Release Notes MiVoice Office 400 Release 5.0 – HOTFIX2

Supported Systems: Virtual Appliance Mitel 415 Mitel 430 Mitel 470

Release Notes MiVoice Office 400 Release 5.0 – HOTFIX2 Release Date: 13th of November 2017 Release 5.0 – HOTFIX2 Release Date: 11th of August 2017 Release 5.0 – HOTFIX1 Release Date: 4th of July 2017 Release 5.0 – GA

2 | Release Notes MiVoice Office 400 Release 5.0 - HOTFIX2 depl-2549 / 1.11

1 ABOUT THIS DOCUMENT

This document provides the overview on new features and solved issues with Release 5.0 – HOTFIX2 for the MiVoice Office 400 Controllers and the MiVoice Office 400 as Hyper-V® or VMware® Virtual Appliance. Changes since Release 4.1 – HOTFIX4 are listed.

2 MAIN INNOVATIONS OF RELEASE 5.0

Following main functionality or changes are available for all platforms compared to R4.1 – HOTFIX4:

2.1 MAIN INNOVATIONS OF RELEASE 5.0 – HOTFIX2

• Security improvements for CPU2-S • Various enhancements • Various issues solved

2.2 MAIN INNOVATIONS OF RELEASE 5.0 – HOTFIX1

• Mitel 6900 SIP integration and 6800 SIP 5.0 integration

2.3 MAIN INNOVATIONS OF RELEASE 5.0 - GA

• North America introduction / localisation for USA and CANADA • E-911 / E112 emergency service (US, CA, CH, FR) • Hospitality enhancements • FXO analogue trunk line supervision with line keys

• Mitel 6873 SIP as reception/front desk terminal • Mitel 6869 SIP and Mitel 6873 SIP as operator phones • WebAdmin and SSP enhancements on functionality and usability • New licences and licencing enhancements • SIP Trunks / SIP Providers enhancements

o FAX Voice Band Data transmission V.152/VBD with standard media switch o SIP trunk access via MiVoice Border Gateway

• Improved call routing for special applications (CFNR to CDE) • Integration of latest SIP-DECT 7.0 release • Support and licencing for OpenCount 6.0 • Support of new DECT 602d v2 handsets • Hyper-V virtual appliance disk image (.vhd)


• Security enhancements • Various enhancements • Various issues solved

More details see chapter “New or changed Functionality with Release 5.0 “


3 SOFTWARE OVERVIEW RELEASE 5.0 – HOTFIX2

Changes since Release 5.0 – HF1 (8830a1) are blue/bold Changes between Release 4.1 – HF4 (8726a1) and Release 5.0 – HF1 (8830a1) are black/bold.

Software Version

MiVoice Office 400 as Virtual Appliance 8834b1

VMware® OVA, Hyper-V (.vhd) package 1.4.0 / 8834b1 (for use of mlx...zip package provided with Release 5.0 – HOTFIX2 please see chapter 8.2.1 New OVA/VHD package)

MSL (Mitel Standard Linux) 10.3.43.0

Mitel 400 Controller Software 8834b1

Mitel 415/430/470 boot SW 8834b1

WebAdmin 9.33

Localization Server (language strings, audio guides, online help ...)

ftp://ch-localisation-ro:[email protected]/5-0_HF (Details see: "contents-lang.txt" on FTP server)

MiVoice 5360ip/5370ip/5380ip/5361ip 3.50.0

MiVoice 5360/5370/5380/5361 3.30.2.8

MiVoice M530/M535 1.0.1

Office 135/135pro 61.3900

Mitel 602 v2 (TDM DECT) 133.3.31

Mitel 602/650c (TDM DECT) 129.4.34

Mitel 600 (TDM-DECT) 129.2.41

Mitel SB4+ / SB8 (HW-1) (TDM-DECT) 01.21.00

ftp://ch-localisation-ro:[email protected]/5-0_HF

ftp://ch-localisation-ro:[email protected]/5-0_HF


4 SOFTWARE COMPATIBILITY OF RELEASE 5.0 – HOTFIX2

Changes since Release 5.0 – HF1 (8830a1) are blue/bold Changes between Release 4.1 – HF4 (8726a1) and Release 5.0 – HF1 (8830a1) are black/bold.

SW Version Additional Information Release Notes

Mitel 6920/6930/6930 SIP Phone 5.0.0.150 (HF2) ftp://ch-6700i-ro:A400-6700i@aastra400-

updates.aastra.com/5-0_HF2

Mitel 6867/6869/6873 SIP Phone 5.0.0.150 (HF2) ftp://ch-6700i-ro:A400-6700i@aastra400-

updates.aastra.com/5-0_HF2

Mitel 6863/6865 SIP Phone 5.0.0.150 (HF2) ftp://ch-6700i-ro:[email protected]/5-0_HF2

Mitel 6730/6731 SIP Phone 3.3.1.4380 ftp://ch-6700i-ro:[email protected]/5-0_HF2

Mitel 675x/6739 SIP Phone 3.3.1.4380 ftp://ch-6700i-ro:[email protected]/5-0_HF2

Mitel 6735/6737 SIP Phone 3.3.1.9017 ftp://ch-6700i-ro:[email protected]/5-0_HF2

SIP-DECT (OMM) Mitel 602d v2 Mitel 602d/650 DECT Phones Mitel 600 DECT Phones

7.0SP3-CI25 7.0.SP11 7.0.SP11 5.00 SP5

ftp://ch-omm-ro:[email protected]/7_0_SP3 depl-2546

Mitel MC / Mitel MCC 4.3 / 10684.21.11 Available on DL-server depl-2231

MiVoice 2380 Softphone 4.3.0.0 Available on DL-server depl-2382

MiVoice Conference Phone >= 2.1.5.3 needs "Standard SIP" licence Available on DL-server

MiVoice Video Phone >= 2.1.5.3 needs "Standard SIP "and "Video Terminal" licence Available on DL-server

