R-16-089 Movistar Portabilidad Post Out Claro - In

7/26/2019 R-16-089 Movistar Portabilidad Post Out Claro - In

1/46


2/46

Total GNERO RANGO DE EDAD SATISFACCINPROVEEDORANTERIOR

SATISFACCINPROVEEDORACTUAL

TERMI NAL ANTERIOR TE RMIN AL ACTUAL CLARO OFRE CIPROMOCIN

CARGO FIJO ACTUAL MALAEXPERIENCIA

CON MOVISTAR

PLANEADOCAMBIO

DE OPERADOR

ARPU AO DE ALTA CONVIVENCIA

% Vert!ale" (A)Mujer

(B)Hombre

(A)17-24

(B)25-35

(C)36-45

(D)46 aos ams

(A)ALTA

(B)MEDA

(C)BA!A

(A)ALTA

(B)MEDA

(C)BA!A

(A)"mar#$%o&e

(B)'ea#ure$%o&e

(C)Bso

(A)"mar#$%o&e

(B)'ea#ure$%o&e

(C)Bso

(A)"*

(B)+o

(A)7, soeso me&os

(B)Ms .e 7, soes%as#a1,, soes

(C)Ms .e 1,, soes

%as#a13, soes

(D)Ms .e

13, soes

(E)+o

$resa

(A)"*

(B)+o

(A)"*

(B)+o

(A)56 soes o me&os

(B)Ms .e 56 soes %as#a/5 soes

(C)Ms .e /5 soes %as#a11, soes

(D)Ms .e 11, soes

(A)2,15-2,16

(B)2,13-2,14

(C)2,12 o aes

(A)1 *&ea

(B)2 *&eas

(C)3 *&eas

(D)

Ms .e u&a*&ea

Ba"e #Total $$ && '$( )( & *+ $& ' ''+ *+ '*' + '+ '($ * * $$+ $ $ &+ '+* + (+ +* , , '-+ '$* )) '$ )( ), )* )& *' &( (( '($ +, & *)

AO DE ALTA

2,15-2,16 '( 1/ 1/ 17 1 1 17 14 17 2/ 24B

4 31B

16C

5,

, 1/B

, 5, 14 21 27D

22D

21 7 17 17 1 25 16 2CD

1/ 11 14 1,, , , 2 1BD

6 11 7

2,13-2,14 *+ 43 43 55CD

4C

21 31 4/C

46C

2/ 3/ 53A

46 46 25 25 43 5, 5, 45 42 27 45 53A

45 5, 33 52A

35 46 26 52A

5,A

46A

, 1,, , 43 44 33 42

2,12 o aes +& 3/ 3 2/ 32 6,AB

52A

3/ 37 44 3/ 42 23 3/ 25 75 3C

5, , 41 37 46 34 26 4/C

33 5,B

3, 4, 3/ 45 3, 3 41 , , 1,, 36 5, 56 51

rueba.e "&8a?@16)- 545= (#>?@2,,) oum&a.e arabe

2


3/46





CON MOVISTAR

PLANEADOCAMBIO

DE OPERADOR



(B)Hombre

(A)17-24

(B)25-35

(C)36-45

(D)46 aos ams

(A)ALTA

(B)MEDA

(C)BA!A

(A)ALTA

(B)MEDA

(C)BA!A

(A)"mar#$%o&e

(B)'ea#ure$%o&e

(C)Bso

(A)"mar#$%o&e

(B)'ea#ure$%o&e

(C)Bso

(A)"*

(B)+o

(A)7, soeso me&os


(C)Ms .e 1,, soes

%as#a13, soes

(D)Ms .e

13, soes

(E)+o

$resa

(A)"*

(B)+o

(A)"*

(B)+o

(A)56 soes o me&os



(D)Ms .e 11, soes

(A)2,15-2,16

(B)2,13-2,14

(C)2,12 o aes

(A)1 *&ea

(B)2 *&eas

(C)3 *&eas

(D)

Ms .e u&a*&ea

Ba"e #Total $$ && '$( )( & *+ $& ' ''+ *+ '*' + '+ '($ * * $$+ $ $ &+ '+* + (+ +* , , '-+ '$* )) '$ )( ), )* )& *' &( (( '($ +, & *)

ARPU

56 soes o me&os $, 3, 22 26 24 23 34 17 2/ 33 2 21 15 2, 25 1,,AB

25 5, 1,,A

2, 2 73BCD

25D

12 6 33 2 23 35 23 1,, , , , 41B

15 3,B

25 25 33 27

Ms .e 56 soes %as#a/5 soes $) 24 25 41BD

1/ 2/.

1, 24 27 21 26C

25 / 24C

75AC

, 25C

5, , 23 26 22 37D

21 13 17 2 1 2 7 31 2 3 , 1,, , , 24 3, 1 24 25 33 27

Ms .e /5 soes %as#a11,soes

$* 23 24 16 2/ 3, 17 24 26 1 1 32 31 26BC

, , 24BC

, , 23 25 5 2,A

56ABDE

22A

17 24 23 15 27A

, , 1,, , 15 2/ 24 24 2/ 11 24

Ms .e 11, soes $, 22 2 17 31A

1 3/A

35B

1 2/ 26 23 46 3,BC

, , 26BC

, , 34B

2, , 17A

12A

5/ABC

33 25 27 2, 2/ , , , 1,, 2, 2/ 27 27 22 22 22

Me.a (,1$ /,3 ,A

754 1A

/5 /5 3B

/14 /64 /25 / 1,56A

1/BC

54/ 337 /71BC

511 275 55B

7/ 461 77,A

,2AB

1177ABC

//1 /53 /7, 76, /5A

3/4 715A

7AB

1366ABC

731 1/A

/61 /5 ,3 764 /75


3


4/46





CON MOVISTAR

PLANEADOCAMBIO

DE OPERADOR



(B)Hombre

(A)17-24

(B)25-35

(C)36-45

(D)46 aos ams

(A)ALTA

(B)MEDA

(C)BA!A

(A)ALTA

(B)MEDA

(C)BA!A

(A)"mar#$%o&e

(B)'ea#ure$%o&e

(C)Bso

(A)"mar#$%o&e

(B)'ea#ure$%o&e

(C)Bso

(A)"*

(B)+o

(A)7, soeso me&os


(C)Ms .e 1,, soes

%as#a13, soes

(D)Ms .e

13, soes

(E)+o

$resa

(A)"*

(B)+o

(A)"*

(B)+o

(A)56 soes o me&os



(D)Ms .e 11, soes

(A)2,15-2,16

(B)2,13-2,14

(C)2,12 o aes

(A)1 *&ea

(B)2 *&eas

(C)3 *&eas

(D)

Ms .e u&a*&ea

Ba"e #Total $$ && '$( )( & *+ $& ' ''+ *+ '*' + '+ '($ * * $$+ $ $ &+ '+* + (+ +* , , '-+ '$* )) '$ )( ), )* )& *' &( (( '($ +, & *)

P$1G34ero

Mujer ** 1,, , 55C

42 35 3/ 44 44 42 42 44 62 41 5, 5, 43B

, 1,,A

44 43 57D

47 3/ 36 33 4 4 4 4 36 4 6 52 43 43 37 44 44 43 47D

31 22 2

Hombre ), , 1,, 45 5/ 65A

62 56 56 5/ 5/ 56 3/ 5 5, 5, 57C

1,,A

, 56 57 43 53 62 64A

67 5 6 5 6 64 5 4 4/ 57 57 63 56 56 57 53 6 7/ 71A


4


5/46





CON MOVISTAR

PLANEADOCAMBIO

DE OPERADOR



(B)Hombre

(A)17-24

(B)25-35

(C)36-45

(D)46 aos ams

(A)ALTA

(B)MEDA

(C)BA!A

(A)ALTA

(B)MEDA

(C)BA!A

(A)"mar#$%o&e

(B)'ea#ure$%o&e

(C)Bso

(A)"mar#$%o&e

(B)'ea#ure$%o&e

(C)Bso

(A)"*

(B)+o

(A)7, soeso me&os


(C)Ms .e 1,, soes

%as#a13, soes

(D)Ms .e

13, soes

(E)+o

$resa

(A)"*

(B)+o

(A)"*

(B)+o

(A)56 soes o me&os



(D)Ms .e 11, soes

(A)2,15-2,16

(B)2,13-2,14

(C)2,12 o aes

(A)1 *&ea

(B)2 *&eas

(C)3 *&eas

(D)

Ms .e u&a*&ea

Ba"e #Total $$ && '$( )( & *+ $& ' ''+ *+ '*' + '+ '($ * * $$+ $ $ &+ '+* + (+ +* , , '-+ '$* )) '$ )( ), )* )& *' &( (( '($ +, & *)

