RealPresence Trio™ Solution, - Polycom Supportsupportdocs.polycom.com/PolycomService/support/global/documents/... · Deploying Polycom® RealPresence Trio™ 8800, ... discussion

Document Title Version

Polycom, Inc. 1

DEPLOYMENT GUIDE

Deploying Polycom® RealPresence Trio™ Solution,

SoundStation® IP and Polycom® SoundStation® Duo

Conference Phones with Cisco® Unified

Communications Manager (CUCM)

November 2015 | 3725-40220-002 Rev A

Deploying Polycom® RealPresence Trio™ 8800, SoundStation® IP and SoundStation® Duo Conference Phones with CUCM

Polycom, Inc. 2

Copyright© 2015, Polycom, Inc. All rights reserved. No part of this document may be reproduced, translated into another language or format, or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc.

6001 America Center Drive

San Jose, CA 95002

USA

Polycom®, the Polycom logo and the names and marks associated with Polycom products are trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United States and various other countries. All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any form or by any means, for any purpose other than the recipient's personal use, without the express written permission of Polycom.

End User License Agreement By installing, copying, or otherwise using this product, you acknowledge that you

have read, understand and agree to be bound by the terms and conditions of the End User License Agreement for this product.

Patent Information The accompanying product may be protected by one or more U.S. and foreign patents and/or

pending patent applications held by Polycom, Inc.

Open Source Software Used in this Product This product may contain open source software. You may receive

the open source software from Polycom up to three (3) years after the distribution date of the applicable product or software at a charge not greater than the cost to Polycom of shipping or distributing the software to you. To receive software information, as well as the open source software code used in this product, contact Polycom by email at [email protected].

Disclaimer While Polycom uses reasonable efforts to include accurate and up-to-date information in this document,

Polycom makes no warranties or representations as to its accuracy. Polycom assumes no liability or responsibility for any typographical or other errors or omissions in the content of this document.

Limitation of Liability Polycom and/or its respective suppliers make no representations about the suitability of the

information contained in this document for any purpose. Information is provided “as is” without warranty of any kind and is subject to change without notice. The entire risk arising out of its use remains with the recipient. In no event shall Polycom and/or its respective suppliers be liable for any direct, consequential, incidental, special, punitive or other damages whatsoever (including without limitation, damages for loss of business profits, business interruption, or loss of business information), even if Polycom has been advised of the possibility of such damages.

Customer Feedback We are striving to improve our documentation quality and we appreciate your feedback. Email

your opinions and comments to [email protected].

Visit the Polycom Support Center for End User License Agreements, software downloads, product documents, product licenses, troubleshooting tips, service requests, and more.

http://plcmtechnet.com/documents/en/end-user-license-agreement-polycom-software

mailto:[email protected]

mailto:[email protected]

http://support.polycom.com/PolycomService/home/home.htm

Polycom, Inc. 3

Contents

About This Guide ..................................................................................................................... 4

Conventions Used in this Guide .............................................................................................................. 4

Information Elements ............................................................................................................................... 4

Typographic Conventions ........................................................................................................................ 4

Get Started ............................................................................................................................... 6

Before You Begin ..................................................................................................................................... 7

Frequently Asked Questions .................................................................................................................... 7

Get Help and Support Resources ............................................................................................................ 8

Hardware and Software Dependencies ................................................................................................... 8

Supported Phone Features ...................................................................................................................... 9

Set Up Cisco Unified Communications Manager ..................................................................12

Cisco Unified Communications Manager ............................................................................................... 12

Configure RealPresence Trio Solution and SoundStation IP Conference Phones with

CUCM .......................................................................................................................................25

Configure the Phone Using the Web Configuration Utility ..................................................................... 25

Configure Fault Tolerance for RealPresence Trio 8800 or SoundStation IP for CUCM ......31

Troubleshoot the SoundStation IP ........................................................................................33

Line Registration Issues ......................................................................................................................... 33

Logging .................................................................................................................................................. 35

Get Help ...................................................................................................................................38

The Polycom Community ....................................................................................................................... 39

Polycom, Inc. 4

About This Guide

This guide uses a number of conventions that help you to understand information and perform tasks.

Conventions Used in this Guide This guide contains terms, graphical elements, and a few typographic conventions. Familiarizing yourself

with these terms, elements, and conventions will help you successfully perform tasks.

Information Elements This guide may include any of the following icons to alert you to important information.

Icons Used in this Guide

Name Icon Description

Note

The Note icon highlights information of interest or important information needed

to be successful in accomplishing a procedure or to understand a concept.

Web Info

The Web Info icon highlights supplementary information available online such

as documents or downloads on support.polycom.com or other locations.

