Automating the heavy lifting of repetitive, manual processes allows IT managers to give their team more time to focus on strategic goals that deliver greater value to the business.

Your IT department isn’t being outsourced to robots – just the low-level manual processes. It’s being served by robots that let the team become more agile and responsive. Redwood's robots mean you can stop fighting fires and focus on what the IT department is meant to do.

EMBRACE THE ROBOTS

Your business depends on you: the IT department. With an ever increasing quantity of processes and a backlog of errors to manage on a daily basis, IT managers are asked to consistently deliver to the needs of the business against increasingly tight budgets.

Redwood Robotics SAP Solution Manager can unleash the IT department. Robotized back-end processes free technical staff from the daily grind and let them focus on what really matters: how to improve efficiency, streamline business-critical tasks and drive progression.

Errors happen, but they don’t need to bring your business to a standstill. Robotized solutions to raised incidents can handle up to 100% of the structured, repetitive processes and remove all the knock-on errors that result from time-intensive manual incident management. Robots eliminate bottlenecks, resolve errors and respond to support tickets more quickly.

REDWOOD ROBOTICS™ SOFTWARE FOR ITOPS: SAP® SOLUTION MANAGER

Resend Outbound IDocs

with status 02

Start Process Chain

“PC_BP_MON”

Retrieve trigger event

“T_BP_MON” + Alert Name

BAdi Definition for alert reaction

BP_MON

Third Party Component

Send Notification

Detect Alert “IDoc error -

status 02”

Solu

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Man

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UTB

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IDO

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Passing customer data between multiple SAP systems is a crucial part of a business process, but when IDoc errors occur, vital data can fail to be delivered to the required components. With Redwood, simple errors – like a missing field value – don’t grind your systems to a stop. The robot simply fills in the missing field, validates the IDoc and resubmits it.

If the error is gone, the incident is solved. If not, Redwood automatically escalates it to a member of your team for immediate attention. It’s easy to see how robotized

verification and correction for processes like matching invoice numbers against PO numbers could save you countless hours.

All the bottlenecks that slow your workflow down can be streamlined, whether that’s automatically restarting your process information services based on alerts, handling your business process monitoring, or providing technical monitoring solutions such as automated user log-off. Redwood can even restart non-SAP applications based on service alerts.

EXAMPLE 1: RESOLVE IDOC ERRORS AUTOMATICALLY

Stopping errors before they happen is the key to efficiency. A single incident can lead to hundreds (or even thousands) of errors in a short amount of time. For example, do your systems ever stop running background reports or jobs because the file system is full?

Our robots detect these issues in real-time, stop any initiated background jobs and fix the errors. Then the robots clean the file system, release the background processes

and inform a member of your team about incident so you can perform root cause analysis and prevent the issue happening again in the future.

Over the past 25 years, Redwood has successfully automated up to 100% of our clients’ processes. We deliver faster, higher-quality results and reduce the cost and effort to carry out repetitive maintenance actions. That means the IT department can do better things with its time.

EXAMPLE 2: PREVENT DATABASE LOGFILE ERRORS

For more information on Redwood Robotics software, please visit www.redwood.com/robotics