30
State of WS$hln9ton Office of the Insure.nee Commlsaloner Haarlnga Unit PO Box 40255 Olympia WA 08604-0265 5000 Capitol Boulevard Tumwater, WA 96501 (360) 726-7002 FAX (360) 664-2782 [email protected],gov Demand for Hearing FILED Please type or print in Ink, Attach a copy of the Order or correspondence In dispute and all documents supporting.your demand. This Demand for Hearing can be mailed, faxed, hand-delivered or emailed to the Hearings Unit at the A '1: 2 For OIC Demands, please provide contact information for all other interested parties and their representatives. II R t , p rt ---- - HEAHl. PJWS-ONJ I eq ues mg a y' (required Information) l'.1 CE Of Name/Business Name·-····-·---······- OIC DaVita Inc, 16-0240 ·--------------------- Street Address City, State, Zip 2000 16th Street Denver CO 80202 Telephone Number Fax Number 303-876-7528 None ·contact Person___ Telephone Number --Trii'ail Address ·-------- Richard A. Hq.""sl"'"ey,__ ______ ""3'""'0..;;.3-""'8"-7""-6--'-7.=..:52:::.:80--.• _ ........ _, ______ _______ _ Iii Authorized Representative/Attorney for Requesting Party First -----------------·M:""'J.--· ------................ ____________ .. . ·------....... .R.<i.'lirL ________________________ . __ §_, ________________________ ·--------- d Subject Matter of Demand for Hearing . 0 Revocation or Denial of License D Revocation or Denial Certificate of Authority or Registration 0 Cease and Desist Order D Imposition of F"lne/Conaent Order OOther .... ... ......... ----------- ii Additional Parties/Representatives (for more parties and/or representatives, ploa;e attach addltlonal pages) Last Name First M.I. Gordon Matthew P .. Business Name -- ···--·-'------------·-·---·-- ......... Telephone Number Fax Number j Email Address 206-35Q-800Q ________ _______ .... jyl_Gord QD.@J1erl<lnscoie. CQ!D ___ .. ________________........... d Issues and Arguments a. Issues - Briefly describe each issue or area of dispute that you wish us to consider. Attach additional pages If necessary. See attached Demand for Hearing, REV (6116)

R CE Of OIC DaVita Inc, · 2019-12-31 · WASHINGTON STATE OFFICE OF THE INSURANCE coMM1ss10NifR I 1.. ..E D In the Matter of DaVita Kidney Care DEMAND .FOR HEARING Order No. 16-0240

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Page 1: R CE Of OIC DaVita Inc, · 2019-12-31 · WASHINGTON STATE OFFICE OF THE INSURANCE coMM1ss10NifR I 1.. ..E D In the Matter of DaVita Kidney Care DEMAND .FOR HEARING Order No. 16-0240

State of WS$hln9ton Office of the Insure.nee Commlsaloner Haarlnga Unit PO Box 40255 Olympia WA 08604-0265 5000 Capitol Boulevard Tumwater, WA 96501 (360) 726-7002 FAX (360) 664-2782 [email protected],gov

Demand for Hearing

FILED Please type or print in Ink, Attach a copy of the Order or correspondence In dispute and all documents supporting.your demand. This Demand for Hearing can be mailed, faxed, hand-delivered or emailed to the Hearings Unit at the aW{+s~~M:>~eti A '1: 2 '~ For OIC Demands, please provide contact information for all other interested parties and their representatives.

II R t , p rt ---- - HEAHl. PJWS-ONJ I eq ues mg a y' (required Information) l'.1 • CE Of Name/Business Name·-····-·---······- OIC ca1J'illlllMJ~BlHMISSltlN£,,___~ DaVita Inc, 16-0240 ·--------------------- r=~=""'"~=---------1 Street Address City, State, Zip 2000 16th Street Denver CO 80202

-"";:"---o'C"'-:---------~-----'-------------·---·-Telephone Number Fax Number 303-876-7528 None ·contact Person___ Telephone Number --Trii'ail Address ·--------Richard A. Hq.""sl"'"ey,__ ______ ""3'""'0..;;.3-""'8"-7""-6--'-7.=..:52:::.:80--.• _ ........ _, ______ ~_ch.i;i~£:h2.Sley@davita~c_:g.!:1! _______ _

Iii Authorized Representative/Attorney for Requesting Party First -----------------·M:""'J.--· ------................ ____________ .. .

