2012

20 years on | Brisbane | 8 – 9 November

CORO Conference of Regulatory Officers 2012 2

This year’s program provides an opportunity to reflect on our shared efforts over the past 20 years to harmonise our regulatory endeavours. It features a variety of presentations and workshops including:

• a session examining practical tips and traps in decision making and writing

• a session dedicated to sharing information between complaint handlers, investigators and legal officers

•a practical ‘investigators toolkit’ session

• a hypothetical led by the Honourable Justice Glenn Martin who will challenge an expert panel of lawyers, regulators, costs assessors and consumer representatives to share their perspectives on some key ethical dilemmas arising from lawyers’ billing practises and costs.

The sessions will be led or facilitated by members of the judiciary, regulators, lawyers representing a variety of sectors of the profession, experts in related fields and special guests.

The conference will be opened by Queensland’s Attorney-General and Minister for Justice, the Honourable Jarrod Bleijie, who will outline his Government’s approach to national legal profession reforms and related issues.

It will allow attendees to catch up with interstate colleagues, swap notes, learn from each other and reflect on where we’ve come from and future directions – and of course to network between sessions and during dinner overlooking the beach at celebrity chef Ben O’Donoghue’s Southbank Surf Club.

The Legal Services Commission, Queensland Law Society, Bar Association of Queensland and Legal Practitioners’ Admissions Board are proud to host CORO 2012 and trust you will leave not only better informed but energised and entertained.

Don’t miss out on this annual event dedicated to bringing together all statutory regulators, professional bodies and admitting authorities to discuss, share and exchange information about our common regulatory purposes and to encourage and drive a consistency of approach.

We look forward to seeing you in Brisbane.

John Briton

Legal Services Commissioner

Thursday 8 and Friday 9 November 2012

Brisbane Convention & Exhibition Centre on Grey Street South Bank, Brisbane

Earlybird Registration – $500

>> qls.com.au/coro

2012

20 years on

20 years on 3

ProgramThursday 8 November 2012

8.30 – 9am Registration

Session 1 9 – 9.30am

Welcome to country

Welcome and openingJohn Briton, Legal Services Commissioner (Qld)

Session 29.30 –10am

Opening address The Honourable Jarrod Bleijie, Attorney-General and Minister for Justice

Session 310 –10.30am

Update on National Legal Profession Reform

10.30 –11am Morning tea

Session 411am –12pm

Explaining your reasons: Administrative decision making and writing Examine practical tips and traps in decision making and writing and develop a knowledge of: • how to communicate your decision clearly and effectively• how to structure your reasons to improve quality• common problems faced by decision makers.

Speaker: The Honourable Justice Alan Wilson, Judge of the Supreme Court of Queensland

Chair: Noela L’Estrange, CEO, Queensland Law Society

12 –1pm Letting go is hard to do: Managing difficult complainant behaviourThis presentation provides guidance on strategies which regulators and staff can adopt in managing unreasonable complainant behaviour and examines where agencies can go wrong.

Speaker: Louise Rosemann, Assistant Ombudsman, Queensland Ombudsman

Chair: Noela L’Estrange, CEO, Queensland Law Society

1– 2pm Lunch

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CORO Conference of Regulatory Officers 2012 4

Session 52 – 3.30pm

Complaint, trust account and discipline workshopAimed at sharing best practice information on complaint handling, trust account inspections, investigations and disciplinary proceedings this workshop will cover a range of discussion points. These will include trends and issues in complaints and trust account inspections; war stories and lessons learnt; using coercive investigation powers; steps to improve timeliness through rapid resolution procedures as well as discussion on knowledge sharing opportunities.

Facilitator: Professor Jeff Giddings, Griffith University Law School

Chair: Gael Roberts, Law Complaints Officer, Legal Profession Complaints Committee (WA)

3.30–4pm Afternoon tea

Session 64 – 5pm

Admissions and discipline case studies

This session encompasses recent and important developments in the areas of admissions and lawyer discipline.

