RAILTEL CORPORATION OF INDIA LIMITED Regd Office: 10 Floor

Vacancy Notice No. RCIL/2014/P&A/14/1

Notice For Recruitments of Technical Personnels on Contract Basis

RailTel Corporation of India Limited is a Mini-Ratna (Category-I) Public Sector Undertakingunder Government of India. It is the largest Neutral Telecom Infrastructure provider of Indiawith a strong footprint in diverse fields of OFC based SDH and IP networks, Tower Co location,Retail Broadband (RailWire), Data Centre, Telepresence and many more. With a huge networkof Optic Fiber Cable spread across the length and breadth of the country.

We are looking for dynamic professionals on contract basis in following positions, for whichapplications are invited from Indian citizens:

1. JOB POSITION/NUMBER OF VACANCIES/LOCATION:

Post-code

Job position No. ofposts

Location

H-1 Project Manager – Data Center and WAN 1 ChandigarhH-2 Service Desk Manager 1 ChandigarhH-3 NOC Manager 1 ChandigarhH-4 District Manager 23 Any District in

HaryanaH-5 Help Desk Support Engineer L2/VC Engineer 4 Any District in

HaryanaH-6 Customer Relationship Manager 6 ChandigarhH-7 HR & Administration Executive/Data Center Admin

Coordinator1 Chandigarh

H-8 Admn Coordinator (Data Centre) 1 ChandigarhH-9 District Technicians 12 Any District in

HaryanaNote: i) Number of vacancies and their locations are liable to change depending on the projectrequirement. (ii) Rules of reservation of posts for reserved community candidates would beapplied to the extent possible as per govt. instructions of application of the scheme of reservationin work charged posts. (iii) The selections on the above posts are for projects in Haryana/Chandigarh. No request from any candidate for his posting / transfer outside

RAILTEL CORPORATION OF INDIA LIMITED(A Government of India Undertaking under Ministry of Railways)

Regd Office: 10th Floor, Bank of Baroda Building, 16, Sansad Marg, New Delhi-110001Corporate Office: Plot no. 143, Sector-44, Gurgaon -122003

website: www.railtelindia.com, CIN: U64202DL2000GOI107905

Haryana/Chandigarh will be entertained. However, RailTel reserves the right to utilize theservices of any selected candidate at anyplace in India as per administrative exigencies.

2. Tenure of contract: The period of contract shall be three years which may beextended further on mutual consent based on requirement. However, the contract may beterminable at any point of time depending on requirement of the project and performanceof the contract employee, company or in administrative exigencies.

3. Last date of receipt of application:-12.05.2015 (18:00 hrs.) at the address given in para9 below.

4. ESSENTIAL QUALIFICATIONS & OTHER ELIGIBILITY CRITERIA: Theapplicant should satisfy eligibility criteria regarding educational/professionalqualifications, length of experience, Job Description/Key Responsibilities, Skills/KeyExperience required etc as given in Annexure-I.

Notes: i) All the above-mentioned mandatory educational/professional qualificationsshould be obtained from a recognized university/deemed university/autonomous institutesincorporated by an Act of Parliament or State Legislature in India or UGC Act or fromGovernment approved/recognized institutions. ii) Experience gained after obtaining theminimum educational qualification prescribed for the post will be taken into consideration forascertaining eligibility for the post.

ii) Crucial date for determining eligibility with reference to length of post-qualificationexperience and others: Applicants should possess the requisite length of post-qualificationexperience and should meet other eligibility criteria on12.05.2015.

iii) For computing the length of experience (wherever prescribed) the experience inCentral/State Govt./PSUs/Private sector together shall be taken into consideration.

5. Remuneration: The maximum Cost to Company (including allowances) / remunerationsattached to the posts are indicated in Annexure-I. Statutory deductions on account of EPF(Employees’ share), Income Tax, Professional Tax, etc. shall be made from the gross salary.

6. Scheme of Selection: Selection process involves written test and/or interview to bedecided subsequently and medical examination. Written Test/Interview and medical examinationwill be held at place(s) to be decided by the management.

7. Service Bond: The selected candidates will have to execute a service bond, with“Surety”, for an amount equal to three months’ gross remuneration, to serve RailTel for a periodof five years from the date of their joining. In the event of one’s failure to serve RailTel for thebond period, he/she will be required to deposit the bond amount forthwith.

