Quescom product overview2013.pdf

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www.quescom.eu

QuesCom 400Product overview, juin 2013


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Copyright Notice

CopyrightNotice

1998-2013 Copyright SAS

79, rue de Svres, 92100 Boulogne- Billancourt, FRANCE

Edited in France, June 2013

All rights reserved. This product and its related documentation are protected bycopyright and distributed under QuesCom licenses to its authorized users only.

Authorized users who have purchased one or more QuesCom products described

herein can download and print a copy of this publication.No part of this product or its related documentation may be reproduced, adaptedor translated without prior written authorization of QuesCom. The informationcontained herein is subject to change without prior notice.

SAS79, rue de Svres92100 BOULOGNE - BILLANCOURTFrance

RCS NanterreSIRET : 793 176 777 00019APE : 6201Z

Phone: +33 1 71 10 76 76Fax: +33 1 41 10 93 16URL: http://www.quescom.eu

E-mail: [email protected]


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Trademarks

Trademarks QuesCom, NextBX and SmartIAD are registered trademarks of QuesCom SAS.

Microsoft, MS-DOS, Windows, and Windows NT are registered trademarks ofMicrosoft Corporation.

UC500 is registered trademark of Cisco Corporation.

All other products mentioned herein may be trademarks or registered trademarksof their respective companies and are hereby acknowledged.


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Disclaimer

Disclaimer Information contained herein supersedes preliminary specifications or data sheetsof the product as well as earlier versions of this publication, if any.

While every effort has been made to ensure the accuracy of this publication,QuesCom assumes no liability for omissions or editorial errors contained herein.QuesCom reserves the right to revise the information herein at any time withoutprior notice. Changes and improvements will be incorporated into the new versionof this publication.

THIS PUBLICATION IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND.QUESCOM HEREBY DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED,

INCLUDING BUT NOT LIMITED TO, ALL WARRANTIES OF MERCHANTABILITY, FITNESS FORA PARTICULAR PURPOSE, AND THOSE ARISING FROM A COURSE OF DEALING, USAGEOR TRADE PRACTICE.

IN NO EVENT SHALL QUESCOM BE LIABLE FOR ANY INDIRECT, SPECIAL,CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING BUT NOT LIMITED TO, ALLDAMAGES RESULTING FROM LOSS OF USE, DATA OR PROFITS ARISING OUT OF THEUSE OF OR INABILITY TO USE THIS PRODUCT, EVEN IF ADVISED OF THE POSSIBILITY OFSUCH DAMAGES.


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Cont en t s

Contents 5

About This Document 6

Customer Service Erreur ! Signet non dfini.

1.

QuesCom 400 Hardware overview 9

1.1. Overview 91.2. Technical Specification 111.3.

ISDN boards 12

1.4. GSM boards 131.5. Voice modules 141.6. Hard disk extension 14

1.7.

Delivery content 15

2.

QuesCom 400 VoIP features 16

2.1.

Interconnection in VoIP 16

2.2. Number of simultaneous channels according hardware resources 17

3.

QuesCom 400 Integration within a PBX environment 18

4. QuesCom 400 administration 19

4.1. Available connection types 194.2.

QuesCom 400 configuration 20

4.3.

QuesCom 400 supervision 214.4. Backup/restore configuration 22

4.5. Duplication of configuration 224.6. Software update 234.7. Traces 234.8. Alarms and failure 234.9.

SNMP 24

4.10. Communication logs (CDR) 254.11. Hardware diagnostic 264.12. Firewall 26

5.

Related documents 27


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About This Document

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A b out T h i s D ocum ent

Documentpurpose

This document is a technical presentation of QuesCom 400 gateways.

Audience This document is intended for experienced technicians, service representatives, andother persons trained to install software programs of telecommunication systems. Suchpersons are expected to have sufficient knowledge of computing and network in orderto take suitable safety precautions while configuring the software program describedherein.

Structure This document is organized in the following structure:

Chapter 1 provides a hardware description of the QuesCom 400.

Chapter 2describes QuesCom 400 VoIP features.

Chapter 3describes QuesCom 400 integration with PBX environment.

Chapter 4describes QuesCom 400 administration.

Chapter 5lists related documents to QuesCom 400.


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About This Document

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Convention This document applies the following typographic conventions:

Reminder

Note

A note provides additional or complementary information on a particularsubject.