Settings

The Settings icon highlights settings you may need to choose for a specific

behavior, to enable a specific feature, or to access customization options.

Typographic Conventions A few typographic conventions, listed next, are used in this guide to distinguish types of in-text

information.

Typographic Conventions

Convention Description

Bold Highlights interface items such as menus, soft keys, file names, and directories.

Also used to represent menu selections and text entry to the phone.

Italics Used to emphasize text, to show example values or inputs, and to show titles of

reference documents available from the Polycom Support Web site and other

reference sites.

Blue Text Used for cross references to other sections within this document and for hyperlinks

to external sites and documents.


Polycom, Inc. 5

Convention Description

Courier Used for code fragments and parameter names.

Polycom, Inc. 6

Get Started

This guide shows you how to deploy the Polycom® RealPresence Trio 8800 and Polycom® RealPresence

Visual+ (together referred to as the RealPresence Trio solution), Polycom® SoundStation Duo, and

Polycom® SoundStation® IP conference phones in a Cisco® Unified Communications Manager (CUCM)

environment. Note that CUCM environments differ and this guide does not account for a particular CUCM

environment. To illustrate registration steps, this guide uses SoundStation IP phones in a CUCM

environment version 8.6 or later. You can use this guide to deploy SoundStation IP phones in CUCM

environment versions 6 and 7, however, the instructions and figures in this guide refer CUCM version 8.6,

and more importantly, Polycom does not officially support anything earlier than CUCM 8.

Note that you can deploy SoundStation IP conference phones with Cisco Business Edition 6000 and

Cisco Unified Communications Manager Express, however, Polycom has not performed interoperability

tests.

You can deploy the Polycom conference phones shown in the table Polycom Conference Phones as

third-party devices with CUCM.

Polycom Conference Phones

RealPresence Trio 8800

SoundStation IP 5000 SoundStation IP 6000

SoundStation 7000 SoundStation Duo


Polycom, Inc. 7

Before You Begin Before deploying your RealPresence Trio solution, SoundStation IP and SoundStation Duo devices

(hereafter referred to as SoundStation IP conference phones) as third-party SIP devices with CUCM,

ensure that you obtain the proper licenses. If you need to calculate the license units you require, see

Calculate CUCM License Units in Bulk Deployment of Polycom® SoundStation® IP and Polycom®

SoundStation® Duo Conference Phones with Cisco Unified Communications Manager (CUCM).

Current Licensing As of CUCM 8.0, each SoundStation IP connected to CUCM requires one Unified

Workspace Licensing (UWL) Standard, or one User Connected Licensing (UCL) Enhanced. You do not

require Device User Licenses (DULs). Contact your Cisco representative to clarify your licensing

questions. For CUCM 9 and higher, SoundStation IP uses a CUCM basic license. If registering the

RealPresence Trio 8800 and RealPresence Visual+ to add video and content sharing with CUCM, a

CUCM enhanced license is required.

Legacy Licensing When using a CUCM version prior to 8.0 or 7.1.5, each SoundStation IP using basic

features that you connect to CUCM requires up to three DLUs. Each SoundStation IP phone using

advanced features such as video or multiple lines requires six DLUs.

Settings: Use G.7222 code with SoundStation IP conference phones.

For best audio experience on your SoundStation IP conference phones use codec G.722.

Frequently Asked Questions Refer to the frequently asked questions (FAQs) to help answer questions you have about the solution

before you begin.

What versions CUCM are tested and supported?

Polycom has tested and verified the RealPresence Trio solution, SoundStation Duo, and SoundStation IP

conference phones with CUCM versions 8.6.x, 9.1.x and 10.5. Polycom has not tested or verified

Polycom endpoints with any other Cisco call-control platforms including Cisco Unified Communications

Manager Express and Cisco Business Edition 6000.

What models of Polycom SoundStation IP conference phones are compatible with CUCM?

The Polycom SoundStation IP 5000, 6000, 7000, and the SoundStation Duo running UC Software

versions 4.0.4 and higher are compatible with CUCM. RealPresence Trio 8800 software version 5.4 is

supported with CUCM 10.5 and higher.

What capabilities are supported?

See Supported Phone Features for a list of all supported and not supported features.

Are there important features that are not supported?

The following features are not supported:

http://supportdocs.polycom.com/PolycomService/support/global/documents/support/user/products/voice/Bulk_Deployment_with_CUCM_us.pdf



Polycom, Inc. 8

● Busy lamp field, shared-line, call park, call group pickup, hunt group sequential, hunt group parallel,

extension mobility, SRTP, Cisco phone directory (support is possible using LDAP), IM & Presence,

Cisco XML Apps, Cisco Music on Hold, Cisco MeetMe. For a full list of supported and not

supported features see Supported Phone Features.

