Regional Workshop to disseminate Water Supply and Sanitation Standards of Service, adapted to LDCs Préparation to the ISO TC 224 Drafts Standards test

Regional Workshop to disseminate Water Supply and Sanitation Standards of Service,

adapted to LDCs

Préparation to the ISO TC 224 Drafts Standards test in Africa.

WBI/NWSC WORKSHOP

OUGANDA, KAMPALA, JULY, 24th TO 27th 2007

WBI/NWSC Workshop, KampalaWBI/NWSC Workshop, Kampala 22

Proposition of a methodology for the test of the standards in

Africa

Ingrid PICARDURBACONSULTING


Objectives for testing the standards

To verify the relevancy of these standards in Africa Are they considered useful by the stakeholders? Do they contribute to improve water and

sanitation services?

To analyse the results of the test process of the standards

To propose changes which take into account the specific context of African countries


Objectives for testing the standards

To develop an ISO guidebook for the application of the 24510/24511/24512 standards, specifically adapted to African realities, and to facilitate the dissemination of these standards


Objectives of the workshops

To present the standards To present the proposed methodology for

testing the standards To discuss this proposition To verify the motivation of local stakeholders To propose a road-map for the next deadline


The global process


What does it mean ‘To test the standards’?

To test the standards means: To implement the standard as it stands, for a long

time period (+/- 2 years) To implement 2 or 3 of these standards:

o ISO 25510 for each siteo + ISO 24511 for the sanitation service and/or ISO 24512 for the water

supply service

To follow the 6 stages described below


Stage 1: Identification of the stakeholders

Stakeholders are numerous but it is essential to have at least the participation of: Users Responsible bodies Operators Regulatory bodies

A Test Pilot Comitee, including a representative of all these stakeholders, will be created. It will be in charge of the application of the test of the standards on the site


Stage 2: Preparation of implementation

This stage will be essential for the test of the standards. It will consist of: Analysing the whole standards Producing a shared vision of the objectives for

improving services Analysing gaps with regards to existing situation Identifying priority action plans Choosing indicators Designing a monitoring system


Partial evaluation

At the end of stage 2 an evaluation will be done The test will continue if consensus and realistic

action plans have been identified The test will end if not…

An initial version of the Application Guidebook could be draft at this stage


Stage 3: Implementation

Stage 3 is the implementation phase of the test. Actions will be: Implementation of priority action plans Monitoring the indicators

Coordination with the African level and the external partners


Stage 4: Analysis of the impact

Evaluation of the activities undertaken during the stage 3 will allow an analysis of the progress made

If possible, new objectives and action plans could be identified (return to stage 2) to carry out the improvement of services


Stage 5: Evaluation and global synthesis for generalisation

Local level evaluation Collect the opinions of the stakeholders involved Measure the effects of the implementation of the

standards on the water and sanitation services Global evaluation and analysis of the results

Analysing the results of all the test sites Conclusion on the applicability of the standards in

African countries Composition of the ‘Standards Application

Guidebook’


Stage 6: Continuing with standards implementation

The implementation of the standards can be carried out even after the end of the project

The improvement of the service is a long process, which never really end…



African specifics (1/2)

Weak governance (unclear institutional organisation) and lack of dialogue between stakeholders

Many informal operators (with poor accounting, no contract…), even if they have thousands of customers and a good quality of service


African specifics (2/2)

Monitoring systems are often weak or even lacking: data collection is very difficult, then calculation of performance indicators are not easy to make


Forward-looking planning (1/3)

Beginning of the test phase: early 2008

Months 1 to 3: identification of the stakeholders and creation of the test Pilot Committee;

Months 3 to 4: analysis of the standards content; definition of objectives / evaluation criteria and associated performance indicators;

Months 4 to 5: collection of available data, taking advantage of the human resources found in the Pilot Committee;

Months 5 to 6: evaluation of the initial situation and determination of the « zero value » for each of the performance indicators that will have been selected as relevant



Months 6 to 24: application of the standard implementation of the procedures in order to obtain reliable data

with which calculate the performance indicators; standard should be tested for 18 to 24 months

Months 24 to 26: evaluation of the final situation and analysis of the contribution of

the standard to the improvement of the service; elaboration of recommendations to the ad hoc group for changes

to make to the standards as a function of the specific constraints/difficulties at each site, whether they reflect, or no, African realities



Months 26 to 30: centralisation of the results from the whole of the group of test sites by

ad hoc DC group global synthesis of the results obtained at the test sites and formulation

of recommendations (final consolidated version) to the ISO technical committee for eventual changes to the standards (for the review study of the standards in 2010).

This calendar will be refined and adapted for each site. Every six months, the meetings of the SC5 “Norms ISO TC224”

of the AfWA will be an opportunity to give updates on the progress of the process in each single site.


Thanks for your attention!Thanks for your attention!

Ingrid PicardIngrid [email protected]@hydroconseil.com

Documents

Regional Workshop to disseminate Water Supply and Sanitation Standards of Service, adapted to LDCs Préparation to the ISO TC 224 Drafts Standards test