·------....... .R.<i.'lirL ________________________ . __ §_, ________________________ ·---------

d Subject Matter of Demand for Hearing . 0 Revocation or Denial of License D Revocation or Denial Certificate of Authority or Registration 0 Cease and Desist Order

D Imposition of F"lne/Conaent Order OOther ·--,·------~ .... ~ ... ~ ......... ---------------··~·-----·---··-----··"--~-~--·---------------ii Additional Parties/Representatives (for more parties and/or representatives, ploa;e attach addltlonal pages)

Last Name First • M.I. Gordon Matthew P ..

Business Name -- ···--·-'------------·-·---·--

~~~~J~;v~L~:~~~.9 ......... -----~~~~~~--- --·-J--~-~~R~~~~1~s1 ~--~~~~~~:·:~=~= Telephone Number Fax Number j Email Address 206-35Q-800Q ________ _206-35_f!:-.~.QQQ _______ .... jyl_Gord QD.@J1erl<lnscoie. CQ!D ___ .. ________________ .......... .

d Issues and Arguments a. Issues - Briefly describe each issue or area of dispute that you wish us to consider. Attach additional pages If necessary.

See attached Demand for Hearing,

REV (6116)

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b. Arguments - Explain why each Issue or area of dispute listed above should be decided In your favor. Attach additional pages If necessary. To the extent known, cite applicable rules, statutes, or cases In support of your arguments. Enclose copies of documents concerning your arguments including documents the Department previously requested from you that you have not yet provided.

See attached.

iii Signature

Either the Requesting Party or the Attorney/Representative can sign this Demand far Hearing. However, If the Representative Is submitting the Demand, contact Information for the Requesting Party l1l\!fil be provided under Section 1 above and the Attorney/Representative's contact information must be provided in Section 2.

Requesting Party:

___________ ........ -------------·····----Signature Date

Name (pleaae print or type) Title

6/15/17

Signature Date

Matthew P. Gordon Of Attorneys for Requesting Party Name (please print or type) Title

REV (6/17)

Page 3: R CE Of OIC DaVita Inc, · 2019-12-31 · WASHINGTON STATE OFFICE OF THE INSURANCE coMM1ss10NifR I 1.. ..E D In the Matter of DaVita Kidney Care DEMAND .FOR HEARING Order No. 16-0240

WASHINGTON STATE OFFICE OF THE INSURANCE coMM1ss10NifR I 1.. .. E D

In the Matter of

DaVita Kidney Care DEMAND .FOR HEARING

Order No. 16-0240

lul"I JUN I 5 A ··1: 2 i::

HEARINGS Ufl!IT OFFICE OF

INSURANCE COMMISSIDMER

Pursuant to RCW 48.04.010 and WAC 284-02-070, DaVita, Inc. ("DaVita") hereby

appeals, contests, and demands a hearing regarding the Order to Cease and Desist dated May 5,

2017, Order No. 16-0240 ("Order") issued by the Office of Insurance Commissioner ("OIC"). A

copy of the Order is attached as Attachment A. Pursuant to WAC 284-02-070(2)(d)(i), DaVita

requests that the Commissioner appoint a chief presiding officer to hear and determine this

matter.

I. INTRODUCTION

The Order is not in the best interest of Washington insureds. It originated with and

reflects an insurer's desire to increase its bottom line hy reducing its numbers ofchronically ill

patients, including ones with end-stage renal disease (ESRD), to increase its profits. In furthering

that effort, the Order perhaps inadvertently places insurers' bottom lines above the needs of

vulnerable consumers who are in desperate need of dialysis services, many of whom would

unquestionably benefit from having private insurance.

DaVita's insurance counselors help educate patients about available insurance options,

including private insurance, so that the patients can make the best choices for themselves.

Insurance companies want to stop that because, upon learning of their options, some patients

conclude that they want private insmance. Silencing insurance counselors to try to limit the flow

of information to patients-and, consequently, their capacity to make informed choices about

insurance-is not in the best interest of dialysis patients.

The Order misreads both the facts and the law, and thus overreaches, as DaVita is not an

insurer, and its insurance counselors are not insurance producers. Rather, like other financial 1

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counselors employed by hospitals and tbe healthcare navigators who work for the Washington

Health Care Exchange, DaVita's insurance co1mselors help patients navigate complex health

insurance options, and, when needed, help them deal with the considerable paperwork required

by insurers. DaVita's insurance counselors do not sell insurance policies, they do not receive

commissions or bonuses for signing patients up for insurance, and their activities are expressly

exempted from Washington's licensure requirements for insurance producers.

The Order also attacks DaVita's First Amendment right to convey truthful healthcare­

related information. And it would contravene federal regulations that require dialysis providers

like DaVita to provide its patients with information about financial assistance and insurance

options so that they may learn about and obtain the coverage that is best suited to their needs.

JI. GROUNDS FOR RELIEF

Pursuant to RCW 48.04.010(2), DaVita sets forth the following grounds for relief. By

doing so, DaVita does not waive, and affirmatively reserves, the right to raise additional grounds

and arguments for relief.

A. General grounds for relief.

1. The Order demands that DaVita "immediately cease and desist from:

A. Engaging in or transacting the unauthorized business of insurance in the state of

Washington;

