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RENFREW COUNTY SERVICES AVAILABILITY DURING COVID-19 PANDEMIC
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Agency
Service
Current Status
• service suspended
• service modified • service fully
operationalize
Ages Covered
Language of Service English French Other
Accepting new clients?
Yes/No
If yes, how to access services?
Platform (s) Used
Additional Notes (if modified, brief description)
Addictions Treatment
Service/ Renfrew
Victoria Hospital
Outpatient Treatment Services
for individuals struggling with Alcohol, Drugs, Gambling and
Family member and significant others
counselling supports
Modified 12 years and
older Bilingual Yes
Phone 1-800-265-0197or 613- 432-9855
FAX 613-432-9917
Email –
Phone Video Email Text
Smoking Cessation/STOP Program is now open for limited new admissions
Opioid Community Based Treatment
Program
Smoking Cessation/ STOP- CAMH
(NRT Available)
Aftercare Groups - weekly
PLEO Support Group- monthly
School based Program- RCCDSB
Algonquins of Pikwakanagan
Intake Modified AOPFN Members English Yes 613-625-2259 x261
Phone Email
Staff In Office – Remote Services Only
Crisis Modified AOPFN Members English Yes 613-625-2259 x 261 (Office
Hours) 613-639-9189 (After Hours)
Phone Staff In Office – Remote Services Only
Mobile Crisis if Emergency
RENFREW COUNTY SERVICES AVAILABILITY DURING COVID-19 PANDEMIC
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Addictions Services Modified AOPFN Members English Yes
613-639-5327 Text 613-639-2259 x 238
addictions.mhs@pikwakan
agan.ca
Phone Email Video
Staff in Office – Remote Services Only
Adult Mental Health Services
Modified AOPFN Members English Yes 613-625-2259 x 231
Or 613-639-9189
Phone Email Video
Staff in Office – Remote Services Only
Child, Family, & Youth Mental Health
Services Modified AOPFN Members English Yes 613-625-2259 x 261
Phone Email Video
Staff in Office – Remote Services Only
Groups, Outreach Suspended AOPFN Members English No
Bernadette McCann House
Crisis Support Line Shelter Services
Operational 16 years and up Bilingual Yes (613) 732-3131 1-800-267-4930
Phone
In-Person when
necessary
Crisis Support Line available 24-7 Admitting into shelter when necessary
Outreach Services Operational 16 years and up Bilingual Yes
(613) 732- 7776 Petawawa/Deep River
Pembroke/Barry’s Bay/Eganville
(613) 433-9696 Renfrew (613) 623-9595 Arnprior
Phone In-person
when necessary
Telephone Appointments Meeting in-person only when necessary
Children/Youth Services
Operational 6 years and up English Yes
(613) 732-7776 Extension 123 (Pembroke)
Extension 104 (Arnprior)
Phone In-person
when necessary
Telephone Appointments Meeting in-person only when necessary
Groups/Workshops Services On Hold 16 years and up English No All Workshops on hold at this time.
Centre des Ressources de l’Est d’Ottawa-
Crisis Support line and Chat, resources,
support
Operational with extended hours
16 years and up Bilingual Yes French crisis line 1-877-
336-2433 613-585-3414 call or text
Phone, chat, in person
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(Pembroke Office)
when necessary
Champlain LHIN Mental Health and Addictions Nurses
(MHAN) Fully Operational
School Aged Children and
Youth Bilingual Yes
http://healthcareathome.ca/champlain/en/Getting-
Care/Getting-Care-at-School/mental-health-and-
addictions-nurses
Columbus House
Childcare Fully Operational 0 - 12 Both childcare sites are open.
Young Parent Support (YPSP)
Service Modified 14 - 24 Outreach (on-line and one to one face to face meetings). Will travel
throughout the County.
Residential Fully Operational 16 - 20 English No We are now accepting new admissions.
Teen Compass Service Modified 16 - 20
Teen Compass programming is being provided for all residential clients only during this time. Residents do earn credits for this
afternoon programming.