Speakers: Ross Perrett, Partner, Clayton Utz; Lynda Muston, Assistant Commissioner, Office of the Legal Services Commissioner (NSW)

Chair: Megan Lawton, CEO, Law Society of Northern Territory

5pm Close

Relax and unwind with colleagues and friends at the South Bank Surf Club. Enjoy stunning views of the CBD,

Brisbane River and South Bank beach whilst experiencing five star cuisine. Pre-dinner drinks will start at 6.30pm with dinner

beginning at 7.00pm.

&

DRiNkS

6.30 pm

LATE

DiNNER

20 years on 5

Friday 9 November 2012

8.30 – 9am Registration

Session 79 –10.30am

Investigators toolkit

Using computer forensics in trust account and misconduct investigationsExamine a range of issues relevant to trust account and misconduct investigations including the latest technologies and methodologies in the collection, recovery, restoration and analysis of electronic evidence.

Speaker: Chris Noble, Partner – Forensic, Deloittes

investigative interviewing: When is a witness being truthfulInterviewing witnesses is a key part of any audit or misconduct investigation but how do you know if a witness is being truthful? This practical presentation will discuss examples of good interviewing techniques and some common pitfalls.

Speaker: Detective Senior Sergeant Stephen Blanchfield, Homicide Investigation Unit, Queensland Police Service

Chair: Michael McGarvie, Legal Services Commissioner and CEO Legal Services Board (Vic)

10.30 –11am Morning tea

Session 811am –12.30pm

Hypothetical: At what cost, costs?Delve into a hypothetical led by The Honourable Justice Glenn Martin who will challenge an expert panel of lawyers, regulators, costs assessors and consumer representatives to share their perspectives on some key ethical dilemmas arising from lawyers’ billing practices and costs.

Facilitator: The Honourable Justice Glenn Martin, Judge of the Supreme Court of Queensland

Chair: Dan O’Connor, CEO, Bar Association of Queensland

Session 912.30 –1pm

Closing plenaryThis session will look at the themes that have emerged during the conference and examine ways in which co-operation may be enhanced between regulatory offices.

Facilitator: John Briton, Legal Services Commissioner (Qld)

1pm Close and handover to host of CORO 2013

CONFERENCE OR GENERAL ENQUiRiES

If you have any questions about the conference program, please contact Scott McLean or Terri Newman at the Legal Services Commission on 07 3406 7737 or lsc@lsc.qld.gov.au.

If you have any questions about accommodation or registration, please contact Leanne Hughes on 07 3842 5822 or email l.hughes@qls.com.au.

CORO Conference of Regulatory Officers 2012 6

Speaker profiles

The Honourable Jarrod Bleijie Attorney-General and Minister for Justice

Jarrod Bleijie was appointed Queensland’s Attorney-General and Minister for Justice by Premier Campbell Newman after the March 2012 State election.

Jarrod Bleijie was elected to the Queensland State Parliament for the electorate of Kawana on the Sunshine Coast in March 2009, and re-elected in March 2012. He was appointed to the Shadow Cabinet in December 2010, as Shadow Attorney-General and Shadow Minister for Corrective Services.

Prior to being elected to Parliament, Jarrod practised law in a respected Sunshine Coast firm, mainly in the areas of business, corporate, body corporate as well as property law.

He has been a member of the Parliament’s Legal Affairs, Police, Corrective Services and Emergency Services Committee and was previously also a member of the Law, Justice and Safety Committee, and the Legal, Constitutional and Administrative Review Committee.

Jarrod is involved in a large number of Sunshine Coast organisations. He is a Rotarian, a Lion, a former Board Director of Mercy Ships Australia, a Board Member of Sunshine Coast Youth Partnership Inc, and a Board Member of the Italian School Committee Inc. He is also the Patron of Kawana Soccer Club and the Kawana Waters Surf Lifesaving Club.

A Justice of the Peace (Qualified) in Queensland, Jarrod studied law through Queensland University of Technology, completing his Articles of Clerkship on the Sunshine Coast.

Jarrod lives at Little Mountain with his wife Sally, where the couple are raising their two daughters and one son.

The Honourable Justice Alan Wilson, Judge of the Supreme Court of Queensland

Justice Wilson was appointed a Judge of the District Court, and the Planning and Environment Court, in 2001. He was appointed to the Supreme Court in late 2009 and, at the same time, became the President of the Queensland Civil and Administrative Tribunal.

