REPORT OF EXPERT PANELS ON VALIDATION OF ... - rks …akkks.rks-gov.net/uploads/validation_report_gjon_nikolle_kazazi_administrative...DETAILS OF VALIDATED QUALIFICATIONS BY THE PANEL:

NATIONAL QUALIFICATION AUTHORITY

REPORT OF EXPERT PANELS ON VALIDATION OF QUALIFICATION

PART 1: SUMMARY AND RECOMMENDATIONS

DETAILS OF VALIDATED QUALIFICATIONS BY THE PANEL:

Title of Qualification Administrative Assistant Level of Qualification in NQF

NQF Level 5

NQF Level 4 √

NQF Level 3

NQF Level 2

NQF Level 1

Type of Qualification

School based qualification combined General and Vocational Education

√

Qualification in Vocational Training based on National Vocational Standards

Qualification in Vocational Training based on Vocational Standards

Other (specify)

Value of Qualification credits

No. of Credits

(1 Credit = 10 non-real hours)

430

Typical number of required classes/hours

Guided learning (Contact) Hours

2391

Self-study

450

Practice

1260

Assessment

198

NAME OF APPLYING INSTITUTION:

CENTRE OF VOCATIONAL EDUCATION AND ADVOCATING (CVEA) “GJON NIKOLLË KAZAZI”

St. “Mbretëresha Teuta” n.n. 50000, Gjakova, Kosovo

NAMES OF EXPERT PANEL MEMBERS PARTICIPATING IN ASSESSMENT:

Uragan ALIJA - Exp

Hamëz RAMA - Exp

Milot HASANGJEKAJ – NQA

DATES OF ASSESSMENT MEETINGS:

19.11.2015/20.11.2015/26.11.2015

RECOMMENDATIONS TO THE BOARD OF NQA:

Approval √

Disapproval

If accreditation is recommended, indicate extension and date proposed for expiry of accreditation:

Conditions (if any):

The Centre must complete the database for business, including user manual and procedures, and rights and responsibilities of each level of users of database.

The Centre must develop a plan in order to improve unjustifiable absences of students.

The Centre must put in place signalling system in its infrastructure, including exit instruction in case of danger.

The management shall determine the criteria to disseminate socio-economic scholarships.

For the quality assurance coordinator, the job description must specify his/her duties and responsibilities, in terms of his psychological/sociological role.

The number of credits for practical work, must be reviewed and it must be adapted conform to credits.

Center must develop an updating system for the documentation of the staff. Because, it has been identified that some teachers have obtained their licenses from the MEST, but they have not brought the copies of licenses to the Center to archive them.

The Centre must construct emergency staircases for the facility.

Deadline:

01.04.2016

Recommendation agreed by the Panel on:

Signed:

Uragan Alija (Chair of the Panel)

PART 2: GENERAL OUTCOMES AND CONCLUSIONS

GENERAL OBSERVATION ON THE VALIDATED QUALIFICATION AND/OR APPLYING INSTITUTION

Verification of data and applications;

Compilation of SAR on validation of qualification "Administrative Assistant” was assessed positively by the expert panel and mainly meets the necessary conditions and they had sufficient information.

The experts concluded that applications must be completed again due to inadequate filling of fields, providing only references of the attached supplements.

During the site visit and examination of evidences provided, additional documents were requested in order for this application to be compatible with the standards and more complete.

During the visit of the center, the panel concluded that the visit was conducted successfully and it is concluded that staff of the center was very cooperative and professional with the experts panel.

It should be noted with emphasis that staff of the center has provided all information requested in a record time.

Structure of Qualification and modules; Documents and materials used for training;

During the visit, the panel concluded that the center is licensed for vocational educational and advising, decision No.193/02-1 and that this qualification is based on a modular structure, which corresponds to the needs of the labour market and for the continuation of studies of students in relevant faculties.

The center, for this qualification, other than in curriculum, based also in the NQF, learning package and assessment instruments, materials these developed by MEST for formal schools.

The panel highly evaluates the simulations during executing the curriculum, performing of practical work, especially application of the training firm.

Assessment instruments should have description of each module, such as: title, credit value, learning outcomes and content, evaluation instruments and performance criteria.

Evidences of assessment, certification, tests;

Sufficient evidences have been provided regarding tests, entering test which is conducted in form of an interview,

It is applied the test on prior learning from the primary school and lower secondary school (9 years).

During this interview/test are identified prior knowledge of the candidate and the educational and training needs.

During the learning process, the student is evaluated at least two to six times.

This evaluation is part of candidate’s portfolio.

