Rajasthan Knowledge Corporation Limited - rkcl.in · PDF fileRajasthan Knowledge Corporation Limited ... A company registered under Indian Companies Act, 1956/2013 OR A partnership

Rajasthan Knowledge Corporation Limited

Revised EoI “Empanelment of Service Providers to create and manage RKCL’s

authorized ITGKs in the state of Rajasthan”

7-A, Jhalana Institutional

Area, Behind RTO, Jaipur-

302004

Ph: 0141-5159700

www.rkcl.in

http://www.rkcl.in/


EOI for empanelling Service Providers Page 2

1. NOTICE INVITING BID (NIB)

In continuation to previous EOI /Unique Bid Number: RKCL/EPROC/SP/GEN/25 dated 1st April 2016, following terms and conditions shall be treated as replaced terms and conditions however prospective bidder may also refer few clauses from EOI / Unique Bid Number: RKCL/EPROC/SP/GEN/25 Dt 1st April, 2016 as referred in this revised RFP. since now this is offline EoI, hence all the process related to Online submission of bid in EoI Dt 1st April, 2016 shall not be applicable on physical submission of Bid. As the process of Service Provider empanelment is perpetual, Bidder may now submit offline applications for empanelment directly at RKCL office throughout the year with following documents:

a) Annexure 1 (Tender Application Form & Covering Letter)

b) Annexure 2 (Bidder Authorization Certificate)

c) Annexure 3 (Self Declaration)

d) Annexure 4 (Certificate of Conformity/No deviation)

e) Annexure 7 (Bidder profile declaration format)

f) EMD and Tender Fees

EXPRESSION OF INTEREST (EOI)

For “Empanelment of Service Providers to create and manage RKCL’s authorized ITGKs in the state of Rajasthan”

Name & Address of the Procuring Entity

Name: Rajasthan Knowledge Corporation Limited (RKCL)

Address: 7-A, Jhalana Institutional Area, Behind RTO, Jaipur (Rajasthan)-302004

Name & Address of the Project Officer In-charge (POIC)

Name: Mr. Abhay Shankar

Designation: Program Head

Address: 7-A, Jhalana Institutional Area, Behind RTO, Jaipur (Rajasthan)

Email: [email protected]

Subject Matter of Procurement

Empanelment of Service Providers to create and manage RKCL’s authorized ITGKs in the state of Rajasthan

Bid Procedure Single-stage single envelope in physical form

Websites for downloading Bidding Document, Corrigendum’s, Addendums etc.

Websites: http://www.rkcl.in or may collect physically from RKCL office by paying requisite tender fee

Bidding document fee (non-refundable): Rs. 1000 (Rupees One Thousand only) in Cash/ Demand Draft in favour of “RKCL” payable at “Jaipur”.

EMD and Mode of Payment Amount (INR)- Rs. 50,000 (Rupees Fifty thousand Only)

Mode of Payment: Banker’s Cheque or Demand Draft in favour of “RKCL” payable at “Jaipur” or Bank Guarantee from a scheduled Bank (in specified format)

Period of Publishing EOI (Start/ End Date)

01st April 2016

Manner, Start/End Date for the submission of Bids

Manner: Offline physically at RKCL office Jaipur during working hours

Submission of Banker’s Cheque/Demand Draft for

At the time of submission of physical documents

mailto:[email protected]

http://www.rkcl.in/



Tender Fee, Bid Security, and Processing Fee*

Note: 1) The complete bidding document may download from RKCL website or may collect from RKCL office. The

prospective bidders shall be permitted to download the bidding document from the website and pay its price while submitting the bid to the procuring entity. .

2) *In case, any of the bidders fails to physically submit the Banker’s Cheque/Demand Draft for Tender Fee, Bid Security, as mentioned above, its Bid shall not be accepted.

3) The procuring entity reserves the complete right to cancel the bid process and reject any or all of the Bids. 4) No contractual obligation whatsoever shall arise from the bidding document/ bidding process unless and

until a formal contract is signed and executed between the procuring entity and the successful bidder. 5) Procurement entity disclaims any factual/ or other errors in the bidding document (the onus is purely on

the individual bidders to verify such information) and the information provided therein are intended only to help the bidders to prepare a logical bid-proposal.

6) RKCL reserves the right to a) Make necessary changes in the terms of the project at any stage, and

b) To cancel the bid process and reject any or all of the bids.

7) The provisions of RTPPA Act 2012 and Rules 2013 and subsequent amendments thereto shall be applicable for this procurement. Furthermore, in case of any inconsistency in any of the provisions of this bidding document with the RTPP Act 2012 and Rules 2013 thereto, the later shall prevail.

2. PRE-QUALIFICATION & ELIGIBILITY CRITERIA

1) A bidder participating in the procurement process shall possess the following minimum pre-qualification/ eligibility criteria.

S. No. Basic Requirement

Specific Requirements Documents Required

1. Legal Entity The Service Provider should be: A Proprietorship firm duly registered either under the Rajasthan Shops & Commercial Establishments Act, 1958 or any other Act of State/ Union, as applicable for dealing in the subject matter of procurement (Note: A self-certified declaration regarding the non-applicability of registration to any Act should be submitted by the bidder) OR A company registered under Indian Companies Act, 1956/2013 OR A partnership firm registered under Indian Partnership Act, 1932 OR LLP (Limited Liability Partnership) OR A Society registered under any of the States’ Societies/cooperatives Registration Act or equivalent

Copy of valid Registration Certificates OR Copy of Certificates of incorporation OR Copy of Registered Partnership deed OR Copy of LLPIN





2. Bidder’s Profile (Technical Capability & Experience)

Active Training Partners empanelled with NSDC (National Skill Development Corporation) for IT & ITeS sector as on date of application

Or Active Program Implementing Agencies empanelled with RSLDC (Rajasthan State Livelihood and Development Corporation) for IT & ITeS sector as on date of application

Or Active Local Service Providers empanelled with RISL for eMitra project having experience in the field of IT Education & Training as on date of application

Or An agency having at least 3 years of experience in providing IT training and education having at least 25 ICT based learning centers* (yearly average of last 3 consecutive financial years) for delivery of IT Education and Training. The Service Provider should have trained not less than 5000 learners* (yearly average of last 3 consecutive financial years) in IT Education & Training sector. *Both should be fulfilled for same consecutive financial years

Appropriate certificates from NSDC / RSLDC / RKCL /RISL. Or Self (in case no affiliation) /Affiliation body declaration proving establishment of successfully managed learning centers along with List of Centers, Learners Count, Course/Program Name along with duration & Curriculum, State where centers are running with their Address and Contact Numbers (As per Annexure-8)

3. Financial: Net Worth

The net worth of the bidder (except NGO/Society), as on last date of previous financial year should be Positive.

CA Certificate with CA Name, Membership No, FRN No and Seal

4. Tax registration and clearance

The bidder should have a registration number of: 1. Goods & Services Tax Number 2. Income Tax / PAN number

Copies of relevant certificates of registration, Copy of PAN Card.

5. Mandatory Undertaking

Bidder should:- a) Not be insolvent, in receivership,

bankrupt or being wound up, not have its affairs administered by a court or a judicial officer, not have its business activities suspended and must not be the subject of legal proceedings for any of the foregoing reasons;

b) Not have, himself and their directors/partners/Executive members and officers not have, been convicted of any criminal offence related to their Business or professional conduct or the making of false statements or

A Self Certified letter as per Annexure-3: Self-Declaration





misrepresentations as to their qualifications to enter into a procurement contract within a period of three years preceding the commencement of the procurement process, or not have been otherwise disqualified pursuant to debarment proceedings;

c) Not have a conflict of interest in the procurement in question as specified in the bidding document.

d) Comply with the code of integrity as specified in the bidding document.

e) Should not have been blacklisted / debarred by any State Government / Central Government / PSU / Corporation / Company / Institution / Entity in last 3 financial years including year of bidding.

f) Should not have been involved in publishing defamatory material against RKCL or should not have worked against reputation / business interest of RKCL at any point of time

2) In addition to the provisions regarding the qualifications of the bidders as set out in (1) above: -

a. The procuring entity shall disqualify a bidder as per the provisions under “Clause: Exclusion/ Disqualification of bids in Chapter-3: ITB”; and

b. The procuring entity may require a bidder, who was pre-qualified, to demonstrate its qualifications in accordance with the same criteria used to pre-qualify such bidder. The procuring entity shall disqualify any bidder that fails to demonstrate its qualifications, if requested to do so. The procuring entity shall promptly notify each bidder requested to demonstrate its qualifications as to whether or not the bidder has done so to the satisfaction of the procuring entity.

c. This is a single stage selection procedure for empanelling the service providers. Empanelment will be based upon eligibility criteria mentioned in “Pre-Qualification and Eligibility Criteria”. This empanelment does not imply or guarantee allotment of work.

3) Consortium bidding is not allowed



3. INSTRUCTIONS TO BIDDERS

Refer EOI dated 1st April 2016, since now this is offline EoI, hence all the process related to online submission of bid shall not be applicable on physical submission of Bid.

