&rkin &!t the detai$" &f financin packae" nece""ar# f&r the c&n"tr!cti&n &f a ne' &ffice, p$ant &r &ther

faci$it#. It" area &f e5perti"e i" in3depth kn&'$ede in financia$ ana$#"i" 'ith ana$#tica$ capabi$it# &f

financin $are pr&%ect inc$!din R=G and infra"tr!ct!re de4e$&p*ent pr&%ect".

The Bank, ai*in t& p$a# a $eadin r&$e in the ec&n&*ic acti4itie" &f the c&!ntr#, i" fir*$# enaed in the

de4e$&p*ent &f trade, c&**erce and ind!"tr# b# in4e"tin in net'&rk e5pan"i&n and ne' techn&$

ad&pti&n t& ha4e c&*petiti4e ad4antaeF.

+. CO=0ANY ISSION, =ISSION AND OB?CTI?S

5ISION T& be the bank &f fir"t ch&ice thr&!h *a5i*i)in 4a$!ef&r their c$ient", "hareh&$der" H e*p$ee" and

F http677'''.!cb$.c&*7inde5.phppaeJkn&'3!cb7!cb3pr&fi$e

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c&ntrib!tin t& the nati&na$ ec&n&*# 'ith "&cia$

c&**it*ent".

8ISSION T& &ffer financia$ "&$!ti&n" that create, *anae andincrea"e their c$ientI?RARC>Y

The Or*ani3ati'na0 Str/+t/re&f UCB; c&*pri"e" &f f&!r 'in"6

(http677'''.!cb$.c&*

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The B&ard &f Direct&r"

?5ec!ti4e C&**ittee

A!dit c&**ittee

Seni&r =anae*ent

Or*ani3ati'na0 Hierar+)(6

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+.F =AOR 0RODUCTS7S?RIC?S O- UCB;

Pr'/+t! an Servi+e!:

UCB =!$ti =i$$i&naire o I*p&rt -inance

UCB =&ne# =a5i*i)er o ?5p&rt -inance

UCB ?arnin 0$!" o E&rkin Capita$ -inance

UCB D0S 0$!" o ;&an S#ndicati&n

Ee"tern Uni&n =&ne# Tran"fer o Under'ritin and Bride -inancin

S=S Bankin Ser4ice o Trade -inance

On$ine Ser4ice o Ind!"tria$ -inance

Credit Card o -&rein C!rrenc# Dep&"it A7C

One St&p Ser4ice o N-CD N&n Re"ident -&rein

Ti*e Dep&"it Sche*e o C!rrenc# Dep&"it Acc&!nt 2

=&nth$# Sa4in" Sche*e o R-CD Re"ident -&rein C!rrenc# o Dep&"it Acc&!nt 2

Dep&"it In"!rance Sche*e

o C&n"!*er Credit Sche*e

In'ard H O!t'ard Re*ittance"

o ;&cker Ser4ice

Tra4e$er" Che!e"

9
http://www.ucbl.com/multi-millionaire.htmhttp://www.ucbl.com/money-maximizer.htmhttp://www.ucbl.com/earning-plus.htmhttp://www.ucbl.com/dps-plus.htmhttp://www.ucbl.com/sms-tc.htmhttp://www.ucbl.com/card/index.htmhttp://www.ucbl.com/multi-millionaire.htmhttp://www.ucbl.com/money-maximizer.htmhttp://www.ucbl.com/earning-plus.htmhttp://www.ucbl.com/dps-plus.htmhttp://www.ucbl.com/sms-tc.htmhttp://www.ucbl.com/card/index.htm


10/31

+.( CURR?NT =ARK?T 0OSITION O- UCB;

D!rin the $enth# p&$itica$ t!r*&i$ in +@1, 'hi$e *&"t bank" "tr!$ed, United C&**ercia$ Bank ;td

*anaed t& rei"ter .+( percent pr&fit r&'th. S!ch ha" been the i*pact &f =!ha**ed A$i at the pri4ate

bank "ince he a""!*ed the p&"iti&n &f *anain direct&r in N&4e*ber +@1+. It 'a" p&""ib$e d!e t&UCB;8" inn&4ati4e $endin p&$icie", 'here the bank c&ncentrated &n pr&4idin $&an" t& "*a$$ and *edi!*

enterpri"e" &'in t& it" hih rec&4er# rate. The bank pr&4ided Tk 9,@@@ cr&re in S=? $&an"M*&re than F@

percent &f the t&ta$ f!nded p&rtf&$i& &f Tk. 1F,@@@ cr&re a" &f =arch +@1. Str&n "!pp&rt fr&* the bank


11/31

+./ =AOR CO=0?TITORS

A$*&"t a$$ C&**ercia$ Bank" &peratin in Ban$ade"h are c&*petit&r" &f UCB; a" a$$ their acti4itie" are

c&ncentrated &n attractin and "er4in *&re c!"t&*er". The bank" tr# t& *atch each &ther8" feat!re" in&rder t& re*ain c&*petiti4e.

Be$&' i" a "ched!$e &f perf&r*ance &f 4ari&!" bank" in !arter , +@1 p!b$i"hed in the Dhaka Trib!ne 1@.

UCB; he$d the t&p p&"iti&n d!rin that peri&d.

1@ http677'''.dhakatrib!ne.c&*7bank"7+@17n&47@7*&"t3bank"3rep&rt3pr&fit3

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%. INTRODUCTIONTOT>?STUDY

.1 BACKGROUND O- T>? STUDY

The Bankin Sect&r &f Ban$ade"h i" hih$# c&*petiti4e and "at!rated. There i" inten"e c&*petiti&n

a*&n the bank" and the# "tri4e t& capt!re a" $are a p&rti&n &f the *arket a" the# can. In &rder t& d& that,

the# ha4e t& create and de$i4er "!peri&r c!"t&*er 4a$!e thr&!h their pr&d!ct" and "er4ice" t& attract and

retain c!"t&*er". Theref&re, e4er# bank need" a hih$# *&ti4ated and dedicated '&rk f&rce that 'i$$ &

ab&4e and be#&nd their %&b de"cripti&n" t& en"!re c!"t&*er "ati"facti&n. The C&*pen"ati&n =anae*ent

"#"te* &f a bank p$a#" a h!e r&$e in keepin the e*p$ee" *&ti4ated and $a$ t& the &rani)ati&n.