B. Seeking, pursing, and obtaining any insurance business in the state of

Washington;

C. Soliciting Washh1gton residents to sell any insm·ance issued or to be issued by an

unauthorized insurer; and

D. Soliciting Washington residents to induce them to purchase any insurance."

2. DaVita generally challenges the Order on the legal basis that DaVita does not

engage in the conduct that the Order purports to proscribe: DaVita does not engage in the

insurance business or transact insuran.cc in Washington; DaVita does not seek, pursue, or obtain

2

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insurance business in Washington; DaVita does not solicit Washington residents to sell any

insurance; and DaVita does not solicit Washington residents to induce them to purchase any

insltl'ance.

3. Moreover, the Order is based on an incorrect premise: that DaVita and its

insurance counselors must be licensed as an inslll'ance producer to assist patients with navigating

the complex maze of insurance coverage options. DaVita is not an insurer, and its insurance

counselors are not inslU'ance producers. Washington statutorily defines "insurance prnducer" as

one who sells, solicits or negotiates insurance. RCW 48.17.010. Washington expressly exempts

from the insurance producer licensure requirements someone who secures and furnishes

information for the plll'pose of enrolling individuals under insltl'ances plans and is paid no

commission for such services. RCW 48.17.062(2). DaVita's insurance counselors fall squarely

within this "Insltl'ance Counselor Exception"-they furnish information to assist patients

enrolling in insurance plans, be tl1ey government or commercial, and they are paid no

commission. As a result, neither DaVita nor its insurance counselors must obtain an insurance

producer license under Washington law.

4. The role of Da Vita's insurance counselors is similar to that of financial counselors

employed by other healthcare providers in Washington, including hospitals, and the Washington

Health Benefit Exchange's own Washington Healthplanfinder navigators. According to the

Exchange, its navigators "help customers thtough the application and enrollment process from

start to finish."1 Those navigators help individuals complete applications, help them "enroll in

health insurance coverage," and help "explain coverage options mu;! thq availability olli11111cifil

assist:imcc_tg_)Qyvm· tl1£tOSt ofinsura11cep1·1.m1iu1ru?." (Emphasis added.) Those are precisely the

services that DaVita's insurance counselors provide, and, apparently, precisely the Feason the

legislature enacted the Insurance Cotmselor Exception. Yet the Order seeks to improperly and

1 See ]J1Ip~;ifww~~"w1!.hh.1&'cl111ug~,m:uillfil:l!~JMl9.YillJ!!ll!li·

3

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selectively prohibit DaVita from doing, through its insurance counselors, what the Washington

Health Benefit Exchange docs through its navigators.

5. DaVita also generally challenges the Order on grounds that it·purports to limit

DaVita counselors' ability to commtmicate truthful information to patients, to the detriment of

the patients and in contravention of federal requirements for dialysis providers. Among other

things, the Centers for Medicare and Medicaid Services (CMS), the federal a,gency that

administers both Medicare and Medicaid, mandates that dialysis facilities inform patients of their

rights and account for patients' psychosocial needs, including "the right to be told about any

financial help available[.]" Regulations promulgated by CMS also require that dialysis patients

"[b]e informed of services available in the facility and charges for services not covered under

Medicare." 42 C.F.R. § 494.70(11).

6. DaVita further generally challenges the Order on the basis that by seeking to limit

the information that its insurance connselors may disseminate, the Order would interfere with

DaVita's First Amendment rights to free speech. The First Amendment protects DaVita's and its

insurance counselors' right to convey trnthful, non-misleading information about insurance

options to DaVita's patients. See, e.g., United States v. Caron/a, 703 F.3d 149, 168 (2d Cir.

2012).

7. .DaVita also challenges the Order on policy grounds. The Order serves the

interests of insurers by furthering their efforts to limit the number of patients afflicted with

ESRD, thus reducing the number of chronically ill patients on their rolls. In so doing, it

disserves the interests of some of the most vulnerable Washington consumers by lhnHing

info1mation they will receive about their insurance options, to their detriment, where private

insurance m11y be their best option.

B. Additional grounds for relief,

Additional grounds for relief include, but are not limited to the following responses to the

allegations in the Order:

4

124131-110021135612083, 1

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1. The Order relies on a complaint that misstates facts. The complaint from

Premera Blue Cross ("Premera'') is said to have alleged 'that DaVita has been directing

Washington Medicaid patients to enroll in "Premera's Life Wise Health Plan"2 because that plan

pays higher insurance benefits to dialysis providers than Medicaid. Order at i! l. While DaVita

ls nnaware of the specific contents of that complaint because OIC refosed DaVita's request to

provide it, the Order's allegations about directing patients are inaccurate. DaVita's insurance

counselors do not direct patients to enroll in a particular plan or plans. They inform patients