System Search 4.0.5.0 Available on DL-server

Mitel Wave Converter 1.4.0.0 Available on DL-server

OIP / OIP Virtual Appliance

8.7.0.4 1560/1560IP 2.2.4.0 OIP TSP 8.3.3.0 Office Suite 3.2.4.0 eDial 2.0.8.0

Virtual Appliance − VMware® OVA, Hyper-V (.vhd)

package 1.4.0 / 8.7.0.4 − Update package 8.7.0.4 Available on DL-server

depl-2541

BluStar Server 3.2.1 Build 106 Available on DL-server depl-2342

BluStar for PC 3.2 11547.0 Available on DL-server

BluStar for iPad/iPhone >= 3.2.1 Available on Store

BluStar for Android >= 1.4 Available on Store

BluStar 8000i BluStar for Conference Room

4.4.0-1085 ftp://ch-8000i-ro:[email protected]/4.4.0-1085

ftp://ch-6700i-ro:[email protected]/5-0_HF2












ftp://ch-omm-ro:[email protected]/7_0_SP3

ftp://ch-omm-ro:[email protected]/7_0_SP3

ftp://ch-8000i-ro:[email protected]/4.4.0-1085

ftp://ch-8000i-ro:[email protected]/4.4.0-1085



Mitel 400 CCS 1.2.0.0 2.0.0.8

Available on DL-server depl-2311 depl-2454

Mitel 400 1st Party TSP 1.4.1.0 Available on DL-server depl-2337

Office eDial 2.0.8.0 Available on DL-server depl-1905

Mitel Dialer R2.0CA ftp://ch-dialer-ro:[email protected]/R2.0CA user can load it from FTP using his SSP

depl-2343

Printer Spooler 1.2.0.0 Available on DL-server

Application Card CPU2-S Update Pack with CCS 1.2

5.0.4.0 ESA 4.0.4.0 OIP 8.7.0.4 CCS 1.2.0.0 Fax 1.0.27174 p3

Available on DL-server

Application Card CPU2-S Update Pack with CCS 2.0

5.0.5.1 ESA 4.1.3.0 OIP 8.7.0.4 CCS 2.0.0.8 Fax 1.0.27174 p3

Available on DL-server

MiCollab 8.0 Available on Mitel OnLine via Mitel Connect

MiCollab Client for PC (UCA) >=7.3.0.235 Integrated in MiCollab server

MiCollab Client for PC >=8.0.X Integrated in MiCollab server

MiCollab Client for Mac >=8.0.X Integrated in MiCollab server

MiCollab for Mobile (Android) >=8.0.X Available on app store

MiCollab for Mobile (iPhone) >=8.0.X Available on app store

MiCollab for Mobile (Windows) >=8.0.X Available on app store

MiCollab WebClient >=8.0.X Integrated in MiCollab server

MiVoice Border Gateway (MBG) MBG 10.0.1.33 Available on Mitel OnLine via Mitel Connect

MiContact Center Business MiCC 8.1.3.0 Available via KMS RE2158

Mitel Alarm Server >= 3.1b51 Available on DL-server depl-2409

Mitel OpenCount >= 6.0.0.3 or >= 5.1.5.10 Available on DL-server depl-2455

depl-2523

Mitel BusinessCTI Mitel BusinessCTI Enterprise

>= 5.1.114.48706 >= 6.0.10.48667 Available on DL-server depl-2564

depl-2566

Mitel MetaDirectory (MMD) >= 3.5.28.5735 >= 4.0.2.5759 Available on DL-server depl-2553

depl-2562

Mitel TAPI Link for MiVoice Office 400

>= 4.0.10.4735 >= 5.0.3.5145

Available on DL-server depl-2445 depl-2561

ftp://ch-dialer-ro:[email protected]/R2.0CA

ftp://ch-dialer-ro:[email protected]/R2.0CA

https://mitel.custhelp.com/app/answers/answer_view/a_id/1008264/889766223



Connected Guest • iCharge 400 • InnLine • iConnect

50.3 3.1.8 50.3

Individual distribution to customers by Business Unit Verticals.

iConnect is ready for EFT. EFT starts with GA R5.0

5 COMPATIBILITY WITH NEW HARDWARE COMPONENTS

For the North American market the following new components are available:

• 50006918 NA System Cable - 4xRJ45 - 8 pins -25ft • 50006919 NA System Cable - 8xRJ45 - 2 pins -25ft • 50006925 NA Trunk interface card 1PRI-T1


6 NEW OR CHANGED FUNCTIONALITY WITH RELEASE 5.0

6.1 NEW OR CHANGED FUNCTIONALITY WITH RELEASE 5.0 – HOTFIX2

• Security improvements for CPU2-S *1) o Security: Call manager shows an active alert if CPU2-S need a manual reboot due

to Windows Updates (available on CPU2-S Update Packs 5.0.5.1 with CCS 2.0) *1) • Various enhancements

o SIP headers in diversion are not E.164 compliant Standard SIP terminals: attribute "Calling party info E.164 compliant" for Standard SIP terminals

o Mitel 6800 / 6900: Improved key-configuration for MiCollab Meeting Center • Various issues solved

*1) see important hints and restrictions

6.2 NEW OR CHANGED FUNCTIONALITY WITH RELEASE 5.0 – HOTFIX1

• Mitel 6900 SIP and 6800 SIP 5.0 integration *1) For more detail see InfoChannel:

o Mitel – Worldwide > Home > Products & Solutions \ MiVoice Office 400 > MiVoice Office 400 Phones > Product Announcement / Bulletin (PA) Product Bulletin - SIP R5.0 firmware & launch of MiVoice 6900 IP Phone Family with SIP Firmware

o Mitel – Worldwide > Home > MiVoice Office 400 > MiVoice Office 400 Solution > Product Announcement / Bulletin (PA) Bulletin / Product Announcement MiVoice Office 400 R5.0 HF1 – Mitel 6900 Phones and SIP R5.0 Support

• Besides providing the 6900 phones support, the Release 5.0 - HOTFIX1 and the 6900 and 6800 Phones R5.0 software updates provides mainly:

o An improved and consistent UI for the color screen models (6867, 6869, 6873, 6920, 6930, 6940)

o The support of the Bluetooth cordless handset on the 6873 o The support of MiVoice Office 400 presence display on BLF touch-keys for the 6873

and 6940 o Configuration of the new function key “Mobile” on 6930/6940 with WebAdmin and

SSP o ‘Operator’ and ‘Front Desk’ solutions introduced with MiVoice Office 400 R5.0 are

now also available on the 6930 (Operator only) and 6940 as well. *1) see important hints and restrictions