?*p$ee" need t& be ade!ate$# c&*pen"ated f&r their ti*e and eff&rt, "ki$$" and kn&'$ede.

C&*pen"ati&n i" a ke# fact&r in attractin and keepin the be"t e*p$ee" and en"!rin that the

&rani)ati&n ha" a c&*petiti4e ede in an increa"in$# c&*petiti4e *arket. ?*p$ee di""ati"facti&n

reardin c&*pen"ati&n can $ead t& ab"enteei"*, t!rn&4er, %&b di""ati"facti&n, $&' perf&r*ance, "trike"

and rie4ance". =a%&rit# &f $ab&r3*anae*ent di"p!te" are re$ated t& c&*pen"ati&n.

In thi" "t!d#, 'e ha4e $&&ked at the C&*pen"ati&n =anae*ent "#"te* &f UCB;. Ee ha4e $&&ked at their

c&**&n practice", pa# "tr!ct!re" and different benefit packae". O!r *ain &b%ecti4e" are "tated in the ne5t

"ecti&n.

.+ OB?CTI?S O- T>? STUDY

In &!r rep&rt, 'e ha4e addre""ed the f&$$&'in Re"earch !e"ti&n"6

Ehat are the *ain pr&b$e*" and i""!e" &f UCB;8" C&*pen"ati&n =anae*ent "#"te*

Ehat "&rt &f C&*pen"ati&n =anae*ent appr&ache" need t& be taken t& en"!re UCB;8" &n&in

c&*petiti4e ad4antae

Ehat C&*pen"ati&n =anae*ent cha$$ene" 'i$$ UCB; face in the +1"tcent!r#

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. ;I=ITATIONS O- T>? STUDY

Ehi$e c&*pi$in the rep&rt, 'e faced the f&$$&'in $i*itati&n"6

Una4ai$abi$it# &f 4ita$ inf&r*ati&n a" "&*e data i" hih$# c&nfidentia$ and cann&t be di"c$&"ed

p!b$ic$#:

=&re ti*e i" nece""ar# t& !nder"tand a$$ the c&*p$e5itie" in4&$4ed in the pr&ced!re":

Diffic!$t# in re$atin the&r# t& practice:

The "t!d# i" *ain$# ba"ed &n "ec&ndar# inf&r*ati&n "& *&re in3depth ana$#"i" 'a" n&t p&""ib$e:

;i*ited kn&'$ede and abi$it# &n &!r part t& c&nd!ct the "t!d# *&re effecti4e$#.

. R?0ORT OUT;IN?

In Part II, 'hich i" the *ain b&d# &f &!r Re"earch Rep&rt, 'e 'i$$ pr&4ide the *a%&r findin" &f &!r

"t!d#.

At fir"t, 'e 'i$$ c&nd!ct the ;iterat!re Re4ie'. In that part 'e 'i$$ hih$iht the the&rie" that 'e ha4e

$earnt in c$a"" 'hich are re$e4ant t& C&*pen"ati&n =anae*ent.

Ne5t 'e 'i$$ di"c!"" the C&*pen"ati&n =anae*ent practice" &f UCB;: it" pa# "tr!ct!re" and &ther

benefit p$an".

After a th&r&!h re4ie' &f UCB;8" practice", 'e 'i$$ ana$#)e it" C= pr&b$e*" and i""!e". Then 'e 'i$$

deter*ine 'hat appr&ache" the bank ha" t& take t& en"!re it" &n&in c&*petiti4e ad4antae. Ee 'i$$ a$"&

hih$iht the cha$$ene" UCB; i" $ike$# t& face in the +1"tcent!r#.

B# f&$$&'in the"e "tep", 'e 'i$$ achie4e &!r *ain &b%ecti4e".

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14/31

PARTII:RESEARCH REPORT

. ;IT?RATUR? R?I?E

.1 D?-INITION O- CO=0?NSATION

C&*pen"ati&n i" the re*!nerati&n recei4ed b# an e*p$ee in ret!rn f&r hi"7her c&ntrib!ti&n t& the

&rani)ati&n. It i" an &rani)ed practice that in4&$4e" ba$ancin the '&rk3e*p$ee re$ati&n b# pr&4idin

*&netar# and n&n3*&netar# benefit" t& e*p$ee". C&*pen"ati&n i" an intera$ part &f h!*an re"&!rce

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15/31

*anae*ent 'hich he$p" in *&ti4atin the e*p$ee" and i*pr&4in &rani)ati&na$ effecti4ene"". Other

than ba"ic pa#, c&*pen"ati&n a$"& inc$!de" pa#*ent" "!ch a"b&n!"e",pr&fit "harin,&4erti*e pa#,

rec&niti&n re'ard" and check", and "a$e" c&**i""i&n. C&*pen"ati&n can a$"& inc$!de n&n3

*&netar#perk""!ch a" a c&*pan#3paid car, "t&ck &pti&n" in certain in"tance", c&*pan#3paid h&!"in, and

&ther n&n3*&netar#, b!t ta5ab$e, inc&*e ite*".