P+1E5a5

17-24 $, 32B

2, 1 ,, , , , 32C

25 16 2/ 23 15 2C

25 , 26BC

, , 2/ 24 11 35AD

35AD

15 5, 24 27 3 1 24 26 43CD

17 17 24 33C

1/ 2BD

14 11 13

25-35 *+ 41 44 , 1,, , , 46 41 42 41 45 46 4, 25 75 42 5, 1,,A

42 4 3 54 3 3/ 45 33 3 4 6 35 4 5 4, 3, 5,B

51B

44 4 35 44 3 33 3/

36-45 '& 15 22 , , 1,, , 13 1 2/ 1 15 3/ 1C

5,

, 1C

5, , 1 / 1 16 16 15 27 17 1 1 27 1 6 17 21 24 14 2, 3,B

16 31 22 2

46 aos ams '+ 11 14 , , , 1,, / 15 14 12C

16C

, 13B

, 25 13BC

, , 12 13 1E

11E

12E

13E

, 17 7 15 17B

5 1 B

12 17 11 17 33 2,

Me.a +'1& 3,/ 327 211 21A

31AB

52,ABC

2/ 323 34,A

313 32/ 32/ 313 34, 373 31/ 37, 31, 316 321 352BE

3,2 2 336BE

267 332 3,/ 315 32, 336B

2// 316 334B

315 22 351B

3, 352A

3/4A

35A


5


6/46





CON MOVISTAR

PLANEADOCAMBIO

DE OPERADOR



(B)Hombre

(A)17-24

(B)25-35

(C)36-45

(D)46 aos ams

(A)ALTA

(B)MEDA

(C)BA!A

(A)ALTA

(B)MEDA

(C)BA!A

(A)"mar#$%o&e

(B)'ea#ure$%o&e

(C)Bso

(A)"mar#$%o&e

(B)'ea#ure$%o&e

(C)Bso

(A)"*

(B)+o

(A)7, soeso me&os


(C)Ms .e 1,, soes

%as#a13, soes

(D)Ms .e

13, soes

(E)+o

$resa

(A)"*

(B)+o

(A)"*

(B)+o

(A)56 soes o me&os



(D)Ms .e 11, soes

(A)2,15-2,16

(B)2,13-2,14

(C)2,12 o aes

(A)1 *&ea

(B)2 *&eas

(C)3 *&eas

(D)

Ms .e u&a*&ea

Ba"e #Total $$ && '$( )( & *+ $& ' ''+ *+ '*' + '+ '($ * * $$+ $ $ &+ '+* + (+ +* , , '-+ '$* )) '$ )( ), )* )& *' &( (( '($ +, & *)

P,16C784to" !el7lare"9l:4ea"/!;


7/46





CON MOVISTAR

PLANEADOCAMBIO

DE OPERADOR



(B)Hombre

(A)17-24

(B)25-35

(C)36-45

(D)46 aos ams

(A)ALTA

(B)MEDA

(C)BA!A

(A)ALTA

(B)MEDA

(C)BA!A

(A)"mar#$%o&e

(B)'ea#ure$%o&e

(C)Bso

(A)"mar#$%o&e

(B)'ea#ure$%o&e

(C)Bso

(A)"*

(B)+o

(A)7, soeso me&os


(C)Ms .e 1,, soes

%as#a13, soes

(D)Ms .e

13, soes

(E)+o

$resa

(A)"*

(B)+o

(A)"*

(B)+o

(A)56 soes o me&os



(D)Ms .e 11, soes

(A)2,15-2,16

(B)2,13-2,14

(C)2,12 o aes

(A)1 *&ea

(B)2 *&eas

(C)3 *&eas

(D)

Ms .e u&a*&ea

Ba"e #Total $$ && '$( )( & *+ $& ' ''+ *+ '*' + '+ '($ * * $$+ $ $ &+ '+* + (+ +* , , '-+ '$* )) '$ )( ), )* )& *' &( (( '($ +, & *)

P16De?73o

CLA0 '-- 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,,

M0:"TA '' 12 5 11 21 14 12C

1,C

, C

25 , 11BC

, , 13 1E

6E

6 15E

, 11 1, 7 12 11 11 12 7 1, 13 , 47A

7/A

53A

E+TEL * 1 7A

5 3 5 7 1 6 5 5C

4 , 5BC

, , 4BC

, , 4 4 3 1 12E

6E

, 5 4 7 3 3 5 4 5 , 7A

3 , 1A

33A

22A

BTEL - , 1 , , 2 , , 1 , 1 , , , , , , 5, , , 1 3 , , , , 1 , 2 , 2 , , , , , 1 , 3 , 2

.

Caro () , /2 , /7 /4 76 /5 /6 /6 /4 /6 1,,AB

/7 75 1,,A

/6 5, 1,,A

/4 /7 76 3AD

/5 /1 1,,ABCD

/3 / 7 /4 / 6 /6 /4 /5 /6 3 /5 /3 1 ,,BCD

31 11 27

CaroMos#ar '- 1, 5 1, 17 14 7 11C

1,C

, /C

25 , 1,BC

, , 12 / 1CE

6E

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, 11 7 1, 11 11 / 7 / 13 , 47A

56A

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CaroEe * 1 5a

5 2 5 3 1 4 5 4C

4 , 4BC

, , 4BC

, , 3 4 3 1 4 , 5 2 7 2 3 5 4 2 , 5A

3 , 1A

11 1/A

CaroEeMos#ar ' , 2 , 1 , 3 , 2 , 1 , , 1 , , 1 , , 1 1 , , 3 1 , , 2 , 1 , , , 3 , 2 , , , 22 4

CaroB#e - , 1 , , 2 , , 1 , 1 , , , , , , 5, , , 1 3 , , , , 1 , 2 , 2 , , , , , 1 , 3 , 2


7


8/46





CON MOVISTAR

PLANEADOCAMBIO

DE OPERADOR



(B)Hombre

(A)17-24

(B)25-35

(C)36-45

(D)46 aos ams

(A)ALTA

(B)MEDA

(C)BA!A

(A)ALTA

(B)MEDA

(C)BA!A

(A)"mar#$%o&e

(B)'ea#ure$%o&e

(C)Bso

(A)"mar#$%o&e

(B)'ea#ure$%o&e

(C)Bso

(A)"*

(B)+o

(A)7, soeso me&os


(C)Ms .e 1,, soes

%as#a13, soes

(D)Ms .e

13, soes

(E)+o

$resa

(A)"*

(B)+o

(A)"*

(B)+o

(A)56 soes o me&os



(D)Ms .e 11, soes

(A)2,15-2,16

(B)2,13-2,14

(C)2,12 o aes

(A)1 *&ea

(B)2 *&eas

(C)3 *&eas

(D)

Ms .e u&a*&ea

Ba"e #Total $$ && '$( )( & *+ $& ' ''+ *+ '*' + '+ '($ * * $$+ $ $ &+ '+* + (+ +* , , '-+ '$* )) '$ )( ), )* )& *' &( (( '($ +, & *)

P(16@73t?@2,,) oum&a.e arabe

/


9/46





CON MOVISTAR

PLANEADOCAMBIO

DE OPERADOR



(B)Hombre

(A)17-24

(B)25-35

(C)36-45

(D)46 aos ams

(A)ALTA

(B)MEDA

(C)BA!A

(A)ALTA

(B)MEDA

(C)BA!A

(A)"mar#$%o&e

(B)'ea#ure$%o&e

(C)Bso

(A)"mar#$%o&e

(B)'ea#ure$%o&e

(C)Bso

(A)"*

(B)+o

(A)7, soeso me&os


(C)Ms .e 1,, soes

%as#a13, soes

(D)Ms .e

13, soes

(E)+o

$resa

(A)"*

(B)+o

(A)"*

(B)+o

(A)56 soes o me&os



(D)Ms .e 11, soes

(A)2,15-2,16

(B)2,13-2,14

(C)2,12 o aes

(A)1 *&ea

(B)2 *&eas

(C)3 *&eas

(D)

Ms .e u&a*&ea

Ba"e #O?@2,,) oum&a.e arabe


10/46





CON MOVISTAR

PLANEADOCAMBIO

DE OPERADOR



(B)Hombre

(A)17-24

(B)25-35

(C)36-45

(D)46 aos ams

(A)ALTA

(B)MEDA

(C)BA!A

(A)ALTA

(B)MEDA

(C)BA!A

(A)"mar#$%o&e

(B)'ea#ure$%o&e

(C)Bso

(A)"mar#$%o&e

(B)'ea#ure$%o&e

(C)Bso

(A)"*

(B)+o

(A)7, soeso me&os


(C)Ms .e 1,, soes

%as#a13, soes

(D)Ms .e

13, soes

(E)+o

$resa

(A)"*

(B)+o

(A)"*

(B)+o

(A)56 soes o me&os



(D)Ms .e 11, soes

(A)2,15-2,16

(B)2,13-2,14

(C)2,12 o aes

(A)1 *&ea

(B)2 *&eas

(C)3 *&eas

(D)