He practised as a barrister for 18 years, and was appointed Senior Counsel in 1999. He has wide experience in both the private and public sectors of the legal system, including extensive work as a mediator.

His special interests as a judge have been in improving access to justice through mediation and other forms of Alternative Dispute Resolution (ADR), Court governance and administration, and the education and training of the judiciary.

Between 2003 and 2008 he managed the lists in the Planning and Environment Court and was instrumental in introducing radical changes to its administration.

He has a special interest in reforming the way judges explain their decisions and is an advocate of simpler, more accessible reasons for judgement.

To that end he has presented judgment writing courses in Papua New Guinea, and Australia.

He has been a member of the governing council of the National Judicial College of Australia (NJCA), a body dedicated to continuing education and training for judges which is partly funded with a grant from the Queensland Government. The NJCA provides training at a variety of levels including lectures for Chief Justices, and Chief Judges, on court administration.

Since November 2009 his time has been devoted to QCAT, a large and very busy ‘super’ tribunal, where his interest in ADR and simplified proceedings and decisions has had full rein.

The Honourable Justice Glenn Martin, Judge of the Supreme Court of Queensland

The Honourable Justice Glenn Martin holds degrees in Arts and Law from The University of Queensland. He also holds a Masters of Laws from the Queensland University of Technology. He practised at the Queensland Bar from 1979 to 2007 and was appointed Senior Counsel in 1998. At the Bar his work was mostly industrial, employment, administrative and constitutional. He appeared for employers, unions, individuals, the Commonwealth and each State in all courts and tribunals. He was appointed to the Supreme Court of Queensland in 2007.

Justice Martin is a Fellow of the Queensland Academy of Arts and Sciences. He has held numerous positions in professional associations and is currently the inaugural Chair of the Australian Bar Advocacy Training Council and the Vice-Chairman of the International Advocacy Training Council. Justice Martin is also a life member of the Australian Bar Association and the Bar Association of Queensland.

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Program information

The venue The Legal Services Commissioner, Queensland Law Society, Bar Association of Queensland and Legal Practitioners’ Admissions Board are proud to be jointly hosting CORO 2012. The conference will be held at the Brisbane Convention and Exhibition Centre on Grey Street, South Bank, Brisbane.

Registration Registration will be held in the foyer outside the conference room P6 and P7 located on Plaza level. All conference sessions will be held in the Plaza Room 6 and 7.

Registration entitlements Your registration for the conference incudes:• attendance at all conference sessions • morning tea and afternoon

tea during the conference• lunch on Thursday • one ticket to the conference dinner

(Thursday evening).

Conference Dinner – Thursday 8 NovemberThe conference dinner will be held at the South Bank Surf Club, 30aa Stanley Plaza Parklands, South Brisbane on Thursday evening, 8 November from 6.30pm. South Bank Surf Club is located in the heart of South Bank with stunning views of the CBD, Brisbane River and Streets Beach. One dinner ticket is included with the conference registration fee (please indicate your attendance when registering). Partner dinner tickets can be purchased at a cost of $140 per ticket (inc GST). Partner dinner tickets can be purchased via the registration form or online.

Dress CodeThe dress code for the conference and dinner is smart casual.

Close of registration Close of earlybird registration (with accompanying payment) is Friday 12 October 2012. Standard registration (with accompanying payment) must be received by Monday 5 November 2012.

Cancellation policy and transfers Please refer to the Queensland Law Society event’s policy at qls.com.au for guidelines on conference registration, cancellations and transfers.

Name badges Your name badge is your passport to access all sessions of your registration, morning and afternoon tea, lunch and dinner. Please ensure your badge is visible at all times.

Delegates with special requirements Please indicate on the registration form or online.

Parking Public car parking is available at the Brisbane Convention and Exhibition Centre, with 1,600 undercover parking spaces available (accessed by Merivale Street and Grey Street). Maximum parking costs for 24 hours is $25. This price is current 29 June 2012. The car park is open 24 hours, 7 days a week. For further pricing or information, phone 07 3308 3487 or email davidc@bcec.com.au.

