Qurus cv lucy kennedy en january 2013

Lucy Kennedy MIChemE, MEng, MA

O w n e r a n d M a n a g i n g D i r e c t o r

C h a r t e r e d C h e m i c a l E n g i n e e r

M a n a g e m e n t C o n s u l t a n t

P r o j e c t M a n a g e r

M: +31 (0) 6 108 45666

Email: [email protected]

Qurus B.V.

Hoofdstraat 1-3 M

2351 AA Leiderdorp

T: +31 (0) 71 820 0996

F: +31 (0) 71 820 0997

Website: www.qurus.com

1 Profile

January 2013 l Qurus CV Lucy Kennedy

NAME

Lucy Kennedy

DATE OF BIRTH10 January 1974

PLACE OF RESIDENCE

Oegstgeest

NATIONALITY

British

FUNCTION

Managing Director

Management Consultant

Project Manager

EXPERTISE

Channel Enhancement

Project Management

Quality Management

Product/Plant

Engineering and

Acceptance.

LANGUAGES

English (mother tongue)

Dutch, Italian

(functional)

EDUCATION

Master (MEng) in

Chemical Engineering

SECTORS

FMCG

Manufacturing

Petrochemical

Technology

SUMMARY

Lucy is a warm and mature individual who

fosters a deep sense of responsibility towards

her clients and colleagues. In working with

Procter & Gamble, her Qurus clients and

employees, Lucy has built a diverse track record.

In her different working experiences, Lucy has

shown the ability to easily adapt to a client

organization using a very personable approach.

Combined with a strong sense of commitment

and organization ability, she delivers quick

results and makes a positive impression towards

clients and project team members.

With a background in Chemical Engineering, Lucy

started her career at Procter & Gamble as a

Reliability Engineer, responsible for the plant

acceptance testing. By the end of her 8 exciting

years with Procter & Gamble she was a

manufacturing department manager at one of

P&G’s largest manufacturing sites in EMEA,

leading a team of 19 professionals with

responsibility for Maintenance, Quality Assurance

and New Projects.

Lucy joined Qurus in 2007 as team lead for our

Technology clients and projects, managing a fast

growing team and a complex mix of channel

enhancement projects. In 2010 Lucy became

owner and Managing Director of Qurus where she

continues to make execution a competitive

advantage.

With a strong eye for detail, desire for continual

professional development, and a passion for

getting the best out of the people and projects

she works on, Lucy consistently gains results and

respect.


2 Work experience

2.1 Employers

07.2010 – present Managing Director Qurus B.V. (Leiden,

Netherlands)

08.2009 – 06.2010 : Maternity Leave

01.2007 – 08.2009 : Qurus B.V. (Leiden, Netherlands)

06.2005 – 01.2007 : Maternity Leave

04.1998 – 06.2005 : Procter & Gamble – Fabric and Home Care, Food and

Beverages. (Mechelen, Belgium)

2.2 Work experience (overview)

Function : Managing Director, Consultant and Project Manager.

Project : Company leadership and delivery of multiple and

diverse channel management projects.

Organisation : Qurus B.V. Leiden, Netherlands

Sector : Technology, Manufacturing

Year : 2010-present

Function : Technology Team Lead, Consultant and Project

Manager.

Project : Delivery of multiple channel enhancement projects.

Organisation : Qurus B.V. Leiden, Netherlands

Sector : Technology, Manufacturing

Year : 2007-2009

Function : Manufacturing Department Manager.

Project : Responsible for maintenance, quality and new

projects.

Organisation : Procter & Gamble, Fabric and Home Care, Mechelen,

Belgium.

Sector : FMCG

Year : 2003-2005

Function : Project Manager.

Project : Product and equipment upgrades across P&G’s

western European suppliers and manufacturing sites.

Organisation : Procter & Gamble, Fabric and Home Care, Brussels,

Belgium.

Sector : FMCG

Year : 1999-2003


Function : Reliability Engineer.

Project : Plant acceptance testing for two new production

lines.

Organisation : Procter & Gamble, Food & Beverage, Mechelen,

Belgium.

Sector : FMCG

Year : 1998-1999

2.3 Work experience (detailed)

Position : Consultant and Project Manager – Retail sales

Hewlett Packard EMEA

Tasks : Qurus was asked to support HP increase the

effectiveness of their retail sales organization. With

an initial focus on the customer facing sales staff

Lucy led the development and delivery of a tiered

training program which has thus far touched over

2000 sales staff in more than 20 countries, in over 12

languages throughout EMEA. The program continues

to add value to HP and is expanding to include more

and more countries. Taking a broader look at the

issues Lucy has also led the development of a

combined Sales Skills, Leadership and Negotiation

training for Sales managers, the development of a

Negotiation training for Retail Account Managers,

retraining of HP product trainers, and more recently

a focus on how to influence the customer in the “last

3 feet”.