Ms .e u&a*&ea

Ba"e #O?@2,,) oum&a.e arabe

1,


11/46





CON MOVISTAR

PLANEADOCAMBIO

DE OPERADOR



(B)Hombre

(A)17-24

(B)25-35

(C)36-45

(D)46 aos ams

(A)ALTA

(B)MEDA

(C)BA!A

(A)ALTA

(B)MEDA

(C)BA!A

(A)"mar#$%o&e

(B)'ea#ure$%o&e

(C)Bso

(A)"mar#$%o&e

(B)'ea#ure$%o&e

(C)Bso

(A)"*

(B)+o

(A)7, soeso me&os


(C)Ms .e 1,, soes

%as#a13, soes

(D)Ms .e

13, soes

(E)+o

$resa

(A)"*

(B)+o

(A)"*

(B)+o

(A)56 soes o me&os



(D)Ms .e 11, soes

(A)2,15-2,16

(B)2,13-2,14

(C)2,12 o aes

(A)1 *&ea

(B)2 *&eas

(C)3 *&eas

(D)

Ms .e u&a*&ea

Ba"e #Total $$* &( '$, )( &) *$ $& - ''$ *$ '+( + '+ '(' * * $$- $ $ &+ '+' +, (+ ++ ,, , '-$ '$$ )+ '' ) )) )+ )& *- & ( '($ +* ( *$

P&16C78l e" "7!el7lar


12/46





CON MOVISTAR

PLANEADOCAMBIO

DE OPERADOR



(B)Hombre

(A)17-24

(B)25-35

(C)36-45

(D)46 aos ams

(A)ALTA

(B)MEDA

(C)BA!A

(A)ALTA

(B)MEDA

(C)BA!A

(A)"mar#$%o&e

(B)'ea#ure$%o&e

(C)Bso

(A)"mar#$%o&e

(B)'ea#ure$%o&e

(C)Bso

(A)"*

(B)+o

(A)7, soeso me&os


(C)Ms .e 1,, soes

%as#a13, soes

(D)Ms .e

13, soes

(E)+o

$resa

(A)"*

(B)+o

(A)"*

(B)+o

(A)56 soes o me&os



(D)Ms .e 11, soes

(A)2,15-2,16

(B)2,13-2,14

(C)2,12 o aes

(A)1 *&ea

(B)2 *&eas

(C)3 *&eas

(D)

Ms .e u&a*&ea

Ba"e #Total $$+ & '$, )( &) *+ $ ,& ''$ *$ '*- - '+ '( * * $'& $ $ &- '++ +, ($ +* ,) , '-' '$$ )* ',& ) )* )* )( *- &) (( '($ ++ ( *'

P'-1Delo" !el7lare" ?7e

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Caro-re$ao - , 1 , 1 , , 1 , , , 1 , 1 , , , , , 1 , , , , , 17 , 1 , 1 , , , 2 , 1 , 1 , , ,


12


13/46





CON MOVISTAR

PLANEADOCAMBIO

DE OPERADOR



(B)Hombre

(A)17-24

(B)25-35

(C)36-45

(D)46 aos ams

(A)ALTA

(B)MEDA

(C)BA!A

(A)ALTA

(B)MEDA

(C)BA!A

(A)"mar#$%o&e

(B)'ea#ure$%o&e

(C)Bso

(A)"mar#$%o&e

(B)'ea#ure$%o&e

(C)Bso

(A)"*

(B)+o

(A)7, soeso me&os


(C)Ms .e 1,, soes

%as#a13, soes

(D)Ms .e

13, soes

(E)+o

$resa

(A)"*

(B)+o

(A)"*

(B)+o

(A)56 soes o me&os



(D)Ms .e 11, soes

(A)2,15-2,16

(B)2,13-2,14

(C)2,12 o aes

(A)1 *&ea

(B)2 *&eas

(C)3 *&eas

(D)

Ms .e u&a*&ea

Ba"e #Total $$ && '$( )( & *+ $& ' ''+ *+ '*' + '+ '($ * * $$+ $ $ &+ '+* + (+ +* , , '-+ '$* )) '$ )( ), )* )& *' &( (( '($ +, & *)

P''16e" 7"te5 t t7lar5ee"ta l:4eae" 5e!rlal:4ea e"t8 a "74o=re>

CLA0 ( 75 /, 5 7/A

3AB

,A

75 /, 77 75 /1 /5 76 75 75 77 1,,A

1,,A

/5B

72 /4 72 71 /4 /3 7/ 77 /, 77 //BC

6/ 67 /6BC

73 72 /5B

75 /6 / /7

M0:"TA ( 6 1, 3 / 17 11 7 7 11C

5C

, 7C

25 , BC

, , 1, 7 1BE

5E

6 E

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, 4BC

, , 3BC

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, , 2 3 3 1 3 4 , 3 2 2 3 2 5 , 3 , 4A

2 , 11A

22 13A

BTEL - , 1 , , 2 , , 1 , 1 , , , , , , 5, , , 1 3 , , , , 1 , 2 , 2 , , , , , 1 , 3 , 2

+o +&u&a $$ 25 2, 41BCD

21C

7 1, 24 2, 23 24 1 15 24 25 25 22BC

, , 14 2/A

16 2/ 2 15 17 21 23 2, 23 12 3,AD

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14 27 27C

15 25CD

14C

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.CLARO

Caro-os#$ao 75 7 5 77A

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,A

73 /, 77 75 7 /5 75 75 75 77 1,,A

1,,A

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6/ 67 /5BC

73 71 /5B

75 /6 / /7a

Caro-re$ao * 3 4 , 4A

2 1, 3 4 2 3C

5C

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, , 4 3 5 2 , 4 17 4 3 4 3 7 2 2 3 2 5 2 1 14A

22 16A

.MOVISTAR

Mos#ar-os#$ao ) 3 7 2 6 7 7 7 5 2 7C

3 , 4C

25 , 5BC

, , 6 4 / 4 3 7E

, 5 6 4 6 2 7 6 7 2 6 6 , 1A

56AB

27A

Mos#ar-re$ao + 3 3 2 2 2 1, 4 2 5 4C

3 , 3BC

, , 3BC

, , 3 3 11E

1 3 1 , 5 2 4 3 7 2 2 2 5 1 5 , 14A

22 16A

.ENTEL

Ee-os#$ao $ 1 3 2 1 5 3 , 4AC

, 4BC

, , 3BC

, , 2BC

, , 2 2 , 1 3 4 , 2 2 2 2 , 5 , 3 , 4A

1 , / 22 11A

Ee-re$ao - , 1 , 1 , , , 1 , 1 , , , , , , , , , 1 3 , , , , 1 , , 1 2 , , , , , 1 , 3 , 2

.BITEL

B#e-os#$ao - , 1 , , 2 , , 1 , 1 , , , , , , 5, , , 1 3 , , , , 1 , 2 , 2 , , , , , 1 , 3 , 2


13


14/46





CON MOVISTAR

PLANEADOCAMBIO

DE OPERADOR



(B)Hombre

(A)17-24

(B)25-35

(C)36-45

(D)46 aos ams

(A)ALTA

(B)MEDA

(C)BA!A

(A)ALTA

(B)MEDA

(C)BA!A

(A)"mar#$%o&e

(B)'ea#ure$%o&e

(C)Bso

(A)"mar#$%o&e

(B)'ea#ure$%o&e

(C)Bso

(A)"*

(B)+o

(A)7, soeso me&os


(C)Ms .e 1,, soes

%as#a13, soes

(D)Ms .e

13, soes

(E)+o

$resa

(A)"*

(B)+o

(A)"*

(B)+o

(A)56 soes o me&os



(D)Ms .e 11, soes

(A)2,15-2,16

(B)2,13-2,14

(C)2,12 o aes

(A)1 *&ea

(B)2 *&eas

(C)3 *&eas

(D)

Ms .e u&a*&ea

Ba"e #Total $$ && '$( )( & *+ $& ' ''+ *+ '*' + '+ '($ * * $$+ $ $ &+ '+* + (+ +* , , '-+ '$* )) '$ )( ), )* )& *' &( (( '($ +, & *)

P'$1D:a=e el a"to 5ee"tal:4ea a la ?7ee"tolla=a45o lo


15/46





CON MOVISTAR

PLANEADOCAMBIO

DE OPERADOR



(B)Hombre

(A)17-24

(B)25-35

(C)36-45

(D)46 aos ams

(A)ALTA

(B)MEDA

(C)BA!A

(A)ALTA

(B)MEDA

(C)BA!A

(A)"mar#$%o&e

(B)'ea#ure$%o&e

(C)Bso

(A)"mar#$%o&e

(B)'ea#ure$%o&e

(C)Bso

(A)"*

(B)+o

(A)7, soeso me&os


(C)Ms .e 1,, soes

%as#a13, soes

(D)Ms .e

13, soes

(E)+o

$resa

(A)"*

(B)+o

(A)"*

(B)+o

(A)56 soes o me&os



(D)Ms .e 11, soes

(A)2,15-2,16

(B)2,13-2,14

(C)2,12 o aes

(A)1 *&ea

(B)2 *&eas

(C)3 *&eas

(D)

Ms .e u&a*&ea

Ba"e #Total $$ && '$( )( & *+ $& ' ''+ *+ '*' + '+ '($ * * $$+ $ $ &+ '+* + (+ +* , , '-+ '$* )) '$ )( ), )* )& *' &( (( '($ +, & *)

