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Reliable solutions
Remote fleet management system
Hitachi’s Global e-Service is a dedicated online, web
based application, developed by Hitachi to help you
monitor and operate your fleet of Hitachi machines in
the best possible way to increase productivity, reduce
downtime, and ultimately reduce costs.
The Global e-Service website can be accessed at any
time from any computer connected to the Internet.
After logging on to the website, a variety of essential
information is available, ranging from recent machine
operation data and maintenance records, to information
on the actual geographical location of your machines.
How it functionsGlobal e-Service was originally developed alongside
Hitachi’s IT based machines. Nowadays, the majority
of our machines* sends its machine operation data
on a daily basis via GPRS or satellite* to a main server
managed by Hitachi. This data is then processed
by Hitachi and made available to you in a clear and
structured way through the Global e-Service website.
Managing your fleet effectively from any computer, anytime, anywhere...
WHAT IT IS
* Please refer to the Applied Model Functionality tables at the end of this brochure for more details.
CUSTOMER
GPRS
MACHINE
HITACHI DEALER
GLOBAL e-SERVICE DATABASE
SATELLITE
SUPPORT
Managing machinesSpend a few minutes to learn more about the above
functionalities and find out how the Global e-Service
website can help make your job easier and more
effective.
Spending hours and hours to keep your files on your
machines up-to-date and manually keep track of your
machines? The Global e-Service website can help you
manage your machines much more efficiently!
After logging onto the secured Global e-Service
website, all of your machines are listed in a clear and
compact overview.
From the general machine overview, you can see
where your machines are located, the number of hours
they have been operating, the remaining fuel level of
each machine, as well as the forecasted date of its
next service. The data can help you easily track your
machines and effectively plan their deployment.
The Global e-Service website provides access to up to date andrelevant machine information including:
WHAT’S IN IT FOR ME
CO2
“Fuel prices are rocketing! How can Global e-Service help me to monitor my machines fuel consumption?”
Daily fuel consumption of each of your machines can be
monitored conveniently in one screen. The same screen
will give you life time consumption of that machine and
the possibility to calculate an average over a self defined
period.
The “Machine” information screen provides you with
general identification data on your machine, like its
model name, serial number and date of delivery to you.
Selecting the tab “Operation” will reveal a variety of
actual machine operation and fuel consumption figures.
The general Operation screen will provide you with a
clear overview of the machine’s operating status: the
operating hours per day, the total operating hours, its
total and average fuel consumption and the machine’s
remaining fuel level*.
Additional information on a particular machine can be retrieved by selecting any of the machines that is shown in the list and choosing one of the tabs on the screen.
BROWSING MACHINE DETAILS
“My governemental customers require strict control over CO2 emissions of the machines I use for the job. Can Global e-Service support me in that?”
As a recent upgrade, Global e-Service can now also
display CO2 emissions of each of your machines as well
as indicating hours of idling.
More detailed information on the operating status of any particularmachine can be retrieved from subsequent screens that reveal detailsof CO2 emissions from fuel*
This information becomes more and more valuable
as local legislations restrict excessive CO2 emissions.
High amounts of non operating hours result in lots of
idling, indicating inefficient operation and the emission of
unnecessarily high amounts of CO2.
If you wish to further analyse the data, or use it for any
other purpose, you can simply download it at a click of
your mouse.
CO2 EMISSIONS
* Please refer to the Applied Model Functionality tables at the end of this brochure for more details.
Monitoring maintenance detailsSelecting the tab “Maintenance” will give you an immediate overview of the maintenance status of a particular machine.
The complete maintenance history record of each machine is displayed in one screen. Moreover any maintenance
carried out on the machine is shown in the overview the next day.
Planning maintenance activitiesTo help you efficiently plan maintenance activities to be carried out on a particular machine, the actual operating hours
of each main sub-assembly are shown as a function of the maintenance items to be carried out in hours.
This will help you define when maintenance activities should be performed so that you can reflect this information in
the planning of the machine’s utilisation, parts ordering, etc
The Global e-Service website gives you the opportunity to store andrecall all details of maintenance services carried out in the pastor planned in the future to streamline planning of each machine’sutilisation.
MAINTENANCE INFORMATION
“I appreciate the service contracts that my Hitachi dealer is offering me. I do no longer need to worry about making an appointment for a mechanic for regular maintenance for each of my machines but can fully rely on my dealer for carrying out timely and professional maintenance. Still I would like to see a confirmation that the maintenance jobs have actually been carried out.”
Any maintenance item carried out by an authorised
Hitachi dealer is entered in the machine’s computer.
Through Global e-Service, this information is available
on screen in the office the next day.
Downloading reference listsReference lists of daily inspection items, periodical maintenance or preventive maintenance items can easily be
downloaded from the system and printed out for daily use or recording purposes. The full details of the maintenance
status and history of any of your machines as stored within the Global e-Service website will help you save valuable
hours in efficiently planning and storing of maintenance activities for any of your machines.
Any maintenance item that has been carried out can be input via machinemonitor or directly entered online into the system so that it will be shownin the maintenance overview for the subject machine in future.
MAINTAINING MAINTENANCE HISTORY
Showing machines locationsThe latest reported location of your machines can be shown on your screen using different mapping methods based
on GIS (Geographical Information System) or Google Maps.
Tracking and tracingBy selecting the GIS system to display the location of your machines, additional functions become available: the GIS
system allows you to trace multiple machines by specific search criteria, like hour meter intervals or area searches. GIS
also enables you to trace and display movements of machines over a period of time
“I can only locate a maximum of 20 machines usingthe “Location” function within the Global e-Servicewebsite. How can I get an overview of all of my machines in the area?”
