Report for internship

5/20/2018 Report for internship

1/28

1

1.0 INTRODUCTION

Industrial Training (BMMT8006) has been listed as one of the requirements for

students of Bachelor in Human Resource Management (Hons), International

Islamic University College Selangor to graduate. Carrying 6 credit hours, it is as

important as all other subjects combined because it is the practical of all the

theoretical knowledge students absorbed since they were enrolled.

Industrial Training or famously known as internship is a course where

student is sent to an organization of choice to take a peek on the real work

environment and to experience it first hand before entering it as an employee.

The extended objectives of this training are as follows:

i. To prepare students physically, mentally and emotionally before entering

the work environment and starting career after graduation.

ii. To groom students personality and attitude to prepare them for real

working environment.

iii. To increase and develop their self-confidence, motivation, skills,

knowledge, abilities and experience.

iv. To familiarize students with the culture of the working environment and

the different rules practiced at the particular organization so that they are


2/28

2

able to understand and ready to adapt to their new organization culture

when they start their career.

v. To provide the opportunities for students to put the tangible and intangible

knowledge they learned in the university college into practice.

Most of the students taking Bachelor of Human Resource Management

(Hons) tend to choose organizations specialize in trading, banking, oil and gas

industry etc. As for them, that will expose them more to the industry and provide

them with the relevant experience they want. I, on the other hand, have chosen an

education institute, Center for Foundation Studies of International Islamic

University Malaysia (CFSIIUM), to be the place where I put my theoretical

knowledge into practice. The reason for this choice is that I want to understand

the process of where educators are selected and how they are compensated.

During my three months training in the Centre, I have been placed in two

different departments namely Human Resource Department Unit (HRDU) and

Maintenance and Services Unit (MNSU), and being put under the supervision of

two supervisors, Sr. Rohani binti Amat and Br. Mohd Salmee bin Mohd Sari.

They are both the Senior Assistant Director of their respective unit. However, Br.

Mohd Salmee bin Mohd Sari has been transferred to Admission and Records

Department on his last day as my organization supervisor.


3/28

3

1.1 EXPECTATION

When I make the decision to do my training in the Centre, I knew exactly what I

wanted from this training but I did not realize what I was about to get. Since

CFSIIUM is a well-known international education institution, I expected the staffs

to be serious and straight-faced, full of authority, everyone must be a Dato or

Prof. or somebody else and everything must be according to the format and I

expected a text-book organization.

After I started training here, my expectation came to a slight change.

CFSIIUM is really a text-book organization but they are also as flexible as the

demand needs. To put it in a simple sentence, CFSIIUM is obviously higher than

my expectation. Since CFSIIUM is not the headquarters, I expected to learn just

few aspects in human resource management such as attendance and training.

However, during my training at the Centre, I was exposed to almost all

aspects of human resources management such as benefits management,

promotion, staff transfer, performance management, recruitment and selection

process, end of services management, training and attendance, occupational safety

and health management, leaves application, legal unit and disciplinary actions,

and conflict management. After I finished my training at the Centre, I realized

that I have actually received more than I expected before the training started.


4/28

4

2.0 CFSIIUM BACKGROUND

Geographically, CFSIIUM is located at Jalan Universiti, Seksyen 17, 46350

Petaling Jaya. The headquarters is International Islamic University Malaysia

(IIUM) which is located at Gombak, Selangor. Other than CFSIIUM Petaling

Jaya and the main campus in Gombak, IIUM has another 2 campuses located in

Gambang and Kuantan, Pahang. The head of CFSIIUM Petaling Jaya is Prof. Dr.

Torla Hj. Hassan, Dean of CFSIIUM Petaling Jaya.

CFSIIUM was officially established on May 20th

1983 after granted by

DYMM Seri Paduka Baginda Yang di Pertuan Agong, Tuanku Haji Ahmad Shah

Al-Mustain Billah Ibni Al-Marhum Sultan Abu Bakar Riayatuddin Al-Muadzam

Shah. CFSIIUM Petaling Jaya is the first IIUM main campus before IIUM

Gombak campus was built. IIUM officially started their first academic session on

July 18th

1983 with 153 students.

On August 24th

1993, Tun Dr Mahathir Mohamad, the Prime Minister of

Malaysia at the time officiate the ceremony of groundbreaking and placement of

foundation stone at the 272 hectares land of IIUM Gombak. Eight years later, Tun

Dr Mahathir Mohamad once again officiate the opening ceremony of IIUM

Gombak main campus on April 17th

2001.