4. PROJECT BACKGROUND

Refer EOI dated 1st April 2016 since now this is offline EoI, hence all the process related to online submission of bid shall not be applicable on physical submission of Bid

5. SCOPE OF WORK (TERMS OF REFERENCE)

A. ROLES AND RESPONSIBILITIES OF SERVICE PROVIDER

Service Provider shall undertake on behalf of RKCL the following broad responsibilities, duties, services for delivery of RS-CIT and other training programs: 1. New Centre Registration

a) Creation of ITGK centres across the state of Rajasthan as per RKCL’s requirements and

guidelines/eligibility criteria set by RKCL

b) Service provider shall identify prospective AO, validate against eligibility criteria in all aspects,

and upload online application on RKCL portal with complete information as per application

format shared by RKCL along with all applicable fees.

c) Sign agreement with approved ITGK’s as per format specified by RKCL.

d) Provide hand-holding to ITGKs in terms of on-boarding, documentation & day-to-day support

during the contract period.

e) Ensure displaying of ITGK authorization certificate issued by RKCL and proper flex/banner

displaying list of available courses

f) Provide logistics support to ITGK by providing Authorization certificates, Software licenses,

Renewal kit or any other inventory as the case may be to ITGK doorsteps within timeline

specified by RKCL after centre creation.

g) Service provider shall designate single point coordinators for liaison with the ITGK and RKCL and

provide updated information (Name, contact address, telephone numbers, and email ID, PAN No,

Bank A/c). Regular updating of the same will be done by Service provider on RKCL’s portal.

h) Deliverable: reports of inventory distributed/ delivery report/ staff information report

2. Training of ITGKs

a) Induction Training: Service provider needs to provide at least one full day Induction Training to

each and every ITGK educating them about their duties & responsibilities along with rules,

regulations, policies and guidelines issued by RKCL for various course/program/product/service

offerings

b) Refresher Training: Provide at least half day refresher training to ITGK Coordinator, counsellor

and faculties every 6 months.

c) Induction and refresher training shall include technical training, counselling aspects, business

promotion and teaching methodologies.



d) Deliverable: Submit attendance reports (including photos, copy of training content)-

monthly/quarterly

3. ITGK Target Planning & promotional Activities

a) Work out target plan of each ITGK individually in consultation with ITGK owner to ensure its long

term sustainability

b) Sensitize the citizens about various RKCL courses/programmes and promote the same in

urban/rural areas through local promotional campaigns.

c) Help ITGKs in wide publicity, carrying out various seminars and meetings among the potential

clientele for RS-CIT and other programs

d) Motivating ITGKs for marketing and ensuring ITGK presence in Group marketing activities like

Rallies, Joint Seminars and similar state/district/tehsil level and local promotional campaigns.

e) High-level coordination and self-presence at major joint marketing events to make them a grand

success. At least one major marketing event should ideally be conducted at each district every

quarter. If required and possible, RKCL may instruct a Service provider to collaborate with other

service providers at district level for joint marketing events.

f) Quarterly ITGK meetings: Conduct at least one common ITGK meeting in every quarter for

sharing best practices of other ITGKs, discussing promotion plans, presenting analysis of

admissions etc. Advance communication should be sent to concern ITGKs along with detailed

agenda.

g) Regional Workshops conducted by RKCL: Make necessary arrangements for regional workshops

planned by RKCL and ensure presence of ITGK’s Teachers/Learning Facilitators, System

Administrators, Counsellors, and marketing personnel (as required by RKCL) at ITGK’s cost at all

training/orientation programs organized by RKCL.

h) Attend all the meetings convened by RKCL with proper requisite information and documents and

actively participate in the said meetings.

i) Deliverable: Meeting reports/ attendance-training/ workshops/ promotional activity details to be

shared with RKCL on monthly basis

4. Call Center/Help-Desk Setup and Communication

a) Setup a dedicated Call Center/Help-Desk for ITGKs and learners (Minimum one call centre

executive on every 75 ITGKs)

b) Proactively calling learners (random selection covering each and every ITGK) as per RKCL’s

guidelines

c) Timely communication of relevant information to ITGKs (and to concerned learners through

ITGKs) through mail and SMS as and when received from RKCL like Important dates,

Admission/Learning/Exam Process related information etc.

d) Deliverable: Information of Call centre to be updated on RKCL portal (number/ timing) and Call

recordings to be saved and weekly summary to be submitted to RKCL

5. Admission Management

a) Upload admissions on online/quasi-online software as provided by RKCL through ITGKs

b) Ensure transfer of learner fees or RKCL/VMOU share (as decided by RKCL time to time) to RKCL’s

account using internet banking/debit card/credit card facility provided by RKCL through ITGK



before payment closing date for the batch. Only after transfer of requisite fee, learner shall be

confirmed in the particular batch.

c) Ensure that the ratio of the Computer to the registered learners in an ITGK is maximum of 1:24

i.e. for every single computer, the ITGK will be allowed to make admissions of only up to 24

learners in a quarter (assuming 12 working hours per day and one computer for every two

learners), hereinafter referred as ‘Intake capacity’.

d) Monitor ITGKs performance against set targets, give feedback and suggest corrective actions.

Plan, review and assess the performance of the ITGK as per the Critical Performance Indicators

(CPIs) specified by RKCL, take remedial/corrective actions for achieving the CPIs for each quarter.

e) Track admission counts across its ITGKs and ensure consistent progress and quarterly minimum

number of admissions across all its ITGKs. Proactively communicate admissions statistics and

analysis and work with non-performing (from number of admissions perspective) ITGKs and

ensure revival of these ITGKs.

f) Technical Support: Resolve all technical issues related to Admission Softwares

6. Learning Management

a) Technical Support:

i. Support and guide ITGK to carry out the installation of Learning Management System (LMS)

Software or any other relevant Softwares/components for smooth functioning of LMS

ii. Resolve all technical issues related to learning management software and provide technical

support to ITGKs with respect to RKCL products, courses and platforms within timeframe.

Maximum response time should be 24 hours in any case.

b) Work out a suitable time-table through ITGKs for course according to the batch-wise academic

calendar specified by RKCL and announcing the same to the Learners. Ensure that this course will

commence and conclude strictly as per the academic calendar provided by RKCL.

c) Provide LMS login details to the learners through ITGKs

d) Ensure competent faculty availability at ITGK as specified in eligibility criteria of New Center

Registration process. Ensure that the ratio of instructor to learners in the ITGK lab will be 1:24

and in ITGK classroom it can be 1:48.

e) Ensure to maintain manual attendance register as well as logging learner attendance at ITGK

through Biometric machines (to be purchased by ITGK on its own). Minimum 15 unique

attendances should be logged through biometric machine for each learner. Learners with less

than 15 days attendance (or as communicated by RKCL) as per Biometric records may not be

eligible for appearing in RS-CIT final examination.

f) Provide logistics support to ITGK by delivering Study material (books) or CDs or any other

inventory as the case may be to ITGK doorsteps within timeline specified by RKCL. Frequency of

the logistics shall be generally once a month but in exceptional cases it may be more than once a

month.

g) Ensure course/study material issue to each learner through ITGK and Ensure to maintain Book

issue and Stock register at ITGK (learner-wise logs to be maintained with proper

acknowledgement from learner)

h) Ensure uploading of LMS learning and assessment records on a regular basis through ITGK

i) Analyse LMS learning records, tracking learner progress, recommend improvements to the ITGKs,

and warn against any direct or indirect attempt of unfair trade practices/malpractices



j) Impart the training to all the Learners through ITGKs as per the syllabus, quality standards and

procedures stipulated by RKCL so as to achieve the desired objective of the curriculum and

ensure attainment of desired competencies on the part of the learners.

k) Ensure proper and fair conduct of continuous and periodic evaluation (through LMS) of the

learners at the ITGKs

7. Field Visit and Inspection

a) Carryout random as well as periodic inspection of activities and resources at the ITGK to verify:

i. ITGKs are operating from authorized locations as registered with RKCL (ITGK if found

operating from a location other than registered will be terminated)

ii. Availability of requisite infrastructural and computing facilities

iii. Availability of competent faculty members and counsellors

iv. Availability of biometric machine in working condition

b) ITGK visit shall comprise of:

i. Interaction with Learners

ii. Interaction with Faculty, Counsellors & ITGK Owner/Coordinator

iii. LMS introspection

iv. ITGK visit report & feedback form

v. Any other item as prescribed by RKCL

c) Make at least one visit to each ITGK in every quarter of the year or as instructed by RKCL and

submit report through quarterly MIS reporting.

d) Maintaining relevant documents of ITGKs including details of Human resources (Owner,

Coordinator, Faculty and Counsellor) on RKCL portal.

e) Take learner feedback (sample) of each and every ITGK telephonically as well as during visits,

analyse the same and present to RKCL and ITGK

f) To ensure software license compliance at ITGK location. RKCL shall provide software licenses

required for RKCL’s course offerings only and will have no responsibility of license compliance at

ITGK location.

g) Educating ITGK and ensuring ethical business practices and recommend to RKCL

cancellation/discontinuation of authorization of the ITGK in case of:

i. offering any type of concession in RS-CIT course fee by whatever name called; ii. the ITGK conducting the RS-CIT course in an unauthorized premise;

iii. committing malpractices by the ITGK which may cause damage to the goodwill of RKCL and/or financial damage to other ITGKs following ethical practices;

iv. ITGK grossly misguiding the potential learners and/or public at large; v. Associate/Assist/Communicate with any Individual/Firm/Company/Association who had

filed any writ/court case against RKCL or working against RKCL business interest/RKCL reputation

vi. Non-compliance by ITGK of any provisions or guidelines communications/norms issued by RKCL from time to time

vii. Non-compliance of learning quality standards, manipulating with/in software, LMS indulging into unethical practices, interfere in examination process etc.