Do Polycom SoundStation IP conference phones support Cisco Skinny Client Control Protocol (SCCP)?

Polycom IP phones do not use Cisco’s proprietary SCCP. SoundStation IP phones are compliant with

Internet Engineering Task Force (IETF) RFC 3261, SIP: Session Initiation Protocol and can be used with

CUCM as third-party SIP devices.

Are there additional fees or licensing required on the Cisco platform?

There are no additional fees for third-party SIP devices on CUCM versions supported by Polycom. For

additional information review licensing information in Before You Begin. If using CUCM 8.x, for more

information on licensing, see Calculate CUCM License Units in Bulk Deployment of Polycom®

SoundStation® IP and Polycom® SoundStation® Duo Conference Phones with Cisco Unified

Communications Manager (CUCM). If using CUCM 9.x and higher, audio-only devices use a CUCM basic

license. If using the RealPresence Trio 8800 with RealPresence Trio Visual+ to add video and content

capability, a CUCM enhanced license is required.

Is documentation available for bulk deployment of Polycom SoundStation phones in a CUCM environment?

CUCM offers features to support bulk deployment of third-party SIP endpoints. For detailed information

on provisioning multiple SoundStation IP conference phones with CUCM, see Bulk Deployment of

Polycom® SoundStation® IP and Polycom® SoundStation® Duo Conference Phones with Cisco Unified

Communications Manager (CUCM). Alternately, you can use Polycom RealPresence Resource Manager

to auto-provision devices on CUCM (supported devices as of RPRM 9.0 will be the SoundStation IP, Duo

and Trio 8800).

Get Help and Support Resources This guide includes a Get Help section where you can find links to Polycom product and support sites and

partner sites. You can also find information about The Polycom Community, which provides access to

discussion forums you can use to discuss hardware, software, and partner solution topics with your

colleagues. To register with the Polycom Community, you will need to create a Polycom online account.

The Polycom Community includes access to Polycom support personnel, as well as user-generated

hardware, software, and partner solutions topics. You can view top blog posts and participate in threads

on any number of recent topics.

Hardware and Software Dependencies Polycom recommends using the latest version of UC software. When deploying SoundStation IP phones

in CUCM environments, Polycom supports CUCM deployments using UC software release 4.0.4 and

above (Except for software versions identified for use only with Microsoft® Lync™ Server.). However,

older versions of UC Software are compatible. Note that if you are using SIP software version 3.2.x or

previous, you must use a provisioning server and Polycom configuration files. The deployment scenarios

http://datatracker.ietf.org/doc/rfc3261/







http://community.polycom.com/


Polycom, Inc. 9

outlined in this guide are compatible with previous versions of UC software listed in the table Polycom

Phones and UC Software. Use this table to match a phone with a compatible UC software release.

Polycom Phones and UC Software

Phone UC Software Release

RealPresence Trio solution 5.4.0

SoundStation IP 5000 4.0.4

3.3.x

3.2.3 - 3.2.7 Requires use of a provisioning server


3.3.x

3.2.x Requires use of a provisioning server


3.3x

3.2.x

SoundStation Duo 4.0.4

Note: CUCM Does Not Support UC Software 4.1.x

UC software versions 4.1.x are for use only with Microsoft Lync Server. Do not use UC software 4.1.x with CUCM.

Supported Phone Features The following table indicates which features the RealPresence Trio 8800 and SoundStation phones

support when deployed with CUCM.

Note: RealPresence Trio solution video support

RealPresence Trio 8800 paired with RealPresence Trio Visual+ for video supports H.264 AVC up to 1080p, and if using CUCM 10.5 or higher, RealPresence Trio solution supports 1080p SVC as well.

CUCM Features on SoundStation Phones

Feature Supported / Not Supported

Place and receive calls Supported


Polycom, Inc. 10


On-hook dialing Supported

Do not disturb Supported

Call hold and resume Supported

Call waiting Supported

Call appearances

(Number of simultaneous calls on a single registration)

CUCM supports up to two call appearances on third-

party SIP devices.

Caller ID display Supported

Speed dial Supported

Three-way audio conference with management options Supported

Polycom phones provide conferencing from the phone

itself. Cisco phones provide conferencing from the

CUCM server.

Voice hunt group Supported

Incoming call forwarding Supported

Call forward busy Supported

Call forward no answer Supported

Call transfer – blind and consultative Supported

Clock display Supported

Music on Hold (MoH) Supported

Polycom phones can receive MoH when placed on hold

by another Polycom phone, but CUCM does not

support streaming MoH to Cisco phones when the

Polycom device places a call on hold.

