RCN | High Speed Internet, TV and Phone Services...Morning Call/Career Builder Career Fair 101 North 6th Street Allentown PA 18101 610-770-3746 [email protected] Donna Sonday WLEV

FCC Unit ID # Description Job Title Vacancies

11835 Bethlehem Sales Supervisor 1

11835 Bethlehem Marketing Coordinater 1

11835 Bethlehem Direct Sales Rep 1


11835 Bethlehem Customer Satisfaction Technician 1

11835 Bethlehem System Maintenance Technician 1




11835 Bethlehem C1 Direct Sales Rep 1

11835 Bethlehem MDU Direct Sales Rep 1

11835 Bethlehem MDU Direct Sales Rep 1




11835 Bethlehem Customer Account Manager 1

11835 Bethlehem Enterprise Customer Account Rep 1



11835 Bethlehem Market Support Specialist 1

11835 Bethlehem Supervisor, Installations 1


11835 Bethlehem Commercial Customer Experience Project Coordinator 1



11835 Bethlehem Enterprise Rep 1




11835 Bethlehem Dispatcher 1


11835 Bethlehem Sales Engineer 1


11835 Bethlehem Customer Maintenance Tier III Specialist 1

11835 Bethlehem Enterprise Rep 1


11835 Bethlehem Enterprise Customer Account Manager 1







11835 Bethlehem Warehouse Person 1






11835 Bethlehem Commercial Enterprise Engineering Support Tech 1

11835 Bethlehem Small Business Sales Manager 1

FCC/EEO Program Annual Record

LOCATION NAME

Full Time Vacancies - 76.172(b)(1)

July 15, 2012 through July 14, 2013

Exhibit 22 - Page 1

11835 Bethlehem Enterprise Business Sales Manager 1

11835 Bethlehem Commercial Enterprise Engineering Support Tech 1

11835 Bethlehem Sales Engineer 1

11835 Bethlehem TAC Operator 1

11835 Bethlehem Project Manager 1

11835 Bethlehem Dispatcher 1



11835 Lehigh Valley Call Center Bilingual Customer Care Advocate 1

11835 Lehigh Valley Call Center Customer Care Advocate 35

11835 Lehigh Valley Call Center Lead Customer Care Advocate 1

11835 Lehigh Valley Call Center Senior Manager, Customer Care 1

11835 Lehigh Valley Call Center Supervisor, Customer Care 1

Total 98

Exhibit 22 - Page 1

Location

Name of Source Address City State Zip Phone email Contact Name

RCN Website - Careers Page 650 College Road East Princeton NJ 08540 609-681-2189 [email protected] Ken Conrad

RCN Employee Referral Program 2124 Avenue C Bethlehem PA 18017 609-681-2189 [email protected] Bryan Jung

RCN Internal Job Posting - Internal Candidates 650 College Road East Princeton NJ 08540 609-681-2189 [email protected] Ken Conrad

Careerbuilder.com 200 N. Lasalle Chicago IL 60611 773-353-2617 [email protected] Andrew Carpenter

RCN Channel 8 7249 Airport Road Bath PA 18014 610-443-2909 [email protected] Rick Geho

RCN Channel 4 7250 Airport Road Bath PA 18014 610-443-2909 [email protected] Rick Geho

Pa Career Link Job Fair 1601 Union Boulevard, PO Box 20490Lehigh Valley PA 18002 610-841-1009 [email protected] Carmen Marcano

Pa Career Link / UC Job Postings 1602 Union Boulevard, PO Box 20490Lehigh Valley PA 18002 610.437.5627 [email protected] Karen McAndrew-Bush

Indeed.com N/A N/A N/A N/A 203-571-0551 [email protected] Christopher P. Erway Jr.