8. Examination

a) Pre-Examination:



i. Photo-sign Processing: SERVICE PROVIDER will run photo sign check process through online

software for each learner and reject wrong photo-sign as per RKCL guidelines

ii. Check examination eligibility of learners & follow up with ITGKs for remedial measures in

order to make them eligible for final examination

iii. Learner management: Service provider must ensure through ITGK the following in order to

avoid issues in Final examination and certification:

Correct Data Entry of learner details in online application including proper and

correct Photo Sign uploading

Timely Internal Assessment data uploading

Timely Biometric Attendance uploading

iv. Communication to learners regarding re-exam through ITGKs as well as direct bulk SMS

v. Transfer of Re-examination fee deposited by learners to RKCL account through ITGKs

vi. Pre-exam orientation & one-week exam preparation through ITGKs

vii. Ensure timely download and distribution of examination Hall-Tickets by its ITGKs to all the

Learners

b) Post-Examination:

i. Raise objections (if any) regarding question paper and answer key published by VMOU

ii. Ensure to maintain Certificate issue register at ITGK with proper learner-wise

acknowledgement

iii. Submit certificate correction, duplicate certificate, government employee fee

reimbursement applications to RKCL through ITGKs

iv. Maintain learner-wise result records for future reference and re-exam application

reminders to learners

v. Ensure that for every exam event, at least 50% of the learners or 15% less of average result

of that exam event (whichever is lower) of an ITGK appearing for the exam, pass the

course.

vi. Provide logistics support to ITGK by delivering Learner Certificates to ITGK doorsteps within

timeline specified by RKCL

9. Grievance Handling and Redressal

a) Handling grievances of ITGKs and minimize ITGK interaction with RKCL by resolving queries and

redressing grievances related to learner life cycle management from admission to examination.

b) Learner grievance handling regarding Fees, Learning, Permission letter, Examination, Certificate

issue, Re-examination, ITGK complaints etc. through call centre.

c) Act in time bound manner and ensure process compliance as laid out by RKCL on any complaint

from any of its ITGK regarding any illegal activity by authorized ITGK or unauthorized centres.

d) Recommend and process address changes for an ITGK as per policy laid down by RKCL

10. Government Scheme Support

a) If any Government schemes are implemented through RKCL network, make at least one visit per

batch per scheme to each participating ITGK during learning period in line with visit guidelines

specified at Para 7

b) Submit relevant reports in consultation with RKCL to concerned department offices if required



B. CHANGE OF CONSTITUTION OF SERVICE PROVIDER

A Service provider duly empaneled with RKCL to work as service provider if during the course of continuation of contract wishes to change its legal status due to expansion of business or for smooth tax planning or for any other suitable reasons may do so with the approval of RKCL. RKCL may impose some conditions on case to case basis before accepting any such request from Service Provider.

C. DURATION OF CONTRACT a) The duration of the Contract will be four years from the date of signing of the Contract. Initially

the work order will be issued for a period of 1 year which after review will be renewed each year accordingly. However contract duration will be reduced for those service providers who are empaneled through offline application process.

b) SERVICE PROVIDER shall also sign a co-terminus contract with ITGK owners as specified by RKCL. c) SERVICE PROVIDER shall have to execute an agreement with RKCL within 21 days of issuance of

LOI and deposit security amount.

d) SERVICE PROVIDER renewal as well as SLA analysis cycle shall be from 1st June of any year to 31st

May of subsequent year.

D. INFRA AND MANPOWER REQUIREMENT

a) Office Requirement – The successful bidder must have their dedicated office (dedicated only for working of RKCL) of at least 500 Sq. Ft. anywhere in Rajasthan (Service Provider HQ).

b) Office Infrastructure- SERVICE PROVIDER Office should have i. Reception/Counseling Area

ii. 2-3 PC/Laptop, one Scanner, one printer and Internet Connection for training purpose iii. One 30-seater Meeting Hall/Conference Room

c) Man Power-: SERVICE PROVIDER shall ensure the availability of qualified staff for execution of

assigned roles and responsibilities. A dedicated team for RKCL (people working only for RKCL) should be posted where SERVICE PROVIDER is operational for day-to-day support and coordination. SERVICE PROVIDER shall appoint at minimum following dedicated staff to run RKCL operations:

Role Level Count Minimum Qualification/Experience

Nodal Officer Service Provider HQ in Rajasthan

1 Graduate with at least 3 years of experience in similar setup/operations/administration

Coordinators District HQ

Initially Minimum one in each district and thereafter 1 additional on every 50 ITGKs in a given district

Graduate with at least 1 year of experience in similar setup/operations/administration having exposure to technical and marketing environment

Call center executive

Service Provider HQ in Rajasthan

1 on every 75 ITGK across state

Any Graduate



The bio data of all the persons employed by the Agency shall be made available to RKCL at the time of agreement.

The Agency shall furnish to RKCL specifically the details including their qualification and experience of the officials entrusted with the operational management and for interaction with the RKCL for policy and operational decisions.

All statutory obligations/ liabilities like Salary, ESI, P.F., etc., as per Labor Laws for the manpower employed for this contract will be the responsibility of the Agency. RKCL in no way will be responsible for the same and will not be construed as an employer directly or indirectly. The particulars asked for in this connection are purely for reference only.

The manpower employed by the Agency will have no right in any manner to claim any benefits/ rights with the Procuring Entity.

Boarding, lodging, incidental expenses, medical expenses, etc. for the Agency’s manpower shall be borne by the Agency.

The Agency shall extend Group Insurance to all the persons of the Agency working in the field. RKCL will not be liable for any risks including riots, theft, damage due to law and order, floods, accidents, etc. under any circumstances.

The officers, supervisors and operators engaged by the Agency shall get trained in the overall management of the field operations and implementation.

The manpower appointed by the Agency should report to the Officials concerned as authorized by RKCL about their attendance, leave and report other matters connected with the work.

The manpower shall not be changed/ transferred without the knowledge of RKCL except in circumstances beyond the control of the Agency. The replacements should be provided immediately in case of any change or transfer.

The Agency shall ensure that the behavior of all the officers and staff is decent and courteous at all times. The persons reported for any indecent behavior must be immediately replaced.

E. TIMELINES & DELIVERABLES

Role & Responsibilities Deliverables Timeline

New Center Registration 1. Physical Application form and supporting documents

2. AO/ITGK Infra Visit Reports 3. SP-ITGK agreements 4. Manpower details

As communicated by RKCL

Training of ITGKs 5. Minutes of Meeting 6. Attendance Sheet 7. Photographs 8. Feedback forms

7th of every month

Business Promotion & Meetings

9. Business Promotion Activity Report 10. ITGK-wise business plan & targets 11. Minutes of Meeting 12. Attendance Sheet 13. Photographs 14. Feedback forms 15. Next month Business promotion plan

7th of every month

Admission Management 16. Technical Support log 17. Inventory/Stock register report

7th of every month



18. Admission Analysis reports

Learning Management 19. Technical Support log 20. Learner-wise Attendance Reports

(Manual and Biometric) 21. LMS reports analysis 22. Telephonic Learner Feedback reports

7th of every month

Field visit & Inspection 23. ITGK Visit Reports 24. Feedback Forms (ITGK/Learner)

7th of every month

Examination 25. Photo sign rejection report 26. Batch-wise Learner-wise exam result

records 27. Re-examination Records 28. Certificate Issue Records

7th of every month

Grievance Handling 29. Call Center recordings and weekly summary report

30. ITGK Grievance Handling Report 31. Learner Grievance Handling Report

7th of every month

Government Scheme support

32. Batch Visit Reports 33. Learner-wise Attendance Reports

(Manual and Biometric) 34. LMS reports analysis 35. Telephonic Learner Feedback reports

As communicated by RKCL

6. PROJECT METHODOLOGIES

A. Allotment Process a) District and Center allotment process will be based on the capacity and experience of empanelled

service providers.

b) District preferences will also be sought from Service Providers after empanelment but final

allotment shall be at discretion of the Procuring entity (RKCL)

c) No additional registration fees shall be charged by the Service Provider for existing ITGKs.

B. New Center Registration

a) Service provider shall setup new ITGKs in allotted territory as per the New Center Registration

guidelines

C. Withdrawal of ITGKs a) If an ITGK is willing to discontinue the project, he may submit the application for withdrawal of

ITGK. The service provider shall further recommend to RKCL for withdrawal of said ITGK along

due clearance with respect to the ITGK operations and completion of all exit formalities. RKCL

after verification may withdraw the ITGK online and inform Service provider accordingly.

Information of such ITGKs shall be published on RKCL website and related websites and service

provider will ensure that the Center visibly displays the information regarding discontinuation of

ITGK training services at the authorized location for a period of one month starting from 7 days

prior to the withdrawal date.



D. Termination of ITGKs a) The service provider shall recommend to RKCL for termination of an ITGK on the basis of non-

performance or any irregularity by the ITGK owner and shall specify the grounds for termination

of ITGK.

b) RKCL after verification may terminate the ITGK online and inform Service provider accordingly.

