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1
REGULATION ON QUALITY ASSURANCE
Approved by: Academic Council of the Riinvest College
March 19, 2018
(Revised Draft, January 2019)1
1 The college revises the regulation whenever it is affected by the decisions of regulators respectively
MEST and KAA. These changes do not need to be approved by AC if they do not conflict with the
orientation and values of the College
2
Glossary of Terms
Accreditation means formal recognition of a higher education institution and its
programs that meet the generally accepted quality standards and that its qualifications
give its holders a number of rights, eg. the opportunity to pursue a further level of
education, for specific jobs, to use a title (Law on Higher Education, 04 / L-037);
Accumulation of Credits Collection of credits acquired after successful completion of
the course, semester or year as per the requirements of the program;
Cycle of studies It is a study program that leads to the acquisition of a qualification.
According to Bologna there are three cycles: First cycle - bachelor level (basic studies),
second level - master's degree and third level - Doctorate studies;
Department Administrative regulatory unit within HEI (Higher Education Institution)
or administrative unit;
Diploma/Title Diploma or title describes the qualification acquired by a higher
education holder after successful completion of those studies e.g. doctor of mathematics,
masters of education, or bachelor of computer sciences;
E-Learning E-learning involves teaching, studying and using information and
information technology in the learning process. It can be a particular teaching and
learning medium where the student conducts all activities through computer and Internet
connectivity or combined with the most traditional learning methods;
ECTS (European Credit Transfer and Accumulation System) ECTS is a system that
aims to increase transparency in educational systems and facilitate student mobility across
Europe through the transfer of credits. It is based on the assumption that the
overarching workload for one academic year is 60 credits which are distributed through
modules (subjects) and describe the student's workload required to achieve the objectives
set. Transfer of credits is guaranteed through agreements signed by the institutions;
3
Generation The group of students who started a particular program in a one academic
year;
Competences are a dynamic combination of recognizing, understanding, abilities, skills
and values. They can be specific and generic and in the context of education are
expressed through the formulations of academic staff as "findings regarding what the
student is expected to know, understand or do (demonstrate) after the completion of
learning. Competences can be developed (achieved) at the end of a learning unit, a
module or even a study program. As such, they are benefited by pupils/students and are
evaluated by education holders;
Quality control means a formal assessment of the quality processes and procedures of
an institution of higher education;
Convergence voluntary adoption of policies to achieve a goal e.x. adaptation to the
standards of the Bologna process;
Credits Credit is a measurement unit that measures student workload at the time they
spend on a subject/semester or program;
Evaluation Criteria Description of what the student should achieve in order to
demonstrate that an expected result in particular subject is achieved;
Subject, Course or Module A structured form of a lecture’s experience that has
expected results expressed in the form of competences to be achieved and an adequate
criterion for assessing their achievement;
Optional Subject A subject that can be taken as part of the program but is not
mandatory for all students;
Evaluation methods means the use of a research strategy which are set depending on
the focus of the assessment and usually include quantitative tools for research of student,
staff and other stakeholders opinion, and includes questionnaires, focus groups,
interviews, observations and screening document;
4
The grade determines the scale of the overall performance-based assessment
demonstrated during the ongoing assessment and final exam for a given subject;
Contact hours a period of 45-60 minutes of teaching where the teacher holds lectures,
exercises or consultations with students;
Examination Repetition The possibility of repeating the exam for students who did
not pass it within the first griven term;
Study program/Department A set of modules/subjects leading to a qualification and
that is defined through achievements determined by a certain number of credits.
Exam is the formal way of written or verbal testing that is administered at the
completion of a subject or at the end of the academic year. Other methods that are used
as part of the ongoing assessment together with the exam build up the final assessment.
The final exam has the weight specified in the syllabus or in the regulations of studies;
Expected Results are a determination of what the student is expected to know,
understand and demonstrate after completing a module/program. Expected results are
usually accompanied by evaluation criteria that should be used to determine that those
results are achieved;
Skills are the ability acquired during the lecture and activities and can be divided into
specific and generic.
Diploma Supplement The Diploma Supplement is an annex added to the official
diploma designed to describe the nature, level, context and status of successfully attended
and completed studies;
Thesis is a formally presented report in written based on the independent research work
required for granting the title, usually a master's or doctorate's degree.
Continuous assessment Continuous assessment means when evaluation of students is
done with different forms of assessment mentioned in the assessment of students in a
given period (e.g. semester) and contributes to the final assessment;
5
Quality assessment means a range of specific evaluation procedures regarding the
quality of programs provided by higher education institutions;
The institution's assessment affects all activities in the institution: organization,
finances, management, infrastructure, teaching and scientific research;
Evaluation of subjects means a range of evaluation procedures that focus on the quality
of specific subjects including: Usually this kind of assessment is organized in the weeks
10-13 of the semester;
Program evaluation means a range of assessment procedures that focus on the specific
study program which results in an academic qualifications. Program evaluation is done
after each cycle of the program in spring;
Student Assessment Combining forms of tests, written, verbal exams, projects,
portfolios, presentations used to assess student progress in a given subject. These forms
can be used by students to evaluate their progress (formative assessment) or by the
institution to evaluate whether the student scores the planned outcomes (summative
assessment);
The special evaluation examines the quality of any particular aspect of the institution
eg. ICT, student counseling, specific competencies.
6
Content
1. INTERNAL QUALITY ASSESSMENT ............................................................ 10
1.1. POLICY QUALITY ASSURANCE .............................................................. 10
1.1.1. Quality culture ......................................................................................... 10
1.1.2. Organisation ........................................................................................... 10
1.1.3. Academic Council ................................................................................... 11
1.1.4. Quality Assurance Committee ................................................................. 12
1.1.5. Quality Assurance Office ........................................................................ 13
1.2. DESIGN AND APPROVAL OF PROGRAMMES ..................................... 14
1.2.1. Criteria for approving a study program .................................................... 14
1.2.2. Evaluation study program (for each separate program): ........................... 15
1.2.3. Procedure for approving the syllabus and curriculum .............................. 16
1.3. STUDENT – CENTRED LEARNING, TEACHING AND EVALUATION
18
Institutional level ................................................................................................... 18
Level of the programs ........................................................................................... 18
The module level ................................................................................................... 19 1.4. STUDENT ADMISSION, PROGRESSION, RECOGNITION AND
CERTIFICATION ................................................................................................... 20
1.5. TEACHING STAFF ..................................................................................... 21
1.6. LEARNING SOURCES AND STUDENTS SUPPORT .............................. 23
1.7. INFORMATION MANAGEMENT ............................................................ 24
1.8. PUBLIC INFORMATION ............................................................................ 25 1.9. ON –GOING MONITORING AND PERIODIC REVIEW OF
PROGRAMMES ...................................................................................................... 25
COMPLAINT PROCEDURES FOR STUDENTS AND PERSONNEL ............... 26
2. EXTERNAL EVALUATION PROCESS ........................................................... 26
Preparation for external evaluation ........................................................................ 27
Application procedure ........................................................................................... 27
Appointment of external appraisers ....................................................................... 28
Internal appraisers ................................................................................................. 29 External and internal appraisers appointed by the College within the framework of
internal evaluation ................................................................................................. 29
Planning, preparation and reporting ...................................................................... 29
Presentation .......................................................................................................... 30
Report ................................................................................................................... 30
Information procedure .......................................................................................... 30
Publishing of the report ........................................................................................ 31
ANNEX 1: EVALUATION PLAN ............................................................................. 32
ANNEX 2: QUESTIONNAIRE FOR ASSESSMENT ............................................... 34
Legal Basis
7
Statute of the Riinvest College
Riinvest College works in accordance with the Law on Higher Education in Kosovo, No.