Caution

A caution gives important instructions to be followed. You risk damagingyour equipment or losing your data if you do not follow the instructions.

Warning!

A warning calls attention to important alerts that will cause personal injury,health hazard or permanent damage to your equipment if not observed.

Computer TextComputer generated text such as program code or commandprompt is shown in Courier font.

Dialog/Menu/ButtonWindows, dialogs, menus or buttons of a computer programare printed in bold.

Feedbacks QuesCom is committed to providing documentation that matches your expectations.We welcome any feedback, question or suggestion to help us improve ourdocumentation quality.

Please send your comments to [email protected] together with thedocument title and number as indicated on the cover page of this document.
mailto:[email protected]:[email protected]:[email protected]


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Cus t om er S e rv i ce

PurchasefromQuesCom

For any products purchased directly from QuesCom, contact QuesComCustomer Service should you need further assistance (please kindly have yourcustomer ID and product serial number ready):

Customer Service

Phone : +33 (0) 8 20 20 38 46

E-mail: [email protected]

URL: http://support.quescom.eu/

Purchasefrom Retailer

For any products purchased from a retailer or distributor, contact yourrespective retailer or distributor should you have any questions regarding theproduct received or need further technical assistance.
mailto:[email protected]:[email protected]://support.quescom.eu/http://support.quescom.eu/http://support.quescom.eu/mailto:[email protected]


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1 . Q ues Com 4 0 0 H a rd w a re ov erv i ew

1.1. Overview

Aconvergenceequipment

The QuesCom 400 Gateway is convergence equipment for multi-networktelephony systems. The QuesCom 400 connects the enterprise to differentnetworks:

Landline

VoIP

GSM

Modeldescription

The QuesCom 400 Gateway can be configured flexibly into various models.These models are similar in functionality while supporting different GSM

capacities and IP/ISDN configurations. The ISDN standard supported can beBasic Rate Interface (BRI) or Primary Rate Interface (PRI).

The model reference of QuesCom 400 Gateway is denoted with theconvention, Q4XX-nG-YY, where

XX = software package identification

nG = number of GSM ports

YY = IP, ISDN-BRI or ISDN-PRI configuration

ExamplesQ412-12G-IP = QuesCom 412 with 12 GSM ports using IP configuration only

Q412-8G-4B = QuesCom 412 with 8 GSM ports using 4-ports ISDN-BRIconfiguration

Q412-0G-4P = QuesCom 412 with 0 GSM ports using 4-ports ISDN-PRIconfiguration

Hardware

Features

In addition to GSM and ISDN interface ports, all QuesCom 400 Gateway

models are also supplied with the hardware features listed inTable 1-1:

Hardware Features Purpose

1 Ethernet 10/100 base-T port Network administration

Voice Over IP (VoIP) usage

1 USB port Universal Serial Bus (USB)

connection1

2 serial communication ports of thestandard DB-9 format

Console connection

Auxiliary connection2

1 Future use2 Future use


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1 RJ11 MWI port PBX Message Waiting Indicator

(MWI) interface connection3

Table 1-1 Hardware Features

Frontpanel

Figure 1-1 shows the front panel of the QuesCom 400 Gateway:

Figure 1-1 Front Panel of QuesCom 400 Gateway

Rearpanel

Figure 1-2 shows the rear panel of a typical QuesCom 400 Gateway:

Figure 1-2 Rear Panel of QuesCom 400 Gateway

The following list describes the callouts inFigure 1-2:

1. Fan

2. Power connector

3. Power switch

4. Two Serial communication ports (DB-9 standard)

5. USB port

6. MWI port

7. Ethernet 10/100 Base-T port

8. ISDN PRI/BRI ports

9. SMA antenna connectors

10. SIM slot

11. Antennas

3 Future use


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1.2. Technical Specification

Technicaldetails

Table 1-2 provides the technical specification of the QuesCom 400 Gateway.

Table 1-2 Technical Specification

Description Specification

Dimensions44mm x 345mm x 437mm (height x width xdepth)

Weight 5 Kg

Input voltage range for AC powersupply

Current

Frequency

Power dissipation

100 - 240V

2.0A (230VAC)4.0A (115VAC)

47 - 63Hz

200W (maximum)

Operating temperatureNon-operating temperature

0C to 35C20C to 70C

Operating humidity 5% to 80% (non-condensing)

Noise level 38 dBA (minimum)

Regulatory compliance

For more compliance information, refer to

the document accompanying yourdevice

Safety compliance UL 60950; IEC 60950

Security specification Compatible with the security specification

IEC950.Specification FCC Class B Part 15, markingCE.