Information of such ITGKs shall be published on RKCL website and related websites and service

provider will ensure that the Center visibly displays the information regarding termination of

ITGK training services at the authorized location for a period of one month starting from the date

of termination.

c) Any ITGKs found indulging in any irregularity/fraud or if any complaint/FIR has been registered

against the ITGK due to its association under RKCL’s project at any point of time shall not be

allowed to work under this EoI.

d) If any ITGK does not comply with the SLAs mentioned in this EOI as on renewal due date and

applicable penalties are not paid within 10 months of renewal due date, ITGK shall be terminated

by RKCL.

e) If due to any of the circumstances mentioned below, ITGK is unable to continue with the

operations, ITGK/Service provider may request RKCL to change ownership of ITGK to any of the

blood relatives i.e. Father, Mother, Brother, Sister, Wife, Son, Daughter etc. failing which ITGK

may be terminated. RKCL may waive off SLA terms in such cases on its discretion.

a. Owner of the ITGK is selected for any Government/Semi Government Job

b. Event of acute illness/accident causing disability/any other mishappening

(unfortunate incident e.g. death) with owner of ITGK

E. Address Change

a) Any of the ITGKs may submit request for Address change through its service provider as per

guidelines/policy issued by RKCL time to time.

b) Service Provider shall submit the request (online/offline) to RKCL

c) RKCL shall review the application and approve/reject the application on merit basis

F. ITGK and Service Provider Mapping

a) Any of the ITGKs may submit online request for Service Provider change at any point of time (or

as communicated by RKCL) to RKCL mentioning reason for the same

b) Similarly Service Provider may submit online request for disassociation of a particular ITGK at any

point of time (or as communicated by RKCL) mentioning reason for the same

c) RKCL shall review the request from ITGK/Service provider and approve/reject the same based on

genuineness and history of the ITGK/Service provider



7. STAKEHOLDER RESPONSIBILITIES

A. ROLES AND RESPONSIBILITIES OF RKCL

RKCL shall: 1. Define policies/guidelines/rules/strategy related with setting up of ITGK and their functioning as

per this EoI document from time to time and communicate the same to all stakeholders, like:

i. Processes for marketing and promotion,

ii. Guidelines for creation of computing, communication and networking infrastructure,

iii. Admission and fees collection Process,

iv. Academic and management methodology,

v. Academic time schedule/calendar for the course,

vi. Study material (in form of Book or CD) and other material,

vii. Share distribution mechanism for parties hereto,

viii. Evaluation and certification mechanism for learners,

ix. Feedback and quality assessment from time to time

2. Verification of ITGK

3. Provide necessary training to Service provider for effective implementation of project. Service

Provider in turn shall train ITGK faculties/counsellors/coordinators.

4. Issue academic calendar for the course with timely communication to concerned stakeholders

through mail and SMS

5. Provide Authorization certificates, Biometric Machine, Software Licenses and Installer CDs,

Renewal Kit & other necessary material to the service provider for delivering the same to ITGK

doorsteps.

6. Determine unilaterally the fees of course and sharing pattern and intimate to the concerned

stakeholders by separate notifications from time to time.

7. Timely supply of adequate study material to ITGK (through Service Provider)

8. Conceive and design the course and prescribe its syllabus and design, production and/or

distribution of the detailed study material to the learners enrolled at the ITGKs. The syllabus and

specification of the study material will be revised from time to time by VMOU/RKCL, as and when

required.

9. Provide marketing, advertisement and promotional support through various media so as to give

wider publicity to the course among the potential learner community.

10. Motivate channel partners for Group promotional activities

11. Conduct ITGK meetings/Regional workshops periodically and share best practices, discuss

promotion plans, present analysis of admissions, etc.

12. Liaise with the examining body such as VMOU on regular basis for smooth conduct of

examination

13. Conduct random visits to ITGKs for monitoring learning quality and availability of adequate infra

and computing facilities at ITGKs

14. Monitor Service Level Agreements for Service Providers as well as ITGKs during the contract

period and disburse their share of the course fee after deduction of tax at source (if applicable)

15. Supervise the quality of advertisements and promotions to ensure that all public communications

by the ITGK are free of errors or any socially objectionable or unlawful references.

16. Liaise with Government departments for Implementation of Government Schemes



B. ROLES AND RESPONSIBILITIES OF VMOU

VMOU shall: 1) Prescribe the curriculum in collaboration with RKCL, enrol, conduct examination (online or

offline) for the learners and also appointment of necessary designated officer and staff for smooth conduct of the examinations at the examination centres as mutually decided by both the parties and ensure all the formalities to make course approved from competent authority.

2) Award certificate at the end of the course after getting necessary data from RKCL. The certificates given to the successful learners will have printed/scanned ink signatures of the VMOU competent authority.

3) Generate permission letters for admission to examination as per the eligible learners list provided by RKCL and same will be made available on RKCL website/specified login to be given as required for easy access and downloading to examinees.

4) Declare result within a reasonable time frame after completion of online/offline examination, provisional certificates shall be issued on demand to the examinees as per VMOU norms

5) Publish yearly examination calendar on website. VMOU may publicize this calendar in print media time to time if required

6) VMOU shall in consultation with RKCL provide requisite course material in form of a book for RS-CIT.

7) Preserve examination records and data.

C. ROLES AND RESPONSIBILITIES OF ITGK ITGK shall undertake on behalf of RKCL the following broad responsibilities, duties, services for

delivery of RS-CIT and other training programs:

1. Renewal (SLA dependent)

a) Be responsible for payment of such amounts of registration/renewal fees (if any), processing

fees, Security Deposit (Refundable), Faculty Examination Fee, Learning Management System

(LMS) License fees, Common Marketing Fund etc., as maybe specified by RKCL from time to time.

b) Designate one of its officials with adequate responsibility, accountability and authority as the

ITGK Coordinator who will also serve as the single point interface to liaison with the Service

Provider and RKCL and its authorized agents on all issues pertaining to the smooth administration

and operations of the ITGK.

c) Maintain at RKCL, interest free refundable security deposit amount as per RKCL norms. Deposited

amount will be refunded only on termination/cancellation of ITGK’s authorization or completion

of contract period subject to deduction of amount recoverable from the ITGK/pending litigation

charges (if any).

d) Provide the correct details of Ownership of ITGK, Location of ITGK, Its legal status, Bank A/c

details, PAN card Details and copy of income tax/service tax return to Service Provider.

e) Undertake to create necessary infrastructure, computing facilities, qualified staff, requisite

trained Trainers/Facilitators etc. as prescribed by RKCL from time to time.

f) Adhere to the rules, policies and norms as designed and developed by RKCL from time to time

regarding all matters related to RS-CIT and any other programmes/courses including its

curriculum, academic delivery methodology, course fees including Internal

Assessment/examination fees and Re-Examination fees, Learning facilitation fee Course material

charges, faculty Examination Fees, time-tables/schedules of batches, Examination dates,

evaluation and certification methodology and norms.



2. Training & Meetings

a) Ensure presence of ITGK Teachers/Learning Facilitators, System Administrators, Counsellors, and marketing personnel at all training/orientation programs organized by RKCL/ Service Provider at their own cost.

b) Attend meetings conducted by RKCL, Service Provider or RKCL’s authorized agency from time to time.

3. Business Promotion

a) Ensure wider publicity to these courses among potential learners community and motivate students, parents, teachers and guardians, participate and join group marketing activities with Service Providers or RKCL.

b) Actively participate in all group marketing events organized by Service Providers or RKCL.

4. Admission

a) Enrol the learners for the courses by issuing RKCL’s application form, by entering learners’ data into admission software provided by RKCL and issue the fee receipts from RKCL software to the applicants.

b) Transfer full course fee or RKCL/VMOU share (as decided by RKCL time to time) collected from Learners to RKCL (in case of paid Learners admission) before the payment closing date defined by RKCL for the batch.

c) RKCL reserves the right to either refund or forfeit any amount as received after due date or received without following proper procedure of remittance as stipulated by RKCL from time to time to ITGK without confirming the Learner. Any activity of ITGK showing negligence on part of ITGK and suffering to learners shall be taken up seriously. ITGK may be penalized financially or otherwise considering the seriousness of the issue.

d) Receive from Service Provider, based on confirmed learner count, the requisite number of copies of the study material and handover medium wise Course material (Book) to Learners

e) Ensure to maintain Book issue and stock register at ITGK with proper learner-wise acknowledgement

f) Disclose all the receipts on account of RKCL’s programmes/courses in all the returns to be filed statutorily and shall submit copy of the same on demand to RKCL.

g) The ITGK should not divert the enquiries and potential candidates for the RS-CIT course to its own Course offerings and thereby defy the spirit of partnership and mutual interest. If any ITGK is found indulging into such malpractices, its authorization may be cancelled and it may be permanently debarred with respect to such suburbs, wards or towns.

h) Ensure that the ratio of the Computer to the registered learners in an ITGK is maximum of 1:24 i.e. for every single computer, the ITGK will be allowed to make admissions of only up to 24 learners in a quarter (assuming 12 working hours per day and one computer for every two learners), hereinafter referred as ‘Intake capacity’.