Emergency Bed Service Suspended 16 - 20
Connex
Addictions, Mental
Health, Problem
Gambling Services
Fully Operational 18+ Bilingual Yes
https://www.connexontari
o.ca/
1-866-531-2600
Online
Phone
Family and Children’s Services of
Renfrew County
Child & Adult Developmental
Services
Services Modified Fully Operational
Newborn+ English & French Yes (613) 735-6866
Phone Email Video
In-Person
Child Welfare Services
Services Modified Fully Operational
Newborn – 21 English & French Yes (613) 735-6866
Phone Email Video
In-Person
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Parents Anonymous Program
Services Modified Parents/
Caregivers English & French Yes (613) 735-6866
Video Social media Phone Email Text
Renfrew County Safe Shelter for Youth
Services Modified Fully Operational
Youth (16-21) English & French Yes (613) 735-6866 Phone Text
In-Person
Jubilee Place Services Modified Children & Parents/
Caregivers English Yes (613) 735-6866
Video Social Media Phone Email
Family Visitation & Exchange Services
Service Suspended Services Modified
Children, youth, parents/
caregivers English & French Yes (613) 735-6866
Phone Email Video
In-Person
Pembroke & North Renfrew EarlyON
Child & Family Centres
Service Modified
Children (newborn – 6);
parents/ Caregivers
English Yes (613) 735-6866
Video Social Media Phone Email
Kumon Math & Reading Program
Service Modified Children 3+ English Yes (613) 735-6866 Phone Mail
Mackay Manor
Residential
Services modified
18+ years (Men)
English Yes
Phone (613) 432-4946 Angala.devaladares@mack
aymanor.ca
Phone Video Email
Smoking Cessation/STOP Program closed to new Clients at this time
Addiction Supporting Housing program
(ASH)
18+ years (Men and Women)
Phone (613) 432-9878 April.gallagher@mackayma
nor.ca
Smoking Treatment for Ontario Patients
(STOP)
16+ years (Men and Women)
Phone (613) 432-7666 Brian.baxter@mackaymano
r.ca
Community Withdrawal
Management Services (CWMS)
16+ (Men and Women)
Phone (613) 432-7620 Cheryl.chute@mackayman
or.ca
North Renfrew
Family Services General Counselling Operational
Adults, Children and Families
English Yes 613-584-3358
Phone or In Person at
Deep River Community Church or Home Visit
Phone/In Person or Home Visits Counselling to residents from Deux Rivieres to Chalk River
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Community Support Operational Adults, Children
and Families English Yes 613-584-3358
Phone
Basic Needs Supports through community partners for residents from Deux Rivieres to Chalk River, phone assessment
Walk In Clinic Operational Adults, Children
and Families English Yes
613-584-3358 or 613-755-2277 Phone
Walk in Counselling for all of Renfrew County – Wednesdays from 1:00 p.m. to 6:00 p.m. with last appointment at 4:30 p.m. Call ahead the Tuesday prior or Wednesday morning to arrange the
phone appointment for the following day.
Groups/Workshops Services On Hold Adults, Children
and Families English No NA On hold at this time.
Online and
Virtual Supports
Bounce Back Fully Operational 15+ Bilingual Yes
https://bouncebackontario.ca/
https://bouncebackontario.ca/fr/
Online
Kids Help Phone Fully Operational Young People Bilingual Yes https://kidshelpphone.ca/
1-800-668-6868
Online Text
Phone Live Chat
iCBT Fully Operational Everyone Bilingual Yes (with therapist
support) Referral with Therapist Online
Good2Talk Fully Operational Postsecondary
Students Ontario Bilingual Yes
https://good2talk.ca/ 1-866-925-5454
Text GOOD2TALKON to 686868
Online Text
Phone
Ontario Disability Support Program
Income Support service modified/ fully operational
18 – 65 years English and
French Yes
Online to apply Phone Email
Office door is locked, however in emergency situations can be opened to see clients. Otherwise, clients are being encouraged to call prior to coming in. Written verification policies are currently
being waived.