04 / L-037, 2011 and Administrative Instruction (AI) of MEST no. 15/2018 on the
Accreditation of Higher Education Institutions in the Republic of Kosovo (AI 15/2018).
Law on Higher Education
Riinvest College in its quality assurance endeavor is subject to the rules and obligations
foreseen in the Law on Higher Education No. 04 / L-037, 2011.
Kosovo Accreditation Agency (KAA)
KAA is responsible for the process of accreditation of higher education institutes in
Kosovo, in accordance with European guidelines and standards for quality in higher
education. KAA publishes all criteria, standards, procedures and supporting
documentation for accreditation/re-accreditation (Article 3, AI 15/2018).
The request for accreditation/re-accreditation is done by: 1) The institution of higher
education itself; 2) by MEST and 3) the State Quality Council (SQC) in specific cases.
In cases where the request is submitted by the institution itself, the application is initially
submitted to the KAA, along with the first pages based on the format published on the
KAA official website. After the preliminary assessment procedure by SQC of KAA, the
Higher Education Institution receives the notification for formal approval of the
accreditation/re-accreditation request and then has the right to submit the full
application, which means submitting the self-evaluation report for review by the external
appraisers (Article 10, AI 15/2018).
General requirements and basic criteria for accreditation and licensing are described in
AI 15/2018. In this instruction are incorporated all the procedures for the internal
evaluation process and the accreditation/re-accreditation preparation process.
Qualification framework
Riinvest College adapts programs according to the National and European Qualification
Framework to provide readable and comparable programs and qualifications at national
and international level, ensuring that programs and subjects are expressed in the form of
competences that the student will achieve upon completion of a subject or program.
8
Riinvest also takes into account the passage of students from one level to the next level
of studies and supports the culture of a lifelong education.
The Bologna Process
Riinvest College exercises its activity based on the principles of the Bologna Process. For
quality assurance the College applies the Quality Assurance Standards and Guidelines for
Quality Assurance in the European Higher Education Area (ESG) approved by the
Bologna Follow-Up Group in September 2014 for approval at the Ministerial Conference
in May 2015 by:
European Association for Quality Assurance in Higher Education (ENQA);
European Student Union (ESU);
Association of European Universities (EUA);
European Association of Higher Education Institutions (EURASHE);
International Education (EI);
BUSINESSEUROPE;
European Quality Assurance Register for Higher Education (EQAR).
ESG's focus is quality assurance relating to learning and teaching in higher education,
including the learning environment and relevant links for research and innovation.
The goals of ESGs are as follows:
They set a common framework for quality assurance systems for learning and
teaching at European, national and institutional level;
They enable the provision and improvement of the quality of higher education in
the European higher education area;
They support shared trust, thus facilitating recognition and mobility within and
outside the country;
They provide information on quality assurance in EHEA (European Higher
Education Area).
ESGs are based on the following four principles for quality assurance in EHEA
(European Higher Education Area):
Higher education institutions have primary responsibility for the quality offered
and its provision;
9
Quality assurance responds to the diversity of higher education systems,
institutions, programs and students;
Quality assurance supports the development of a culture of quality;
Quality assurance takes into account the needs and expectations of students, all
stakeholders and society.
Rinvest College has built a system for internal and external quality assurance, based on
the standards and guidelines outlined by the ESG and in accordance with the legislation
in force in the Republic of Kosovo, meeting the criteria that are applicable at European
level.
10
1. INTERNAL QUALITY ASSESSMENT
1.1. POLICY QUALITY ASSURANCE
1.1.1. Quality culture
Given the tradition of quality in higher education institutions in Kosovo and the
active role of Riinvest College members for the establishment of quality structures,
active participation in discussions and modifications of the Law on Higher
Education and the application of innovative methods in quality assurance , quality
culture at Riinvest College is developed by rich and varied staff experience, active
stakeholder communication and teamwork in designing, managing, evaluating, and
continually improving their programs.
1.1.2. Organisation
The Riinvest College develops the quality assurance process at three levels:
institutional level, program level and module level. Responsibility for quality
assurance belongs to management who works in accordance with the policies and
the Regulation on Quality Assurance and is supported by the Quality Assurance
Office.
Figure 1: Quality Organisation Structure
11
1.1.3. Academic Council
The Academic Council approves the Regulation on Quality Assurance and approves
annual reports, special reports and improvement plan. The Board, based on the
recommendations for improvement, adjusts budget needs and development strategy.
The management undertakes the actions foreseen for it in quality assurance
procedures and submits annual reports to the Academic Council. The Quality
Assurance Office is responsible for drafting and implementing the assessment
methodology based on decisions taken by the Academic Council's Quality Assurance
Commission. The Academic Council is a body chosen by members of the Riinvest
College. The members of the Academic Council consist of: Academic Leaders at the
Management Level (Academic Director, Heads of Departments/Programs),
representatives selected by the program councils, elected representatives of the
administration, elected representatives of the students.
The academic council meets at least twice per semester and examines:
- Academic development and development and modification of study
programs;
- Program Committee Reports;
- Student success;
- Quality Assurance Office Report;
- Regulations;
- Other academic issues.
The Academic Council has the following responsibilities:
- To approve the programs proposed by the academic units;
- To determine the criteria for student enrollment;
- To approve standards of teaching and quality assurance;
- To determine the criteria and procedures for the acemic calls;
- To approve the Academic Calendar.
The Academic Council establishes a Quality Assurance Committee, which is
responsible for the implementation and monitoring of evaluation procedures, in
accordance with the Statute and the regulations of the institution.
12
1.1.4. Quality Assurance Committee
Function - The Quality Assurance Committee ensures the implementation of
international standards and standards of the Kosovo Accreditation Agency and
proposes relevant recommendations to the Academic Council. The committee
approves the deadlines for evaluation, approves the composition of the evaluation
teams and promotes the quality culture.
The Commission reports to the Academic Council and also promotes a quality
culture at the college and approves quality publication reports.
Composition and mandate
The Quality Assurance Committee has five members:
Three members of the teaching staff;
A student representative;
One representative from the administration.
The Quality Assurance Committee also has three ex officio members:
Rector;
College Secretary and
Head of Quality Assurance Office.
The mandate of the members of the Academic Council is three years. Their mandate
starts on October 1.
Activities:
The Commission works on designing, developing and approving policies
and procedures for quality assurance in accordance with the College
Statute, international and national standards;
Approve evaluation deadlines;
Approves the composition of assessment teams;
Ensures effective and efficient implementation in academic departments
and administrative.