5. Learning

a) Ensure software license compliance at ITGK. RKCL shall not be responsible for software (Including operating Softwares) requirements/compliances for courses/programmes at ITGK for any other offerings than that of RKCL.

b) The basic minimum infrastructure required for setting up an ITGK shall in no case be shared with any other ITGK for running RKCL courses and programs.

c) Biometric machines shall be purchased by ITGK on own cost. RKCL shall integrate biometric machines of popular brands with its software applications and communicate the brand names to ITGKs.



d) ITGK shall also bear the cost of repairing or annual maintenance (if required) as biometric attendance shall be mandatory for Scheme batches as well as other batches as communicated by RKCL from time to time.

e) Ensure the availability of qualified staff for the management, coordination, marketing, teaching, evaluation, system administration, etc.

f) Work out a suitable timetable for course according to the batch-wise academic calendar stipulated by RKCL and announcing the same to the learners. Ensure that these courses will commence and conclude strictly as per the academic calendar provided by RKCL.

g) Impart quality training / education to all the learners in the ITGK as per the stipulated syllabus and follow quality practices / manuals / policies as recommended by RKCL time to time so as to achieve the desired objective of the curriculum and ensure attainment of desired competencies on the part of the learners.

h) Provide LMS login details to all the learners. i) Ensure uploading of LMS learning, assessment and biometric attendance records on a regular

basis j) Ensure proper and fair conduct of continuous and periodic evaluation (through LMS) of the

learners at the ITGKs k) Shall maintain full records of attendance of the learners through manual attendance register as

well as logging learner attendance through Biometric machines for all paid programmes/courses as well as programmes/courses under Government schemes. Minimum 15 unique attendances should be logged through biometric machine for each learner. Learners with less than 15 days attendance (or as communicated by RKCL) as per Biometric records may not be eligible for appearing in RS-CIT final examination.

l) Ensure competent faculty availability at ITGK as specified in eligibility criteria of New Center Registration process. Ensure that the ratio of instructor to learners in the ITGK lab will be 1:24 and in ITGK classroom it can be 1:48. Additionally at a time 2 learners can share one computer.

m) Ensure smooth conduct of courses / programs as per RKCL/VMOU guidelines and only in the premises authorized for training by RKCL and offer total co-operation and support to RKCL, VMOU, Service Provider and RKCL’s authorized agencies / partners.

n) Provide free access to RKCL, Service Providers and RKCL authorized representatives to meet the students for giving the information of RS-CIT and seeking feed-back from them. They should also be allowed to visit premise of ITGK at any point of time for the purpose of visit, inspection, review or any other purpose as directed by RKCL.

o) Ensuring ethical business practices for enrolment and learning. Service Provider or nominated officials of RKCL may recommend cancellation/discontinuation of authorization of the ITGK in case of:

i. offering any type of concession in RS-CIT course fee by whatever name called; ii. the ITGK conducting the RS-CIT course in an unauthorized premise;

iii. committing malpractices by the ITGK which may cause damage to the goodwill of RKCL and/or financial damage to other ITGKs following ethical practices;

iv. ITGK grossly misguiding the potential learners and/or public at large; v. Associate/Assist/Communicate with any Individual/Firm/Company/Association who had

filed any writ/court case against RKCL or working against RKCL business interest/RKCL reputation

vi. Non-compliance by ITGK of any provisions or guidelines communications/norms issued by RKCL from time to time

vii. Non-compliance of learning quality standards, manipulating with/in software, LMS indulging into unethical practices, interfere in examination process etc.

6. Examination

a) Support in examination activities as per rules and regulation prescribed by RKCL and VMOU



b) Check examination eligibility of all enrolled learners & follow up with learners for remedial measures in order to make them eligible for final examination

c) Learner management: Service provider must ensure through ITGK the following in order to avoid issues in Final examination and certification:

Correct Data Entry of learner details in online application including proper and

correct Photo Sign uploading

Timely Internal Assessment data uploading

Timely Biometric Attendance uploading

d) Ensure that for every exam event, at least 50% of the learners or 15% less of average result of that exam event (whichever is lower) of an ITGK appearing for the exam, pass the course.

e) Communication to learners regarding re-exam f) Re-exam application through online software and transfer of Re-examination fee deposited by

learners to RKCL account g) Pre-exam orientation & one-week exam preparation before final examination h) Ensure timely download and distribution of examination Hall-Tickets to all the Learners i) Contact VMOU for any issues / suggestions / feedback with examination of RS-CIT / any other

exam as conducted by VMOU j) Submit certificate correction, duplicate certificate applications and government employee fee

reimbursement application to RKCL through service providers k) Maintain learner-wise result records for future reference and re-exam application reminders to

learners l) Ensure to maintain Certificate issue register at ITGK with proper learner-wise acknowledgement

7. Communication

a) Communicate all important guidelines and information as provided by Service Provider or RKCL to learners

8. Government Schemes

In case of Government Sponsored Schemes or any schemed sponsored by any agency, the following points is to be followed up/taken care of by ITGK-: a) ITGK would ensure obtaining all prescribed certificates / documents required for determining

eligibility of the learners availing of such benefit and follow Govt. directions as communicated by RKCL.

b) The ITGK would verify veracity of these certificate / documents for fulfilling the laid down eligibility criteria and preserve it for record and forward a copy of all the Documents in this regard to SP/RKCL or any authority as decided and communicated by RKCL.

c) If such benefit is denied by the Government or the funding organization due to insufficient documents, change in the norms of the scheme or discontinuation of the scheme and/or wrong verification by the ITGK and resulting wrong conformal of the Learner, the loss in fee receipt on this account would be borne by the ITGK and the necessary amount would be recovered from ITGK.

d) ITGK must submit the DATA / List or any other information as directed by its Service Provider or by RKCL to such benefit giving Government Department or any other organization for availing of the fee benefit announced/agree to.

e) In the event of payments in Instalment mode from any Government sponsored scheme or scheme funded by any agency, RKCL shall first recover its and VMOU share, and remaining amount shall be paid to ITGK either fully or in installments. This sharing of fee pattern may be revised by RKCL from time to time with due intimation to Service provider who shall further communicate the same to each ITGK.



f) The criteria and allotment of seats under any Government/other agency shall be as per norms decided by either the Government/Agency or RKCL and shall be binding on ITGK. RKCL may give preference or higher quota to Government/Universities/College/NGO based on certain criterias.

g) In case of Government Schemes, Department/RKCL reserves the right to withhold payment or impose penalty or blacklist any ITGK from selected schemes or all future schemes based on sudden inspection by Department/RKCL officials and any kind of irregularities reported in learning practices or required infrastructure or any relevant points

9. Reporting & Grievance Submission

a) Submit in timely manner the information/ replies/ clarifications as well as the statistical information reports regarding various matters of RS-CIT and other programmes/courses and as per request of the Service Provider / RKCL

10. Share in Course Fee:

a) To provide services to the students towards conducting RS-CIT and other courses, ITGK would be in charge of bringing together resources such as classroom facilities, equipment, furniture & fixture, administrative set-up and also responsible for day to day operations and management of ITGK including promotion and marketing the course, admitting the students, conducting the classes and performing all other academic & administrative functions for which ITGK shall receive share as Tuition Fee of Rs 1850/ and 1700/- as the case may be out of total Course Fee of RS 2850/- or 2700/- for RS-CIT course for his services out of course fees received by RKCL through learner, as decided from time to time

b) For programmes/courses other than RS-CIT, methodology and share payment shall be communicated separately by RKCL from time to time.

c) The Course fee and share of ITGK for RS-CIT and other courses / programs may be reduced, altered or enhanced from time to time as decided and communicated by RKCL.

d) If any Financial Support/Assistance in course fee is available from any Department of the Government or from any other organization under any scheme, then the ITGK would ensure obtaining of all prescribed certificates/documents required for determining eligibility of the learners availing of such benefit. The ITGK would verify veracity of these certificate/documents for fulfilling the laid down eligibility criteria and preserve it for record and forward a copy of all the documents in this regard to Service Provider/RKCL or any authority as decided and communicated by RKCL. If such benefit is denied by the Government or the funding organization due to insufficient documents, change in the norms of the scheme or discontinuation of the scheme and/or wrong, verification by the ITGK and resulting wrong conformal of the Learner, the loss in fee receipt on this account would be borne by the ITGK and the necessary amount would be recovered from ITGK. The ITGK must submit the DATA/List or any other information as directed by its Service Provider or by RKCL to such benefit giving Government Department or any other organization for availing of the fee benefit announced/agree to.

e) In the event of payments in Instalment mode from any Government sponsored scheme or scheme funded by any agency, RKCL shall first recover its share including examination and Course Material charges , and remaining amount shall be paid to ITGK either fully or in instalments.

f) It is obligation of ITGK to submit its own Bank details only in case of Proprietorship firm for receiving of Share payment through Escrow A/c or any other mechanism , in case of other than Proprietorship firm such as Partnership firm, Company, LLP, Trust, Society, NGO, AOP, HUF, the details for share payment should be of that entity only. Since the share payment details has to be filed either by ITGK through its log in or by RKCL on submitting of documents by ITGK, it is the only responsibility of ITGK to submit authorised Bank Details only as referred above . RKCL shall not verify the bank details as submitted by ITGK and shall transfer the share only on latest uploaded bank details by ITGK.



g) During the currency of ITGK, the ownership of ITGK shall not be transferred without written permission of RKCL. If any such case found during the verification/visit/or through any other mode, RKCL reserves the right to Block/Terminate that ITGK.

h) It is deemed to be understood by any new ITGK to authorise its Service Provider to open an Escrow A/c on behalf of such ITGK for remitting course fee as collected from Learners.

b) In performing responsibilities as per this agreement, any Direct or indirect tax/duties/cess/statutory liabilities arise on the part of share of ITGK shall be borne by ITGK itself. No burden of such Tax/Duties/Cess/Statutory Liability shall be charged/ recovered either from RKCL or Learners. ITGK also undertakes to disclose all the receipts on account of RKCL’s programmes/courses in all the returns to be filed statutorily and shall submit copy of the same on demand to RKCL.

