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COMPLIANCE
INFORMATIONTECHNOLOGY
BUSINESS CREDIT RISK
The increased need for scrutiny, risk elimination and ever changing regulations has increased the complexity of the processes required for the origination and the closing of all types of banking products. Whether a consumer loan, a personal loan, a credit card, a house loan or any other type of credit line, it is essential to comply with a complex set of regulations, internal and external rules and policies and a set of complex, but consistently repeatable, workflows. These facts require a seamlessly integrated end-to-end loan origination solution which interfaces flawlessly with the core systems of the Bank. i-Apply has helped lenders identify process efficiencies, customize workflows, and comply with regulatory changes. It is a multi-channel, platform independent solution, built to serve a wide variety of financial products and handles credit products decisioning, origination, management and collection processes. Ranging from mortgages to debit/credit card applications and from corporate to personal loans, i-Apply manages customer on-boarding application, credit qualification, pricing, product factoring, amortization and collateral appraisal, up to loan disbursement and covers the entire product sales cycle. i-Apply streamlines the origination process to remove redundant processes and accelerate decision- making, while it decreases risks and subsequently leads to reduced costs and enhanced efficiency.
KEY CHALLENGES • Error-prone, fragmented activities, dominated by paper documents and manual processes • Unsuitable technologies prohibit the desired standard of service speed and quality in customer service • Compliance requires evidence that sound decisions are taken, fully respecting the institution’s due diligence process and credit policies • Quickly respond to credit requests and maintain control over risk • Credit analysts need to maintain clarity and focus • An IT environment flexible enough to accommodate changes without straining resources or budgetary constraints
BUSINESS BENEFITS • Control your entire lending process External and internal scoring, along with pre-populated KYC information, minimize data capture requirements and allow the bank staff to focus on the right customer and quality loan portfolios. • Increase your efficiency and business agility Scorings can be adjusted to changing market conditions, while new lending products can be rolled out fast, targeting new market segments. • Reduce your risk and regulatory exposure Rigorous and standardized approval processes throughout the Loan Origination lifecycle and for different lines of business, support compliance efforts protecting the institution against defaults. • Run with powerful workflow and rule engines With seamless routing, tracking, allocation of automated tasks and notifications to bank staff, i-Apply supports timely credit decisions, which are organized entirely around the bank’s unique credit policies.
i-Apply is an advanced and scalable solution that meets the needs of regional or multina-tional financial institutions reliably, efficiently and securely.
FOR MORE INFORMATIONPlease visit www.relationalfs.com/products/relational-products/i-apply/
“i-Apply streamlined our work and significantly reduced our application processing time frominstallation day 1”.
Comprehensive workflow models are defined, building a secure and fully auditable end-to-end credit decision process which maintains flexibility, while it ensures the quality of complex customer evaluations.
Following the capture of non-financial customer data, i-Apply imports data from internal systems providing the visibility required on customer exposure, limits, commitments, collaterals, etc. Additionally, data retrieval from other external
Financial products are strictly regulated and Financial Institutions need to demonstrate to auditors that certain procedures have been followed in a specific order.
i-Apply fully satisfies the audit requirements of a modern bank. Firstly, the solution provides a comprehensive and complete audit trail enforcing accountability, recording in detail “who” did “what” and “when.”
Authorized users perform their duties in an environment which records every action in detail.
With industry standard rules and risk models, i-Apply supports and automates credit policy checks, allowing credit approvers to focus on decisions of increased risk and complexity, thus shielding the bank from potential “bad debt” exposures.
Rules are designed, tested and implemented in a graphical environment. Using business language, users can build rules, reducing or eliminating the need of IT resources. i-Apply models can therefore easily adapt to changes in the
i-Apply Product Factory ensures that technology and processes provide the modern bank with the capability to flexibly configure new offerings, seamlessly distributed across channels, without adding cost and complexity.
New products do not need to be developed at the expense of existing ones and do not necessarily have to consist of custom builds or bespoke development activities.