5/28

5

The first rector of IIUM was Tan Sri Prof. Muhammad Abdul Rauf and

the first president was Tun Hussein Onn. His Royal Highness Sultan Haji Ahmad

Shah Al-Musta'in Billah Ibni Al-Marhum Sultan Abu Bakar Ri'ayatuddin Al-

Mu'adzam Shah, the Sultan of Pahang state has been officially appointed as the

first Constitutional Head and still in power.

2.1 VISION, MISSION AND PHILOSOPHY

Since its establishment, IIUM aims to become a leading international

centre of educational excellence which seeks to restore the dynamic and

progressive role of the Muslim Ummah in all branches of knowledge and

intellectual discourse. Its mission, on the other hand, is presented in the code

Triple ICE which can be explained as follows:

Integration;

Islamization;

Internationalization; and

Comprehensive Excellence

The philosophy of the University was inspired by the recommendations of

the first World Conference on Muslim Education held in Mecca in A.H. 1398/


6/28

6

A.D 1977. The spirit of this philosophy is based on the first five verses of Holy

Qur'an which was revealed to the Prophet Muhammad S.A.W. almost 1500 Hijri

years ago. The verses can be translated as below:

Read! In the name of the thy Lord and Cherisher, Who created

Created man, out of a leech-like clot :

Read! And thy Lord is Most Bountiful

He Who taught (the use of) the Pen

Taught man that which he knew not

According to this philosophy, knowledge shall be propagated in the spirit of

Tawhid, leading towards the recognition of Allah as the Absolute Creator and

Master of mankind. The spirit behind this recognition of Allah as the Lord of the

World represents the apex in the hierarchy of knowledge. Thus, all disciplines of

knowledge should lead towards subservience of this truth. This is because

knowledge is a form of trust (amanah) from Allah to man, and hence man should

utilize knowledge according to Allah's will in performing his role as the servant

and vicegerent (khalifah) of Allah on earth. In this way, the seeking of knowledge

is regarded as an act of worship.

CFSIIUM also practice Islamic culture in their working environment.

There are usrah or group discussion on religious and global issues every Friday


7/28

7

which is compulsory to all the employees. Attendance to such discussion will earn

employees their Competency Talent Development (CTD) marks. Other than that,

it has become official culture in CFSIIUM to address their employee with the title

Brother for man and Sister for woman. This is as to claim that all of us are

brothers and sisters in Islam and to avoid calling people with just their name to

avoid disrespect. CFSIIUM also enforce on the Dress-Code Rules in the Centre.

Such rule makes the employees more proper and presentable. This is also one of

the examples CFSIIUM wanted to expose to the students so they may follow.

2.2 SERVICES

CFSIIUM provides tertiary education level which is at the same level of Diploma,

Sijil Tinggi Pelajaran Malaysia (STPM), Sijil Tinggi Agama Malaysia (STAM)

and A-Level. At CFSIIUM, students will be prepared academically and mentally

in order topursue their bachelors degree.If students passed and graduated from

CFSIIUM, they will automatically offered place in IIUM Gombak or Kuantan

according to their programs. In simple sentence, CFSIIUM provides Pre-

University education same as those Matriculation Colleges owned by the

government had to offer.


8/28

8

In CFSIIUM, there are three main departments namely Languages

Department, Sciences Department and Arts Department, and 15 foundation

programs offered. 10 of them are categorized under Sciences Department, 2 are

under Languages Department and the other 3 are defined as programs under the

Arts Department.

Even though all this programs are still organized, monitored and managed

by CFSIIUM Petaling Jaya, there are few programs have been relocated to the

other campuses due to limited spaces and resources at CFSIIUM Petaling Jaya.

Sciences programs are all at Gambang Campus except Engineering, ICT and

Architecture meanwhile Arts programs are all in CFSIIUM Petaling Jaya except

Economics in Gombak campus. Languages programs are all in CFSIIUM Petaling

Jaya. The departments and programs are as shown in the table as follows.