8. SLA (SERVICE LEVEL AGREEMENTS)

SLA SLA Monitoring

Breach Penalty for Breach

Breach of Contract

MIS Reporting to RKCL Reports should be made available to RKCL as per the timelines specified

Quarterly Any missing report or Anomalies in Reporting or hiding of facts/ misrepresentation

Rs. 1000/- per wrong/missing report subject to a maximum of Rs. 10,000/- per year

3 consecutive instances of breach per year may lead to termination of contract

Field Visits & Inspection At least one visit to each ITGK in every quarter

Quarterly Number of Visits less than specified

Rs. 500/- per ITGK per visit, subject to a maximum of Rs. 25000/- per year

Three instances of breach may lead to termination of contract.

This will be exempted for new ITGKs for first quarter.

Following SLAs will be applicable to ITGKs, which will be applicable to concerned Service provider as well:

SLA SLA monitoring


Breach of Contract

Corresponding Penalty on SP

Number of Admissions ITGK must ensure to admit at least 50* (25** in case of Gram Panchayat level ITGKs) learners in each year. Initial year shall be counted from the next month of Final code generation (creation) of ITGK. *Applicable from first Renewal date **Applicable from ITGKs created from May-2017 onwards

Yearly Less admission than as specified on yearly basis

Rs. 300 Per admission short of 50 (25 in case of Gram Panchayat level ITGKs) for that year

Three consecutive instances of breach may result in termination of ITGK***

Rs. 500 per ITGK subject to a maximum of Rs. 5000

***ITGK can renew authorization by paying a penalty of short admissions. After three such instances ITGK may be terminated.



SLA SLA monitoring


Breach of Contract

Corresponding Penalty on SP

RS-CIT result Ensure that for every exam event, at least 50% of the learners or 15% less of average result of that exam event (whichever is lower) of an ITGK appearing for the exam, pass the course.

Exam-event wise

Non-compliance of terms mentioned

Rs. 100 per learner subject to a maximum of Rs. 1000

Three consecutive instances of breach may result in termination of ITGK

Rs. 100 per ITGK subject to a maximum of Rs. 5000 per year

+ Service Providers and ITGKs to ensure compliance of roles & responsibilities given in the EOI and Corrigendums issued by RKCL from time to time else RKCL may take suitable action including imposing financial penalty as specified in the EOI, corrigendums, PO/WO or any other instructions as issued from time to time

Note:

1. Repeated breach of SLAs and non-performance may result in termination of the Service Provider and

ITGKs.

2. Operational guidelines in addition to these SLAs will be issued by RKCL separately time to time for

ITGKs as well as Service Providers.

3. SLA Penalty deduction shall be reviewed on case to case basis and final discretion of

penalty/termination shall remain with RKCL.

4. RKCL also reserves the right to change SLAs time to time based on requirement of the Projects.

5. Frequent or too many terminations of ITGKs of a given Service Provider may result in financial penalty

or termination of a Service provider.

6. Any operational guidelines / SLAs additions / updates / deletions done by RKCL from time to time

may be communicated through E-mail / addendum / corrigendum to SPs / ITGKs and shall be deemed

to be accepted by ITGK & SP and applicable from the date as mentioned in communication.



9. PAYMENT TERMS AND SCHEDULE

a) Payment schedule – After signing of agreement, Payments will be made to the Service Provider on batch* basis subject to the submission of deliverables mentioned at Para 5-D along-with copy of original invoice. The Service provider shall issue a single Invoice for a particular batch as per direction of RKCL; however the payment to Service Provider shall be made in two instalments as below subject to submission of timely invoices and reflecting of Invoice Data on GSTN Portal. If the invoice is not raised as per schedule intimated by RKCL, the Service provider’s claim shall be liable for rejection.

Payment to Service Provider Timeline

50% of Service Provider share After 30 days of batch admission closing date

50% of Service Provider share After 90 days of batch admission closing date

*Batch is defined as the month in which admissions are being uploaded by ITGK on RKCL’s admission portal. Academic calendar published by RKCL shall mention batch opening and closing dates.

b) Any penalties, as applicable, for delay and non-performance, as mentioned in this bidding document, will be deducted from the payments for the respective batches.

c) Taxes, as applicable, will be deducted at source, from due payments, as per the prevalent rules and regulations. However, service tax/GST shall be paid separately on the basis of submission of original invoice. RKCL may hold the payment of GST as charged by Service Provider in their Invoice if same was not shown in GST Returns as claimable by RKCL.

d) In case of Government/Other sponsored Schemes, the SERVICE PROVIDER/ITGK share shall be disbursed only after receiving the same from concern sponsor. In case of short payment received, RKCL reserves rights to first retain its share.

e) In case of service provider change by any ITGK during the running batch of a Government Scheme and payment is received from Department after Service provider change, same shall be credited in account of the original Service providers as on the date of admission of the batch or approval by department.

f) In case any Service providers withdraws from the project on its own or is terminated by RKCL during currency of any batch; service provider shall be entitled for 50% payment of the immediate enrolled learners in that batch however for all other batches which is also running shall be entitled for payment as per invoicing pattern . The withdrawal shall be made effective from date of final confirmation of withdrawal as approved by RKCL.

g) Share Pattern for RS-CIT course if mentioned below. Service Providers will also be eligible and bound to provide services to RKCL’s authorized ITGKs for other upcoming course offerings, product offerings and/or service offerings also, in the fields of eLearning, eGovernance and eEmpowerment and such other programs of RKCL from time to time. For all such other offerings, SERVICE PROVIDERs will be paid as per the rates/remuneration decided by RKCL.

Course Service Provider Share (Per learner)(excluding

taxes)

ITGK Share (Per learner)

RS-CIT Rs. 90 Rs. 1850



10. ANNEXURES

ANNEXURE-1: TENDER APPLICATION FORM/COVERING LETTER

(To be submitted on the Letter Head of the bidder) 1. Addressed to:

Name of Procuring Entity

Address

Telephone

Email

2. Service Provider Firm Details:

Name of Firm

Name of Contact Person with Designation

Registered Office Address

Address of the Firm

Year of Establishment

Type of Firm

Telephone numbers

Email ID

Website

Fax No.

Mobile Number

3. The Bid document fee amounting to Rs. 1000/- (Rupees One Thousand Only) has been deposited vide Cash

receipt no. / Bank Draft no. / Banker Cheque no. _______ dated ___________.

4. Following documents are attached towards the proof of Processing Fee deposited:

Processing Fee deposited through Number Dated

Cash Receipt

Demand Draft payable at Jaipur

Banker’s Cheque (Local only)

5. I/We, the undersigned bidder, having read & examined in detail, the Bid Document, the receipt of which is

hereby duly acknowledged, I/we, the undersigned, express our interest to offer services and work as

mentioned in the bid document & in conformity with the said bidding document for the same.

6. I/We hereby declare that our bid is made in good faith, without collusion or fraud and the information

contained in the bid is true and correct to the best of our knowledge and belief.

7. I/We undertake that, in competing for (and, if the award is made to us, in executing) the above contract,

we will strictly observe the laws against fraud and corruption in force in India namely “Prevention of

Corruption Act, 1988”



8. I/We understand that the Purchaser is not bound to accept the bid received in response to this bid

document.

9. In case I/we am/are engaged by the Purchaser, I/we shall provide any assistance/cooperation required by

Purchaser, appointed auditing agencies (if any), state government officials and other stakeholders of the

project for performing their duties with respect to this project. I/We understand that my/our non-

cooperation for the same shall be grounds for termination of service.

10. I/We, the undersigned bidder, agree to abide by all the terms and conditions mentioned in this form

issued by the Empanelment Authority and also the further conditions of the said notice given in the

attached sheets (all the pages of which have been signed by us in token of acceptance of the terms

mentioned therein along with stamp of the firm).

Date:

Place:

Seal/ Signature of Auth. Signatory



ANNEXURE-2: BIDDER’S AUTHORIZATION CERTIFICATE

{To be filled by the bidder} To,

The Managing Director,


7-A Jhalana Institutional Area, Behind RTO

Jaipur-302004 (Raj).

I/ We {Name/ Designation} hereby declare/ certify that {Name/ Designation} is hereby authorized to sign

relevant documents on behalf of the company/ firm in dealing with NIB reference No.

______________________ dated _________. He/ She is also authorized to attend meetings & submit

technical & commercial information/ clarifications as may be required by you in the course of processing the

Bid. For the purpose of validation, his/ her verified signatures are as under.

Thanking you,

Name of the Bidder: Verified Signature:

Authorised Signatory:

Seal of the Organization:

Date:

Place:



ANNEXURE-3: SELF-DECLARATION






In response to the NIB Ref. No. _____________________________ dated ___________ for {Project Title}, as

an Owner/ Partner/ Director/ Auth. Sign. of ____________________________________, I/ We hereby

declare that presently our Company/ firm _________________, at the time of bidding,: -

a) possess the necessary professional, technical, financial and managerial resources and competence

required by the Bidding Document issued by the Procuring Entity;

b) have fulfilled my/ our obligation to pay such of the taxes payable to the Union and the State

Government or any local authority as specified in the Bidding Document;

c) is having unblemished record and is not declared ineligible for corrupt & fraudulent practices either

indefinitely or for a particular period of time by any State/ Central government/ PSU/ UT.

d) does not have any previous transgressions with any entity in India or any other country during the

last three years

e) does not have any debarment/blacklisting by any State Government / Central Government / PSU /

Corporation / Company / Institution / Entity in last 3 years as on date of publishing of this bidding

document.

f) Have not been involved in publishing defamatory material against RKCL or have not worked against

reputation / business interest of RKCL at any point of time.

g) is not insolvent in receivership, bankrupt or being wound up, not have its affairs administered by a

court or a judicial officer, not have its business activities suspended and is not the subject of legal

proceedings for any of the foregoing reasons;

h) does not have, and our directors and officers not have been convicted of any criminal offence

related to their professional conduct or the making of false statements or misrepresentations as to

their qualifications to enter into a procurement contract within a period of three years preceding

the commencement of the procurement process, or not have been otherwise disqualified pursuant

to debarment proceedings;

i) does not have a conflict of interest as mentioned in the bidding document which materially affects

the fair competition.

j) will comply with the code of integrity as specified in the bidding document.