As other evaluation form are also formal assessment that are carried out at the end of each module, different projects at businesses, practical work, interest shown and the attendance of students.

Ensuring of quality control of students at CVEA “Gjon Nikollë Kazazi” in relation to vocational educational and training is done by checklist.

Whereas, panel considers that, based on the evaluation tools, has identified that average grade is 3.78, while the minimum threshold for passing is expressed by the grading system.

Candidate portfolio details and the training staff;

During the expert panel’s visit, to panel was provided candidate’s portfolio that proves information on tests, projects-seminars, practical work in the enterprises.

CVEA “Gjon Nikollë Kazazi” has presented an assessment proof of the company for the finished practice by the candidate, independently after conclusion of practice.

Based on the provided evidences and supporting documentation, such as the CV’s of staff, etc. Panel assessed that the professional staff is qualified for the provision of education and training to students, for the qualification concerned.

It is worth mentioning that over 70% of teachers has licenses to teach, issued by the MEST.

COMMENTS (IF ANY) ABOUT THE QUALITY OF INFORMATION/DOCUMENTS SUBMITTED WITH APPLICATION

Expert’s panel considers that the quality of the requested additional information after the visit was done in time and with high quality.

MATTERS OF INTEREST (IF ANY) – INCLUDING JUSTIFICATION FOR EVERY CONDITION PROPOSED BY THE PANEL

To check possibilities of building a school gym. This recommendation is supported by the fact of rationalization of classes, the health safety in the wintertime and the safety of movement and life of students from the school to the gym and from the gym to the school, as well as to have the infrastructure in the same place.

Management must complete, as soon as possible, the database and to put it in use conform all security conditions of its use.

It is recommended instalment of signalling system in the facility, at the entrance and exit to/from the facility.

It is recommended drafting of a plan to minimize unreasonable absences, at the same time the plan should be compatible with the provisions and rules of MEST, regarding absences.

Management is recommended to clarify the regulation and criteria of socio-economic scholarships.

Management is recommended to build a system to update the files of teachers to provide the latest achievements of staff and so those achievements are proven by documents obtained.

PART 3: EVALUATION OF QUALIFICATIONS AGAINST GENERAL VALIDATION CRITERIA APPLIED FOR ALL QUALIFICATIONS

1. QUALIFICATION PROPOSED FOR VALIDATION MUST BE JUSTIFIED

Not met at all

Partially met

Mainly met √

Fully met

Reasons for this conclusion:

Qualification for Administrative Assistant meets all the conditions and criteria of the supporting physical infrastructure and human resources, based on the NQF criteria.

Necessary surface area and sufficient space per VET, Classrooms, Cabinets and laboratories, Training firm, Necessary equipment, Teaching material, and Professional staff

The school is obliged to resolve the situation regarding school gym, which presently is not located within school building and students are forced to hold classes at another place.

2. QUALIFICATION OR MODULE HAS A CLEAR JUSTIFICATION WHICH MAKES THE GOALS, OBJECTIVES, OPPORTUNITIES FOR PROGRESS AND SUPPORT BY GROUPS OF INTEREST TO BE TRANSPARENT

Not met at all

Partially met

Mainly met

Fully met √


Vocational education and training of students is the target group in order to reduce unemployment and preparing students for jobs in the public or private sector,

An important segment of the program is the practical work and assessment of the practical work by the job providers for such work,

The demands of the business community for Administrative Assistant, and

Labour market orientation through a program, which helps the students prepare for administrative jobs and as assistant for other fields, such as in finance, accountability, marketing and sales.

3. VOCATIONAL QUALIFICATIONS MUST HAVE SUPPORT WITHIN RESPECTIVE SECTOR

Not met at all

Partially met

Mainly met

Fully met √


This qualification, as basis has a wide range of interdependencies with:

Business Administration sector (office jobs, Office Manager, Accountability official, Marketing official), and

Labour market needs and business community. Professional qualification standards of Administrative Assistant in the sector of Economy are developed by MEST in support to EU KOSVET project.

4. QUALIFICATIONS MUST HAVE CLEAR SPECIFICATION OF THE CONTENT AND COMPULSORY, OPTIONAL

OR CHOICE PARTS

Not met at all

Partially met

Mainly met

Fully met √


Qualification has a clear content of the teaching program (curriculum),

which is developed by MEST pursuant to AI.

Teaching program (curriculum) of level I and II, in accordance with vocational subjects, with the module descriptions attached for the vocational practices.

This conclusion is based on the provision of evidences of the teaching program (curriculum) of the two levels for grades 10, 11 and 12, as well as the vocational practice, pursuant to the AI of MEST.