Message Waiting Indicator (MWI) Supported

Additional Services

Busy trigger Supported

Missed/Placed/Received calls Supported

Polycom phones enable you to view and dial missed,

placed, and received calls from the phone interface.

Directory-Service directory listing Not Supported

Call park Not Supported

Call group pickup, Hunt group sequential, Hunt group

parallel

Not Supported


Polycom, Inc. 11


Busy Lamp Field (BLF) monitoring Not Supported

Barge-In Not Supported

Conveying microphone mute status between endpoints Not Supported

Provisioning and Management

Configuration file compatibility with CUCM Not Supported

Configuration requires the use of Polycom configuration

files, or you can apply parameters on a per phone basis

using the Web Configuration Utility.

Server redundancy Supported with custom configuration on phone

Digest authentication Supported

Phone authentication Supported

SNMP support Not Supported

Secure Real-Time Transport Protocol (SRTP) Not supported

Codec Support

G.711ulaw, G.722 Supported

Unsupported CUCM Features

Presence and buddy lists Not supported

Instant messaging Not supported

Cisco XML applications Not supported

Cisco phone directory Not supported

Cisco ad-hoc conferencing Not supported

Cisco TFTP software/configuration file Not supported

Polycom, Inc. 12

Set Up Cisco Unified Communications

Manager

The Cisco® Unified Communications Manager (CUCM) enables you to deploy and register RealPresence

Trio solution and SoundStation IP series conference phones. Use this section to set up a CUCM

environment for your Trio or SoundStation conference phones. For information and documentation

specific to SoundStation IP conference phones, see SoundStation IP Series on Polycom Voice Support.

For information and documentation for RealPresence Trio solution, see RealPresence Trio on Polycom

Support.

Web Info: Bulk Deployment of SoundStation Phones with CUCM.

CUCM offers features to support bulk deployment of third-party SIP endpoints. For detailed information on provisioning multiple SoundStation conference phones with CUCM, see Bulk Deployment of Polycom® SoundStation® IP and Polycom® SoundStation® Duo Conference Phones with Cisco Unified Communications Manager (CUCM).

Cisco Unified Communications Manager This section uses a SoundStation IP conference phone as an example. You must complete three

procedures to set up Cisco Unified Communications Manager for SoundStation IP conference phones:

● Create phone security profiles

● Create a user for each phone

● Add device information to the CUCM manager

The first procedure, below, is to set conference phone security profiles (security profiles are optional for

all Polycom devices). If security profiles are not used, the device authenticates with a username and

extension only, no password.

To create phone security profiles:

1 Open a Cisco Unified Communications Manager web administration session and enter your user

name and password when prompted.

http://support.polycom.com/PolycomService/support/us/support/voice/soundstation_ip_series/index.html

http://support.polycom.com/PolycomService/support/us/support/voice/realpresence_trio/realpresence_trio.html





Polycom, Inc. 13

2 Select System > Security > Phone Security Profile.

3 Click Add New.


Polycom, Inc. 14

4 Choose Third-party SIP Device (Advanced) and click Next.

5 Under Phone Security Profile Information, complete the following fields.

In Name, enter a profile name for your system

(Optional) Enter a Description

Check Enable Digest Authentication.


Polycom, Inc. 15

6 Click Save.

In the status bar near the top of the page, the message Update Successful displays, shown next.

After you create phone security profiles, create a user for each SoundStation IP conference phone.

To create a user:

1 Select User Management > End User.


Polycom, Inc. 16

2 Click Add New as shown in the following figure.

3 In the User ID text box, enter a user ID according to system and account policies. In this example,

the user name is sstvoipuser.

Troubleshooting: Adding a User with LDAP

If you cannot add a user here, verify if your system is integrated with Lightweight Directory Access Protocol (LDAP). If so, use an existing user ID to associate the phone to an existing user, or create a new user ID for this phone. If your CUCM is integrated with an LDAP directory, you can add users using the LDAP directory itself.


Polycom, Inc. 17

4 In the Last Name field, enter a last name, shown next as LastName.

5 In the Digest Credentials field and the Confirm Digest Credentials field, enter the digital

credentials for the phone.

The password will be used with the User ID as the authentication password in the phone’s

configuration file or when entering the line registration information with the Web Configuration.

6 Click Save.

In the status bar near the top of the page, the message Update Successful displays.

After you create users, the next step is to add device information to CUCM.


