R9.4 Release Notes - Kaseyahelp.kaseya.com/webhelp/EN/RN/9040000/ReleaseNotes_R94_Beta2.pdf · 1. Start a Live Connect session using any agent. 2. Add a new tab to display the Asset

October 13, 2016

RR99..44 RReelleeaassee NNootteess

Beta 2

Copyright Agreement The purchase and use of all Software and Services is subject to the Agreement as defined in Kaseya’s “Click-Accept” EULATOS as updated from time to time by Kaseya at http://www.kaseya.com/legal.aspx. If Customer does not agree with the Agreement, please do not install, use or purchase any Software and Services from Kaseya as continued use of the Software or Services indicates Customer’s acceptance of the Agreement.”

©2016 Kaseya. All rights reserved. | www.kaseya.com

i

Contents

Cloud Backup .............................................................................................................................................. 1

Live Connect on Demand ........................................................................................................................... 1

Browsing Assets in Live Connect ............................................................................................................. 3

Searching the Asset Browser .................................................................................................................... 3

Tenant Management .................................................................................................................................... 3

vPro Secure Erase ....................................................................................................................................... 4

VSA User Interface Changes ...................................................................................................................... 4

Integration with BMS/Vorex ........................................................................................................................ 4

REST API ...................................................................................................................................................... 5

Custom Extensions - Beta 2 ....................................................................................................................... 5

Additional Features - Beta 1 ....................................................................................................................... 7

Additional Features - Beta 2 ....................................................................................................................... 9

Bug Fixes - Beta 1 ..................................................................................................................................... 12

Bug Fixes - Beta 2 ..................................................................................................................................... 29

Deprecated or Obsolete Features ............................................................................................................ 31

VSA Release Notes - R9.4 Beta 2

1

VSA Release Notes - R9.4 Beta 2 Cloud Backup

Cloud Backup provides backup and recovery of physical and virtual machines, files, and databases to local or cloud storage. Cloud Backup installs an Acronis Backup Service client on agent machines that enables backups to be uploaded to a selected Acronis data center. You manage backups and restores for client machines using the Acronis Backup Service website.

All backup data is secured by the Acronis account assigned to you when you purchase Cloud Backup licensing through Kaseya. Your data is encrypted even before it is sent using AES-256 encryption. Access to the Acronis Backup Service website is SSL encrypted.

Cloud Backup provides a quick, simple user interface for applying Acronis Backup Service technology to all of your agent machines. You only have to create "backup groups" then use Cloud Backup to install the Acronis client on agent machines within that backup group. After that, jump to the Acronis Backup Service website to manage all backups and recoveries for your agent machines.

Supported Acronis Backup Service features using Cloud Backup include:

The creation of multiple backup plans that can be applied to multiple machines Backups and recovery of entire disk images or individual files Recovery using bootable media (ISOs) Mounting of volumes from backups Universal restore of backups to dissimilar hardware from the original machine Replication of backups to second locations Backups by policy rules Backups of SQL Server databases, Exchange databases and mailboxes and Office 365

mailboxes Backups of system states Backups of ESXi configurations Backups of VMware, Hyper V and VirtualBox VMs

This initial release of Cloud Backup does not support the following Acronis Backup Service features:

Installing Acronis agents on devices independently of the Cloud Backup using the MSP account provided through Kaseya.

Installing the Acronis agents on mobile devices. Installing Acronis agents on Apple and Linux devices. Installing Acronis agents in Azure and EC2 cloud environments.

Live Connect on Demand

Live Connect on Demand installs temporary agents on machines. Temporary agents allows Live Connect to be used temporarily on a machine, up to a maximum of 12 hours. After the temporary agent session ends, the temporary agent is automatically uninstalled from the machine.

1. Use the Agent > Temporary Agents > Configuration to configure settings that apply to all temporary agent installations.

2. Start a Live Connect session using any agent.


2

3. Add a new tab to display the Asset Browser ('Start a new session') window listing all the machines you are authorized to manage.

4. Click the monitor icon on the far left of the control bar.

5. In the Live Connect On Demand optionally include a Customer Name and Notes. These display in

reports using the Temporary Agent report part.

6. Select one of three methods for installing the temporary agent on a machine.

Send Email - Sends an email to the specified customer email address. The machine user clicks the link in the email message to begin installing the temporary agent. The format of the email message is based on the email template maintained using the Agent > Temporary Agents > Configuration page.

Copy to Clipboard - Copy a link to your clipboard. You can subsequently paste the link in a message sent to the machine user. The machine user clicks the link in the message to begin installing the temporary agent.

Done - Before clicking this option, provide the machine user with the session unique code displayed with this option. Instruct the user to point their browser to the authentication request service URL. The machine user enters the unique session code you provided on that browser page to begin installing the temporary agent.


3

7. In the VSA look for agent icons with an hour glass symbol to identify temporary agents.

8. To select an existing temporary agent to work with in Live Connect return to the Start a new session tab. My Agents lists temporary agents created by the currently logged in VSA user. All agents lists all temporary agents your scope allows you to see. For each temporary agent listed you can:

Connect - Starts a Live Connect session with a selected temporary agent.

Cancel - Uninstalls a temporary agent from its remote machine before the 12 hour maximum expires.

9. Review temporary agent data in the following locations:

Publish a report that includes the Temporary Agent Audit report part. This includes both installed and uninstalled temporary agents.

The creation of temporary agent install packages on the Agent > Administration > Application Logging page.

Browsing Assets in Live Connect

All agents are automatically considered assets. But it is also possible to create additional non-agent assets using the Discovery module. A new drop-down filter has been added to the Start a new session window of Live Connect to browse assets, not just agents. For any listed asset—agent or non-agent—you can click the asset info icon to view basic information about the asset.

Searching the Asset Browser

Searches A single search field has been added to the Asset Browser. You can use this single search field to search for agents and assets by:

asset/agent name asset/agent machine group asset/agent organization currently logged in user last logged in user

Two drop-down lists used for filtering--one for machine groups and one for views--have been removed.

Tenant Management


4

A new Tenant Management module enables a tenant manager to quickly create and deploy tenant partitions in a multi-tenant instance of the VSA. The Tenant Management module is separately licensed and does not display as a module in an on-premise-only deployment.

This same functionality is already used by Kaseya internally to support its "Software as a Service" (SaaS) implementation of VSA services. In a SaaS implementation of the VSA, service providers contract to access a VSA hosted and maintained by a VSA tenant manager. Service providers are allocated a unique tenant partition of a shared Kaseya Server and database. Within their assigned partition, service providers can only see their own organizations, machine groups, agents, procedures, reports, tickets, and any other types of user-defined data. Service providers in a tenant partition have full access to most functions of the VSA except system maintenance, which is the responsibility of the VSA tenant manager.

Only two pages are required to manage tenant partitions:

Tenants - Creates and maintains tenant partitions. Role Types - Defines the role types that can be assigned to each tenant partition.

vPro Secure Erase

A new vPro > Secure Erase page completely erases the drives on a remote target vPro machine. This feature is used primarily for recycling and repurposing vPro machines.

Warning: All data on the machine will be erased in a secure manner, and cannot be recovered. Any data not backed up will be lost forever, and the agent will cease communicating with the KServer.

Requires AMT 11.0 on the vPro machine. Firmware on the vPro machine may need to be updated to support remote secure erase. Requires manual configuration of the Hard Drive password in the BIOS of each machine. The computer must be directly accessible via the vPro Proxy or VSA in order to run Secure Erase. If

the machine is no longer accessible—such as if the machine has been stolen—then Secure Erase will not be successful.

Creating a backup prior to the erase is strongly recommended.

VSA User Interface Changes

The VSA user interface has been updated. Changes includes:

Combining the machine search, notification bar, time tracking and user login buttons to maximize space in the main header panel.

Reorganizing the user logon submenu. Modernizing the look and feel of all buttons. Modernizing the look and feel of the agent status icons displayed throughout all agent pages. Modernizing the look and feel of all legacy asp pages. Modernizing the look and feel of the navigation panel. Removing the add bookmark and bookmark buttons at the top of the navigation panel.

Integration with BMS/Vorex

Kaseya has greatly improved the method of integration between Kaseya® BMS™/Vorex and the VSA. The new method—called RMM Integration - Kaseya v2—applies to both on premise and VSA SaaS users. As part of integration, three new navigation pages were added to the System module.

Sync Configuration Sync Transaction Log BMS API Log

When BMS/Vorex integration is activated, the BMS/Vorex cloud-based PSA server creates, manages and resolves tickets for alerts generated in the VSA. Based on your configuration preferences,


5

BMS/Vorex integration can automatically create customer accounts for all corresponding organizations in VSA. It also provides visibility of all assets managed by the VSA.