Ontario Works
County of
Renfrew
Income Support
Emergency Financial
Assistance
Offices are closed; service is available by
phone and email
English and French
Yes
Online Applications: www.ontario.ca/socialassis
tance www.ontario.ca/emergenc
yassistance Phone Applications:
Pembroke 613-732-2601
Ontario Works financial assistance Emergency financial assistance to help with loss of income due
to COVID-19 Homelessness Prevention Program – emergency financial
assistance to secure and maintain housing
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Renfrew 613-433-9846 Arnprior 613-623-5426 Killaloe 613-757-0770
Email: apatrick@countyofrenfrew.
on.ca
Inquiries regarding financial benefits and community services
can be made by phone or email Monday – Friday between 8:00
a.m. and 4:00 p.m. More information about County of Renfrew services and COVID-19
updates can be obtained at www.countyofrenfrew.on.ca
Operation Well-
Being
On-line Group
Therapy Operational Veterans English Yes
613-631-1033 or email at admin@operationwellbein
g.ca
Phone Video
Individual Counseling
(on-line) Operational Veterans English Yes
613-631-1033 or email at admin@operationwellbein
g.ca
Phone Video
Massage Therapy Suspended Veterans English
Kinesiology Suspended Veterans English
Pathways
Alcohol and
Drug Treatment
Services
Outpatient for
substance users and
family members
(includes all of our
services i.e.: support,
referral, assessment,
counselling, case
management, crisis,
etc.)
Modified 16 plus English/French
(limited) Yes
1-888-241-1135 or [email protected]
Phone Email Text
MotherSafe/Opioid Program
For pregnant and Parenting women
Modified
16 plus for MotherSafe and no age limit on MotherSafe Opioid Program for users/family members
English Yes 1-888-241-1135
Phone Email Text
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PRH Mental Health
Services of Renfrew County
Crisis Line Fully Operational 16+ Bilingual Yes Crisisline.ca
or 1-866-996-0991
Telephone
Central Intake and Referral Line
Fully Operational 16+ English Yes 1-800-991-7711
Or 613-732-8770 x 8006
Telephone
Mobile Crisis Team Fully Operational 16+ Bilingual Yes 1-866-996-0991
Or 613-732-8770 x 8006
Phone/ In person
Office visits are by appointment only, no walk in’s
ACTT Fully Operational 16+ English Yes 1-800-991-7711
Or 613-732-8770 x 8006
Phone/ In person
Office visits are by appointment only, no walk in’s
Case Management Service Modified 16+ English Yes 1-800-991-7711
Or 613-732-8770 x 8006
Phone/ In person
when essential
Office visits are by appointment only, no walk in’s Limited Face to Face visits
Outreach All groups,
group programming Service Modified 16+ English No
1-800-991-7711 Or
613-732-8770 x 8006
Phone/ In person/ Outdoors
Limited groups offered outdoors
GMH Service Modified 65+ English Yes Referral by Physician Telephone/In person
Limited Face to Face assessments
Ontario Structured Psychotherapy
Service Modified 16+ Bilingual Yes Referral by Physician
Telephone/ OTN/
Guestlink/ In person
Office visits are by appointment only, no walk in’s Limited Face to Face
Social Work Violence Against
Women Sexual Assault Male/Female
Service Modified 16+ English Yes 1-800-991-7711
Or 613-732-8770 x 8006
Telephone/ In person
Office visits are by appointment only, no walk in’s Limited Face to Face
COVID Frontline Wellness
Fully Operational
COVID frontline wellness access
and supports are available to any
health care
Bilingual Yes https://www.theroyal.ca/c
ovid-frontline-wellness Telephone/
Video
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worker who has been impacted by stress related to
COVID.
