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Questions to Ask. Do you understand the medium? Do you understand technologies? Do you understand your users? Do you have commitment?. The Nature of the Web. It’s a BLACK HOLE It’s like no medium ever before It’s a super medium. Understanding Users. Good experience Bad experience. - PowerPoint PPT Presentation
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Web Usability Workshop1 © 2005 Imran Hussain | UMT
Questions to Ask
• Do you understand the medium?• Do you understand technologies?• Do you understand your users?• Do you have commitment?
Web Usability Workshop2 © 2005 Imran Hussain | UMT
The Nature of the Web
• It’s a BLACK HOLE
• It’s like no medium ever before
• It’s a super medium
Web Usability Workshop3 © 2005 Imran Hussain | UMT
Understanding Users
Good experience
Bad experience
FrustrationResentmentAnger
SatisfactionHappinessElation
Web Usability Workshop4 © 2005 Imran Hussain | UMT
Technologies, Environments, Platforms
• The Web• PDA’s• Mobile Phones/Wireless• Kiosks
Web Usability Workshop5 © 2005 Imran Hussain | UMT
Conceptual Framework for Developing User Experience
Web as software interface Web as hypertext system
Task-oriented Information-oriented
Web Usability Workshop6 © 2005 Imran Hussain | UMT
Conceptual Framework for Developing User Experience
Web as software interface Web as hypertext system
Task-oriented Information-oriented
strategy
scope
structure
skeleton
surface
Web Usability Workshop7 © 2005 Imran Hussain | UMT
Conceptual Framework for Developing User Experience
Web as software interface Web as hypertext system
Task-oriented Information-oriented
strategy
scope
structure
skeleton
surface
Web Usability Workshop8 © 2005 Imran Hussain | UMT
Process and Lifecycle Model
• Iterative
• Incremental
• Evaluation – the heart
Web Usability Workshop9 © 2005 Imran Hussain | UMT
Conceptual Framework for Developing User Experience
Web as software interface Web as hypertext system
Task-oriented Information-oriented
strategy
scope
structure
skeleton
surface
Web Usability Workshop10 © 2005 Imran Hussain | UMT
Web Usability Workshop11 © 2005 Imran Hussain | UMT
Conceptual Framework for Developing User Experience
Web as software interface Web as hypertext system
Task-oriented Information-oriented
strategy
scope
structure
skeleton
surface
Web Usability Workshop12 © 2005 Imran Hussain | UMT
Web Usability Workshop13 © 2005 Imran Hussain | UMT
Conceptual Framework for Developing User Experience
Web as software interface Web as hypertext system
Task-oriented Information-oriented
strategy
scope
structure
skeleton
surface
Web Usability Workshop14 © 2005 Imran Hussain | UMT
Web Usability Workshop15 © 2005 Imran Hussain | UMT
Conceptual Framework for Developing User Experience
Web as software interface Web as hypertext system
Task-oriented Information-oriented
strategy
scope
structure
skeleton
surface
Web Usability Workshop16 © 2005 Imran Hussain | UMT
Web Usability Workshop17 © 2005 Imran Hussain | UMT
Conceptual Framework for Developing User Experience
Web as software interface Web as hypertext system
Task-oriented Information-oriented
strategy
scope
structure
skeleton
surface
Web Usability Workshop18 © 2005 Imran Hussain | UMT
Web Usability Workshop19 © 2005 Imran Hussain | UMT
Conceptual Framework for Developing User Experience
Web as software interface Web as hypertext system
Task-oriented Information-oriented
strategy
scope
structure
skeleton
surface
Web Usability Workshop20 © 2005 Imran Hussain | UMT
Web Usability Workshop21 © 2005 Imran Hussain | UMT
Conceptual Framework for Developing User Experience
Web as software interface Web as hypertext system
Task-oriented Information-oriented
strategy
scope
structure
skeleton
surface
Web Usability Workshop22 © 2005 Imran Hussain | UMT
Web Usability Workshop23 © 2005 Imran Hussain | UMT
Conceptual Framework for Developing User Experience
Web as software interface Web as hypertext system
Task-oriented Information-oriented
strategy
scope
structure
skeleton
surface
Web Usability Workshop24 © 2005 Imran Hussain | UMT
Web Usability Workshop25 © 2005 Imran Hussain | UMT
Conceptual Framework for Developing User Experience
Web as software interface Web as hypertext system
Task-oriented Information-oriented
strategy
scope
structure
skeleton
surface
Web Usability Workshop26 © 2005 Imran Hussain | UMT
Web Usability Workshop27 © 2005 Imran Hussain | UMT
Conceptual Framework for Developing User Experience
Web as software interface Web as hypertext system
Task-oriented Information-oriented
strategy
scope
structure
skeleton
surface
Web Usability Workshop28 © 2005 Imran Hussain | UMT