5. WHEN POSSIBLE, THE NUMBER OF TRAINING HOURS SHOULD BE INDICATED, NECESSARY FOR

ACHIEVEMENT OF QUALIFICATION

Not met at all

Partially met

Mainly met

Fully met √


Based on the “Learning package” for Administrative Assistant, and

based on the trainer’s expririence, we have concluded that 4299 learning hours (429.9 credits) are sufficient for accomplishment of this qualification.

6. LEVEL OF QUALIFICATION AND VALUE OF CREDITS OF THE MODULES INCLUDED HERE ARE

DETERMINED IN ACCURATE MANNER (SEE ANNEX B FOR INSTRUCTION ABOUT THE LEVEL OF

QUALIFICATION)

Not met at all

Partially met

Mainly met

Fully met √


Based on the request of CVEA “Gjon Nikollë Kazazi” of level 4 validation

of qualification for Administrative Assistant and based on Annex B of the instruction on the level of qualification, standards and criteria are fully met.

Qualification level and credit value complies with the learning package

for Administrative Assistant.

7. INTRODUCTORY REQUIREMENTS FOR QUALIFICATION OR PREVIOUS KNOWLEDGE, ACHIEVEMENT OR

EXPERIENCE ARE CLEAR

Not met at all

Partially met

Mainly met √ Fully met


Are very clear and based on evidence and criteria of the institution.

There is no evidenced case for Recognition of prior learning.

8. SHALL NOT BE SUBJECT TO DIRECT OR INDIRECT DISCRIMINATION OR BARRIERS TO ACCESS

Not met at all

Partially met

Mainly met

Fully met √


CVEA “Gjon Nikollë Kazazi” is not subject to any kind of discrimination, starting from the persons with special needs, racial, religious, gender or any other discrimination and meets the standards through:

Legislation in force, Equal education and training for all, and Access to the building

9. METHODS OF ASSESSMENT MUST BE: FAIR AND OBJECTIVE, FLEXIBLE, VALID, RELIABLE, TRANSPARENT; PRACTICAL AND WITH REASONABLE EXPENDITURES

Not met at all

Partially met

Mainly met

Fully met √

Reasons for this conclusion: Assessment tools within the learning package regulate it in a very clear and flexible manner:

Through oral test, Through written tests, Through Seminars (projects), and Through practical work

10. WHEN POSSIBLE DESCRIPTION OF THE QUALIFICATION INCLUDES INDICATORS OR CRITERIA WHICH

NEED TO PROVIDE VALID OBJECTIVE BASIS TO DISTINGUISH THE WORK ON ASSESSMENT OF VARIOUS

CANDIDATES

Not met at all

Partially met

Mainly met

Fully met √


Criteria are clear through learning, training and practical results that must be achieved and provision of instructions to achieve such results.

CVEA has the regulation for evaluation of students, which well defined CVEA has also assessment system for practical work.

This conclusion is based on the provision of evidences of these regulations and assessment tools through tests, seminars, practical works, etc.

11. DRAFTED QUALIFICATION MUST HAVE TECHNICAL QUALITIES AND RIGOROUS CONTROL OF QUALITY

ASSURANCE

Not met at all

Partially met

Mainly met

Fully met √


Quality assurance control for the candidates, against the vocational training, is conducted through oral test, written test and through checklist,

Modular tests with grading system

12. SYSTEM OF DOCUMENTATION FOR QUALIFICATION MUST BE SUITABLE AND INCLUDE SUFFICIENT

EVIDENCE FOR VERIFICATION OF INDIVIDUAL ACHIEVEMENTS OF THE CANDIDATES

Not met at all

Partially met

Mainly met

Fully met √

Reasons for this conclusion: All achievements and evidence of candidates are completed in a dossier (portfolio) that contains:

Candidate’s achievement tests,

Candidate’s practical work during the VET process,

Grading of candidates by businesses where candidates held their practical work, and

Candidate’s seminar works.

PART A: QUALIFICATIONS BASED ON SCHOOL WHICH COMBINE VOCATIONAL AND GENERAL EDUCATION

ASSESSMENT OF QUALIFICATION AGAINST SPECIFIC CRITERIA OF VALIDATION

1. QUALIFICATION OR MODULE IS COMPARABLE WITH QUALIFICATION OR MODULE OF GENERAL

EDUCATION ON THE SAME LEVEL, INCLUDING CONTENT WITH THE GENERAL EDUCATION, COMPLEXITY AND LEVEL OF DIFFICULTY OF THE VOCATIONAL CONTENT

Not met at all

Partially met

Mainly met

Fully met √


This qualification is completely comparable with general education qualifications of the same level, including content of modules, their duration, the completion of the content in conformity with the latest developments in the field and practical work. It is considered that this qualification is completely fulfilled based on curriculum for level II, and vocational practice modules, harmonized according to AI set by MEST.