6.3 NEW OR CHANGED FUNCTIONALITY WITH RELEASE 5.0 - GA

• Localization for North America o Localisation for USA and CANADA

Languages, Numbering plan, tones, timings … o North American date & 12/24h time format for SIP phones, hospitality manager and

SSP o New PRI-T1 trunk card (23B+1D)

Support protocols 5ESS (default), 4ESS, DMS-100 and NI2 Support of ASN-1 coded name reception on PRI-T1 (CNIP)

o New North America specific system cables o Support of LowVoltage MWI method on FXS interfaces on the Mitel 470 controllers o New audio prompts en_us, es_us and fr_ca loaded automatically from server

• E-911/E112 Emergency Services

o Complies with Swisscom specification for SIP trunks (NFR-13911) o Support of SIP and ISDN trunk interfaces depending of country and provider. o Emergency Service supervision functionality

Configuration of location data sets which can be assigned to terminals Configuration of internal emergency response teams. Notification to response teams, e-mail addresses and event message

destinations Acoustic notification on the hospitality manager by playing a customized

sound file Emergency message popup and list of all emergency calls on compatible

Mitel SIP phones and on Hospitality Manager.

• Improvements on Mitel 6800 SIP phones o Front Desk solution on Mitel 6873

Room keys with informative icons and colours indicating room state, cleaning state, wake-up call states, group info, MWI indication …

Room and BLF key pairing Management for check-in/out, wake up calls, cleaning states …. Alerts in case unanswered wake-up calls Emergency call alerts and acknowledge List of last emergency calls including location

o Operator/Attendant integration on Mitel 6873 and 6869 phones Graphical and coloured buttons of the call queue with informative icons

showing the call state. o Presence state information shown on BLF keys on the 6867/6869 phones and on

M685 attached on 6867/6869 The hard-key led shows the line state


The display icon shows the presence state according colours • red/yellow/green/grey/black -> busy/meeting/available/absent/not

available Mitel SIP 6873 the presence states are shown just on BLF keys on the M685

modules • The BLF key’s on the 6873 phone are indicating the line state only

o Manual answer announcements During announcement, a soft key is presented allowing to answer the

announcement. I case of answering an announcement the call is converted into a regular 2way call

o Ring alone support Ring alone is used in one number setup to select one terminal for the

acoustic ringing while all other terminals just show the call optically Activation over function key or with */# code

o Call deflect functionality For incoming calls in ringing state a soft-key is presented Incoming calls can be deflected to another destination either by direct

number entry, select destination by pressing a BLF key or number key, select destination out of phone book

o Show number of missed calls with icon and number in top line o Support of 12h or24h time format and new date format according to the system

setting o Request PIN on voicemail function keys for password protected mailboxes

• Hospitality enhancements o Set and inquire Wake up time with audio guide in 12/24h format (NFR-13556) o Hospitality manager enhancements

Emergency call warning pop-up, acoustic alert List of last emergency calls US time/date format support

o Voicemail enhancements PIN protected voicemail box (NFR-13774) for Mitel 6800 SIP phones Automatic deleting of voicemails at check-out Transfer calls on unoccupied rooms to reception Property welcome message prior to standard voicemail greeting message Reception voicemail box with guided assistance for call transfer of guest

voicemail box Guest can listen already listened voice messages by dialling *#38 when no

notification is active (MWI LED is off) o FIAS interface supporting room move o SX200 PMS and CDR interface emulation integration (room states, voice mail and

call charges) o Connected Guest applications *1)


iCharge InnLine iConnect (ready for EFT)

• Enhancements for FXO interfaces

o FXO Analogue trunk line supervision with line keys (NFR-13659) o Support of name reception on FXO trunk interfaces (CNIP)

• SIP Trunks / SIP Providers enhancements

o FAX Voice Band Data transmission V.152/VBD on standard media switch (NFR-13497)

o Support 1 TR118 (DTAG) RFC3680 for providers registered with accounts attribute "Support RFC3680" in SIP provider settings

o SIP trunk access via MiVoice Border Gateway o Extended setting for “ignore display name” also for outgoing calls in SIP provider

settings o Option to suppress incoming SIP display names (NFR-13498)

attribute "Ignore Display Name" in SIP provider settings o SIP call transfer with refer to prevent an indirect connection (anti-tromboning) via the

Call Manager when Auto Attendant or a user transfers an incoming call to an external destination Note: The SIP provider must support the call transfer with the refer method

• Improved call routing for special applications (CFNR to CDE) o The forwarding user will keep ringing, even after further CDONRs, CDOBs, Default

CFNR’s, not reachable’s This feature is designed for specific use cases only, it is not intended to use

it as general solution for CFU to CDE’s (many restrictions will appear) • Various enhancements

o New alarm if CSTA link went down or is re-established o New setting on Mitel 415/430 for 128ms echo tail length on standard media switch o SRM CLIP (Caller ID) numbers for Australia and New Zealand added o SIP-DECT LDAP is enabled automatically o Possibility to put more than 64 system bases into location area 1 *1) o Possibility to rename presence states (system wide)

Variable names are shown on Mitel SIP, SIP-DECT, 5300, WebAdmin, SSP o Mitel Dialer supports access to personal contacts using LDAP o The time required for a software upgrade on a Mitel 415/430 has been improved by

50% compared to Release 4.0.

• SIP-DECT 7.0 SP2 integration • Support of new DECT 602d v2 handsets • Hyper-V virtual appliance disk image (.vhd)


o Compatible with Windows 10 Pro 64, Windows Server 2012R2 o Resiliency support options for: Failover Clustering, Live migration and Replica

• WebAdmin/SSP

o General setting to redirect WebAdmin from http to https (default is http) o General setting “Compatibility mode for self-signed certificate” in section

Maintenance -> General *1) o System overview & Licences view with overview about used/available “User”-

licences, created users, users to be covered by SWA o CDE can be linked to DDI numbers when creating a DDI range o New overview for RTP ports of the IP terminals o Highlighting keys for multi edit o Option to sort drop down lists by name or number (NFR-14025) o Option to use multi edit mode for keys of free seating pool phones o New default settings for SSP access and new option to enable/block remote access

to SSP (read important hints). o Outgoing call charge limits (OCL limits) moved into top section of “Charges-

>General” o Access to OMM admin login with a dedicated button (section SIP-DECT) o Option to confirm all SRM event messages with one selector o Optimized order of Mitel SIP phones in drop down selectors o Excel export/import of user license assignments *1)

