Chap 2

What is your mission statement?

What are your long term goals?

What steps is daraz taking to achieve its long term goals?

What are your core competencies?

What four key operations will you compete on?1. Cost2. Quality3. Time4. Flexibility

How does daraz use technology to improve its operations?

Does daraz take any steps to improve productivity?

Who are your main competitors? Why do you think they are a threat?

Chap 3

How does the services that daraz provide differ from those its competitors are providing?

Where would you classify the daraz service on the product life cycle?

What process selection type does daraz use? Process types can be:

Project process – make a one-at-a-time product exactly to customer specifications Batch process – small quantities of product in groups or batches based on customer

orders or specifications Line process – large quantities of a standard product

Continuous process – very high volumes of a fully standard product

Explain the process from the moment the consumer orders the product online to the moment the consumer gets it?

Chap 4

Who supplies the products to daraz?

Are your suppliers reliable? Do you have more than one supplier?

Do you have close relationships between you and your supplier?

What if your supplier can’t deliver the product?

Do you buy before hand and then advertise or do you advertise and then sell after order has been made?

Any supplier contracts?

Are daraz suppliers tier one two or three? External Suppliers – source of raw material

Tier one supplier supplies directly to the processor Tier two supplier supplies directly to tier one Tier three supplier supplies directly to tier two

Internal Functions include – processing functions Processing, purchasing, planning, quality, shipping

Do you have any quality checks? Or product standards?

Product return policy and conditions?

Any cases where distortion in demand resulted in losses for your company? – Bull whip effect

Any part of your operations that daraz is outsourcing?

Do you make any products or do you buy all of them?