Google Maps can be used to locate a limited numberof machines. For reviewing complete fleets Globale-Service has GIS. GIS additionally enables you to track movements of your equipment in the past.
Using the zoom and display options available within
Google Maps, you can obtain extremely detailed
information on the reported location of the selected
machine. This can be very useful when planning a visit
to a specific machine.
Efficiently monitoring and planning the utilisation of any of yourmachines requires you to know each machine’s exact geographicallocation of current operation.Under the tab “Location” within the Global e-Service website, this information is automatically registered and shown in
different ways as per your personal preference.
GEOGRAPHICAL LOCATION
E-mail notificationsFor any of your machines, you can select to be notified
by e-mail when certain conditions are met: an alarm
being triggered on the machine, an advance reminder
for a service activity due to be performed, or a movement
of one of your machines outside a pre-defined area.
Monthly reportingFor reporting purposes, simply select the target
machines and operating criteria that you wish to focus
on in the report and click the “Download” button.
Within seconds, all information you require to set up
a clear and profound monthly report on the operating
conditions of your machines, is accessible to you.
Whatever report is required, you will be able to deliver it;
as all relevant data you require is made available to you
through the Global e-Service website within seconds!
Payload informationAdditional information on payloads and drive times for
dump trucks can easily be obtained to monitor valuable
details on the operating efficiency of your machines.
The Global e-Service website incorporates a number of additionalfunctions enabling you to monitor additional details of your machinesoperating conditions, analyse their efficiency or create clear reports onthe utilisation of your machines.
SPECIAL FUNCTIONS & REPORT MAKING
Hitachi’s Support Chain comprises of all products and services that weoffer to support the operation of your Hitachi construction machine.
Technical supportThe European dealer network provides you with quick and
decisive action and support from locally based service staff,
whenever you may need it.
Extended Warranty and ServiceContractsHitachi dealers can offer you unique extended warranty
programs, comprehensive service contracts as well as Hitachi’s
Extended Life Program ”HELP”. “HELP” foresees in periodic oil
sampling and visual inspections that reduce machine downtime
and keep your valuable equipment in the best possible condition.
Parts and Remanufactured ComponentsHitachi’s Genuine Service Parts are designed and manufactured to the same quality standards as all Hitachi machines.
The use of Hitachi Genuine Parts allows machines to work longer and more reliable at lower running and maintenance
costs.
To support your equipment that has been in use for a number of years, Hitachi offers you a second line of Genuine
Parts at favourable prices but nonetheless covered with our full manufacturer warranty. Hitachi’s Remanufactured
Components form another part of our support to you in reducing your machines’ running costs; tested to the same
rigorous standards as new parts, our remanufactured parts are offered to you at up to 40% less cost compared to new
parts.
The complete and professional chain of Hitachi’s aftersales activities, aimed at supporting you and your machines from
the date of purchase, will guarantee you many years of smooth and efficient machine operation at minimum costs!
THE HITACHI SUPPORT CHAIN
APPLIED MODEL FUNCTIONALITY
1.At the time of printing this brochure, models not listed in the table do not have the option of communication throughGlobal e-Service. For the latest status regarding each model’s capability to communicate through Global e-Service, please contact your authorised Hitachi dealer.
2.These models will change from Satellite to GPRS communication in the course of 2010, but functionality will remain the same.
EXCAVATORS
Mo
del
GP
RS
/ s
ate
llit
e
co
mm
un
icati
on(2)
Fu
el co
nsu
mp
tio
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& C
O2 e
mis
sio
n
fig
ure
s
En
gin
e lo
ad
facto
r
ZX70LC-3 - -ZX70LCN-3 - -ZX85US-3 - -ZX85USBLC-3 - -ZX110-3 -ZX130-3 -ZX135US-3 -ZX160LC-3 -ZX180LC-3 -ZX180LCN-3 -ZX210-3 -ZX210LC-3 -ZX210LCN-3 -ZX225USLC-3 -ZX225USRLC-3 -ZX240N-3 -ZX250LC-3 -ZX250LCN-3 -ZX280LC-3 -ZX280LCN-3 -ZX350LC-3 -ZX350LCN-3 -ZX400LCH-3 -ZX470LCH-3 -ZX520LCH-3 -ZX520LCR-3 -ZX670LCH-3 -ZX670LCR-3 -ZX870LCH-3 -ZX870LCR-3 -EX1200-6 optional - optional
EX1900-6 optional - optional
EX2500-6 optional - optional
EX3600-6 optional - optional
EX5500-6 optional - optional
EX8000-6 optional - optional
WHEELED EXCAVATORS
Mo
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l
GP
RS
/ s
ate
llit
e
co
mm
un
ica
tio
n(2)
Fu
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um
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&
CO
2 e
mis
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fig
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En
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e l
oa
d f
ac
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ZX140W-3 -ZX145W-3 -ZX170W-3 -ZX190W-3 -ZX210W-3 -ZX360W-3 -
WHEEL LOADERS
Mo
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GP
RS
/ s
ate
llit
e
co
mm
un
ica
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n(2)
Fu
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um
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& C
O2 e
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fig
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En
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e l
oa
d f
ac
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ZW140 -ZW140PL -ZW150 -ZW150PL -ZW180 -ZW180PL -ZW180 high lift -ZW220 -ZW220 high lift -ZW250 -ZW250 high lift -ZW310 -ZW310 high lift -
DUMP TRUCKS
Mo
de
l Sa
tell
ite
co
mm
un
ica
tio
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Fu
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co
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um
pti
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&
CO
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fig
ure
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En
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ac
tor
EH3500ACII optional optional -
Reliable solutions
KO - EN139EUPHitachi Construction Machinerywww.hcme.com
These specifications are subject to change without notice.