(Note: UCC licenses cannot automatically imported from an Excel file). o Integration of Mitel 6900 SIP phones configuration

• New licences and licencing enhancements o Release 5.0 generation licences contained in licence file *1) o User- based licencing of Virtual Appliance extended to Mitel 470 *1)

Automatic “user”- and “basic user” - licence assignment in case of upgrade from older releases on the Mitel 470

Adapted SWA user counting o OpenCount 6.0 licencing

• Removed licences

o Removed the Mitel Advanced Intelligent Network licences for Mitel 470 (now the same concept is valid as for the virtual appliance) *1) The Mitel 470 still allows to connect up to 40 satellites

o G.729 licences are not required anymore with Release 5.0 In earlier releases purchased licences are still shown in licence view

• Various issues solved


• Functionality not delivered with Release 5.0 – GA. • iConnect integration (NFR-14061) *1)

o An EFT is planned to be completed post GA. • Partial phone look on Mitel SIP phones -> planned to be ready with a later release

*1) see important hints and restrictions


7 ISSUES SOLVED SINCE RELEASE 4.1 HOTFIX4 (8726a1)

7.1 ISSUES SOLVED IN MIVOICE OFFICE 400

7.1.1 ISSUES SOLVED IN MIVOICE OFFICE 400 R5.0 – HF2 (8834b1)

TT# CSU ADBT Title

211650 Austria 59481 Export function user limit 100 reached due trunk groups in WA on M430/415

221492 Switzerland 60670 Free seating user: "Hotline" not deleted when logout Mitel 6800 SIP

224729 Belgium 60227 Line key configured for auto answer doesn't work

226445 Germany 60581 5300 - Team Key - Call number 2 lost after restart of PBX

228958 Switzerland 59294 60386 Mitel SIP: Voicemail MWI for 6800i does not work when line key is configured

230563 Denmark 60555 Danish language issue on 6873i as Front desk terminal

231641 Switzerland 60878 Wrong info on 1560 Operator via ACD for "call forwarded from..." => New attribute: Configuration/System/General/ACD: "Keep redirecting to ACD"

231855 Netherlands 60610 SIP headers in diversion are not E.164 compliant => New attribute: "Calling party info E.164 compliant" for Standard SIP terminals

232895 Denmark 60738 Call recording not working with Call waiting

235020 Germany 61107 Error ID 8487, 10197 on AIN node / backup communication server-Dual Homing

235137 Germany 60942 Integrated DHCP server sends wrong address for NTP in option 42 to 6867i

235742 Denmark 61124 Sometimes call status of users is missing in Office Suite

236167 Austria 60926 WebAdmin: Export of LCR data results in wrong order and assignment

239131 North America 61118 Incoming trunk calls cannot be answered on 6873 operator keys

239317 MENA 61149 analogue Trunk line supervision on Mitel SIP (not OK after conference)

240499 Switzerland 61163 CS restart when SMTP access is down

240534 Switzerland 61161 PRACK doesn't work if multiple SIP responses 181 with different RSeq

240922 Switzerland 61209 CSTA: Remote Office MBC (Mitel Business Connect) is not working

242177 Switzerland 61228 Virtual Appliance restarts after enabled "Keep alive" function on Mitel 6867i phones.

242518 243125 244864

Switzerland 61309 Sytembase SB-8 will not working with channel 5 to 8


TT# CSU ADBT Title

242560 Switzerland 61256 Restart of MiVO400 as Virtual Appliance

242799 Switzerland 61254 6800: Voicemail in group mailbox cannot be handled via standard soft key "Voicemail"

243284 Switzerland 61264 Missing a prompt for testing network without expert password for Virtual Appliance

Switzerland 60229 Emergency Announcement stops prematurely (only analogue phone)

59864 WebAdmin: Ext. music source selectable in CDE setting MoH on VA

R&D 60940 6873i:After modification of room number on CS, room number not updated on 6873i

61097 Security: Call manager shows an active alert if CPU2-S need a manual reboot due to Windows Updates (available on CPU2-S Update Pack with CCS 2.0)

61116 Mitel 6800 / 6900: Improved key-configuration for MiCollab Meeting Center

Switzerland 61171 AutoAttendant: No ringback tone if target of the selection is external

Switzerland 61219 SIP ALG: SIP resp. "100 Trying" is sent to the private IP instead of the public

Hotline 61227 CSTA monitor point for Office 135, Office 160 and GAP not available

Switzerland 61255 ATAS alarm will not ringing with the value Volume 10 on Mitel 6800 and 6900 phones

North America DTP-28103

It was observed that randomly the user was unable to answer an incoming call since the phone was in off hook seize state when an incoming call appeared. This issue is resolved.

7.1.2 ISSUES SOLVED IN MIVOICE OFFICE 400 R5.0 – HF1 (8830a1)

TT# CSU ADBT Title

210638 Switzerland 59593 Misleading error message when VM memory is >90% full

217984 Nordic 59775 MWI to SIP-DECT from Flexi Presentity doesn't work

223341 Austria 60090 no speech at CFU to external with courtesy on SIP trunk

223385 229190 238114

Belgium Austria

Germany

60206 61059 not possible to change IP-Address from DHCP to fix with system search

225717 Germany 60219 PIN Telephony is not possible when is create a matched PISN

229023 232852 235404

Netherlands Switzerland 60985 Virtual Appliance: Media server uses more and more performance -> change to

media server 7.0.1.4

229150 Spain 60890 S-Bus gets blocked after some time


TT# CSU ADBT Title

229537 231454 233053 235271

Switzerland 60335 AIN: Door Sensor do not work anymore / Intercom settings not available

234150 Brazil 61018 Failed to transfer if Call forwarding (CFU) to user it is activated

235502 ANZ 60928 International calls fail due to emergency number 000 in Australia

235620 Switzerland 60924 Import / Export doesn't import from Phone key on M530 / M535

236627 Switzerland 60977 Restart of PBX M470 after 17 days

236889 Austria 61007 WebAdmin localization: manual file import not working

237396 Switzerland 61030 CS restart when executing macro sequence on 6867i number key

237431 Switzerland 61117 Office1560 - call transfer to user with CFU to operator console not possible

237980 Switzerland 61057 Name presentation on Sys Terminals is not working but the OIP delivers the name

239245 Germany 61127 SRM is not able to connect to OIP WebAdmin on CPU2-S anymore

239486 Germany 61139 CSTA monitorpoint for Office 35 and Office 45 not available

NFR-14104 59820 URI format +E.164 in all URIs of SIP Headers

Nordic 60706 Telia - emergency number / service number

Switzerland 60951 SIP External Registrar: PBX restart during shutdown

Switzerland 60966 No audio after call transfer of the called (remote) party (Virtual Appliance with Swisscom BC)

Switzerland 61083 Mitel SIP: Outbound call via line key doesn't work anymore with some SIP prov.