8. Resignation: Three months advance notice shall be required before seeking resignationfrom RailTel. The notice period shall not absolve him of the bond liability mentioned at para 7above.

9. HOW TO APPLY: The candidates will have to apply in physical form in the prescribedapplication format available at Annexure-II of this vacancy notice and send their applicationscomplete in all respect with all relevant self-attested documents/testimonials and applicationprocessing fee in the form of a demand draft of Rs. 300/- (Rs. 150/- for SC/ST) drawn infavour of ‘RailTel Corporation of India Limited’ payable at ‘Delhi’ by post to ExecutiveDirector, RailTel Corporation of India Limited, 10th Floor, 16, Sansad Marg, New Delhi.The Vacancy Code and name of the post applied for should invariably be superscribed onthe envelop as ‘Postcode………….; Name of Post………… RailTel will not be responsible fornon-receipt of their application or any postal delay in receipt thereof of any account whatsoever.

9.1 One envelop should contain only one application. The responsibility to establisheligibility for the post applied for with reference to all the prescribed eligibility conditions restswith the applicant. Applications which are not in proper format, without application fee, withoutindicating name of the post applied for on the application form or without proper/ sufficientdocuments pertaining to educational / professional qualifications/ length of experience etc. shallbe summarily rejected without any correspondence with the applicant.

9.2 Candidates should apply for only one post as the process of selection for all the posts islikely to be held simultaneously.

9.3 Applications without the name of the post applied for indicated thereon are liable to berejected summarily.

10. Other Instructions:

a) Issue of Admit Card for written examination/call letters for interview:- AdmitCard/Call Letters for interview shall be sent through e-mail only. However, the candidatesshould not wait for e-mail and they should keep checking RailTel website for keeping themabreast of the development involving recruitment process.

b) Candidates currently serving in Govt/Quasi Govt. offices/Public Sector Undertakings arerequired to seek prior permission from their employers to apply for any of the notified vacanciesand shall have to submit “No Object Certificate” from their employer at the time of interview,failing which they shall not been allowed to appear in interviews and their candidatures shall betreated as cancelled.

c) On final selection for contractual appointment in RailTel, such a candidate, who has beenworking in Govt/PSU/private entity in any capacity, should produce the document conveying the

acceptance of his resignation from service of his last employer. In the absence of such document,he shall not be allowed to join RailTel service.

d) The Admit Cards/Call Letters for written test and/or interview issued to the candidatesshall be provisional. However, in case any ineligible candidate had been issued admit card andhad appeared in the written examination or even called for the interview or allowed to join theRailTel, his/her candidature will automatically be treated as cancelled at any state of thisrecruitment/contractual service in RailTel on grounds of his ineligibility. Therefore, beforesubmitting the application, the candidate must ensure that he/she fulfills all the eligibility criteriaas laid down in this vacancy notice. His/her candidature will be purely provisional subject toeligibility and other verifications before or after his/her contractual appointment in RailTel.

e) The decision of the RailTel about the mode of selection/scheme of examination, numberof vacancies, reservation of posts, eligibility conditions, shortlisting of candidates for writtentest/interview etc shall be final and binding. No correspondence will be entertained in this regard.

f) Applicants should note that contract appointment on any of the posts will not confer anylien and/or right on selected candidates for regularization of his services in RailTel or grant ofany other benefit / compensation allowed to regular employees of RailTel.

11. Verification of documents: The candidate called for written test and/or interview shallbe required to produce original documents relating to educational qualifications, experience,caste certificates etc for verification and also to submit self-attested photocopies thereof at thetime of interview. Such documents shall be listed in the interview call letter. If the identity of thecandidate is in doubt or he is not able to produce the requisite documents or there is mismatch ofinformation in the documents or he is found ineligible for the post applied for or any other claimmade in this application if found to be incorrect, he will not be allowed to appear in the interviewand hid candidature will be treated as cancelled.

12. SC/ST/OBC (Non-Creamy layer) Certificate:- Reservation of post for ST/ST/OBC willbe as per Government of India for work charged posts. Candidates belonging to SC/ST/OBC(Non –Creamy Layer) category should submit an attested copy of Caste/Tribe/communitycertificate issued by the competent authority at the time of interview. The original certificateshall be produced for verification. Proforma of relevant certificate is available on RailTel’swebsite under the link ‘career’. Position of castes/ categories entitled for reservation of posts ason the last date of receipt of applications shall be applicable.