Pflag Canada – Renfrew County
Peer support for LGBTQ2S youth and
adults, as well as their
parents/caregivers
Service modified All ages English Yes
Phone: 1-888-530-6777 ext. 572 Email:
Phone Email Zoom
Monthly support meetings have been replaced by weekly check-ins via Zoom. For details see
www.pflagrenfrewcounty.ca or https://www.facebook.com/groups/pflagRC/
Petawawa Military Family
Resource Centre (PMFRC)
Mental Health Services
Modified All ages English/French Yes
By Appointment – Must complete intake process
Primarily via telcom or video
com
Contacting the Family Advocacy Office number 613.687.2104 ext 224 Email [email protected]
Crisis Support
Modified All ages English/French Yes By Appointment
Primarily via telcom or video
com
Contacting the Family Advocacy Office number 613.687.2104 ext 224 Email [email protected]
Intakes
Modified All ages English/French Yes By Appointment
Primarily via telcom or video
com
Contacting the Family Advocacy Office number 613.687.2104 ext 224 Email [email protected]
Brief Counselling Modified All ages English/French Yes By Appointment
Primarily via telcom or video
com
Contacting the Family Advocacy Office number 613.687.2104 ext 224 Email [email protected]
TN Service
Suspended
Mental Health Walk-in Clinic
Suspended Not available during closures however clients requiring counselling services can contact the Family Advocacy Office 613.687.2104 ext
224
School Hours with Youth Counsellor
Suspended
Not available during school closures however youth requiring counselling services can contact the Family Advocacy Office
613.687.2104 ext 224
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Phoenix Centre (The)
Mental Health Walk In Clinic
Service modified English/French Yes Call 613-735-2374 Telephone
No face to
face sessions
Mental Health Walk In Clinic
Outpatient Services
Service modified English/French Yes Call 613-735-2374 Phone
Over the phone
sessions
Face-to-face session only if required for trauma or other specific circumstances
All group sessions suspended
Crisis Services Service modified
English/French Yes Call 613-735-2374 Telephone
No face to face
Crisis Services
School Based Mental Health Workers
Service modified English French Yes Call 613-735-2374 Phone
No face to
face
School Based Mental Health Workers
In-Home Intensive Services
Service modified
English Yes Call 613-735-2374 Telephone
Phone
Sessions are mainly over the phone. Face-to-face services can be
offered as determined by the clinician
Day Treatment –
section 23
Service modified
English Yes Referral through
coordinated access Telephone
Phone
Sessions are mainly over the phone. Face-to-face services can be
offered as determined by the clinician
Youth Justice Modified Under 18 English/French Yes 613-735-2374
1-800-465-1870
Phone Video
Group Services Suspended
Tele-mental Health Modified Under 18 English/French Yes Regular Process Video Only
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RCCDSB Mental Health Modified Registered Students
English Yes Contact school counsellor,
principal, vice principal Email List
Phone currently (exploring
virtual options)
SMHO Communication to parents
RCDSB Mental Health
Support
Modified Registered Students
English Yes
Contact School Support Counsellor, Principal, Vice
Principal Email List
Phone currently (exploring
virtual options)
Communication for Parents and Guardians
Renfrew County and District Health Unit
Needle/Syringe Program
Harm Reduction Supplies
Naloxone Training Consultation/Referral
Modified 16 + years English Yes 613-735-8651
Phone
*Please note that currently, it is recommended to call and order supplies prior to arriving for pick up
Renfrew County Legal Clinic
Telephone Fully operational English/French yes
613-432-8146 Or
1-800-267-5871 https://www.renfrewlegalclinic.org/blog/covid-19-tip-
sheet-update/
telephone
All new intakes will be done via telephone. We will then determine if a phone or in-person appointment is needed.
How We Can Help We provide free legal services to low-income residents of Renfrew County and surrounding area. Our services are offered at no cost to
clients who qualify financially. Clinic Services:
Ontario Works (OW) Ontario Disability Support Program (ODSP)
Housing Law (for tenants only) Canada Pension Plan
Workplace Safety and Insurance Board (WSIB) Human Rights
Employment Law (non-union matters) Debt and Collection Agencies Services for Victims of Crime
Seniors Law Sexual Harassment in the Workplace
Services en francais disponibles.
Referrals Fully operational English/French Yes 613-432-8146
Or 1-800-267-5871
telephone
We can’t help you with family or criminal law matters. If you need to apply for legal aid call 1800-668-8258.
If we can’t help you with your legal matter, we will try to refer you to someone who can.