The Quality Assurance Committee at the beginning of each year will be responsible
for conducting the internal appraisal process as well as reviewing the self-evaluation
report (Central Evaluation Commission) compiled by the management at the college
level and at the academic unit level.
13
In the model applied at the Riinvest College students are participants in the Quality
Assurance Committee, and stakeholders are part of the external appraisers and part
of the curriculum planning.
1.1.5. Quality Assurance Office
Mission and vision
The Quality Assurance Office is responsible for organizing the process of
continuous evaluation and improvement of quality in cooperation with academic
and administrative staff in order to ensure quality in all College activities, in
accordance with local and international standards.
The Quality Office is an independent structure that is overseen by the Quality
Assurance Committee and is responsible to the Rector.
The office is supported by Riinvest's administrative and research officers in
processing and analyzing data.
14
1.2. DESIGN AND APPROVAL OF PROGRAMMES
1.2.1. Criteria for approving a study program
In general, the documents needed to validate a program are as follows:
Basic Information
1. Documents that justify the market need for the program;
2. Support from College and other external organizations and assessments by
academic and professional experts.
The need for the program should also take into account the need for
programs set by specialized organizations in the field and assessments and
recommendations of the students.
Resources needed for implementation of the program
1. Necessary and available equipment and space;
2. E-learning support for the program;
3. The new space and new features needed for the program.
Personnel
1. Personnel list, qualifications and subjects to be taught (special CVs must be
attached);
2. Time of engagement;
3. Research, other activities planned for the program;
4. Personnel Development Plan.
Conduct of the program
1. Detailed plan for realization of the program in timeframe;
2. Expected results in accordance with the qualifying framework;
3. Teaching and learning methodology.
The evaluation of Riinvest College study programs is based on the Guidelines for
Accreditation of Programs Adopted by MEST, ESG Standards for Drafting and
Approving Programs and College Regulations.
15
1.2.2. Evaluation study program (for each separate program):
Reasoning of the program for the labor market (to provide facts for labour market
research);
International comparability of the program;
The target group dedicated to the program;
Orientation of the study program according to the governing principles of the
institution (mission);
Purpose and profile of the study program (short description of the program;
Expected learning outcomes (count at least 7-10 competences and qualifications,
knowledge and skills by the KCC;
Calculation of ECTS;
Name of study program
Qualification level under the KCC (with
abbreviations BA, MA, PhD, doctoral
program, university degree, certificate or
professional diploma)
The academic degree and title of diploma in
full and short form
Field of study according to Erasmus Subject
Area Codes (ESAC)
Profile of the academic program
(specialization)
The minimum duration of the study
Form of study (regular, free from work,
distance study, etc.)
Number of ECTS credits (total and per year)
Modules / Subjects (titles)
Number of study places
Leadership / study program leader
Permanent scientific / artistic staff (number
by staff category)
Study Fees
16
Practical work - internship (to be proven through valid agreements with business
partners);
Research plan for program/ programs under assessment;
Conditions for registration and admission of students;
Program overview (complete all fields):
For each module/ subject should be specified:
Naming;
Short content;
Expected goals and expected learning outcomes (knowledge, skills and
competencies);
Forms of teaching and learning;
Evaluation methods and passing criteria;
Means of concretization/ IT;
Proportion between the theoretical and practical part of the study;
Basic literature used in the subject (a basic title and two additions not
older than 10 years);
To present agreements with at least two other accredited carriers that ensure that
students can be transferred to similar programs at one of these accredited carriers
in case of bankruptcy or withdrawal of accreditation. The KAA should give
consent to the agreements reached (Law on Higher Education, No. 04L-037, 2011,
Article 14, point 5.8);
The program program/ study program in the assessment should contain the
syllabus of each subject/ module, of each study program in assessment (in
Albanian and English).
1.2.3. Procedure for approving the syllabus and curriculum
After the syllabus is compiled by the professors' team, the program leader analyzes the
courses offered, i.e. in the first, second and third years, so as to ensure coherence in the
program and the gradual mastery of the planned competences (expected results). The
syllabuses are then sent to the program committee which analyzes the student load on
the subject, the number of credits, the way of assessment, the adaptation to the general
framework. In the second generation, the program committee takes into account student
assessments for each subject and reflections by the professors and in collaboration with
the professors proposes eventual changes. In this context curricula are continuously
17
evaluated and, if necessary, are modified and planned workshops for continuous training
of the staff.
18
1.3. STUDENT – CENTRED LEARNING, TEACHING AND EVALUATION
In order to fulfill its mission in accordance with the Strategic Plan and the Statute,
Riinvest College has built up the internal assessment process based on the ESG's key
goal to enhance the common understanding of quality assurance in teaching and learning.
To provide the information needed to meet this standard, the entire evaluation process is
divided into three levels of assessment:
Institutional level
In each September of the academic year, the Academic Council reviews the reports for
each program and proposes the changes that are included in the improvement plan. The
academic council on a 6-month basis assesses the implementation of the improvement
plan. The Academic Council also examines the findings of the institutional assessment
carried out by the Quality Assurance Office.
Instruments used for institutional assessment are:
1. Student Questionnaire for Assessment of the Institution:
2. Academic staff questionnaire for assessment of the institution:
3. Questionnaire for Administrative Staff of the College:
Questionaires form on anneks.
Level of the programs
Program management, including personnel and students in the process, prepare the
program report for all years. This report includes findings from module evaluation,
observation and student data during the learning process together with teaching
evaluation methods.
The report includes:
1. Goals and outcomes of the program: Has something been changed in the goals
of the program, its orientation and management.
2. Curriculum: Has something been changed in the structure of the program,
mandatory and elective modules.
3. Are the evaluation procedures adequate and consistent with the program results?
Has any change made to standards, the way of evaluation?
19
4. The quality of programs (teaching and learning): Is the teaching strategy adequate
for realizing the achievements of students? How is balance between contact
hours, individual learning and student support? Is Formative and Comprehensive
Evaluation Effective? Is technology being used in the teaching and learning
process? Are the findings of scientific research being integrated into the teaching
process?
5. Recruitment, Progress and Student Accomplishment (Standard 1.4 of ESG)
6. Here should be described the recruitment procedures, student progress from year
to year and their success.
7. Resources for Learning and Materialization and Personnel Development Needs
(Standard 1.6, ESG)
The report should be a summary of the facts and their interpretation. The report also
contains the findings from the questionnaires for the evaluation of courses by students
and teachers. It should be understandable and should address the plan for improvement
of the previous year and propose actions for next year.
The module level
It is implemented through online questionnaires, and guidelines for their completion are
provided by the Quality Assurance Office.
From the 10th week to the 12th week of the course, students complete the questionnaire
for the course evaluation.
For the master level, where the learning process is modular, the questionnaires are
distributed after the module is completed to receive feedback on the attended module.
Questionnaires are processed and sent to subject teachers for review.
Teachers also complete the teachers questionnaire by utilizing the findings from student
questionnaires about the progress of the teaching process, including their comments on
improvement, timetables/ time of teaching, or student opinions on teaching subject,
including the method of evaluation of the subject/ module.