S&*e e-initi'n!&f C&*pen"ati&n inc$!de6

C&*pen"ati&n i" the "!* t&ta$ &f a$$ f&r*" &f pa#*ent" pr&4ided t& e*p$ee" f&r perf&r*in ta"k" t&

achie4e &rani)ati&na$ &b%ecti4e".P

C&*pen"ati&n i" a c&*prehen"i4e ter* 'hich inc$!de" pa#, incenti4e" and benefit" &ffered t& the

e*p$ee".P

Acc&rdin t& B#ar" and R!e, C&*pen"ati&n refer" t& the e5trin"ic re'ard" that e*p$ee" recei4e in

e5chane f&r their '&rk. It i" c&*p&"ed &f the ba"e 'ae &r "a$ar# and incenti4e" &r b&n!"e" and an#

benefit".P

C',pen!ati'n i! ba!e 'n:

=arket re"earch ab&!t the '&rth &f "i*i$ar %&b" in the *arketp$ace,

?*p$ee c&ntrib!ti&n" and acc&*p$i"h*ent",

The a4ai$abi$it# &f e*p$ee" 'ith $ike "ki$$" in the *arketp$ace,

The de"ire &f the e*p$er t& attract and retain a partic!$ar e*p$ee f&r the 4a$!e the# are percei4ed

t& add t& thee*p$*ent re$ati&n"hip, and

The pr&fitabi$it# &f the c&*pan# &r the f!nd" a4ai$ab$e in a n&n3pr&fit &r p!b$ic "ect&r "ettin, and

th!", the abi$it# &f an e*p$er t& pa# *arket3rate c&*pen"ati&n11.

.+ TY0?S O- CO=0?NSATION

C&*pen"ati&n can be &f t&'t#pe". The# are Direct &r Indirect C&*pen"ati&n

11 http677h!*anre"&!rce".ab&!t.c&*7&d7$&""ar#c77c&*pen"ati&n.ht*

15
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16/31

2i*/re 1 T(pe! '- C',pen!ati'n1$

Dire+t +',pen!ati'n i" re*!nerati&n pr&4ided t& e*p$ee" in e5chane f&r their $ab&r and "er4ice".

Ehat *ake" it direct i" that it i" i4en t& the e*p$ee 'ith&!t an inter*ediar#. Under direct

c&*pen"ati&n there are t'& "!b t#pe" &f c&*pen"ati&n.

0a#6 It c&n"i"t" &f 'ae" and "a$arie" recei4ed f&r perf&r*in '&rk. It can be ba"e pa# and *erit

pa# ba"ed &n %&b perf&r*ance.

Incenti4e"6 The# are pr&4ided f&r hiher perf&r*ance. The# can be piece 'ae, c&**i""i&n,

b&n!", pr&fit "harin, "t&ck &pti&n etc.

Inire+t +',pen!ati'n! are pr&4ided f&r the e*p$ee&!"in, tran"p&rt, f&&d

- ;&an", chi$dren8" ed!cati&n e5pen"e"

- Di"c&!nt &n p!rcha"e", credit card"

- S&cia$3c!$t!ra$ recreati&na$ acti4itie": c$!b "!b"cripti&n".

. =AOR CO=0ON?NTS O- CO=0?NSATION

Ba!i+ &a*e!9Sa0arie!:

The"e refer t& the ca"h c&*p&nent &f the 'ae "tr!ct!re ba"ed &n 'hich &ther e$e*ent" &f c&*pen"ati&n

*a# be "tr!ct!red. It i" n&r*a$$# a fi5ed a*&!nt 'hich i" "!b%ect t& chane" ba"ed &n ann!a$ incre*ent" &r

"!b%ect t& peri&dica$ pa# hike". It i" "tr!ct!red ba"ed &n the p&"iti&n &f an indi4id!a$ in the &rani)ati&n

and differ" fr&* rade" t& rade".

12Source: Dynamics of Human Resources Management in Nepal, o!ind Ram "gra#al $%g & '()*

16


17/31

Dearne!! a00'&an+e:

The pa#*ent &f dearne"" a$$&'ance faci$itate" e*p$ee" and '&rker" t& face the price increa"e &r

inf$ati&n &f price" &f &&d" and "er4ice" c&n"!*ed b# hi*.

B'n/!:

The b&n!" can be paid in different 'a#". It can be fi5ed percentae &n the ba"ic 'ae paid ann!a$$# &r in

pr&p&rti&n t& the pr&fitabi$it#. The G&4ern*ent a$"& pre"cribe" a *ini*!* "tat!t&r# b&n!" f&r a$$

e*p$ee" and '&rker".

C',,i!!i'n!:

C&**i""i&n t& =anaer" and e*p$ee" *a# be ba"ed &n the "a$e" re4en!e &r pr&fit" &f the c&*pan#. It

i" a$'a#" a fi5ed percentae &n the taret achie4ed.

8i7e p0an!:

C&*panie" *a# a$"& pa# e*p$ee" and &ther" a c&*binati&n &f pa# a" 'e$$ a" c&**i""i&n". Thi" p$an i"

ca$$ed c&*binati&n &r *i5ed p$an. Apart fr&* the "a$arie" paid, the e*p$ee" *a# be e$iib$e f&r a fi5ed

percentae &f c&**i""i&n !p&n achie4e*ent &f fi5ed taret &f "a$e" &r pr&fit" &r 0erf&r*ance &b%ecti4e".

N&'ada#", *&"t &f the c&rp&rate "ect&r i" f&$$&'in thi" practice. Thi" i" a$"& ter*ed a" 4ariab$e

c&*p&nent &f c&*pen"ati&n.

Pie+e rate &a*e!:

0iece rate 'ae" are pre4a$ent in the *an!fact!rin 'ae". The $ab&rer" are paid 'ae" f&r each &f the

!antit# pr&d!ced b# the*.

Si*n 'n B'n/!e!:

The $ate"t trend in the c&*pen"ati&n p$annin i" the $!*p "!* b&n!" f&r the inc&*in e*p$ee. A

per"&n, 'h& accept" the &ffer, i" paid a $!*p "!* a" a b&n!". ?4en th&!h thi" practice i" n&t pre4a$ent in

*&"t &f the ind!"trie", ?!it# re"earch and in4e"t*ent bankin c&*panie" are pa#in thi" t& attract the

"carce ta$ent.

Pr'-it !)arin* pa(,ent!:

0r&fit "harin i" aain a n&4e$ c&ncept n&'ada#". Thi" can be paid thr&!h pa#*ent &f ca"h &r thr&!h

?SO0S. The "tr!ct!rin &f 'ae" *a# be d&ne in "!ch a 'a# that, it attract" c&*petiti4ene"" and

i*pr&4ed pr&d!cti4it#.

