MUHAMMAD RASHID Cell: +971 55886 5450

Email: muhammad.rashid149@gmail.comAddress: Flat 605, Loussane, Al Barsha, Dubai, UAE

SENIOR FINANCIAL SERVICES PROFESSIONALCommercial Banking … Microfinance Banking … Money Transfer Services

PROFILEA qualified, proactive and result oriented financial services professional having 11+ years of rich cross functional & industry experience in banking operations, risk management, business transformation, compliance and international money transfer services with Fortune 500 financial services organizations. With strong & proven track record of handling international & local projects efficiently under tight schedules, my analytical approach, problem detection & solving abilities, self-confidence, articulation skills and expert knowledge have been my biggest assets

SUMMARYExperience: 11+ Years with Fortune 500 financial services organizations including Western Union FSI, Citibank & Khushhali Bank LimitedCurrent Employer: Western Union FSICurrent Position: Manager Compliance Programs and Processes – MEA APAC EE CIS at Western Union FSI (Dubai/UAE)Qualification: MS Management Sciences (Majors Economics & Finance) -SZABIST, M.A (Economics & Finance)-Karachi University

CORE COMPETENCIESRetail Banking Operations Centralized Banking Operations Banking Systems ImplementationKYC/AML & Regulatory Compliance Operational Risk Management Formulation of Policies & ProceduresMicrofinance Banking Business Transformation Process Re-engineeringProject Management Wealth Management Operations TrainingQuality Assurance/Operational Excellence BCP/DRP International RemittancesPROFESSIONAL EXPERIENCE

Manager Compliance Programs and Processes – MEA APAC EE CISGlobal Compliance – Western Union FSI (Dubai/UAE)

Feb’16- Present

Responsible for the development & implementation of compliance related Policies, Procedures, Programs and Systems for MEA APAC EE CIS Region comprises of 134 countries, reporting to RVP Compliance - MEA APAC EE CIS

Development and implementation of Compliance Program for the region including Policies, Procedures, Controls & Systems Supporting teams to develop policies, procedures, programs, systems and other documents required by the regulator of

potential countries for Financial Services License including Malaysia, Indonesia, Australia, Singapore, South Africa and Turkey.

Regional Compliance Manager – Pakistan, Afghanistan, UAE & JordanGlobal Compliance – Western Union FSI (Karachi/Pakistan)

March’13 – Jan’16

Heading Compliance & AML department at Western Union FSI for Pakistan, Afghanistan, UAE & Jordan, reporting to RVP Compliance, MEA & APAC

Development and implementation of Compliance Program for the region including Policies, Procedures, Controls & Systems WU service partner/agent Compliance and AML/CFT program assessment Work with local and international regulators and law enforcement agencies on regulatory/legal issues/challenges Products & Services review from local and international regulations/laws standpoint

Manager Policies & ProceduresOperations – Khushhali Bank Limited (Islamabad/Pakistan)

June’08-Feb’13

Formulation & Implementation of Operational Policies, Procedures, SLA, Designing Operational Models & Frameworks, reporting to Head Operations

Formulation and implementation of branch banking & centralized banking operations related policies, procedures and service level agreements ensuring that these are compliant with regulations & business requirements.

Responsible for development & implementation of all projects undertaken by operations department including development of operational models, system development, product & services development, training and process re-engineering/quality assurance etc

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Establishment & supervision of multiple desks/units operated under operations department including i) Business Continuity Desk ii) Operational Compliance Desk iii) Centralized Banking Operations Unit iv) Complaints Handling Desk v) System Development & Configuration Unit vi) Financial Institutions/Agency Arrangements Unit

Project Manager of full service banking (FSB) project, responsible to develop and implement FSB across 109 branches including head office. Worked as lead team member from operations department for development/customization and implementation of core banking including deposit and loan modules

Responsible for business transformation/process re-engineering projects and initiatives Responsible of products and services development for liability business segment during 2008-2010 Development & implementation of training programs related to operations department across the network

Manager Policies & ProceduresRisk Management – Khushhali Bank Limited (Islamabad/Pakistan)

June’12-Dec’12

Additional charge for the period of 06 months to formulate & implement Risk Management Policies, Procedures, SLAs & Risk Management Framework. Reporting to Head Risk Management

Formulating & compiling risk management policies, procedures & service level agreements including Operational Risk Framework, Liquidity Policy, SEMS Framework and Credit Underwriting Procedures

Manager Central Processing UnitCentralized Operations – Citibank N.A (Karachi/Pakistan)

Nov’07-May’08

Established and managed central operations unit, reporting to Head Central Processing Unit Designed & implemented centralized operations unit that includes operational model and arrangements, standard operating

procedures & service level agreements with other departments Supervision of i) accounts opening & maintenance, ii) credit card mapping , iii) debit card related issues, iv) remittances v)

term deposits booking & encashment, vi) cheque book & debit cards issuance and custodianship , vi) mutual fund operations i.e subscription, redemption, switching, and transfer vii) compliance, anti-money laundering & NAB related queries/issues.