RCN Former Employees - Rehires 2124 Ave. C Bethlehem PA 18017 610-443-2824 [email protected] Bryan Jung

Contractors 7250 Airport Road Bath PA 18015 610-443-2910 [email protected] Rick Geho

Professional Referrals 2124 Ave. C. Bethlehem PA 18017 610-443-2824 [email protected] Bryan Jung

Truimph Marketing Staffing Agency 2631 Grande Valley Blvd Orange City FL 32713 352-234-3302 [email protected] Hannah

Office Team Staffing Agency 1660 Valley Center Parkway Bethlehem PA 18017 610-882-1700 [email protected] Tom Keppel

Morning Call/Career Builder Career Fair 101 North 6th Street Allentown PA 18101 610-770-3746 [email protected] Donna Sonday

WLEV Job Fair 2158 Avenue C #100 Bethlehem PA 18017 610-231-0400 [email protected] Laura Anthony

Monster.com 622 Third Avenue, 37th Floor New York NY 10017 212-548-8345 [email protected] Stacey Shub

LinkedIn 2124 Avenue C Bethlehem PA 18017 610-419-2722 [email protected] Bryan Jung

LHVLive.com 2124 Avenue C Bethlehem PA 18017 610-443-2824 [email protected] Lori Ofner

Group Interview Session - Pocono 1863 W Main St Stroudsburg PA 18360 610-443-2824 [email protected] Lori Ofner

Right Management Job Fairs for T-Mobile Wilmington De 215-490-4026 [email protected] Theresa Burcham

FCC Annual Report

Recruitment Sources Utilized for Vacancies Filled - 76.1702(b)(2)

July 15, 2012 - July 14, 2013

Exhibit 22 - Page 2

mailto:[email protected]





















Outreach Efforts Sponsor Date Description

RCN Channel 4 / Channel 8 RCN Ongoing

Run an advertisement on RCN Channel 4 in

Lehigh Valley and Channel 8 in Delaware County

sharing open positions and general advertisement

to have candidates go to RCN.com - careers and

apply for open positions of interest

Career Link Job Fair PA Employment Agency - Private Industry Council9/12/12

Participation in Job Fair to encourage candidates

to consider opportunities at RCN

Employee Referral Program RCN Ongoing

RCN Employee Referral Program to incent

employees to help identify candidates and support

diversity in hiring

Careers in Science, Technology, Engineering and Math DeSales University - Center Valley, PA 11/13/2012

HR presence/Flyer at RCN Table educating

university students to explore RCN Lehigh Region

Job Opportunities at RCN.COM

Management/ Employee Training - Online Respect in

Workplace RCN Ongoing

Online training on Sexual Harassment / EEO

Training for all newhires

Management / Employee Training - Business Code of

Conduct RCN Ongoing

Online training on RCN''s Business Code of

Conduct reviewing RCN policy and Practices for

all new hires

Technical Training RCN Ongoing

SCTE Training to covers the knowledge needed to

install and troubleshoot triple play services (voice,

video, and data) for residential cable

telecommunications customers. It includes

customer service, troubleshooting, test equipment,

measurements and service restoration related to

industry-wide standards and practices, as well as

instruction in the latest technologies, such as

MoCA, IPv6, and digital home technology.


Motorola Diagnostic training for technicians to

trouble shoot and install systems

RCN Corporation

Location FCC General Recruitment Report - 76.1702(b)(3)


Exhibit 22 - Page 5


TIVO Training on new products - install and

troubleshoot.


NCTI Training initiative to encourage technicans

obtain master tech certification.


DVR and HD conversion training for technicians

and back office staff.


Trilithic Training - training on use and operation of

new Meters


Whole Home Diagnostics - Training on

troubleshooting cable modems


Training on phone trouble shooting along with

trouble shooting alarm phone lines.


Docsis 3.0 training for technicians due to upgrades

in the system


New Hire Installer training to orient new hires to

the technical installer / troubleshooting role.


