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A STUDY ON EMPLOYEE SATISFACTION
BABY ENGINEERING PRIVATE LIMITED
Dissertation
of the
Master of Business Administration.
Under the guidance of
Faculty Member, Thiagarajar School of Management, Madurai.
.
Thiagarajar School of Management
1
A STUDY ON EMPLOYEE SATISFACTION IN
BABY ENGINEERING PRIVATE LIMITED
Dissertation submitted in partial fulfilment
of the requirements for the award degree of
Master of Business Administration.
By
Ramya B
Reg.No. A9410186
Under the guidance of Dr. J. SathyaKumar,
Faculty Member, Thiagarajar School of Management, Madurai.
Thiagarajar School of Management
Madurai
MAY-JUNE 2010
Faculty Member, Thiagarajar School of Management, Madurai.
2
ACKNOWLEDGEMENT
First and Foremost, I would like to express my gratitude and thanks to the
Lord Almighty for his grace in all my activities.
I take this golden opportunity to sincerely express my profound gratitude to Prof. Vidya Suresh, Thiagarajar School of management for her unstinting support extended to me to do the project successfully.
I sincerely thanks to Dr. J. SATHYAKUMAR, Thiagarajar School of
Management, for hid guidance, thoughtful inside and invaluable suggestion
during all stages of this project work.
I express my sincere thanks to Mr. DEVARAJ, HR Manager, Baby
Engineering Private Ltd., Thuvakudi, Trichy for giving me permission to carry
out this study in his esteemed organization.
I am gratefully indebted to all the respondents who spent their precious
time for me and my parents and my friends for their constant love,
encouragement, and support throughout my research work.
3
RESUME
B.RAMYA
Mobile no. – 9655309977, 9952156739
E-mail ID: [email protected]
Total Experience: 2 Years
Experience Highlights:
Organisation IBS Software Services Private Limited. Trivandrum
Designation Software Engineer
Project Name iWise -6 months (October 2007 – March 2008) .It is a Business Management solution.
iLogistics – 1 year and 4 months (April 2008 – July 2009).It is an airline reservation for crew and transport.
Education Qualification:
Exam/Degree Name of the College Board/university Year of Passing
Aggregate
MBA Thiagarajar School of Management. Madurai.
Madurai Kamraj University
2011 6.95* CGPA
B.E(ECE) Saranathan College of Engineering. Trichirapalli
Anna University. Chennai
2007 77%
HSC S.V.S Girls Higher Secondary School. Trichirapalli.
State Board 2003 93%
SSLC S.B.O.A Matric Hr.Sec School. Madurai.
Matric 2001 92%
* - Up to 1st semester
4
Acheivements:
Got Prize in Junior level GK Exam
Class topper in 10th public exam
Got prize in talent exam
Undergraduate:
Department Topper in ‘Principles of Management’ in Engineering.
Coordinator of many activities held in our college.
Postgraduate:
Joint Executive of our college marketing club “CHANDAI”
Have authored a paper on “Role of HR during Mergers and acquisition” in our college HR magazine EXPLOREs 10
BEC Certified with Pass with Merit
Presented a paper in a National Level Conference on ‘Corporate Social Responsibility’.
Organizer in many of our college events like Dimensions ,YUKTI ,Conferences etc
DECLARATION:
I hereby declare that all the above furnished details are true to the best of my knowledge.
Place: Madurai Yours faithfully,
Date: B.Ramya.
