RADARU K I SA L ES T EA M M AG A Z I N EISSUE 2 FEBRUARY 2018

MEET THE TEAM

TOP CLIENTS

STANSTED TRAVEL SHOW

M&E TASK FORCE

AMAZON TRAVEL FAIR

CONTENTS

TOP 25 CLIENT LIST BY TEAM

MEET THE TEAM

PRESENTATIONS & SOCIAL INTERACTIONS

KEY MESSAGES DELIVERED TO CLIENTS

INDUSTRY NEWS

UPCOMING EVENTSAs you will be aware we have implemented some changes to our UKI &

Global Sales structures in recent months. In the following pages we

have provided some clarity around the new structure, who is who, who

looks after what & a summary of our activities. This report will be

completed on a monthly basis so you will have a regular window on the

world of Sales. 2018 looks to be a challenging year but with the Sales

team now settled into new roles and with your help I have every

confidence we will exceed expectations

WELCOME

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S P O T L I G H T O N RADAR

M&E TASKFORCEFIND

LARGE EVENTS AND SERIES BOOKINGS

BRENDAN HAWKES+44 (0) 789117844

MARGARET ANN MILLER+44 (0) 7896173847

Established in January 2018, Brendan and Margaret Ann have had a busy few monthsgetting a wider and deeper understanding of our UKI M&E business needs. Building asolid base to grow from by attending commercial meetings, supporting race days andboosting association and pharma blitzes. This new dedicated taskforce is workingtowards having some fabulous M&E offers to support conversion and also raise theprofile of Carlson Rezidor in the M&E marketplace, more news on this to come as theyear unfolds.

CONVERTTHESE EQUIRIES

AND ANYTHING KEY THAT HOTELS NEED

HELP WITH

CREATEOFFERS & SALES

TOOLS WITH REVENUE &

MARKETING TEAMS

£10k+ TYPICAL VALUE OF

TASKFORCE TARGET BUSINESS

FOCUS ON OUR CORE M&E

VENUES

RAISETHE PROFILE OF

OUR PROPOSITION IN THE MICE ARENA

SUPPORT ROMS, CLUSTER,

NATIONAL & GLOBAL TO GROW

ALL MICE

BUILD INTERNAL & EXTERNAL RELATIONS

INCREASE DEMAND FOR NEW

BUSINESS

S TA N S T E D T R AV E L S H O W

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20th FEBRUARY

On Tuesday 20th February Stansted Airport held their first everTravel Show at the Radisson Blu Hotel Stansted. Over 200travel agents attended for the first exhibitions in the newlyrefurbished Essex Suite in its new open configuration. Many ofthe airports key airlines attended the event to showcase thenew routes that are now available to travel via StanstedAirport; this includes Primera Air, who are launching low costflights to New York, Boston, Washington and Emirates wholaunch a daily flight to Dubai in June. The event was a greatopportunity for the hotel team to network with the airlines,travel agents and other key stake holders at the airport, withkey support from Inga Kaman, Brendan Hawkes and KerstinNeumeier.

200 TRAVEL AGENTS

A M A Z O N T R AV E L FA I R

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9th FEBRUARY

Kieran and Kerry attended the Amazon Travel Fair on 9th Feb intheir new Shoreditch head quarter offices, the first centralfunction location in the UK. We had 460 Amazonians attend,made lots of new contacts from a groups and transientperspective, understood more about their travel needs andsome key inbound and outbound locations for Amazonians. Welook forward to supporting our central Europe colleagues inthe summer at the Luxembourg event.

Pictures attached;Kieran and I at our stationMe presenting a raffle for G&V Edinburgh & Park Innfrankfurter ring hotel munichKieran and Teona Rueckert – EMEA travel coordinatorTravel fair food prep

460 AMAZONIANS!

K E Y M E S S A G E S D E L I V E R E D T H I S M O N T H

RED GLASGOW 1 in 5 STANSTED REFURB M&E, BGO, BGR

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O U R P R E S E N TAT I O N S