about a range of their insurance options, both government and private, and, if needed or

requested, they assist patients with the enrollment process with the insurer the patient selects.

2. The transcripts of telephone calls referenced in the Order confirm that DaVita's

insurance counselors are not selling or soliciting insurance. The Order references recordings of

telephone calls placed by a DaVita insurance counselor, Cary Ancheta. Order at ,,l 3-4. DaVita

received from counsel for Premera transcripts of two telephone calls placed by Ms. Ancheta, and

those transcripts show that Ms. Ancheta was merely trying to help patients obtain the Life Wise

application form. The Insumnce Counselor Exception expressly exempts such assistance from

Ji censure requirements. See RCW 48.17 .062(2). The transcripts do not reflect Ms. Ancheta

urging or directing patients to enroll with Life Wise or any other insurer. Nor do they suggest

that Ms. Ancheta is receiving a commission for providing assistance to DaVita patients. In short,

the transcripts confirm that Ms. Ancheta's activities fit squarely within the parameters of the

Insurance Counselor Exception.

3. OIC references a Power Point presentation that allegedly directed DaVita

personnel to "target" Medicaid-eligible patients to get them to purchase commercial insurance.

Order at, 5. DaVita is unaware of the particular Power Point referenced and consequently

2 The Order appears to conflate Premera with Life Wise. According to its website, Life Wise Health Plan of Washington is a separate corporation and an independently registered insurer that appears to be part of the Premcra Blue Cross Group family of insurance companies.

5

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cannot address it directly, but DaVita does not instruct its personnel to direct patients toward any

particular insurance. To the contrary: DaVita trains its insurance counselors to inform patients

about their options without directing them toward any particular alternative and to help facilitate

enrollment with the insurer the patient selects. This is information that ESRD patients deserve,

not least because, for many, private insurance may better fit their needs. "Congress has long

rocognized the importance of dialysis treatment for ESRD patients and has afforded patients the

opportunity to elect coverage that best serves their needs." Dialysis Patient Citizens v. Burwell,

No. 4:17-CV-16, 2017 WL 365271, at •1 (E.D. Tex. Jan. 25, 2017) (Memorandum Opinion and

Order).

4. Indeed, the Order is premised on a misapprehension ofDaVita's patients and their

healthcare needs: it assumes that no patient would be better served by commercial insurance

because "the level ru1d quality of care that DaVita provides to patients is not affected by whether

the patient has Medicaid or commercial insurru1ce." Order at~ 5. It is true that DaVita provides

the same high level of care to all of its patients, regardless of the type of insurance coverage they

enjoy. But that is not the relevant issne. ESRD patients commonly have complex healthcare

needs that require healthcare services in addition to dialysis. Private instn·ance may enable

patients to access a wide network of providers for these services, including specialists that may

not be available for people with government insnrance. The W ~shington State Health Care

Authority recognizes this: in describing its Premium Payment Program, the HCA touts as one of

the benefits of private insurance "[a]ccess to specialists ... that aren't covered nuder Medicaid."3

Private insurru1ce may also provide better access to medical care when patients are traveling

outside their home state. Likewise, private insurance often provides dental benefits that are not

available under public plans, and good dental health is a mandatory prerequisite for getting a

kidney transplant. ln fact, data shows that privately-it1Sl1rcd dialysis patients arc mnch more

'See htlps://www.hca.wa.gov/frce-or-low-cost-health-care/program-administration/premium-payment-program.

6

124131 -00021135612083.1

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likely to get a transplant than patients on government plans. Moreover, for patients with families,

the coverage options for their family members are often superior if the patient has private

insurance. See Dialysis Patient Citizens, 2017 WL 365271, at *I ("Private insurance is

particularly attractive to ESRD patients with families because Medicare does not provide

coverage for spouses and dependents."). Finally, private insurance is often less expensive for

ESRD patients. Because of the often significant Medicare copays-and the fact that, in many

states, ESRD patients are ineligible for Medigap policies-private insumnce will often result in

fewer out-of-pocket expenditures, particularly if it is layered onto existing government

insurance.

5. The Order also references a Premera policy concerning acceptance of premium

payments trom third-party vendors. Order at 1 6. The Order appears to be referring to a

Life Wise policy, which Life Wise explains on its website: "Life Wise does not accept payments

from third parties for individual health plans except where required by law. Jn most cases, you

or another family member must pay for your health plan from a personal accoimt."4 Life Wise's

policy does not prohibit patients from receiving premium assistance; rather, it merely requires

that the premium payment come from the patient's accoimt rather than a third-pruty account. As

a result, even if the allegations abont DaVita "having the AKF send the premium funds to the