5
TABLE OF CONTENTS
CHAPTER-1 Page
Company profile 7
CHAPTER-2
Introduction to the topic 16
Objectives and scope of the study 18
Review of literature 20
CHAPTER-3
Research methodology 23
CHAPTER-4
Analysis and Interpretation 26
CHAPTER-5
Findings 34
Suggestions 34
Conclusion 35
BIBLIOGRAPHY 37
ANNEXURE 38
6
CHAPTER -1
7
PROFILE OF THE
ORGANISATION
8
PROFILE OF THE ORGANISATION
ORIGIN
Established in the year 1975 BEPL entered in to small fabrication works
of M/s BHEL, Trichy. Today BEPL is in a position to boast itself as the pioneer
in manufacture of components for power plant equipment namely boiler, heat
exchanger, auxiliaries, HRSG, WHB, low and High pressure piping, structures
etc.., conforming to requirements of ASME, ANSI,IBR, ISO, NPCIL etc..,
Excellent financial resources coupled with most dedicated team of
technocrats, professionals and technicians aided with high quality management
systems has ensured a growth rate of 15% per annum.
Today we are proud to say that BEPL have grown to the status of a global
player especially with accreditation to ISO 9001:200by BVQI.
BEPL is in the process of entering into licensing agreement with reputed
European manufacturer of HRSGs for Combined cycle power plant.
BEPL is also in the process of establishing a full-fledged Projects
division to enable to execute large scale assignment in power projects. BEPLs
ultimate motto is “power the entire world and beyond”
TECHNOLOGY AND INFRASTRUCTURE
Planning the future is continuous and never-ending activity at BEPL.
Make it possible for continuous improvement of complete range of components
and, in many cases, an enhancement in the performance. The experimentation of
the new technical solutions and the very stringent tests which every new
component is subjected to, guarantee the quality and safety of all components
before being supplied.
9
The boiler pressure part that we manufacture are well deem fit in the
range of 10MW to 500MW. Every single component right from loose tube
bends to Economizer coils manufactured with great care. We have the capability
to manufacture critical components namely furnace walls, boiler tubes, header
and main and reheat steam lines, Superheated steam lines etc…
Total Area of the factory: 6.00Acres.
Covered space : 4000 sq m
Every invent starts with the basic research so as we, our material
preparation consists of the following:
Oxy-acetylene gas cutting, pug cutting, profile cutting, Air plasma cutting,
hydraulic shearing machine, friction and wheel cutting, band saw.
It is well known that welding is the most important technology, used
extensively in our components. Here is the list of machineries available with
us for welding:
Shielded metal arc welding, Gas metal arc welding, Tungsten arc welding,
Submerged arc welding, Stud welding.
Material forming and punching machineries are as follows:
Hydraulic press brake, 4roll plate bending*, 3roll plate bending, 600MT power
press, Tube expander*, Furnace panel processing, Gang panel bending
Machine, CNC tube and pipe bending, fly press, Squeezed Bending*, Swaging
machine*
Machine equipments:
Centre lathe, Shaping, Radial drilling, Portable drilling, portable magnetic
vertical drilling.
10
Surface preparation:
Abrasive /Shot blasting and Sand blasting.
Grinding machine:
Bench grinding machine A.G.7 Grinding machine G.Q.6 Grinding machine,
Flexible shaft high-speed portable Grinding machine.
Heat treatment:
Oil fired furnace of size 8000X4000X4000*, Electric furnace
3000X2000X2000*.
Non-Destructive testing:
Isotope radiography*, ultrasonic testing*, magnetic particle testing*, liquid
penetrant testing, hydrostatic testing and spectrographic testing*.
*-Tied up with specialized agencies / firms.
The streamlined production and assembly have been planned following “just in
time” philosophy, permitting BEPL to follow global and flexible management
of the complete production system. In this way it has been possible to answer
diverse and specific requirements of customers.
The use of highly advanced machineries with specialized machineries together
with highly experienced human resources makes it possible to achieve high
level of customer satisfaction.
MANUFACTURING
The current product profile includes
A. Steam Generating Stations (Up to 500 MV)
Boiler pressure Parts-Economizer, Super heater, Re-heater, Headers, Coils,
Bends, Stubs, Cassette baffles, protective shields etc..,
11
Waste heat Boiler-Bed Evaporator coils, Bank tubes, Water wall panels, stud
and finned tubes.