PCM slots formodularity

5 PMC slots (IEEE P1386.1 version 2.1 standard) are available to accept: GSM boards ISDN boards

VoIP boards


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1.3. ISDN boards

Overview 2 slots are allocated to ISDN boards for connections to: PBX

The PSTN network

ISDN boards available are: BRI S/T 4 ports PRI 2 ports

All ISDN boards are equipped of the Pass-though system.

ISDN BRI(T0/S0)

ISDN BRI boards specifications are:

Characteristic Description

Number of ports 4 ports BRI per board

Maximum number ofboard per chassis

2

Interfaces Standard S/T, RJ45, upon request NT, TE.

ISDN Signaling EuroISDN (Europe), EuroNumeris/VN6 (France), TBR4

Cabling Straight cable (3 & 6 and 4 & 5 wire pairs) under 40 metersin length, impedance 120 Ohms, maximum attenuation 20dB/km

LED 4 green LED per board

ISDN PRI (T2) ISDN PRI boards specifications are:


Number of ports 2 PRI ports per board

Maximum number of

board per chassis

2

Interfaces G.703 (2 ports per board)

ISDN Signaling EuroISDN (Europe), EuroNumeris/VN6 (France), TBR4

Cabling Straight cable (1 & 2 and 4 & 5 wire pairs) under 40 metersin length, impedance 120 Ohms, maximum attenuation 20

dB/km

LED 4 LED per port (green: 2, red: 1, yellow: 1)


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1.4. GSM boards

Overview GSM boards specifications are:


Number of ports 2 or 4 GSM ports per board

Maximum number ofboard per chassis

4 (16 GSM channels)

Frequencies Quad-band compatibility on each ports: GSM850/900/1800/1900

Antenna GSM 900-1800MHz omni-directional magnetic antenna,Hirschmann MCA18 90 MH, cable length: 2,5 m, SMA

female connector. Height 9 cm, Gain 0dB.

1 antenna output per card (per 4 ports: use of internal

coupler is necessary). Level of reception necessary for SIM cards registration

onto GSM network: between80 dB and50 dB.

LED 4 LED per board

GSM Modules

Configurations Modules

12G configuration Siemens MC55i modules

16G configurations Siemens MC55i and Telitmodules

UMTS configurations Telit modules

1 incoming or outgoing call per SIM card

Digital quality for calls to cellular phones

Multi-operator support per QuesCom 400 and per SIM card

Optionalitems

Optional items are available:

Item Description

Antenna coupler 4 to 1

(Reference: GSM-SMACPL4)

(1 antenna maximum for 16 GSM ports): bundledwith 4 male/male cables, SMA connector, andcable length 0.3 m. Generated attenuation: 8db

Extension cord 10m

(Reference: GSM-SMABL10)

2 SMA connectors, male/female, and length 10meters. Generated attenuation: 11.5dB to 900MHz.

Extension cord 30m

(Reference: GSM-SMABL30)

2 SMA connectors, male/female, and length 30meters. Generated attenuation: 15dB to 900 MHz.

High quality omni-directional900-1800 MHz GSM antenna

(Reference: GSM-ANT-5DB)

Average gain: 5dB, N connector, bundled withfixing and N/SMA adapter. Height: 60 cm. Note:

cable is not included.


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1.5. Voice modules

Overview The QuesCom 400 chassis embed a voice module containing 4 DSP allowing 16 VoIPcommunications in parallel.

Supported codecs are:

Codec Specification

G.711 Alaw and Ulaw

G.729 Annexes A, B and AB

G.723 5.3 and 6.3

T.38 For fax over IP

Codec compression:

o 1 call in G711 is about 64 Kb/s of bandwidth

o 1 call in G729 is about 15 Kb/s of bandwidtho 1 call in G723 is about 5 Kb/s of bandwidth

Possibility to set the codec frame size between 10 and 110 ms.

The QuesCom 400 is also able to manage these 3 codecs dynamically (possibility ofusing mixed codecs).

A software parameter in the QuesCom 400 lets you choose the codec preferenceorder.