Table 2.1 Language, Sciences and Arts Programs

DEPARTMENT CFS

PJ

CFS

GOMBAK

CFS

GAMBANG

English

Arabic

Engineering

Information and Communication


9/28

9

Technology

Medicine

Architecture and Environmental Design

Biological Science

Physical Science

Pharmacy

Nursing

Dentistry

Allied Health Sciences

Laws

Economics and Management Sciences

Islamic Revealed Knowledge Human

Sciences


10/28

10

3.0 ORGANIZATIONAL CHART

CFSIIUM is led by a Dean. The Dean of CFSIIUM is answerable to Deputy

Rector of Academic and Planning in Gombak. The Dean of CFSIIUM Petaling

Jaya is Prof. Dr. Torla Hj Hassan. He is assisted by a Director of Administration

and Services. While the Dean administers academic aspects in the Centre, the

Director is entrusted with leading the administration and services of CFSIIUM.

All deputy deans and their subordinates report to the Dean meanwhile all

the assistant directors and their subordinates report to the Director of CFSIIUM.

Table 3.1 below explains the latest lineup for CFSIIUM.

Table 3.1 Line up for CFSIIUM Petaling Jaya

No. Position Name

1 Dean Prof. Dr. Torla Hj Hassan

2 Director Dato Abdul Rahim Hj Ahmad

3 Deputy Dean, Admission and Records Mohamad Azmi Sulong

4 Deputy Dean, Sciences Programmes Susilawati Hamzah

5 Deputy Dean, Arts Programmes Murshid Kassim

6 Deputy Dean, Languages Nita Fauzee Selamat

7 Deputy Dean, Residential Management Hasanul Basri Abdullah


11/28

11

and Discipline

8 Deputy Dean, Student Development Che Abdul Majid Che Omar

9 Deputy Dean, Gambang Campus Izdihar Ishak

10 Deputy Director, Information

Technology Department

Mohd Fahmi Nordin

Department of Economics and Management Sciences

11 Head Manizah Mazali

12 Deputy Head Noredah Abdul Rahman

Department of Laws

13 Head Siti Humaiyah Bakri

14 Deputy Head Serysyah Zamila Panot

Department of Islamic Revealed Knowledge and Human Sciences

15 Head Shapizan Johari

16 Deputy Head Hamizah Koming

Department of Language and Management

17 Head Saiful Adli bin Shamsul Tajiri

Department of Biology

18 Head Zahala Ghazali

19 Deputy Head Haliza binti Hamzah

Department of Mathematics

20 Head Faizah Jaafar


12/28

12

21 Deputy Head Dayana Ibrahim

Department of Chemistry

22 Head Siti Fathimah Putery Jemain

23 Deputy Head Siti Ruziani Parmin

Department of Physic

24 Head Muzamir Azmi

25 Deputy Head Mimi Syahida Abd Wahid

Department of Architecture and Environment Design

26 Head Zairila Juria Zainal Abidin

27 Deputy Head Mohd Rifzal Shariff

Department of Information and Communication Technology

28 Head Mohd Norhaedir Idris

29 Deputy Head Rashidah Anuar

Gambang Campus

30 Head Azyril Iskandar Abdullah

English Language Department

32 Head Hafizah Ahamad

33 Deputy Head Nellia Lizrina Salleh

Qur`anic Language Department

34 Head Manisah Mohd Noor

35 Deputy Head Marzidah Hashim


13/28

13

Figure 3.1 Organizational Chart of CFSIIUM


14/28

14

4.0 INDUSTRIAL TRAINING ACTIVITIES

During my three months training, I was assigned to the Human Resource

Development Unit (HRDU) under the supervision of a Senior Assistant Director,

Sister Rohani binti Amat for 6 weeks. Another 6 weeks I spent at Maintenance

and Services Unit (MNSU) under the supervision of Senior Assistant Director,

Brother Mohd Salmee bin Mohd Sari.

My first week was spent at HRDU doing basic administration duties such

as filing, documenting and sorting files in the cabinets. During this week, I was

taught how to use the photocopy machine, printer, facsimile, scanner and

shredder. My supervisor helped me familiarize myself with the offices and

departments in CFSIIUM. At the end of this week, I was able to use every

machine in the office without any assistance and find any file needed without

opening every cabinet and walk around without lost. I was also able to memorize

all the files and the cabinets and that made my job lot easier and faster.

The next week was more interesting since I have been given the

opportunity to study many files concerning my field of study. I learned many

cases of staff disciplines, leaves and absences, promotions, transfers, salary grades

and staffing process. My supervisor also taught me how any procedures were

done and the steps to be taken in most situations. I was also asked to draft


15/28

15

certification letters and memos. I was taught how to draft formal letters,

circulations and memos. In this week, I was entrusted to compile the proposals for

DG Scheme meetings. I was responsible to prepare 14 sets of tape-bound

proposals to be distributed in the meeting. During this week, I also spent most of

my time studying letters, documents and typing. At the end of this week, I was

able to draft official letters and memos. I was also understood what to do if

anything happen suddenly and who to refer different cases to.