Organization : HP Personal Systems Group and Image Printing

Group, Geneva, Switzerland

Sector : Technology

Year : July 2010 - Present

Position : QMS and Internal Auditor – Shell projects

department

Tasks : Lucy was brought in to the projects department to

setup and lead an internal audit program which

would touch each key project manager every three

years and would ensure full alignment to the

document Quality Management System for project

delivery. Alongside this Lucy ensures that the

documented QMS is constantly updated and

improved and that the department is fully informed


of changes to the QMS. Due to the success of the

first year of the audit program it has been extended

to include other key roles, QMS documents are

reviewed and updated on a three year basis and Lucy

has made steps towards increasing awareness within

the department through newsletters and acting as an

on site champion for the QMS.

Organization : Shell Refinery, Pernis, Netherlands

Sector : Petrochemical

Year : April 2008 – August 2009

Position : Project Manager – Setup and management of an

Intel distributor incentive scheme

Tasks : Lucy worked closely with the Spanish client and

vendor to realize the clients aspirations for a web-

based training portal for Intel distributors which

tracked and rewarded an individual’s training,

qualifications and sales performance. Lucy helped

provide the full toolbox, including demand generation

material, tracking and reporting plus prize fulfilment

for the lucky winners. Through this program Intel

structurally reached all employees of their top 5

distributors and got over 80% of them to gain

qualifications in more than 2 key Intel products.

Organization : Intel Iberia Marketing Team, Madrid, Spain

Sector : Technology

Year : June 2008 – Dec 2008

Position : Project Manager - Bowtie study into potential of

content syndication

Tasks : Project manager for an intensive 3 month study into

the potential of content syndication as a valid tool

for communication with Microsoft’s breadth partners.

Lucy’s specific tasks included the coordination of a

specialized team located in US and Europe, the

development of a breakeven calculation tool,

schedule, cost and control. The team delivered a

thorough analysis of existing content syndication

pilots, proposal for content selection, a cost

prediction model and proposed rollout plan for EMEA

region.

Organization : Microsoft EMEA Marketing Team, Schiphol-Rijk

Sector : Technology

Year : August – November 2007

Position : Project Manager - Server Blitz Incentive


Program

Tasks : Lucy coordinated with the graphic design vendor the

development of incentive program Bill Of Material

(BOM) in 9 European languages. She supported and

maintained progress tracking for involved countries

during execution. The BOM was available to countries

after only 3 weeks and the incentive helped maintain

Microsoft Server sales during seasonal summer sales

slump.


Sector : Technology

Year : August – November 2007

Position : Project Manager - Multiple Channel Marketing

Infrastructure Improvement Programs

Tasks : Lucy has worked closely with the client on channel

infrastructure improvement programs aimed at

Microsoft breadth partners. These include

coordinating the setup and maintenance of 9 multi-

language web sites, studies into the potential use of

syndication for distributor web sites and the setup

and maintenance of a management dashboard to

visualize the “health” of the channel for all countries

in EMEA. Through these projects she has helped the

client reach thousands of partners and guide strategy

for future channel infrastructure projects.


Sector : Technology

Year : March 2007 – Ongoing

Position : Manager Quality Assurance department

Tasks : Analysis and improvement implementation after any

Quality Alerts and Quality Incidents. Preparation and

execution of department’s first Validation Master

Plan and QA action plan, culminating in bi-annual

external QA audit in which the making group and

plant overall scored 98 %.

Organization : Procter & Gamble

Sector : FMCG, Fabric & Home Care

Year : 2003 – 2005

Position : Manager of Maintenance Group

Tasks : With a group of 16 technicians reporting to her, she

was responsible for the yearly Euro1mln maintenance

budget, the safety and quality of the maintenance

work and programs. Through the use of breakdown


analysis the group delivered < 1 breakdown/month,

while spending only 95% of the 1 Million Euro budget

and introduced the use of SAP Maintenance module.

Together with purchasing, she negotiated all

maintenance contracts that required renewal -

aiming to always get the right balance between cost

and level of coverage required.



Year : 2003 – 2005

Position : Manager of New Initiatives Group

Tasks : With a group of 2 technicians reporting to her, she

was responsible for working closely with the Central

Technical Groups on new or improved detergent

formulations. She lead assessments about the safety,

quality and production impact of initiatives,

developed solutions, requested capital, delivered and

validated each project as per agreed product quality,

process reliability, cost and schedule targets.