2rin*e bene-it!:

The pr&4i"i&n &f frine benefit" d&e" n&t attract an# e5p$anati&n. The"e inc$!de6

17


18/31

C&*pan# car"

0aid 4acati&n"

=e*ber"hip &f "&cia$7c!$t!ra$ c$!b"

?ntertain*ent ticket"7a$$&'ance".

Di"c&!nted tra4e$ ticket".

-a*i$# 4acati&n packae".

Rei,b/r!e,ent!:

?*p$ee", dependin !p&n their radati&n" in the &rani)ati&n *a# et rei*b!r"e*ent" ba"ed &n the

?5pen"e" inc!rred and "!b"tantiated.

Si+ne!!98aternit( Leave:

The increa"in "&cia$ c&n"ci&!"ne"" &f c&rp&rate had re"!$ted in the pa#*ent &f "ickne"" benefit t& the

?*p$ee" &f c&*panie". Thi" a$"& inc$!de" pa#*ent" d!rin prenanc# &f '&*en e*p$ee". The

e5pen"e" inc!rred d!e t& in%!r# &r i$$ne"" are c&*pen"ated &r rei*b!r"ed t& the e*p$ee". C&*panie" are

a$"& pr&4idin "!pp&rtin financia$ benefit" t& the fa*i$# &f the berea4ed e*p$ee". >&'e4er,

c&*panie" c&4erin the"e c&"t thr&!h appr&priate in"!rance p&$icie" $ike, =edica$ and $ife

in"!rance.

F. CO=0?NSATION =ANAG?=?NT O- UCB;

F.1 C= 0RACTIC?S O- UCB;

The bank i" c&**itted t& f&$$&' a fair, c&*petiti4e and f$e5ib$e re*!nerati&n p&$ic#. The b&ard i" the fina$

a!th&rit# f&r appr&4a$ &f thi" p&$ic# and 'i$$ a*end and re4ie' the p&$ic# &n rec&**endati&n &f the

=anain Direct&r7 =anae*ent C&**ittee peri&dica$$#.

18


19/31

The re*!nerati&n &f e*p$ee" c&n"i"t" &f:

3 Ba"ic Sa$ar#

3 >&!"e Rent

3 =edica$ A$$&'ance" and &ther A$$&'ance".

Sa$arie" are c&nfidentia$ bet'een the e*p$ee" c&ncerned and *anae*ent. The "a$ar# rane" f&r the"e

%&b rade" are re4ie'ed fr&* ti*e t& ti*e. Te*p&rar# and &!t"&!rce "taff" d& n&t ha4e an# a""ined %&b

rade. The c&ntract" et a c&n"&$idated pa#*ent per *&nth and there are n& &ther entit$e*ent" app$icab$e

e5cept c&**i""i&n ba"ed &n %&b criteria.

Ba"ic 0a#6 Ba"ic "a$ar# rane" BSR"2 i" c&**en"!rate 'ith the %&b rade" and i" deter*ined

b# the =anain Direct&r. The B&ard re4ie'" the BSR at $ea"t &nce e4er# +7 #ear".

>&!"e Rent A$$&'ance"6 >&!"e rent a$$&'ance" *a# be paid t& the e*p$ee" at "!ch rate"

and &n c&nditi&n" that *a# be pre"cribed in the c&*petent a!th&rit# f&r*.

=edica$ A$$&'ance"6 =edica$ a$$&'ance" *a# be paid t& the e*p$ee" acc&rdin t& their %&b

rade" and &n "!ch c&nditi&n" that *a# be pre"cribed in the c&*petent a!th&rit# fr&* ti*e t&

ti*e.

-e"ti4a$ B&n!"6 A$$ re!$ar and per*anent e*p$ee" et t'& b&n!"e" each #ear. One i" ?id3

U$3-itr and an&ther d!rin the ?id3U$3A)ha. There i" a$"& a perf&r*ance b&n!" "#"te*

*aintained b# the c&*pen"ati&n pa# H benefit" 'in, b!t fina$ e4a$!ati&n i" a$'a#" decided

b# the =ANCO=.

C',pen!ati'n !tr/+t/re '- UCBL Ban:

/ni'r 8ana*e,ent

O--i+er Step 1 Step $ Step% Step;

Ba"ic 1+@@@ 1+@@ 1F+@ 1F/+

>&!"e Rent /@@@ 9@@@ @@@ 1@@@@

?ntertain*ent 1@@@ 1@@@ 1@@@ 1@@@

19


20/31

A$$&'ance

C&n4e#ance 1+@@ 1+@@ 1+@@ 1+@@

=edica$A$$&'ance 1@@@ 1F@@ 19@@ +@@@

;.-.A +@@@ +1@@ ++@@ +@@

T&ta$ ++@@ +/@@@ +/+@ +/+

Seni'r O--i+er Step 1 Step $ Step% Step;

Ba"ic 1F@@@ 1(F@@ 191F@ 1(F

>&!"e Rent @@@ 1@@@@ 11@@@ 1+@@@

?ntertain*ent

A$$&'ance 1F@@ 1F@@ 1F@@ 1F@@

C&n4e#ance 19@@ 19@@ 19@@ 19@@

=edica$A$$&'ance +@@@ ++@@ +@@ +(@@

;.-.A +@@ +F@@ +(@@ +/@@

T&ta$ 1/@@ F@@ /F@ @F(F

8i0e 8ana*e,ent

Prin+ipa0

O--i+er

Step 1 Step $ Step% Step;

Ba"ic +@@@ F+@@ 9/+@ +F+

>&!"e Rent 1@@@ 1F@@ 1F@@@ 1(@@@

20


21/31

?ntertain*ent

A$$&'ance FF@@ F9@@ (@@@ (F@@

C&n4e#ance 19@@ 19@@ 19@@ 19@@

=edica$

A$$&'ance +@@@ ++@@ +@@ +(@@

;.-.A F@@ (@@ /@@ 9@@

T&ta$ F/9@@ (1@@ (/(+@ /++

T'p 8ana*e,ent

5i+e Pre!ient Step 1 Step $ Step% Step;

Ba"ic F@@@ 1@F@@ 11F@ 1+(F

>&!"e Rent +@@@ @@@ F@@@ (@@@

?ntertain*ent

A$$&'ance 1@@@ 1(@@@ 19@@@ +@@@@

=edica$

A$$&'ance 1+@@@ 1@@@ 1@@@ 1F@@@

;.-.A 19@@@ +@@@@ ++@@@ +@@@

Car A$$&'ance +@@@@ +@@@@ +@@@@ +@@@@

+@1@@@ +1/F@@ +F@ +F@F

Per!'n! Re!p'n!ib0e -'r +'n/+tin* C8 '- UCBL :

21


22/31

The re*!nerati&n p&$ic# &f the bank 'i$$ c&4er a$$ per"&n" the enaed in per*anent "er4ice &f the bank.

