RealPresence Media Suite - Polycom · RealPresence Media Suite is now available as part of Polycom ® RealPresence Clariti™, a Polycom collaboration infrastructure offer that features

RELEASE NOTES

RealPresence Media Suite

Software 2.6 | June 2016 | 3725-69599-001/E

Polycom, Inc. 2

Contents

What’s New in Release 2.6 ........................................................................................... 4

Basic Features: ..................................................................................................................... 4 Pro Features: ........................................................................................................................ 4 Other Features: ..................................................................................................................... 4 Media Suite Cannot Support SSTR from v2.6 ....................................................................... 4

Release History ............................................................................................................. 5

License Control ............................................................................................................. 6

Polycom® RealPresence Clariti™ Support ............................................................................ 6

Hardware Requirements ............................................................................................... 7

Software Requirements ................................................................................................ 9

Supported Media Player ........................................................................................................ 9 Supported External Media Servers .......................................................................................10 Supported Web Browsers .....................................................................................................11

Products Tested with this Release ............................................................................ 12

Interoperate with Polycom Products (H.323) ........................................................................12 Interoperate with Third-Party Products (H.323).....................................................................13 Interoperate with Polycom Products (SIP) ............................................................................15 Interoperate with Third-Party Products (SIP) ........................................................................15

System Capabilities and Constraints ........................................................................ 17

Protocols ..............................................................................................................................17 Multi-user Login Capacity .....................................................................................................17 Ports .....................................................................................................................................18

Installation and Upgrade Notes ................................................................................. 22

Software Installation .............................................................................................................22 Software Upgrade ................................................................................................................22 Software Fallback .................................................................................................................23

Known Issues .............................................................................................................. 24

Resolved Issues .......................................................................................................... 27

Get Help ....................................................................................................................... 28

Polycom, Inc. 3

The Polycom Community .....................................................................................................28

Copyright and Trademark Information ...................................................................... 29

Polycom, Inc. 4

What’s New in Release 2.6 RealPresence Media Suite 2.6 includes the features and functionality of previous releases and includes the following new features:

Basic Features: ● Support for automatic publish for VRR based dial in recording. ● Support for extended public API set. ● Security Enhancement: support for setting session limitation per account. ● Security Enhancement: support for disabling SSH by Admin. ● Support new unified Polycom EULA. ● Support for changing User Portal login picture in basic license, which is only available in Pro

license before 2.6.

Pro Features: ● Support record and live stream Skype for Business or Lync meeting, including RDP content. ● Support for embed codes for both VoD and live streaming.

Other Features: ● Support Flexera license type, and available as part of Polycom® RealPresence Clariti™ solution. ● Streaming only media node performance improvement: VM requirement changes from 4 cores /

16G to 4 cores / 8G. ● Support for Scalability Mode License at all Media Suite sizes.

Note: Get latest product information from Polycom Support

To view the latest Polycom product documentation, visit Polycom Support.

Media Suite Cannot Support SSTR from v2.6 As Microsoft end of support for WMS and IIS, the support of streaming protocol SSTR to the external server is discontinued and the support of WMS and IIS as external third party server is removed from v2.6. Along with Silverlight player through SSTR streaming was replaced by Flash player by RTMP streaming from v2.1, so SSTR streaming protocol is not supported from v2.6.

If the customer still wants to get the streaming from RealPresence Media Suite through SSTR for Silverlight player (for example, integrates with RealPresence Media Manager), the customer have to keep using Media Suite v2.5.

http://support.polycom.com/

Polycom, Inc. 5

Release History This following table shows the release history of RealPresence Media Suite:

Release History

Release Release Date Features

2.6 June 2016 Add two new known issues.

2.6 April 2016 Feature release.

2.5 December 2015 Feature release.

2.1 September 2015 Feature release.

2.0 June 2015 Feature release. The name of Polycom® RealPresence® Capture Server is changed to Polycom® RealPresence® Media Suite from this release.