Polycom, Inc. 18

To add device information to the CUCM manager:

1 Select Device > Phone and click Add New.

2 In Phone Type, choose Third-party SIP Device (Advanced) if using the Trio with the Visual+

and video calls, choose –Third-part SIP Device (Basic) if doing voice only and click next.


Polycom, Inc. 19

3 Enter the device information in fields shown on the Device Information screen. Many of the fields

provide choices in a drop-down menu. Descriptions of the fields are listed following the illustration.

In the MAC Address field, enter the MAC Address of the SoundStation conference phone. You

can find the MAC address on a label on the bottom of the SoundStation IP conference phones.

The MAC address is often referred to a serial number. On CUCM, a MAC address is an

arbitrary way to identify a third-party SIP device, however, Polycom recommends using the

phone’s MAC address to ensure you give each device a unique identifier and common format.

(Optional) In the Description field, enter a description.

In Device Pool, choose the device pool you are using for your Cisco Unified Communications

Manager system phones.

In Phone Button Template, select Third-party SIP Device (Advanced) or Third-party SIP

Device (Basic) as appropriate.

(Optional) In Calling Search Space, select a calling search space for the phone.


Polycom, Inc. 20

In Location, select a location for the phone.

4 Configure the following settings in Protocol Specific Information.

In Device Security Profile, select the profile you created in step 5 of the procedure To create

phone security profiles.

In Rerouting Calling Search Space, choose an option to enable call forwarding on the phone.

In SIP Profile, enter the SIP profile you want to use.

In Digest User, select the user you created in step 2 of the procedure To Create a User. In this

example, the user is sstvoipuser.

5 Click Save.


6 Click Apply Configuration.

The following status message displays.

7 Click OK to continue.


Polycom, Inc. 21

8 In the Association Information area on the left side of the window, add a new directory number

(DN) by clicking on the Line [1] — Add a new DN link.

9 The Directory Number Information screen displays.

10 Enter the directory number information in the fields shown in the Directory Number Information

screen. Some of the fields provide choices in a drop-down menu. Descriptions of the fields are

listed following the illustration.

In Directory Number, enter a phone extension. The following example uses extension 1234.

In Route Partition, select a route partition.

In Alerting Name, enter an alerting name. The example uses sstvoipuser.

ASCII Alerting Name is automatically populated with the value you enter in Alerting Name. The

example uses sstvoipuser.


Polycom, Inc. 22

11 Set Voice Mail Profile to the Cisco Unified Communications Manager system requirements. The

following example shows the default settings.

12 In the Call Forward and Call Pickup Settings screen, shown next, set values for your system. This

example shows the default screen and settings.


Polycom, Inc. 23

13 On the Protocol Specific Information screen, choose a Rerouting Calling Search Space value for

your environment. In order for Call Forward All, Call Forward Busy, and Call Forward No Answer to

work properly on a Polycom phone registered with CUCM, you must properly set the Rerouting

Calling Search Space on the Device Information page.

14 Enter the following information for Line 1 of your device.

In Display (Internal Caller ID), enter a caller ID. This example uses the caller ID Conference

Room. The caller ID you enter here displays on the recipient’s phone when receiving a call from

the SoundStation IP phone.

In ASCII Display (Internal Caller ID), enter a caller ID. This example uses the caller ID

Conference Room.

15 Enter the following information in Multiple Call/Call Waiting Settings for your device.

In Maximum Number of Calls, enter a value for your environment. Note that the SoundStation

IP conference phones support a maximum of 24 calls.


Polycom, Inc. 24

In Busy Trigger, enter a value for your environment. Busy Trigger defines the maximum

number of simultaneous call appearances—active, busy, and on-hold calls—the device can

support before additional calls receive a busy signal. Currently CUCM supports a maximum of

two call appearances for third-party SIP devices.

16 Click Save.


You have successfully added device information to the CUCM manager.

Polycom, Inc. 25

Configure RealPresence Trio Solution

and SoundStation IP Conference Phones

with CUCM

This section shows you how to configure settings that register the RealPresence Trio 8800 or

SoundStation IP conference phones to the Cisco® Unified Communications Manager. You must complete

the procedures in the section Set Up Cisco Unified Communications Manager before registering

RealPresence Trio solution and SoundStation IP conference phones with CUCM. Note that deployment

environments differ and this guide cannot account for a particular deployment.

For information on UC software and documentation for all Polycom voice products, see Voice Support on

Polycom Support.

For documentation on RealPresence Trio solution, see RealPresence Trio on Polycom Support.

For information and documentation specific to SoundStation IP conference phones, see SoundStation IP

Series on Polycom Support.