patient directly" were accurate, that would not violate Life Wise's policy.

6. More importantly, even if it were relevant, the OlC should not rely on Life Wise's

policy because the requirements of that policy towru·d third-party payments are irrelevant to

whether, as the Order alleges, DaVita violated RCW 48.05.030, 48.15.020, or 48.17.060, the

Washington State Insurance Code provisions cited. See Order at 1if 7-8. DaVita did not violate

those provisions. The transcripts of Ms. Ancheta's calls show, if anything, unlawful conduct by

LifeWise--not DaVita. The transcript of the second call from Ms. Ancheta, in particular,

7

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demonstrates that Life Wise instructed its employees to not talk to insurance cmmselors from

DaVita, thereby hindering dialysis patients' ability to enroll with Life Wise. Togefuer with a

policy refusing payments from fuird parties, Life Wise appears to be attempting to reduce the

numbers of dialysis patients on its rolls, in violation of anti-discrimination provisions in the

Affordable Care Act. See, e.g., 42 U.S.C. §§ 300gg-l(a) & 2(b); 42 U.S.C. § 1303l(c)(l)(A); 42

U.S.C. § 18022(b)(4)(D). Insurance companies may not exclude individuals from coverage or

deny benefits "on the basis of race, color, national origin, sex, age, or disability." See 42 U.S.C. §

181l6(a); 45 C.F.R. § 92.101. ESRD is a recognized disability, and those suffering from it are a

protected class. See 45 C.F.R. § 92.4. And because more than 40% of all ESRD patients are

African-American, Hispanic or Latino, disc1imination against ESRD patients disproportionately

targets minorities.

This type of discriminatory conduct by commercial insurers has been recognized and

condemned by members of Congress from bofu sides of the aisle. On May 31, 2017, in a rare

display of bipartisanship, more than 180 members of Congress, including 27 members from the

Ways & Means and Energy and Commerce Committees, and 35 members from the

Congressional Black Caucus, sent a letter to the Secretary of the U.S. Department of Health and

Human Services (HHS) urging that HHS "take steps to prevent discrimination against our

nation's sickest patients that limits their ability to choose the health insurance plan tl1at best fits

their needs." See Attachment B. In that letter, the members of Congress noted that "[t]here is

broad bipaiiisan support in Congress for protecting the ability of charitable assistance programs

to provide premium and cost sharing assistance to patients enrolled in qualified health plai1s

(QHPs) and other insurance products." They further noted their concerns about QHPs

"discriminat[ing] against Americans with rare diseases, chronic illnesses ai1d other catastrophic

conditions by rejecting them on fuc basis oftl-1e insurance premium and cost sharing assistance

that lhey receive from nonprofit organization[,]" and observed that such practice. "essentially

allows insurers to 'steer' patients to the government or other plans to avoid providing coverage."

8

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The members of Congress mged HHS to ensnre that "patients are empowered to select the plan

that works best for their needs based on their own health and financial considerations."

8. Finally, the legal conclnsion in the Order is based on inaccnrate facts and a

misreading of applicable law. The Order conclndes that, "[b]y asking or nrging their patients to

apply for the Life Wise Health Plan from a particnlar insnrer, DaVita and Ancheta solicited

insurance within the meaning of the Insnrance Code with [sic] any license to do so and therefore

violated RCW 48. 17.060(1 ). " Order at'\[ 8. That conclusion is premised on an inaccnrate

understanding of the facts. DaVita does not train or direct its connselors to ask or urge patients

to enroll for insnrance with a particular provider. And the evidence cited in the Order--the

transcripts of Ms. Ancheta's two telephone calls-provides no support for the assertion that

DaVita "ask[s] or nrg[es]" its patients to apply for the Life Wise Health Plan. Moreover, the

conclnsion is legaUy and factually withont merit because, like Washington's Healthplanfinder

navigators, DaVita insurance counselors receive no commission and are not reqnired to be

licensed as insnrance prodncers. See RCW 48. 17 .062(2).

III. CONCLUSION

The Order is w1suppo1ted by facts or law and should be rescinded.

DATED: Jnne 15, 2017

9

124131-00021135612083. 1

PERKINS cou; LLP

By: ~~----~

David B. Robbins, WSBA No. 13628 [email protected] Matthew P. Gordon, WSBA No. 41128 [email protected]

120 I Third Avenue, Snite 4900 Seattle, WA 98101-3099 Telephone: 206.359.8000 Facsimile: 206.359.9000

Attorneys for DaVita, Inc.

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Attachment A

Page 13: R CE Of OIC DaVita Inc, · 2019-12-31 · WASHINGTON STATE OFFICE OF THE INSURANCE coMM1ss10NifR I 1.. ..E D In the Matter of DaVita Kidney Care DEMAND .FOR HEARING Order No. 16-0240

ST ATE OF WASHINGTON OFFICE OF THE INSURANCE COi\li\llSSIONER

In the Malter of

DaVita Kidney Care, Order No. 16-0240

Unauthorized Entity. ORDER TO CEASE AND DESIST

Respondent.

Pursuanl to RCW 48.02.080, RC\V 48.!5.020 (solicitation by unauthorized insurer],

RCW 48.15.023 [unauthorized activities], and RCW 48. l 7.063 [unlicensed activities), the

Insurance Commi$sioner of the state of Washington ("'Insurance Commissioner'') orders the

above-named Respondent, and its officers, directors, trustees, employees, agents, and affiliates to

immediately cease and desist from:

A. Engaging in or transacting the unauthorized business of insurance in the state of Washington;

B. Seeking. pursuing, and obtaining any insurance business in the state of Washington;

C. Soliciting Washington residents to sell any insurance issued or to be issued by an unauthorized insurer; and

D. Soliciting Washington residents to induce them to purchase any insurance.

BASIS:

I. The Insurance Commissioner's office received a complaint that DaVita Kidney

Care ("DaVita''), a major nationwide kidney dialysis medical provider, has been directing their

state of Washington Medicaid patients to specifically enroll in Premera's Life\Vise Health Plan,

because Premera's plan pays higher insurance benefits to providers for kidney dialysis treatments

than does Medicaid. According to the complaint, Cary Ancheta ("Ancheta") was one of the DaVita

employees engaging in this activity.

ORDER TO CEASE AND DESIST ORDER NO. 16-0240

LA - 1340003 • I

State of Washington Office of Insurance Commissioner PO Box 40255 Olympie. WA 98504-0255

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2. Neither DaVita nor Ancheta has any certificate of authority, insurance producer's

license, nor any other authorization from the Insurance Commissioner to conduct any kind of

insurance business in the state of Washington.

3. Ancheta, who is a financial/insurance counselor for DaVita Kidney Dialysis, was

recorded when she called Premera customer service saying she was trying to sign up approximately

30 kidney dialysis patients, most of whom are receiving Medicaid, onto Premera's Life Wise Health

Plan.

4. The Insurance Commissioner's staff obtained one audio recorded telephone call

and written transcripts of two additional calls Ancheta made to Premera customer service

representatives. Ancheta told the Premera customer service representative that she needed the

paper application for the patient so it could be sent to the American Kidney Foundation (AKF)

who would pay the patient's health Insurance premium. Ancheta knows that Premera does not

accept third party payments; therefore the AKF would.send the patient's health insurance premium

to the patient who would then pay Premera.

5. The Insurance Commissioner's staff also obtained a copy of a Power Point

presentation that was sent to DaVita financial and insurance counselors and social workers

directing them to "target" Medicaid eligible patients to get them to purchase commercial insurance.

They were instructed to tell the patients that by purchasing commercial insurance, they would have

access to better services. However, the level and quality of care that DaVita provides to patients

is not affected by whether the patient has Medicaid or commercial insurance. The patient was

given a list of "'kidney friendly carriers'' but the former social worker could not say if the patient

or someone with DaVita selected the carrier. The patient then filled out an application for the AKF

a non-profit organization that pays insurance premiums for kidney dialysis patients.

6. Premera has a policy which prohibits premium payments from third-party vendors,

either dire<:tly or indirectly. According to Premera, DaVita attempts to circumvent this requirement

by having the AKF send the premium funds to the patient directly, the patient cashes the check, and

pays Premera directly. Premera's insurance application form asks the prospective insured to affirm

that the premium payments are not being made directly or indirectly by third-party payers. The

prohibition to accept third-party payments was a Premera company policy.

ORDER TO CEASE AND DESIST ORDER NO. 16-0240

LA- 1340003 - I

2 S<are of Washing<on Office of Insurance Commissioner PO Box 40255 Olympia. WA 98504-0255

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7. Respondent's actions described herein violate Insurance Code provisions that

include RCW 48.05.030 (certificate of authority required), RCW 48.15.020 (solicitation by

unauthorized insurer prohibited), and RCW 48.17.060 (license required).

8. In particular, RCW 48.17.060(1) provides that a person shall not sell, solicit, or

negotiate insurance in this state for any line or lines of insurance unless the person is licensed for

that line ofauthority. RCW 48.17.010(14) provides thaq1person solicits insurance when by asking

or urging a person to apply for a particular kind of insurance from a particular insurer. By asking

or urging their patients to apply for the LifeWise Health Plan from a particular insurer, DaVita and

Ancheta solicited insurance within the meaning of the Insurance Code with any license to do so

and therefore violated RCW 48.17.060(1).

Any violation of the terms of this Order by Respondent will render the violator(s) subject

to the full penalties authorized by RCW 48.02.080, RCW 48.15.023, RCW 48.17.063, and other

applicable sections of the Insurance Code of the state of Washington.

The Respondent has the right to demand a hearing in accordance with RCW 48.04.010,

WAC 284-02-070, and WAC 10-08-110.

This Order shall remain in effect subject to the further order of the Insurance

Commissioner.

THIS. ORDER IS EFR;,CTIVE IMME~ELY AND IS ENTERED Washington,this ~ dayof · . ,2017.

mt..~

at Tumwater,

MIKE KREIDLER Insurance Commissioner

By and through his designee

/Z~ DARRYLE.~ Insurance Enforcement Specialist Legal Affairs Division

ORDER TO CEASE AND DESIST ORDER NO. I 6-0240

LA - 1340003 - I

State of Washington Office of Insurance Commissioner P0Box40255 Olympia, WA 98504-0255

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CERTIFICATE OF MAILING