Product Managers have the right tool and technology to better analyze and directly control new product rollouts through automated workflow and authorizations. Accelerated offerings are made available to Sales Teams, Call Centers, Branches and on-line channels at the right
and internal systems is supported with out-of-the-box or custom interfaces. The institution’s reputation and legal stand in jeopardy, ensuring customer evaluations adhere to due diligence requirements as well as international compliance and regulatory standards.
Secondly, i-Apply supports the Loan Review process, ensuring a loan file is never left incomplete.
i-Apply allows auditors to review the origination lifecycle, supporting the completeness and documentation adequacy, ensuring process integrity and compliance to the bank’s credit policy.
market conditions and the institution’s risk appetite as rapidly as they may evolve in time. With reusable and highly configurable workflow capabilities, the bank can address changes with minimum operational disruptions.
New or updated products can be rolled out fast, targeting new market segments and implementing a variety of pricing strategies or customer segments.
time and with the right information.
Utilizing a central catalogue, i-Apply provides a single view over all products integrated with the Core Banking System.
Subsequently, new products may be designed within i-Apply from existing CBS components, maintaining control over cost. This provides the bank with the ability to introduce fast, and at a fraction of the cost, a wide variety of offers and campaigns without increased infrastructure and operational complexity.
IMPROVE COMPLIANCE
DETAILED AUDITING ALLOWS FOR FULL CONTROL
ADAPT WITH GREAT FLEXIBILITY
ADD AND MANAGE NEW PRODUCTS IN NO TIME, AT NO ADDITIONAL COST
i-Apply provides users with a rich set of HTML5 interfaces for in-house and Channel users (e.g. Desktop, Web-based, Tablet, Smartphone).
Depending on their role (individual or group assigned), users may initiate, perform tasks (e.g. approve, reject), own or have oversight on loan applications in a fully auditable environment.
i-Apply offers such a consolidated data platform, which in its turn can produce additional insight into customers and their needs, allowing for generation of new products and services.
More than that the entire organization operates in a uniform and orderly manner. The end-to end system owns process
automation, definable workflows and activity monitoring and business event alerts enhancing the consultative service capabilities of the credit officers enterprise-wise and inevitably reinforces all the aforementioned customer satisfaction key parameters.
Users find using i-Apply to be a positive experience and compare it favorably with their experiences using alternate solutions. i-Apply makes it possible to run most of the day’s functions, making it a convenient solution both for the busi-ness and the IT users of the organization.
In addition to the increases in efficiency and productivity, i-Apply business users comment positively on the added simplicity of using an end-to-end system, particularly when it comes to addressing fast paced demands of the market.
An integral part of the solution is the i-Apply Document Management System (DMS), which controls the life cycle of the Loan Documentation File.
i-Apply DMS is built to ensure the bank achieves completeness, consistency and efficiency in the production of Loan Documentation. The DMS facilitates the creation, storage,
With enhanced support of credit risk management at both the business unit and enterprise level, i-Apply business users have decision-quality information from the data mart at their fingertips.
Business users can utilize the data mart in order to investigate the status of loan applications, identify bottlenecks and issues and explore performance trends and new business opportunities.
Information is exchanged between i-Apply and the CBS/CRM, providing users with the necessary customer information such as financial details, employment information, collateral management and valuation, etc. in a multilingual web-based environment.
retrieval and retention as well as archival of the file, while it allows the bank to define and use standard document templates for each type of product.
Equally, reporting and regulatory compliance efforts (i.e. Basel II) are simplified.
With an improved, intuitive interface, i-Apply provides business users with drag-and-drop functionality to create freeform, dynamic reports without expensive, time- consuming help from IT.
FRIENDLY USER INTERFACES
CUSTOMER SATISFACTION
USERS’ SATISFACTION
DOCUMENT MANAGEMENT
RICH, COMPREHENSIVE AND FLEXIBLE REPORTING OPTIONS
Relational S.A. Pisistratou 52,17674 Kalithea, Athens
Tel.: +30 210 9889300Fax: +30 210 9881449www.relationalfs.com