REST API

The following new REST API resources were added in R9.4:

DELETE /assetmgmt/customextensions/{agentId}/{path} DELETE /assetmgmt/documents/{agentId}/Rename/{source}/{destination} DELETE /temporaryagent/{agentGuid} DELETE /tenantmanagement/roletypes/{roleTypeId} DELETE /tenantmanagement/tenant DELETE /tenantmanagement/tenant/modules/{tenantId} DELETE /tenantmanagement/tenant/roletypes/{tenantId} GET /agentfile/downloadurl GET /agentfile/patchdownloadurls GET /agentfile/scanfiles GET /assetmgmt/customextensions/{agentId}/endpointref/{path} GET /assetmgmt/customextensions/{agentId}/file/{path} GET /assetmgmt/customextensions/{agentId}/folder/{path} GET /assetmgmt/temporaryagents GET /environment GET /ismoduleactivated/{moduleId} GET /ismoduleinstalled/{moduleId} GET /temporaryagent/config GET /temporaryagent/ping GET /tenantmanagement/licensing/module/{moduleId} GET /tenantmanagement/licensing/modules/{tenantId} GET /tenantmanagement/roletypes GET /tenantmanagement/roletypes/{roleTypeId} GET /tenantmanagement/tenant/{tenantId} GET /tenantmanagement/tenants POST /email POST /temporaryagent POST /temporaryagent/{agentGuid}/notes POST /temporaryagent/email POST /tenantmanagement/roletypes POST /tenantmanagement/tenant PUT /assetmgmt/customextensions/{agentId}/file/{path} PUT /assetmgmt/customextensions/{agentId}/folder/{path} PUT /assetmgmt/documents/{agentId}/file/Move/{source}/{destination} PUT /temporaryagent/{agentGuid}/name PUT /tenantmanagement/licensing/module/{tenantId} PUT /tenantmanagement/tenant PUT /tenantmanagement/tenant/modules/{tenantId} PUT /tenantmanagement/tenant/modules/licenses/{tenantId} PUT /tenantmanagement/tenant/roletypes/{tenantId} PUT /tenantmanagement/tenant/roletypes/limits/{tenantId}

Custom Extensions - Beta 2


6

Custom extensions provide Live Connect users with a repository for uploading executables to the VSA. Stored executables can then be downloaded and executed during a remote control session using just a single click.

If a remote control session is started, the executable runs under the user account associated with that remote control session.

If a remote control session is not started, the executable runs under the system account. An executable can also be "run as administrator". In this case the executable is run as a service

account, even if a remote control session is in progress.

Procedure

1. Start a Live Connect session using any agent.

2. Add a new tab to display the Asset Browser ('Start a new session') window, listing all the machines you are authorized to manage.

Click the "puzzle piece" icon on the far right of the control bar.

3. Upload executables to the repository. After the upload, the executables display in the Extensions

list.

4. Optionally Download executables from the repository to your local machine.

5. Optionally Delete executables in the repository and remove them from the Extensions list.


7

Additional Features - Beta 1

Agents SDP-1287 The previously hidden page called 'Set Proxy' has been added as a standard page to the Agent module. Use this page to direct agents to relay requests for Patch Management downloads through a proxy server specified by the user.

Agents SDP-1264 Added a Set Credentials page to the Agent > Templates folder. The new page sets credentials for agent template accounts only.

Agents SDP-1022 The Agent > Automatic Update screen is now available only to Master administrators in on premise VSAs.

Agents AF-1792 You can now right-click a cell in a grid and copy its contents to the clipboard. For example if you right-click the name of an agent, the name of the agent is copied to the clipboard. Only pages using VSA presentation services support this feature.

Discovery DISMON-1086 A new wizard on the Discovery > By Networks page enables users to create networks based on the connection gateway information provided by existing agents.

Discovery DISMON-1187 Added a new "Promote 'unknown' devices to assets" checkbox to the Discovery > Networks > By Networks > Asset Promotion tab. When scanning does not return a host name for a discovered device, Discovery assigns the device a display name starting with the string 'unknown' on the Discovered Devices page. With this enhancement, by default discovered devices identified as 'unknown' are not, by default, promoted to assets, even if asset types are set to promote them. If you wish to promote unknown devices to assets, then check this checkbox. This setting is applied to the entire network, across all device types.

Info Center APPF-1605 When printing the Executive Summary report to HTML output, a new 'Print to PDF' button displays in the report. When you click the button you can save the HTML report content as a PDF.

Remote Control module

SDP-1049 KRC was added as a remote control option on the Remote Control > Select Type page.

Live Connect - OS X Terminal

AF-1846 Live Connect now provides a command shell module (Terminal) for Mac endpoints, providing a full Bash shell experience. The shell defaults to an elevated privilege, so sudo is not required.

Live Connect AF-1682 Added paging to the display of entries on the Live Connect > Registry page.

Default Settings AF-1583 UI changes have been made to improve user experience with Quick View, Kaseya Remote Control and Live Connect as follows:

You can override the default setting and launch Live Connect (Classic) from Quick View using a new option in the System > Default Settings page: 'Use new Live Connect when clicking the Live Connect button in Quickview'. Set this to 'No'.

Clicking the Agent Status icon immediately launches a shared session of Kaseya Remote Control.

QuickView has a similar look, feel and behavior as it has in previous versions.

Default Settings ATTHREE-447 Clicking the agent icon in the endpoint machine now displays either new or old User Portal, depending on the value set for the System > Default Settings > 'Use new Live Connect when clicking the Live Connect button in Quickview' option.


8

Default Settings AF-1733 Ctrl + clicking an agent icon now launches Live Connect or Live Connect (Classic), depending on the value set for the System > Default Settings > 'Use new Live Connect when clicking the Live Connect button in Quickview' option.

Default Settings SDP-1252 A new 'Use Fast Transfer option' has been added to the System > Default Settings page. If set to Yes, Fast Transfer is applied to files transferred in the Software Deployment and Update module. This option applies only to on premise VSAs, not to SaaS.

Antivirus ATTWO-1741/ATTWO-1742

Antivirus and Anti-Malware now automatically stagger the install schedule of multiple machines when they are being installed concurrently. This applies both to an on premise VSA and across all VSA tenant partitions on the same SaaS server. The previous Distribution Window option in the install dialog was removed.

Antivirus, Antivirus (Classic)

PROTECT-868, ATTWO-1853

Added Kaspersky support (KES10 SP1 MR3) for installing the new Antivirus client on Windows workstations running the Windows 10 Anniversary Update. Applies to both Antivirus and Antivirus (Classic). All new installs now use version 10.2.5.3201. Version 10.2.4.674 installs continue to be supported.

Endpoint Security ATTWO-1067 Added AVG 2013 support for Windows 10.

Reapply Schema LI-2 Reapply schema no longer runs scripts on an existing VSA unless the scripts have changed. Reapply Schema can be forced to run all scripts by entering the following URL in the browser locally on the Kserver machine. http://127.0.0.1/localAuth/installSchema.asp?localApply=true&ignoreVersion=true

Master and System Roles

Master and System roles can no longer be modified.


9

Additional Features - Beta 2

Agents SDP-1704 Added a Refresh button to Manage Agents grid

System APPF-1821 Master and System roles can no longer be modified.

Agents SDP-1559 Added a 'Copy Agent From' popup dialog within the Create Agent Package wizard to improve the selection of an agent or template to copy settings from. Once selected, the agent or template is identified for future reference.

Notification Bar APPF-1466 When a new patch is available, the notification displayed to master users in the notification bar now includes a link to the release notes.

Live Connect AF-1647 Added the ability for 3rd party software to start a Live Connect session via a URI handler. The URI includes authentication and agent information.

Live Connect RC-1154 Added links on the Live Connect > Events page to the corresponding Microsoft documentation for each logged event ID.

Live Connect AF-2075 VSA logging has been added to many Live Connect functions. This includes:

Start session

Each module navigation

Custom Extensions

Create a folder on the VSA

Upload a file to the VSA

Download a file from the VSA

Delete a file/folder on the VSA

Execute a file on the endpoint

Files

Delete a file/folder on the endpoint

Create a folder on the endpoint

Rename a file/folder on the endpoint

Make a copy of a file/folder on the endpoint

Move a file/folder on the endpoint to a new location

Upload a file to the endpoint

Download a file from the endpoint

Processes

End process on the endpoint

Registry Editor

Create a key

Create a new value on an existing key

Modify an existing value

Rename a key/value

Delete a key/value

Services

Start a service on the endpoint

Stop a service on the endpoint

Restart a service on the endpoint

Change the start up setting of a service (auto/manual/disabled)

Documents

Create a folder on the VSA

Upload a file to the VSA

Download a file from the VSA


10

Delete a file/folder on the VSA

Patch Status

Scan now

Set Ingore

Schedule

Cancel a schedule

Procedures Dashlet

Run procedure

Procedures

Run procedure

Schedule a procedure

Cancel a schedule

Temporary Agents

Create temporary agent

Update customer name/notes

Send email

Add notes

Close/Cancel a temp agent session

Live Connect API-412 Live Connect sessions now continue without user interruption, even if the VSA user logs out of the VSA or the VSA session times out.