Finally, the report is compiled with data processed from the students’ and teachers’
questionnaires. The report is submitted to the Head of the program, who then uses it to
compile the annual report.
20
The instruments used to evaluate the subject/module are:
1. Students’ Questionnaire for Evaluation of the Course and the Teachers:
2. Teachers’ Questionnaire for Assessment of the Course/Module:
Questionaires form on anneks.
1.4. STUDENT ADMISSION, PROGRESSION, RECOGNITION AND CERTIFICATION
Riinvest College has a Recruitment Office, which deals with all admissions/application
procedures of students in accordance with the recruitment procedure for student
enrollment in higher education institutions, without any gender, religious or ethnic
discrimination.
The whole process is transparent, which takes place on the basis of decisions determined
by the College's management, always in meeting the objectives of the particular program,
placing the student at the center.
Acknowledgment, addmittion and certification of students is regulated by the regulations
of the respective studies where the student attends and completes the studies. The
college has to build special algorithms with recruitment and student enrollment
procedures in order to ensure the performance of the activities and the provision of
services consistently (Annex 3: Algorithms).
The college has integrated the Management Information System (MIS) in which the
students, as well as the institutional and teaching staff of the college, have access to the
system, which assures the student's performance/progress measurement in modules/
years/programs but also the provision of e-learning services for students.
Given that the programs approved at Riinvest College are in line with the Bologna
system, the acknowledgment and certification of students is carried out in accordance
with the principles of the Lisbon Recognition Convention (ESG 2015, 16).
Upon completion of the studies, Riinvest College issues diplomas for students who have
completed their studies in the designated programs by giving the title for the completed
level.
21
1.5. TEACHING STAFF
Riinvest College engages qualified academic staffs for certain study programs.
The procedures and criteria for applying, selecting and appointing the staff involved are
transparent.
Riinvest personnel are engageed in teaching but also in scientific research, while
promotion of work is transparent and is published on the College's website
(www.riinvest.net).
In order to ensure staffs that are genuine and acceptable by students, Riinvest applies
data from student questionnaires (described in the section related to module evaluation)
as well as data from the peer observation process.
Questionnaires address issues related to teaching materials, student assessment,
teaching methodology, interaction, mentoring, etc. Infrastructure includes classes,
computer center, labs, heating, IT support, other equipment and services. It is also
possible to address the correlation between theory and practice, learning support,
libraries, additional courses and student experience with the administration, professors,
and services in general. See the Models of the questionnaires in the attached annex.
Observation is an activity that is managed by the teachers for the purpose of
disseminating good teaching practices and obtaining information on the needs for staff
development.
Teachers create an observatory triangle, which applies at least once a year to these
principles:
Observation contributes to the improvement of teaching and student
experience in programs.
Observation promotes quality culture by promoting reflection on
professional practice and the dissemination of good practices.
Observation is confidential and can not be established as a basis for
promotion, reduction of duty or exclusion.
Before observation:
Before observation is made, teachers become familiar with the process, schedule and
principles and they must agree on the time and the observer.
22
During the observation:
The assigned observer must come 10 minutes before the start of the lecture.
The observer should sit in a place that does not hinder the students and in accordance
with the observed teacher.
Except for receiving the disseminated materials, the observer can not participate in
classroom activities or converse with students or ask questions.
Observer takes notes regarding the following issues:
1. The beginning of the session (link with the previous lesson, presentation of goals
and entry into the main topic);
2. Conduct of the Session: (Nature, Rhythm, Teaching Mode, Activities, Challenge,
Group Work, Management and Inclusion);
3. Use of teaching tools (diversity, efficiency, clarity, and appropriateness);
4. Communication (clarity, student attention, relationship between teacher and
teacher, attendance, praise);
5. Evaluation (testing of meaning, clarification of the most important elements,
reflective activities, possibility of practicing);
6. Completion (a session is completed, link to future lesson, additional tasks,
instructions).
After evaluation:
Observer and the observed shall sit down and discuss the findings. They start discussing
the Advantages, and then the areas where improvements are needed are highlighted, and
how the parties shall agree on the actions that need to be taken in terms of improvement.
Improvement Plan The improvement plan should include the proposal for quality changes and
improvement at the institution and the program level and those shall be assigned
according to their importance:
a. Important changes requiring urgent engagement;
b. Significant changes, but which can be addressed in the long run;
c. A change that needs to be taken into consideration but that does not have a direct and
critical impact on the current activity of the department/unit.
Note: The Accreditation Agency requires special forms for the improvement plan and
this format must be submitted to KAA.
23
1.6. LEARNING SOURCES AND STUDENTS SUPPORT
To ensure quality services to students Riinvest College provides a comfortable structure
for student attendance.
Depending on the study program, Riinvest College, in addition to classrooms, also offers
computer laboratories for students of the computer science course. The Library is also a
good source for study, which offers a wide range of available books along with reading
space.
E-Learning is also a very effective system where students have access to the literature
proposed by a teacher for the respective subject.
The Riinvest College organizes various activities that help the academic and social
process, such as study visits, debates and the announcement of the best work every year,
in every course of study.
- Study visits of students are growing activities, which are organized to ensure the
connection of the theoretical and the practical part of the field of study. Riinvest
has cooperation with a large number of businesses and institutions in Kosovo,
which are visited by students.
- Debates and lectures with renowned personalities are organized every month,
with local and international lecturers who converse with students and staff.
- Each year, Riinvest declares the best work for every course of study. This is due
to the College's dedication to enhance skills for research, writing and critical
thinking.
- In cooperation with the Career Office, have been established the student clubs,
such as the Club of Programmers, the Entrepreneurial Club, the Journalism Club,
Sports Club, Events Club, Economic Forum Club, Mathematics Club, Volunteer
Activities Club.
Riinvest Students Union - RSU is an independent organization that represents students
of all departments and all levels of Riinvest.
Riinvest College does not finish working on student graduation and for 10 years is proud
with the achievements of its alumni. Riinvest Alumni Network and Career Office will
continue to support the professional ambitions of graduates.
Services and scholarships for our alumni
24
Riinvest College provides a post-graduate scholarship for undergraduate students in
Bachelor's degree in one of the College's programs.
Membership in the library and IT services - Students can hold their membership in
library and IT services even after graduation.
Career Counseling - The Career Office is at the disposal of alumni to advise and guide
on employment, career choices or further studies, training programs and other
alternatives for further professional development.
Cooperation of Academy with the business - Riinvest is a partner in the EUFORIA
project (Entrepreneurial Universities for Industry Alliances), within which the academy
links with the business and labour market are being strengthened.
In addition, the Riinvest College through its Career Office conducts a questionnaire with
graduate students once a year to get their opinions about the services and opportunities
for collaboration between College and Riinvest Alumni (See the Questionnaire in the
attachment).
1.7. INFORMATION MANAGEMENT
For effective management and quality evaluation of programs, but also for day-to-day
activities, Riinvest College collects and analyzes data either through the Management
Information System or through questionnaires that are sent to students.
Below are the performance indicators set out as indicators for the quality assessment,
together with the way of collecting them, such as:
Students’ Profile (all students are enrolled in the MIS with all the data, as well as the
year, course and program in which they are registered.
