Quick Guide SysMon App

Quick Start Guide SAP System MonitoringMobile App for iPhone/iPad

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Document Version 1.1.0-2013-01-12

QUICK START GUIDE SAP SYSTEM MONITORING IPHONE/IPAD MOBILE APP

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QUICK START GUIDE SAP SYSTEM MONITORING IOS APP

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TABLE OF CONTENTS

INTRODUCTION ........................................................................................................................................... 5

INSTALLATION ............................................................................................................................................. 6

INITIAL CONFIGURATION ............................................................................................................................ 6

Connection to SAP Solution Manager via Sybase Unwired Platform (SUP Activation and Log In) ............... 6

Mandatory Parameters: Server, User, Password .......................................................................................... 7

Optional App Passcode ................................................................................................................................ 7

Optional SUP parameters under ‘Show Details’ ............................................................................................ 7

Direct connection to SAP Solution Manager (Gateway Log In) .................................................................... 8

Mandatory Parameters: Server, User, Password .......................................................................................... 8

Optional App Passcode ................................................................................................................................ 9

Optional parameters under ‘Show Details’ ................................................................................................... 9

MAIN FEATURES .........................................................................................................................................10

APPLICATION SETTINGS .............................................................................................................................15

Logon Settings ............................................................................................................................................15

Supportability Settings ...............................................................................................................................18

Advanced configuration options in the device’s settings ...........................................................................19


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Introduction

The SAP Solution Manager provides a set of central monitors and an infrastructure that permanently reports the status of the related IT landscape and automatically triggers alerts in the case of problems. The SAP System Monitoring mobile app allows you to monitor your systems and to check alerts anywhere and anytime.

Key features:

Display status overviews of systems, databases, and hosts Drill down to single metrics and events View overviews of alerts Get alert details for deep-dive analyses of certain symptoms Confirm alerts Send alert notifications

The application is available with SAP Solution Manager 7.1 SP6. The mobile services must be configured and the user enabled to use them.

This Quick Start Guide document describes the installation, configuration and core functionality of the SAP System Monitoring mobile app for iPhone and iPad. Up-to-date version of this document is attached to the SAP Note 1786544.

The following table lists other useful resources.

Document Location

Administrator’s guide SAP System Monitoring https://service.sap.com/instguides > SAP Components >SAP Mobile Applications >SAP Solution Manager

SAP System Monitoring on SDN http://wiki.sdn.sap.com/wiki/display/TechOps/SysMon_MobileApps

Related SAP Notes for SAP System Monitoring app

1776209, 1786290, 1749175, 1764368


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InstallationLocate and download the app from the Apple store.

https://itunes.apple.com/us/app/sap-system-monitoring/id570999366?mt=8

The application is available for both iPhone and iPad.

Initial ConfigurationThe SAP System monitoring application can be run in the following connection modes:

Connection to SAP Solution Manager via Sybase Unwired Platform (SUP) Direct connection to SAP Solution Manager Demo – mode with sample data

The connection mode defines how the connection is routed to the SAP Solution Manager back-end system.

Started for the first time the app presents a Welcome dialog with the three options. The user has to choose one of the options and the apps remembers the choice and does not display the Welcome dialog again. It is possible to change the connection mode or present the Welcome screen again via application’s settings. See the “Application Settings” chapter for more details.

Your IT department should provide you with the instructions how to connect the app to your SAP Solution Manager e.g. which mode to choose and the appropriate setting values.

Connection to SAP Solution Manager via Sybase Unwired Platform (SUPActivation and Log In)

The settings to be provided for the SUP connection depend on the deployment scenario (e.g. whether Relay Server is used) and configuration of the Sybase Unwired Platform server (security configuration or type of user registration).

The configuration dialog for the SUP connection presents parameters divided into three sections.


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Mandatory Parameters: Server, User, Password

Parameter Description Example

Server Host name or IP address of Sybase Unwired Platform or of the Relay Server, if used

releayserver.sybase.com

User The name of the user in the SAP Solution Manager

Password The password of the user in the SAP Solution Manager

Optional App PasscodeParameter Description Example

Use App Passcode Enables/disables application On/off

App Passcode Passcode code of your choice (at least 8 characters)

Confirm Confirm the passcode

The application passcode is used to protect the application from unauthorized usage and for storing secure-relevant data, such as passwords, in the secure storage (data vault). Usage of the application passcode is optional. If used, user has to enter the passcode at application’s start.

Optional SUP parameters under ‘Show Details’Parameter Description Example

Port Port of the Sybase Unwired Platform Server or the Relay Server - SUP default port 5001

- Relay Server default port 80

Company - ID Company or Farm ID, only required if the Relay Server is used.

Security Config. The security configuration as configured in the Sybase Unwired Platform server (with the Sybase Control Center tool).

Basic, manual


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Mobile User

Name of a mobile user configured in the Sybase Unwired Platform server for the mobile application (with the Sybase Control Center tool).

Act. Code

An activation code for the mobile user configured in the Sybase Unwired Platform server (with the Sybase Control Center tool).

Use HTTPS If on, the mobile application will connect via HTTPS (appropriate if Relay Server is used)

On/off

Typically the value of parameter “Security configuration” should be changed as SUP does not have default security configuration.

The “Mobile User”and “Act. Code” parameters are optional. They are required only you are performing manual user registration on the Sybase Unwired Platform Server (e.g. automatic user registration is disabled by your IT). In this case your IT department must provide you with valid values.

Direct connection to SAP Solution Manager (Gateway Log In)

In this mode the application connects directly the SAP Solution Manager system. More precisely, the connection is to the SAP Netweaver Gateway component provided with SAP Solution Manager 7.1 SP6 (see the Administrator’s Guide for more details)

The configuration dialog for connection presents parameters divided into three sections.