13. Travelling expenses: No traveling expenses will be paid to the candidates for appearingin written test and /or interview.

14. Application processing fee once received shall not be returned in any circumstances. Noaction will be taken on applications received after the last date of receipt of applications andneither the fee received with such applications nor the applications will be returned. No fee will

be returned in case of applications not shortlisted for written examination/interview/selected norshall it be kept in reserve for any further selection process in RailTel. No correspondence fromsuch applicants and from ineligible candidates will be entertained regarding return of applicationprocessing fee.

15. Canvassing in any form will disqualify a candidate.

16. The process of examination/recruitment does not involve any correspondence by RailTelwith candidate at any stage regarding deficiency in application/documents/payment ofexamination fee etc. It shall be responsibility of the candidate to satisfy himself as to hisfulfilling the eligibility criteria, and also to furnish correct, complete and desiredinformation/documents etc. Applicant should attach self-attested photocopies of requisitedocuments with his application so as to substantiate his eligibility for the post beyond any doubt.No correspondence will be entertained from the candidates found ineligible or not shortlisted andthus not called for written test/interview or for their non-selection.

17. ACTION AGAINST MISCONDUCT:

i) Candidates are advised in their own interest that they should not furnish anydocuments/information that are false, tampered, fabricated, having overwriting, havingcorrection marks and they should not suppress any material information while filling upapplication.

ii) At any state of recruitment or later, if a candidate is or has been found guilty of anymisconduct such as:

a) Using unfair means during the examination; orb) Impersonating or procuring impersonation by any person; orc) Misbehaving in the examination hall or taking away question booklet/answer sheets

from the examination hall; ord) Resorting to any irregular means in connection with his/her candidature during

selection process; ore) Using undue influence for his/her candidature by any means; orf) Submitting of false certificate/documents/information or suppressing any information

at any stage; org) Giving worn information regarding his category (SC/ST/OBC etc) while appearing in

the examination or thereafter; orh) Writing irrelevant matter including obscene language or pornographic matter in the

script(s); ori) Being in possession of mobile phone, pager, Bluetooth, headphone, earplug, laptop,

ipad, other computing/communication devices etc;

Breach of any of above, in addition to rending himself/herself liable to legal/criminalprosecution, will also become liable to be:

a) Disqualified from the examination and/orb) Debarred either permanently or for a specified period from any

examination/recruitment and/orc) Discharged/removed/dismissed from service, if the act of misconduct comes to notice

after his/her appointment to the service of RailTel.

18. Applicants should note that some of the above posts may involve work of arduous nature,in shifts and also away from headquarters in field.

19. Mobile phone, pager, tablets, Bluetooth, headphone, earplugs, laptop, ipad and othercomputing/communication devices are not permitted inside the examination centre, if writtenexamination is held. Candidates shall themselves be responsible for safe-keeping of such devicesoutside the examination centre.

20. After submitting the application, any request for change in address will not beentertained.

21. The decision of RailTel in all aspects pertaining to the application, its acceptance orrejection, conduct of examination/interview and at all consequent stages culminating in selectionor otherwise of any candidate shall be final and binding on all concerned. RailTel reserves itsright to alter/modify any condition laid down in this vacancy notice or any backend process forconduct of selection during its various stages as warranted by an unforeseen circumstancesarising during the course of this process or as deemed necessary by RailTel at any stage.

22. Documents to be attached with applications: The candidate should attach thefollowing documents with his application. However, more documents may be attached toestablish eligibility for the post beyond any doubt.

a) Matriculation Certificate (for age proof).b) Certificates in support of the required technical qualification.c) Certificates in support of higher technical/professional qualifications, if any.d) Certificates in proof of experience, clearly indicating the length and field of experience.

(If an experience certificate is not available in case of any previous employer, the copiesof offer of appointment alongwith first and last pay-slips shall be acceptable to ascertainthe length of experience under that employer).

e) Caste certificate (In case applicant belongs to SC/ ST/ OBC(non-creamy layer).f) Copy of the appointment letter in support of appointment to the post in the organization

in which currently working along with valid Identity card/current pay slip issued by thecompany.

g) Photo I.D. proof and address proof (Passport/Aadhar card/Driving License/PAN card/Voter I. Card) issued by Central/State Govt.