1.8 December 2014 Feature release.

1.7 August 2014 Feature release.

1.6.1 April 2014 Maintenance release.

1.6 March 2014 This release provides both Appliance Edition and Virtual Edition. This is the first release of the RealPresence Capture Server Virtual Edition.

1.0 July 2013 This is the first release of the RealPresence Capture Server.

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License Control Starting with RealPresence Media Suite version 2.0, RealPresence Media Suite has introduced new license types. All current users of Capture Server 1.x who upgrade to RealPresence Media Suite 2.0+ are entitled to the basic license. A Pro License and Platinum license can be added to provide additional functionality. Based on the size of deployment, a Scalability Mode license may also be available.

Note: You need a new license key after upgrading to v2.6

Before upgrade the system from v2.5 to v2.6, you need a new license key of v2.6 to active the system. For RealPresence Media Suite VE edition, when you upgrade the system to v2.6, system will use default 6/3 trial license before you active the new license key.

Polycom® RealPresence Clariti™ Support RealPresence Media Suite is now available as part of Polycom® RealPresence Clariti™, a Polycom collaboration infrastructure offer that features simplified concurrent user licensing and add-on options. RealPresence Clariti customers should consult with their Polycom representative to ensure they have the correct licensing information before upgrading.

If you are a RealPresence Clariti customer, you must use the Polycom® RealPresence Platform Director™ system to license your product.

If RealPresence Media Suite has been upgraded from a prior software version, the system will use an Activation Key obtained from Polycom Service & Support page of the Polycom website.

Note: Upgrade the RealPresence Platform Director System to Version 3.0

If you are a RealPresence Clariti customer and use RealPresence Platform Director to license your product, you must upgrade your RealPresence Platform Director system to version 3.0 before you upgrade your RealPresence Media Suite.

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Hardware Requirements The following hardware requirements were determined based on test scenarios. Your system’s actual performance may vary based on software or hardware configurations.

Hardware Requirements for Virtual Edition Simultaneous Recording Ports

Live Stream

Virtual Core

CPU Minimum RAM

Minimum Accessible Storage

Software Requirements

2 1 41 2.67GHz (Intel®

Xeon® CPU x5650@ 2.67GHz or better) CPU

2.90GHz (Intel®

Xeon® CPU E5-2690 @ 2.90GHz or better) CPU

16GB 80GB VMWare vSphere 5.1/5.5/6.0 6 3 8 16GB

12 6 12 16GB

18 9 242 32GB

40 0 16 32GB

1: For 2/1 model deployment on VMware, requires eight virtual cores for OVA installation. You can change the CPU virtual core to four after the software installation is done.

2: Polycom recommends increasing the virtual CPU cores to 24 to better experience the new functionalities of the User Portal.

Hardware Specifications of Appliance Edition (Without DSP)

Component Description

Chassis Supermicro X9DRW-iF MB and Chassis

CPU Intel® Xeon® Processor E5-2620 *2, 15M Cache,2.0GHz, 6 cores, FCLGA2011

RAM 32GB DDR3-1333 ECC Registered memory (8x 4GB RDIMM)

System storage Intel® SSD 520 Series (120GB, 2.5in SATA 6Gb/s, 25nm, MLC) 7mm used for system image and database.

Local media storage 3.5" Hard disk, 2T*4, SATA-3 6.0Gbps, 7200RPM, 64MB cache removable hard disk with RAID 10.

Meridian Card N/A

Release Notes 2.6

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Hardware Specifications of Appliance Edition (With DSP)



CPU Intel® Xeon® Processor E5-2620 *2, 15M Cache,2.0GHz, 6 cores, FCLGA2011




Meridian Card 6x Netra IC, DSP, DM8168, "NETRA" PG2.1 ( 1GHz DSP / 1.0GHz ARM ), BGA-1031

Hardware Specifications of Appliance Edition (For Specific Markets)



CPU Intel® Xeon® Processor E5-2620, 15M Cache,2.0GHz, 6 cores, FCLGA2011




Meridian Card N/A

PC Hardware Requirement for Playing 1080P60 Video Component Description

CPU Intel® 2.60GHz(Intel(R) Core(TM) i7 or better

RAM 4 GB or better

Graphics Support 1080P60

Polycom, Inc. 9

Software Requirements The following software requirements were determined based on test scenarios. Your system’s actual performance may vary based on software or hardware configurations.