P'+16 e"ta l:4ea "e=


16/46





CON MOVISTAR

PLANEADOCAMBIO

DE OPERADOR



(B)Hombre

(A)17-24

(B)25-35

(C)36-45

(D)46 aos ams

(A)ALTA

(B)MEDA

(C)BA!A

(A)ALTA

(B)MEDA

(C)BA!A

(A)"mar#$%o&e

(B)'ea#ure$%o&e

(C)Bso

(A)"mar#$%o&e

(B)'ea#ure$%o&e

(C)Bso

(A)"*

(B)+o

(A)7, soeso me&os


(C)Ms .e 1,, soes

%as#a13, soes

(D)Ms .e

13, soes

(E)+o

$resa

(A)"*

(B)+o

(A)"*

(B)+o

(A)56 soes o me&os



(D)Ms .e 11, soes

(A)2,15-2,16

(B)2,13-2,14

(C)2,12 o aes

(A)1 *&ea

(B)2 *&eas

(C)3 *&eas

(D)

Ms .e u&a*&ea

Ba"e #Total $$ && '$( )( & *+ $& ' ''+ *+ '*' + '+ '($ * * $$+ $ $ &+ '+* + (+ +* , , '-+ '$* )) '$ )( ), )* )& *' &( (( '($ +, & *)

P'*16De?73o

Mos#ar '-- 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,,


16


17/46





CON MOVISTAR

PLANEADOCAMBIO

DE OPERADOR



(B)Hombre

(A)17-24

(B)25-35

(C)36-45

(D)46 aos ams

(A)ALTA

(B)MEDA

(C)BA!A

(A)ALTA

(B)MEDA

(C)BA!A

(A)"mar#$%o&e

(B)'ea#ure$%o&e

(C)Bso

(A)"mar#$%o&e

(B)'ea#ure$%o&e

(C)Bso

(A)"*

(B)+o

(A)7, soeso me&os


(C)Ms .e 1,, soes

%as#a13, soes

(D)Ms .e

13, soes

(E)+o

$resa

(A)"*

(B)+o

(A)"*

(B)+o

(A)56 soes o me&os



(D)Ms .e 11, soes

(A)2,15-2,16

(B)2,13-2,14

(C)2,12 o aes

(A)1 *&ea

(B)2 *&eas

(C)3 *&eas

(D)

Ms .e u&a*&ea

Ba"e #Total $$ && '$( )( & *+ $& ' ''+ *+ '*' + '+ '($ * * $$+ $ $ &+ '+* + (+ +* , , '-+ '$* )) '$ )( ), )* )& *' &( (( '($ +, & *)

P'*1'16 !7845o "7l:4ea era5eMo0"tar5e?73

os#$ao '-- 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,, 1,,


17


18/46





CON MOVISTAR

PLANEADOCAMBIO

DE OPERADOR



(B)Hombre

(A)17-24

(B)25-35

(C)36-45

(D)46 aos ams

(A)ALTA

(B)MEDA

(C)BA!A

(A)ALTA

(B)MEDA

(C)BA!A

(A)"mar#$%o&e

(B)'ea#ure$%o&e

(C)Bso

(A)"mar#$%o&e

(B)'ea#ure$%o&e

(C)Bso

(A)"*

(B)+o

(A)7, soeso me&os


(C)Ms .e 1,, soes

%as#a13, soes

(D)Ms .e

13, soes

(E)+o

$resa

(A)"*

(B)+o

(A)"*

(B)+o

(A)56 soes o me&os



(D)Ms .e 11, soes

(A)2,15-2,16

(B)2,13-2,14

(C)2,12 o aes

(A)1 *&ea

(B)2 *&eas

(C)3 *&eas

(D)

Ms .e u&a*&ea

Ba"e #Total $$ && '$( )( & *+ $& ' ''+ *+ '*' + '+ '($ * * $$+ $ $ &+ '+* + (+ +* , , '-+ '$* )) '$ )( ), )* )& *' &( (( '($ +, & *)

P')16CH=o !al!ar:a "740el 5e "at"a!!H4!o4"7o

1 -To#amee &sa#s8e%o ( / 3 1, 1, , , 44AB

7 15 / 25 25 BC

, , 6 1, 14E

7E

12E

6E

, 16B

2 11 / 1, 7 7 17B

4 6 11 7

2 * 4 3 2 5 2 3 , , 1AB

4C

4 , 3BC

, , 4BC

, , 1 5 / 1 3 3 17 6 2 5 3 7C

5 , 2 1, 2 2 4B

, 11 2

3 * 4 3 3 1 7 7 , , 1AB

2 5 / 4BC

, , 4BC

, , 4 3 5 2 3 4 , 5 2 4 3 2 2 4 7 , 3 6A

3C

/ , 7

4 * 1 5a

3 2 D

, , , 1AB

4C

4 , 4BC

, , 4BC

, , 4 3 , 4 3 6AE

, 7B

1 7 2 5 2 2 5 2 3 5 4B

, 11 2

5 '& 23 15 12 1 21 2/ , 37AC

, 2,C

1C

, 16B

, 25 1/C

5, , 13 22 35BD

16 21 12 17 23 15 22 17 2/D

14 24D

/ 27 1/ 15 17 2/ 11 24

6 '+ 12 14 16 11 12 17 , 27AC

, 14 1, 23 15BC

, , 13BC

, , 13 13 3 1AE

15AE

, 1, 16 11 14 5 16 1A

14 15 13 13 15BCD

6 , 4

7 '( 15 2, 21 1/ 1 14 , 36AC

, 1/ 21 / 1B

, 25 1/BC

, , 1 1 7 14 22 1/ 15 33 1 1 7 25 16 22 23 11 15 5 21A

2,A

17 22 22 22

/ $- 21 2, 2D

1 1 1, 65BC

, , 21 16 3/ 21 75A

25 1 5, 1,,A

25 17 11 23 12 25a

33 1, 2A

7 24A

14 23 1 25 15 21 22 2 2 11 22 13

) 5 5 3 /C

, 7 17BC

, , 3 1, / 5BC

, , 5BC

, , 6 4 3 2 12E

7E

, , 1,A

, 7A

2 5 7 7 2 C

2 5 6 11 7

1, -To#amee sa#s8e%o , 5 6 7 7 2 3 1/BC

, , 7C

4 , 5BC

, , 6BC

, , / 4 / 4 6E

, 5 6 7 5 5 2 6 1, 7 4 7 4C

14C

, 11C

.

ALTA (/-1,) +' 31 31 4,C

34 21 21 1,, , , 3, 3, 46 31 75a

25 3, 5, 1,,A

3b

26 22 2 32 3 33 15 45A

15 37A

21 3, 31 42A

24 35 31 31 31 33 31

MEDA (5-7) )- 51 4 4/ 47 51 5 , 1,, , 52 4 31 5,B

, 5,b

5,C

5, , 45 53 51 57 47 42 5, 52 4/ 5/ 47 55.

54 54 37 46 53 4/ 4 56 33 51

BA!A (1-4) '& 1/ 2, 12 1 2/a

21 , , 1,, 1/ 21 23 1 25 25 1BC

, , 16 21 27 14 21 1 17 33B

7 27 16 24 16 15 2, 2B

12 22 1 14 33 1/

Me.a ,1' 5 61 66CD

61 55 56 /5BC

6,C

21 61 6, 61 61 63 53 6, 65 /,A

65B

5/ 52 62 61 63A

62 51 6A

55 62A

55 61 61 65A

51 65A

6, 6, 64 57 62


1/


19/46





CON MOVISTAR

PLANEADOCAMBIO

DE OPERADOR



(B)Hombre

(A)17-24

(B)25-35

(C)36-45

(D)46 aos ams

(A)ALTA

(B)MEDA

(C)BA!A

(A)ALTA

(B)MEDA

(C)BA!A

(A)"mar#$%o&e

(B)'ea#ure$%o&e

(C)Bso

(A)"mar#$%o&e

(B)'ea#ure$%o&e

(C)Bso

(A)"*

(B)+o

(A)7, soeso me&os


(C)Ms .e 1,, soes

%as#a13, soes

(D)Ms .e

13, soes

(E)+o

$resa

(A)"*

(B)+o

(A)"*

(B)+o

(A)56 soes o me&os



(D)Ms .e 11, soes

(A)2,15-2,16

(B)2,13-2,14

(C)2,12 o aes

(A)1 *&ea

(B)2 *&eas

(C)3 *&eas

(D)

Ms .e u&a*&ea

Ba"e #Total $$ && '$( )( & *+ $& ' ''+ *+ '*' + '+ '($ * * $$+ $ $ &+ '+* + (+ +* , , '-+ '$* )) '$ )( ), )* )& *' &( (( '($ +, & *)

P')1'16CH=o !al!ar:a "740el 5e "at"a!!H4!o4"7o

1 -To#amee &sa#s8e%o - 1 , , , 2 , , 1 , , , / 1 , , , , , , 1 , , , 1 , , 1 , 1 2 , , , , 1 , 1 , , ,

2 ' 1 2 , 2 2 , 1 1 2 , , 23ab

2 , , 1 , , , 2 , 1 , 3 , 1 2 2 1 , 2 2 2 , 1 2 2 , , ,

3 $ 5B

, 2 3 2 , 4 , 5 , , 3/AB

3BC

, , 2BC

, , 1 3 , 2 , 4 , 2 2 2 2 2 , 2 5 5 2 1 3BCD

, , ,

4 $ 1 2 2 1 5 , 3 2 , , , 31AB

2 , , 2BC

, , 2 1 , 1 3 1 17 1 2 , 2A

, , 4 3 5 2 , 2BCD

, , ,

5 7 / 3 5 14 11 4 12 , 23AC

, 7B

, 25 7B

, 5, 1, 6 11E

7E

15E

3 , 6 7 7 7 7 2 / 7 / 11

6 6 / 5 7 7 1, 7 7 7 , 22AC

, /BC

, , 7BC

, , 6 3 7E

3 12E

, 6 , A

5 4 13 7 , /A

A

7 / 11

7 '( 1 16 21 1/ 14 17 13 21 16 , 55AC

, 1B

, 25 1/BC

, , 1/ 17 11 1/ 2a.