Polycom provides several ways to configure settings. This section shows you how to use the Polycom

Web Configuration Utility to configure phone settings. The Web Configuration Utility is a web interface

application that is particularly helpful when you are working remotely. You can use the Web Configuration

Utility to provision one phone at a time.

Web Info: Bulk Deployment of SoundStation Phones with CUCM.

CUCM offers features to support bulk deployment of third-party SIP endpoints. For detailed information on provisioning multiple SoundStation conference phones with CUCM, see Bulk Deployment of Polycom® SoundStation® IP and Polycom® SoundStation® Duo Conference Phones with Cisco Unified Communications Manager (CUCM).

Configure the Phone Using the Web

Configuration Utility This section shows you how to use the Polycom Web Configuration utility to configure settings that

register a RealPresence Trio 8800 and SoundStation IP conference phone with Cisco Unified

Communications Manager. Illustrations of the Web Configuration Utility in this section refer to the user

interface available with UC software versions 4.0.4 and above, and use a SoundStation phones as an

example. The user interface of the Web Configuration Utility for UC software versions 3.x or earlier have a

different user interface than those shown in this section, however, parameter values in earlier software

versions are available.

This section includes the following procedures:

● Log into a phone’s Web Configuration Utility as an administrator

http://support.polycom.com/PolycomService/support/us/support/voice/index.html








Polycom, Inc. 26

● Configure line settings

● Configure SIP server settings

● Configure date and time settings

To log into the Web Configuration Utility as an administrator:

1 Obtain the IP address of your conference phone by navigating your phone’s menu to Menu >

Status > Network > TCP/IP Parameters > IP:xxx.xxx.xxx.xxx.

2 Enter the IP address to the address bar of a web browser on a computer connected to the same

network as the conference phone, and press Enter on your keyboard.

The login screen displays, shown next.


Polycom, Inc. 27

3 Log in to the Web Configuration Utility as an Administrator, use the default password 456, and click

Submit.

To configure line settings:

1 Navigate to Settings > Lines.


Polycom, Inc. 28

2 Select the line you want to configure and expand the Identification menu. Line 1 is selected by

default.

3 Complete the following fields.

Enter the Display Name. This example shows 4100041.

Enter the Address. This example shows 4100041 to match Display Name. Address represents

the extension created for the device in CUCM.

Enter the Authentication User ID. This example uses sstvoipuser. In newer software The

authentication user ID and password are located in a separate section called “Authentication”:


Polycom, Inc. 29

Enter the Authentication Password. This is the same value you entered in the Digest

Credentials field when configuring digital credentials for the phone in CUCM.

Enter the Label that displays on the phone. This example uses the phone extension number

4100041.

To configure SIP server settings:

1 Expand SIP Server 1.

In Address, enter the IP address or hostname of the Cisco Unified Communications Manager.

In this example the CUCM has an IP address of 111.11.11.111.

Set Port to the correct port number for your environment.

In Transport, choose a transport type for your environment.

2 Click Save to apply the settings.

3 The line is successfully registered and a solid phone icon displays on the phone screen. On

the Trio a green circle with a check mark will appear.


Polycom, Inc. 30

To configure date and time settings:

1 Navigate to Preferences > Date & Time.

2 Change the following values:

Under Display Format, choose a Time Format and Date Format that you want the phone to

display.

Under Time Synchronization, choose an SNTP server in your region that the phone receives

its time setting from and select a region in Time Zone.

Under Daylight Savings, enable or disable Daylight Savings time changes. When enabled,

the phone’s time settings automatically adjust to daylight savings time according to the settings

you configure in Fixed Day, Start Date, and End Date.

You have successfully configured settings that register a conference phone with CUCM and configured

basic phone settings using the Web Configuration Utility.

Polycom, Inc. 31

Configure Fault Tolerance for

RealPresence Trio 8800 or SoundStation

IP for CUCM

This section shows you how to manually configure fault tolerance for the Polycom RealPresence Trio

8800 or SoundStation IP phones registered with CUCM. Configuring fault tolerance specifies how the

phone re-registers if the primary CUCM fails. Fault tolerance is supported on CUCM 8.x, 9.x and 10.x,

and is not supported on CME/SRST at this time.

To set up fault tolerance:

1 Copy and paste the following XML text into a configuration file with .cfg file extension name, and

remove the comments.