Supported Media Player The following table lists the supported media players.

Note: Enable Native Client manually to get complete player experience for Chrome 46

For Chrome 46 and higher version, you need to enable Native Client on pages chrome://flags and chrome://plugins manually. Use about:flags may not redirect the page to chrome://flags occasionally.

Release Notes 2.6

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Supported Media Player

Operating System

Browsers

Media Player Name Media Player Version

MP4

WMV

Windows IE10, IE11 Adobe Flash Player 20.0.0.306 Supported Not supported

RealPresence Media Suite Player

2.6.0

Windows Media Player

12.0.7601.17514 Not supported

Supported

Edge Adobe Flash Player 20.0.0.306 Supported Not supported

Chrome 49, Chrome 50

Adobe Flash Player 20.0.0.306 Supported Not supported

NACL Player Chrome Plugin

Firefox 44, Firefox 45



2.6.0

Mac OS Safari 9.0.2 Adobe Flash Player 20.0.0.306 Supported Not supported


2.6.0

Chrome 49, Chrome 50


NACL Player Chrome plugin

Firefox 44, Firefox 45



2.6.0

Supported External Media Servers Polycom RealPresence Media Suite can stream to up to 10,000 concurrent streams on its own. Additionally, RealPresence Media Suite supports the optional use of external third party media servers.

The following table lists supported external media servers.

Release Notes 2.6

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Supported External Media Servers

Server Name Version Default Port Live Steaming VoD

Wowza Media Server 4.3.0 1935 Yes, supported Windows, Mac OS, iOS, and Android OS (higher than 4.3)

Yes, supported Windows, Mac OS, iOS, and Android OS (higher than 4.3)

AKAMAI - 1935 Yes, supported Windows, Mac OS, iOS, and Android OS (higher than 4.3)

-

Edgecast - 80 Yes, supported Windows, Mac OS, iOS, and Android OS (higher than 4.3)

-

CloudFront - 1935 Yes, supported Windows, Mac OS, iOS, and Android OS (higher than 4.3)

-

Supported Web Browsers The following table lists the supported web browsers

Supported Browsers

Operating System Browser Name Version

PC (Windows 7, Windows 8/8.1, and Windows 10)

Internet Explorer 10, 11

Edge 25

Firefox 44, 45

Chrome 49, 50

MAC OS-X (10.10.5, 10.11.4)

Safari 9.0.1, 9.1

Firefox 44, 45

Chrome 49, 50

iOS Safari 9.1

Andriod, phone and tablet Android browser 4.3, 4.4/4.4.2, 5.0, 5.1, 6.0

Note: Clean web browser cache before using User Portal

Clean web browser cache before using User Portal first time, or the system may display incorrect.

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Products Tested with this Release RealPresence Media Suite 2.6 systems are tested extensively with a wide range of products. The following list is not a complete inventory of compatible equipment. It indicates the products that have been tested for compatibility with this release.

Note: Supported products

You are encouraged to upgrade all your Polycom systems with the latest software before contacting Polycom support to ensure the issue has not already been addressed by vendor software updates. Go to Polycom Support Service Policies to find the current Polycom Interoperability Matrix.

Video conferencing systems use a variety of algorithms to compress audio and video. In a call between two systems, each end transmits audio and video using algorithms supported by the other end. In some cases, a system may transmit a different algorithm than it receives. This process occurs because each system independently selects the optimum algorithms for a particular call, and different products may make different selections. This process should not affect the quality of the call.

Interoperate with Polycom Products (H.323) The following table shows the interoperability between RealPresence Media Suite and other Polycom products when H.323 calls are recorded.