Anti-Malware, Antivirus

PROTECT-907 If an Antivirus (Classic) machine is migrated to the new Antivirus module, Antivirus (Classic) shows the status of the machine as 'Installed'.

If an Anti-Malware (Classic) machine is migrated to the new Anti-Malware module, Anti-Malware (Classic) shows the status of the machine as 'Installed'.


ATTWO-1902 All Kaseya-related folders and Kaseya agent-related applications have been added to the Global Exclusions of the Antivirus and Anti-Malware module.


ATTWO-1952 Previously, the only status states reported back during an Antivirus or Anti-Malware install were:

Downloading Files

Installing This fix adds three additional status states:

Downloading OEM files to the VSA

Downloading Files to the endpoint

Installing product on the endpoint


ATTWO-1951 The following columns were set as default columns in Antivirus and Anti-Malware: For the Installation column set:

Agent Status

Machine Id

Install Status

Installed On

Pending Actions

Flags

Database Date For the STATUS column set:

Add Flags after has Active Threats In addition a new 'Kaspersky Antivirus Version' column was added to Antivirus grid and a new 'Malwarebytes Anti-Malware Version'


11

column was added to the Anti-Malware grid.

Antivirus ATTWO-1874 Added support for installing Antivirus on Microsoft Windows Small Business Server 2011.

Antivirus ATTWO-1703 A filter icon now displays in the Flags column of the machines grid if the grid is filtered, on the Machines pages of the Antivirus and Anti-Malware modules.

Antivirus ATTWO-1784 Added a new 'client license deactivated' alert type to the Antivirus module.

Discovery DISMON-1087 Added three new virtual machine labels to machine filter View Definitions.

Virtual Machine Hyper-V

Virtual Machine Other

Virtual Machine VMWare

Discovery DISMON-1082 You can now scan across subnets. An agent does not have to be part of the same subnet range being scanned by Discovery.


12

Bug Fixes - Beta 1

Agent SDP-1086 Added a tooltip to the Agent Version column of the Manage Agents page, explaining the format to use when filtering by this column.

Agent SDP-1110 Added back missing description and detail fields to the redesigned Alarm Log tab on the Agent > Agent Logs page.

Agent SDP-1349 Added Delete Agents, Rename, Change Group, and Set Credentials to the Manage Agents branch of the System > User Roles > Access Rights tree.

Agent VAKF-911 Added license auditing of MS Office Professional Plus 2016 to the Audit > Software Licenses page.

Agent SDP-984 Added missing button icons on the Agent > Agents > Agent Logs > Alarm Log tab.

Agent SDP-1004 Added missing event time columns to Alarm Log tab and Log Monitoring tab on Agents > Agent Logs page.

Agent VAKF-983 Agents that were bound to the KServer would not reconnect if the agent account was deleted from the VSA, leaving the agent offline. This has been fixed.

Agent SDP-1488 Corrected an issue causing long delay times when displaying a list of agents on VSAs with a large number of agents.

Agent SDP-1030 Fixed a page selection issue on the Agent Packages page.

Agent VAKF-958 Fixed an agent install failure that could occur when the Kaseya Agent service exists but the Kaseya Agent Endpoint service does not exist.

Agent END-1623 Fixed an endpoint provisioning issue that could occur when agents were downloaded and installed concurrently.

Agent SDP-1031 Fixed an error message that could display in IE and Firefox when clicking the 'Download Package' link from the Agent > Manage Packages page.

Agent SDP-1020 Fixed an error message that could display when trying to delete an agent package from the Agent > Manage Packages page.

Agent VAKF-950 Fixed an issue that could cause, based on a timing issue, Log History settings to be occasionally reverted by an agent check-in.

Agent SDP-1061 Fixed an issue with copying agent settings from a template using the Agent > Manage Packages wizard.

Agent APPF-1456 Fixed an issue with creating a new SHA-1 credential for a legacy external application.

Agent SDP-1067 Fixed an issue with selected tabs on the Agents > Agent Logs page not respecting the browser time and server time settings in System > Preferences.

Agent VAKF-972 Fixed an issue with the Kaseya agent reporting its IP address as 127.0.0.1 in some cases when Kaspersky is installed.

Agent END-1627 Fixed an issue with updating earlier versioned agents, if the agents were installed using a custom path.

Agent VAKF-1061 Fixed an issued that caused agents to occasionally become unresponsive during directory monitoring, requiring a manual restart.

Agent SDP-1036 Fixed the help link for switch definitions in the edit dialog for Agent > Manage Packages.

Agent SDP-1243 Improved the performance of listing agents on the Agent > Manage Agent page.


13

Agent SDP-1275 On the second page of the Create Agent Package wizard, fixed an issue sorting and filtering the list of agents to copy agent settings from.

Agent SDP-876 Re-sized and re-positioned the window used to install an agent when using the Chrome browser.

Agent AF-1913 The drop-down list displayed by the machine group filter on agent pages now supports:

arrow up and arrow down key navigation

selection of a machine group using the enter key

Agent SDP-1010 The 'Select All' option on the Agent > Manage Agents page now respects the column filtering you have selected. Previously items hidden by the filter would be selected as well.

Agent SDP-1429 The 'Set System Default' button displayed in the Agent > Manage Agents > Working Directory dialog is now only visible to master users.

Agent SDP-1153 The 'Use Date Filter' checkbox and date range fields have been removed from the Agent > Manage Agents > Delete Agent dialog.

Agent SDP-1045 Two new columns were added to the Manage Agent page, identifying the Username and Domain used for the agent credential.

Agent SDP-1001 Updated the Agent > Manage Agents > Agent Info column to show the time as well as the date of the last agent update.

Agent SDP-1003 Updated the date/time format of the Last Active Time column on the Agent > Agent Logs > Kaseya Remote Control Log tab.

Agent SDP-957 Updated the default view of the Agent > Agent Logs > Event Logs tab to list event entries by date in descending order.

Agent VAKF-935 Windows agent upgrade could fail if Agent service did not stop in a timely fashion, leaving the agent disconnected from the VSA until manually restarted. This has been fixed.

Agent LI-219 Improved the query used by the Agent > Manage Agents page to avoid duplicate rows and speed its performance.

Agent - OS X VAKF-984 Fixed an issue with installing agents on Mac OS 10.11.5 systems.

Agent - OS X VAKF-947 Windows and Mac agents have been updated to version 9.3.0.1

Agent - OX X END-1629 Fixed a certificate exception error when installing an 9.3 agent on OS X Lion.

Agent Procedures SDP-1111 Fixed an error that occurred when attempting to run an agent procedure using a managed variable with a value set to 'null', without the quotes.

Agent Procedures SDP-1017 Fixed an issue that deleted selected agent procedures after re-apply schema was run.

Agent Procedures SDP-1258 Fixed an issue with showing the correct login name for the VSA user that ran the agent procedure for suspending/un-suspending alarms.

Agent Procedures SDP-1329 Fixed an issue with the System > Import Center not automatically approving imported agent procedures for Master and System users. Fixed an issue with Import Center attempting to create the same folder twice in the agent procedures tree.

Audit SDP-1159 Fixed an issue displaying the password of a credential in the Audit > Asset > Manage Credentials page.

Audit DISMON-1094 Fixed an issue that caused audit results to be misreported for some tables.

Audit SDP-968 Fixed an issue with displaying data using the View Assets > Credentials tab > View button.


14

Audit DISMON-1151 Fixed an issue with the latest audit not identifying installed applications correctly.

Audit SDP-975 Removed the suffix '(Alpha)' from "Kaseya Remote Control" labels that display in drop-down lists in the VSA.

Audit DISMON-1069 The "baseline" and "latest" audit processing failures on some systems recently upgraded to R9.3 have been fixed.

Classic Monitoring DISMON-493 Fixed an issue that prevented MIB files from being uploaded and processed in the classic Monitor module for SNMP monitoring.

Classic Monitoring DISMON-1047 Fixed an issue with some machines in the uptime history report showing 100% uptime, yet no corresponding chart was displayed.

Live Connect RC-1888 Added a 'keep or replace' dialog when uploading a file with the same name but different case--case insensitive--to Live Connect from a Windows machine. OS X machines consider filenames case sensitive, so this dialog does not display.

Live Connect RC-1864 Added a page selector to the Live Connect > Asset Summary > Agent Procedure selection screen used to add agent procedures.