12 5, 17 1/ 16 1/ 12 21 22 15 5 22A

1/A

1/C

1C

, 16C

/ +* 37 32 43 33 3, 2/ 37 35 3, 55BC

, , 33 5, 25 34 5, 5, 32 36 3/ 33 35 36 17 35 34 4, 33 31 41 31 34 51BC

3, 32 35 33 33 33

'( 16 1 22 14 1 17 14 21 14 2/BC

, , 1C

25 , 1/BC

, , 2, 16 11 22 12 1 17 17 1 2, 17 21 21 11 17 12 1 1/ 17 1 22 2,

1, -To#amee sa#s8e%o '- 6 13 2 12A

14A

14 1, 14 16BC

, , / 25 25 1,C

5, , / 12 27BCDE

/E

3 7E

, 13 / 11 1, 1B

4 7 1, 2,B

5 11 11 22 13

.

ALTA (/-1,) ,$ 6, 64 67 6, 63 5 61 65 5/ 1,, , , 5 1,,A

5, 62 1,,A

5, 6, 63 76CE

63 5, 63 33 64 6, 71 5 71C

66 5, 61 /3BC

54 61 61 64 7/ 67

MEDA (5-7) +$ 32 32 2 34 26 41 31 32 35 , 1,, , 34B

, 5,b

32B

, 5, 37 2 24 33 47A.

27 5, 32 32 25 34 26 32 43 2 7 4,A

35A

32 36 22 33

BA!A (1-4) , / 4 3 6D

12D

, / 4 7 , , 1,, 7BC

, , 6BC

, , 3 7 , 5A

3 1,A

17 4 7 4 6 3 2 7 1, 1, 6 3 7BCD

, , ,

Me.a 1) 73 77 77 75 74 77 73 77 74 /6BC

63C

2 74 //A

75 75 , 65 76 75 /2CD

76 73 73 7, 77 74 7/ 75 7C

77 72 74 /, 73 76 75 7/ /1 7


1


20/46





CON MOVISTAR

PLANEADOCAMBIO

DE OPERADOR



(B)Hombre

(A)17-24

(B)25-35

(C)36-45

(D)46 aos ams

(A)ALTA

(B)MEDA

(C)BA!A

(A)ALTA

(B)MEDA

(C)BA!A

(A)"mar#$%o&e

(B)'ea#ure$%o&e

(C)Bso

(A)"mar#$%o&e

(B)'ea#ure$%o&e

(C)Bso

(A)"*

(B)+o

(A)7, soeso me&os


(C)Ms .e 1,, soes

%as#a13, soes

(D)Ms .e

13, soes

(E)+o

$resa

(A)"*

(B)+o

(A)"*

(B)+o

(A)56 soes o me&os



(D)Ms .e 11, soes

(A)2,15-2,16

(B)2,13-2,14

(C)2,12 o aes

(A)1 *&ea

(B)2 *&eas

(C)3 *&eas

(D)

Ms .e u&a*&ea

Ba"e #Total $$ && '$( )( & *+ $& ' ''+ *+ '*' + '+ '($ * * $$+ $ $ &+ '+* + (+ +* , , '-+ '$* )) '$ )( ), )* )& *' &( (( '($ +, & *)

P',1C7a4 5o !a=H 5eo


21/46





CON MOVISTAR

PLANEADOCAMBIO

DE OPERADOR



(B)Hombre

(A)17-24

(B)25-35

(C)36-45

(D)46 aos ams

(A)ALTA

(B)MEDA

(C)BA!A

(A)ALTA

(B)MEDA

(C)BA!A

(A)"mar#$%o&e

(B)'ea#ure$%o&e

(C)Bso

(A)"mar#$%o&e

(B)'ea#ure$%o&e

(C)Bso

(A)"*

(B)+o

(A)7, soeso me&os


(C)Ms .e 1,, soes

%as#a13, soes

(D)Ms .e

13, soes

(E)+o

$resa

(A)"*

(B)+o

(A)"*

(B)+o

(A)56 soes o me&os



(D)Ms .e 11, soes

(A)2,15-2,16

(B)2,13-2,14

(C)2,12 o aes

(A)1 *&ea

(B)2 *&eas

(C)3 *&eas

(D)

Ms .e u&a*&ea

Ba"e#Ca=H 5ee?7?@2,,) oum&a.e arabe

21


22/46





CON MOVISTAR

PLANEADOCAMBIO

DE OPERADOR



(B)Hombre

(A)17-24

(B)25-35

(C)36-45

(D)46 aos ams

(A)ALTA

(B)MEDA

(C)BA!A

(A)ALTA

(B)MEDA

(C)BA!A

(A)"mar#$%o&e

(B)'ea#ure$%o&e

(C)Bso

(A)"mar#$%o&e

(B)'ea#ure$%o&e

(C)Bso

(A)"*

(B)+o

(A)7, soeso me&os


(C)Ms .e 1,, soes

%as#a13, soes

(D)Ms .e

13, soes

(E)+o

$resa

(A)"*

(B)+o

(A)"*

(B)+o

(A)56 soes o me&os



(D)Ms .e 11, soes

(A)2,15-2,16

(B)2,13-2,14

(C)2,12 o aes

(A)1 *&ea

(B)2 *&eas

(C)3 *&eas

(D)

Ms .e u&a*&ea

Ba"e #Total $$ && '$( )( & *+ $& ' ''+ *+ '*' + '+ '($ * * $$+ $ $ &+ '+* + (+ +* , , '-+ '$* )) '$ )( ), )* )& *' &( (( '($ +, & *)

P'1'16De?73=ar!a e" ele?7

"amsu& + 4, 34 31 4, 3, 4/ 34 4, 35 43B

26 3/ 41C

25 , 3/BC

, , 41 34 27E

47ACE

1/E

43CE

, 3 / 3 6 33 3 / 3/ 2 37 44 3 35 3 37 36 44 3/

%o&e +$ 35 3, 41bD

26 42.

21 37 33 23 26 42A

46 37C

25 , 33BC

, , 3, 34 / 27A

62ABD

36A

5,A

31 33 24 35 17 3/A

41A

34A

22 35 34 34 2/ 22 27

LF '$ 5 17A

12 11 12 14 14 16 11 14 / 1,C

25 , 11C

1,,A

, 11 13 1 1, 12 33 1, 14 1/ 1, 1/ 7 14 12 15 / 12 14 11 13

HuaIe ) 3 7 3 6D

D

, 4 4 12 6C

4 , 4 25 25 5BC

, , 5 5 5 5E

3 7E

, 7 4 7 5 2 11AD

7 2 1, 4 5 4 11 11 11

"o&; G$era + 2 4 3 2 2 7 4 2 5 2 4 / 2BC

, , 3BC

, , 3 3 3 2 3 4 , 2 4 2 3 2 , 6 5 2 4 2 4BCD

, , ,

Aa#e $ 2 2 , 4AD

2 , 3 3 , 3C

1 , 1 , , 2B

, 5, 1 3 11CDE

1 , , , 2 2 2 2 BCD

, , , 5 1 2 2C

3 , 2

HTC $ 1 2 3 2 , , 1 2 2 1 3 , 2 , , 2BC , , 3 1 , 5ACDE , , , 2 2 4 1 5 2 , , 2 2 1 2BCD , , ,

Mo#oroa $ 4B

, 2 2 , 3 , 2 5 2 1 , 1 , , 2BC

, , 2 1 5 1 3 , , 3 1 2 2 3 2 2 , , 2 2 2BCD

, , ,

+oa ' 3 , , 1 , 7 , 3 , 1 1 , , , 25 1 , , , 2 / , , , , 2 1 2 1 5 , , , 2 1 1 1 3 , 2