Interoperability with Polycom Products (H.323)

Type Product Version

Gatekeepers, Gateways, and MCUs

Polycom DMA 7000 6.3.3, 9.0

Polycom RMX 1000/500 2.1.2

Polycom RMX 1000C/500C 2.4.2

Polycom RMX 1800/2000/4000 8.6.3

Polycom RMX 1500/2000/4000 with MPMx 8.5.4

Polycom 800VE 8.5.2, 8.6

Polycom MGC 9.0.4

Endpoints Polycom Group Series 5.1.0, 5.1.1

Polycom RealPresence Debut 1.1.0

Polycom HDX Series 3.1.7

Polycom VSX Series 9.0.6.2

Polycom QDX Series 4.0.3

Polycom PVX 8.0.16

http://support.polycom.com/PolycomService/support/us/support/service_policies.html

Release Notes 2.6

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Polycom VVX 5.4.0

CMA Desktop PC/Mac 5.2.6

Polycom Telepresence M100 1.0.7

Polycom RealPresence Desktop 3.5.1

Polycom RealPresence Mobile (iPad, iPhone4s)

3.5.1

Polycom RealPresence Mobile (Android) 3.5.1

Content Management System

Polycom RealPresence Media Manager 6.7.1.5

Polycom RealPresence Media Editor 6.6

Network traversal Polycom RPAD 4.2

Media Manager cannot retrieve UGC files on RealPresence Media Suite since there is no VRR associated between RealPresence Media Suite and Media Manger. The RealPresence Media Suite does not support Scalability Mode when integrates with RealPresence Media Manager.

Interoperate with Third-Party Products (H.323) The following table shows the interoperability between RealPresence Media Suite and third party products when H.323 calls are recorded.

Interoperability with Third-Party Products (H.323)



Codian MCU 4505 4.5 (1.45)

Cisco VCS X8.2.1, 8.5, 8.6

Endpoints RadVision Scopia XT1000 2.5.416

Tandberg Edge95 MXP F9.3.1

Cisco EX90 7.1.4

Cisco SX80 8.0.1

SONY PCS-G50 2.72

SONY PCS-XG80 2.72

Sony PCS –1 3.42

Tandberg MXP 770 FC7.3.1

Release Notes 2.6

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Tandberg C20 TC2.1.2

Tips: How to use the menu to control the playback from HDX

The menu for controlling the playback are as follows: • start playback: *5 • stop playback: *3 • pause playback: *1 • resume playback:*2 • fast forward: *6 • fast backward:*4

If use *3 to stop the playback, you should use *5 to start the playback again; if use *1 to pause the playback, you should use *2 to resume the playback.

Release Notes 2.6

Polycom, Inc. 15

Interoperate with Polycom Products (SIP) The following table shows the interoperability between RealPresence Media Suite and other Polycom products when SIP calls are recorded.

Interoperability with Polycom Products (SIP)



Polycom DMA 6.3.3, 9.0

Polycom RMX 1000/500 2.1.2

Polycom RMX 1000C/500C 2.4.2

Polycom RMX1800/2000/4000 8.6.3

Polycom RMX 1500/2000/4000 with MPMx 8.5.4

Polycom 800VE 8.5.2, 8.6

Endpoints Polycom HDX Series 3.1.7

Polycom VVX 5.4.0

Polycom PVX 8.0.16

Polycom Group Series 5.2

Polycom RealPresence Trio 5.4.2

Polycom RealPresence Debut 1.1.0

Polycom RealPresence Desktop 3.5.1

Polycom RealPresence Mobile (iPad,iPhone4s)

3.5.1

Polycom RealPresence Mobile (Android) 3.5.1

Network traversal Polycom RPAD 4.2.1.1

Interoperate with Third-Party Products (SIP) The following table shows the interoperability between RealPresence Media Suite and third party products when SIP calls are recorded.