Live Connect RC-1814 Added CPU graph, memory graph, and system event list data to Live Connect for OS X machines.

Live Connect APPF-1615 Added documentation for Live Connect minimum requirements.

Live Connect RC-1745 Added missing default sort orders for the following lists in Live Connect:

documents

events

files

processes

registry editor (nodes and values)

services

Live Connect AF-1682 Added paging to the display of entries on the Live Connect > Registry page.

Live Connect RC-1757 Added the ability to cancel a download from the Live Connect > Files page.

Live Connect RC-1748 Added the display of agent procedure folder paths to Live Connect pages that add or schedule agent procedures.

Live Connect END-1658 Enhanced Live Connect to work correctly even when the server address configured in the VSA's System settings is not reachable.

Live Connect END-1586 Fixed a gateway HTTP 405 timeout issue that, in rare circumstances, could cause an endpoint to not be successfully provisioned, affecting Live Connect, Antivirus, and Anti-Malware.

Live Connect API-382 Fixed an error that displayed when selecting the Live Connect > Log Viewer > Agent Logs page.

Live Connect RC-1822 Fixed an error that occurred with new Live Connect if the agent is offline, but the VSA still thinks the agent is online.

Live Connect RC-1968 Fixed an issue running Live Connect in a SaaS server configured with a "-cdn" (akamai) subdomain.

Live Connect END-1579 Fixed an issue that could cause an intermittent peer-to-peer connection to terminate running Live Connect.

Live Connect END-1611 Fixed an issue that could cause the Admin Endpoint to terminate in the rare case an attempt to connect back to the Live Connect app failed.

Live Connect RC-1744 Fixed an issue that could caused private remote control session to terminate unexpectedly.


15

Live Connect END-1614 Fixed an issue that prevented Live Connect from authorizing an endpoint connection with an online agent when the VSA is installed on selected older Windows operating systems.

Live Connect RC-1759 Fixed an issue that prevented new Live Connect from working when port 80 was blocked for incoming requests.

Live Connect RC-1836 Fixed an issue with duplicate endpoint records causing Live Connect to get stuck on the "Start a new session" tab.

Live Connect END-1824 Fixed an issue with Live Connect not working after a patch upgrade: ConnectedWithError - ChannelServerOffline.

Live Connect RC-1767 Fixed an issue with Live Connect triggering an 'application error' when running a private or shared remote control session.

Live Connect RC-1776 Fixed an issue with opening Live Connect in Firefox unless linked to 'KaseyaLiveConnect.exe' file.

Live Connect END-1581 Fixed an issue with the CPU graph in Live Connect not displaying for some Windows machines.

Live Connect RC-1766 In some circumstance if there was a network outage that caused a Live Connect connection to fail, it would not fall back to relay connectivity. This has been fixed.

Live Connect RC-1755 Now possible to set the default value for registry keys.

Live Connect END-1610 On some installations using Live Connect to the VSA machine would fail. This has been fixed.

Live Connect AF-1849 Opening a new Live Connect session no longer closes an Agent Procedure editor opened on another tab, nor prompts the user with: 'Are you sure you want to leave this page?'

Live Connect RC-1816 Running Live Connect on Mac agents hides unsupported menus and options.

Live Connect RC-1772 The file source on the Patch Status page of Live Connect now displays the 'friendly name' specified for file source, instead of the agentguid.

Live Connect AF-1776 The Live Connect > Commands page now supports commands using an extended character set.

Live Connect RC-1831 The volumes dashlet in new Live Connect now only displays a drive in red if the drive is nearly full.

Live Connect RC-1810 This fix address an issue that didn't allow users to use Kaseya Live Connect with a VSA that was configured with self-signed or insecure certificates, over HTTPS. Kaseya Live Connect now warns users if the connection cannot be verified to be secure, but allows the users to proceed forward.

Live Connect RC-1773 This fix resolves an issue that causes a 'Failed to launch Kaseya Live Connect' dialog to show up, when launching Kaseya Live Connect from a VSA with a secure connection.

Live Connect RC-1805 This fixes an issue where Kaseya Live Connect installers may be detected as corrupt, invalid or signed by an unknown publisher, causing a security risk notification on certain Windows machines.

Live Connect RC-1892 Updated the agent status icon in Live Connect to not show a user when no user is currently logged into the machine or has been inactive, matching the conventions of the status icons in the VSA web interface.

Live Connect API-360 Updated the API for Live Connect to display the correct Patch Scan Recurrence interval and Windows Automatic Update status.

Live Connect RC-1783 When displaying a list of machines in a Live Connect session, you can now enter a machine group search string to filter the list, up to a maximum of 100 machine groups.


16

Live Connect RC-1723 When using the Kaseya Live Connect application to connect to multiple VSAs, you are only prompted to upgrade if the version offered by any VSA is later than the one already installed on your computer. Previously in 9.3, you were always prompted if the version did not match.

Live Connect API-354 You can now control VSA user access to new Live Connect menus and options based on the VSA user's assigned user roles. For a given user role, set Live Connect and Quick View options using the System > User Roles > Access Rights tab to control access to Live Connect menus and options.

User Portal API-356 Fixed an issue with displaying hourly-scheduled agent procedures on the User Portal > Agent Procedures > Pending page.

User Portal ATTHREE-450 Fixed an issue with the User Portal page shown by clicking the agent icon in the system tray being redirected to HTTP, even if the default web server address is HTTPS.

User Portal ATTHREE-447 Launching User Portal on the agent will now connect to the old Live Connect portal if the Default Settings in the VSA specify to do so.

User Portal ATTHREE-443 User Portal now checks access to ticketing before loading the ticketing module.

User Portal ATTHREE-467 User portal now honors the machine role permissions for agent procedures for the default machine role.

Kaseya Remote Control

AF-2033 Corrected the message text displayed when alt+clicking an agent that has remote control disabled.


RC-1824 Fixed a connection issue running Kaseya Remote Control.


END-1584 Fixed two issues with remote control logging that could cause an RC session to terminate unexpectedly.


AF-1749 Localized German keyboard layout issues are fixed in 9.4 release of Kaseya Live Connect's Remote Control feature along with other performance improvements.


VAKF-940 Installer scripts were updated to install the correct version of Kaseya Remote Control used by Live Connect (Classic) in 9.3. When running Live Connect (Classic) in 9.3, a warning message that KRC was written by an unknown publisher no longer displays when launching KRC. In some cases, KRC could fail to launch because of this issue.


RC-1684 This update fixes a potential issue that can cause a live Remote Control stream to end with a "Decoder Error", in the next generation Kaseya Live Connect introduced in R9.3.


RC-1724 This update fixes an issue that can cause an active Remote Control stream to get delayed when it's tab or window is hidden in the background.


RC-1775 When a machine user selects the 'Disable Remote Control' option, using the agent in the system tray, the thumbnail view in Live Connect and Remote Control sessions are disabled.


RC-1669 This bug fixes choppiness and improves the performance of the Remote Control feature of the next generation Kaseya Live Connect.


RC-1819 This fix addresses a memory leak that might happen during Remote Control inside Kaseya Live Connect on a few Windows machines. This issue was caused because of incompatibility of a few Intel driver versions on certain chipsets.


17


RC-1845 Starting a KRC remote control session from within Live Connect now runs as a separate window and process instead of using the embedded viewer window introduced in 9.3. The user will now have the same experience whether KRC is launched from the VSA or from Live Connect.


RC-1865 When using RDP and K-VNC on Internet Explorer, it would display a warning message saying that 'ActiveX control kaxRemote.dll failed to load' . This was due to the digital signature using SHA-1, which has been deprecated by Microsoft. It is now signed using SHA-256.


SDP-1049 KRC was added as a remote control option on the Remote Control > Select Type page.


ATTHREE-408 Remote Control Policy now sets the default user notification type to "Silently take control" and disallows an empty notification type.


SDP-999 The User Role Policy and the Machine Policy pages in the Remote Control module now support single and double quotation marks in the messages displayed to machine users when starting or ending a remote session.

Logon APPF-860 Fixed an issue that allowed disabled VSA user accounts using a domain logon to still log into the VSA.

Logon IAMV-248 Updated the message displayed on the VSA logon page when a VSA user's assigned hours policy prevents access.

Logon IAMV-3534 Updated a dll related to an issue that prevented domain users from logging in when the domain controller has a slow response time.

Notification Bar APPF-1642 Enabled the access right to hide or show the notification bar, which affects all options on the notification bar. In 9.4, the notification bar background has been set transparent, but still serves as a access rights container for all its member options.

Notification Bar APPF-1614 This fix ensures that when alarms are scheduled to be suspended at a future time, the notification bar only generates notifications at that future time and not before then.