7.1.3 ISSUES SOLVED IN MIVOICE OFFICE 400 R5.0 – GA (8825b1)

TT# CSU ADBT Title

130931 200130 201584 218306 220935 224457

Switzerland Austria

54484 DECT more than 64 SB's in the same DECT location area (=> see Important Hints: 8.3.6 TDM-DECT)

190511 Switzerland 57023 Partial terminal lock not implemented for DECT


TT# CSU ADBT Title

190594 NFR-13498

Switzerland 59819 SIP-Trunk: incoming display name should be switchable

201830 NFR-13631

MEA (ZA) 57711 58885 59711

6800: manual answer announcements; 6800 to be adapted

204617 Germany 58864 Ring Alone have no effect to Mitel 6800 Phones

205852 ANZ 59089 analogue trunk not clearing on call to AA

213424 Switzerland 56645 59483 6800i: Presence Information on BLF key colour controlled by CS

214736 Germany 59729 AIN T38 transmission fails (t38 only)

215008 Denmark 59605 Not correct CDE name when using Clip (Caller ID) based routing

219330 Switzerland 59827 Not visible in queue that call comes via CFU if 6800 SIP terminals

220541 Netherlands 59920 Translation fault (Netherlands)

221370 Germany 59972 Performance: xml requests from a 6800i are blocked during WebAdmin logout

221633 Switzerland 59995 Call is dropped when CFNR timer is equal to OC 2nd offering timer

222807 Norway 60073 Hotel room phones can call each other even if digits barred in all free digit barrier

223771 228134 228432 228919 229755 230052 230181 230729 230784 230989 232166

Switzerland Austria

Germany 60398 Mivo470 Event fan failed and the CS turns off.

223783 227022

Netherlands Switzerland

60121 60249

WebAdmin: Change presence state not possible in combination with some settings

225139 Switzerland 60154 Call disconnection at chain of call diversions

226410 Switzerland 60213 PBX restart: Intrusion to a DECT-DECT call via an inquiry call from Sat

226529 228189 231027

Switzerland Denmark

ANZ

60421 60336 60825 60846

M430/M415: improvement for WebAdmin was not unzipped after SW upgrade

226825 Switzerland 60246 AIN: Monitoring range: If "Very long" some MBA satellites restart cyclic


TT# CSU ADBT Title

228888 Austria 60548 Wrong ICL entry at call sequence AA->UG

231367 Nordic 60829 SIP-T Tele2: ErrorReports 8711 (PartyId Hanger)

231687 Switzerland 60593 SIP: Answering line call restarts the PBX

232701 Germany 60662 SDP INACTIVE will not be change back to SENDRECV on retrieve Message from PSTN

232852 Switzerland 60797 MOL: PBX restart (Mutex deadlock )

233001 Switzerland 60737 SIP-T: No ring back tone for outbound calls to a PSTN destination which is diverted

233930 ANZ 60757 Change default SRM CLIP (Caller ID) for Australia and New Zealand

234322 Germany 60752 60824 MOL: Errorlog 666: rustle (moh overlie) on media channels

236889 Austria 61007 WebAdmin localization: manual file import is not working

NFR 13497

Swisscom 55968 StMS: Implement of Fax/Modem over VoIP G.711 (Fax pass-through)

Austria 59629 Mitel SIP: VM remote management service is stopped after playing a greeting

R&D 59951 MBG/Windows Phone: Internal registration time not configurable for MiCollab => Configuration ➙ IP network ➙ VoIP: Internal registration timeout (h)

R&D MiCollab 60359 MiVO400 / CSTA set Forwarding to canonical target is not supported

60362 Security: SSL - used signature algorithm too weak (SHA1)

Field support 60509 Default value in Virtual Appliance: "Time synch via ISDN..." should be "no"

Switzerland 60672 Improve M470 Fan Failure Alarm

Switzerland 60698 Outgoing call via SIP-T: Suppression of the SIP display name (Ignore 'Display Name')

60768 SIP DECT: LDAP should be activated automatically if SIP DECT is programmed

North America 60891 Alarms: LCR on alternative network PROVIDER FAILED: 1


7.2 ISSUES SOLVED IN WEBADMIN

7.2.1 ISSUES SOLVED IN WEBADMIN (9.33) MIVOICE OFFICE 400 R5.0 – HF2

TT# CSU ADBT Title

231641 Switzerland 60878 Wrong info on 1560 Operator via ACD for "call forwarded from..." => New attribute: Configuration/System/General/ACD: "Keep redirecting to ACD"

231855 Netherlands 60610 SIP headers in diversion are not E.164 compliant => new attribute "Calling party info E.164 compliant" for Standard SIP terminals

235137 Germany 60942 Integrated DHCP server sends wrong address for NTP in option 42 to 6867i

236167 Austria 60926 WebAdmin: Export of LCR data results in wrong order and assignment

240386 Switzerland 61205 SSP FastTake Key does not work

241451 Germany 61192 WebAdmin - New sorting sequence not yet fully developed

59864 WebAdmin: Ext. music source selectable in CDE setting MoH on VA

61097 Security: Call manager shows an active alert if CPU2-S need a manual reboot due to Windows Updates (available on CPU2-S Update Pack with CCS 2.0)