23. Information on website only: Any corrigendum to this notice/further information/detailsregarding applications or applicants/any other information regarding schedule of examination orinterviews/call letters for interview/notices/results/panels shall be posted only on the officialwebsite of RailTel Corporation of India Limited (www.railtelindia.com) No publication in anyother media will be made. Therefore, the candidates are advised to keep updating themselves bychecking the official website or RailTel frequently. They should check ‘careers’ section inRailTel’s website before proceeding for written test, interview etc., as the case may be, for lastminutes updates.

(For educational qualifications/ experience/ CTC etc see next page)…….

Annexure ‘I’

S.No.

Job-position/Location

No. ofpositions

Mandatory Qualification(s) DesirableQualification(s)

MandatoryExperience (No.of years)

Job Description/ Key Responsibilities Some of the desirable Skills / Experiencerequired for the job (All are notmandatory)

Max. CTC /wages perannum(Rs/lacs)

1 Project Manager –Data Center andWAN

Location:Chandigarh

01 BE/B.Tech/BSC (In anyEngineering stream ofElectronics/communication/Electricals/computerscience/IT)

PMP/MBA/ Engg.PostGraduation/MCA

5 yearsor more.

The Project Manager directs andcoordinates operational aspects ofdesignated projects to ensure that goals orobjectives of the program areaccomplished within the prescribed timeframe.Will be responsible for planning, tracking,reporting (internal and external) projectperformance (status and progress) on aperiodic basisWill be able to evolve risk mitigation andcontingency plans and be able to workwith internal supervision/ guidance tomanage internal and external conflicts

This position will require superiororganization, prioritization,documentation, and multi tasking abilities.

Establishes work plan and staffing foreach phase of the program to ensureprogram progresses on schedule andwithin budget.

Reviews status reports prepared byprogram personnel and modifiesschedules or plans as required. Preparesexecutive dashboards and Audit reports.

Takes ownership in managing customercomplaints and escalations.

Project Managershould have Hands onexperience in delivering highvalue System Integrationprojects. Should be capableof handling end-to-enddelivery of migration projectwhich meets the definedscope, schedule, cost andquality objectives. Conceptualawareness of core projectmanagement techniques andsome practical experience. Practicing Projectmanager who has eithercompleted a formal coursein project managementtechniques, behavioral skills,have some team handlingexperience or demonstratedsufficient experience inprojects handled and/or hascleared suitable internalassessments. Should havehands-on technical abilities. Should be able tocommunicate complex ideas,issues, concepts andsolutions to all levels of theorganization, includingclients and executiveleadership. Ability tocreate/manage integratedproject plan. Experience indefining project executionand communicationstrategy.

CTC Rs. 7.8Lakh perannum

Experience indistributed projectmanagement. Workingknowledge of ITIL Negotiation andconflict resolution skillsinstances of motivatingteams. Understanding ofdatacenter infrastructureenvironment andcomponents like power,cooling, rack space, telecomnetworking, UPS, etc.,knowledge of automationtools. Knowledge ofbusiness environment of theproject Experienced inconducting risk assessmentat initiation stage andprepare mitigation andcontingency plans.

2 Service DeskManager

Location:Chandigarh

01 Trade Certificate fromGovt. ITI in Electronics,Telecommunication/BEElectronics/MCA

3 year Engg.Diploma/BE/B.Tech(Electronics,Telecommunication)

BCA

5 Yearsyears ormore.

Responsibilities:

Heading the service desk for an integratedstate data center and state wide areanetworkVerification of delivered technicalsolutions against previously approvedarchitecture specifications and changerequests.Provide domain expertise on integratingthe EMS/NMS solution on the ITILframeworkSetting the ITIL procedures andguidelines for the service desk inconsultation with the users.Evaluates system specifications,input/output processes, and workingparameters for system/hardware/softwarecompatibilityAnalyze all aspects of the existinginfrastructure and recommendsmodifications that will enhance systemreliability, availability, serviceability andscalabilityWork with teammates, clients and otherteams to identify and address systemsproblemsEvaluate new developments andrecommend infrastructure modifications.Provide in depth consultation toapplication teams on a variety of differentapplicationsAssist in defining standards, guidelines,best practices and metricsParticipates in the development ofbusiness strategyDevelops and manages business plans toachieve objectivesLeads large, complex projects to achievekey business objectivesSolves unique and complex problems withbroad impact on the businessTranslates highly complex concepts inways that can be understood by a varietyof audiencesUnderstand the current and future client'sbusiness needs and determine how thesecan be best supported by the ITinfrastructureLead technology selection and