The undersigned certifies under the penalty of perjury under the laws of the state of

Washington that I am now and at all times herein mentioned, a citizen of the United States, a

resident of the state of Washington, over the age of eighteen years, not a party to or interested in

the above-entitled action, and competent to be a witness herein.

On the date given below I caused to be served the foregoing Order to Cease and Desist on

the following individual(s) by email and by depositing in the U.S. mail via state Consolidated Mail

Service with proper postage affixed to:

DaVita Kidney Care 2000 16th Street Denver CO 80202

DaVita Health Care Partners, Inc. 2000 16th St Denver CO 80202

Ellyn L. Stemfield Mintz Levin 701 Pennsylvania Avenue NW Washington DC 20004 [email protected]

Dated this --~~ht~-- day of /,/I,/ 7

JOSH PACE Secretary Senior Legal Affairs Division

ORDER TO CEASE AJ'JD DESIST ORDER NO. 16-0240

LA - 1340003 · l

4

, 2017, in Tumwater, Washington.

State of Washington Office of Insurance Conunissioner PO Box 402 55 Olympia. WA 98504.0255

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Attachment B

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<!.tongr.enn 1.tf t~c 'lnitc!I §>tatc.n Wm11Jingtn11, 1!l<!r 20515

The Honorable Tom Price, MD Secretary

May 31, 2017

U.S. Department of Health and Human Services 200 Independence Avenue, SW Washington, DC 20201

· Dear Secretary Price:

As you assume your role leading the Department of Health and Human Services (HHS) and the many important programs under its purview, we encourage you to take steps to prevent discrimination against our nation's sickest patients that limits their ability to choose the health insurance plan that best meets their needs. There is broad bipartisan support in Congress for protecting the ability of charitable assistance programs to provide premium and cost sharing assistance to patients enrolled in qualified health plans (QHPs) and other insurance products.

We are writing today to express our continued concern regarding the health insurance premium assistance rule promulgated in 2014 by the Centers for Medicare and Medicaid Services entitled Third Party Payment of Qualified Health Plan Premiums (CMS-8943-IFC). For approximately three years, this rule has encouraged QHPs to discriminate against Americans with rare diseases, chronic illnesses and other catastrophic conditions by rejecting them on the basis of the insurance premium and cost sharing assistance that they receive from nonprofit organizations. This practice essentially allows insurers to "steer" patients to the government or to other plans to avoid providing coverage.

Nonprofit patient assistance organizations provide vital services to Americans who suffer from rare and chronic conditions. These organizations serve as a safety net for those most in ne~<l; enabling access to life-sustaining and life-saving therapies while preventing individuals and families from experiencing financial crises, such as bankruptcy and home foreclosures.

Historically, the nonprofit charities that meet the HHS Office ofinspector General's strict criteria for bona fide charitable assistance programs have been able to provide patient assistance to beneficiades in need. Charities should not be blocked from offering health insurance premium and cost sharing assistance to patients who need this assistance. Nonprofit patient assistance programs offer many of the nation's sickest patients a bridge to critical care.

We urge HHS to swiftly correct this policy and issue a new rule that adds the following to the existing list of entities from which premium and cost sharing assistance is required to be accepted: (1) nonprofit charitable organizations; (2) places of worship; and (3) local civic organizations. To ensure charitable assistance is offered in good faith by bona fide nonprofit

PAINTEO ON Rl':CYCLED PAPE!~

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organizations, these entities must maintain compliance with all applicable federal laws including the False Claims Act (Section 3729 through 3733 of Title 31, USC). Additionally, these programs must ensure that patients are empowered to select the plan that works best for their needs based on their own health and financial considerations. By allowing charitable assistance from these entities to continue, HHS will protect and reinforce the safety net for many patients.

'Thank you for your time and attention to this request. We look forward to working with you to ensure HHS policies do not unfairly discriminate against our nation's most vulnerable patients. If you have any additional questions, please contact Ryan Nelson in the office of Congressman Kevin Cramer at ryan,nl;[email protected];gQY. or Megan Herber in the office of Congresswoman Doris Matsui at megall .. [email protected],

Sincerely,

Doris Matsui, Member of Congress

Jl,dt:: i'n...J -' Dwigl E\!lllIB, Member of Congress ~

Eric Swalwell, Member of Congress

Ben Ray Luj

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')\ ~~~/ - - ~

Lisa Blunt Rochester, Member of Congress ··-

~f)~-13~ Nanette Barragan, Mellfber of Congress Chris Collins, Member of Congre~~--------

Terri Sewell, Member of Congress

~l_MrwJV\ ________ _ Frederica Wilson, Member of Congress

. "4nok_~_ Francis Rooney, Member of Congress

er of Congress

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~S~~;-;[ Congr~~-s--

)~ ""'--" ~~/I~ __________________________________________ -!'_~-----Ro Khanna, Member of Congress Michael R. Turner, Member of Congress

Barbara Comstock, Member of Congress

