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Raymond James
Institutional Investors
Conference
Steve Bratspies Chief Merchandising Officer, Walmart U.S.
March 8, 2016
Forward Looking Statements Walmart includes the following cautionary statement so that any forward-looking statements made by, on behalf of, Walmart will enjoy the safe harbor protection of the PRIVATE SECURITIES LITIGATION REFORM ACT OF 1995, as amended. Such forward-looking statements, which will describe our objectives, plans, goals, targets or expectations, can be identified by their use of word or phrases such as “anticipate,” “estimate,” “expect,” “forecast,” “goal,” “plan,” “projected,” “will be,” “will continue,“ “will deliver,” “will have,” “project to,” “will sell,” or words or phrases of similar import. Statements of our expectations for FY17, and any subsequent fiscal years are forward-looking. Walmart’s actual results might differ materially from those expressed or implied in a forward-looking statement as a result of factors including, among other, cost of goods, competitive pressures and initiatives, inflation, deflation, consumer spending patterns, debt levels, credit access and disposable income, consumer acceptance of our merchandise offerings, programs and initiatives, availability of adequate volumes of particular merchandise from suppliers, availability of skilled and experienced labor in our markets, performance of our workforce, trade restrictions, tariff and freight rate changes, capital market conditions, weather conditions, storm-related damages to facilities, customer traffic, changes in laws and regulations, our cash flows and access to the capital markets, our ability to implement certain plans and programs within our stores and on our retail website and mobile commerce applications, unanticipated changes in our strategy, plans and focus with respect to any matter and other risks set forth in our SEC filings. Our most recent Annual Report on Form 10-K and our other filings with the SEC contain more information concerning factors that, along with changes in facts, assumptions not being realized or other circumstances, could cause actual results to differ materially from those expressed or implied in a forward-looking statement. Walmart undertakes no obligation to update any forward-looking statement to reflect subsequent events except to the extent required by applicable law.
Growth
• Six consecutive quarters of positive comp sales
• Five consecutive quarters of positive traffic
• Improving our customer experience scores
• 22 markets with online grocery
U.S. Consumers are Changing…
MILLENNIALS 1
1977-1994
GEN X
1965-1976
BOOMERS
1946-1964
79M
49M
75 M
.
1 Source: Walmart defined segmentation based on 2014 National Population Projection, U.S. Census Bureau 2 Source: Based on Walmart’s internal data 3 Source: IRI Marketplace Survey April 2014
32% use store or other
money saving apps on mobile
phones 2
use retailer sites to compare prices 3
50%
Among the Millennials
DEMOGRAPHICS
…and They are Our Customers
Walmart Panel Share Change*
2013 2014
MILLENNIAL MOMS
Milliennial customers
* Source: Nielsen Homescan Panel Data for 52 weeks; Total Food/Consumables/OTC
More customers shopping both
online and in stores
2015
Walmart U.S. Plan to Win Deliver a seamless shopping experience at scale
Winning
with stores
Being great
merchants Delivering
value
Providing
convenience
Loyalty Trust
Merchandising Focus
• Focusing on customer advocacy
• Strengthening our cost position
• Improving our service to stores
EDLP Powered by EDLC
Operate for less
Buy for less
Sell for less
Grow sales
EDLC
Invest in lowering
cost of goods
Consistent terms
and allowances
Disciplined Inventory
Management
EDLP
Strategic investment in
Price
Clear communication on
pricing and across channels
Deliver EDLP – consistent,
stable prices