Storage Management, Infrastructure,Administration, IT InfrastructureNetworking, Network, Virtulization,Storage Networking Knowledge in at least one and good

appreciation of all technical aspects ofIT systems (e.g. voice, data and/orcontrol networks, servers, storage,data centre, virtualization and cloudsystems) Familiar with industry best-practice

approaches to the design,implementation, operation andmanagement of IT systems (e.g. Agile,Waterfall, ITIL, COBIT) Familiar with Enterprise

Architecture methods, techniques andmodelling languages - Good understanding and work

experience of working asInfrastructure Solutions architect

- Awareness of project managementapproaches and techniques - Awareness of commercial and IT

systems procurement practice

CTC Rs. 3.60LakhPer annum

procurement processes including thedevelopment of business cases and costestimatesProvide support to project managers forthe creation of plans, timescales, costs andrisks for the implementation of ITinfrastructure solutions.

3 NOC Manager

Location:Chandigarh

01 BE/ B.Tech in Electronics/Telecommunication/Electronics &Telecommunication/Computer Science

OR

BCA

ProjectManagementProfessionalCertification(PMP)

CISCOCertification(CCNA/CCNP)

Checkpointcertifications(CCSA, CCSE)

F5 certification

3 Yearsor more.

This function spans all network andsecurity services provided by the datacenter to various application users.

The NOC Manager works closely with thedata center and network teams to ensurethat the build O & M related processes,guidelines, procedures, monitoring &report for services are thoroughlydetermined at the highest standards.He/she administers all aspects of thefunction including data gathering,determining dependencies, and identifyingpotential impact to other services as a partof technical assessments, asset tracking,maintenance planning, budgeting, andworking closely with vendors.The position is responsible fordetermining the requirements fordeploying new technologies specified byarchitecture and assessing the current stateof all existing technologies for upgrades,maintenance, and refresh.The position also interfaces closely withData Center and Cloud Service Providerand Application Management partners andother areas of IT. It will be necessary toliaise and negotiate with external vendorson procurement and delivery matters.Monitors consistency in written materials;assesses the audience needs and level ofunderstanding for written materials;contributes samples and leading practicesin the area of written materials.Builds collaborative alliances with majorexternal technology vendors andunderstands critical information aboutfuture-oriented technologies

Responsibilities:The primary responsibilities include:

Member of the Network Services teamresponsible for O&M, Network &Security Deployment.Identify and evaluate business andtechnology risks, internal controls thatmitigate risks, technical assessments ofthe network and security, opportunities forimprovement and or augmentation.

System Administration,Infrastructure Deployment andManagement, ApplicationDeployment, Application Server,Deployment, Documentation.

knowledge ofnetworking, security,data center, and widearea network services.

knowledge of networkinfrastructurecomponents includingcircuits, switches,routers, firewalls, andapplication deliverycontrollers.

Understanding to deploya given infrastructuredesign without unduedisruption to activeservices.

Adept at assessment ofcapacity andperformance reports inorder to specifynecessary changes

skills that enable to deliver a highlevel of service and to meet theexpectation from the business of ahighly available infrastructure.

knowledge of Core, Specialized andtechnical competencies along with aunderstanding of a State DataCenter/SWAN, Enterprise ITinfrastructure operationalenvironment, adhering to industrybest practice.


Track and analyze the commissioning anddecommissioning of network and securityassets, including asset management of allassets.Plan and coordinate major networkmaintenances with involvement fromarchitects, engineers and operationsteams.Inventory equipment and circuitsperiodically.Analyze and repair asset data consistency.

Participate in all build and deployment ofNetwork and Security solutions andensures they are completed withexceptional qualityAdditional responsibilities regardless ofNetwork Services team include:

Analyze and assist the handling of majoroperational incidents

Develop and maintain usefuldocumentation about systems, policies,and procedures in support of operationsand certifications.

Collaborate with internal and externalteams to complete work in the mostefficient manner

Organize workload with prioritizationand leadership reporting in order toachieve team goals.

Provide guidance and support tomember firms.

Work within specified ProjectManagement team on operationalboundaries and change managementprocesses to uphold our security andoperational availability posture.

Coordinate clear and meaningfulcommunications, both to team andcustomers.