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Public Legal Education
Services Modified English Yes
613-432-8146 OR
1-800-267-5871 Contact Form:
https://www.renfrewlegalclinic.org/contact-us/
Video
We have begun offering public legal information presentations by Zoom. Contact us to request a presentation for your group or
organization. Some Possible Topics Include: · “What Tenants Need to Know” · “Sexual Harassment in the Workplace: Rights and
Responsibilities” · “Ontario Works and Ontario Disability—Navigating the System” · “When the Collection Agent Calls” -“Wills and Powers of Attorney” -“Elder Abuse” -“Capacity and Guardianship”
Walk-in Service suspended English/French Yes 613-432-8146
Or 1-800-267-5871
telephone To reduce the spread of the Covid-19 virus, the Renfrew County
Legal Clinic is suspending walk-in service until further notice.
In-person Appointments
Modified English/French Yes 613-432-8146
Or 1-800-267-5871
In-Person We are now offering some in-person appointments. Contact our
office by telephone and we will determine whether a phone or in-person appointment is needed.
Robbie Dean Family
Counselling Centre (The)
Short term counselling
Modified 17 yrs and over English Yes 613-629-4243 Phone Video Text
Grief & Loss program Modified 17 yrs and over English Yes 613-629-4243 Phone Video Text
Walk-in clinic Service suspended
REACH Community Connection
Service modified 17 yrs and over English Yes 613-629-4243 Phone Video Text
Limited access to some resources
Various support groups
Service suspended
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Senga Transformational
Coaching
Coaching support for youth, adults or small
businesses to overcome life’s
challenges
Fully operational All ages English Yes Phone (613) 312-0301
e-mail [email protected]
Phone skype
Phone or e-mail to make an appointment
Veterans Affairs Canada
Various Services Modified Veterans and their families
English/French Yes MyVAC account
Or 1-866-522-2122 MyVAC Phone
Office is closed; staff are accessible by telephone
Victim Services of Renfrew County Inc.
Crisis Support Fully Operational 16+ English/French Yes
Office: 613-649-2852 Or
Toll-Free: 1-877-568-5730 *messages can be left on our confidential voicemail
Telephone
*We are keeping up to date with and abiding by current COVID-19 safety measures and precautions.
Virtual Triage and Assessment
Centre
Health/Medical Support
Fully Operational Everyone with Ontario Health
Card Bilingual Yes
https://rcvtac.ca/ 1-844-727-6404
Phone Telephone Appointment with Doctor or Nurse Practitioner
Youturn Youth Support Services
Community Support Team (CST)
Services modified 12-17yrs English Yes (613) 789-0123 or referral
form on our website www.youturn.ca
Phone Video Text
Intensive Services Support Program
(ISSP) Services modified 12-17yrs English Yes
(613) 789-0123 or referral form on our website
www.youturn.ca
Phone Video Text
Next Chapter (Anti-Human Trafficking)
Services modified 12-24yrs English Yes (613) 789-0123 or referral
form on our website www.youturn.ca
Phone Video Text
Youth In Transition Worker (YITW)
Services modified 16-24yrs English Yes (613) 789-0123 or referral
form on our website www.youturn.ca
Phone Video Text
Employment Ontario – 5 locations across Renfrew County:
Employment Services, Youth Job
Connection (YJC), YJC Summer, Second
Career, Apprenticeships,
All Sites – Service modified, open by appointment only
15yrs and up
English French offered
at some locations
Yes
Algonquin College Community Employment Services: 613-735-4308 [email protected]
All sites: Phone Email
Zoom or other
platform
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1. Algonquin College Community Employment Services (Pembroke, Beachburg, Westmeath, Cobden)
2. Employment
Service – PMFRC (Petawawa, Deep River)
3. ontrac
(Arnprior)
4. ontrac Renfrew (Renfrew)
5. Rural
Outreach Employment Services (Eganville,
Barry’s Bay)
Canada Ontario Job Grant
Employment Service – PMFRC: 613-687-1717 Employment Service – PMFRC: 613-687-1717 Petawawa - [email protected] Deep River - [email protected] ontrac: 613-623-4680 [email protected] ontrac Renfrew: 613-432-3424 [email protected] Rural-Outreach Employment Services: Eganville - 613-628-1700 [email protected] Barry’s Bay – 613-756-8079 [email protected]
Face to face by
appt. only
