Reference Chat

Del Mar College Library’s experience implementing LibraryH3lp for real-time

online reference assistance

The Past, c.2000

Concerns

Privacy for the Patron Privacy for the Library Staff Cost to Maintain Ease of Maintenance Service to All Users

Not Platform Specific

Benefits of LibraryH3lp

Inexpensive Easy to Set Up Remotely Hosted by LibraryH3lp

Local hosting is an option

Flexible Good Features

Transfers Transcripts Report Module

Pricing ModelsLibrary H3lp My Customer Cloud

Challenges

A little clunky Especially in administration side OK for patron and librarian

Documentation Getting better as company matures

Customer Support This isn’t their day job

Ref Chat Products

Library H3lp Products Library H3lp

The originalDesigned for Library ReferenceModest annual fees

My Customer CloudDesigned for Small Business, but sold to libraries that prefer a per-use pricing model

Competition Ref Chatter

From Altarama

Text A Librarian

Options

Gateways integrate public IM identities AIM Yahoo! MSN ICQ Meebo Me GoogleTalk SMS Text

http://libraryh3lp.com

Create an account

Users & Queues

Create a Custom Widget

Create a Custom Widget

Generate Widget Code

Next Steps

Embed widget code in webpage(s) Install Pidgin app Configure Pidgin with user info

Pidgin Config

Activate Your Queue

Ready to Chat!

Chat in Action

Try it live now

You’ll be in the patron role…

http://library.delmar.edu/Merry/scuugchat.html Orhttp://library.delmar.edu/library/libchat.htm

Outcomes

initial issues with unanswered chats 537 chats in initial year prices increased but still reasonable

Mobile Web Design

Del Mar College Library’s experience developing a

mobile-friendly web presence

Overview

Why Go Mobile? Why Did DMC Go Mobile? Issues With Content App vs. Web Tool or Two What’s Next for DMC?

Why Go Mobile?

2.168 Billion Cell Phones

According to Wolfram Alpha

Photo courtesy http://www.treehugger.com

Why Go Mobile?

Nearly 300 Million

in US

Why Go Mobile?

4.1 Billion SMS Texts Daily in USIn 2009 according to Gizmodo

Smartphones

61.6 million sold in Q2 of 2010According to Gartner

Majority cell phones by 12/2011According to Nielsen

Smartphones

A smartphone is a mobile phone that offers more advanced computing ability and connectivity than a contemporary basic feature phone.~Andrew Nusca

Del Mar College• Over 12,000 students• Nearly 400,000 library visits • Mature web presence• Generally not leading edge

tech• Slow to adopt social media• Library has own tech dept

• 1 librarian, 3 FT techs, 2 PT techs

Philosophy for Mobile Web

Mobile-Friendly Databases

• EbscoHost• Encyclopedia Britannica (concise

ed.)• Stat!Ref• WorldCat• Google Books• American Chemical Society

(iPhone)

Four approaches

Create one simple version of site Design multiple versions for

devices Use Content Adaptation Create one high end version or app

http://www.dummies.com/how-to/content/mobile-web-design-for-dummies-cheat-sheet.html

Apps vs Web

Mobile Apps• Customized by platform• Programming

experience• More time to develop• Works only on some

phones • Fees to participate in

phone app distribution service

Mobile Web• Adjustment by

browser• HTML/CSS experience• Less time to develop• Works on web-enabled

devices• No additional cost*

Q2 2010 Smartphone Global Sales by OSAccording to Gartner via Wikipedia

Mobile Site vs. Mobile CSS

Mobile Site• Write separate

website• Redirector for site• Separate URL (redirect

to)• http://m.yoursite.org OR• http://www.yoursite.org/m/

index.html

• Maintenance after build

• Good for complex sites

• Shows just mobile-friendly content*

Mobile CSS• Write separate CSS• Redirector for CSS• No need for added URL

• No maintenance after build

• Good for sites using CMS

• Shows all content in a mobile-friendly format*

Redirect to page<!--Mobile device redirect--><script type="text/javascript"><!--if (screen.width <= 699) {document.location = "m/index.html";}//--></script>

Redirect CSS

<link media=“only screen and (max-device-width: 480px)” href=“mobile.css” type=“text/css” rel=“stylesheet” />

Redirect by OS, Device, or Browser

Detect Mobile Browsers at http://detectmobilebrowsers.mobi

Detecting Smartphones Using Javascripthttp://www.hand-interactive.com/resources/detect-mobile-javascript.htm

Mobile Optimizer• Google’s Mobile Optimizer• Skweezer****• IYHY (still avail?)• Usable Assistive

Creating A Mobile Site Using Dreamweaver CS3

• Click File > New• Under page type: select HTML• Under doctype: select XHTML Mobile

1.0• Create page.

(The page is automatically formatted for a mobile device.)

Mobile Template

<!DOCTYPE html PUBLIC "-//WAPFORUM//DTD XHTML Mobile 1.0//EN" "http://www.wapforum.org/DTD/xhtml-mobile10.dtd"><html xmlns="http://www.w3.org/1999/xhtml"><head><meta http-equiv="Content-Type" content="text/html; charset=utf-8" /><title>Untitled Document</title></head>

<body>

</body></html>

Validation

Testing

HTML 5.0 ?

http://blog.nielsen.com/nielsenwire/online_mobile/the-state-of-mobile-apps/

Marketing

So what about SirsiDynix?

Ed Smith to present on Web Services and BookMyne Tomorrow at 1:30 PM

LibraryThing Anywhere Price List! We key off buildings and locations, to be as dead-simple as possible. It’s an annual subscription fee.

Schools$150, plus $50 for each additional location

Public libraries$350 for main library, plus $50 per branch

Two and four-year colleges$750, plus $150 for each additional library building

Universities$1,000, plus $150 for each additional library building

From http://www.librarything.com/blogs/thingology/category/mobile-web/

Outcomes

Continuing to develop Over 1200 views in less than 6

mos.

What’s Next for DMC?

What’s Next for DMC?