LP and HP piping-carbon steel & Alloy steel-Pipes, plate formed pipes,
fittings, hangers & supports, specialty clamps etc.,
Tubular and Regenerative Air heaters-Tubular Air heaters blocks, Hot and
cold End baskets, Elements etc.,
Coal Mills-Mill Housing Armouring plates, Coal Chute, Inner and outer arms
etc.,
Combustion system-Coal /Oil Compartment assembly, Coal/ Oil Nozzles, Air
Nozzles, Coal feeder and parts etc.,
Ducts and Dampers-Re suction Ducts, Inlet and outlet ducts, Expansion
Bellows, Isolation dampers, louver and Guillotine type dampers, Casting etc.,
Pressure Vessels-CBD, IBD Tanks, Oil/Air Storage Tanks etc.,
Duct Collecting Equipments-Mech DC & E.S.Ps- Components and parts
Heaters-LP & HP Heaters, Heat Exchangers
Acoustic Control Equipments-Enclosures, Venturies, Sound Hood assemblies,
Silencer Panel etc.,
Supporting Structures: Welded type and bolted type structures.
B.Gas Turbines
Sound Hood Assemblies, Fuel Nozzle Assemblies, Base Frame for Gas
Turbines, G.T Enclosures, Outlet Venturies, Plate formed pipes, Gas turbine
silencer panels etc.,
C.On site jobs-Boiler & Auxiliaries (Special grade boiler Contractor –CIB
Approved)
Re-tubing of air Heater Blocks, Heat Exchangers etc.,
Replacement of Economiser, Super Heater, Re-Heater Coils & Bends etc.,
Replacement and Installation of LP & HP piping
12
D. Special Mining Equipments
Bucket wheel excavators and Coal conveyers- track plates, Conveyer Stress
Frames, Stringer Channels, Conveyer standard sleeper with Vertical Legs,
Wheel assemblies for BWE, etc.,
Automatic Panel Processing Machine
Our unit has recently designed and manufactured a machine for Automatic
Welding of Water Wall Panels. Maximum width of panel can go upto 2500mm
which is more than what is required for standard water wall panels. Maximum
length of panel can go upto 11000mm and we have supplied panels from Tube
of various Diameter from Ø38mm to Ø76mm and fin width from 24mm
onwards. The process involves MIG with 2Torches and the machine is fully
equipped with electronic controls for various fillet sizes, automatic start and
stop, automatic synchronization of torches, hydraulic clamping automatic
suction of exhaust fumes, loading and unloading of panels and also has
provisions for increase in number of torches. 600Rms of welding per shift is
normally achieved.
EXPERIENCE
The accrual of experience and know-how achieved through many years of
existence are always the preliminary point for every new customer.
The long business association with world renowned organization gave us the
opportunity to learn from their rich experience in the terms of engineering,
technology, project management and quality management systems.
13
Major clients includes:
BHEL
ALSTOM Projects India Ltd.,
ALSTOM
NTPC
NLC
ST-CMS ENERGY
THERMAX
TISCO
HINDALCO
ABB
FL-SMIDTH
HCC
SUZLON
NEPC
TNPL
MALCO
HINDUSTAN MOTORS
TATA PROJECTS LTD.,
SINGARENI COLLIERIES LTD.,
CPCL
SEBs
THYSSENKRUPP INDUSTRIES LTD
LARSAN AND TOUBRO
ANFILCO
QUALITY AND SAFETY
The awareness that the total quality depends on every single aspect, has focused
our attention to implementing strict control procedures, at every critical stage to
14
guarantee the conformity of every single component, to the projects
requirement. This approach has been made possible due to continuous
investments in the renewal of the production equipment.
BEPL works with a Quality Policy “We are committed to manufacture and
supply products to customers duly meeting their quality and Delivery
requirements with emphasis on continual Improvement and long term
relationship to achieve Total Customer Satisfaction”.
Our Quality Management system has been accredited to the international
standard ISO 9001: 2000.