During the third and fourth week at HRDU, the administrative assistant

entrusted me to answer the incoming telephone calls and taking messages. I was

taught the telephone manners and how to answer calls. Telephone line in

CFSIIUM has internal and external lines. I was taught on how to transfer the calls

from different line and how to use the directories in the telephone system. In this

week, I was also entrusted with organizing staff personal files. I was given access

to staff personal files and taught how to update the files. In CFSIIUM, they have

two data keeping system which are in hard copies and in soft copies. I was asked

to maintain the hard copies of staff personal files. When I finished my fourth

week, I already mastered the telephone and front desk skills, and memorized most

of the staffs file locations.

From week 5 to week 10, I was transferred to MNSU and supervised by

Brother Mohd Salmee Mohd Sari. My supervisor appointed me to be his secretary


16/28

16

in the weekly meeting with the outsource company and I was responsible to

minute the meeting for the 6 weeks. He taught me how to minute meetings and

the format CFSIIUM used to minute meetings. He also taught me how to deal

with clients from outside CFSIIUM and I was entrusted to prepare a quotation for

supply and install air conditioners in several buildings in CFSIIUM.

At MNSU, I was taught on how to deal with different kind of clients.

Since MNSU deals regularly with students and outsiders, I was taught how to

answer to several different requests. I was taught to direct people to the relevant

person and I was taught to be patient when dealing with persistent, last minute

requests from the clients.

One of my main tasks at MNSU is to collect fuel receipts and key in the

details in the computer. I was also responsible to check the fuel reports and

compare with the summary sent by the fuel company to make sure the reports are

tally to the summary. My supervisor taught me how to know which report is fraud

and how to deal with such thing. It was also my responsibility to record and

update driver duties everyday besides recording transport and venue request

forms. I also learned how to use the online booking system in CFSIIUM intranet

system.


17/28

17

While working at HRDU kept me busy with employees businesses,

working at MNSU kept me entertained with customers from students and

outsiders. I was asked to help students in their venue booking requests, transport

bookings, and program schedules. I still maintained the updated files in MNSU

and occasionally helped sending files and documents to other departments. My

supervisor had also entrusted me to create a new form to record vehicles

maintenance and repairs. I was also taught on how to make procurement and ask

for quotation or invoice from other companies. By the end of my period at

MNSU, I learned many administrative and secretarial tasks such as prepared

minutes, agendas, letters and invitations, procurement and quotations. I also

learned how to deal with customers in pressure and how to solve last minute

problems.

My final two weeks were spent at HRDU. I resumed my tasks of updating

files and documents, prepare minute sheets for every file and I re-arranged the

files and the cabinets to make access to them easier and faster. I also made the

tagging for every file and cabinet so it would be more systematic and accessible.

During my final weeks, I was involved in the preparation of Briefing on

Proposed Transfer Retirement Benefits Fund to Employee Provident Fund (EPF).

I was taught how to invite employees, confirm attendance and arrange venue and

refreshments for the program. My final two weeks were spent learning how to

organize program in CFSIIUM.


18/28

18

Generally I was exposed to administrative works in human resource. In all

the filing, documenting, and even photocopying, I learned many things in

practical human resource. My supervisors let me deal with the employees,

entertain customers and learn practical human resource in a way that suited me. I

was given full access to all the files, confidential or not, with the understanding

that I need to know all those things to help me be a better leader in human

resources management section. I believe that all these activities are necessary for

me to understand how working environment is and why is it different from the in-

class theoretical knowledge I have learned in 3 years before.


19/28

19

5.0 CONCLUSION

5.1 INTERNSHIP EXPERIENCE SUMMARY

Doing industrial training in CFSIIUM made me realize that the real work

environment is not as how it was described in the textbook. This training made

me understand that it would have take more than 500 pages textbook to describe

the real work environment. From my training, I realized that in order to

understand the use of certain knowledge, we need to practice it. Like the Prophet

Muhammad once said, Knowledge without practice is like a tree without fruits.

