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questionare for the study on customer saatisfaction
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Q1 Is skill training imparted to you at regular intervals ? a) yes b) noQ2 Are the trainers well versed with the problems faced by the staff ? a) yes b) no
Q3 Does the trainers belong to hospitality industry ? a) yes b) no
Q4 Are the trainings interactive ? a) yes b) noQ5 Does effective evaluation happens after the training sessions ?
a) yes b) no Q 6 Are refresher trainings conducted after a specific period ? a) yes b) no
Q7 Does the trainers make use of audio visual aids ? a) yes b) no
Q8 Does the trainers provide with reference material related to topics covered in training ?
a) yes b) no