If this declaration is found to be incorrect then without prejudice to any other action that may be taken as

per the provisions of the applicable Act and Rules thereto prescribed by GoR/RKCL, my/ our security may be

forfeited in full and our bid, to the extent accepted, may be cancelled.

Thanking you,

Name of the Bidder: -

Authorised Signatory: -

Seal of the Organization: -

Date: Place:



ANNEXURE-4: CERTIFICATE OF CONFORMITY/ NO DEVIATION






CERTIFICATE

This is to certify that, the specifications of services and resources which I/ We have mentioned in the Bid, and

which I/ We shall supply if I/ We am/ are awarded with the work, are in conformity with the minimum

specifications of the bidding document and that there are no deviations of any kind from the requirement

specifications.

Also, I/ we have thoroughly read the bidding document and by signing this certificate, we hereby submit our

token of unconditional acceptance to all the terms & conditions of the bidding document without any

deviations.

Thanking you,




Date:

Place:



ANNEXURE-5: PRE-BID QUERIES FORMAT

{To be filled by the bidder} Name of the Company/Firm: Bidding Document Fee Receipt No. ___________ Dated___________ for Rs. _____________/- Name of Person(s) Representing the Company/ Firm:

Name of Person Designation Email-ID(s) Tel. Nos. & Fax Nos.

Company/Firm Contacts:

Contact Person(s) Address for Correspondence

Email-ID(s) Tel. Nos. & Fax Nos.

Query / Clarification Sought:

S. No. EOI Page No.

EOI Rule No. Rule Details Query/ Suggestion/ Clarification

Note: - Queries must be strictly submitted only in the prescribed format (.XLS/ .XLSX/ .ODF). Queries not submitted in the prescribed format will not be considered/ responded at all by the procuring entity. Also, kindly attach the coloured scanned copy of the receipt towards the submission of the bidding/ tender document fee.



ANNEXURE-6: BANK GUARANTEE FORMAT

{To be submitted by the bidder’s bank}

BANK GUARANTEE FORMAT – BID SECURITY

(To be stamped in accordance with Stamp Act and to be issued by a Nationalised/ Scheduled bank having its branch at Jaipur and payable at par at Jaipur, Rajasthan)

To, The Managing Director, Rajasthan Knowledge Corporation Limited 7-A Jhalana Institutional Area, Behind RTO Jaipur-302004 (Raj). Sir, 1. In accordance with your Notice Inviting Bid for <please specify the project title> vide NIB reference no.

<please specify> M/s. …………………………….. (Name & full address of the firm) (Hereinafter called the “Bidder”) hereby submits the Bank Guarantee to participate in the said procurement/ bidding process as mentioned in the bidding document. It is a condition in the bidding documents that the Bidder has to deposit Bid Security amounting to <Rs. ______________ (Rupees <in words>)> in respect to the NIB Ref. No. _______________ dated _________ issued by RKCL, 7-A, Jhalana Institutional Area, Jaipur, Rajasthan (hereinafter referred to as “RKCL”) by a Bank Guarantee from a Nationalised Bank/ Scheduled Commercial Bank having its branch at Jaipur irrevocable and operative till the bid validity date (i.e. 120 days from the date of submission of bid). It may be extended if required in concurrence with the bid validity. And whereas the Bidder desires to furnish a Bank Guarantee for a sum of <Rs. ______________ (Rupees <in words>)> to the RKCL as earnest money deposit.

2. Now, therefore, we the ……………………………….…… (Bank), a body corporate constituted under the Banking Companies (Acquisition and Transfer of Undertaking) Act. 1969 (delete, if not applicable) and branch Office at…………………... (hereinafter referred to as the Guarantor) do hereby undertake and agree to pay forthwith on demand in writing by the RKCL of the said guaranteed amount without any demur, reservation or recourse.

3. We, the aforesaid bank, further agree that the RKCL shall be the sole judge of and as to whether the Bidder has committed any breach or breaches of any of the terms costs, charges and expenses caused to or suffered by or that may be caused to or suffered by the RKCL on account thereof to the extent of the Earnest Money required to be deposited by the Bidder in respect of the said bidding document and the decision of the RKCL that the Bidder has committed such breach or breaches and as to the amount or amounts of loss, damage, costs, charges and expenses caused to or suffered by or that may be caused to or suffered by the RKCL shall be final and binding on us.

4. We, the said Bank further agree that the Guarantee herein contained shall remain in full force and effect until it is released by the RKCL and it is further declared that it shall not be necessary for the RKCL to proceed against the Bidder before proceeding against the Bank and the Guarantee herein contained shall be invoked against the Bank, notwithstanding any security which the RKCL may have obtained or



shall be obtained from the Bidder at any time when proceedings are taken against the Bank for whatever amount that may be outstanding or unrealized under the Guarantee.

5. Any notice by way of demand or otherwise hereunder may be sent by special courier, telex, fax, registered post or other electronic media to our address, as aforesaid and if sent by post, it shall be deemed to have been given to us after the expiry of 48 hours when the same has been posted.

6. If it is necessary to extend this guarantee on account of any reason whatsoever, we undertake to extend the period of this guarantee on the request of our constituent under intimation to you.

7. The right of the RKCL to recover the said amount of <Rs. ______________ (Rupees <in words>)> from us in manner aforesaid will not be precluded/ affected, even if, disputes have been raised by the said M/s. ……….………………(Bidder) and/ or dispute or disputes are pending before any court, authority, officer, tribunal, arbitrator(s) etc..

8. Notwithstanding anything stated above, our liability under this guarantee shall be restricted to <Rs. ______________ (Rupees <in words>)> and our guarantee shall remain in force till bid validity period i.e. 120 days from the last date of bid submission and unless a demand or claim under the guarantee is made on us in writing within three months after the Bid validity date, all your rights under the guarantee shall be forfeited and we shall be relieved and discharged from all liability thereunder.

9. This guarantee shall be governed by and construed in accordance with the Indian Laws and we hereby submit to the exclusive jurisdiction of courts of Justice in India for the purpose of any suit or action or other proceedings arising out of this guarantee or the subject matter hereof brought by you may not be enforced in or by such count.

10. We hereby confirm that we have the power/s to issue this Guarantee in your favor under the Memorandum and Articles of Association/ Constitution of our bank and the undersigned is/are the recipient of authority by express delegation of power/s and has/have full power/s to execute this guarantee under the Power of Attorney issued by the bank in your favour.

Date ………………… (Signature) ………………………………………. Place ………………… (Printed Name) …………………………………. (Designation) …………………………………… (Bank’s common seal) …………………………. In presence of: WITNESS (with full name, designation, address & official seal, if any) (1) ……………………………………… ……………………………………… (2) ……………………………………… ……………………………………… Bank Details Name & address of Bank: Name of contact person of Bank: Contact telephone number:



GUIDELINES FOR SUBMISSION OF BANK GUARANTEE The Bank Guarantee shall fulfil the following conditions in the absence of which they cannot be considered valid: - 1. Bank Guarantee shall be executed on non- judicial stamp paper of applicable value purchased in the

name of the bank. 2. Two persons should sign as witnesses mentioning their full name, designation, address and office seal (if

any). 3. The Executor (Bank Authorities) may mention the power of attorney No. and date of execution in his/

her favour authorizing him/ her to sign the document. The Power of Attorney to be witnessed by two persons mentioning their full name and address.

4. The Bank Guarantee should be executed by a Nationalised Bank/ Scheduled Commercial Bank only. 5. Non – Judicial stamp paper shall be used within 6 months from the date of Purchase of the same. Bank

Guarantee executed on the non-judicial stamp paper after 6 (six) months of the purchase of such stamp paper shall be treated as non-valid.

6. The contents of Bank Guarantee shall be strictly as per format prescribed by RKCL 7. Each page of Bank Guarantee shall bear signature and seal of the Bank and B.G. number. 8. All corrections, deletions etc. in the Bank Guarantee should be authenticated by signature of Bank

Officials signing the Bank Guarantee. 9. Bank should separately send through registered post/courier a certified copy of Bank Guarantee,

mentioning Bid reference, Bid title and bidder name, directly to the Purchaser at the following address:



BANK GUARANTEE FORMAT – PERFORMANCE SECURITY (PBG)

(To be stamped in accordance with Stamp Act and on a Stamp Paper purchased from Rajasthan State only and to be issued by a Nationalised/ Scheduled bank having its branch at Jaipur and payable at par at Jaipur,

Rajasthan)

To,





1. In consideration of the Rajasthan Knowledge Corporation Limited (hereinafter called "RKCL") having

agreed to exempt M/s ..........................(hereinafter called "the said Contractor(s)" from the demand,

under the terms and conditions of an Work Order No...................................dated .....................made

between the RKCL and .......................(Contractor) for the work ................. of Security Deposit for the due

fulfilment by the said Contractor (s) of the terms and conditions contained in the said work order, on

production of a Bank Guarantee for Rs...................(Rupees ........................................only), we

...................(indicate the name of the Bank), (hereinafter referred to as "the Bank") at the request of

..................Contractor(s) do hereby undertake to pay to the RKCL an amount not exceeding

Rs...................(Rupees..................................only) on demand.