~~~ :: ------Collin Peterson, Member of Congress

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;t;~-·-Paul Cook, Member of Congress

()~~~·~··' Dutch Rµppersberge~ Ci1gross

Rick Crawford, Member of Congress

~6:~==-= Mike Gallagher, Member of Congress

Bonnie Watson Coleman, Member of Congress

Rick W. Allen, Member of Congress

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t>~~~ Bmce Westennan, Member of Congress Claudia Tenney, Member of Congress

· l'idenstine, Member of Congress

gress

Bob Gibbs, Member of Congress

--·-·--··--------Cedric Richmond, Member of Congress

~-~-,) Alma Adams, Member of Congress

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Beto O'Ronrke, Member of Congress

Alan Lowenthal, Member of Congress

~.~ , .... ,..._~--...... ~-.. - ... L .... " .......... _.oo __ .... ~~--·-Tim Walz, Member of Congress

Steve Chabot, Member of Congress

Brett Guthrie, Member of Congress

JP:J~. David E. l'rice, Member of Congress

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+~~t·~··. Sa~fo;:~. Bishop, Jr., Member of C ngress

--~~-LJ _d]~~ Rog~anihilll, Member of Congress

Adam Smith, MemberofCongress

~__ft ... ~ .. c,. __ Bennie G. Thompson, . .ember of Congress

Marcia L. Fudge, Member of Congress Chen Bustos, Member of Congress

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Vicente Gonzalez, Member of Congress

Trent · Congress

ongress

~-~ Stephanie Murphy, Member of Congress

>"................. ,. ... &.h .. s• ~d1.:a11~,Member of Congress

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JimR

Chellie Pingree, Member of Congress

Steve Stivers, Member of Congress Ami Bera, Member of Congress

ber of Congress

~~ ---···· ~·· Dave Brat, Member of Congress

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<L:l . ·--~it!?.~.~-----~' Member of Congress

Ste~~:;o:f Congress

~.~~.._____ Eleanor Holmes Norton, Member of Congress

itchell, Member of Congress

$t, Member of Congress

~ ~MfYL-Tom Emmer, Member of Congress

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Ted W. Lieu, Member of Congress

er of Con~

~le.~~ Michelle Lujan Grisham, Memb~-;;;f Congress

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L?~ '1. ~*'11' Val Demings, Member of Congress

-Ju_d_y~~"lll. , MMer~ss (

-.,,----:'.::o--·· -··· ·······--::--:--:----Colleen Hru:tabUll , Member of Congress

SS

~()~~~ Pete Olson, Member of Congress Charlie Crist, Member of Congress

~~--;vJd&JhWelkeli, Member of Congress

Ruben J. Kihuen, Member of Congress