<?xml version="1.0" encoding="utf-8"?>

<polycomConfig>

<reg

reg.1.server.1.address="cucm.local1" <- set this to the name used in the

DNS cache section below

[email protected] <- set this to the extention@any valid CUCM

subscriber IP address, this

MUST be ext@IPAddress

reg.1.displayName="Conference Room - 3301" <- Name that the phone sends

when making a call, generally overridden by

CUCM setting

reg.1.auth.userId="3301" <- this is the username assigned to the phone on

its “device” page

reg.1.auth.password="fea83340" <- if using digest authentication, this is

the digest password as set on the

user

reg.1.label="Ext-3301" <- label that shows up on the line button

reg.1.server.1.port="5060" <- SIP port, 5060 is the default

reg.1.server.1.transport="TCPOnly" <- set to TCPOnly

reg.1.tcpfastfailover="1" <- tells phone to quickly fail over

in the event its current registrar is down

reg.1.server.1.retryTimeOut="500"

reg.1.server.1.retryMaxCount="3"

reg.1.server.1.failOver.reRegisterOn="1" <- tells phone to

attempt to reregister to highest

available server in the DNS cache list

reg.1.server.1.failOver.failBack.mode="duration"

reg.1.server.1.failOver.failBack.timeout="60"


Polycom, Inc. 32

>

</reg>

<dns

dns.cache.A.1.address="10.223.224.6" <- first subscriber IP

address, can have up to 4 in the

list

dns.cache.A.1.name="cucm.local1" <- fake dns name, must NOT

match any DNS name

dns.cache.A.2.address="10.223.224.5" <- second subscriber IP

address

dns.cache.A.2.name="cucm.local1" <- second same fake DNS name

>

</dns>

</polycomConfig>

2 In a web browser, log into the Web Configuration Utility for your device.

3 Navigate to Utilities > Import & Export Configuration, click Choose File, and select the

configuration file you created in step 1. In this example, the configuration file is named

ciscofailover.cfg.

4 Click Import. If the upload fails, check your configuration file for errors.

Polycom, Inc. 33

Troubleshoot the SoundStation IP

This chapter contains general troubleshooting information to help you solve problems you might

encounter when using a SoundStation IP conference phones in a Cisco® Unified Communications

Manager environment.

For further help with RealPresence Trio solution, see the RealPresence Trio Administrator Guide at

RealPresence Trio on Polycom Support.

Line Registration Issues If you do not see the registered line icon on the SoundStation IP phone screen, confirm that the

Authentication User ID and Authentication Password match the User ID and Digest Password you

entered when you configured the Cisco Unified Communications Manager.

The figure Unregistered and Registered Line Icon shows an unregistered and a registered line icon.

Unregistered and Registered Line Icon

If the credentials are correct but the SoundStation IP conference phones is still not registering, confirm

the IP address or hostname of the CUCM.



Polycom, Inc. 34

If the SoundStation IP conference phone is still not registering, check the registration status on the Phone

Configuration page of the CUCM system as shown in the figure CUCM Phone Configuration Page. If the

phone is unregistered, CUCM shows Registration Unregistered.

CUCM Phone Configuration Page

Once the phone is properly registered, the CUCM shows the device as registered, shown in the figure

Device Registered with CUCM.

Device Registered with CUCM


Polycom, Inc. 35

Logging You can use the Polycom Web Configuration Utility to access phone log files.

To access log files:

1 Navigate to Settings > Logging.


Polycom, Inc. 36

2 Navigate to Module Log Level Limits.

3 Change the SIP level to Event 3.

4 Navigate to Diagnostics > View & Download Logs.


Polycom, Inc. 37

The figure 404 Error highlights examples of a registration error.

404 Error

Polycom, Inc. 38

Get Help

For more information about installing, configuring, and administering Polycom products, refer to

Documents and Downloads at Polycom Support.

To find all Polycom partner solutions, see Polycom Global Strategic Partner Solutions.

For more information on this and other Polycom partners, see Polycom Global Strategic Partner

Solutions.

For information on UC software and voice product documentation, see Voice Support on the Polycom

Support site.

If you are deploying a large number of Polycom SoundStation IP conference phones with CUCM, see

Bulk Deployment of Polycom® SoundStation® IP and Polycom® SoundStation® Duo Conference

Phones with Cisco Unified Communications Manager (CUCM).

For workarounds to frequent issues, see Polycom Engineering Advisories and Technical Notifications.

Release Notes for specific UC software releases are posted on the Polycom UC Software Support

Center.