30PRESENTATIONS

298ATTENDEES

CWT BIRMINGHAM

CAPITA DERBY

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INNTEL

NYS SPECTRA

CORPORATE TRAVELLER

O U R S O C I A L I N T E R A C T I O N S

9EVENTS

140ATTENDEES

AMEX COLOUR RUN DERBY CWT / PHARMA THORPE PARK

AMEX & BANKS SADLER

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NOTTINGHAM OPEN DAY HOTELFOCUS IRELAND CONF ORGANISERS, RACE NIGHT

REDFERN ASSOC OF IND EVENT AGENTSVALENTINESCWT M&E

N E W S

60M Followers

@Username

7K Followers

@Username

500K Likes

@Username

60M Followers

@Username

FCM WINS MARS –

THEIR FIRST GLOBAL

ACCOUNT. ANOTHER

LOSS FOR HRG

REDFRN, HRG, CAPITA &

HRS AWARDED NEW GOV

CONTRACT TERM

(ALL PUBLIC SECTOR

ORGANISATONS)

INNTEL WINS 3 NEW

ACCOUNTS - E.ON,

NHBC & THE IVY

COLLECTION

12 HOTELS ACCEPTED

ONTO PWC M&E

PROGRAMME – NEW

2 YEAR TERM

CALDER RETAINED AS

SOLE PROVIDER HM GOV

M&E + EXTENSION IN

WIDER PUBLIC SECTOR

RYANAIR PULLS ALL

GLASGOW ROUTES

FROM NOV ‘18 DUE

TO LACK OF DEMAND

CAPITA PARTNERS WITH

GLOBALSTAR FOR

INTERNATIONAL

INVENTORY

CENTRICA TO AXE

4,000 JOBS AFTER

WEAK 2017

£600k CONTRACT

WON BY ARIF FOR

LHRPQ

PRIMERA AIR ADDS NEW STANSTED -

WASHINGTON ROUTE FROM AUG. ALSO

STARTS STN –TORONTO IN MAY

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T O P U P C O M I N G E V E N T S

WINNING M&E CONF CALLEveryone welcome to join call to discuss the incentive market and learn how hotels can be best positioned to attract and win business. Guest speaker from Wedgewood Britain

29th MARCH

LORNA MACLEOD

BRSZH IMPACT DAYNational focus on promoting Radisson Blu Bristol

29th MARCH

CAROLINE GUEST

22nd MARCH

WENDY WHITE

MCOCOMidlands Consortium of Conference Organisers exhibition, 120 events organisersregistered to attend

19th MARCH

KAARIN CHADWICK

PROJECT HEALTHCARE DAYNational outreach day to promote hotels to a wide range of healthcare business’

FAITH THOMAS

15th MARCH

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MANZQ IMPACT DAYNational focus on promoting Radisson Blu Manchester Airport

HEAD OF SALES UKIWE

SEAN PHILBY

NEIL SANKEY

L E A D E R S H I P T E A M

COUNTRY DIRECTOR OF SALES, UKI

CHRISTINE JONES HEAD OF AGENCY UKI HEAD OF ACCOUNTS UKI

ADAM BELL JULIETTE JACKMAN PAUL HOLLYWOODACCOUNT MANAGER GLOBAL UKI

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T H E A G E N C Y T E A M T H E K E Y A C C O U N T T E A M