The past three months has been very constructive to me. I learned more

intangible knowledge. I felt developed. My supervisors have used the period

creatively to expose me to as many areas of work as possible. They let me do and

experience many things by myself. They brought me with them in the important

peoples meetings; they introduced me to the top management as well as the

support staff groups and they taught me everything possible so I will be ready to

face real work environment should I be accepted to any organization after I

graduate.

Working in two departments with totally different functions and

environment has been the most challenging yet interesting to me. The silence and

full of formal aura in HRDU office and the noisy, always crowded MNSU office


20/28

20

are very helpful in creating the more flexible me. I learned when to be a follower

and when to be a leader. I learned to accept and question whenever necessary. My

supervisors tried their best to ensure I was prepped enough with the pain and gain

in climbing the career ladder. They exposed, explained and showed me how to

deal with many office and management matters. They made me understand that

not all textbook solutions are applicable at certain situations. In real situation, we

need to decide something without the textbook interference. They stressed on how

a leader should rely on his mind and heart, not on textbook or the scroll.

My supervisors are both the Senior Assistant Director of CFSIIUM. They

are answerable to the Director of CFSIIUM, Dato Abdul Rahim bin Ahmad.

Both of my supervisors have been in service with IIUM for more than 15 years

and they have been working at many different departments. My last day of

training, my supervisor at MNSU, Br. Mohd Salmee bin Mohd Sari, received a

letter of transfer to Admission and Records Department. He was happy with

MNSU but he happily accepted the transfer because he said that will give him

more exposure and he can learn lots of new things. He also taught me that not all

situations at work are wanted but all of the situations are needed in order to build

our career. Both my supervisors had spent time with me sharing their experience

in working and career building and that was very inspiring. They inspired me to

achieve higher than I targeted when I was in campus.


21/28

21

Long story made short, the experience I got from training at CFSIIUM

was greatly influential and I managed to reach the objectives. I have had fun

learning there and I will be more than happy if I get the chance to work there in

the future. CFSIIUM had made my industrial training worth the three months

learning period.

5.2 REFLECTION ON PERSONAL DEVELOPMENT

DURING INTERNSHIP

Walking out from CFSIIUM on my last day of training, I felt full. I was different

from me on the first day. I understood things I did not understand when I was in

campus. I felt more developed in term of knowledge and personal experience.

COMMUNICATION AND INTERPERSONAL SKILL

When I was in campus, I love to talk in front of people but I did not have the

skills. During my training, I watched how my supervisor interacts with her

subordinates and how she speaks in public. I also noticed the manner used by the

officers in dealing with employees from various backgrounds. Therefore, when I

was asked to answer phone calls or attend the counter, I imitated my supervisor. I

was also involved in meetings and they asked for my opinion. Of course I

stuttered at first. But second and next, I was good. I could let the other party hear


22/28

22

my smile and I can entertain customers well. I know what to say at what moment.

I feel very confident to speak well in front of others now.

WRITING SKILL

My writing skill has also sharpened during the training. I learned the way to

nicely write rejection letter and the well-mannered way in expressing

condolences. I learned to use certain words which are jargons to me before and I

know how to properly use words which I have always misused before. Other than

that, I also learned how to write business proposals and procurement. I can also

write memos, formal letters and prepare minutes for official meetings in shorter

time than before.

TECHNICAL AND IT SKILLS

In term of technical and IT skills, I can proudly claim now that the photocopy

machine is no longer an alien to me. I learned my way around it and I know how

to photocopy, print, scan and fax from the big photocopy machine. I also know

how to connect my laptop to the photocopy machine and use it from my laptop.

I also learned how to use Oracle data system and IIUM staff webmail

system. I learned the other functions of computer application such as Microsoft

Office that I was never aware of before training. I also understood a lot of intranet

and computer tricks used in working environment.


23/28

23

5.3 ANALYSIS OF CFSIIUM STRENGTHS AND

WEAKNESSES

As I went through my training, I noticed a few things about CFSIIUM. First good

thing about them is the way they value seniority but never ignore authority. There

are many support staffs aged more than the management. The administrative

assistants mostly are older than their bosses. While they are obedient and friendly

to their bosses, the bosses are also showed their politeness to the support staffs.

The bosses really respect the support staffs. Sometimes they do some clerical

works by themselves even when they can ask the support staffs to do that. Their

respect to each other disregard of authority or power is one of the strength of this

organization.