Progress, success, and dropout level - Attendance, passage to exams, tests, and
other assignments are recorded in the MIS by each teacher so that the progress and
success of each student is followed. For each semester, respectively for each module
for master program students, program leaders prepare a report on performance data
for each student. In this report are also identified non-regular students, who are
observed through the modules, throughout the academic year, identifying the reasons
25
for failure to attend lectures, providing the reasons for repetition, absence or
withdrawal from the studies. Riinvest College has built algorithms (Annex 3) with
procedures for registration of the semester, year, as well as the process of pausing or
withdrawing from studies, to visually visualize the process of each process along with
the human and physical resources, which affect their realization, thus affecting
immediate improvement where there is stagnation.
Student Satisfaction with their Programs - Data is collected on the basis of online
questionnaires issued for students twice in one academic year (correspondingly for
each semester from a questionnaire).
Teaching resources and student support - In online questionnaires students are
also asked about available teaching resources, their sufficiency and the opportunity for
improvement. Riinvest College continuously supports its students, and through the
RSU (Riinvest Students Union) is evaluated the satisfaction with the support. RSU
reports to the Quality Office regarding all the requirements of current students,
whereas for students who have graduated is the Career Office, which functions within
the Riinvets College and which deals with daily activities in terms of providing
Riinvest alumni services.
1.8. PUBLIC INFORMATION
The Riinvest College promotes its programs on its website www.riinvest.net, which
contains all the information about the services and programs offered, together with the
teaching and administrative staff. Printing of various brochures and catalogs as
appropriate is also part of the promotion and information tools.
1.9. ON –GOING MONITORING AND PERIODIC REVIEW OF PROGRAMMES
Riinvest College conducted monitoring and evaluation of programs based on the
techniques presented in the "Program Evaluation" section.
The expected outcomes of each program are in line with the College's strategy and the
department's leader conducts ongoing teaching progress for each subject under the
program. The quality office is responsible for providing the data from the phased-in
questionnaires, which it submits to the department heads to analyze their program.
As additional information, also serve the findings from the complaint box, where
students express their dissatisfaction.
26
COMPLAINT PROCEDURES FOR STUDENTS AND PERSONNEL
In the framework of internal evaluation and always in terms of improvement of the
process, Riinvest College applies two complaints review procedures received by students,
as well as administrative and academic staff:
1. Anonymous complaints in the complaint boxes and e-mail [email protected]
2. Appeals according to the Rules of Procedure and the Code of Conduct
The opening of the complaints boxes is made by the Commission for review of
complaints in monthly periods, which it proceeds for review. Complaints addressed by
students and administrative and academic staff are initially reviewed by the Commission
and all efforts are made to settle complaints with the consent of both parties, thus
promoting a high culture of understanding. If they are not selected in advance by the two
parties, the Commission precedes the complaint under review according to the Rules of
Procedure and the Code of Conduct.
2. EXTERNAL EVALUATION PROCESS
The Riinvest College, same as all licensed providers of higher education, is subject to the
external evaluation process by the KAA, in accordance with the Law on Higher
Education in Kosovo (No. 04/L-037).
KAA evaluates the programs of Riinvest College in accordance with established criteria
and procedures. The external evaluation process to which Riinvest College adheres is in
line with the ESG 2015 guidelines, which includes:
1. Self-evaluation report;
2. Visits of external appraisers in the institution;
3. Compilation of summary report by external appraisers;
4. Recommendations for Improvement (Folow-up Process).
Self-Assessment Report - The Internal Evaluation Process is a process that precedes
external evaluation, so Riinvest College builds self-evaluation report within internal
27
quality assurance procedures and reports for the purpose of applying to the Kosovo
Accreditation Agency for Accreditation/Reaccreditation.
The self-assessment report is prepared on the basis of the new Accreditation Manual2,
approved by KAA in July 2018, applicable to:
1. Re/accreditation of High Education Institutions
2. Re/accreditation of bachelor and Master Study programs.
The content of the report based on this manual is related to the standards and
performance indicators for external quality assurance at institutional and program level,
whereas their assessment by external appraisers is based on the degree of compliance of
the four levels as follows:
a. Fully customizable (fully compliant) - when all standards are met
b. Substantial Compliance - When 70-90% of standards are completed
c. Partially in line - when 30 - 60% of the standards are met
d. Not consistent - then 30% of the standards are met.
Preparation for external evaluation
Application procedure
Riinvest College applies the standard accreditation/re-accreditation procedures set out in
AI 15/2018 for the accreditation of higher education institutions.
Based on this Administrative Guidelines, Riinvest College initially submits the
application, respectively the application for accreditation/re-accreditation to AKA, while
the academic staff statement is made by its staff through the electronic accreditation
system. Upon formal approval of the academic staff, the formal approval of the request
for re-accreditation shall be submitted to the SER and other relevant documents for
evaluation, as set out in the KAA Guidelines (point 1.4.1 of Article 10).
2 The college makes a revision of the regulation whenever it is affected by the decisions of the
regulators respectively MEST and KAA. These changes do not need to be approved by CA unless they
conflict with the College's orientation and values
28
Appointment of external appraisers
External evaluators are appointed by the KAA with the appraisers of SQC (State Quality
Council), and their list of not less than 2 and not more than 7 appraisers (depending on
the number of programs evaluated) is submitted to the Riinvest College.
The Quality Assurance Office in coordination with the KAA sets the meetings required
by the evaluators in accordance with the accreditation/re-accreditation procedures and
the duration set by the KAA and coordinates with the management, some members of
the administration, professors and students who may be the focus of appraisers.
With the data provided by Riinvest College in advance and with the visits that the
appraisers make, they compile a report, which is presented to the Rinvest College and is
published.
In the case of a positive assessment, the College is accredited/re-accredited, and in case
of negative evaluation the College has a one-year deadline to address remarks by the
appraisers and to request re-accreditation. Detailed procedures are set by KAA.
External appraisers
Mission and Function - Appraisers have a duty to comply with the standards described
by the Accreditation Agency and international quality standards:
analyze the information in the Self-Assessment Report;
confirm the objectives outlined in the Report;
clarify and verify the advantages and disadvantages presented or unexplored in the
Evaluation Report;
check whether the space and the working environment are appropriate and adequate;
give recommendations for improvement.
Appraisers do this by:
reading and analyzing the self-assessment report before the visit;
visiting academic, administrative departments over a one-day or two-day period;
meeting staff, students, management and other service users;
analyzing documents that are not included in the Report (brochures, publications,
etc.).
29
The appraisers from their activity have the duty to:
prepare a draft report and present it to Riinvest College at the end of the visit in the
form of summary (presentation);
Submit the report to the person responsible for quality assurance no less than four
weeks after the visit (or as determined by the Agency).
Evaluation procedures for accreditation are determined by the Agency.
The procedures for external appraisers invited by the College within the framework of
internal evaluation shall be defined by the Quality Assurance Committee:
Internal appraisers
1. The first appraiser is selected by the Quality Assurance Committee.
2. The second assessor is elected by the Academic Council and should not belong to the
college being evaluated.