Interoperability with Third-Party Products (SIP)


SIP Server, Gateways, Cordian MCU 4505 4.5 (1.45)

Release Notes 2.6

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and MCUs Cisco VCS X8.2.1

Microsoft Lync Server 2013

Microsoft Skype for Business Server 2015

Endpoints SONY PCS-G50 2.72

SONY PCS-XG80 2.72

Cisco EX90 7.1.4

Cisco SX80 8.0.1

Tandberg Edge95 MXP F9.3.1

LifeSize Team 220 4.12.3 (4)

RadVision Scopia XT1000 2.5.416

Polycom, Inc. 17

System Capabilities and Constraints The following capabilities, protocols, and ports are support for RealPresence Media Suite 2.6.

Protocols The following protocols are supported in this release of RealPresence Media Suite.

Protocol Specification

Content Protocols

File formats/codecs for UGC MP4, MOV, RAW video H.264, H.264 HP

MP4, MOV, RAW audio, M4A AAC

WMV video VC1

WMV audio WMA

Video Call Video codecs H.264, H.264 HP, H.263, H.263+, H.261

Audio codecs G.711, G.722, G.722.1 and G.722.1C., G.729A, Siren 14 (mono and stereo), Siren 22(mono, stereo), Siren LPR (stereo and mono)

Content H.239 in H.323 call BFCP (over TCP or UDP) in SIP call Content could be up to 1080p30

Bitrate range Up to 4M If the bitrate is less than 128K, it is an audio call.

Resolution Up to 1080p60

Streaming Video/audio codec MP4 video H.264, H.264 HP

MP4 audio AAC

WMV video VC1

WMV audio WMA

Streaming protocol Player RTSP, RTMP, HLS

Third party server/CDN RTSP, RTMP

Multi-user Login Capacity The maximum number of Admin Portal login is 200.

Release Notes 2.6

Polycom, Inc. 18

Ports The following tables list the port usage in this release of standalone RealPresence Media Suite or Media Suite Center in Scalability Mode.

Port Usage for Standalone and Center

Usage Type Protocol Port Direction Description

http TCP 80 (for IPV4 Only), 8080

in User and Admin Portal HTTP access

https TCP 443 (for IPV4 Only), 8443

in User and Admin Portal HTTPS access

LDAP TCP 389, 636 out Between the Media Suite and the LDAP server. For Active Directory access

FTP TCP 20, 21 out Between the Media Suite and the FTP server

DNS TCP, UDP 53 out Between the Media Suite and the DNS server

NTP UDP 123 out Between the Media Suite and a Network Time Protocol server

NFS TCP/UDP 111, 1110 out Network File Share

SSH TCP 22 in For SSH access to restricted shell

ActiveMQ TCP 61616 in Active MQ

UGC upload/archive download port (http)

TCP 8888 in

For UGC upload and archive download (http)

UGC upload/archive download port (https)

TCP 8090 in

For UGC upload and archive download (https)

Trace (for technical support usage)

UDP 60001

Traceroute

Ping ICMP - out Ping

SMTP TCP 25 out Between the Media Suite and the SMTP server

Release Notes 2.6

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Usage Type Protocol Port Direction Description

Streaming (RTSP, HLS, RTMP, MMS)

TCP 1640 (configurable) in TCP video streaming (RTSP, HLS, RTMP, MMS)

Multicast TCP 1641 in Multicast video streaming

Log http 8888 in For log download (http)

https 8090 in For log download (https)

Signaling/Media RAS UDP 1719 in H.225 RAS

Q.931 Socket TCP 1720 in H.225 Signaling

H.245 Socket TCP 10000 – 10600 (configurable) in H.245

SIP TCP 5060 in SIP Signaling

UDP 5060 in

TLS 5061 in SIP TLS Signaling

SIP BFCP TCP 10000 – 10600 (configurable)

in and out

SIP BFCP UDP 21601 – 21800

(configurable) in and out

Audio / Video / Data

UDP 20000 – 21600 (configurable)

in and out Media

External media server

Wowza 1935 in Communicate with Wowza

AKAMAI 1935 in Communicate with AKAMAI

EdgeCast 80 in Communicate with Edgecast

CloudFront 1935 in Communicate with CloudFront

The following tables list the port usage in this release of Media Node in Scalability Mode.