2. QUALIFICATION OR MODULE FOR WHICH THERE ARE NO NATIONAL STANDARDS MUST BE

DEVELOPED THROUGH A PROCESS BASED ON ANALYSIS OF THE OCCUPATION AND TO MEET THE

NEEDS IDENTIFIED IN INDUSTRY OR SECTOR

Not met at all

Partially met

Mainly met √

Fully met


This qualification for Administrative Assistant is based on the teaching program (curriculum),

This qualification is based on curriculum with vocational practice modules. It is considered that the evidence provided is pursuant to AI of MEST, with all clearly described programs of vocational subjects and modular system for vocational practice.

3. QUALIFICATION LINKED WITH ONE “PROFILE” BASED ON LEARNING REQUIREMENTS FOR ONE

OCCUPATION OR GROUP OF OCCUPATIONS INCLUDING NATIONAL OCCUPATIONAL STANDARDS FOR

THE OCCUPATION OR THE GROUP OF RESPECTIVE OCCUPATIONS

Not met at all

Partially met

Mainly met √

Fully met


Panel considers that the qualification for Administrative Assistant is related to the business administration profile,

It is related to office management.

4. CONTENT OF QUALIFICATION IS EXPRESSED WITH MEASURABLE OUTCOMES OF LEARNING, WHICH

PROVIDE CLEAR LEARNING GOALS AND MUNST NORMALLY BE DESCRIBED IN MODULAR FORM

Not met at all

Partially met

Mainly met √

Fully met


According to the panel, this qualification clearly expresses measurable results of VET,

This qualification provides employment opportunities, This qualification enables continuation of studies, meaning the second

cycle of studying.

5. QUALIFICATION INCLUDES DETAILED DESCRIPTION OF ASSESSMENT PROCEDURE OF THE PRACTICAL

PERFORMANCE ALONG WITH ALL OTHER REQUIRED EVIDENCE

Not met at all

Partially met

Mainly met

Fully met √


CVEA “Gjon Nikollë Kazazi” clearly proves the arguments of assessment procedure and practical performance in the Company,

This center has proven that the company evaluates and assesses student activity and its performance during the practice time and the staffs of the center does not interfere at all.

6. QUALIFICATION ENABLES THE CANDIDATE TO PROGRESS TOWARDS EMPLOYMENT OR OTHER

POSSIBILITIES OF CONTINUOUS EDUCATION

Not met at all

Partially met

Mainly met

Fully met √


This qualification of this center offers immediate employment of students in companies that show interest for this qualification,

With the qualification obtained in this center, students have the opportunity for higher education in universities, etc.

7. QUALIFICATION HAS BEEN DRAFTED TO ENABLE PROGRESS TO OTHER QUALIFICATIONS, BE THEM IN

THE SAME FIELD OR OTHER RELATED FIELDS

Not met at all

Partially met

Mainly met

Fully met √


The qualification for Administrative Assistant is drafted in conformity with the market demands with improvement in other areas as well,

Students can advance in other qualification areas in the field of economy.

8. QUALIFICATION HAS THE SUPPORT FROM RELEVANT STAKEHOLDERS OF EDUCATION AND

LABOUR MARKET, INCLUDING VETC

Not met at all

Partially met

Mainly met

Fully met √


This qualification has strong support from the education institutions, This qualification has strong support also from the labour market

demands, This qualification has support from the legal infrastructure in

continuation of education.

PART 4 B: QUALIFICATION OF VOCATIONAL TRAINING BASED ON NATIONAL VOCATIONAL STANDARDS


1. QUALIFICATION IS LINKED WITH NEEDS IDENTIFIES IN INDUSTRY OR SECTOR

Not met at all

Partially met

Mainly met

Fully met √

Reasons for this conclusion : The Panel considers that the analysis performed by MEST, for the development of this qualification and the labour market needs, provide sufficient evidence that this qualification is linked with the labour market needs, the sector of industry. This qualification is based on:

Labour market analysis by MEST, Advisory board, Learning package, Cooperation with business sector, Recommendations of external experts

2. QUALIFICATION IS BASED ON RELEVANT NATIONAL OCCUPATIONAL STANDARDS DEVELOPED

THROUGH PROFESSIONAL ANALYSIS AND APPROVED BY VETC

Not met at all

Partially met

Mainly met

Fully met √

Reasons for this conclusion :

The Vocational Education and Training Council (VETC) has adopted the entire national qualification vocational standards package.