2. We................. (Indicate the name of Bank), do hereby undertake to pay Rs....................

(Rupees............................only), the amounts due and payable under this guarantee without any demur or

delay, merely on a demand from the RKCL. Any such demand made on the bank by the RKCL shall be

conclusive as regards the amount due and payable by the Bank under this guarantee. The Bank

Guarantee shall be completely at the disposal of the RKCL and We....................... (Indicate the name of

Bank), bound ourselves with all directions given by RKCL regarding this Bank Guarantee. However, our

liability under this guarantee shall be restricted to an amount not exceeding Rs......................

(Rupees....................only).

3. We.......................(indicate the name of Bank), undertake to pay to the RKCL any money so demanded

notwithstanding any dispute or disputes raised by the contractor(s) in any suit or proceeding pending

before any Court or Tribunal or Arbitrator etc. relating thereto, our liability under these presents being

absolute, unequivocal and unconditional.

4. We.....................(indicate the name of Bank) further agree that the performance guarantee herein

contained shall remain in full force and effective up to <DATE> and that it shall continue to be

enforceable for above specified period till all the dues of RKCL under or by virtue of the said Agreement

have been fully paid and its claims satisfied or discharged or till the RKCL certifies that the terms and

conditions of the said Agreement have been fully and properly carried out by the said Contractor(s) and

accordingly discharges this guarantee.

5. We ...........................(indicate the name of Bank) further agree with the RKCL that the RKCL shall have the

fullest liberty without our consent and without affecting in any manner our obligations hereunder to vary

any of the terms and conditions of the said work order or to extend time of performance by the said

Contractor(s) from time to time or to postpone for any time or from time to time any of the powers

exercisable by the RKCL against the said Contractor(s) and to forbear or enforce any of the terms and

conditions relating to the said work order and we shall not be relieved from our liability by reason of any

such variation, or extension being granted to the said Contractor(s) or for any forbearance, act or



omission on the part of the RKCL or any indulgence by the RKCL to the said Contractor(s) or by any such

matter or thing whatsoever which would but for this provision, have effect of so relieving us.

6. The liability of............................. (indicate the name of Bank), under this guarantee will not be discharged

due to the change in the constitution of the Bank or the contractor(s).

7. We .............................. (indicate the name of Bank), lastly undertake not to revoke this guarantee except

with the previous consent of the RKCL in writing.

8. This performance Guarantee shall remain valid and in full effect, until it is decided to be discharged by

the RKCL. Notwithstanding anything mentioned above, our liability against this guarantee is restricted to

Rs........................... (Rupees..............................only).

9. It shall not be necessary for the RKCL to proceed against the contractor before proceeding against the

Bank and the guarantee herein contained shall be enforceable against the Bank notwithstanding any

security which the RKCL may have obtained or obtain from the contractor.

10. We.............................. (Indicate the name of Bank) verify that we have a branch at Jaipur, Rajasthan. We

undertake that this Bank Guarantee shall be payable at any of its branch at Jaipur, Rajasthan. If the last

day of expiry of Bank Guarantee happens to be a holiday of the Bank, the Bank Guarantee shall expire on

the close of the next working day.

11. We hereby confirm that we have the power(s) to issue this guarantee in your favour under the

memorandum and articles of Association/ constitution of our bank and the undersigned is/ are the

recipient of authority by express delegation of power(s) and has/have full power(s) to execute this

guarantee for the power of attorney issued by the bank.

Dated..........................day of....................For and on behalf of the <Bank> (indicate the Bank)

Signature

(Name & Designation)

Bank's Seal

The above performance Guarantee is accepted by the RKCL

For and on behalf of the RKCL

Signature

(Name & Designation)



ANNEXURE-7: BIDDER PROFILE-DECLARATION FORMAT To,





In response to the NIB Ref. No. _____________________________ dated ___________ for {Project Title}, as

a Owner/Director/Partner/Others of ____________________________________, hereby declare that

presently our Company/ firm _________________, at the time of bidding qualify the bidder profile as

mentioned in Pre-Qualification clause, details of which are mentioned below:-

S.N. Particulars FY1 FY2 FY3

1 Number of ICT based learning centres (yearly average of last 3

consecutive financial years) for delivery of IT Education and

Training.

2 Number of learners (yearly average of last 3 consecutive

financial years) in IT Education & Training sector.)

3 Number of years of experience

4 Experience of working in Rajasthan State with similar organisations and similar services

Center-wise details:

Center Name Center Address Contact

Number State

Course/

Program

Name*

Learner Count

FY1 FY2 FY3



Center Name Center Address Contact

Number State

Course/

Program

Name*

Learner Count

FY1 FY2 FY3

*Kindly enclose details of the course mentioned like course duration in months and hours, course curriculum

etc.

If this declaration is found to be incorrect then without prejudice to any other action that may be taken as

per the provisions of the applicable Act and Rules thereto prescribed by GoR/RKCL, my/ our security may be

forfeited in full and our bid, to the extent accepted, may be cancelled.

Thanking you,




Date:

Place:



ANNEXURE-8: NCR-PROCEDURE FOR SETTING UP OF AN ITGK As available on www.rkcl.in/ncr

ANNEXURE-9: NCR APPLICATION FORM

As available on www.rkcl.in/ncr

http://www.rkcl.in/ncr

http://www.rkcl.in/ncr



ANNEXURE-10: DRAFT AGREEMENT BETWEEN RKCL AND SERVICE PROVIDER This Contract is made and entered into on this _____ day of _________, 2017 by and between Rajasthan

Knowledge Corporation Limited, having its head office at 7-A Jhalana Institutional Area, behind RTO, Jaipur-

302004, Rajasthan (herein after referred to as Procuring Entity/RKCL) which term or expression, unless

excluded by or repugnant to the subject or context, shall include his successors in office and assignees on

ONE PART

And

M/s _______________________________________, a company/firm registered under

___________________ with its registered office at __________________________ (herein after referred as

the “Empanelled Service Provider”) which term or expression, unless excluded by or repugnant to the subject

or context, shall include his successors in office and assignees on the OTHER PART.

Whereas,

Procuring Entity is desirous of appointing an agency for “Empanelment as Service Providers to set-up and manage RKCL’s authorized ITGKs in the state of Rajasthan” as per the Scope of Work and Terms and Conditions as set forth in the EOI document dated _______________ of NIB No ____________

And whereas

The Empanelled Service Provider represents that it has the necessary experience for carrying out the overall

work as referred to herein and has submitted a bid and subsequent clarifications for providing the required

services against said NIB and EOI document issued in this regard, in accordance with the terms and conditions

set forth herein and any other reasonable requirements of the Procuring Entity from time to time.

And whereas

Procuring Entity has accepted the bid of Empanelled Service Provider and has placed the Work Order vide

Letter No. _______________ dated _______________, on which M/s ______________________ has given

their acceptance vide their Letter No._____________ dated ___________

And whereas

The Empanelled Service Provider has deposited a sum of Rs. ____________________/- (Rupees

_____________________________________) in the form of Bank Guarantee ref no. _________________

dated _____________ of ____________ Bank and valid up to _____________ as security deposit for the due

performance of the contract.

Now it is hereby agreed to by and between both the parties as under: -

1. The NIB Ref. No. ________________ dated ______________ and EOI document dated

_________________ and corrigendum issued by RKCL along with its enclosures/ annexures, wherever

applicable, are deemed to be taken as part of this contract and are binding on both the parties executing

this contract.

2. In consideration of the payment to be made by RKCL to Empanelled Service Provider at the rates set forth

in the work order no. _________________ dated _______________ will duly supply the said



articles/services set forth thereof and provide related services in the manner set forth in the EOI, along

with its enclosures/annexures and Bid along with subsequent clarifications and corrigendum submitted

by Empanelled Service Provider.

3. The RKCL do hereby agree that if Empanelled Service Provider shall duly supply the said articles and

provide related services in the manner aforesaid observe and keep the said terms and conditions of the

EOI and Contract, the RKCL will pay or cause to be paid to Empanelled Service Provider, at the time and

the manner set forth in the said conditions of the EOI, the amount payable for each and every project

milestone & deliverable. The mode of Payment will be as specified in the EOI document.

4. The timelines for the prescribed Scope of Work, requirement of services and deployment of technical

resources shall be effected from ___________________ and completed by Empanelled Service Provider

within the period as specified in the EOI document.

5. In case of non-performance of Empanelled Service Provider, penalties will be governed by Service Level

Agreements mentioned in EOI document.

6. All disputes arising out of this agreement and all questions relating to the interpretation of this

agreement shall be decided as per the procedure mentioned in the EOI document.

In witness whereof the parties have caused this contract to be executed by their Authorized Signatories on this ____ day of ___________, 2017

Signed By: Signed By:

Designation: Company/Firm:

Managing Director Rajasthan Knowledge Corporation Limited

In the presence of:

In the presence of:


Designation: Rajasthan Knowledge Corporation Limited


Designation: Rajasthan Knowledge Corporation Limited