The different %&b rade" at UCB; Bank are a" f&$$&'"6

3 Dep!t# =anaer Direct&r.

3 ?5ec!ti4e ice3 0re"ident7 Seni&r ice 0re"ident

3 ice 0re"ident

3 Seni&r A""i"tant ice 0re"ident

3 -ir"t A""i"tant ice 0re"ident

3 A""i"tant ice 0re"ident

3 Seni&r 0rincipa$ Officer

3 0rincipa$ Officer

3 Seni&r Officer

3 =anae*ent Trainee Officer

3 Officer Grade3+

The af&re*enti&ned %&b rade" are decided &n the ba"i" &f an ana$#tica$ a""e""*ent &f the p&"iti&n ba"ed

&n the "i)e, re"p&n"ibi$itie", deci"i&n *akin a!th&ritie" and the nat!re &f the %&b.

F.+ BASIC ?=0;OY?? B?N?-ITS

Other than the ab&4e benefit" there e5i"t" pr&4ident f!nd "#"te*, a rat!it# "#"te*, r&!p3h&"pita$i)ati&n

In"!rance p&$ic#, ?*p$ee "ec!rit# and 'e$fare f!nd *aintained b# the Bank.

Re!$ar and c&nfir*ed e*p$ee" can app$# f&r h&!"e b!i$din $&an and car $&an. A$$&'ance" are a$"&

a4ai$ab$e t& &n$# re!$ar and c&nfir*ed e*p$ee" b!t car a$$&'ance" are &n$# f&r the rade" ab&4e Seni&r

0rincipa$ Officer".

There i" an ann!a$ incre*ent f&r a$$ the re!$ar and per*anent e*p$ee" &n their %&inin anni4er"ar#.

N&n3c&nfir*ed e*p$ee" 'i$$ be entit$ed t& et fe"ti4a$ b&n!" a" pr& rate ba"i" dependin &n hi"7her

UCB; %&inin date.

C&ntract!a$ and &!t"&!rce "taff" '&!$d et 1 b&n!" 'hich i" F@Q &f hi" r&"" "a$ar#. The B&ard &f the

Direct&r" 'i$$ decide the ann!a$ "a$ar# re4i"i&n and rec&**endati&n 'i$$ be ba"ed &n

3 Re4i"ed pa# "ca$e3 Inf$ati&n ad%!"t*ent rate

3 0erf&r*ance.

22


23/31

F. C= 0ROB;?=S H ISSU?S -AC?D BY UCB;

The >!*an Re"&!rce" =anae*ent "#"te* &f UCB i" !p t& *ark. >&'e4er, there are a fe' pr&b$e*" and

i""!e" 'ith it" C= practice". T& !nder"tand the i""!e", 'e 'i$$ fir"t $&&k at "&*e c&**&n pr&b$e*" &f

C=.

Err'r! 'r pr'b0e,! '- C',pen!ati'n 8ana*e,ent:

2'r,! '- Pa(:?*p$ee pa# bein" 'ith a ca"h ba"e and b&n!" pa#, b!t *a# a$"& c&ntain n&n3ca"h

f&r*" &f c&*pen"ati&n. The 4a$!ati&n &f n&n3ca"h c&*pen"ati&n i" &ften *&"t diffic!$t f&r e*p$ee"

t& appreciate, b!t it &ffer" the *&"t &pp&rt!nit# f&r creati4it# &n the part &f the &rani)ati&n.

Pa( p)i0'!'p)(6 A$$ &rani)ati&n pa# acc&rdin t& "&*e !nder$#in phi$&"&ph# ab&!t %&b" and the

pe&p$e 'h& d& the*.P "a#" K0 Kanchana$ak a pr&fe""&r at C-AI Nati&na$ C&$$ee in Bh&pa$, India2.

C&*pen"ati&n pr&ra*" *!"t c&n"ider and 4a$!e the '&rk &f th&"e 'h& pr&4ide interna$ "!pp&rt t& the

&rani)ati&n a" 'e$$ a" th&"e 'h& ha" direct$# i*pact &n the "trate# 'hich 'i$$ dictate the rate and

ti*in &f pa# increa"e", 'hich %&b" are e$iib$e f&r b&n!"e", and the $e4e$ &f c&*petiti4ene"" 'ith

"i*i$ar &rani)ati&n".

E,p0'(ee In+entive: 0a# f&r perf&r*ance ha" bec&*e increa"in$# p&p!$ar. C&*panie" !"e

c&*pen"ati&n t& re'ard and b&&"t the *&ra$e &f the hih perf&r*in e*p$ee", b!t a$"& t& *&ti4ate

!nderachie4er".

Pre!entati'n '- C',pen!ati'n: >&' a *anaer "peak" reardin pa# can inad4ertent$# create i$$ 'i$$

'hen the intenti&n 'a" t& de$i4er &&d ne'". It i" i*p&rtant t& !"e "pecifie" 'hen "peakin 'ith

e*p$ee" rather than cate&ri)e an# pa# increa"e a" &&dP, "inificantP &r "&*e &ther !a$ifier.

?*p$ee"8 percepti&n" &f c&*pen"ati&n are &n indi4id!a$ 4a$!e" need" and e5pectati&n".