Executive Report APPF-1648 An extraneous javascript console.log was removed from the Executive Summary report.

Executive Report APPF-1653 Corrected a spelling error and removed the numbers 1, 2, 3 from License Summary > Servers > Summary Statistics depending on OS Type.

Executive Report ATTWO-1511 Data for the new Antivirus and Anti-Malware modules has been added to the Executive Summary report.

Executive Report APPF-1644 Fixed a spelling typo in the Anti-Malware section of the Executive Summary report.

Executive Report PROTECT-531 Fixed an Executive Summary report error for machine group/organisations using the '_' character.

Executive Report PROTECT-864 Fixed an issue that caused the Executive Summary report to fail to be generated when Security parts were enabled.

Executive Report APPF-1647 Fixed an issue with generating reports that display the report logo in SaaS tenant partitions.

Executive Report PROTECT-825 Fixed an issue with generating the executive summary report when Antivirus (Classic) and Anti-Malware (Classic) is not installed in the VSA.

Executive Report APPF-1703 Fixed an issue with the calculating the OS score with Windows 10 machines.

Executive Report PROTECT-570 Fixed the display of Antivirus performance statistics on the Executive Summary report.


18

Executive Report PROTECT-659 Updated the executive summary report to include Office 365/Office 2016 in the License section.

Executive Report PROTECT-862 Fixed an issue with incorrect counts on the Executive Summary report for Anti-Malware (Classic) > 'Protection not running' and 'Updates Completed'.

Executive Report PROTECT-863 Fixed several issues in the Security section of the Executive Summary report regarding inaccurate counts for Antivirus (Classic) and Anti-Malware (Classic) machines.

InfoCenter APPF-1616 A validation message now displays in custom report dialogs when the user enters an invalid date range.

System APPF-1455 Added validation to the System > License Manager > Update Code > *Enter License Code' field to ensure a minimum length license code is submitted.

System APPF-1654 Adjusted the allowed time zone offset on the System > Local Setting page to a range of -12 to +14.

System APPF-168 Both the code and process for 'Change DB' has been updated. The new process requires a re-logon to the VSA, and reapply schema must now be kicked off manually after that. Please review instructions for 'Change DB' in the help topic for the System > Configure (http://help.kaseya.com/webhelp/EN/VSA/9040000/index.asp#248.htm) page.

System APPF-1810 Fixed a bug selecting the user in the System > User History page when the selected user is not in the same scope.

System API-392 Fixed a issue that allowed special characters in Org IDs and Org Names to prevent editing or renaming the organizations.

System APPF-1452 Fixed an error that displayed when selecting the Dispatching link on the http://<yourVSA>/inc/support.asp page, then clicking the MSMQ tab.

System APPF-1483 Fixed an error that displays when maintenance is about to expire and the administrator attempts to select the System > Configure > 'Hide maintenance warning' > 'select user' option.

System APPF-1550 Fixed an issue with System Management configuration not properly installing the content pack.

System APPF-1602 Fixed an issue with the Statistics Page reporting incorrect information because the DB file names were different than the default names.

System APPF-1482 Fixed several issues with the System Statistics page.

System APPF-1727 Updated the Outbound Email edit dialog to ensure required fields have data, before allowing the user to save the dialog.

Ticketing PROTECT-527 Filtering the Ticketing > View Summary page, then using the Set Field button to update selected tickets now updates just the selected tickets.

Ticketing LI-157 Fixed an error message that displayed when trying to view the Ticketing / View Summary page in a high volume environment.

Ticketing PROTECT-860 Fixed an issue with opening a file attachment in a ticket created using the Ticketing email reader if the filename contained spaces.

Ticketing PROTECT-837 The 'Ticket Summary' field in tickets displayed in the Ticketing > Create/View page no longer shows encoded HTML when special characters are included.

Edge Services END-1770 Downloading files via HTTP from the VSA could be slow under some circumstances. This has been fixed.

Edge Services END-1609 Edge Services could terminate if it encountered a SQL deadlock. Now the SQL statement will be retried.


19

Edge Services END-1804 Edge Services now processes TLS handshakes significantly faster than before. In addition if it receives a flood of TLS connections, it will no longer use 100% CPU while processing them.

Edge Services END-1826 Edge Services would occasionally terminate when it lost connectivity with SQL Server. This has been fixed.

Edge Services END-1604 Edge Services would terminate if it lost connectivity with SQL Server. It will now attempt to reconnect, and continue to run if that attempt is successful. However it will still terminate if it is unable to reconnect to SQL Server.

Edge Services END-1599 Fixed an issue that denied Kaseya Edge Services access to SQL Server after a password change.

Edge Services END-1593 Fixed an issue with the redirection of http To https for Edge Services.

Edge Services END-1605 This fixes intermittent crashes at the Edge Services when it's attempting to process large number items on the Windows Message queue.

Edge Services END-1603 Updated the way log files are managed for Edge Services.

Endpoint END-1765 Fixed an endpoint provisioning error that occurred if the secondary kserver address did not resolve to a VSA server.

Endpoint END-1653 In rare circumstances, the KaseyaEndpoint and Kaseya.AgentEndpoint processes could use large amounts of CPU. This has been fixed.

Kinstall END-1626 Fixed an issue with the VSA certificate user permissions during installation.

KServer VAKF-928 Fixed an issue with an uninitialized agent procedure variable causing the Kserver process to terminate when compared with a registry key value.

KServer VAKF-966 Fixed an issue with long event log messages on agent machines stopping the KServer process.

KServer VAKF-994 Fixed an issue with the Kserver service when processing large memory allocation requests.

KServer VAKF-917 Fixed issue where an agent procedure cause the KServer process to terminate if the agent is using LAN cache and the file name is incorrect and too long.

KServer VAKF-991 Reduced the memory requirement for auditing server machines with a high number of users to avoid memory allocation issues.

KServer VAKF-956 Some redundant KServer log messages are now being suppressed, if nothing significant has happened in the last 30 seconds.

Kserver APPF-1477 This fix resolves a performance issue on aging event Instances that could result in a timeout.

Licensing APPF-1608 Running GetCheck.asp no longer overwrites the loadfunclist.sql file.

REST API APPF-1645 Fixed a parameter setting typo in the REST API documentation.

REST API API-397 Fixed validation for the presence of the $top parameter in REST API requests.

REST API API-390 Improved the performance of the GET /assetmgmt/assets/{assetId} request.

Security Vulnerability

APPF-1817 A security vulnerability was removed.




IAMV-3999 A security vulnerability was removed.


20

Security Vulnerablity

VAKF-867 A security vulnerability was removed.

Support Pages APPF-415 Fixed several links on the support.asp page pointing to the wrong port.

VSAPres AF-1587 Fixed an issue with selecting both rows in a grid using Select All, when filtering only displays two records.

Database Views VC-13 Fixed an issue with the "vSystemInfoManual" database view not being created in a new install of the VSA.

Database LI-125 Logging capabilities were added to the database cleanup project (Project Oscar).

Reapply Schema DEVOPS-193 Fixed an issue running reapply schema from the System > Configure page on a remote system.

Anti-Malware ATTWO-1587 Anti-Malware now displays a reboot flag after an install failure, when this is all that is needed to successfully install.

Anti-Malware ATTWO-1907 Applying an exclusion for a threat to a selected profile or all profiles using the Anti-Malware > Detections page no longer unapplies those profiles from their machines.

Anti-Malware ATTWO-1653 Fixed a UI issue with selected Anti-Malware profile scheduled scan options being disabled.

Anti-Malware ATTWO-1535 Fixed an error running a report using the 'AM Monthly Counts' report part.

Anti-Malware ATTWO-1553 Fixed an issue that prevented the reboot icon in the Anti-Malware UI from being cleared until a user logged into the agent machine.

Anti-Malware PROTECT-139 Fixed an issue which showed a scheduled recurrence in hours even if days was selected.

Anti-Malware ATTWO-1565 Fixed an issue with Anti-Malware agents migrated from Anti-Malware (Classic) still using the old log file path.

Anti-Malware ATTWO-1590 Fixed an issue with Get Status failing because the last scan date was returning a 'nan' string instead of a date.

Anti-Malware PROTECT-33 Fixed an issue with inaccurate Anti-Malware license counts in tenant partitions.

Anti-Malware ATTWO-1523 Fixed an issue with new installs creating multiple profiles with the same name.

Anti-Malware ATTWO-1524 Fixed an issue with showing the Update Definition action in the Pending Actions list.

Anti-Malware ATTWO-1699 Fixed the display of the compatibility error flag when Anti-Malware is initially installed using any profile.

Anti-Malware PROTECT-838 KaLua scripting has been removed from the process used to migrate agents from Anti-Malware (Classic) to Anti-Malware.