7.2.2 ISSUES SOLVED IN WEBADMIN (9.28) MIVOICE OFFICE 400 R5.0 – HF1

TT# CSU ADBT Title

224772 Germany 60130 Label for 68xx keypad M-680 too small

230732 Denmark 60511 WebAdmin: New sort button doesn't not work under terminals

235620 Switzerland 60924 Import / Export don’t import from Phone key on M530 / M535

239369 Germany 61119 Not possible to change the license from "user" to a UCC license

R&D 60685 WebAdmin: Numbering plan on the list view added

R&D 60920 WebAdmin: "Copy" RoomKey, and "Paste" it gives MDT-Error


7.2.3 ISSUES SOLVED IN WEBADMIN (9.24) MIVOICE OFFICE 400 R5.0 – GA

TT# CSU ADBT Title

NFR-14025 Switzerland 59821 Usability: Drop down shall be sorted by name or number

130931 200130 201584 218306 220935 224457

Switzerland Austria

54484 DECT more than 64 SB's in the same DECT location area (=> see Important Hints: 8.3.6 TDM-DECT)

190511 Switzerland 57023 Partial terminal lock not implemented for DECT

190594 NFR-13498 Switzerland 59819 SIP-Trunk: incoming display name should be switchable

194705 200887 202912

Switzerland 57670 CDE can be linked to DDI numbers when creating a DDI range

208340 Nordic 59208 RTP Ports of IP terminals displayed on Status Page

213424 Switzerland 56645 59483

6800i: Presence Information on BLF key colour controlled by CS

215008 Denmark 59605 Not correct CDE name when using CLIP (Caller ID) based routing

216711 Germany 59752 Configuring a block of terminals is not possible in AIN

216711 233996

Germany Brazil

59752 60771

Configuring a block of terminals is not possible in AIN

217680 Switzerland 59765 Not possible to change user settings in WebAdmin

221370 Germany 59972 Performance: xml requests from a 6800i are blocked during WebAdmin logout

224415 Germany 60125 WebAdmin: Value for exchange rate in "Multi site/regions" can't be < 1.00

224551 Switzerland 60131 PBX limits to 8 letters for keys A1-A6 on M680 (instead of 20)

224556 230998

Switzerland Norway 60128 Missing second number on a number key of M535



229345 Switzerland 60430 abbreviated dialling: order/sort by number not like expected

231548 Switzerland 60684 WebAdmin: ODAB Configuration is not possible, Single system

55937 WA: Highlight keys for multi edit : WebAdmin usability


TT# CSU ADBT Title

58094 WebAdmin: Configuration of event tables should be easier => Filter and Edit multiple added

Switzerland 59850 In menu tree it is hardly visible where really the selection is active

59951 MBG/Windows Phone: Internal registration time not configurable for MiCollab - Configuration ➙ IP network ➙ VoIP: Internal registration timeout (h)

Switzerland 59983 Resize User name and SIP-ID field in SIP account settings


Switzerland 60698 Outgoing call via SIP-T: Suppression of the SIP display name

60768 SIP DECT: LDAP should be activated automatically if SIP DECT is programmed


7.3 ISSUES SOLVED IN DECT PHONES

7.3.1 ISSUES SOLVED IN 602 v2 DECT PHONES (133.3.31) MIVOICE OFFICE 400 R5.0 – HF1

TT# CSU ADBT Title

R&D 61046 602 v2 display sometimes has random wrong pixels (Stuck but not dead)

R&D 61134 602 v2 / 602: improved fix for random wrong pixels

7.3.2 ISSUES SOLVED IN 602/650 DECT PHONES (129.4.34) MIVOICE OFFICE 400 R5.0 – HF1

TT# CSU ADBT Title

R&D 61134 602 v2 / 602: improved fix for random wrong pixels

7.3.3 ISSUES SOLVED IN 602/650 DECT PHONES (129.4.33) MIVOICE OFFICE 400 R5.0 - GA

TT# CSU ADBT Title

R&D 60580 Announcement on handset instead BT headset

R&D 60607 Loud key click, battery low beeps in connection


7.4 ISSUES SOLVED IN MIVOICE 5300 IP PHONES

7.4.1 ISSUES SOLVED IN MIVOICE 5300 IP PHONES (3.50.0) MIVOICE OFFICE 400 R5.0 – HF2

TT# CSU ADBT Title

61157 Security: Deactivate SSH access on MiVoice 5300 IP Phone

7.4.2 ISSUES SOLVED IN MIVOICE 5300 IP PHONES (3.40.6) MIVOICE OFFICE 400 R5.0 – GA

TT# CSU ADBT Title



8 IMPORTANT HINTS & RESTRICTIONS

8.1 GENERAL

8.1.1 NEW SW-GENERATION

• A new software generation licence is necessary to run Release 5.0 • The important hints from R4.0 SP2 Release Notes as well as from Release 4.1 Release

Notes are still valid but not listed here again. • The upgrade from all former Mitel Office 400 GA versions is supported.

-> see general hints about scheduled upgrade in chapter 8.1.2 -> for upgrade of an AIN with virtual appliance refer to chapter 8.2.1.

• Customers upgrading from R3.0 or lower must consider especially the important hints in R3.1 Release Notes (e.g. changed AIN signalling ports, new Secure VoIP Licence format, reprogram Bandwidth areas ...) and R3.2 (upgrade AIN first to R3.1 with AMS and continue upgrade with WebAdmin …).

• There are cases where it is necessary to factory reset the Mitel SIP 6735/37 when the upgrade fails.

8.1.2 SCHEDULED UPGRADE FROM OLDER RELEASES (LOAD LIC FILE IN ADVANCE)

• With Release 5.0 the licences are stored in a licence file (file name structure: EID-of-the-system_name-of-the-system_X_yyyymmdd.lic). From the SLS you will get the known licence sheet as PDF and the new licence file.

• To perform a scheduled upgrade from older systems to Release 5.0, one needs to put the licence file into a new created directory on the file system.

• Before the upgrade create a subfolder “lic” in the folder “…/data/” with WebAdmin -> Maintenance -> File management -> File browser

• Refresh the file browser to see the new subfolder. • Import the new licence file into the folder ../data/lic. • Proceed with the SW upgrade as usual. • The system will find and read the new R5.0 licences when starting up with Release

5.0.

8.1.3 USER BASED LICENCING FOR VIRTUAL APPLIANCE AND MITEL 470

• The new user based licencing concept requires user licences assigned for each user with an attached terminal (users with just virtual terminals or no terminals do not need user licences).

• The assignment of user or basic user licences is done on demand after loading a new licence file or automatically after each restart of the system.

• When upgrading systems on SLS to R5.0, the necessary amount of user licences is added automatically based on former expansion licence or AIN master licence and on the amount of covered SWA users.