HEAD OF AGENCY UKI

ADAM BELL

NEILSANKEYA

M T

MC

MELHARRISONA

M E

MS

& G

OV

FAITH THOMAS

AM

HEA

LTH

CA

RE

LORNAMACLEOD

AM

DM

C &

ASS

OC

MARK MOYNIHAN

AM

KERRIE DARCH

AM

FIN

AN

CE

& C

ON

S

CAROLINE GUEST

AM

EN

ERG

Y

LAURASABZABADI

AM

TR

AN

SPO

RT

JAZ GHARRA-McBETHA

M

KAARINCHADWICKA

M M

ICE

HEAD OF ACCOUNTS UKIPAUL HOLLYWOOD

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T H E C LU S T E R T E A M

S C O T L A N D

N O R T H E A S T / E A S T M I D L A N D S

N O R T H W E S T

S O U T H W E S T

S O U T H E A S T

L O N D O N & M 4

KATHERINEWHITE

CSE

LAURA WEARE

CD

OS NICOLE

MASON

CSM

MARGARET ANN

MILLER

AM

BRENDANHAWKES

AM

CLAUDIAFRANKLIN

CSM

WENDYWHITE

CD

OS

SUZANNAHPATRICK

CSM

MICHELLE MELIAC

SM

EMMAHUGHES

CSM

SIMON STANDING

CD

OS JAN

GELBERTCSM

SARAH REID

CSM

FionaHenderson

CSM

JOANNE MARTINC

DO

S

CSM

KIERANSMITH

JEMMAWAITEC

SM

LAUREN CROWTHER

CSM

NICK LAING

CD

OS

DARRENHOAREC

SE

DAVID MULLISC

SM

M & E TA S K F O R C E

R E D

COUNTRY DIRECTOR OF SALES, UKI

CHRISTINE JONES

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EMMAJACKSON

LEA

D S

ALE

S

ARIF CHOWDHURY

CSM

PARVEERUBHI

CSM

INGA KAMAN

CD

OS JULIA

MOSESCSM

T H E T E A M S AT A G L A N C E

40 PREFERREDPARTNERSHIPS

TOTAL VALUE £40m IN 2017

£ DELIVERY 360 HOTELS IN 64 COUNTRIES

TMC, MICE, GOV & EMS

TOP 150 KEYACCOUNTS

TOTAL VALUE£70m IN 2017

26 GLOBAL ACCOUNTS

CORPORATE & MICE

KEY LINK WITH ON PROPERTY SALES TEAMS

SOURCING & CONVERTING

BGR / BGO & M&E

CORPORTATE & MICE

A G E N C Y

K E Y A C C O U N T S

C LU S T E R

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ALL KEY LOCALACCOUNTS

RADARTO P 2 5 C L I E N T S BY T E A M

A G E N C Y C LU S T E RK E Y A C C O U N T S

Adam Bell CWT

Neil Sankey Capita Travel & Events Domestic

Adam Bell AMEX

Adam Bell HRG

Adam Bell BCD

Melanie Harrison Redfern Travel

Neil Sankey Clarity Travel Management

Adam Bell FCM

Melanie Harrison CCS CHAPS

Kaarin Chadwick Calder & World of Travel

Kaarin Chadwick Conference Care

Kaarin Chadwick Inntel

Melanie Harrison The Appointment Group

Kaarin Chadwick BCD M&E

Neil Sankey Capita Group Plc

Melanie Harrison Access Bookings

Neil Sankey Hospitality Guaranteed

Neil Sankey Co-operative Group

Neil Sankey CSE

Melanie Harrison The Tour Company

Neil Sankey ATPI

Kaarin Chadwick HOTEL RES AGENCY

Kaarin Chadwick ArrangeMY Group

Kaarin Chadwick Bien Venue

Neil Sankey Siemens

Kerrie Darch Citi Group

Caroline Guest Centrica

Mark Moynihan Royal College of Surgeons in Ireland (RCSI)

Laura Sabzabadi Apple Computers Inc

Kerrie Darch JP Morgan

Laura Sabzabadi Jet 2

Kerrie Darch AT Kearney

Lorna MacLeod CYBG

Caroline Guest Fujitsu

Lorna MacLeod Sky

Kerrie Darch AVIVA PLC

Caroline Guest Shell

Lorna MacLeod Spectra (Scotland)

Laura Sabzabadi Airbus Group

Laura Sabzabadi DHL

Caroline Guest Dong

Laura Sabzabadi AP Moller-Maersk Group

Caroline Guest General Electric

Kerrie Darch Boston Consulting

Kerrie Darch State street Corporation

Laura Sabzabadi Rolls Royce

Caroline Guest EON

Laura Sabzabadi Caterpillar

Kerrie Darch IBM

Caroline Guest Travis Perkins

Brendan Hawkes HelmsBriscoe

Nick Laing Network Rail

Laura Weare BT

Laura Weare CTI

Simon Standing Thomson Airways

Inga Kaman Leisure Travel

Margaret Ann Miller ExecSpace

Inga Kaman Future Electronics

Parveer Ubhi British Airways Plc

Simon Standing Ryan Air

Parveer Ubhi Centrica

Jan Gelbert IKEA

Parveer Ubhi Workers Desk

Kieran Smith Marketing Edinburgh

Arif Chowdhury Venue Search

Arif Chowdhury Heathrow Airport Limited

David Mullis Alliance Boots

Nick Laing Northumbrian Water Group

Arif Chowdhury Ball Associates

Arif Chowdhury Forum Events

Parveer Ubhi CHAP

Simon Standing Harrods Aviation

Simon Standing RAF Mildenhall

Jemma Waite Montagu (CAP HPI)

Sarah Reid Fusion