Port Usage for Media Node

Protocol Port Direction Description

Streaming (RTSP, HLS, RTMP, MMS)

TCP 554 in Streaming

TCP 1640 (configurable) in

Release Notes 2.6

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Protocol Port Direction Description

UDP 6970 in

UDP 6971 in

RAS UDP 1729 in H.225 RAS

Q.931 Socket TCP 1730 in H.225 Signaling

H.245 Socket TCP 10000 – 10600 (configurable)

in and out H.245

SIP TCP 5080 in SIP Signaling

UDP 5080 in

TLS 5081 in SIP TLS Signaling

SIP BFCP TCP 10000 – 10600 (configurable)

in and out SIP BFCP

UDP 21601 – 21800 (configurable)

in and out

UGC upload/archive download port (http)

TCP 8888 in

For UGC upload and archive download (http)

UGC upload/archive download port/REST API (https)

TCP 8090

in For UGC upload and archive download (https)

MS file system TCP 40001 in Media Suite File System

ActiveMQ TCP 61616 in Active MQ

Audio / Video / Data UDP 20000 – 21600 (configurable)

in Media

The following tables list the port usage in this release of Media Suite in AWS.

Port Usage for AWS

Protocol Port Description

TCP 61616 Custom TCP Rule

TCP 20000 - 20999 Custom TCP Rule




All N/A All ICMP

Release Notes 2.6

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Protocol Port Description



TCP 25 SMTP



UDP 20000 - 30200 Custom UDP Rule



TCP 80 HTTP






TCP 443 HTTPS




TCP 22 SSH




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Installation and Upgrade Notes

Software Installation If you have purchased a new RealPresence Media Suite as a single product or as a component of the RealPresence Clariti solution, see the Polycom RealPresence Media Suite Getting Started Guide for instructions on how to install and license your product. Note that installation of new RealPresence Media Suite is managed through Polycom Global Services. For more information, contact your Polycom representative.

RealPresence Clariti customers as well as virtual edition customers must use the RealPresence Platform Director system to license the products. The RealPresence Platform Director system is available for download at Documents and Downloads at Polycom Support at no additional charge.

Software Upgrade

Caution: All configuration files must be backed up before upgrade

Make sure all configuration files are backed up before upgrade.

RealPresence Media Suite 2.6 supports the following upgrade path:

● v1.6 > v1.7HF > v1.8 > v2.0 > v2.1 > v2.5 > v2.6

● v1.6.1 > v1.7HF > v1.8 > v2.0 > v2.1 > v2.5 > v2.6

● v1.7 > v1.7HF > v1.8 > v2.0 > v2.1 > v2.5 > v2.6

● v1.8 > v2.0 > v2.1 > v2.5 > v2.6

● v2.0 > v2.1 > v2.5 > v2.6

● v2.1 > v2.5 > v2.6

● v2.5 > v2.6

RealPresence Media Suite 2.0 makes significant optimization for system structure and database, so v1.x cannot upgrade to v2.6 directly. The customer will have to upgrade to each version in order to get to v2.6.

After upgrading to v2.6, the administrator is required to change the default console password when log into the admin portal. Please log into the system through SSH (default console user name and password are polycom\polycom) and set a new console password.

From v2.6, RealPresence Media Suite does not support IIS and Windows Media Server as external media server. If RealPresence Media Suite is upgrade from previous release to v2.6, all configurations related to IIS and Windows Media Server will be cleaned (including VRR, event, and external server status).

After system upgrade from 2.5 to 2.6, all EdgeCast data will be cleared up. If EdgeCast is used as external server, all related settings should be reconfigured in 2.6.