8.1.4 NO AIN LICENCES ANYMORE ON MITEL 470

• With Release 5.0 the AIN licences (Mitel Advanced Intelligent Network (AIN) and Mitel AIN Satellite) are no more necessary for Mitel 470 (same concept as with the Virtual Appliance).

• A Mitel 470 is now always a Master, but some AIN relevant features are hidden till the 1st Satellite is registered (e.g. PSTN overflow).

• A Satellite needs no licence to run in Online mode, exception is if VoIP encryption is used “Secure VoIP” licence has to be on each node of a AIN.

• A Satellite runs for 36h in licence free Offline mode if it once was registered to a master system.

8.2 MIVOICE OFFICE 400 AS VIRTUAL APPLIANCE

8.2.1 NEW OVA/VHD PACKAGES WITH RELEASE 5.0 – HOTFIX2

• All new systems must be installed with the OVA/VHD 1.4.0 / 8834b1 packages • Upgrading existing systems from Releases deployed with OVA/VHD package 1.4.0

• Release 4.1 – HOTFIX5 1.4.0 / 8732b1 • Release 5.0 – GA 1.4.0 / 8825b1 • Release 5.0 – HF1 1.4.0 / 8830a1

can be upgraded using the mlx....zip package provided • Upgrading existing systems which have been deployed with older OVA/VHD package than

version 1.4.0 to this version must be reinstalled with the Release 5.0 OVA/VHD package 1.4.0 / 8834b1

• For an AIN do install the virtual appliance master first with the R5.0 software and load the backup files, then upgrade each satellite manually (in offline mode). As soon the satellites are starting up with the R5.0 release, they will connect to the Master.

• Important: After restoring a backup of the Virtual Appliance you need to

• verify NTP settings in WebAdmin and reconfigure if necessary • verify Time Zone setting in WebAdmin and reconfigure if necessary • verify Licence • upload the audio guides

8.2.2 VMWARE REQUIREMENTS:

Minimal requirements for the VMware installation

• ESXi VMware vSphere 5.5 or 6.0 o VMware vSphere 6.5 is under test

• 1 vCPU reserved for the “Virtual Appliance“ minimum 2.0 GHz (> 3 GHz to reach max. limits)

• 2 GB Memory minimum • 40 GB HDD space • Please refer to the VMware compatibility list to find supported server systems.


8.2.3 HYPER-V REQUIREMENTS:

• Supported on Windows Server 2012R2 o Windows 10 PRO 64 and Windows Server 2016 are under test

• For Hyper-V server hardware and host OS requirements refer to Microsoft.com © • 1 vCPU reserved for the “Virtual Appliance“

minimum 2.0 GHz (> 3 GHz to reach max. limits) • 2 GB Memory minimum (Memory: Start-up RAM: 2048 MB) • 40 GB HDD space

8.3 VARIOUS HINTS AND RESTRICTIONS

8.3.1 SECURITY ADAPTIONS: DISABLED FTP ACCESS

• The FTP access is disabled after a First start on Mitel 415/430/470. • You need to enable it via WebAdmin -> Maintenance -> General -> Security: Allow FTP

Service. It is possible to enable the FTP access in the 1818 Monitor (System Settings).

8.3.2 FRONT DESK ON MITEL SIP 6873

Limits for room keys: • maximum 48 room keys (without BLF keys) directly on the 6873 phone • maximum 24 room/BLF keys pairs directly on the 6873 phone • maximum 200 room keys per 6873 phone (using M685 keyboards) • Any Mitel SIP phone has a max limit of 50 BLF keys per terminals

8.3.3 OPERATOR/ATTENDANT ON MITEL SIP 6873 AND 6869

There are the following known restrictions and hints for the operator functionality • The default melody played for operator calls is the “Melody203.wav“ in the

/home/mivo400/tftp/Melodies directory (design intent). o To set a different melody one can upload a custom file with the name “operator.wav” into

this directory (do not modify the “Melody203.wav”). The format must be g.711 a-Law 8kHz, 8Bit, data rate 64kBit/s, mono, max. size 200kB.

• Adjusting the ringing volume for operator console calls can be done during an active operator call using the volume control key

Limits: • Maximum 4 operator phones on a Mitel 470 or VA; 1 on Mitel 415/430 • Maximum 6 operator keys if used on a 6873 in combination with front desk functionality • Maximum 10 operator keys if used as standalone operator phone

• The “own presence” information, as seen top right on user terminals, is not displayed on an

operator console. This is design intent.


8.3.4 RING ALONE ON MITEL SIP 6800 PHONES

Ring Alone has no effect on Mitel 6800 phones when using custom ring tones -> issue on MSIP

8.3.5 EXCEL IMPORT OF USERS WITH MICOLLAB UCC LICENCES

When exporting users, the UCC user licences are included in the excel. • At import of users with UCC licences, these licences are ignored. These users will get

“licence: none” and “Role: none”. One needs to add the UCC licences of the users manually.

• This is a system behaviour.

8.3.6 TDM-DECT

• To put more than 64 System Bases in one location area, the "Maximum number of location areas" has to be set to 1.

8.3.7 SIP-DECT

• MiVoice Office 400 R 5.0 contains the latest SIP-DECT GA Release 7.0 SP2 • SIP-DECT 6.2 is not supported.

8.3.8 SELF SERVICE PORTAL SSP: CHANGED DEFAULT ACCESS

With R5.0 the default settings to access SSP have been changed due security reasons. • New created users have set “Use PIN instead of password” to use a password. • If one switch back to PIN then the default PIN 0000 is blocked for access. It must be

changed to any other value. • The permission sets got a new attribute “Use Self Service Portal also from remote location”,

this is disabled per default. After upgrade from an older Release to R5.0 the following has to be considered:

• Access to SSP with default PIN 0000 is blocked. • External access to SSP is blocked due the attribute “Use Self Service Portal also from

remote location” in the permission sets are disabled.

8.3.9 SELF-SIGNED CERTIFICATES WITH SHA512 SIGNATURE ALGORITHM

• If the "Compatibility mode for self-signed certificate" in WebAdmin is enabled (default setting). The self-signed certificate generated by the MiVO400 controller continues using the "Signature algorithm" SHA1 in the certificate.

o With this it is guaranteed that clients such as the Mitel IP terminals 5300IP are able to establish a secure signalling connection if this is configured on the specific terminal. The drawback is that the "Signature algorithm" SHA1 is rated as insecure.

o SW updates of Mitel 5300IP phones can only be done if the compatibility mode is enabled.