Anti-Malware ATTWO-1735 The new 9.3 Anti-Malware module now prevents users from migrating an agent installed with a version of Anti-Malware (Classic) older than version 1.8.

Anti-Malware ATTWO-1720 The state of the 'Show tooltip balloon when filesystem threat is blocked' checkbox in an Anti-Malware profile now matches the state of the MalwareBytes client on the endpoint.

Anti-Malware ATTWO-1536 Updated the 'AM Threat Statistics' and 'AM Threats' report parts to show the correct data.

Anti-Malware PROTECT-11 Updated the Anti-Malware executable used to run CLI commands, eliminating the creation of multiple processes on the agent machine.


21

Anti-Malware (Classic)

PROTECT-883 Fixed an issue with Anti-Malware (Classic) licenses not being returned to 'Full Available' after migrating machines to the new Anti-Malware module.


PROTECT-333 Fixed an issue with Anti-Malware (Classic) pending actions not being displayed in the Pending Actions column.


PROTECT-701 Fixed an issue with the Anti-Malware (Classic) > Repair and Connect Install dialog showing Antivirus server licenses.

Anti-Malware, Anti-Malware (Classic)

ATTWO-1620 Fixed an issue with displaying two different legacy "Anti-Malware Installation Statistics" reports, one for Anti-Malware and the other for Anti-Malware (Classic).

Antivirus PROTECT-836 Added a fix for removing registry entries on a 64 bit system, when migrating agents from Antivirus (Classic) to Antivirus.

Antivirus ATTWO-1697 Added a validation warning message when attempting to install an Antivirus client on top of an Antivirus (Classic) client, if the client is not up to date. "Please update to the latest version of KAV (10.2.4.674) on Classic KAV before migrating."

Antivirus ATTWO-1695 Added Scan Exclusions and Trusted Apps default entries to SaaS tenant partitions.

Antivirus END-1592 Antivirus pending actions are no longer delayed because the server and agent's time zones are greater than UTC.

Antivirus ATTWO-1567 Exclusions added to a profile using the Antivirus > Detections page now display on the profile's Exclusion tab on the Profiles page.

Antivirus ATTWO-1534 Firewall Status has been removed from the Antivirus Summary report.

Antivirus PROTECT-851 Fixed a 9.3 Antivirus license failure caused by an SQL script not executing during the R9.3.0.12 patch.

Antivirus ATTWO-1888 Fixed a locked file issue that prevented the Antivirus installation process from completing.

Antivirus ATTWO-1560 Fixed an error that could display when clicking the Antivirus > Machines > 'Get Status' button.

Antivirus ATTWO-1714 Fixed an issue in Antivirus that prevented 'trusted applications' from being ignored by Kaspersky on client machines.

Antivirus ATTWO-1869 Fixed an issue that allowed Antivirus to be installed even though the agent was suspended.

Antivirus ATTWO-1903 Fixed an issue that caused 0 machines to display when selecting agents and and Assign/Scan/Update, after installing Antivirus 10.2.5.3201 clients.

Antivirus ATTWO-1747 Fixed an issue that caused all data on the Antivirus > Machine page to disappear after:

Selecting the Antivirus > Show > Machines > Antivirus Installation option.

Sorting the page using 'WSC Reported Product Name' column.

Refreshing the page or navigating away and coming back.

Antivirus ATTWO-1931 Fixed an issue that caused Global Exclusions to be deleted after upgrading to 9.3.0.17.

Antivirus ATTWO-1844 Fixed an issue that prevented a profile from being deleted if quotes were included in an exclusion, such as "C:\Program Files".

Antivirus ATTWO-1603 Fixed an issue that prevented Antivirus from being uninstalled successfully.

Antivirus ATTWO-1862 Fixed an issue that prevented Antivirus installs from running when the 'prompt before install" option was selected in the install dialog.


22

Antivirus ATTWO-1778 Fixed an issue that prevented multiple machines from being migrated successfully from Antivirus (Classic) to Antivirus, when a batch migration was performed.

Antivirus ATTWO-1568 Fixed an issue that prevented the Live Connect Server Manager app from running from an agent machine that had Antivirus installed, unless the Live Connect server app was specified as a trusted app. These trusted apps are now added as global exclusions by default.

Antivirus AF-1836 Fixed an issue to ensure the 'select all' option respects the current machine filter on the Antivirus > Machines page.

Antivirus AF-1840 Fixed an issue to ensure the 'select all' option respects the current machine filter on the Antivirus > Machines page.

Antivirus ATTWO-1897 Fixed an issue where updating global exclusions caused the system to attempt to update every agent, regardless of Antivirus provisioning or install status.

Antivirus PROTECT-884 Fixed an issue with detecting auto removal of Antivirus (Classic) client was successful, preventing installation of the new Antivirus client from continuing.

Antivirus ATTWO-1885 Fixed an issue with duplicate system profiles in the drop-down list when clicking the Assign Profile button.

Antivirus ATTWO-1634 Fixed an issue with incorrect data displayed for Antivirus > Last Full, Critical, and Custom scan dates and times when the agent is in a different time zone than the server.

Antivirus PROTECT-772 Fixed an issue with KAV Service queries causing Kserver outages.

Antivirus ATTWO-1934 Fixed an issue with the Antivirus > Machines page mis-identifying machines as 'Not Installed" with the Antivirus client even though they were.

Antivirus ATTWO-1738 Fixed the display of multiple pending action icons in Antivirus and Anti-Malware when multiple endpoints are having update issues.

Antivirus ATTWO-1575 IP address validation was added to the Antivirus > Profiles > Network Attack Blocker > 'Addresses of exclusions' field.

Antivirus ATTWO-1894 Machines installed with Antivirus (Classic) no longer have to be upgraded from version 10.2.4.674 to version 10.2.5.3201 before migrating them to the new Antivirus module.

Antivirus ATTWO-1504 Multiple scans no longer run concurrently if a scan is already running.

Antivirus ATTWO-1599 Removed the display of the percentage scan completed, to prevent a false scan error from being displayed.

Antivirus ATTWO-1528 Sort and filter options were removed from the 'AV Components' column displayed on the Antivirus > Machines page.

Antivirus ATTWO-1526 The Antivirus > Dashboard page now displays counts that respect the machine ID/group ID filter you've selected.

Antivirus ATTWO-1540 The name value part called 'Machines With Unhandled Exceptions' no longer counts a detection with the Status of 'deleted' as an "unhandled exception'.

Antivirus ATTWO-1651 The 'out of compliance" alert is now suppressed until a new Antivirus client install has completed its initial configuration.

Antivirus ATTWO-1679 The state of the 'Scan new and changed files only' setting in Antivirus profiles now matches the state on the Kaspersky client on the endpoint.

Antivirus PROTECT-859 Updated the message displayed in Antivirus (Classic) after migrating a machine to Antivirus, indicating the machine is now managed using the Antivirus module.


23

Antivirus PROTECT-819 Updated the method of uninstalling Antivirus (Classic) when migrating machines to the new Antivirus module.

Antivirus ATTWO-1740 When a Policy Management policy is assigned to a machine that specifies an Antivirus alert profile--but does not specify a server profile and/or workstation profile--no install occurs and a 'missing profile' error displays in Antivirus for that machine.

Antivirus ATTWO-1629 When installing Antivirus clients, the 'Blocking Install Issues' list now respects the machine ID/group ID filter you've selected.

Antivirus ATTWO-1777 When scheduling the migration of a machine to use the new Antivirus module, the uninstall of the existing Antivirus (Classic) no longer occurs immediately. Instead it is uninstalled just prior to installing the new client.

Antivirus ATTWO-1638 You can now assign alert profiles to multiple agents at the same time.

Antivirus (Classic) PROTECT-842 Fixed an issue which caused the Antivirus (Classic) threat detection alert to fail in some environments.

Antivirus (Classic) PROTECT-16 Fixed an issue with deleting a quarantined file in Antivirus (Classic).

Antivirus (Classic), Anti-Malware (Classic)

PROTECT-622 Fixed an issue with populating the details panel of Antivirus (Classic) and Anti-Malware (Classic) client installs.

Antivirus, Anti-Malware

ATTWO-1701 Three alert actions were removed from the Configuration - Settings > Licensing Alerts page, for both of the new Antivirus and Anti-Malware module.

Create Alarm

Create Ticket

Script Name to Run All three alert actions required you to specify a machine, which does not apply to licensing alerts. Remaining alert actions include:

Email Recipients

Notify users in VSA Inbox

Notify users in VSA notification bar.


ATTWO-1739 A triggered Antivirus or Anti-Malware alert now only flags the module that encountered the alert condition.


ATTWO-1754 A triggered Antivirus or Anti-Malware alert now only flags the module that encountered the alert condition.