Release Notes 2.6

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The backup configuration files can only be used by the version it was backed up on. So version 2.5 configuration back up file can only be used on a version 2.5 system. Once the system is upgraded, backup the configuration file.

RealPresence Media Suite v2.6 OVA file is about twice size than v2.5 OVA file in order to improve RAM memory usage on virtual machine.

After upgrading to v2.6, make sure the Native Client on page chrome://flags and chrome://plugins is enabled.

Software Fallback If RealPresence Media Suite falls back from 2.6 to 2.5, all configuration data (for example, channels, categories, and local users) created in v2.6 is lost. All new recording and new UGC files created in 2.6 can be synced up from admin portal. So if decide to fall back RealPresence Media Suite from 2.6 to 2.5, you should do it as early as possible.

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Known Issues The following table lists all known issues in all releases of RealPresence Media Suite.

Known Issues

Category Issue No. Description Workaround

Admin Portal 11751 Admin portal becomes very slow to access after granting roles for more than 90,000 AD users.

-

AWS 10067 Cannot register Media Suite to RPAD with SIP UDP.

Change to TCP and TLS.

Certification 10430 If Web Client Certificate Validation is enabled, Media Suite does not put root CA certificate (which installed along with SSL in a same p7b file) in the trust store when upgrade from v2.1 to v2.5.

Install CA root certificate again after upgrade from 2.1 to 2.5, if Web Client Certificate Validation is enabled.

Downgrade 11260 When downgrade license type from Pro or Platinum to Basic, some Pro or Platinum features still exist but cannot work well.

-

Fallback 11431 MP4 live streaming cannot be played occasionally, if system fallbacks from 2.6 to 2.5 and add a new live streaming rate in the recording template.

Do not add new live streaming rate in existing recording template after system fallback, and create a new recording template for new live streaming rate.

IWA 10182 Cannot login User Portal through IE using other account on domain PC when both Web Client Certificate Validation and IWA are enabled.

Use other supported browsers.

IWA 10276 Non-IWA enabled PC have to input twice credentials when access Media Suite User Portal.

Add Media Suite User Portal to IE’s local Intranet trusted sites.

Lync 10811 When Media Suite VRR user is in an AVMCU call, if all endpoints are mute, the last active speaker’s video freezes on Lync mobile client.

Use Lync desktop client.

Lync 11321 Media Suite only records or live stream Polycom Trio’s audio when Trio is active speaker in a Lync meeting.

Works well in non-Lync meetings.

Release Notes 2.6

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Lync 11342 Cannot reach Media Suite VRR user while be invited to an AVMCU call.

The problem will recover within one minute. Or solve the problem by following: 1. Log in the Admin Portal 2. Go to Configuration >

Signaling Settings. 3. Select SIP tab.

4. Specify one of the Lync Server address in the pool as Outbound Proxy Server instead of Lync Pool address.

Lync 11343 Streaming and Playback does not show content continuously when Lync Mobile client is active speaker.

Use Lync desktop client.

Playback 7735 Cannot play the archive if the NAT address is pointed to an outside network and the Media Suite Player is inside the network from the Admin Portal.

Play back the archive from the User Portal.

Playback 10219 If replay a dual streaming archive which is played back to RPD, people window may cannot display correctly.

Paly back the archive to RPD again.

Playback 11001 People video is squeezed flat in wmv dual window after content is sent.

Transcode wmv to MP4.

Playback 11074 Video jitter happens when play back media file with B frame using iPhone.

Transcode video to MP4 and play back again.

Playback 11332 When play back video recorded by Polycom VVX to meeting, few seconds scrambled video appears.

The scrambled video will disappear automatically.

Recording 10493 When there is already a recording in RMX conference, still can place second recording call into same RMX conference.

End the second recording call manually.

Recording 11375 11413

Call is disconnected after doing hold resume on Cisco EX90 or Group Series in a VRR Call.

Do not hold and resume during recording.