Pa( C',petitivene!!: B!"ine"" 'i"hin t& c&*pete f&r the be"t &f the a4ai$ab$e ta$ent p&&$ *!"t &ffer

a c&*petiti4e c&*pen"ati&n pr&ra* c&*pared t& &ther c&*panie" 'ithin their ind!"tr# and at $are.

A/t',ati'n an '/t!'/r+in*: A!t&*ati&n "tandardi)e" it" "#"te* thr&!h&!t the &rani)ati&n

e$i*inate paper'&rk and he$p depart*ent" t& c&**!nicate err&r" and *ake it ea"ier t& c&*pen"ate

perf&r*ance ba"ed &n !antifiab$e *ea"!re". Orani)ati&n *a# a$"& !"e techn&$ t& bench*ark %&b"

and "!r4e# e*p$ee".

Generati'na0 i--eren+e!:0e&p$e are $i4in $&ner and th!" '&rkin $&ner. In a $&&k at ph#"ician

c&*pen"ati&n, =a5 R&bert &f the C&ker Gr&!p n&ted a difference in '&rk ethic and e5pected

c&*pen"ati&n that fe$$ a$&n enerati&na$ $ine". O$der '&rker" 'ere *&re $ike$# t& '&rk $&ner h&!r"

in e5chane f&r their pa# 'hi$e #&!ner '&rker" e5pected hih $e4e$" &f pa# e4en 'hen their

pr&d!cti4it# 'a" aided b# techn&$.

23


24/31

Pr'b0e,! an I!!/e! '- C',pen!ati'n 8ana*e,ent '- t)e UCBL:

There are "&*e pr&b$e*" and i""!e" that UCB; i" facin, 'hich are6

The "a$ar# "tr!ct!re i" n&t hih en&!h acc&rdin t& the '&rk$&ad &f the e*p$ee".

Thi" di"c&!rae" the e*p$ee" t& '&rk hard and a$"& increa"e" the t!rn&4er rate. The "a$ar# "tr!ct!re &f thi" bank i" n&t acceptab$e b# *&"t &f the e*p$ee".

=&"t &f the ti*e pa#*ent &n the ba"i" &f "eni&rit# d&e" n&t en"!re in the bankin

pr&ce"".

There e5i"t" $ack &f inf&r*ati&n ab&!t the e*p$ee"8 perf&r*ance: *aintenance &f

perf&r*ance apprai"a$ i"n8t *!ch efficient.

O4era$$ ec&n&*ic c&nditi&n "&*eti*e" ha*per" the pa#*ent deci"i&n" &f thi" bank.

In the "a$ar# packae &f UCB;, h&!"e3rent i" n&t "!fficient f&r the e*p$ee. The &4era$$ "it!ati&n &f >!*an Re"&!rce f&r a c&*pan# $ike UCB; Bank ;i*ited i"

n&t that *!ch c&ntr&$$ed t& be !"ed and !ti$i)ed it" p&'er t& perfect$# c&*pare t& the

'&rk$&ad: there i" n&t "!fficient a*&!nt &f refre"h*ent". T&& *!ch '&rk pre""!re &4er

e*p$ee" "&*eti*e" *ake" the* depri4ed t&'ard" their '&rk.

Increa"ed techn&$&ica$ de4e$&p*ent at fa"ter rate ha" $ead t& increa"e de*and f&r

"ki$$ed '&rkf&rce in &rani)ati&n. UCB; Bank ha" "c&pe &f de4e$&pin hih

techn&$ i*p$e*entati&n in the IT "ect&r b!t the# are $ack behind c&*pare t& &ther

bank" $ike ?a"tern Bank, Dhaka Bank, Cit# Bank etc.

Acc&rdin t& C=, e*p$ee" "h&!$d recei4e !aranteed *ini*!* "a$ar# t& pr&tect

the* aain"t c&nditi&n" be#&nd c&ntr&$, b!t it "ee*" UCB; Bank ha" a p&&r

c&*pen"ati&n p&$ic# f&r it" "a$e" tea* e*p$ee".

C&*pen"ati&n =anae*ent "tate" that c&*pen"ati&n p&$ic# "h&!$d be de4e$&ped

keepin in 4ie' the intere"t &f a$$ c&ncerned partie" that i" a$$ e*p$er, e*p$ee",

c&n"!*er" and "&ciet#, b!t UCB; Bank ha" p&&r c&*pen"ati&n p&$ic# f&r their

c&ntract!a$ e*p$ee" and "a$e" e*p$ee".

24


25/31

F. C= A00ROAC>?S ?NSURING CO=0?TITI? ADANTAG?

T& *ain it" c&*petiti4e ad4antae, UCB; "h&!$d chane it" traditi&na$ c&*pen"ati&n *anae*ent

p&$icie". It "h&!$d chane it" 'bBa!eappr&ache" t& Per!'n 'r Inivi/a0Ba!e appr&ache".

A %&b3ba"ed pa# p&$ic# tend" t& '&rk be"t in "it!ati&n" 'here techn&$ i" "tab$e, %&b" d& n&t chane

&ften, e*p$ee" d& n&t need t& c&4er f&r &ne an&ther fre!ent$#, *!ch trainin i" re!ired t& $earn a i4en

%&b, t!rn&4er i" re$ati4e$# $&', e*p$ee" are e5pected t& *&4e !p thr&!h the rank" &4er ti*e and %&b" are

fair$# "tandardi)ed 'ithin the ind!"tr#. B!t that i" n&t the ca"e in the Bankin ind!"tr#1.

Inivi/a0ba!ec&*pen"ati&n pr&ra*" are *&re "!itab$e if6

T)e -ir, )a! a re0ative0( e/+ate &'r-'r+e &it) b't) t)e abi0it( an t)e &i00in*ne!! t' 0earn

i--erent


26/31

UCB;8" "!peri&r >!*an Re"&!rce cann&t be *atched ea"i$#. Thi" can be UCB; "!"tainab$e c&*petiti4e

ad4antae in the f!t!re.