BEPL works with safety policy “We are committed to provide safe working
environment to all employees as an integral part of our companies operation and
business performance through setting objectives and targets to eliminate/
control/ minimize risks due to safety hazards”
CONTACT
Baby Engineering (P) Ltd,
PB# 1233, Plot No: E-37,
Developed Plots Estate,
Thuvakudi,
Trichy.620015,
Tamil Nadu,
India.
15
CHAPTER – 2
16
INTRODUCTION
17
INTRODUCTION
Employee Satisfaction Survey:
The most common purpose for surveying employees is satisfaction.
Employee satisfaction surveys deal with workplace issues, such as benefits,
commitment to diversity, and effective communications. The data from these
surveys helps paint a portrait of employee attitudes and opinions. These kinds of
surveys are particularly useful after a company has undergone some sort of
change, such as a layoff, an acquisition, or a new department head. They also
help employers isolate the root causes of persistent problems, such as low
productivity or high expenses.
Employee satisfaction surveys help employers measure and understand their
employees' attitude, opinions, motivation, and general satisfaction with their
work environment. Use employee satisfaction surveys to inform employee
decision making, benefits, work needs and more.
Employee satisfaction surveys provide valuable data that can ultimately save
your company money.
Benefits of Employee satisfaction survey
Track changes in employee satisfaction over time
Improve overall satisfaction and retention
Measures employee satisfaction Level
18
EXECUTIVE SUMMARY
19
EXECUTIVE SUMMARY
Employee Satisfaction in BEPL:
The compiled report signifies level of employee satisfaction in Baby
Engineering Private Limited. Most of the employees are satisfied with this
company. Company has a very good image among its employees.
Most of the employees know company’s strategy; they have confidence
in its leadership. Employees are satisfied with this company.
Most of the Employees are getting appropriate recognition for their
contribution. BEPL provides fair salary to its employees for their work.
BEPL as an organization really has a very bright future because of its
environment. Organization is like a family where employees have to put share
of responsibilities and work in accordance with the organization goal.
As far as employer-employee relationship is concerned working in BEPL
is very satisfactory. People always get chance to show their talents and they are
recognized. Management is quite approachable.
20
REVIEW OF LITERATURE
21
REVIEW OF LITERATURE
• Sooksan Kantabutra of Mahidal University, Thailand. Conducted a study
on leader and follower factors in employee satisfaction and customer
satisfaction. In that he said that “Employee satisfaction has been cited as
leading performance indicators in various business organizations”.
• Employee Satisfaction Survey conducted by Alaska Department of
transportation and public studies states that “Employee satisfaction is
done to measure the employee satisfactions of the work environment, to
identify job satisfaction levels, areas of strength and opportunities for
improvement”.
• Tsuyoshi Takeshita of The University of Tokyo conducted a study on
Internal Marketing and Employee Satisfaction. In that he says
“Employee satisfaction is often called as “job satisfaction” in the field of
organisational behaviour before its importance was indicated in service
marketing”.
• Stephen P. Robbins states that “An individual’s general attitude toward
his or her job, or… the difference between the amount of reward workers
receive and the amount they believe they should receive”.
22
Objectives
23
Objectives:
To measure the employee satisfaction on their company, job, Career and
development, their manager, work group, employee benefit and
remuneration.
To assess the general attitude of the employees towards BEPL
To assess the level of commitment across process and facilities.
To analyze the strengths and weakness of BEPL as an organization
To help the management of the company to know about the actions to be taken to increase the level of satisfaction of the employees.
24
CHAPTER - 3
RESEARCH METHODOLOGY
25
RESEARCH METHODOLOGY
RESEARCH PROCESS
Different steps are to be followed in the research process and they are explained as below:
1. PROBLEM SOLVING
This is the basic step in the research process. It is well said, “A problem well defined is half solved” here the problem is “To analyze the attitudes of the employees regarding the various benefits provided to them by BEPL”
2. RESEARCH DESIGNOnce the problem is defined the next step is the Research Design.
Research design is the basic framework, which provides guidelines for the rest of the research process.