Compatible with:

o SIP protocols (use in User Agent or SIP Proxy Server mode) and

o H.323 (use in gateway H.323 or gatekeeper H.323 mode).

Options One additional Voice Modules can be plugged into the chassis allowing then 32 VoIPcommunications in parallel.

The reference name is Q900-VPM.

The license is included.

1.6.

Hard disk extension

Options In option a 20Gb hard drive disk can be ordered. The reference name is Q400-HD-20.


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1.7. Delivery content

Accessories The accessories of the QuesCom 400 Gateway include:

A power cable

An RJ45 Ethernet cable

A serial null-modem standard cable (RS-232)

GSM antennas4

A set of rack screws

Documentation: Getting Started with QuesCom Hardware Installation(CD-ROM)

ISDN cables are not included.

4 The quantity of antenna depends on the GSM capacity of your QuesCom 400 Gateway.


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2 . Q ues Com 4 0 0 V o I P f ea t u res

2.1. Interconnection in VoIP

With a IPPBX QuesCom 400 can be interconnected in VoIP to an external gateway, gatekeeper orIPPBX. Thus, VoIP calls are routed from or towards the QuesCom gateway.

With a SIPprovider

QuesCom 400 can be interconnected in VoIP to an IP Telephony operator, forinstance, an ITSP or SIP Provider, providing IP Call Routing.

With an otherQuesComgateway

QuesCom 400 can be interconnected in VoIP to others QuesCom 400. In thisconfiguration, one QuesCom 400 is master and the others are slaves.

Master/Slave architecture can be used to:

Extend the number of GSM ports: GSM calls may need to be routed onto the otherappliance whilst all local GSM ports are busy.

Manage several equipments as a unique system.

Up to 5 devices can be grouped.


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2.2. Number of simultaneous channels according hardware resources

Voice

modules

The embedded Voice module allows a maximum of 16 simultaneous VoIP calls.

With one additional Voice modules, the Maximum of simultaneous VoIP calls is 30.

Codecsrestrictions

The QuesCom 400 gateway only supports 24 channels using codec G.723 whereas 30

channels are supported with codecs G.711 and G.729.

Actual version simultaneously supports G.711 and G.729 in multi protocol use (i.e. 2 or 3protocols in simultaneous use).


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3 . Q ues Com 4 0 0 I n t eg ra t i on w i t h i n a P B X

env i ronm ent

Easy, quickandtransparentinstallation

Easy, quick (wizard based) and transparent installation on the existing telephonysystem. No alteration, replacement, hardware or software update is required in theexisting infrastructure.

PBX-independent architecture: compatible with any ISDN PBX.

Fixed-line phones (other than PBX phones) are not limited.

Multi modal

installation

When the QuesCom appliance is connected only to the PBX, (by PRI or BRI lines) the

installation is named Dedicated.This architecture is generally used for large GSM deployments (i.e. more than 32

GSM ports).

The Pass-through architecture is when the QuesCom appliance is connectedbetween the PSTN and the PBX (by PRI or BRI lines).In case of QuesCom appliance failure, there is a bypass and calls continue to beplaced and received to the PBX.

Scalablearchitecture

Scalable architecture: Stand-Alone/Relay functioning:

ISDN port extension is possible. GSM port extension is also possible by adding one ormore QuesCom 400 appliance(s).

Antenna couplers 4 to 1 are available: unique antenna up to 16 GSM ports maximum.

Multi-site GSM resources pooling is possible.


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4 . Q ues Com 4 0 0 a d m i n i s t ra t i on

4.1. Available connection types

Serial port Local administration via serial port RS232 is possible: connection of console cableincluded between the PC and the QuesCom 400, and use of HyperTerminal (PrivateEdition, recommended).

IP Remote administration via IP network:

Ethernet RJ45 10/100Mbits port

Telnet (port: 23)

FTP (port: 21)


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4.2. QuesCom 400 configuration

Wizards The installation and the configuration is 100% wizard based. Depending on functions

and architecture selected during the wizard, IPBX connections and routes for voice, faxand SMS, are automatically created.

Advancedconfiguration

Advanced configuration using a web-based interface (QPortal, used port: 8000). Use of Internet Explorer 5.5 or later

User authentication by login and password

All product features are configurable.

Networksettings

Network configuration is also available by command line interface under Telnet

session or using serial console port.