JTE ' 1 2 3 , 2 , 1 2 , 1 1 , 2 , , 1 , , 2 1 3 2 , , , 2 1 4 1 2 2 , 2 , , 3 1 3 , 2

0#ros $ 3 2 , 5ACD

, , 1 3 2 3C

1 , 1 , 5,ab

2B

, 5, 1 3 11BCD

, , , 17 2 2 4 2 BCD

, , , 5 1 2 2 3 11 4


22

Total GNERO RANGO DE EDAD SATISFACCIN SATISFACCIN TERMI NAL ANTERIOR TE RMIN AL ACTUAL CLARO OFRE CI CARGO FIJO ACTUAL MALA PLANEADO ARPU AO DE ALTA CONVIVENCIA


23/46





CON MOVISTAR

PLANEADOCAMBIO

DE OPERADOR



(B)Hombre

(A)17-24

(B)25-35

(C)36-45

(D)46 aos ams

(A)ALTA

(B)MEDA

(C)BA!A

(A)ALTA

(B)MEDA

(C)BA!A

(A)"mar#$%o&e

(B)'ea#ure$%o&e

(C)Bso

(A)"mar#$%o&e

(B)'ea#ure$%o&e

(C)Bso

(A)"*

(B)+o

(A)7, soeso me&os


(C)Ms .e 1,, soes

%as#a13, soes

(D)Ms .e

13, soes

(E)+o

$resa

(A)"*

(B)+o

(A)"*

(B)+o

(A)56 soes o me&os



(D)Ms .e 11, soes

(A)2,15-2,16

(B)2,13-2,14

(C)2,12 o aes

(A)1 *&ea

(B)2 *&eas

(C)3 *&eas

(D)

Ms .e u&a*&ea

Ba"e#Ca=H 5ee?7


24/46

PROVEEDORANTERIOR PROVEEDORACTUAL PROMOCIN EXPERIENCIACON MOVISTAR

CAMBIODE OPERADOR


(B)Hombre

(A)17-24

(B)25-35

(C)36-45

(D)46 aos ams

(A)ALTA

(B)MEDA

(C)BA!A

(A)ALTA

(B)MEDA

(C)BA!A

(A)"mar#$%o&e

(B)'ea#ure$%o&e

(C)Bso

(A)"mar#$%o&e

(B)'ea#ure$%o&e

(C)Bso

(A)"*

(B)+o

(A)7, soeso me&os


(C)Ms .e 1,, soes

%as#a13, soes

(D)Ms .e

13, soes

(E)+o

$resa

(A)"*

(B)+o

(A)"*

(B)+o

(A)56 soes o me&os



(D)Ms .e 11, soes

(A)2,15-2,16

(B)2,13-2,14

(C)2,12 o aes

(A)1 *&ea

(B)2 *&eas

(C)3 *&eas

(D)

Ms .e u&a*&ea


24





PLANEADOCAMBIO



25/46

CON MOVISTAR DE OPERADOR


(B)Hombre

(A)17-24

(B)25-35

(C)36-45

(D)46 aos ams

(A)ALTA

(B)MEDA

(C)BA!A

(A)ALTA

(B)MEDA

(C)BA!A

(A)"mar#$%o&e

(B)'ea#ure$%o&e

(C)Bso

(A)"mar#$%o&e

(B)'ea#ure$%o&e

(C)Bso

(A)"*

(B)+o

(A)7, soeso me&os


(C)Ms .e 1,, soes

%as#a13, soes

(D)Ms .e

13, soes

(E)+o

$resa

(A)"*

(B)+o

(A)"*

(B)+o

(A)56 soes o me&os



(D)Ms .e 11, soes

(A)2,15-2,16

(B)2,13-2,14

(C)2,12 o aes

(A)1 *&ea

(B)2 *&eas

(C)3 *&eas

(D)

Ms .e u&a*&ea


25





CON MOVISTAR

PLANEADOCAMBIO

DE OPERADOR



26/46

CON MOVISTAR DE OPERADOR


(B)Hombre

(A)17-24

(B)25-35

(C)36-45

(D)46 aos ams

(A)ALTA

(B)MEDA

(C)BA!A

(A)ALTA

(B)MEDA

(C)BA!A

(A)"mar#$%o&e

(B)'ea#ure$%o&e

(C)Bso

(A)"mar#$%o&e

(B)'ea#ure$%o&e

(C)Bso

(A)"*

(B)+o

(A)7, soeso me&os


(C)Ms .e 1,, soes

%as#a13, soes

(D)Ms .e

13, soes

(E)+o

$resa

(A)"*

(B)+o

(A)"*

(B)+o

(A)56 soes o me&os



(D)Ms .e 11, soes

(A)2,15-2,16

(B)2,13-2,14

(C)2,12 o aes

(A)1 *&ea

(B)2 *&eas

(C)3 *&eas

(D)

Ms .e u&a*&ea

Ba"e #Total $$ && '$( )( & *+ $& ' ''+ *+ '*' + '+ '($ * * $$+ $ $ &+ '+* + (+ +* , , '-+ '$* )) '$ )( ), )* )& *' &( (( '($ +, & *)

P'(1'16El e?7


27/46


(B)Hombre

(A)17-24

(B)25-35

(C)36-45

(D)46 aos ams

(A)ALTA

(B)MEDA

(C)BA!A

(A)ALTA

(B)MEDA

(C)BA!A

(A)"mar#$%o&e

(B)'ea#ure$%o&e

(C)Bso

(A)"mar#$%o&e

(B)'ea#ure$%o&e

(C)Bso

(A)"*

(B)+o

(A)7, soeso me&os


(C)Ms .e 1,, soes

%as#a13, soes

(D)Ms .e

13, soes

(E)+o

$resa

(A)"*

(B)+o

(A)"*

(B)+o

(A)56 soes o me&os



(D)Ms .e 11, soes

(A)2,15-2,16

(B)2,13-2,14

(C)2,12 o aes

(A)1 *&ea

(B)2 *&eas

(C)3 *&eas

(D)

Ms .e u&a*&ea

Ba"e #Total $$ && '$( )( & *+ $& ' ''+ *+ '*' + '+ '($ * * $$+ $ $ &+ '+* + (+ +* , , '-+ '$* )) '$ )( ), )* )& *' &( (( '($ +, & *)

TERMINALACTUAL

"mar#$%o&e &( / / 1,, 7 / 1,, 6 1,, / 1,, 1,, 1,, 75 1,, , , 7 / 1,,A

1,,A

1,,A

1,,A

/ / / 5 / 1,, 1,, / / / 7 1,, /

'ea#ure$%o&e ' , 2 , 1 2 , 1 1 , 1 , , , , , , 1,, , 1 1 5 , , , , 1 1 2 1 2 2 , , , 1 1 1 3 , 2

Bso ' 2 , , 2 , , 3 , , 1 1 , , , 25 , , 1,, 2 , 5 , , , , , 2 , 1 3 , , , 2 1 , 1 , , ,


27





CON MOVISTAR

PLANEADOCAMBIO

DE OPERADOR



28/46


(B)Hombre

(A)17-24

(B)25-35

(C)36-45

(D)46 aos ams

(A)ALTA

(B)MEDA

(C)BA!A

(A)ALTA

(B)MEDA

(C)BA!A

(A)"mar#$%o&e

(B)'ea#ure$%o&e

(C)Bso

(A)"mar#$%o&e

(B)'ea#ure$%o&e

(C)Bso

(A)"*

(B)+o

(A)7, soeso me&os


(C)Ms .e 1,, soes

%as#a13, soes

(D)Ms .e

13, soes

(E)+o

$resa

(A)"*

(B)+o

(A)"*

(B)+o

(A)56 soes o me&os



(D)Ms .e 11, soes

(A)2,15-2,16

(B)2,13-2,14

(C)2,12 o aes

(A)1 *&ea

(B)2 *&eas

(C)3 *&eas

(D)

Ms .e u&a*&ea

Ba"e #Total $$ && '$( )( & *+ $& ' ''+ *+ '*' + '+ '($ * * $$+ $ $ &+ '+* + (+ +* , , '-+ '$* )) '$ )( ), )* )& *' &( (( '($ +, & *)

P$'1'1De lo" "7e4te"=ot0o" ?7ele0o a=e4!o4ar!78l/e"2=ot0aro4"7 !a=o 5eo6Al74a otra raH4>

E$reo .ee9u$o + 3/ 35 4/B

2/ 44 31 4BC

34 23 33 44 31 45C

5,

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, , 43 32 / 3,A

41A

54AB

/3ABC

35 3/ 22 41A

24 34 41 47A

22 42A

3/ 3 25 33 27

Lao8er#a$romo


29/46


(B)Hombre

(A)17-24

(B)25-35

(C)36-45

(D)46 aos ams

(A)ALTA

(B)MEDA

(C)BA!A

(A)ALTA

(B)MEDA

(C)BA!A

(A)"mar#$%o&e

(B)'ea#ure$%o&e

(C)Bso

(A)"mar#$%o&e

(B)'ea#ure$%o&e

(C)Bso

(A)"*

(B)+o

(A)7, soeso me&os


(C)Ms .e 1,, soes

%as#a13, soes

(D)Ms .e

13, soes

(E)+o

$resa

(A)"*

(B)+o

(A)"*

(B)+o

(A)56 soes o me&os



(D)Ms .e 11, soes

(A)2,15-2,16

(B)2,13-2,14

(C)2,12 o aes

(A)1 *&ea

(B)2 *&eas

(C)3 *&eas

(D)