4 District ManagerLocation:Any District inHaryana

23 3 year Engg. Diploma orBE/Btech in Electronics/ orTelecommunication/Electronics & Telecom/ computerscience /

MSC/MCA/MBA 1 year ormore

The District Manager will be required tosupport various components of State DataCenter and State Wide Area Network(SWAN) based in Chandigarh intomultiple disciplines

The SDC and SWAN comprises ofcomponents such as Core Switches, CoreRouters, IPS, Firewall, ApplicationServers, Web Servers, MS Exchange,Unity Server, Gateway, Gatekeeper, CallManager, Database Server, Storage, TapeBackup, NMS, VC Endpoints, MCU,Application Switch, Antivirus, Linux,Oracle, Redhat, UPS, Directory Server,Internet Routers, IP Switches, LoadBalancer, EMS, BMS, Fire SuppressionSystem, Vesda, Access Control and PASystem.

Provide hands-on support to our clients,Understand and Articulate responses andconduct closures done on tickets Exhibit,Monitor and Drive the Team towardsexcellence in Support, May entail onsitetravel, Good Written and Oralcommunication skills, Job descriptionProvide L1 to our clients , Connect,Understand and Articulate responses andget closures done on tickets.· Install, perform integration andprovide support to all desktop based andserver supported technology.· Coordinate with customers andperform troubleshoot to resolve allapplication issues and maintainrelationships with vendors plusnetworking system.· Install, repair and upgrade allnetwork and provide technical and onsitesupport.· Maintain quality of services andperform preventative maintenance.· Manage new launched tools andsoftware into product generating andpromoting framework.· Provide backup to NOC and manageoperating field groups via up-gradation.· Provide support and technicalbackup to protect ventilator.

Knowledge of Network Routers,Edge Routers, Field Engineer,Customer Support, Switch, LAN,WAN, Telecom, Wireless

communication skills; analytical and problem solving skills. Working knowledge of vendor

products and technologies from Cisco,HP, Polycom

communications skills; professionalpresentation skills;

interpersonal and time managementskills.

Knowledge/experience in Configuring& Trouble-shooting with Routers ,Switches , Access points.

Working knowledge of ITILframework and past experience ofworking in data center and WANenvironment is preferred.

Networking.Experience inconfiguration, installation, andmaintenance of Networkproducts.CCNA, CCNP


· Monitor and resolve and all customertrouble ticketing process as needs.· Resolve all complicated technicalstartup.· Provide support to all IT sectors onregional basis and ensure growth.· Document specific statements foroverhauling causes of networking issuesand evaluate same.· Analyze and identify data processingmodes for overtaking problems inupgrading database.· · Provide customer care servicefor all projects and for defined time periodfollowing completion of project. Trackrecord of deploying & Troubleshooting.

5 Help Desk supportEngineer L2 / VCEngineer

Location:Any District inHaryana

04 2 year ITI Certificate fromGovt. ITI in Electronics,Telecommunication/ BEElectonics/BSC Electronics

3 year Diploma inElectronics,Telecommuni-cation.

Relevant ITqualifications to atertiary level.

ITIL FoundationsCertification

MicrosoftDesktopAdministrationcertification

Morethan 2Years

2nd Level contact support.Complete understanding and wideapplication of technical principle,theories, and concepts.Deliver consistently high levels ofcustomer service.Respond to and resolve customer requests,in relation to software, hardware andnetwork operations difficulties byproviding fast, efficient and friendlycustomer service.Consistent achievement of First ContactResolution performance metric.Accurate documentation of interactions,incidents, and problems.Manage time and workload to meetpredetermined service levels.Provides technical solutions to a widerange of difficult problems.Recommends corrections in technicalapplications and analysis.Maintain data accuracy in the relevantcontact management system.Provide clients with problem referencenumbers and request numbers.Understanding of various media sourcesthat interface with the Service Centre.Support multiple clients through customerservice

IT Service Desk experienceCustomer Orientation, CustomerSupport, Timely Decision Making,Technical Assistance.

Working knowledge of data and voicenetwork concepts

Knowledge of Service Desk andContact Center environment.

Knowledge in MS Office and otherstandard software.

knowledge of Active Directory tounlock and reset passwords.

knowledge and understanding ofService Desk software and hardwaretechnologies.

knowledge of LAN/WAN Networkingtechnologies and VC Conferencing

Ability to communicate at all levels,both technical and non-technical.

Time management skills. effective communication, telephone

and listening skills. Ability to perform well as part of a

team under direct supervision.


