RAHUL SAGAR

Contact: +91-8879847484 E-Mail: rhlsagar.2011@gmail.com PROFILE SUMMARY

A dynamic professional with 4 years of experience in Network Administration & Team Management. Presently associated with Netplace Technologies Pvt. Ltd., Mumbai as Collaboration Engineer. Adept in analysing information system needs, evaluating end-user requirements, custom designing

solutions and troubleshooting for complex information systems management. Capability in assisting in the design & implementation of the network and troubleshooting Working knowledge of networking skills that include a thorough understanding of Cisco IP Telephony

as well as Survivable Remote Site Telephony(SRST) An effective leader with excellent problem solving and analytical skills

KNOWLEDGE PURVIEW

VOICE

Unified Communication

Configuring and Troubleshooting of various servers like CUCM, Unity Connection. Configuring Call Control Protocols on Voice Gateways( H.323, MGCP). Implementing and Troubleshooting Call-Routing Policies and Supplementary Services. Call Routing redundancy and Load balancing using failover. Implementation, Configuring and Troubleshooting Media Resources. Implementing Other CUCM Voice Applications (Extension Mobility, Device Mobility.) Adds/Moves/Changes to VoIP Phone System. Implementing and Troubleshooting High Availability Features (SRST,AAR).

Gateways and High Availability

Knowledge & hands on Practice on Configuring Voice Gateways such as, Media Gateway Control Protocol (MGCP) H.323 Gateway Dial Plan Considerations of both Voice gateways. Call Flow of MGCP and H.323 gateway.

ORGANISATIONAL EXPERIENCE

April,2014- Till Date Netplace Technologies Pvt. Ltd., Mumbai as Collaboration Engineer.

Key Result Areas

Configuration & Troubleshooting VCS Server. Resolving issue with Silent Monitoring in Supervisor Agent Desktop in UCCX. Configure Remote Site as CME on Cisco Router . Handling User Accounts using the Administration GUI Assembling Cisco Unified Communication Manager to Voice-Mail Systems Implemented Live record feature for CME users. Configuration of Hardware Conference Calls with the privilege of both meet me and ad-hoc. Configuring Presence for CME users.

March, 2011 – March,2014 Inetcentric It Solution Pvt. Ltd., Bangalore as IP Telephony Engineer.

Key Result Areas:- Involved in the configuration of:

o MGCP, H.323 Gatewayso Numbering Planso PSTN Dial Planso IP Phoneso Cisco Unified Communication Manager Call Routing Componentso Calling Privileges in Cisco Unified Communications Managero Survivable Remote Site Telephony (SRST)o POTS Dial & VOIP Dial Peers

CERTIFICATION

CCIE COLLABORATION :- 45667

EDUCATION

2011 B.Tech (Information Technology) from Vinayaka Missions University, Chennai. 2008 Diploma (Information Technology) from Shri. Data Meghe Polytechnic, Nagpur..2002 S.S.C. from St. Xavier’s, Nagpur.

PERSONAL DETAILS

Date of Birth: 27th October, 1985Address: A1-606, DSK Madhuban Society, Andheri(EAST). Mumbai 400072.Languages Known: English, Hindi

DECLARATION

I hereby declare that above information provided by me is true and correct to the best of my knowledge.

DATE:- (Rahul Sagar)