Ms .e u&a*&ea

Ba"e #Total $$ && '$( )( & *+ $& ' ''+ *+ '*' + '+ '($ * * $$+ $ $ &+ '+* + (+ +* , , '-+ '$* )) '$ )( ), )* )& *' &( (( '($ +, & *)

P$'1$1 5ee"a" rao4e"!78l 5r:a ?7e7ela?@2,,) oum&a.e arabe

2





CON MOVISTAR

PLANEADOCAMBIO

DE OPERADOR



30/46


(B)Hombre

(A)17-24

(B)25-35

(C)36-45

(D)46 aos ams

(A)ALTA

(B)MEDA

(C)BA!A

(A)ALTA

(B)MEDA

(C)BA!A

(A)"mar#$%o&e

(B)'ea#ure$%o&e

(C)Bso

(A)"mar#$%o&e

(B)'ea#ure$%o&e

(C)Bso

(A)"*

(B)+o

(A)7, soeso me&os


(C)Ms .e 1,, soes

%as#a13, soes

(D)Ms .e

13, soes

(E)+o

$resa

(A)"*

(B)+o

(A)"*

(B)+o

(A)56 soes o me&os



(D)Ms .e 11, soes

(A)2,15-2,16

(B)2,13-2,14

(C)2,12 o aes

(A)1 *&ea

(B)2 *&eas

(C)3 *&eas

(D)

Ms .e u&a*&ea

Ba"e #Total $$ && '$( )( & *+ $& ' ''+ *+ '*' + '+ '($ * * $$+ $ $ &+ '+* + (+ +* , , '-+ '$* )) '$ )( ), )* )& *' &( (( '($ +, & *)

P$'1+16Claro leore!Hal74a


31/46

( )Mujer

( )Hombre

( )17-24

( )25-35

( )36-45

( )46 aos ams

( )ALTA

( )MEDA

( )BA!A

( )ALTA

( )MEDA

( )BA!A

( )"mar#$%o&e

( )'ea#ure$%o&e

( )Bso

( )"mar#$%o&e

( )'ea#ure$%o&e

( )Bso

( )"*

( )+o

( )7, soeso me&os

( )Ms .e 7, soes%as#a1,, soes

( )Ms .e 1,, soes

%as#a13, soes

( )Ms .e

13, soes

( )+o

$resa

( )"*

( )+o

( )"*

( )+o

( )56 soes o me&os

( )Ms .e 56 soes %as#a/5 soes

( )Ms .e /5 soes %as#a11, soes

( )Ms .e 11, soes

( )2,15-2,16

( )2,13-2,14

( )2,12 o aes

( )1 *&ea

( )2 *&eas

( )3 *&eas

( )

Ms .e u&a*&ea

Ba"e #Total $$ && '$( )( & *+ $& ' ''+ *+ '*' + '+ '($ * * $$+ $ $ &+ '+* + (+ +* , , '-+ '$* )) '$ )( ), )* )& *' &( (( '($ +, & *)

P$$16CH=o "ee4terH 5elaoerta9

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31 31 41 3, 4/ 41 36 35 3 34 3/ 35 75 75 37 5, 1,,A

32 41 54DE

4, 41 25 17 3/ 37 27 41 45D

36 43 27 3 35 4, 3/ 31 56 36

Amos 8amares oeas ' 23B

13 21 15 16 17 11 1/ 26 2,C

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5, , 14 1 32CD

1/ 12 17 21 14 2, 16 24 14 17 14 24B

23B

17 1 11 1/

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Tees


32/46

Mujer Hombre 17 24 25 35 36 45 46 aos ams ALTA MEDA BA!A ALTA MEDA BA!A "mar#$%o&e 'ea#ure$%o&e

Bso "mar#$%o&e 'ea#ure$%o&e

Bso "* +o 7, soeso me&os

Ms .e 7, soes%as#a1,, soes

Ms .e 1,, soes%as#a13, soes

Ms .e13, soes

+o$resa

"* +o "* +o 56 soes o me&os Ms .e 56 soes %as#a/5 soes Ms .e /5 soes %as#a11, soes Ms .e 11, soes 2,15 2,16 2,13 2,14 2,12 o aes 1 *&ea 2 *&eas 3 *&easMs .e u&a*&ea

Ba"e#CLARO leore!H al74a?@2,,) oum&a.e arabe

32





CON MOVISTAR

PLANEADOCAMBIO

DE OPERADOR



(B)Hombre

(A)17-24

(B)25-35

(C)36-45

(D)46 aos ams

(A)ALTA

(B)MEDA

(C)BA!A

(A)ALTA

(B)MEDA

(C)BA!A

(A)"mar#$%o&e

(B)'ea#ure

%

(C)Bso

(A)"mar#$%o&e

(B)'ea#ure

%

(C)Bso

(A)"*

(B)+o

(A)7, soes

(B)Ms .e 7, soes% # 1,,

(C)Ms .e 1,, soes

% # 13,

(D)Ms .e

13,

(E)+o

(A)"*

(B)+o

(A)"*

(B)+o

(A)56 soes o me&os



(D)Ms .e 11, soes

(A)2,15-2,16

(B)2,13-2,14

(C)2,12 o aes

(A)1 *&ea

(B)2 *&eas

(C)3 *&eas

(D)

M . *


33/46

$%o&e $%o&e o me&os %as#a1,, soes %as#a13, soes 13, soes $resa Ms .e u&a*&ea

Ba"e #Total $$ && '$( )( & *+ $& ' ''+ *+ '*' + '+ '($ * * $$+ $ $ &+ '+* + (+ +* , , '-+ '$* )) '$ )( ), )* )& *' &( (( '($ +, & *)

P$+16E4?73l7ar;o el!a=o 5eo

Cero omerama *- 34 44 47 37 37 3/ 41 36 47 43 33 46 41 25 75 4,B

, 5, 35 43 43 4, 3/ 3 33 42 3/ 31 42 43 3 44 32 41 36 43 41 33 33 33

08&a ero .e a#e&


34/46

Ba"e#L7ar5e!a=o 5eo


35/46

Ba"e#L7ar5e!a=o 5eo?@2,,) oum&a.e arabe

35





CON MOVISTAR

PLANEADOCAMBIO

DE OPERADOR



(B)Hombre

(A)17-24

(B)25-35

(C)36-45

(D)46 aos ams

(A)ALTA

(B)MEDA

(C)BA!A

(A)ALTA

(B)MEDA

(C)BA!A

(A)"mar#$%o&e

(B)'ea#ure$%o&e

(C)Bso

(A)"mar#$%o&e

(B)'ea#ure$%o&e

(C)Bso

(A)"*

(B)+o

(A)7, soeso me&os


(C)Ms .e 1,, soes

%as#a13, soes

(D)Ms .e

13, soes

(E)+o

$resa

(A)"*

(B)+o

(A)"*

(B)+o

(A)56 soes o me&os



(D)Ms .e 11, soes

(A)2,15-2,16

(B)2,13-2,14

(C)2,12 o aes

(A)1 *&ea

(B)2 *&eas

(C)3 *&eas

(D)

Ms .e u&a*&ea


36/46

Ba"e#L7ar5e!a=o 5eo


37/46

Ba"e #Total $$ && '$( )( & *+ $& ' ''+ *+ '*' + '+ '($ * * $$+ $ $ &+ '+* + (+ +* , , '-+ '$* )) '$ )( ), )* )& *' &( (( '($ +, & *)

P$+1'1'1 C7a45o ;o eltr8=te5e

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7/ /2 /4 // /4 74 // /, /, , /2 2 / 1

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1 3 5D

2 , 4 2 7 4 1 / 3C

25 , 4BC

, , 2 4 , 7AC

, 1 17 3 4 4 3 2 2 7 3 2 5 2 4C

3 , 2


37





CON MOVISTAR

PLANEADOCAMBIO

DE OPERADOR



(B)Hombre

(A)17-24

(B)25-35

(C)36-45

(D)46 aos ams

(A)ALTA

(B)MEDA

(C)BA!A

(A)ALTA

(B)MEDA

(C)BA!A

(A)"mar#$%o&e

(B)'ea#ure$%o&e

(C)Bso

(A)"mar#$%o&e

(B)'ea#ure$%o&e

(C)Bso

(A)"*

(B)+o

(A)7, soeso me&os


(C)Ms .e 1,, soes

%as#a13, soes

(D)Ms .e

13, soes

(E)+o

$resa

(A)"*

(B)+o

(A)"*

(B)+o

(A)56 soes o me&os



(D)Ms .e 11, soes

(A)2,15-2,16

(B)2,13-2,14

(C)2,12 o aes

(A)1 *&ea

(B)2 *&eas

(C)3 *&eas

(D)

Ms .e u&a*&ea

Ba"e #Total $$ && '$( )( & *+ $& ' ''+ *+ '*' + '+ '($ * * $$+ $ $ &+ '+* + (+ +* , , '-+ '$* )) '$ )( ), )* )& *' &( (( '($ +, & *)