We propose that learning packages of Administrative Assistant to be reviewed and upgraded with additional modular units, mentioned in recommendations.

3. QUALIFICATION IS DIRECTLY LINKED WITH OCCUPATION OR GROUP OF IDENTIFIED OCCUPATIONS

Not met at all

Partially met

Mainly met

Fully met √

Reasons for this conclusion : This qualification is directly related with:

Business Administration, and Office management

4. QUALIFICATION FROM MODULES WITH CONTENT EXPRESSED IN MEASURABLE RESULTS OF THE

ACHIEVEMENTS EXPRESSED IN MEASURABLE RESULTS OF THE ACHIEVEMENTS WHICH PROVIDE CLEAR

LEARNING/TRAINING GOALS

Not met at all

Partially met

Mainly met

Fully met √

Reasons for this conclusion : ELearning package with modular system exists and has clear objectives.

The purpose of modular units for education and training of students is a sensitive process of achievement.

Logical connection of modular units aims training of students and the results are measurable through assessment tools.

5. QUALIFICATION INCLUDES DETAILED DESCRIPTION OF PRACTICAL PERFORMANCE ASSESSMENT

PROCEDURE, ALONG WITH THE QUANTITY AND TYPES OF REQUIRED EVIDENCE

Not met at all

Partially met

Mainly met

Fully met √


Students evaluation procedure is clear, Parallel to theoretical learning in schools, in businesses conducts

practical work, Professional work in CVEA “Gjon Nikollë Kazazi“, conducts within

cabinets of the training firm. The Experts Panel considers that the procedure of student assessment is

clear and parallel to theoretical learning (tests) it is assessed the practical work in companies (signed checklist).

6. QUALIFICATION ENABLES THE CANDIDATE TO PROGRESS TOWARD EMPLOYMENT OR OTHER

OPPORTUNITIES OF CONTINUOUS EDUCATION WITHIN EMPLOYMENT

Not met at all

Partially met

Mainly met

Fully met √


It is directly related to labour market, Training for advancement and job saving, Able to continue with the professional progress in the area of Bussines

Administration in a horizontal manner, Equal opportunity in the continuation of studies

7. QUALIFICATION HAS THE SUPPORT FROM RELEVANT STAKEHOLDERS OF EDUCATION AND LABOUR

MARKET, INCLUDING KAAP

Not met at all

Partially met

Mainly met

Fully met √


This qualification relies on teaching program (curriculum) for two levels, referred to AI of MEST. This teaching program (curriculum) is compiled by the MEST, based on the labour market needs, with the support of Chamber of Commerce, VETC and MEST.

PART 4 C: QUALIFICATIONS OF VOCATIONAL TRAINING BASED ON PROFESSIONAL STANDARDS WHICH HAVE NOT BEEN APPROVED IN NATIONAL LEVEL


1. DEVELOPER OF QUALIFICATIONS MUST PROVIDE SUFFICIENT EVIDENCE TO DEMONSTRATE THAT THE

PROPOSED QUALIFICATION IS BASED ON THE REAL NEEDS OF THE LABOUR MARKET E.G. LINKED WITH THE

NEEDS OF ANY PARTICULAR OCCUPATION, OR SKILLS AND KNOWLEDGE IDENTIFIED DURING EXERCISING

OF ANY OCCUPATION

Not met at all

Partially met

Mainly met

Fully met


2. QUALIFICATION FROM MODULES WITH CONTENT EXPRESSED IN MEASURABLE RESULTS OF THE

ACHIEVEMENTS EXPRESSED IN MEASURABLE RESULTS OF THE ACHIEVEMENTS WHICH PROVIDE CLEAR

LEARNING/TRAINING GOALS

Not met at all

Partially met

Mainly met

Fully met


3. QUALIFICATION INCLUDES DETAILED DESCRIPTION OF PRACTICAL PERFORMANCE ASSESSMENT

PROCEDURE, ALONG WITH THE QUANTITY AND TYPES OF REQUIRED EVIDENCE

Not met at all

Partially met

Mainly met

Fully met


4. QUALIFICATION ENABLES THE CANDIDATE TO PROGRESS TOWARD EMPLOYMENT OR OTHER

OPPORTUNITIES OF CONTINUOUS EDUCATION WITHIN EMPLOYMENT

Not met at all

Partially met

Mainly met

Fully met


5. QUALIFICATION HAS THE SUPPORT FROM RELEVANT STAKEHOLDERS OF EDUCATION AND LABOUR

MARKET

Not met at all

Partially met

Mainly met

Fully met