F.F C= C>A;;?NG?S -OR UCB; IN T>? +1STC?NTURY

A" the *arket et" *&re c&*petiti4e in the +1"tCent!r#, UCB; i" $ike$# t& face "&*e C= cha$$ene"6

Re+r/it,ent

-indin "ki$$ed, e5perienced, re"p&n"ib$e e*p$ee" i" a cha$$ene f&r h!*an re"&!rce depart*ent" in an#

ind!"tr#, *&re "& in a "er4ice3&riented ind!"tr# $ike bankin. If UCB; fai$" t& ad%!"t it" pa#

"tr!ct!re 'ith c&*petin bank", the# 'i$$ n&t be ab$e t& attract kn&'$edeab$e and "ki$$ed

e*p$ee" in the f!t!re. Since c&*pen"ati&n i" the fir"t thin pe&p$e c&n"ider bef&re app$#in f&r

%&b", the per"&n 'ith the riht c&*petencie" 'i$$ n&t app$# f&r the %&b if he i" &ffered hiher pa# and

benefit" e$"e'here.

Retenti'n

N&'3a3da#", e*p$ee $a$t# i" 4er# diffic!$t t& b!i$d and e*p$ee" ha4e a tendenc# t& "'itch %&b"

fre!ent$#. Un$e"" e*p$ee" are "ati"fied 'ith 'hat the# are recei4in, the# 'i$$ acti4e$# "eek

better %&b" and $ea4e UCB; if better the# find better &pp&rt!nitie". ?*p$ee" !"!a$$# recei4e

4ari&!" trainin" 'hi$e the# are e*p$ed at UCB; at the c&*pan#8" e5pen"e". S& if an e*p$ee

$ea4e" hi" %&b, UCB; 'i$$ n&t &n$# $&"e it" h!*an re"&!rce, it 'i$$ a$"& "!ffer financia$$#.

8'tivati'n

=&ti4ati&n i" c$&"e$# re$ated t& c&*pen"ati&n. If an e*p$ee fee$" !nderpaid, he 'i$$ be $e"" *&ti4ated t&

'&rk hard. >e 'i$$ a$"& "kip '&rk fre!ent$#. ?*p$ee" are pr&ne t& *ake *&re *i"take" if the# are

de*&ti4ated, "& perf&r*ance &f UCB; 'i$$ fa$$. The e*p$ee *a# a$"& take &!t hi" fr!"trati&n" &n the

c!"t&*er" and that 'i$$ be di"a"tr&!" f&r the bank.

Te+)n'0'*i+a0 Avan+e,ent!

In the +1"t

Cent!r#, there i" an &n&in trend &f a!t&*atin a$$ bankin acti4itie". UCB; ha" t& c&pe 'ith

the"e chane" in &rder t& re*ain c&*petiti4e. =anae*ent ha" t& either recr!it tech "a44# indi4id!a$" &r

train their e5i"tin e*p$ee". There are c&"t i*p$icati&n" in b&th ca"e". Un$e"" attracti4e c&*pen"ati&n

packae" are &ffered, the# 'i$$ n&t be ab$e t& recr!it ne' e*p$ee". At the "a*e ti*e, e5i"tin e*p$ee"

'i$$ e5pect hiher pa# if the# ha4e t& $earn ne' thin" and take *&re %&b re"p&n"ibi$itie".

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Di--erentia0 !a0ar( !tr/+t/re

C&*pen"ati&n "tr!ct!re" are a $eadin i""!e f&r h!*an re"&!rce" depart*ent" in a$$ c&*panie" e"pecia$$#

f&r bank". The recr!it*ent p&$ic# &f the bank" "h&!$d be &riented t&'ard" ha4in a riht3"i)ed and riht3

"ki$$ed '&rkf&rce in t!ne 'ith their *edi!* t& $&n ter* b!"ine"" p$an". -&r in"tance, in $ine 'ith the

nati&na$ e*pha"i" &n financia$ inc$!"i&n and "preadin bankin "er4ice" t& !nbanked re*&te area", it *a#

be nece""ar# t& brin in "pecia$i"t" 'h& ha4e kn&'$ede &f r!ra$ &perati&n", aric!$t!ra$ finance, etc. andare 'i$$in t& '&rk in r!ra$ area". UCB; *a# ha4e t& create a differentia$ 'ae "tr!ct!re f&r the e*p$ee"

"er4in in 4ari&!" area".

2inin* t)e Ba0an+e

It i" diffic!$t t& find a ba$ance bet'een e*p$ee "ati"facti&n and c&*pan# e5pen"e". >iher c&*pen"ati&n

*a# en"!re hiher "ati"facti&n and pr&d!cti4it# &f '&rker", b!t it 'i$$ ca!"e the bank8" e5pen"e" t&

increa"e. Shareh&$der" 'i$$ be di""ati"fied if pr&fit" decrea"e d!e t& hiher e5pen"e". S& UCB; ha"

t& be ca!ti&!" bef&re takin &r i*p$e*entin an# deci"i&n".

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PARTIII:

RECO88ENDATIONS

? CONCLUSION

(. R?CO==?NDATIONS

The >!*an Re"&!rce" =anae*ent "#"te* &f UCB; i" !ite &&d. B!t the *anae*ent a!th&rit# need"

t& $&&k at "&*e &f the *a%&r i""!e" $ike c&*pen"ati&n p&$icie", a$$&'ance" and tran"fer p&$icie". UCB

need" *&re *an p&'er in the >R depart*ent f&r hand$in it" $are n!*ber &f e*p$ee".

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UCB; "h&!$d ad%!"t it" c&*pen"ati&n p&$icie" 'ith the ind!"tr# "tandard". It "h&!$d either *atch &r e5ceed

it" c&*petit&r8" rate" in &rder t& attract and retain c&*petent e*p$ee". The# "h&!$d a$"& "hift fr&* %&b3

ba"ed t& per"&n3ba"ed c&*pen"ati&n "tr!ct!re. After a$$, happ# e*p$ee" 'i$$ $ead t& happ# c!"t&*er".