If you are updating to UC software 4.0 or later, you need to update to UC software 4.0.x using the

Polycom Upgrader 4.4.0B Utility. Before you download and install Polycom UC software version 4.0.0 or

higher, Polycom strongly recommends that you review changes to the upgrade procedures detailed in

Polycom UC Software 4.0.x Upgrade and Downgrade Methods (Engineering Advisory 64731).

http://support.polycom.com/PolycomService/home/home.htm?isSSOCookieCreationRequired=null&prcRegistrationUrl=http%3A%2F%2Fportal.polycom.com%2FPolycomSSO%2Fregistration%2Findex.htm%3FfromSupport%3Dtrue&prcProblemsLoggingUrl=http%3A%2F%2Fwww.polycom.com%2Fsupport%2Fportal_help.html&prcForgotPasswordUrl=http%3A%2F%2Fportal.polycom.com%2Fportal_web%2Fvalidation.portal%3F_nfpb%3Dtrue%26_pageLabel%3Dvalidation_forgot_password%26_nfls%3Dfalse%26fromSupport%3Dtrue

http://support.polycom.com/PolycomService/support/us/support/strategic_partner_solutions/index.html

http://support.polycom.com/PolycomService/support/apac/support/strategic_partner_solutions/index.html

http://support.polycom.com/PolycomService/support/apac/support/strategic_partner_solutions/index.html

http://support.polycom.com/PolycomService/support/us/support/voice/index.html



http://support.polycom.com/PolycomService/support/us/support/voice/polycom_uc/polycom_engineering_advisories_and_technical_notifications.html

http://support.polycom.com/PolycomService/support/us/support/voice/polycom_uc/polycom_uc_software_support_center.html

http://support.polycom.com/PolycomService/support/us/support/voice/polycom_uc/polycom_uc_software_support_center.html

http://support.polycom.com/PolycomService/support/us/support/eula/ucs/UCagreement_combined_4_4_0_upgrader.html

http://support.polycom.com/global/documents/support/technical/products/voice/Upgrade_Downgrade_UCS_v4_0_0_EA64731.pdf


Polycom, Inc. 39

The Polycom Community The Polycom Community gives you access to the latest developer and support information. Participate in

discussion forums to share ideas and solve problems with your colleagues. To register with the Polycom

Community, create a Polycom online account. When logged in, you can access Polycom support

personnel and participate in developer and support forums to find the latest information on hardware,

software, and partner solutions topics.

Use the following topics in the Polycom Community to find out more about deploying SoundStation IP

conference phones.

Topic Using digit map features to resolve issues dialing number while off hook, or adding a second call

to a conference:

● http://community.polycom.com/t5/VoIP/FAQ-Unable-to-Dial-number-if-Off-Hook-or-on-2nd-Call-in-

a/td-p/4233

Topic Scripting tools that automate the creation of configuration files required to deploy large numbers

of Polycom VoIP endpoints:

● http://community.polycom.com/t5/Polycom-End-Points-Forum/SCRIPT-Mass-Deployment-Script/m-

p/6009

● http://community.polycom.com/t5/Polycom-End-Points-Forum/SCRIPT-Automatic-Username-logon-

file/m-p/6357

● http://community.polycom.com/t5/Polycom-End-Points-Forum/SCRIPT-Automatic-000000000000-

directory-xml-from-a-CSV-File/m-p/7806

http://community.polycom.com/

http://community.polycom.com/t5/VoIP/FAQ-Unable-to-Dial-number-if-Off-Hook-or-on-2nd-Call-in-a/td-p/4233

http://community.polycom.com/t5/VoIP/FAQ-Unable-to-Dial-number-if-Off-Hook-or-on-2nd-Call-in-a/td-p/4233

http://community.polycom.com/t5/Polycom-End-Points-Forum/SCRIPT-Automatic-000000000000-directory-xml-from-a-CSV-File/m-p/7806

http://community.polycom.com/t5/Polycom-End-Points-Forum/SCRIPT-Automatic-000000000000-directory-xml-from-a-CSV-File/m-p/7806


Polycom, Inc. 40

Topic Modifying or removing soft keys:

● http://community.polycom.com/t5/VoIP/FAQ-Using-Enhanced-Feature-Keys-EFK-macros-to-

change-softkey/td-p/6544

● http://community.polycom.com/t5/VoIP/FAQ-How-can-I-limit-access-to-certain-menu-s/td-p/36382

Topic Limiting access to phone menus:

● http://community.polycom.com/t5/VoIP/FAQ-How-can-I-limit-access-to-certain-menu-s/td-p/36382

http://community.polycom.com/t5/VoIP/FAQ-Using-Enhanced-Feature-Keys-EFK-macros-to-change-softkey/td-p/6544

http://community.polycom.com/t5/VoIP/FAQ-Using-Enhanced-Feature-Keys-EFK-macros-to-change-softkey/td-p/6544

http://community.polycom.com/t5/VoIP/FAQ-How-can-I-limit-access-to-certain-menu-s/td-p/36382

http://community.polycom.com/t5/VoIP/FAQ-How-can-I-limit-access-to-certain-menu-s/td-p/36382