38/46

Ba"e #Total $$ && '$( )( & *+ $& ' ''+ *+ '*' + '+ '($ * * $$+ $ $ &+ '+* + (+ +* , , '-+ '$* )) '$ )( ), )* )& *' &( (( '($ +, & *)

P$+1'1$1 C7a45o ;o eltr8=te5e


39/46

POSTPAGO

P$*1A!t7al=e4te !784to e"el !aro o 5e"7?@2,,) oum&a.e arabe

3





CON MOVISTAR

PLANEADOCAMBIO

DE OPERADOR



(B)Hombre

(A)17-24

(B)25-35

(C)36-45

(D)46 aos ams

(A)ALTA

(B)MEDA

(C)BA!A

(A)ALTA

(B)MEDA

(C)BA!A

(A)"mar#$%o&e

(B)'ea#ure$%o&e

(C)Bso

(A)"mar#$%o&e

(B)'ea#ure$%o&e

(C)Bso

(A)"*

(B)+o

(A)7, soeso me&os


(C)Ms .e 1,, soes

%as#a13, soes

(D)Ms .e

13, soes

(E)+o

$resa

(A)"*

(B)+o

(A)"*

(B)+o

(A)56 soes o me&os



(D)Ms .e 11, soes

(A)2,15-2,16

(B)2,13-2,14

(C)2,12 o aes

(A)1 *&ea

(B)2 *&eas

(C)3 *&eas

(D)

Ms .e u&a*&ea

Ba"e #Total $$ && '$( )( & *+ $& ' ''+ *+ '*' + '+ '($ * * $$+ $ $ &+ '+* + (+ +* , , '-+ '$* )) '$ )( ), )* )& *' &( (( '($ +, & *)

P$ 6@ 3t l


40/46

P$16@73ta4

De8amee +0reresar*a '- 12 1, / 12 14 6 7 26AB

12C

/C

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5, , 4 14A

24B

5 17 17B

4 15 1BD

5 13 3 1, 6 15 11 3 3 16

robabemee +0reresar*a ', 17 16 21 13 16 17 / 1A

23A

2, 11 / 15 25 25 16B

, 5, 1 14 16 24CD

1, 17 15 1/ 27B

13 17 25C

7 15 22 15 15 16 14 33 1/

robabemee "*reresar*a ,$ 64 61 62 66 6, 52 66 65 4 61 64 62 65 5, 25 62 5, 5, 6, 63 46 65a

71A

64 5, 64 6, 44 6/A

52 61 67 6a

61 66 5/ 66CD

53C

11 44C

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1,C

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17 4 1/A

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.

To$#Io bo * 71 76 6 7/ 72 6 /6bC

74C

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75C

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Bo##om #Io bo $, 2 24 31 22 2/ 31 14 26a

4AB

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1 / 24 5, 75A

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2 1/ 1 33 32 22 42B

22 36D

3, 2, 1 32 21 3, 25 25 67AB

33


4,





CON MOVISTAR

PLANEADOCAMBIO

DE OPERADOR



(B)Hombre

(A)17-24

(B)25-35

(C)36-45

(D)46 aos ams

(A)ALTA

(B)MEDA

(C)BA!A

(A)ALTA

(B)MEDA

(C)BA!A

(A)"mar#$%o&e

(B)'ea#ure$%o&e

(C)Bso

(A)"mar#$%o&e

(B)'ea#ure$%o&e

(C)Bso

(A)"*

(B)+o

(A)7, soeso me&os


(C)Ms .e 1,, soes

%as#a13, soes

(D)Ms .e

13, soes

(E)+o

$resa

(A)"*

(B)+o

(A)"*

(B)+o

(A)56 soes o me&os



(D)Ms .e 11, soes

(A)2,15-2,16

(B)2,13-2,14

(C)2,12 o aes

(A)1 *&ea

(B)2 *&eas

(C)3 *&eas

(D)

Ms .e u&a*&ea

Ba"e#De4t0a=e4te Srere"ar:a a Mo0"tar9Proale=e4teS: rere"ar:a a

', - & * - , +' $- ,' (* $$ &, )& '$ '+( $ ' ',) ' ' ' &, $$ )& $( )* * - & + $ '+) + +& *+ *( $( ,$ '+ $ + +-


41/46

Proale=e4teS: rere"ar:a aMo0"tar

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13 15 1/ 14 25D

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25 11 22D

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11 , 1,


41





CON MOVISTAR

PLANEADOCAMBIO

DE OPERADOR



(B)Hombre

(A)17-24

(B)25-35

(C)36-45

(D)46 aos ams

(A)ALTA

(B)MEDA

(C)BA!A

(A)ALTA

(B)MEDA

(C)BA!A

(A)"mar#$%o&e

(B)'ea#ure$%o&e

(C)Bso

(A)"mar#$%o&e

(B)'ea#ure$%o&e

(C)Bso

(A)"*

(B)+o

(A)7, soeso me&os


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%as#a13, soes

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(A)"*

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(D)Ms .e 11, soes

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(C)2,12 o aes

(A)1 *&ea

(B)2 *&eas

(C)3 *&eas

(D)

Ms .e u&a*&ea

Ba"e #Total $$ && '$( )( & *+ $& ' ''+ *+ '*' + '+ '($ * * $$+ $ $ &+ '+* + (+ +* , , '-+ '$* )) '$ )( ), )* )& *' &( (( '($ +, & *)

P$&16T70o al74a =alae


42/46

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, 1,, 51 56 4/ 61 54 56 56 65C

42 57 42 56 44


42





CON MOVISTAR

PLANEADOCAMBIO

DE OPERADOR



(B)Hombre

(A)17-24

(B)25-35

(C)36-45

(D)46 aos ams

(A)ALTA

(B)MEDA

(C)BA!A

(A)ALTA

(B)MEDA

(C)BA!A

(A)"mar#$%o&e

(B)'ea#ure$%o&e

(C)Bso

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(B)'ea#ure$%o&e

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(A)"*

(B)+o

(A)7, soeso me&os


(C)Ms .e 1,, soes

%as#a13, soes

(D)Ms .e

13, soes

(E)+o

$resa

(A)"*

(B)+o

(A)"*

(B)+o

(A)56 soes o me&os



(D)Ms .e 11, soes

(A)2,15-2,16

(B)2,13-2,14

(C)2,12 o aes

(A)1 *&ea

(B)2 *&eas

(C)3 *&eas

(D)

Ms .e u&a*&ea

Ba"e#T70o al74a =alae


43/46

P+'16DH45e t70o e"ta =alae?@2,,) oum&a.e arabe

43





CON MOVISTAR

PLANEADOCAMBIO

DE OPERADOR



(B)Hombre

(A)17-24

(B)25-35

(C)36-45

(D)46 aos ams

(A)ALTA

(B)MEDA

(C)BA!A

(A)ALTA

(B)MEDA

(C)BA!A

(A)"mar#$%o&e

(B)'ea#ure$%o&e

(C)Bso

(A)"mar#$%o&e

(B)'ea#ure$%o&e

(C)Bso

(A)"*

(B)+o

(A)7, soeso me&os


(C)Ms .e 1,, soes

%as#a13, soes

(D)Ms .e

13, soes

(E)+o

$resa

(A)"*

(B)+o

(A)"*

(B)+o

(A)56 soes o me&os



(D)Ms .e 11, soes

(A)2,15-2,16

(B)2,13-2,14

(C)2,12 o aes

(A)1 *&ea

(B)2 *&eas

(C)3 *&eas

(D)

Ms .e u&a*&ea

Ba"e #Total $$ && '$( )( & *+ $& ' ''+ *+ '*' + '+ '($ * * $$+ $ $ &+ '+* + (+ +* , , '-+ '$* )) '$ )( ), )* )& *' &( (( '($ +, & *)

P+$16@734 5e!5H el !a=o5eo


44/46

No msmo .e.* (, /3 / 7 , 1 /3 /2 // 1 /6 /5 1,,AB

/7 1,,A

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, , ,

Aue&ms # om< a.es


45/46

?@2,,) oum&a.e arabe

45





CON MOVISTAR

PLANEADOCAMBIO

DE OPERADOR



(B)Hombre

(A)17-24

(B)25-35

(C)36-45

(D)46 aos ams

(A)ALTA

(B)MEDA

(C)BA!A

(A)ALTA

(B)MEDA

(C)BA!A

(A)"mar#$%o&e

(B)'ea#ure$%o&e

(C)Bso

(A)"mar#$%o&e

(B)'ea#ure$%o&e

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(A)"*

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(A)7, soeso me&os


(C)Ms .e 1,, soes

%as#a13, soes

(D)Ms .e

13, soes

(E)+o

$resa

(A)"*

(B)+o

(A)"*

(B)+o

(A)56 soes o me&os



(D)Ms .e 11, soes

(A)2,15-2,16

(B)2,13-2,14

(C)2,12 o aes

(A)1 *&ea

(B)2 *&eas

(C)3 *&eas

(D)

Ms .e u&a*&ea

Ba"e#Te4a


46/46

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