Te*p&rar# e*p$ee" at UCB; "!ffer fr&* %&b in"ec!rit# and in"tabi$it#. The# are depri4ed fr&* the

benefit" pr&4ided t& per*anent e*p$ee". Thi" re"!$t" in di""ati"facti&n and de*&ra$i)ati&n. UCB;

"h&!$d c&n"ider pr&4idin "&*e benefit" t& the te*p&rar# "taff $ike hea$th care, a$$&'ance &r &ther

benefit".

Tea*'&rk, c&&perati&n and c&&rdinati&n bet'een the e*p$ee" are &f !t*&"t i*p&rtance t& en"!re

"*&&th f$&' &f '&rk. Th!", UCB; "h&!$d take *ea"!re" t& that 'i$$ f&"ter tea*'&rk a*&n"t the

e*p$ee". There "h&!$d be a "en"e &f e!it# a*&n the e*p$ee" "& that the# are 'i$$in t& '&rk 'ith

and he$p each &ther &!t 'hen needed. An e*p$ee, 'h& fee$" that he i" !nderpaid c&*pared t& hi"

c&$$ea!e, 'i$$ n&t be 'i$$in c&&perate 'ith the &ther e*p$ee.

UCB ha" de4i"ed a 4er# c&*prehen"i4e perf&r*ance apprai"a$ pr&ra* in 'hich each e*p$ee i" i4en

&b%ecti4e" aain"t 'hich hi"7her perf&r*ance 'i$$ be e4a$!ated. -&r the "ettin !p &f the"e &b%ecti4e" 'ith

it" '&rk f&rce, the c&*pan# !ti$i)ed =anae*ent b# Ob%ecti4e". The 'a# the"e &b%ecti4e" are "et i"

thr&!h *!t!a$ aree*ent, 'here the e*p$ee" are t&$d e5act$# 'hat i" re!ired &f the*, h&' the# 'i$$

be e4a$!ated aain"t each &f their &b%ecti4e" and 'hat 'i$$ be the re'ard in ca"e if the &b%ecti4e" are *et &r

e5ceeded. The *!t!a$ "ettin !p &f the"e &b%ecti4e" in a participati4e *anner *&ti4ate" the e*p$ee t&

achie4e the"e &b%ecti4e" a" the# ha4e a hand in "ettin the* !p a" 'e$$. UCB "h&!$d ha4e a ti*e $i*it,

e4a$!ati&n criteria and c$ear$# defined re'ard" that 'i$$ c&ntrib!te t&'ard" *&ti4atin the e*p$ee" t&

c&ntrib!te the be"t t&'ard" f!$fi$$in their &a$".

/. CONC;USION

29


30/31

In thi" Re"earch 0aper, 'e ha4e f&c!"ed &n the C&*pen"ati&n =anae*ent "#"te* &f United

C&**ercia$ Bank ;i*ited UCB;2.

Ee bean &!r rep&rt b# $&&kin at the hi"t&r# and c&*p&"iti&n &f the Bankin Ind!"tr# &f &!r c&!ntr#.

O!r bankin "ect&r ha" r&'n "inificant$# "ince the $iberati&n 'ar in 1/1. The bankin "ect&r p$a#" a

4ita$ r&$e in de4e$&pin a c&!ntr#8" ec&n&*#. Ee then t&&k a c$&"er $&&k at UCB;, it" backr&!nd,

c&rp&rate 4i"i&n, *i""i&n, 4a$!e", &rani)ati&na$ "tr!ct!re, and pr&d!ct and "er4ice &fferin". Ee a$"&

$&&ked at their c!rrent *arket p&"iti&n 'hich re4ea$ed that it i" perf&r*in 'e$$ financia$$#.

Ee then f&c!"ed &!r attenti&n &n the C&*pen"ati&n =anae*ent "#"te* &f UCB;. Ee re4ie' "&*e &f

the C= re$ated the&rie" and tried t& re$ate the* 'ith UCB;8" practice". D!rin &!r "t!d#, 'e rea$i)ed

h&' c&*p$e5 it i" t& *anae c&*pen"ati&n effecti4e$#. It i" diffic!$t t& keep a$$ "takeh&$der" happ# at the

"a*e ti*e. O4era$$, UCB;8" C= practice" are &&d, b!t there i" *!ch "c&pe f&r i*pr&4e*ent". UCB;

need" t& ad%!"t it" pa# p&$icie" a" there i" "&*e di""ati"facti&n a*&n"t the e*p$ee" reardin the pa#

"tr!ct!re. It '&!$d be beneficia$ f&r UCB; if the# i*p$e*ented "&*e &f the rec&**endati&n" that 'e

ha4e pr&4ided fr&* &!r ana$#"i" and !nder"tandin.

R?-?R?NC?S

1. http677'''.ban$ade"h3bank.&r7ab&!t!"7inde5.php

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+. http677'''.ban$ade"h3bank.&r7fnan"#"7bankfi.php

. http677en.'ikipedia.&r7'iki7;i"t&fbank"inBan$ade"h

. http677en.'ikipedia.&r7'iki7;i"t&fbank"inBan$ade"h

F. http677'''.!cb$.c&*7inde5.phppaeJkn&'3!cb7!cb3pr&fi$e

(. http677'''.!cb$.c&*

/. http677'''.thedai$#"tar.net7b!"ine""7pre4ai$in3in3ad4er"it#3!cb$3+9F

9. http677'''."t&ckban$ade"h.c&*7"#*b&$"7ne'"7UCB;

. http677'''."t&ckban$ade"h.c&*7"#*b&$"7ne'"7UCB;

1@. http677'''.dhakatrib!ne.c&*7bank"7+@17n&47@7*&"t3bank"3rep&rt3pr&fit3

11. http677h!*anre"&!rce".ab&!t.c&*7&d7$&""ar#c77c&*pen"ati&n.ht*

+- Source: Dynamics of Human Resources Management in Nepal, o!ind Ram "gra#al $%g & '()*

1. http677'''."$ide"hare.net7abidiF1+7c&*pen"ati&n3*anae*ent31+1+/

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