3. The Quality Assurance Office sends the invitations to the selected appraisers and
keeps in touch with them, whereas the colleges to be evaluated will not do so in any way.
External and internal appraisers appointed by the College within the framework
of internal evaluation
The group of appraisers will be selected by the Quality Assurance Office in cooperation
with the Quality Assurance Committee. The final list must be completed at least 5
months before the visit. The estimation number is suggested to be five (5); 2 from
Riinvest College and 3 from abroad (an international and 2 representatives of the
economy and industry).
Planning, preparation and reporting
Agenda - The external appraisers of KAA visit the College at the time appointed by
them, and the external appraisers called by the College make the evaluation visit in the 2-
3 day period. Quality Office in cooperation with the Quality Assurance Committee for
Agenda Adjustment including arrangements for:
Providing a room with a key available for assessments.
Providing the agenda which includes:
– Visits to departments and premises;
30
– Meetings with the management;
– Meeting with members of the department and stakeholders (students,
employers are appointed by the Quality Committee);
– Presentation of the appraisers.
Location and equipment for final presentation;
Arranging pauses for coffee, lunch, dinner.
In preparing the agenda, the Quality Assurance Office should provide pre-information
on the programs to be evaluated and provide a suitable agenda, which ensures adequate
and sufficient time for the visit.
Presentation
The group should present a summary report shortly before the end of the visit, featuring
the main findings and recommendations. The Chair will present the presentation to the
entire department/program staff for a period of one hour and there will be no
discussions.
Report
Upon completion of the visit, the group will prepare a report which will be sent within
one month following the visit. It will include findings and recommendations which
should be specified for the respective level that should undertake changes within the
College. The recommendations should be sorted according to the importance and
urgency of the enterprises of remedial actions and should be presented as follows:
R 1: Recommendation that is important and urgent undertaking;
R2: A recommendation that is important but can be addressed in the long run;
R3: A recommendation that should be taken into account but that does not have a direct
and critical impact on the actual activity of the unit.
Information procedure
The report is sent by the group chairperson to the Quality Office, which gives a copy to
the head of the evaluated department and the managing director in order to correct any
eventual errors in the presenting of the facts.
The department head and the director within a week make the necessary upgrades and
send them to the Quality Office.
31
The Quality Office sends the Chair a report with changes which, after consultation with
the group, may accept or refuse the improvements, but they should include in the final
report to the Quality Office, which sends it to the Managing Director, the Quality
Assurance Committee and the Heads of Departments/Programs.
Leaders of academic and administrative units circulate the report to their employees after
being discussed at the Quality Assurance Committee and after being discussed at the
Academic Council.
Publishing of the report
The group report is published on the website and copies of the publication are provided
for access by the Quality Assurance Office.
32
ANNEX 1: EVALUATION PLAN
Evaluation tools Activity WEEK
Other Semester 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22
Questionnaires for evaluation of subject and teachers
Collection
Winter & Summer
Processing
Sending tables without analysis
Analysis
Figure Relationship
Questionnaires for teachers (An individual report is provided through the link)
Meeting / online
Winter & Summer
Processing
Analysis
Figure Relationship
Questionnaires for assessment of administration and services
Online collection
At the end of the academic year
Processing
Analysis
Figure Relationship
Observation
Collection from departments
Winter & Summer
Processing by departments
Share Report
Development Plan Academic Department
2
Focus groups with students
Organization 1,2
Processing 1,2
Analysis 1,2
33
Focus groups with stakeholders
Collection, processing, analysis
Summer Summer
Questionnaires with Alumni
Collection, processing, analysis
At the end of each academic
year Processing
Analysis
Annual report
Summary, report reflects the findings and addresses the quality indicators
November - December
Key performance indicators; • Composition profile of students; • Progress, success and level of school dropout by students; • Satisfaction of students for their programs; • Teaching resources and support for students; • Career paths for graduates.
Quality indicators
34
ANNEX 2: QUESTIONNAIRE FOR ASSESSMENT
Student questionnaire for assessment of the institutionIn order to fulfill its mission in accordance with the Strategic Plan and the Statute, Riinvest College has built up the internal evaluation process to increase the common understanding of quality assurance of teaching and learning. In order to provide the necessary information in the fulfillment of this standard, through the compilation of courses / modules, Riinvest College also carries out the questionnaires for the assessment of the institution which aims to measure the efficiency of the College in general, the needs and satisfaction of students with the learning environment and services supportive, in particular.
Your feedback affects building up the improvement plan so we invite you to answer the questions below.
Good luck!
* Required
1. 1.Which level of study do you follow?Mark only one oval.
BA Business Management
MA Manaxhment
BSc Computer Science
MSc Computer Science
BA Staffordshire
MBA Staffordshire
2. 2. How satisfied are you with college infrastructure? *Mark only one oval per row.
Very unsatisfied Unsatisfied Satisfied Very satisfied N/A
Lecture hallsLibraryLabsEquipementIndividual discussion space withthe teacherSpace for leisure time
3. 3. Efficiency of the college. How satisfied are you with the following issues:Mark only one oval per row.
Very unsatisfied Unsatisfied Satisfied Very satisfied N/A
Student administrationFinance servicesIT ServicesLibraryResponding to requests
4. 4. Hygiene and Safety. How satisfied are you with the following issues:Mark only one oval per row.
Very unsatisfied Unsatisfied Satisfied Very satisfied N/A
Cleanliness in the objectSecurity at the facilityHeatingLightingOrientation
5. 5. E-learning. Do you use e-learning? (If YES, go to question 6; If NOT pass on question 7)Mark only one oval.
YES Skip to question 6.
NO Skip to question 7.
How much e-learning is used
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6. 6. If you use it, how functional it is?Mark only one oval.
Little functional Stop filling out this form.
Not functional at all Stop filling out this form.
Very functional Stop filling out this form.
If you not use e-learning
7. 7. Why you do not use it? (select one of the options below)Mark only one oval.
I'm not notified about this system
I have little knowledge and need more clarification
I do not need it
Not applicable
Questionnaire for academic staffASSESSMENT OF THE INSTITUTION - In order to fulfill its mission in accordance with the Strategic Plan and the Statute, Riinvest College has built up the internal evaluation process to increase the common understanding of the quality assurance of teaching and learning. In order to provide the necessary information in the fulfillment of this standard, evaluation of courses / modules Riinvest College also carries out the questionnaires for the assessment of the institution which aims to measure the efficiency of the College in general, the needs and satisfaction of the students together with the academic staff and non-academic, educational environment and support services, in particular.
Your feedback affects building up the improvement plans so we invite you to answer the questions below.
Good luck!
ENGAGEMENT
1. 1. Which administrative unit or study program you are engaged in this academic year?Check all that apply.
BA BUSINESS MANAGEMENT
MA MANAXHMENT
COMPUTER SCIENCE (BSC & MSC)
STAFFORDSHIRE DEPARTMENT
INFRASTRUCTURE
2. 2. How satisfied are you with the following issues?Mark only one oval per row.