New Hire Disconnect Technician training to teach

new employees on disconnect process

Technical Training RCN Ongoing New N Router technical training for technicians

Technical Training RCN Ongoing Technical training for new CSD group


Training for back office staff on Customer owned

modem process

Employee Training Service Agility June 13 Frontline Supervisory Training

Employee Training New Horizons Jun-13 Effective Business Writing

Employee Training RCN ongoing Security Awareness Training

Employee Training RCN ongoing Code of Business Conduct Training

Employee Training RCN ongoing Respect in the Workplace Training

Employee Training RCN ongoing CPNI Training

Employee Training New Horizons June 2013 Effective Business Writing

Employee Training New Horizons July 2013 Excel - Levels 1,2,3

Employee Training D2D Cable June/July 2013Sales Training

Employee Training Penn State University Spring 2013 Supervisory Essentials

Exhibit 22 - Page 5

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LO11950 SMB Rep 1 0 0 6 1 0 0 0 0 4 0 0 2 0 0 12 1 0 1 0 0 0 0 0 1 0 0 0 0 0 1 0 0 4 1 1 0 0 0 2 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 34 3 1

LO11951 SMB Rep 0 0 0 2 0 0 0 0 0 0 0 0 1 0 0 2 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 7 2 1 0 0 0 0 0 0 1 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 14 2 1

BJ12098 SMB Rep 0 0 0 1 1 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 2 2 1

BJ12105 SMB Rep 0 0 0 3 1 1 0 0 0 1 0 0 0 0 0 3 2 0 0 0 0 0 0 0 0 0 0 0 0 0 1 1 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 9 4 1

BJ12226 Small Business Sales Representative 1 1 0 3 1 1 0 0 0 6 0 0 10 0 0 6 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 7 0 0 0 0 0 1 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 36 2 1

BJ12346 SMB Sales Representative 0 0 0 3 1 0 0 0 0 5 0 0 2 1 0 3 0 0 4 2 1 1 0 0 2 0 0 0 0 0 0 0 0 6 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 1 0 0 0 0 0 0 0 0 28 4 1

LO12309 Commercial Enterprise Engineering Support Tech 0 0 0 1 1 0 5 4 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 6 5 1

LO11968 Customer Satisfaction Tech 1 0 0 6 1 1 1 0 0 0 0 0 0 0 0 7 0 0 0 0 0 0 0 0 1 0 0 0 0 0 1 0 0 4 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 22 1 1

MB11936 Customer Satisfaction Tech 0 0 0 9 1 0 0 0 0 8 1 1 6 1 0 26 1 0 4 0 0 0 0 0 1 0 0 0 0 0 0 0 0 8 0 0 0 0 0 4 0 0 3 0 0 2 0 0 1 0 0 0 0 0 2 0 0 1 0 0 75 4 1

BJ12019 Customer Satisfaction Tech 0 0 0 10 3 1 0 0 0 2 0 0 2 0 0 5 1 0 2 0 0 0 0 0 0 0 0 0 0 0 1 0 0 3 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 2 1 0 0 0 0 27 5 1








BJ12173 Dispatcher 1 0 0 1 0 0 4 4 1 6 0 0 0 0 0 14 1 0 1 0 0 0 0 0 3 0 0 0 0 0 1 0 0 38 0 0 0 0 0 0 0 0 0 0 0 0 0 0 2 0 0 1 0 0 0 0 0 0 0 0 72 5 1

BJ12273 Dispatcher 0 0 0 3 0 0 2 0 0 3 0 0 6 0 0 13 0 0 0 0 0 0 0 0 1 0 0 0 0 0 2 0 0 15 2 2 0 0 0 0 0 0 1 0 0 1 1 0 2 1 0 0 0 0 0 0 0 0 0 0 49 4 2

BJ11955 Direct Sales Rep 0 0 0 0 0 0 1 1 1 2 1 0 0 0 0 1 0 0 2 2 0 0 0 0 0 0 0 0 0 0 0 0 0 5 1 0 0 0 0 1 1 0 0 0 0 1 1 0 0 0 0 1 1 0 0 0 0 0 0 0 14 8 1

