• When the setting "Compatibility mode for self-signed certificate" disabled, the self-signed certificate generated on the controller is using the "Signature Algorithm" SHA512 which is classified as secure.

o Note: The Mitel IP terminal series 5300IP must be upgraded beforehand to the newest SW version so that they are operational again. All other client will/should work without changes but may require a restart.

8.3.10 CHANGING ROOM NUMBER IN CS, ROOM KEYS AND BLF FOR ROOM IS NOT UPDATED ON FRONTDESK

• When a room number is changed in the CS the room key on the Front desk terminal 6873 is only updated, if also the Room name is also changed

• When a call number of a room is changed in the CS the BLF key on the Front desk terminal 6873 is only updated, if also the Room name is also changed

• In both cases Room key and BLF key are updated after a restart of the terminal. Solved with 8834b1 (HOTFIX2)

8.3.11 WEBADMIN: NOT YET USED SETTINGS IN RELEASE 5.0

The following settings are visible in WebAdmin but not active yet • Mitel Border Gateway settings

• Terminals -> MBG settings for Mitel SIP/SIP terminals • Mitel Border Gateway -> MBG controller

• Routing -> List view -> Trunk groups • "Use international number format only"

• IP network -> IP addressing o "Proxy server parameters"

8.3.12 MITEL SIP 6900/6800 INTEGRATION WITH HOTFIX1

General • The SIP R5.0 software will be automatically deployed on the phones after the call manager

has been upgraded to Release 5.0 - HOTFIX1. • New SIP phones software (R5.0) is provided for all phones of the Mitel 6800 and 6900

ranges.

Upgrade Information on new delivered 6900 phones • The upgrade the 6900 phone SW delivered from factory to SIP 5.0 is done automatically. • There might be a small amount of phones delivered with following Rev:

o 6920 IP PHONE (50006767) - Rev 15 or lower o 6930 IP PHONE (50006769) - Rev 13 or lower o 6940 IP PHONE (50006770) - Rev 11 or lower


which need special manual procedure for the SW upgrade.

• This can be found in the attachment 6900 SIP Firmware Upgrade FAQ.pdf of RE2146.

Hints for mobile integration on 6940 and 6930 To use the mobile integration on these phones, you need to do the following steps:

• Add the new function key Mobile at any free key position with WebAdmin or SSP • To access to contacts synchronized from the mobile phone to the SIP 6940/6930, add a

function key Phone book: Local on any free key position

8.3.13 CONNECTED GUEST “ICONNECT” INTEGRATION

The MiVoice Office 400 Release 5.0 GA build supports iConnect as EFT ready. • The GA for MiVO400 R5.0 with the iConnect integration will be communicated separately.

https://mitel.custhelp.com/app/answers/answer_view/a_id/1008136/1715468092


8.4 CPU2-S UPDATE PACK

8.4.1 GENERAL POINTS CPU2-S UPDATE PACK

• Update Packs for CPU2-S are provided containing latest OIP and MiVoice 1560, please refer to the Release Notes of OIP.

• With Release 5.0 there are 2 different CPU2-S Update Pack’s available o CPU2-S Update Pack with CCS 1.2 o CPU2-S Update Pack with CCS 2.0

8.4.2 SECURITY IMPROVEMENTS FOR CPU2-S UPDATE PACKS

The CPU2-S Update Packs 5.0.4.0 and 5.0.5.1 (with HOTFIX2) contain important security improvements (WannaCry and Petya)

• Security: CPU2: Close unused SMBv1 ports (TCP 139, 445 and UDCP 137 and 138) • Security: CPU2: Install Microsoft Security Essential • Security: CPU2: Enable Windows Updates per default

Furthermore available on CPU2-S Update Packs 5.0.5.1 (with CCS 2.0) • Security: Call manager shows an active alert if CPU2-S need a manual reboot due to

Windows Updates

Please Note CCS 1.2 and CPU2-S UPDATE PACK (5.0.4.0): • CCS 1.2 will not run after upgrade anymore, because the SMBv1 ports or closed. • To get CCS 1.2 running it is necessary to open the SMBv1 ports which can be done via

o PBX Configuration: Multimedia -> Security o Press button: Enable filesharing for CCS V1.2 o Read and confirm the pop-up to enable inbound connection for SMBv1 ports (NOT

recommended)


9 HINTS AND RESTRICTIONS FOR THE NORTH AMERICAN DEPLOYMENT

• Setup a factory new Mitel 470 system o Out of the box the Mitel 470 contains an outdated software which has to be

upgraded to Release 5.0 first. The North American sales channel has to be set after the upgrade.

o The following steps are to do When the factory new system asks to set the sales channel, choose

“other” then upgrade to Release 5.0 by loading the correct .zip file. After Release 5.0 has started up, choose the sales channel “US-

Freemarket” or “CA-Freemarket” . You do not need to load the audio guides. These will be loaded automatically after the restart (if the network settings are correct).

The system will do a first start and set all sales channel depending parameters

• ISDN PRI-T1

o Mitel 470 supports the ISDN PRI-T1 with 23 B + 1 D-Channel. CAS or other configurations are not supported

• Message Waiting on FXS: o Mitel 470 supports the LowVoltage MWI method. HiVoltage method is not

supported.

• Generate and upload audio files (format g.711 a-Law 8kHz, 8Bit, mono) o Due the System works internally fully with codec g.711 a-Law, it is mandatory to

load any wav file in the correct format else it will sound distorted. The format must be g.711 a-Law, 8kHz, sample size 8Bit, data rate

64kBit/s, mono. • Use e.g. Audacity with CCITT A-Law 8kHz 8Bit Mono.


Disclaimer

Mitel Networks Corporation will not accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful use. While every effort has been made to ensure accuracy, Mitel Network Corporation will not be liable for technical or editorial errors or omissions contained within this documentation. The information contained in this documentation is subject to change without notice. Copyright © 2017 Mitel Networks Corporation. www.mitel.com

http://www.mitel.com/

Documents

Release Notes MiVoice Office 400 Release 5.0 – HOTFIX2