ATTWO-1546 After a new install or upgrade, the VSA requires about 30 minutes to download and create the new Antivirus and Anti-Malware packages used for client installs. This patch fixes an install failure that occurred if a client install was started by the user before the download and package creation was completed. A new download icon now displays if a client install is attempted, displaying the text 'Downloading OEM files to VSA'.


ATTWO-1716 Fixed an issue that caused duplicate agent rows to display in Anti-Malware and Antivirus modules.


ATTWO-1552 Fixed an issue that could prevent Antivirus and Anti-Malware from installing clients in a new install of the VSA.


ATTWO-1700 Fixed an issue with AM and AV license alerts not being generated in SaaS tenant partitions.


ATTWO-1649 Fixed an issue with assigned custom profiles not working when a weekly schedule is used.


ATTWO-1694 Fixed an issue with the pending action error icon not displaying on the Machines pages of the new Antivirus and Anti-Malware modules after a failed install.


24


ATTWO-1539 Fixed an issue with with Antivirus and Anti-Malware legacy reports showing the correct machines installed.


ATTWO-1529 For both Antivirus and Anti-Malware, the following De-duplication settings were removed from the Summary tab of Alert Profiles: * Every X minutes * Every X hours


ATTWO-1551 The 'definitions out of date" alert is now suppressed if 'Get Status' is clicked before a new Antivirus client has completed its initial configuration.


ATTWO-1745 The grids on the Machines pages of the Antivirus and Anti-Malware modules no longer select the top row agent by default.


ATTWO-1733 This patch ensures that if a machine doesn't have the profile or alert profile that a Policy Management policy specifies, then it is flagged as out of compliance in Policy Management.


DEVOPS-255 Fixed an issue with Kinstall not showing the 9.3 Anti-Malware and Antivirus install options, if not already licensed.


PROTECT-805 Fixed an error that could occur when Antivirus and Anti-Malware queries exceeded the parameter limitation of SQL,


ATTWO-1854 Fixed an issue with filtering agents on the Machines pages of the Antivirus and Anti-Malware modules.


ATTWO-1865 Fixed an issue with the dates and times specified for scheduling installs and uninstalls not being honored in Antivirus and Anti-Malware.


PROTECT-857 The new Antivirus no longer reports that Antivirus (Classic) is still installed when it is removed manually by the user.


ATTWO-1847 This fix ensures Antivirus and Anti-Malware license counts are consistently calculated, regardless of whether the VSA was newly installed or upgraded.


25


ATTWO-1685 Additional columns were added back to the Antivirus and Anti-Malware > Machines pages. (IP-1878/ATTWO-1685) The total list of columns now includes: In Antivirus

Machine ID

Install Status

Installed On

Pending Actions

WSC Reported Product Name

Agent Id

AV Components

AV Profile

Database Date

Flags

Has Active Threats

Last Critical Scan

Last Custom Scan

Last Full Scan

Last Reboot

Last Vulnerability Scan

Login Name

Management Version

Next Full Scan

Operating System

Reboot Needed

Time Zone Offset

WSC Manufacturer

WSC Up to Date

WSC Version In Anti-Malware

Machine ID

Install Status

Installed On

Pending Actions

WSC Reported Product Name

Agent Id

AM Components

AM Profile

Database Date

Flags

Has Active Threats

Last Flash Scan

Last Quick Scan

Last Full Scan

Last Reboot

Login Name

Management Version

Next Full Scan

Operating System

Reboot Needed

Time Zone Offset

WSC Manufacturer

WSC Up to Date

WSC Version


26

AuthAnvil in Kaseya

IAMV-3098 Fixed a validation error on the AuthAnvil > Configure Kaseya Logon page that allowed a file of any size to be imported as a certificate.

AuthAnvil in Kaseya

IAMV-3231 Fixed a validation issue when saving the username enter in the VSA > AuthAnvil > Agent Procedures Approval page.

AuthAnvil in Kaseya

IAMV-1410 Created a new procedure to process event logs for AuthAnvil alerts. This fixes an error that could occur when trying to configure alerts in AuthAnvil.

AuthAnvil in Kaseya

IAMV-3230 Added validation for the 'SAS URL' field in the 'Show Advanced' section of the AuthAnvil > Manage Agent Groups page.

AuthAnvil in Kaseya

IAMV-3097 Added validation for the 'Whitelisted Users' and 'Whitelisted IPs' fields on the AuthAnvil > Configure Kaseya Logon page.

AuthAnvil in Kaseya

IAMV-3776 Fixed an issue with respecting the 2FA prompt on the https://login.kaseya.net/default.aspx page.

AuthAnvil in Kaseya

IAMV-3507 Fixed an issue with showing admin notes in remote control log reports when AuthAnvil is enabled.

Discovery - Domain

DISMON-996 The following characters are now fully supported in Active Directory passwords used to log an AD user into the VSA: #, ##, <, <<, >, >>

Discovery - Network

DISMON-379 An issue with running a Discovery deep scan using a Mac agent was fixed.

Discovery - Network

DISMON-1039 Fixed an 'index out of range' error that could display when deleting Discovered Devices.

Discovery - Network

DISMON-1080 Fixed an issue with refreshing the Discovery Devices grid view when Reset is clicked.

Endpoint Security ATTWO-1570 Clicking the agent icon on the Security > Installation page now runs Kaseya Remote Control the same as the rest of the VSA.

Endpoint Security ATTWO-1661 Fixed an issue with downloading Endpoint Security virus definition updates using the Patch Management > File Source feature.

Endpoint Security ATTWO-150 The 'failed virus update' notification was updated. Also the error state is only displayed now if viruses definitions are actually out of date.

Mobility APPF-1754 Fixed a "loading data" message that never completes on the Devices page.

Network Monitor KNM-565 Added a new %[asset.category] format variable that can be used in email notifications.

Network Monitor KNM-957 Fixed a issue that could terminate the KNM server after triggering the creation of ticket from an alarm.

Network Monitor KNM-1018 Fixed an issue that caused a report to show blank pages if no tests existed for the machine being reported on, or the report included results for existing tests that were not selected.

Network Monitor KNM-978 Fixed an issue that caused the operating system of Linux assets to be reclassified as 'Unidentified Linux'.

Network Monitor KNM-1033 Fixed an issue that could cause the 'Kaseya Record Manager' service to occasionally hang when shut down.

Network Monitor KNM-1009 Fixed an issue with Network Management not being able to create a ticket if the partition GUID was larger than Int32.

Network Monitor KNM-1014 Fixed an issue with the 'Kaseya Network Monitor Gateway' service on the gateway agent not reconnecting with the server after upgrading the executable.

Network Monitor KNM-970 Fixed an issue with the 'save as' option for saving quick reports as custom reports not working in SaaS.

Network Monitor KNM-954 Gateways now attempt to reconnect if no response to the authpacket is received.


27

Network Monitor KNM-893 The dashboard NOC widget no longer includes assets in maintenance.

Network Monitor KNM-985 Updated the digital signature of the Network Monitor installer.

Network Monitor KNM-962 Updated the signing certificate used by Network Monitor components.

Patch Management

SDP-404 A 'Patch Automatic Update Finished' log entry is now added to the Agent Procedure Log when Automatic Update completes on a machine. The Report Part > Patch > Patch Status By Agent > Last Auto Update column now correctly displays the last auto update for a machine based on this log entry.

Patch Management

SDP-1151 Fixed an issue that allowed Patch Management > Automatic Updates to still be scheduled and generated after suspending an agent.

Patch Management

SDP-1007 Fixed an issue that caused Patch Management's scheduler to use the 'Distribution Window' value set for the previous schedule, instead of the one you set in the current schedule.

Patch Management

SDP-1288 Updated a SQL query to prevent time outs on the Patch Management > Initial Update page.

Policy Management

ATTHREE-410 Fixed an compliance check error that occurred after assigning a Protection > Application Blocker policy to machine groups.

Policy Management

ATTHREE-379 Fixed an issue that caused extraneous blank folders to remain in the Org/Machine Group assignment tree after deleting the Policy folder.

Policy Management

ATTHREE-412 Fixed an issue that could prevent Policy compliance checks and deployments from occurring in SaaS in some cases.

Policy Management

ATTHREE-402 Fixed an issue that could result in multiple Policy view compliance schedules running.

Policy Management

ATTHREE-430 Fixed an issue that may cause Policies to go out of compliance when empty Machine Profile settings do not match deployed values.

Policy Management

ATTHREE-419 Fixed an issue that prevented Policies from going out of compliance when some Patch Reboot Actions differ from their Policy settings.

Policy Management

ATTHREE-360 Fixed an issue that prevented users from adding run once Suspend Alarm schedules to a policy by leaving the recurrence blank or setting it to 0.