Veryunsatisfied Unsatisfied Satisfied Very
satisfied Neutral
Suitable and adequate spaceand working environmentCoordination between managersand staffPerforming tasks in accordancewith the deadlinesRespecting working hoursSetting deadlines for performingcertain tasksCleanliness is at the right levelThe heating / cooling system is atthe right level
ORGANIZATION
3. 3. Do you agree with the following issues?Mark only one oval per row.
Completelyagree Agree Disagree I do not agree at
all Neutral
I am well informed with thecollege missionThe college works inaccordance with legalrequirementsThe college has a culture ofrespect and non-discrimination(gender, religion, ethnicity, etc.)The internal organization of thecollege is pleasantThe rules of operation are clearfor academic staffThe academic staff is wellinformed about all decisionstaken within the collegeThe requirements andcomplaints of the academic staffare taken into account by themanagementSalaries of academic staff aremotivating for results at work
COMMUNICATION
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4. 4. Do you agree with the following issues?Mark only one oval per row.
Completelyagree Agree Disagree I do not agree at
all Neutral
Communication betweenacademic staff and non-academic staff is satisfactoryReports between managementand academic staff are goodReports between lecturer andstudents are goodCommunication / reportingbetween lecturer and head ofdepartment are good
PROFESSIONAL DEVELOPMENT AND ACADEMIC FREEDOM
5. 5. A pajtoheni me konstatimet në vijim?Mark only one oval per row.
Completelyagree Agree Disagree I do not agree at
all Neutral
Academic staff has favorableconditions for professional andacademic developmentThe College encouragesextracurricular activities andcommunication with third partiesLecture have academic freedomin the development of activitiesThe College encouragesinnovation and the applicationof new technologiesThe college applies proceduresfor plagiarism
COMMENTS AND PROPOSALS
6. 6. Please give the 3 main priorities you think Riinvest college has:
7. 7. Please provide the 3 main proposals you think should be improved:
8. 8. Additional comments:
Questionnaire for administrative staffASSESSMENT OF THE INSTITUTION - In order to fulfill its mission in accordance with the Strategic Plan and the Statute, Riinvest College has built up the internal evaluation process to increase the common understanding of the quality assurance of teaching and learning. In order to provide the necessary information in the fulfillment of this standard, evaluation of courses / modules Riinvest College also carries out the questionnaires for the institution's assessment which aims to measure the efficiency of the College in general, the needs and satisfaction of the staff with the working environment and support services, in particular.
Your feedback affects building up the improvement board so we invite you to answer the questions below.
Good luck!
POSITION
1. 1. What is your position in college:Mark only one oval.
Rector
Director
Head of programs
Quality office
Recruitment Office
Career office
Finance Office
Administration
IT Services
Technical staff
INFRASTRUCTURE
2. 2. How satisfied are you with the following issues?Mark only one oval per row.
Veryunsatisfied Unsatisfied Satisfied Very
satisfied Neutral
Suitable and adequate spaceand working environmentCoordination between managersand staffPerforming tasks in accordancewith the deadlinesRespecting working hoursSetting deadlines for performingcertain tasksCleanliness is at the right levelThe heating / cooling system is atthe right level
ORGANIZATION
3. 3. Do you agree with the following issues?Mark only one oval per row.
Completelyagree Agree Disagree I do not agree at
all Neutral
Well informed with the collegemissionThe college works inaccordance with legalrequirementsThe college has a culture ofrespect and non-discrimination(gender, religion, ethnicity, etc.)Pleasant internal organization ofthe collegeThe operational rules are clearfor college academic staffAdministrative staff is wellinformed about all decisionstaken by the collegeRequests and complaints ofadministrative staff are takeninto account by themanagementSalaries of administrative staffare motivating for results atwork
COMMUNICATION AND DEVELOPMENT
4. 4. Do you agree with the following issues?Mark only one oval per row.
Completelyagree Agree Disagree I do not agree at
all Neutral
Communication betweenadministrative staff andacademic staff is satisfactoryReports between managementand administrative staff aregoodThe administrative staff isengaged in the decision-makingprocessThe administrative staff hasfavorable conditions for thedevelopment of daily activitiesAdministrative staff is free topresent their opinion on variousissues
COMMENTS AND PROPOSALS
5. 5. Please give 3 main advantages that you think college has:
6. 6. Please give the 3 main proposals that you think should be improved:
7. 7. Additional comments:
STUDENT FEEDBACK QUESTIONNAIREMODULE EVALUATION - STAFFORDSHIRE
MODULE EVALUATION
1. 1. Module TitleMark only one oval.
Name of the module (dropdown menu)
2. 2. Year/semesterMark only one oval.
Year and semester for each module (dropdown menu)
3. 3. Overall I am satisfied with this module.Give a score from 1 to 6, where 1 = lowest value and 6 = highest valueMark only one oval.
1 2 3 4 5 6
4. 4. The module has been presented at the right paceGive a score from 1 to 6, where 1 = lowest value and 6 = highest valueMark only one oval.
1 2 3 4 5 6
5. 5. The academic input has been clear in its aims and intentionsGive a score from 1 to 6, where 1 = lowest value and 6 = highest valueMark only one oval.
1 2 3 4 5 6
6. 6. I have been provided with clear instructions on how I am being assessed and the criteriathat will be used to judge the standard of my workGive a score from 1 to 6, where 1 = lowest value and 6 = highest valueMark only one oval.
1 2 3 4 5 6
7. 7. The material has been structured in a way that helps me to understand the moduleGive a score from 1 to 6, where 1 = lowest value and 6 = highest valueMark only one oval.
1 2 3 4 5 6
8. 8. I received enough guidance on what preparation (student centered learning) I needed to dobefore/after classesGive a score from 1 to 6, where 1 = lowest value and 6 = highest valueMark only one oval.
1 2 3 4 5 6
9. 9. The reading and other learning resources recommended for this module were helpful,available and appropriateGive a score from 1 to 6, where 1 = lowest value and 6 = highest valueMark only one oval.
1 2 3 4 5 6
10. 10. The student activities were helpful in improving my understanding of the moduleGive a score from 1 to 6, where 1 = lowest value and 6 = highest valueMark only one oval.
1 2 3 4 5 6
11. 11. How much time (within a week) do you spend to learn and do assignments in thismodule?Mark only one oval.
0 hour
1 - 2 hours
3 - 4 hours
more than 4 hours
12. 12. So far how many times did you have a consultation (after classes) with the lecturerMark only one oval.
0
1 - 2 times
3 - 4 times
more than 5 times
13. 13. Please provide constructive comments on up to three strengths of the current delivery ofthis module (list by importance from 1 to 3, where: 1= highest importance and 3 lesserimportance):
14. 14. Please provide constructive comments on up to three weaknesses of the current deliveryof this module (list by importance from 1 to 3, where: 1= highest importance and 3 lesserimportance):
EVALUATION OF THE LECTURER
15. 15. Module leader/lecturer 1 (Name&Surname)Mark only one oval.
"Name of the lecturer 1"
16. 16. Lecturer 2 (Name&Surname)Mark only one oval.
"Name of the lecturer 2"
17. 17. Lecturer 3 (Name&Surname)Mark only one oval.