Release Notes 2.6

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Recording 11434 The transcoded MP4 archive for call from Cisco SX80 endpoint to RealPresence Media Suite shows artifacts and green "noise".

Upgrade SX80 to v8.0.1

Recording 16837 Recording call could be stopped after two hours if there is firewall which close TCP port 1720 within two hours.

Change the firewall policy to allow timeout of TCP port 1720 to be longer than two hours and 15 minutes.

Resource Management

10303 Sometimes a critical alert NFS performance low will rise, and ongoing recording and transcoding tasks are stopped.

Add one more CPU core on NFS server.

Resource Management

10438 When add a media node to center if TCP port 8090 is blocked by Firewall, all services on this media node would be offline and would fail to dial out recording from the system.

Remove the failed media node and reboot the center. Configure the Firewall to allow TCP 8090, and add the media node again to Center.

Test and Survey

10058 RPMS cannot get group users’ complete status of Test&Survey

Test & Survey owner need to add Invitee of group users one by one, and then collects all invitees’ complete status.

Upload 10470 The frame rate in Movie Maker video is lower than the actual rate, which may causes uploading fail when the actual rate is higher than 60 fps but the rate in Movie Maker is shown lower than 60 fps.

Convert the video to lower frame rate.

Upgrade 11431 MP4 live streaming cannot be played occasionally, if system fallbacks from 2.6 to 2.5 and add a new live streaming rate in the recording template.

Do not add live streaming in existing recording template after system fallback, and create a new recording template for new live streaming.

Interoperation 10416 If RPD dials into the meeting first, play back video to meeting through H.323 from user portal may fail.

Get RPD to dial to the conference after RPMS playback to the conference.

Interoperation 10851 IVR notifications cannot work after doing hold and resume in Group Series.

Do not hold and resume during the recording.

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Resolved Issues The following table lists the resolved issues in RealPresence Media Suite 2.6.

Resolved Issues

Category Issue No.

Resolved in Release

Description

Certification 10431 2.6 The default CRL configuration cannot work in the new RealPresence Media Suite 2.5 or the device updated from 2.1 to 2.5 with OCSP disabled.

Channel 10428 2.6 If Web Client Certificate Validation is enabled, Media Suite does not put root CA certificate (which installed along with SSL in a same p7b file) in the trust store when upgrade from v2.1 to v2.5.

Easy Capture 10149 2.6 Easy Capture may cannot find the Microsoft LifeCam Studio camera when use the Microsoft LifeCam Studio camera first time.

Easy capture 10285 2.6 The Launch Easy Capture Immediately option only available when upgrade between official versions.

Fast Wizard 10397 2.6 Change media storage setting during Fast Wizard may cause system storage failure.

Live Streaming 10437 2.6 If streaming session reach maximum capacity when play live streaming, audio only picture will show.

Localization 10435 2.6 The date is displayed improperly in player window in French and Portuguese.

NTP 10443 2.6 NTP setting cannot work, if only one NTP server address is configured.

Offline Transcoding

10395 2.6 Sometimes If an archive is manually deleted when the offline transcoding task is not completed, there would be a transcoding task with Stopped status and without archive name.

Playback 9794 2.6 Sometimes there would be tilling video for first several seconds when play the recording video via TVUI from RPD/RPM.

Player 10424 2.6 When playback media file with dual windows, the people video will be flashing after dragging the progress bar on chrome with MacBook.

Recording 9434 2.6 After recording an audio only meeting, the recording archive cover always displays “In Progress”.

Signaling 10356 2.6 After enable network separation, register to sip server with UDP is failed for the first time

User Portal 8956 2.6 The browser crashes when access user portal through default browser on part of HUAWEI mobile phones.

Release Notes 2.6

Polycom, Inc. 28

Category Issue No.

Resolved in Release

Description

User Portal 9503 2.6 When import site to Media Suite Center, the site with duplicate name and network is allowed to import.

DSP 9671 2.6 In Appliance Edition with DSP, play back archive to meeting may miss first I frame due to open DSP port delay.

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