6 CustomerRelationshipManagerLocation:Chandigarh

06 Graduate in any stream BE/ B.TechOR

3 year Engg.DiplomaORBCA

2 Yearsor more.

Responsible for engaging with usersfor registering the incident as perthe ITIL framework andaccordingly take actions meeting theSLA requirements and O & Mprocedures,

Responsible for generating thereports as per the guidelines of theservice desk

Responsible for meeting the SLAs asas per the goals set.

Responsible for engaging withvendors, project management,customer and management foruptime of Data Center and WideArea Network.

Ensuring the training andknowledge transfer to the team asper the procedures and policies ofthe ITIL/ITSM framework.

Customer RelationshipManagement,ServiceDelivery,Service Support,BusinessDevelopment, Video Conferencing,Video Surveillance, WiFi ,ITSoftware, Telecom Software.

understanding of Telecom CRMdomain.

interpersonal and social skills to dealwith difficult clients

management and organizing skills forleading a team in maintaining highprofile market presence with clients.

ability to learn, get inputs fromcustomer interactions, forumdiscussions

possess articulation, communication,presentation and team playing skills.

Working knowledge of ITILframework is desirable

experience in managing the SLArequirements in a Data Center andWAN Environment.

aware of operational issues inTelecom Billing and mediationdomain and constantly strive todevise solutions, best practicesconsidering these operationalchallenges.


7 HR &AdministrationExecutive/DataCenter AdminCoordinator

Location:Chandigarh

01 Graduation in any stream PostGraduation/MBA

2 yearsor more.

Specialization:Admin, Facilities Managemt,Compensation, Payroll, EmployeeRelationsJob DescriptionTo assist the manager in the full spectrumof admin and human resourcemanagement and related functions;Assist in developing, implementing,maintaining and reviewing of companypolicies, rules and regulations incompliance with all applicableemployment laws, statutes andregulations;Provide support for manpower planning,recruitment and selection process;Handling payroll includingstatutory deductions;Assist in the identification and analyses ofstaff training, development and careersupport needs;Assist to conduct orientation /Introduction for new employee;Assist to organize employee community& recreational activities;Processes and handle documentation suchas routine reports, insurance policies &claims etc;Monitor the inventory, and maintenanceof office stationary andmachines(photocopier etc);Data entry, filing, photocopying, mailingof documents;Coordinate flight and hotel bookings;Maintain employee and general files;Assist in tendering process, sourcing outsuppliers/facilities/services.Any other ad-hoc administrative jobsassigned from time to time.

Human Resource ManagementHR Administration, CRMRecruitment Administration,Ability to build effective relationships

with line managers and employees in alllevels of the business. IT skills, particularly Microsoft Excel

and Word.Communication skills

CTC 1.24 lakhper annum.

8. Admn Coordinator(Data Centre)

Location:Chandigarh

01 Graduation in any stream PG Diploma inP&IR

1 year ormore.

Experience in Office Management,maintenance of records, routinecorrespondence, coordination with localauthorities, handling labour law relatedissue.

Skill in HR management; proficiency inaccomplishing day-to-day administrativetasks.


9. District Technicians

Location:Any District inHaryana

12 2 year Trade Certificatefrom Govt. ITI inElectronics/Telecommunication

3 year Engg.Dilpoma inElectronics/TelecommunicationORBE/ B.Tech inElectronics/Telecommu-nication/Electronics &Telecom./Computer ScienceORBCA

1 - 3Years

Deploy, configure, and support networkand server infrastructure in Point ofPresence (POP) sites across many regions.Calculate and document equipment powerrequirements and work with Engineering,Facilities Operations, and/or equipmentvendors to meet these requirements.Manage project guidelines to supportnetwork turn-up within expectedcompletion intervals.Responsible for asset management ofnetworking gear in nd POP sites.Proactively contribute to documentation,automation and processes as they evolve.Create network and server rack faceelevations, floor plans, wiring diagrams,and detailed port maps for newdeployments and documentation.Create statements of work for vendors atthe POP sites.Document and follow RMA processes andprocedures for all relevant vendors.Follow, improve, and implement POP bestpractices.Provide necessary escalations to highersupport tier.Assist Project Manager, District Managersand Customer Support with technicaloperations, and work with internaldepartments to ensure customersatisfaction.Work closely with Network Engineering,Logistics, and equipment vendors as newequipment and technologies are integratedinto the production network.Use internal tools and scripts to configure,monitor, and repair servers and networkequipment.Detect and diagnose various error/failureconditions across an array of networkingand VC products.

understanding ofnetwork architectureand common issuesrelated to wide areanetworks.