"Name of the lecturer 3"
18. 18. The leader/lecturer organizes and presents the material wellGive a score from 1 to 6, where 1 = lowest value and 6 = highest valueMark only one oval per row.
1 2 3 4 5 6
Leader/Lecture 1Lecturer 2Lecturer 3
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19. 19. The leader/lecturer has provided sufficient practical examplesGive a score from 1 to 6, where 1 = lowest value and 6 = highest valueMark only one oval per row.
1 2 3 4 5 6
Leader/lecturerLecturer 2Lecturer 3
20. 20. The leader/lecturer has devoted enough time to clarify complex conceptsGive a score from 1 to 6, where 1 = lowest value and 6 = highest valueMark only one oval per row.
1 2 3 4 5 6
Leader/lecturer 1Lecturer 2Lecturer 3
21. 21. During lectures classes, the leader/lecturer has allowed the students to interact with eachotherGive a score from 1 to 6, where 1 = lowest value and 6 = highest valueMark only one oval per row.
1 2 3 4 5 6
Leader/lecturer 1Lecturer 2Lecturer 3
22. 22. The leader/lecturer has stimulated active participation and critical debate with studentsGive a score from 1 to 6, where 1 = lowest value and 6 = highest valueMark only one oval per row.
1 2 3 4 5 6
Leader/lecturer 1Lecturer 2Lecturer 3
QUESTIONNAIRE FOR LECTURERSMODULE EVALUATION
A: Information about the subject/module
1. 1. Year:Mark only one oval.
2017/2018
2. 2. SemesterMark only one oval.
1
2
3
4
5
6
3. 3. Subject/ModuleMark only one oval.
Name of the module
4. 4. Module lecturerMark only one oval.
Name of lecturer 1
Name of lecturer 2
Name of lecturer 3
5. 5. ProgrammeMark only one oval.
BA Management
MA Management
BSc/MSc Computer Science
BA SU
MBA
B: Module Evaluation
6. 6. Have you received student feedback?Mark only one oval.
YES
NO
C: Student answersBased on student feedback
7. 7. Identify most positive comments listed by intensity/importance (from 1 to 5) where: 1 -highest importance and 5 - lesser importance:
8. 8. Identify improvement comments listed by intensity/importance (from 1 to 5) where: 1 -highest importance and 5 - lesser importance:
D. Interpretation
9. 9. Describe briefly your experience in this module and comment on student feedback.
10. 10. How do you evaluate your teaching, assessment and student results this year?
E. Proposals
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Based on your experience so far what changes do you propose?
11. 11. Changes from your side:
12. 12. Changes in the programme:
13. 13. Institutional Changes:
1
PEER OBSERVATION
1. Observation Data
DEPARTMENT PROGRAM OBSERVER
LECTURER DATE TIME COURSE
Gezim Ciriku
YEAR TYPE SUBJECT
First
Second
Third
Lecture
Seminar
Recitation
NUMBER OF STUDENTS (PRESENT) NUMBER OF STUDENTS
Missing (not attending) .......: _______
Having come late ................: _______
2. During Observation
CHARACTERISTICS OF THE LECTURE :
Comments on location, use of technology, curriculum planning, etc ...
2
BEGINNING OF THE LECTURE :
Comments on areas such as classes began, connection with prior lesson, start of the lecture to
theme, etc ...
DURING THE LESSON :
Comments on the areas which held students' attention, pace of lecture, diversity, connection with
research, technology and reinforcement / repetition of key themes, etc ...
END OF THE LESSON :
Comment on issues such as how the session ended, connection with other classes, preparatory
work / homework, assignment of tasks, parts for reading, etc ...
GENERAL COMMENTS :
Communication of ideas, language, adaption level, opportunities for clarification, strategies for
attracting attention, interest, relationship with students, opportunities to ask questions and
communicate others, student participation
3
To be Completed by Lecturer :
What do you think about the lecture?
What kind of difficulties that you face during lecture, if any?
As a result of the discussion (comments) which you received from the observer, what are you
planning to do?
To be Completed by Observer :
What did I notice during the observation that could affect my teaching?
ANNEX 3: ALGORITHMS
A1. APPLICATION– Recruitment Office
Application Online/On-site
Regular Transfer
With Scholarship
No Scholarship
Testing
MAPPING
Decision
VendimMA
PING
Vendim
Head of
Department
VendimMAPI
NG
Vendim
Evaluation the
amount for the
scholarship
Price
determination
Price
determination
Decision of the
price
Administration
Price
determination
Decision of the
price
Decision of the
price
A2. ACCEPTANCE/REGISTRATION
ACCEPTANCE/REGISTRATION
Complete
Student’s file
Incomplete
Letter of acceptance
Contract
Student completes their
file
Letter of acceptance
(conditional)
Payment plan. The time for the first deposit (if applicable)
Registration at the finance office
Registration of first semester
A3. SEMESTER REGISTRATION 2, 3, 4, 5, 6 Third, fifth SEMESTER –Fulfilled Financial and Academic Requirements
Second, Fourth, Sixth SEMESTER – Fulfilled Financial Requirements
Financial Requirements
NO (SIM) No Debt
YES (SIM) With Debt
E-mail announcement
Phone announcement
No action from the student
Problems with finance
Request for a second look at debt
payment
Notifying the student
Approval of request
Verification of Registered
Semester is printed
File for dicontinuation
Mos-aprovimi kërkesës
Notifying the student
Collecting the debt with bailiff
Payment is done
Academic Requirements
Semester Registration
Semester registration
Announcement of return to
studies
Decision for Discontinuation
Announcement sent to student
Active Student
Passive Student
A4. PAUSE
Pause
Request made from student
Not Approved
Approved
With Debt
Without debt
Payment of debt
Student gets notified
Student gets notified
Decision for break/pause
Term for re-registration
Student gets notified
Without debt
With Debt
Payment of debt
Decision for discontinuation
Student gets notified
File for discontinuation
File for break/pause
Decision for
discontinuation/pause
gets sent to finance
office
A5. DISCONTINUATION
DISCONTINUATION
Request from student
Request from administration
Form with reasons
Student gets notified
Without debt
With doubt
Payment of debt
Decision for discontinuation
Student gets notified
File for discontinuation
Decision for discontinuation
Student gets notified
Without debt
With doubt
Payment of debt
Decision for
discontinuation/pause
gets sent to finance
office
A6. RETURN/COME BACK
RETURN
Continues (where the
process was left)
New registration
Student gets notified
From pause
From withdrawal
File examination
The procedures for registering
the semester for on as usual (A3)
A7. REGISTRATION OF THE ACADEMIC YEAR
Registering second and third year Third and fifth semester
Financial requirements
Academic Requirements
Semester registration
YES NO
With debt Without debt
Payment of debt
Semester registration
Decision for re-take
Financial requirements
With debt Without
debt
Decision for retake
Payment of debt
Registration in the appropriate lists
Semester registration
A8. STUDENTS’ ATTENDANCE IN LECTURES
ATTENDANCE
PROFESSOR
Downloads the lists online
Registration of participants
Hard Copy - Administration Online Registration – Professor
(within a week)
Monthy count of academic hours – administration/finance