R.C.S.A & BCP Manager & Coordinator for southern region Project member to establish & implement AML framework at Citibank which includes i) Branch level AML monitoring

function ii) AML Reporting iii) Requirements of Account Opening iv) AML Software Development

Branch Operations ManagerOperations – Citibank N.A (Karachi/Pakistan)

May’05-Nov’07

Supervised branch banking operations and allied matters, reporting to Branch Operations Head Supervising branch banking operations i) account opening & maintenance, ii) term deposit issuance & encashment, iii) debit

card issuance, iv) cheque book issuance, v) mutual funds operations, vi) credit card mapping, vii) cash & vault operations, viii) PO & DD issuance etc

Branch security officer, supervising all security matters of branch Handling branch compliance & anti-money laundering matters Coordination with Internal, SBP & ARR auditors Branch R.C.S.A & BCP coordinator

PROJECTS & ACHIEVEMENTS:Western Union FSI March’13-Present

Transactions Real Time Risk Assessment (RTRA): WU system development for front life staff in Pakistan & Afghanistan, enabling them to conduct RTRA before execution of transaction

Courtesy Call Back (CCB): Fraud prevention tool that enables agents in Pakistan & Afghanistan to mitigate the fraud risk before payment

Agent Job Aid/Literature: Job Aid/Literature/Guidelines development for agent Head Office & Branch Offices empowering them to comply with local and international regulations and policies re Money Transfer Business

iWatch: Customization of iWatch (WU Global AML Software) as per the needs of Pakistan & Afghanistan Know Your Agent (KYA): KYA project is to conduct due diligence of Western Union agents globally, WU system enhanced to

collect necessary information. Represented Pakistan & Afghanistan as a team member of the project WUPOS Enhancement: Enhancement of Western Union Point of Sale from KYC and EDD perspective for Pakistan &

Afghanistan Agent Oversight Program for WUBS Agents: Developed and implemented agent oversight program form Western Union

Business Solutions agents in UAE and Jordan

Khushhali Bank Limited May’08-Feb’13

Policies & Procedures Framework: Formulated Operations & Risk Management Policies, Procedures & SLA as per regulatory and KBL internal requirements, formulated following PPP i) KYC & AML Policy ii) Record Management Policy iii) Outsourcing Policy iv) Network Expansion Policy v) BCP & DRP Policy vi) KBL Liquidity Policy vii) Fixed Asset Disposal Policy viii) Customer Complaints Handling Policy ix) Fraud & Forgery Detection & Prevention Policy x) KBL Branchless Banking Agent Networking Policy xi) SOP for Branch Operations xii) SOP for Centralized Operations xiii) SOP for WU Operations.

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Centralized Processing Unit (CPU): Established CPU for liability side banking operations to service 109 branches country wide

FI/Agency Arrangements: Agency arrangements with MCB for Loan Collection, Loan Disbursement, Clearing, Collection, Cash Management/Feeding for KBL branches

Record Management Unit: Established Record Management Function within CPU to scan and archive old and current record of the bank

Business Continuity Planning: Designed BCP framework for KBL including BCP Policy & Procedures, BCP Unit, BCP Exercises for branches and head office units

Operational Compliance & Internal Controls: Designed & Supervised Operational Compliance & Internal Controls Unit for KBL Operations responsible for conduction risk reviews, addressing IA findings and updating controls accordingly

Full Service Banking (FSB): Designed & implemented FSB project across 109 branches of KBL that includes designing overall operations model for branches and head office, Policies/Procedures, system development/implementation, staff training, stationary designing, branch layout/designs, product development and SBP approvals for roll-out etc

Social & Environmental Risk Management Framework: As per IFC and International Donors requirement, SEMS framework and unit established within RMD

Operational Risk Management Framework: Worked with Risk Management Team to enhance ORM Framework, introducing risk profiling, designing risk reviews and quantification of operational risks etc

Core Banking Application: Team member of CBA representing operations department, customized CBA as per KBL needs, its training and implementation countrywide

Quality Assurance: Review over all banks processes, designed process flows and decided TAT for different processes Western Union: Project Manager of WU services at KBL

Citibank Bank N.A May’05-May’08

Policies & Procedures Framework: Formulated Operations Policies, Procedures & SLA as per regulatory and Citibank internal requirements, formulated following PPP i) SOP for Centralized Operations ii) SOP for Wealth Management Operations iii) SOP for Branch Operations iv) SLA with phone banking

Centralized Processing Unit (CPU): Established CPU for countrywide branch banking operations Wealth Management Operations: Designed WM Operations including SOP, operational arrangements, branch staff training

etc Regional R.C.S.A: Compilation of Risk Control Self-Assessment for Citibank Southern Region Regional BCP: Compilation of Business Continuity Plan for Citibank Southern Region

QUALIFICATION

ACADEMIC QUALIFICATIONMS – Management Sciences (Majors in Economics & Finance)Shaheed Zulfiqar Ali Bhutto Institute of Science & Technology – SZABIST

2012-2014

MA – Economics & FinanceKarachi University – KU

2003-2005

PROFESSIONAL TRAININGS ACAMS Training

o Achieving examination excellence with best practices that regulator cannot criticize o Adopting best practices for AML Compliance in a tight economy o AML Employee training; Effectively risk ranking your employees

Prudential regulations for KYC: Anti-money laundering & rules for account opening Prevention of cheque frauds Operational control tools & techniques for handling branch operations effectively Business continuity management Fraud detection & prevention Core compliance, AML/KYC and global privacy promise Business writing skills International Banking Account Number (IBAN)

RESEARCH WORK

Microfinance regulations in Pakistan; An outreach impact assessment Development finance; An approach of sustainable development through public sector development program of Pakistan Islamic microfinance bank; A branchless banking model Financial wealth effect in light of behavioral life cycle theory- A case of Pakistan

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REFERENCES: Available on request

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