3. SAMPLING DESIGNThe sampling design used in this project is CONVENIENT SAMPLING,
as the sample of the employees for the survey were selected from the organization from different quotas
4. POPULATIONThe total element of the universe from which the sample is to be selected
to be studied is known as population. The populations of my research are the employees of BEPL.
5. SAMPLE SIZEThe sample size for my project is 100 employees working in the
organization,
Data collection is done through structured questionnaire.
26
CHAPTER -4
GRAPHICAL ANALYSIS
27
GRAPHICAL ANALYSIS:
A. Your Company
1. Overall, are you satisfied with BEPL as an Employee?
Inference:
81% of employees are satisfied with the organisation and 19% have not
satisfied with the organisation.
0
10
20
30
40
50
60
70
80
90
Have agreed Neutral Have Disagreed
28
B. Your Job
2. Overall, I am satisfied with the present job
Inference:
91% of the respondents are satisfied with the job and 1% is neutral and
8% are not satisfied with the job.
0
10
20
30
40
50
60
70
80
90
100
Have agreed Neutral Have Disareed
29
C. Career and guidance
3. I am satisfied with the opportunities in the company like training.
Inference:
47% have satisfied with the career opportunities where as 49% have not
satisfied with the career opportunities.
0
10
20
30
40
50
60
Have agreed Neutral have disagreed
30
D. Your Manager
4. My manager is doing a good job
Inference:
79% have agreed that their manager is doing a good job but 19% are not
satisfied with their managers relation.
0
10
20
30
40
50
60
70
80
90
have agreed Neutral Have Disagreed
31
E. My Work Group
5. My workgroup works well together.
Inference:
79% of the respondents have agreed that they have a good peer relation
whereas 21% have not have a good peer relation.
0
10
20
30
40
50
60
70
80
90
Have Agreed Neutral Have disagreed
32
F. Employee Benefits
5. I am satisfied with employee benefits like remuneration methods.
Inference:
79% of the respondents are not satisfied with the benefits and
remuneration methods of the company but 21% have agreed to that they are
getting good employee benefits.
0
10
20
30
40
50
60
70
80
90
Have Agreed Neutral Have Disagreed
33
CHAPTER – 5
34
FI NDINGS
35
FINDINGS:
Findings related to their overall satisfaction:
81% of the respondents are satisfied working in this organisation.
92% of the respondents are satisfied with their present job
49% of the respondents are not satisfied with the career and guidance
opportunity in the organisation.
79 % of respondents agreed that they have a very good manager.
78% of respondents said that they have a very good peer group.
Suggestions:
The organisation must be aware that performance evaluation of the
employees improves job effectiveness and it is a way to provide career
guidance. This may also helps the employees to improve their
interpersonal relation with the top management which may motivate them
to achieve the set targets.
The findings reveal that there is a very little chance for the employees for
promotion. People working in the same field for years are being stressed
due to no change. Thus the change in the work and certain motivating
factor like promotion can bring in personal development.
The organisation should focus more on setting of rules and regulations
which may not create a barrier for the employees in their work place.
The organisation must spend some time for face to face appraisal or
feedback collecting sessions to improve their satisfaction.
The organisation should use remuneration methods to appreciate the
employees.
36
CONCLUSION
Workers in any organization need something to keep them
working. An employee must be satisfied to work for a company or organization.
Keeping an employee working at full potential is the ultimate goal of employee
satisfaction. There are many employee satisfaction factors that a manager must
consider. In order to properly conduct business employees need to be well
trained and motivated.
This summer project was very helpful and informative to us. I
learnt how theoretical concepts are applied in organisation. I had a great
exposure to work environment. I would recommend my juniors to undertake
summer project.
37
BIBLIOGRAPHY
38
Bibliography:
Stephen P.Robbins (2002). Organisation Behaviour 10th edition. Prentice Hall
Journal of Applied Business Research - Fourth Quarter 2006, Volume 22,
Number 4
www.citehr.com
www.systematicHR.com
www.babyengg.com
www.about.com
39
Annexure