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QuestDirect.org
Understand Your Support Options
and What They Mean To Your Organization’s Internal Roadmap
Frank RenekeGroup Vice President, Corporate Strategy
QuestDirect.org
The Software Maintenance Problem
Agenda
The Five Things You Need to Know
Q&A
PeopleSoft Upgrade Value- An Objective Assessment
QuestDirect.org
The Software Maintenance Problem
High Cost, Low Value Maintenance Expenses Limit Innovation
20%New IT Initiatives
80%Ongoing Operations
and Maintenance
*Gartner; “Gartner's Top Predictions for IT Organizations and Users, 2012 and Beyond: Control Slips Away”, November 23, 2011
QuestDirect.org
Your Enterprise Software World Has Changed
QuestDirect.org
Software Vendor Support Not Relevant
Vendor support does not address the majority of issues in today’s mature, stable software related to customized code
85%of Priority 1 issues are
related to custom code
QuestDirect.org
A New Support Model is Needed
QuestDirect.org
What are Your Total Maintenance Savings?
PeopleSoft Upgrade Value- An Objective Assessment
QuestDirect.org
Perception versus Reality
PeopleSoft 9.2 Perception:• 1000 new features, functions and enhancements• Improved user experience• Embedded Analytics• Reduced total cost of ownership
PeopleSoft 9.2 Reality:• Many new features are enhancements to earlier releases• Features are nice to haves with no meaningful ROI.• Enhancements leverage Fusion Middleware components.
QuestDirect.org
• 11g Database
• Oracle Bi Publisher
• Oracle OBIEE
• Oracle User Interface
• ADF Mobile
• Oracle Identity Management
Many New Features are OFM Enhancements
* “Why Oracle Fusion Middleware is the best middleware for PeopleSoft Applications”, Oracle Corporation White Paper, April 2010
QuestDirect.org
Many of the features and functions like look and feel, pivot grids and context sensitive search are actually 11g technologies that have to be licensed and adopted. * “73% Oracle customers upgrade to stay supported, no reported ROI”, ZDNET, March 9 th, 2012
PeopleSoft Support TimelinesChoices Need to be Made
QuestDirect.org
Future Proof your Application Strategy
• Each upgrade will further locks you into Oracle’ application and technology stack offering
• Eventual move to next-generation system will be full reimplementation cost; keep options open to retain flexibility and reduce risk.
• Money spent on Coexistence lost?
• Vendor upgrade path requires expensive upgrades and maintenance fees for 5-10 years until future systems are built, widely deployed and tested
Next-Generations
System Options
Select Best Fit Next-Generation System
Third-Party
Support$
Adopt Innovative Solutions as Needed
The Five Things You Need to Know
QuestDirect.org
Vs. Fusion• Using latest technologies and
processes• Incomplete and unproven suite
needs time to mature• No compelling reasons for
adoption**• Oracle may eventually “force”
customers to Fusion, in various ways
• Coexistence is the best option
Applications Unlimited• Mature and highly functional
applications• High maintenance costs• Expensive to upgrade• Diminishing enhancements• Expected finite timeline*• 73% upgrading just to stay
supported**
CIO’s Faced With a DilemmaChoosing between Apps Unlimited and Fusion
* “ERP Upgrades: What’s Your Philosophy?”, OAUG Research Line, February 2012
Fusion Applications
Oracle Fusion Financials Oracle Fusion Procurement
Oracle Fusion Human Capital ManagementOracle Fusion Governance, Risk and Compliance
Oracle Fusion Customer Relationship ManagementOracle Fusion Project Portfolio Management
Oracle Fusion Supply Chain
** “Oracle’s Dilemma: Applications Unlimited Versus Oracle Fusion Applications”, Forrester Research, Inc. February 11, 2013 and OAUG member survey
QuestDirect.org
Strategic Choices are NeededShort, Medium and Long Term
Short Term• Ensure systems solidly
support business needs• Adopt innovation to drive
competitive advantage
Long Term• Position organization to
take advantage of best next-generation software platform
• Adopt solutions that are proven
1-3 Years 4 - 6 Years 7 – 15 Years
Medium Term• Maximize return on
investment• Be prepared to adapt to
new trends with solutions from current and new vendors
• Begin positioning for next-gen platform
QuestDirect.org
Fusion is Not Ready
• Fusion is not complete today*• Started 2005• Halfway in 2007• Released 2012
• Fusion is a mix-and-match of Software, a hundred plus modules
• Oracle customers must “Consider All Available Options”**
• What happens if Oracle Fails?* Oracle’s Dilemma: Applications Unlimited Versus Oracle Fusion Applications”, Forrester Research, Inc. February 11, 2013 ** “Oracle Customers must ‘Consider All Available Options’, The Wall Street Journal, June 5th, 2013
QuestDirect.org
Upgrading is Not Right for Everyone*• Apps Unlimited is a road paved with Oracle technology• Oracle Fusion Middleware and Oracle Engineered Systems = LOCKIN**
* “Oracle’s Dilemma: Applications Unlimited Versus Oracle Fusion Applications”, Forrester Research, Inc. February 11 th, 2013** “Oracle PeopleSoft Applications and Oracle Fusion Middleware”, Oracle Corporation White Paper, April 2010
Questions & Answers