Receiving Visitors

Viewing, Listening & Speaking

OBJECTIVES★ understand the procedures

involved when receiving business visitors

★ receive business visitors who (do not) have an appointment

-- meet visitors at the airport

-- participate in small talk about travel, weather or accommodation

★Warm-up

★Listening Practice

★Watching and Discussing

★Let’s Talk

★Language Focus

★Home Assignment

Warm-up

What is the duty of a receptionist?

What do you do and say when you receive a business visitor at your office or meet him/her at the airport or in the office for the first time?

Listening Practice

Task 1: p 94Task 2: Listen to the passage about work receptionists perform and choose the right answers to each questions:p95

Watch two videos and focus on the tasks respectively.

Watch the video and decide whether the statements are true or false.

Complete the dialogue according to what you hear.

Video 2

Task : Story-retelling

Try to retell what you have

seen in it. Then tell the whole

class your interpretation of

the story.

★Activity 1

★Activity 2

★Activity 3

★Activity 4

Let’s Talk

★Activity 1: Reference >>

The following is a register of visitors made by Judy, a receptionist of a business company. Make dialogues according to the register, and then take to act out one or two of the visits.

Let’s Talk

★Activity 2: Reference >>

You (Mr./ Ms. Li) are the Export Manager of Guangzhou Cosmetics Company, and now at Baiyun Airport to meet your Canadian customer, Mr. Wilson. You’ve been dealing with each other through correspondence for one or two years, but have never met before. After you exchange greeting, say a few sentences about his flight and the weather , and make a small talk on the way to the hotel..

★Activity 3: further development of 2

What happen to Mr. Wilson when he stays at the hotel? Make a dialogue about it and focus on such places as dinning hall, entertainment center, etc.

★Roles: Mr. Wilson

Waitress/waiter

You (Mr./ Ms. Li )

★Activity 4:

Create a dialogue and focus on the seeing off of Mr. Wilson.

★Roles: Mr. Wilson

You (Mr./ Ms. Li )

Transportation for leaving

★Receiving visitors at the office

★Meeting guests at the airport

★Taking guests to their hotel

★Small talk topics

★Seeing off

Reference >>p96/100

Language Focus

★Do the rest of the listening practice.

★Group presentation: create a story of receiving a visitor.

Assignment