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Recruiting, Training, and Motivating Employees
Lesson Goals:
• Learn procedures for finding and selecting employees
• Create plan for securing and maintaining employees
Recruiting, Training, and Motivating Employees
Getting the Best Employees
Recruiting, Training, and Motivating Employees
The Job Description
Duties and ResponsibilitiesRequirementsSpecial QualificationsTime ScheduleWages
Recruiting, Training, and Motivating Employees
Finding Employees
• Classified Ads• Private Employment
Agencies• Temporary Agencies• State Employment
Agencies• Unions
Recruiting, Training, and Motivating Employees
Finding Employees
• Schools• Community Organizations• Friends and Relatives• Signs and Bulletin Boards• Current Employees• Walk-ins
Recruiting, Training, and Motivating Employees
Conducting the Interview
• Privacy• Conversation vs. Interrogation• Take notes• Be candid & clear about
your expectations
Recruiting, Training, and Motivating Employees
Conducting the Interview
• Ask open-ended questions
• Observe appearance, personality, etc.
• Say thank you• Get references
Recruiting, Training, and Motivating Employees
Training New Employees
• ASAP• Responsibilities and
Standards• Policies, Rules, and
Regulations
Recruiting, Training, and Motivating Employees
Training New Employees
• Product / Service Knowledge
• Customer Relations• Co-worker Relations• Job Skills
Recruiting, Training, and Motivating Employees
Maintaining Excellent Employees
• Effective Communication• Positive Feedback• Negative Feedback• Reward and Reinforcement
Recruiting, Training, and Motivating Employees
Terminating Employees
• Positive Approach• Documentation
Recruiting, Training, and Motivating Employees