Knowledgeable in WANpractices (i.e. cablerouting, calculatingpower usage, battery,UPS, VideoConferencing andcooling).

Experience with field-based work in POPs,carrier hotels, orCentral Officeenvironments.

Experience withEnterprise and ServiceProvider networkhardware platforms andarchitectures includingCisco and Juniperrouters/switches andNexus data centerswitching platforms.

Certification such asCCNA, JNCIA, RHCTor equivalent experiencepreferred

Ability to capture andanalyze traffic

understanding of QueueManagement for tasksand incidents, vendorengagement andescalation andparticipation in ongoingPOPs deploymentprojects.

Ability to analyzecomplex situations andutilize troubleshootingskills, systems and tools,and creative problemsolving abilities underpressure.

Understanding of fiber-optic technologyincluding cable types,


connector types, optictypes, patch panels, andoptical transporttechnologies.

communication skills,should be able to workwith carriers remotely

Strong attention todetail with timemanagement andorganization skills.

Working knowledge onITIL framework.

*******

(For application form see next page)……

RailTel Corporation of India Ltd. Annexure-I I

Before filling the application form candidates should read the detailed vacancy notice in ‘careers’section at RailTel’s website www.railtelindia.com.

Application for the post of ……………………………………………………………(Applications without the name of post applied for shall be rejected summarily)

1. Name in full (In Block letters) : _________________________________

2. Father’s Name : _________________________________

3. Date of Birth (DD-MM-YYYY) :_________________________________

4. Age as on 12.05.2015 : _____years, ______ months, _____days.

5.Category ( Gen/SC/ST/OBC-NCL*) : _________________________________(*NCL – non-creamy layer)

6. Religion : _________________________________

7. Correspondence Address : _________________________________________________(in BLOCK letters with PIN) _________________________________________________

_________________________________________________

8. Contact Phone Numbers : _______________________________________________

9. E-Mail Addresses (indicate clearly) :________________________________________________

10. Qualifications: (Give information for Matriculation, +2 level and Technical qualifications only inchronological order)(May attach additional sheet, if space below is insufficient)

Exam Passed Year of Passing Name of Board / University %age ofmarks

obtained

Paste a selfattested passportsize photograph in

this space

-2-11. Works Experience (after obtaining minimum qualification for the post will be taken intoconsideration for ascertaining eligibility). Indicate in chronological order (attach separate sheet , ifrequired). May attach bio data additionally with details of experience, if desired by candidate)

Post Name & fulladdress ofEmployer

Period of work experience Name of the Project(s) onwhich worked with brief

nature of assignmentFrom To Total Duration

(in Yrs. &Months)

12. Details about application / examination fee:Demand Draft number: ____________________ Date: __________________

Amount of Demand Draft: __________________ Issuing bank_____________

_____________________Signature of Candidate

Verification

I declare that I have read the detailed vacancy notice uploaded on RailTel’s website very carefully. Theinformation furnished above by me is true to the best of my knowledge and belief and than nothingmaterial has been concealed. I understand that if it is found that I have concealed any information orhave provided the wrong information may candidature is liable to be cancelled / service is liable to beterminated forthwith without any notice.

Place : ___________ ____________________Date : ___________ Signature of CandidateImportant: Documents to be attached with application:a) Self –attested copy of Matriculation Certificate (for age proof).b) Self-attested copies of Certificates in support of the required technical qualification.c) Self-attested copies of Certificates in support of higher technical/professional qualifications, if any.d) Certificates in proof of experience, clearly indicating the length and field of experience. (If an experience certificate is not

available in case of any previous employer, the copies of offer of appointment alongwith first and last pay-slips shall beacceptable to ascertain the length of experience under that employer) (Only the experience gained after obtaining therequisite diploma /degree will be taken into consideration).

e) Self –attested caste certificate (In case applicant belongs to SC/ ST/ OBC(non-creamy layer).f) Self–attested copy of the appointment letter in support of appointment to the post in the organization in which currently

working along with valid Identity card/current pay slip issued by the company.g) Self–attested copy of Photo I.D. proof and address proof (Passport/Aadhar card/Driving License/PAN card/ Voter I. Card)

issued by Central/State Govt.h) Demand draft of appropriate value.