The other strength of CFSIIUM that I found out is in their recruitment

style. Due to my observation, it is obvious that CFSIIUM prefers internal

recruitment than external recruitment. If there is any vacancy in CFSIIUM, they

will announce it in the staff webmail. They prefer someone from their employees

circulation. This is good for their organizational culture sustenance. While they

still values new talent from outside the circle, they will ensure the culture

sustained by ensuring the new employee guided by a senior employee in term of

organizational culture, rules and regulations and standard operation procedures.


24/28

24

Other than that, CFSIIUMs organizational strength is its Islamic values.

CFSIIUM prioritizes Islam in its employees daily works. It is compulsory for

every employee to attend an annual Ibadah Camp in order to train them to practice

Islam in daily lives. CFSIIUM also has their workers attend a liqa every Friday

morning. They believe that if the employee is well educated about Islam, they will

be able to practice Islam in their daily lives hence be a trustworthy and

responsible worker who can contribute a lot to the organization.

Every organization has their own Achilles heel. That is normal and

unavoidable since organization is managed by human. From my perspective,

CFSIIUM weak spot is their poor data keeping system. All letters, documents and

important files are in hard copies and stored in a file. They have over hundreds

thick files and stuffed in the cabinets. They do not keep soft copies of those

documents which can make it easier to be accessed, monitored and kept. I cannot

imagine what if fire burns the whole campus and how they would save the files.

From my perspectives, this data keeping system is outdated and irrelevant to

CFSIIUM updated technology in campus. They can change the data keeping

system and that action can save a lot of trees from being used to make papers.

They can save the mother earth by changing their data keeping system.


25/28

25

6.0 RECOMMENDATION

CFSIIUM is already a big name in education industry. Their products are proven

in quality and excellence. However, this good reputation can be tarnished if

CFSIIUM do not improve their data keeping system. Hard copies are hard to

manage, consume lots of space and time and wasting resources. In order to remain

efficient and productive, CFSIIUM need to change its data keeping system. Staff

personal files, confidential files, and office files should be kept in soft copies.

This can ensure the safety of the data and save a lot of time, spaces and resources.

Besides, it can provide the administrative assistant the time to do more productive

tasks than filing and preparing minute sheets.

Good relationship between bosses and subordinates are good. However, at

certain point, it may lead to disrespect among subordinates. In CFSIIUM, all the

bosses are considerate and thoughtful, which is good. However, from my

perspective, that goodness need to be toned down a little. This is due to increasing

disrespect behavior from new employees who do not understand the subtle respect

practiced by the employees. Some of the new employees thought that their bosses

are okay with friendly and outspoken behavior so they overacted. This made the

bosses offended and the other employees scared. I believe that if the bosses show

more authority in term of giving orders and addressing subordinates, the

disrespect behavior can be avoided.


26/28

26

In term of my training, I would recommend CFSIIUM to be more

prepared in giving training to undergraduates seeking internship like I was.

Maybe HRDU can come out with a syllabus of training or schedule of training for

undergraduates who wish to do their training there. This can avoid the situation

where supervisors do not know what works to give to the trainee, what suits them,

what can and they should and need to do. This will make things easier for both

parties. This will also make training objectives more specific and reachable.

My training period with CFSIIUM has ended after three months. I am

proud to say that I have been given training at CFSIIUM after 3 years in-campus

studying at IIUCS. The opportunity, the experience, the knowledge and

everything I have earned from the training will not be forgotten and will be kept

in practice should I be working in this field in the future, Inshaa Allah.


27/28

27

7.0 REFERENCES

1. Rohani binti Amat. Senior Assistant Director. Human Resource

Development Unit, International Islamic University Malaysia. April 15th

2014.

2. Zainab Ab Rani. Senior Administrative Assistant. Human Resource

Development Unit, International Islamic University Malaysia. April 15th

2014.

3. Mohd Salmee bin Mohd Sari. Senior Assistant Director. Academic and

Records Department, International Islamic University Malaysia. March 31st2014.

4. Rosinawani binti Mustafa. Administrative Assistant. Maintenance and

Services Unit, International Islamic University Malaysia. March 31st2014.

5. Jalilah binti Abdul Ghani. Senior Administrative Assistant. Maintenance

and Services Unit, International Islamic University Malaysia. March 31st2014.

6. Suzila binti Alias. Assistant Director. Human Resource Development

Unit. International Islamic University Malaysia. April 15th

2014.

7. www.iium.edu.my April 16th

2014.
http://www.iium.edu.my/http://www.iium.edu.my/


28/28

28

8.0 APPENDICES

Documents

Report for internship