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4.3. QuesCom 400 supervision

QWAdmin QWAdmin is a monitoring interface based on Microsoft Management Console.Ports used are 1168 & 1169 (over UDP).

Installation files can be retrieved from the QuesCom CD-ROM or QuesCom web site.

QWAdmin allows the monitoring of gatekeeper and gateway modules and QPortalweb access.

Gatekeepermonitoring

Hardware and software components information and settings

Telnet console Traces download Hardware components monitoring (fan, temperatures) Gatekeeper system events Real time communication events

Gatewaymonitoring

Software components information and parameters Statistics Gateway system events Real time communication events Real time GSM trunks monitoring GSM signal quality monitoring DSP resources monitoring

IP connections QWAdmin display the VoIP devices, IPBX connection and Virtual SIP Phone connection

status.


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4.4. Backup/restore configuration

Backup the

entire system

The administrator can do a complete backup of all data.

Then, a backup file (format .sfx) can be downloaded and saved as abackup on your computer.

Note that a brief service interruption is necessary.

4.5. Duplication of configuration

Duplicate withQset

On homogenous configuration, a duplication of configuration from oneappliance to another is possible if both hardware configurations are thesame.

Qset software (QuesCom property) allows:

Opening a .sfx file,

Modifying settings (IP addresses, network names and serial number) then

Saving the new settings into a renamed .sfx file which can be used inanother QuesCom gateway

Benefits This feature is useful when spare appliances updating is necessary.



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4.6. Software update

Update to last

version

Firmware update file can be downloaded from the Support web site. The

upgrade process can be launched by: By a command line From the QuesCom administration console QWAdmin


4.7. Traces

Softwaretraces

Traces of all events are also available on the volatile memory. All traces aredispatched by component (gatekeeper, gateway, qwebsvr). They have a

maximum size of 4 MB and loop when the file is full.

Traces can be consulted in QWAdmin or downloaded by ftp.

IP/ISDN Sniffer An IP and ISDN sniffer is embedded into the QuesCom appliance and canbe enabled/disabled manually.

4.8. Alarms and failure

QWAdmin All errors are visible through the QuesCom Management Console.A third party application can be configured to send event messages to amailbox.

Audiblealarm

In the case of overheating (for example due to fan failure) an audible alarmsounds on the device.


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4.9. SNMP

SNMP The QuesCom appliance also has an SNMP MIB that: Provides a real-time view of:

o Communications on ISDN, GSM and IP trunkso Hardware status

Can send SNMP traps to a network management devices about ISDN,GSM and IP trunk status (up/down)

SNMP walk

SNMP traps


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4.10. Communication logs (CDR)

Available logs4 logs are available:

Attended calls

Interrupted or failed calls: cause is displayed (ITU standard)

Sent, received or failed faxes

Sent, received or failed SMS

CDR The QuesCom device logs all call details in a CDR (Call Detail Record)database and can produce a number of detailed reports. The detailsrecorded are:

Origin and destination of the call

Called and calling party numbers

Number before and after LCR management

Hour, date of beginning and end of the call

Duration of the call

Failure type of call according table of failed calls

Call type (ISDN, VoIP, CTI, ) and details about used ISDN and GSM

ports

CDR in theweb interface Summary views are available from the web interface and a number of

more detailed filters can be defined.

CDR sent byemail

All data can also be exported to a third party application (enterprises call

accounting software) and/or emailed by period defined (text format) to anadministrator.

This feature can be enabled or disabled.


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4.11. Hardware diagnostic

Self diagnosticA pre-installed software program can perform hardware diagnostic. This

program sets the QuesCom appliance in a hardware test mode and allowsthe administrator to perform hardware diagnostics when the QuesCom failsto start or is defective.

4.12. Firewall

Firewall Each QuesCom appliance embeds a stateless firewall that restricts or blockpackets based on source, destination address and rules.

The firewall can be configured by command line through a telnet session.


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5 . R e l a t ed d ocum ent s

Relateddocuments

Listed below are the documents available athttp://suport.quescom.eu:

Getting Started with the QuesCom 400 Gateway - Hardware Installation

Getting Started with the QuesCom 400 Gateway - Software Installation

Technical Manual for QuesCom gateways

Hardware Diagnostic Tool
http://suport.quescom.eu/http://suport.quescom.eu/http://suport.quescom.eu/http://suport.quescom.eu/

Documents

Quescom product overview2013.pdf