Realities of Fleet Service for Today and Tomorrow Mike Hasinec – Penske Truck Leasing Vice President of Maintenance Systems/Support Agenda: Technology

Realities of Fleet Service for Today and Tomorrow

Mike Hasinec – Penske Truck LeasingVice President of Maintenance Systems/Support

Agenda:• Technology Changes and the Challenges We Face• Overcoming the Challenges• Future of Fleet Maintenance

Copyright © 2009 Penske. All rights Reserved. Page 2

EPA mandated emission changes1) Exhaust gas recirculation2) Diesel oxidation catalyst, diesel

particulate filters3) Selective catalyst reduction

Vehicles equipped with 4 to 5 Control Modules

Diesel Oxidation Catalysts

Diesel Particulate

Filters

SCR Devices

DEF Hydrolysis

Pipe

The Trucking Industry and the Ever-Changing World of Fleet MaintenanceIn just the last ten years, there have been numerous changes in the trucking industry and fleet maintenance concerning technologies.

Motor Control Module

Common Powertrain Controller

EGR

Electronic Control Module


The Trucking Industry and the Ever-Changing World of Fleet Maintenance

Idle Reduction Technologies

Hybrid Technology

Hybrid Drives

Air Disc Brakes shorter stopping distance requirements

• Electric Vehicles

• Greater interest in alternative fuels

• Multiplex Wiring

• On Board Diagnostics (OBD) for heavy

duty vehicles

• Tire Pressure Monitoring System (TPMS)

• Roll Stability


2%

1%

8%

4%

85%


•Shrinking technician pool– 15 % of technician population will be of

retirement age in the next 5 to 10 years– Younger generation does not see the

career opportunities as a technician

•Technology is changing at a rapid pace– Computer and diagnostic skills are

needed as much or more than mechanical skills

• In our business model we must maintain multiple makes of vehicles and components– Developing a well rounded technician as

well as having adequate tooling is a constant challenge

Computer and diagnostic skills are more critical than ever

New technology presents many challenges Age of PTL Service Associates

Age 63 within 7 years



How do we overcome this wave of new technology?

•Make new technology easy– Enhanced diagnostic tools and programs

•OEM’s and tool/software suppliers working closer together to improve productivity and ease of troubleshooting•Common platforms by all OEM’s for tools and diagnostics•Continuous education and hands on training•Web based training– can be accessed anytime, anywhere – allows quick impact across a large population

Web based training will be the preferred training method

Common platform for diagnostics – easy navigation and intuitive



Solutions to the technician challenge

• Develop solid career paths for technicians• Continuous education• Enhance the image of being a technician• Create better work environments• Attract a new breed of technician using the three “R’s”:

recruiting, recognition and retention

ASE certified technician training program provides curriculum and career path

CSR Tech III Tech II Tech I

Entry Training, Performance, and Experience Requirements

Career Path

The Image

Reward & Recognition



Fleet maintenance – where it is headed

•Telematics become standard on vehicles – assist with early detection and troubleshooting

802.11 WAN Network in yards or public “hot

spot”

Satellite communications including GPS



•Condition based maintenance– data driven analytical

tools driving more predictive maintenance

•Repair data mining and tech assistance based on repair history•Enhanced diagnostic and tool capabilities driving productivity and efficiencies• Improved training aids and methods driving repair proficiency

Fleet maintenance – where it is headed


The Trucking Industry and the Ever Changing World of Fleet Maintenance

What we need to get us there

•Collaboration between fleets, government, OEM’s and tool/software companies• Low cost solutions for improving productivity, repair proficiency and diagnostics• Increase the technician pool– greater visibility of career opportunities– greater compensation– improve the image– continued enhancements to training methodologies– corporate or government tuition assistance

Documents

Realities of Fleet Service for Today and Tomorrow Mike Hasinec – Penske Truck Leasing Vice President of Maintenance Systems/Support Agenda: Technology