Replies By Ashlie Santizo"

Acknowledgment

!  This letters should be written when you receive merchandise, material, money or information. This letter is also a courtesy and lets the reader know that his communication has reached its destination. It might serve as a thank you note.�

April 13,2012 ��Mr.�Gus Andrea�Quality Industries �1876 Magnolia Boulevard��Dear Mr. Andrea: ��Thank you for your confidence in our company and for the contract you sent us for the next three years of service your quality machines.��I assure you the contract you sent will be placed on a safe immediately, so we can keep it and avoid the action of losing it.��If you have any doubt or need more information do not hesitate to contact me.�����Sincerely, ��Ashlie Santizo �Manager ��

Bieber Khaos 629  Seventh  Avenue  

San  Francisco,  California  94120    

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Follow-Ups

!  This letters are used after a made agreement or taken decision. Follow-up letters are useful to establish a written record of the agreement or decision. �

April, 13, 2012 ��

Ms.�Ashlie Santizo �Bieber Khaos �188 Broadway Avenue�New York, New York 7610 ��Dear Ms. Santizo: ��We have not heard from you since March 22 when we signed the contract.��We want to know when your service is going to start and how much time it will take, so we can get organized when you arrived everything is ready for you to make your job.��We hope to have your answer and hear from you soon.��Cordially, ���Gus Andrea�Manager�

Quality Industries 1876  Magnolia  Boulevard  Detroit,  Michigan  48233  

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Confirmations

!  This letters are common for business as hotels and travel agencies, it doesn’t mean other businesses cannot send them. Their use is to confirm a transaction or request. �

4444 Western Avenue �Boulder, Colorado 80301 �

     

March 27, 2012!!Mr.!Justin Michael !622 Garth Street!Boulder, Colorado 80321!!Dear Mr. Michael:!!This letter is to confirm the lunch for April 17 at 1 p.m. in the Trattoria di Marco restaurant !at the corner of Tenth Street and Western Avenue.!!Since I know you are pretty busy, I hope we can share a great moment together.!

Cordially yours,!!

Nancy Carson.!

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Remittances

!   This letters should contain any information regarding your order that is needed for the proper crediting of your account. Important information as account number, invoice number and the amount has to be included. Any extra information that might confuse has to be ignored. �

April 09, 2012 ��Ms.�Ashlie Santizo �Service Cleaning, Inc.�1855 Broadway Avenue�New York, New York 1610 ��Dear Ms. Santizo: ��We are enclosing the check No. 136789 for the amount of $4,000 that covers the service you offered to improve the quality of our office machines, that was settled in the contract No. 4141-DS.��Please credit it to my account No. 45698-0 ��Very truly yours,���Gus Andrea�Manager��

Quality Industries 1876  Magnolia  Boulevard  Detroit,  Michigan  48233  

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Order Acknowledgement

!  The purpose of this letters is to acknowledge an order and to welcome a new customer . Any order acknowledgment letter should contain specific information. It should let know exactly how the order is being handled by: Mentioning the date of the order, including the order or invoice number, explaining the date and method of shipment and acknowledging the method of payment. �

�April 11, 2012 �����Mr.�Brandon Williams�BRDM Bedding Store�329 Eaton Avenue�Bethlen, Pennsylvania 1815 ��Dear Mr. Williams: ��We were pleased to receive your order from March 31 2012, and would like to welcome you as a new customer of Walmart.��Your order No. 73102 for 30 Beauty nest Euro Square pillow, 75 Classic reversible 3-piece bedding comforter sets, 30 Timberland Quilt Sets, 20 Twin Microfiber sheet sets, 25 queen Microfiber sheet sets will be shipped in two separate consignments. The first will be shipped on April 15 and the twin and queen Microfiber will be shipped on April 30.��We are sure that the items will arrive on time. Please do not hesitate to call to our customer service for any doubt. Contact Global Transships. Ltd. (171-327-7757).��Cordially, ��Ashlie Santizo �Sales Manager ��

Walmart 2019 Logan Street �

Paramus, New Jersey 70622 �

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Stopgap

!  This type of letter let our customers know that the inquiry will be delayed and it is important to Mention the order will not be ignored and that it will be responded as soon as possible. It also Informs the customer that you need time to process the request. They are answered promptly And tactfully �

April 20,2012 ��Mrs.�Marianne Rollins�444 Ross Avenue�Caldwell, New Jersey 07006 ��I regret to inform you that because of a factory strike we are not able to ship you the floral-Mist queen size sheets and pillow cases set you ordered.��We are negotiation the orders with the company and even we do not have an specific date we are expecting a settlement very soon.��We will tell you when we are shipping the order. We offer our apologies for this inconvenient.��Sincerely, ����Ashlie Santizo �Assistant Manager���

Lawsen Linen Company P.O.  Box  762  

Bloomfield,  New  Jersey  07003  

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Inquiry replies

!  The purpose of this letter is to give information. You have to include not only the specific facts requested, but any others that may be of help. All of them should be answered without Exception. !

The Hampshire School of Etiquette �1528  SE  3rd  Avenue  

Portland,  OR  78871-­‐  4432  

   

   

 

                                                                                                                                                                                                                                                                                                                        April 20, 2012!!!Mrs.!Cindy Jones !1234 NE Hancock Drive!Woodinville, WA 98012!!Dear Mrs. Jones!!Thank you for your interest in our etiquette school. We are having a special seminar called “Etiquette for teens” due to the overwhelming response for the other courses we offered.!!We are sending attached to this letter a brochure of the course description and an enrollment form. This course for teens will give your daughter life skills benefit and confidence in everyday and formal situations.!!We look forward to hear from you soon so we can know if you have any doubts with the materials we sent to you.!!

Cordially, !!

Ashlie Santizo! School Principal!

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Referrals

!  Sometimes you cannot provide information or products your customers requests. �

•  When this happens you indicate the writer that the order can be best answered by another Person. In this letter you acknowledge the receipt and explains why and to whom it is being Referred. �

 April 23, 2012!!Ms.!Ashlie Santizo!185 Northway Avenue!New York, NY 10012!!Dear Ms. Santizo:!!We thank you for your preference. Unfortunately, we cannot supply the information you requested, therefore we are referring you Mr. James Wong to provide to proviate you all you need.!!Do not hesitate to contact Mr. Wong, because he is a qualified person to help you.!!!Cordially yours,!!Gladys Padilla!

MAXIME SPORTWARE MANUFACTURING CO. INC 842  Seventh  Avenue  New  York,  NY  10018  

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Refusals

!  Business people must say no sometimes. Refusals are letters that expresses appreciation for the request even thought is has to be denied. You never use the word NO, you should find a Tactfully way to denied the request.�

April 24, 2012!!!Mr.!Arthur Edwards!Pacific Growth!2785 Limberly!Mel bovine, Australia !!Dear Mr. Edwards:!!We are glad to have you as a customer in our company. We received your letter in which you ask us for a 25 percent discount.!!We are sorry to tell you that our company do not give discounts when is about upgrading the bar-code scanning equipment in an amount that is less than 150.!!Please if you have any doubts contact us.!!Sincerely yours,!!Ashlie Santizo!

Horizon Technologies Inc. !325  Bedford  Highway  Nashua,  Nit  03051  

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