BJ12100 Enterprise Rep 0 0 0 1 1 1 0 0 0 6 1 0 2 0 0 2 0 0 0 0 0 1 0 0 0 0 0 0 0 0 1 0 0 4 2 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 18 4 1

BJ12243 Enterprise Sales Representative 2 1 1 0 0 0 0 0 0 2 0 0 3 0 0 2 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 2 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 12 1 1

LO12311 Enterprise Business Sales Manager 0 0 0 3 1 1 1 0 0 1 0 0 1 0 0 4 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 10 1 1

LO11990 Enterprise Customer Account Rep 0 0 0 4 1 0 2 2 1 3 0 0 0 0 0 18 0 0 2 0 0 0 0 0 2 0 0 0 0 0 1 0 0 26 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 59 3 1

BJ12224 Enterprise Customer Account Manager 0 0 0 1 0 0 5 3 1 3 0 0 15 1 0 4 1 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 4 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 1 0 0 0 0 0 0 0 0 0 0 34 6 1

BJ12053 Market Support Specialist 0 0 0 0 0 0 3 1 0 6 3 0 1 1 0 4 1 1 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 3 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 18 6 1

LO11969 Marketing and Community Relations Coordinator 0 0 0 1 0 0 0 0 0 11 0 0 18 0 0 22 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 65 3 0 0 0 0 3 0 0 0 0 0 0 0 0 4 0 0 2 0 0 7 1 1 0 0 0 134 4 1

LO11825 MDU Direct Sales Rep 1 0 0 3 0 0 0 0 0 2 0 0 0 0 0 8 0 0 0 0 0 2 0 0 2 1 1 1 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 20 1 1

LO11826 MDU Direct Sales Rep 0 0 0 1 0 0 1 1 1 0 0 0 0 0 0 2 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 5 1 1

LO12104 Project Manager 0 0 0 2 2 0 3 2 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 6 4 1

LO12133 Sales Engineer 0 0 0 3 1 0 1 1 1 4 1 0 4 0 0 7 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 22 3 1

LO12134 Sales Engineer 1 0 0 4 1 1 1 1 0 0 0 0 1 1 0 5 2 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 4 2 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 1 1 0 0 0 0 18 8 2

LO11891 Sales Supervisor 0 0 0 7 0 0 4 3 1 8 0 0 0 0 0 14 2 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 10 1 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 5 3 1 0 0 0 0 0 0 50 9 2

LO12310 Small Business Sales Manager 0 0 0 2 0 0 2 1 1 2 0 0 3 0 0 2 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 2 0 0 1 0 0 0 0 0 16 1 1

LO11974 System Maintenance Technician 1 0 0 2 0 0 3 3 1 1 0 0 4 0 0 11 1 0 0 0 0 1 0 0 1 0 0 1 0 0 2 0 0 2 0 0 0 0 0 1 0 0 0 0 0 1 0 0 0 0 0 0 0 0 1 0 0 0 0 0 32 4 1

BJ11995 Supv, Installations 0 0 0 1 0 0 4 3 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 1 0 0 0 0 6 4 1

BJ12033 TAC Operator 0 0 0 1 0 0 8 7 1 1 0 0 1 0 0 6 1 0 2 1 0 0 0 0 1 0 0 0 0 0 0 0 0 5 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 25 9 1

EF12127 Customer Maintenance Tier III Specialist 1 1 0 6 1 0 5 2 0 7 1 1 6 1 0 16 1 1 0 0 0 0 0 0 3 1 0 0 0 0 0 0 0 9 1 0 0 0 0 1 0 0 0 0 0 0 0 0 2 1 0 0 0 0 1 0 0 0 0 0 57 10 2

BJ12244 Warehouse Person 4 0 0 3 1 1 2 0 0 18 1 0 24 1 0 12 0 0 2 0 0 0 0 0 0 0 0 0 0 0 5 0 0 70 3 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 2 0 0 0 0 0 143 6 1