Projects would range in size and complexity from a

simple perfume upgrade to new raw materials

requiring validated process changes.



Year : 2003 – 2005

Position : Technology Leader

Project : Soluble Tablets for Detergent Liquid: High pressure,

high stakes. Project to be first to market with “new

look” liquid tablets from a newly developed high

speed line. She delivered a specially designed

electrostatic powdering booth and case-packer.

Delivery included specification development, vendor

selection and follow-up, management of design

changes, installation with reliability and PPM defect

levels testing, training and qualification of lead

operators and Validation documentation handover to

QA. To ensure a smooth start-up, together with the

regional QA responsible, she gave training to the rest

of the project team on the use of Procter & Gamble’s

Reliability and Quality Assurance tools to ensure

smooth start-up and meet all validation

requirements.

Contract Manufacturing Coordination: Single Point of


Contact for one of P&G’s key global intermediates

suppliers. Working together to develop new

classification, extrusion and spray drying processes,

optimizing existing process, (realized USD 1 mln

annual raw material savings for P&G through

development of a loss tree) and followed up on

reliability and quality issues to ensure perfect supply

to P&G. Only P&G representative allowed on site

after an explosion took a supplier out of action for 12

weeks. Her role was to assist and communicate

progress, ensure that safety study was fully updated

and all recommendations implemented i.e. Upgrade

explosion suppression system.



Year : 1999 – 2003

Position : Project Engineer

Project : Powder Detergents Making: Centralized technical

group supporting detergent innovations and

upgrades within Procter & Gamble’s 4 Western

European plants. Delivered USD 11mln multi-site

detergent upgrade including USD 1.5mln savings.

Several projects covering design, installation and

start-up of new processes to deliver agglomeration,

liquid mixing and even automatic control of a spray

drying tower using Fuzzy Logic. Led multidisciplinary

global team through the conceptual and feasibility

stages for the introduction of a new perfume particle,

managed the Lotus Notes team space, chaired

meetings, followed up on actions, progress vs.

schedule, reported status to upper management and

delivered my part as engineer on the team.



Year : 1999 – 2003

Position : Reliability Engineer

Project : Installation and Start-up of 2 new Pringles production

lines: Reliability Engineering owner, responsible for

plant acceptance and testing of all process

equipment. Assignment included 1 month in US

Pringles plant to learn P&G Reliability Engineering

methodology after which she reapplied learning’s and

tools to the start-up of two new Pringles lines in


Belgium. She developed a start-up template, carried

out all reliability testing for the processing

equipment and spent 2 months on shift following

progress after start-up.


Sector : FMCG, Food & Beverages

Year : 1998 – 1999

3 Education (Highest level of education received)

1993-1997 : Master of Science in Chemical Engineering

(MSc) at Jesus College Cambridge University, UK.

Final grade: 2:1 (Top 15%)

In 2010 Lucy was accepted as a Chartered Member of the IChemE, Institute of

Chemical Engineers.

4 Courses and Skills

Project Management: Microsoft Certified Professional (MCP) Project

and Portfolio Management - ongoing

Enhanced project and portfolio management via use of Microsoft Project.

Internal Auditing:

2 day interactive course given in Dutch on Internal auditing with relation to

the ISO framework.

Project Management: PRINCE II Foundation Certified

Industry recognized qualification covering the key elements of Project

Management.

Managing Organizational Effectiveness:

High performance organization culture and structure. Multi-skill teamwork and

Leadership Model.

Creative and Logical Thinking:

Diverging-converging techniques for team problem definition and solving.

Advanced Reliability Engineering:

Package of reliability and quality assurance tools to be used through out the


different phases of a project from feasibility through to start up. These

include Lifecycle Cost Analysis, FMECA, acceptance testing tools to confirm

MTBF, MTTR and PPM defects relative to agreed consumer and producer risk

targets. The methodology also includes tools for process optimization through

statistical process control and fault tree analysis. She is a qualified trainer for

this very training.

Clean Design:

QA training detailing best practices in production equipment and facility

design to minimize cross contamination and facilitate good housekeeping.

Procter & Gamble Engineering Intern Recruiting Coordinator:

Selecting/interviewing candidates, matching them with suitable projects and

social event organization while they were with us. I have had the pleasure of

seeing over 70% of my interns go on to be hired permanently.

5 Languages

English Mother tongue

Italian Conversational

Dutch Conversational


Documents

Qurus cv lucy kennedy en january 2013