Quik Trip

Quik TripTraining Plan Proposal:Katelyn MuellerMichael ProueGina TranAndrew Yost

IntroductionCompany Name: Quik Trip (QT) store #568Convenience store5169 Merle Hay Rd Johnston, IA 50131Business Sector: Focus: coffeeProduct/service:Gasoline, sandwiches, beverages, and snacksPercent of Market Share: Privately held company580+ storesLess than 2% of the nations market in convenience stores

IntroductionDollar Amount of Annual Revenue$9 billion companyStore #568: $13.8 millionNumber of EmployeesNationally: 9,630Hourly employees at #568: 17Salary employees at #568: 1Predominate Management Style4th generation

Mission Statement"To wisely invest dollars in community efforts that will help impact (in measurable terms) individuals in our society who are dependent on the charitable support of others. We believe the most effective way to do that is to invest our contribution dollars and volunteers in strategic efforts that help those at risk reach their functional capacity as successful, independent citizens." - QT

Performance Problem and Anticipated Performance Improvement ResultsSeveral associates lack: knowledge, skills and abilities to operate the Bunn coffee makerResult: low sales on coffeeCoffee sales make up 4% of total revenue at #568 $552,000 annually

After completing the operators training:Associates will have knowledge skills and abilities to operate the Bunn coffee maker

Training ProceduresHands onProvided:Operators manualSafety features of equipmentWritten multiple choice quiz End of trainingEnforce learning objective One hour lesson

Training GoalsEmpower team with knowledge, skills, and abilities to perform their duties to their bestMotivate associates to seek improvement to provide customers with high-quality products and customer serviceMastering task of making fresh coffeeCourse OutlineTraining TopicsInstructional media requiredIntroduction, overview of safety featuresMaterials inventory/descriptionReference store SOP Demonstrate proper proceduresReview key objectivesConduct hands on performance assessmentPerform post written multiple choice quizTraining evaluation, re-training/testing if requiredCleanupOperators manualSafety precautionsOperating instructions of the equipmentStore SOPQuizCourse Outline:Sequence of PresentationIntroduce features and safety warnings of equipmentInventory of materials needed for training will be performed along with the product knowledge informationTraining is covered within guidelines of our SOP- associates will be directed to its location

The trainer will demonstrate the proper and safe procedures to make fresh coffee with equipmentReview the key objectives.Associates will each take turns conducting the hands on performance assessment, Take the multiple choice quizIf further training is needed:associates and the trainer may have a retraining eventLesson PlanSubject: Make fresh coffeeTraining Performance Objective: Upon completion of this lesson you will know how to make fresh coffee.Audience: Sales AssociatesBehavior: Master making fresh coffeeCondition: In the stores coffee serving area, given a BUNN U3 Twin 3 Gallon Automatic Electric Coffee Urn, coffee, and filter. Degree: Master making fresh coffee in accordance with store Standard Operating Procedure (SOP).Teaching Aids: Lesson plan, Safety sheets, and manuals, store SOP. Materials: BUNN U3 Twin 3 Gallon Automatic Electric Coffee Urn, coffee, filter. References: Store SOP, and operating manual.

Lesson PlanEstimated time to complete: 1 hourPreparation: 5 minutesInventory needed materialsReview Performance ObjectiveHand out operators manual and SOPPresentation: 25 minutesDiscuss safety warningsDemonstrate the features of equipment and proper operationExplain the store SOP as it pertains to making fresh coffeeSummary/Review: 20 minutesReview for Key ObjectivesReview Key TopicsSales Associates make coffeeEvaluation: 10 minutesHands on performance assessment.

Materials and FacilitiesTime ScheduleOperators manual for traineesQuizCopy of store SOPLocation: coffee area of storeMaking fresh coffee is a task that easily fits into the managers schedule. The task can be fit into any calendar day that benefits the scheduling timeframes of the staff.

BudgetEmployee CostsTrainer Hourly Rate: $25.00Hours: 1Cost: $25.00TraineesNumber of Trainees: 9Hourly Rate: $8.00Hours: 1Cost: $72.00Consult: 0Design: 0Equipment Costs: There are no equipment costs.Materials: There are no materials costs.Facilities: There is no equipment costs.

Travel/Housing/Meals: There are no additional requirements from this training.Total expenses from the 5 training costs: $97.00Return on investment (ROI):#568 annual revenue from coffee sales: $552,000.00Project a 1% increaseROI Calculation:Annual coffee sales revenue: $552,000.00Benefit of Training at 1% = $5,520.00Cost of Training: $97.00ROI= Benefit/Cost: $5,520.00/$97.00= 56.91Therefore, the anticipated minimal ROI is roughly 57:1

Reference List"Bunn."Coffee Espresso Pro. N.p., 14 December 2011. Web. 14 Dec 2011. ."Bunn."Operating and Service Manual. N.p., 08 October 1984. Web. 14 Dec 2011. .Who is QT."Quik Trip. Quik Trip Corporation, 2011. Web. 14 Dec 2011. .