KM11942 BiLingual CCA1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 1 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 1 1

KM119431 Customer Care Advocate 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 1 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 1 1







RM120751 Customer Care Advocate 0 0 0 12 0 0 1 1 0 11 1 1 1 0 0 23 2 0 5 2 0 0 0 0 4 0 0 0 0 0 1 0 0 9 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 1 0 0 1 0 0 0 0 0 70 7 1


















WS12268 Customer Care Advocate 0 0 0 1 1 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 1 1










WS12263 Lead Customer Care Advocate 0 0 0 1 1 1 3 3 0 0 0 0 0 0 0 1 1 0 0 0 0 0 0 0 0 0 0 0 0 0 1 1 0 2 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 8 6 1

AA12032 Supervisor Customer Care 1 0 0 3 1 1 5 3 0 11 0 0 2 0 0 24 0 0 5 0 0 0 0 0 0 0 0 0 0 0 0 0 0 19 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 2 0 0 0 0 0 73 4 1

AA12035 Senior Manager Customer Care 1 0 0 1 0 0 3 0 0 7 1 0 3 0 0 22 1 0 7 0 0 0 0 0 1 0 0 1 0 0 0 0 0 37 2 1 0 0 0 0 0 0 1 0 0 0 0 0 1 0 0 2 1 0 4 1 0 0 0 0 91 6 1

Totals 41 5 1 329 63 26 86 51 16 282 16 5 178 11 2 734 59 16 108 22 6 20 0 0 37 3 2 9 0 0 58 2 0 817 41 14 1 0 0 42 5 2 11 1 1 28 4 2 36 3 0 34 9 3 39 6 2 1 0 0 2891 301 98

Plus Internals 4 4 4

2895 305 102

LO11952 C1 Direct Sales Rep 1 1 1

BJ12130 Commercial Customer Experience Project Coordinator 1 1 1

BJ12351 Commercial Enterprise Engineering Support Tech 1 1 1

BJ12030 Enterprise Representative 1 1 1

4 4 4

Newspaper Contractor

SUMOpen House/Walk In/Payment

Center Channel 4 Professional/Business Referral Professional Job Board Channel 8Career Link

FCC Applicant Source Report - 76.1702(b)(4)


Former RCN

Employees Indeed.com

Local Unemployment

Commission

Job Titles of Positions Filled With

Internal Hires

Window

Banners/BillboardTV/Radio

Job Titles of Positions

Filled with External HiresStaffing Agencies

RCN Employee

Referral Program RCN.com

RCN Internal Job

Posting

CareerBuilder

.com Monster.com Job Fairs

FCC Annual Recruitment Source Evaluation - 76.1702(b)(4)

Exhibit 22 - Page 4

Referral Type # of Applicants # of Interviewees # of Hires

Staffing Agencies 41 5 1

Employee Referral 329 63 26

Internal Candidate 90 55 20

Careerbuilder.com 282 16 5

Monster.com 178 11 2

rcn.com 734 59 16

Job Fairs 108 22 6

TV/Radio 20 0 0

Former RCN Employees 37 3 2

Window/Billboard 9 0 0

Careerlink 58 2 0

Indeed.com 817 41 14

Local Unemployment Commission 1 0 0

Newspaper 42 5 2

Contractor 11 1 1

Open House/Walk-in/Payment Center 28 4 2

Channel 4 36 3 0

Professional/Business Referral 34 9 3

Professional Job Board 39 6 2

Channel 8 1 0 0

TOTAL 2895 305 102

FCC Annual Report

Location

Source Recruitment Evaluation - 76.1702(b)(4)


Documents

RCN | High Speed Internet, TV and Phone Services...Morning Call/Career Builder Career Fair 101 North 6th Street Allentown PA 18101 610-770-3746 [email protected] Donna Sonday WLEV