Service Desk ATTWO-1648 Fixed an issue displaying data on the Service Desk > Organization Tickets when a very large number of tickets exist.

Service Desk APPF-1442 Fixed an issue that could prevent inbound emails from being processed into Service Desk tickets.

Service Desk ATTWO-1204 The Service Desk > Request Mapping Procedure now passes the [$EmailPriority$] variable correctly.

Software Deployment

SDP-1196 Fixed an issue detecting .NET 4.5.2 is installed after a scan.

Software Deployment

SDP-1206 Fixed an issue that could cause the Software Deployment and Recovery cleanup script to fail during reinstall schema.

Software Deployment

SDP-114 Fixed an issue which showed machines on the Software Deployment > Status Pending Approvals page that were not in the user's scope.

Software Deployment

SDP-207 Fixed an issue with Software Deployment not detecting Adobe Reader DC as installed.

Software Deployment

SDP-118 Fixed an issue with the Software Deployment > Manage > Assign By Profile page not filtering machines based on the current machine filter.

Software Deployment

SDP-1395 Fixed an issue with the Software Deployment > Windows Installer > Uninstall String field data not being saved.


28

vPro NSM-1731 Fixed an issue that falsely identified .Net 3.5 framework was present on the vPro Proxy machine when it wasn't.

vPro NSM-1732 Fixed an issue that falsely identified machines as supporting AMT.


29

Bug Fixes - Beta 2

Agents VAKF-919 Fixed an issue auditing a machine with more than 32 logical CPUs.

Agents VAKF-1008 Fixed an issue causing the agent to hang on startup in certain environments.

Agents SDP-1335 Fixed a display-only issue on the Agent > Manage Agents page that made it appear the Agent > Copy Settings page had not successfully copied an agent credential from one agent machine to another.

Agents SDP-1581 Fixed an issue that prevented moving a machine to a different machine group if only 1 license was available.

Agents SDP-1604 Setting a machine ID filter no longer excludes all template accounts categorically inside the Agent Package wizard. Like agent accounts they will display if they match the conditions of the machine ID filter.

Agents SDP-1353 The 'Display accounts from' drop-down list in the Agent Package wizard on the Agent > Manage Agents page now lists machines in alphabetical order.

Agents SDP-1646 This fix ensures the dl.asp download page is available for installing agents in an on-premise VSA if no tenants are created using the Tenant Management module. The dl.asp page is also not available in SaaS environments.

Agents SDP-1438 Updated the tooltip for the Manage Packages > Create Agent Package > copy setting grid.

Agents APPF-1806 Fixed an issue with reports not honoring the 'end after x days' scheduling option.

Agents AF-2053 Fixed an issue with re-displaying the correct page of agent packages after editing an agent package.

Audit SDP-1345 The filtering of Microsoft Office products was removed from the Audit > Software Licenses page.

Agent Procedures AF-2034 Fixed an issue on the Agent Procedures > Schedule / Create page. 1) Without selecting a tree node, type an entry in the machine search field on the notification bar. 2) Leave the search result window open and click an agent procedure in the procedure tree. 3) The result is that the grid just says 'Loading Data'.

Notification Bar APPF-1845 Fixed the calculations and display of the SQL Memory configuration values in the SQL server notifications dialog.

Live Connect AF-2076 The Live Connect > Registry Editor now supports entering alphabetical characters in DWORD and QWORD values.

Live Connect END-1762 Fixed an issue that could cause Live Connect and Kaseya Remote Control to repeatedly disconnect after the VSA server was migrated.

Remote Control AF-1758 This fix ensures that a Kaseya Remote Control session launched from within Live Connect prompts the user to enter a reason for the remote control session, if required by User Role Policy or Machine Policy for the specific machine. This matches the behavior of Kaseya Remote Control sessions launched outside of Live Connect.

Executive Report APPF-1808 The HTML output of the Executive Summary report was narrowed slightly to enable users to copy and paste the contents of the HTML output, minus the charts, into a Word document successfully.

InfoCenter APPF-1772 Fixed an issue that caused LINUX Servers to be counted as workstations when in the Executive Summary report.

InfoCenter APPF-1932 Fixed an issue with legacy "Log" reports not showing date/time values when published.


30

Ticketing ATTWO-1991 Ticketing ticket notes saying 'summary updated' are no longer created each time the summary description is changed.

System APPF-207 Fixed an issue that prevented a user from changing his or her username, even when the System > Logon Policy > 'Prevent anyone from changing their logon name' checkbox was unchecked.

System API-430 Fixed an issue filtering role and scope lists by the user's assigned roles and scopes.

VSAPres AF-2108 'No records found' is now displayed when there are zero rows returned in a non-pageable grid.

Alerting DISMON-1167 Eliminating an exception related to processing alerts has resolved an issue with the PluginHost stalling.

Edge Services END-1865 Fixed an issue with Edge Services reconnecting with SQL Server.




AF-2039 A security vulnerability was removed.


AF-2040 A security vulnerability was removed.


END-1347 A security vulnerability was removed.



Anti-Malware ATTWO-1917 Fixed a Pending Actions error that prevented an Anti-Malware profile from being applied to a machine. The error states "Could not convert string to DateTime: NaN-NaN-NaNTNaN:NaN:NaNZ. Path 'LastFlashScan', line 20, position 48"

Anti-Malware PROTECT-552 The ignore.dat file is now automatically re-created on the Kaseya Server, should it become deleted.

Antivirus ATTWO-1919 Added a daily job to remove operation queues 2 days older than when they last ran.

Antivirus ATTWO-1945 Fixed an issue that caused disabled components to become enabled when a profile was edited and saved.

Antivirus ATTWO-1960 Fixed an issue that caused the Antivirus client to fail and one if its components become corrupted when invalid scan exclusions were configured.

Antivirus ATTWO-1891 Fixed an issue that prevented scheduling the Antivirus > Get Status command on a large number of agent machines simultaneously.

Antivirus ATTWO-1972 Fixed an issue with a duplicate agent displaying in the Antivirus module after a repair, install or upgrade when running the VSA using SQL Server 2008.

Antivirus ATTWO-1883 Fixed an issue with showing correct counts for Antivirus-protected workstations and servers when using the machine filter while running the Executive Summary report.

Antivirus PROTECT-916 Fixed the count displayed for Antivirus (Classic) 'Objects Scanned' in the Executive Summary report.

Antivirus ATTWO-1876 Fixed an issue that allowed a non-master user to select and assign a private profile created by another VSA user that should have been hidden.

Antivirus ATTWO-1714 Fixed an issue in Antivirus that prevented 'trusted applications' from being ignored by Kaspersky on client machines.


31

Antivirus ESR-518 Fixed an Antivirus pending actions error: 'Error On Endpoint: . Failed to query param object : Script error util.getEndpointInfo@getValue'. The error was caused by the Kaspersky API not returning the date of last definition update because of missing registry key.

Discovery DISMON-1182 Fixed the total count for devices displayed on the Discovery > Discovered Devices grid view.

Endpoint Security ATTWO-1872 Fixed an issue that caused Endpoint Security profiles to fail to be applied if the profile's Resident Shield tab specified file extensions that were longer than 4 characters or had an asterisk (*) prefix.

Mobility APPF-1611 Fixed an issue that prevented a mobile device from being re-registered with a new Mobility customer record, after being removed from an old Mobility customer record.

Network Monitor KNM-1036 Fixed an issue with the Network Monitor system log showing extraneous data .

Policy Management

ATTHREE-484 Fixed an issue that could prevent Policy compliance checks and deployments from running.

Service Billing APPF-1747 Fixed an issue that prevented exporting data from Service Billing from the following pages: Customers, Vendors, Sales Orders, Work Orders, Recurring Services, Procurement, Parts.

Software Deployment

SDP-1631 Added seed data to populate certain Software Deployment and Recovery values if the VSA is installed without internet access.

Deprecated or Obsolete Features

Agent APPF-570 Obsolete vPro columns were removed from the Manage Agents page.

Agents SDP-1398 The left panel listing the three steps of the Agent Package wizard was removed.

Support Pages PSE-31 The following 'Take action with no feedback' links have been deprecated and removed from the support.asp page. This includes:

Force Reapply Schema - clears the reapply in progress flag and runs it again.

Reapply Schema and Rebuild Indexes - Drops and rebuilds all database indexes. This could take a very long time.

Reset IIS note: Run script 101 to iisreset. Then schedules script 102 in 3 min to try again if 101 failed.

Reload Backup Components WARNING: Redownloading the Acronis installer will take a long time.

Rebuild groupIdMap, orgIdMap, and deptIdMap Original (delete and rebuild) New (incremental)

vPro NSM-1727 SAAS customers can no longer upload ISO or other files to SAAS VSAHiddenFiles.