Mandatory Parameters: Server, User, PasswordParameter Description Example

Server Host name or IP address of the SAP Solution Manager system

Port Port number of SAP Solution Manager system, HTTP or HTTPS

User The name of the user in the SAP Solution Manager

Password The password of the user in the SAP Solution Manager


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Optional App PasscodeSee the description above.

Optional parameters under ‘Show Details’Parameter Description Example

Service Gateway service name, do not change this value. TECHMON

URL Prefix Gateway service prefix, do not change this value. sap/opu/odata/AIGW

Use HTTPS If on, the mobile application will connect via HTTPS. On/off

The parameters are optional. The “Service” and “URL Prefix” parameters are internal, do not change them. If required, change only the “Use HTTPS” parameter value.


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Main featuresThe application shows technical systems for which system monitoring were successful setup. Technical systems without monitoring setup are filtered out.

iPhone iPad

The application displays system components (also called “managed objects”), which comprise the technical system object, system instances, databases, and hosts. Users can drill down to single monitoring metrics and events.


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iPhone iPad

To navigate through the systems you can use the “System Groups“ (or “POWL query) as defined for the user in System Monitoring in SAP Solution Manager. For example, the standard “All System” group can be used to display all systems in the SAP Solution Manager.

iPhone iPad


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Note

In the SAP Solution Manager users populate their System Groups in the Technical Monitoring work center. This is called system group “refreshing” and needs to be performed once when the user starts to work with SAP Solution Manager and occasionally if new technical systems added to the System Monitoring. System Group refreshing is time consuming and is performed on user request only. When the app displays the System Groups screen for the first time it fetches the data from the SAP Solution Manager (e.g. with the actual refresh timestamp) but does not perform the refresh on the system groups. However, if the user triggers the refresh on the view with the “pull down to refresh”, the app performs the refresh on the system groups and displays updated system groups data.

To refresh the system groups perform ‘explicit’ refresh on the System Groups view with the “pull down to refresh”.

This feature is implemented in the 1.1.2 version. Make sure SAP Note 1799062 is implemented.

The SAP System Monitoring mobile app also allows you to add systems to your personal group of the favorite systems that you work with regularly. Favorite systems are shown in the system group “My Systems”. To add a system to your favorites, find it in another group, for example, in the “All System” group, and do the long press on the system. The system will be added to the “My Systems” system group. The ‘star’ icon marks the favorite systems. To remove a system from the favorites system group, simply do the long press on the system again.


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For technical systems and managed objects, the application shows alerts and alert details. To jump to the alerts of a system or system component, tap on the “Alerts” button next to that system, or system component name.

iPhone iPad

The “Alerts” screen on iPhone resp. the left panel of the “Alert Overview” screen on iPad displays alert type objects. Alert type is the alert definition in the system monitoring template. This is something that may occur. Examples are “Java instance not available” or “ABAP instance not available” alert types. An alert or alert instance is an existing instantiation of an alert type. This is a real event occurred somewhere. Alert instances are shown in the “Alert Details” screen on iPhone resp. on the right pane of the “Alert Overview” screen on iPad. For each alert type only the latest alert instance is displayed.


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Users can confirm alerts (either the single alert instance or all alerts of the alert type) and send notifications from the mobile device. To display the dialog, click on the button in the top right corner of the screen.

iPhone iPad


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Application SettingsThe SAP System Monitoring mobile app allows changing different configuration options in its Settings menu.

Logon Settings

Logon Settings allows configuring the connection to the SAP Solution Manager. Usually the connection mode is selected and the connection to the SAP Solution Manager is configured at the first application start. The Logon Settings allows configuration of the initial connectivity (if for example user has chosen to try the app in the demo –mode with sample data) or change of an existing connection.


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However, in the Application Connection settings dialog user can only change the SAP Solution Manager user/password and request timeout parameters. Other parameters are read only. To change connectivity parameter launch new initial connection configuration dialog by pressing the “New Activation and Logon” button on the bottom of the screen.


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Another useful option is the “Reset Application” button. Reset Application deletes all settings, resets the app into initial status and shows the Welcome screen. Reset Application is the last option you have before app reinstallation in case of unexpected behavior and continues failures.

The “Application Connection Mode” selector supports switching between different connections modes:

Demo mode SUP connection Direct Gateway connection

For a “non-demo” mode, if the mode is already configured, the app changes the connection appropriately and refreshes the data. If the mode was not configured yet the app shows the connection configuration dialog first. The “New Initial Activation and Logon” action allows configuration of one “online” connection mode (Gateway or SUP) and resets the connection setting for another connection mode. The “Application Connection Mode” allows the configuration of the both SUP and Gateway connections.

Note

Switching between different connections modes is not considered to be a productive use case.


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The common parameters SAP Solution Manager user/password and the request timeout are not stored separately but used for both SUP and Gateway connections.

To avoid unexpected locks either use the same app passcode or disable the app passcode for both SUP and Gateway connection modes.

On iPad, if not in the favorite system group “My System”, reselect the current system group from the System Groups pop-up menu. A system group may not be valid any longer if switched to a different SAP Solution Manager system. You will receive a back-end error notification if the current system group cannot be processed

Supportability Settings

Supportability Settings allows to enable E2E trace supportability feature and to display and to send the application log per e-mail.


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Advanced configuration options in the device’s settingsIn addition to the “built-in” Setting menu the SAP System Monitoring app provides some advanced configuration options in the iOS device settings for the application. These options could be used to configure app’s “look and feel”. In contrast to the “built-in” settings the app has to be restarted after changes in the device settings.

The settings are “experimental” and considered to be used rather internally.

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Documents

Quick Guide SysMon App