Accommodation Special delegate accommodation rates have been negotiated with the following hotels, all rates are subject to availability, please book early to avoid disappointment.

Rydges Hotel South Bank9 Glenelg Street, South Bank, BrisbaneRydges South Bank connects to the Brisbane Convention and Exhibition Centre on Glenelg Street. Rydges would like to offer a special rate for the CORO 2012 delegates of $249 per room per night for a standard queen room. Daily full buffet breakfast will be available at a cost of $30 per person. Valet parking is available for $30 per vehicle per day. To book, please contact Rydges South Bank direct on 07 3364 0800 and please quote ‘CORO 2012’.

Mantra South Bank161 Grey Street, South Bank, BrisbaneMantra South Bank is located opposite the Brisbane Convention & Exhibition Centre and is within walking distance of several major tourist attractions including the Queensland Performing Arts Complex, State Art Gallery and Museum, and South Bank Parklands. Mantra would like to offer special rates for CORO 2012 delegates of $279 per room per night for a Studio Apartment or $319 per room per night for a One Bedroom Apartment. Daily buffet breakfast is available for a special rate of $25 per person when pre-booked prior to arrival, otherwise the standard rate $30 per person will apply. Valet parking is available for $35 per vehicle per night. To book, please contact Mantra South Bank direct on 07 3305 2500 and please quote ‘CORO 2012’.

Rendezvous Hotel Brisbane Anzac Square255 Ann Street, Brisbane (CBD)Rendezvous Hotel Brisbane Anzac Square is a modern hotel located in the heart of Brisbane’s central business district. Overlooking the Anzac Square memorial gardens and directly opposite Central Railway Station, the hotel’s location gives you direct access to the best that Brisbane has to offer. You will appreciate having Queen Street Mall, Treasury Casino and South Bank all within walking distance. Negotiated accommodation rates at the Rendezvous Hotel Brisbane are $200 per room per night for a Studio Room or $240 per room per night for a One Bedroom Apartment. Full buffet breakfast is available daily for $27 per person. Valet parking is $28 per vehicle per day (subject to availability).To book, please contact Rendezvous Hotel Brisbane Anzac Square direct on 07 3001 9888 and quote ‘Queensland Law Society’ to receive these special rates.

TransportBrisbane’s domestic airport is only a 20 minute taxi ride from the city centre and the Convention Centre.

Airtrain – Catch the Airtrain from the domestic airport (Airtrain stations are located directly outside the terminal). Trains depart every 15 minutes to the city (and South Brisbane station) during peak times. For further details, timetables and fare prices visit www.airtrain.com.au

Bus Services – South Bank is serviced by two bus stations: The Cultural Centre Station on Melbourne Street and the South Bank Busway Station corner of Colchester and Tribune Streets, South Bank. A free city loop bus service circles Brisbane’s Central Business District including South Bank. 

CityCats – A popular and speedy way to travel the river. The CityCat terminal is located outside the riverside restaurants on the riverside promenade. CityCats operate daily from 5.30am to 12.30am.  

Taxi – Taxi ranks are located outside the main entrance to the Convention Centre, at Mantra South Bank in Grey Street and at various locations throughout the precinct. 

Trains – There are two train stations within a five minute walk of the Convention Centre. South Bank Station accessed from Tribune Street and South Brisbane Railway Station adjacent to the Convention Centre in Grey Street. 

For information about public transport visit translink.com.au for more information on go card, transfer rules and alternative services or call 13 12 30 anytime.

Earlybird prices and registration available at >> qls.com.au/coro

Registration form/ Tax invoice

8 – 9 November 2012 | Brisbane Convention & Exhibition Centre on Grey Street, South Bank, Brisbane

Payment Please note that full payment must accompany registration

Course codes 121108

Total payment (inc GST)

My cheque payable to Queensland Law Society Inc is enclosed

Please debit my credit card (Diners Club is not accepted)

Visa Mastercard QLS Amex Amex

Card number

Cardholder name

Expiry date / Amount $

Cardholder signature

Queensland Law Society, GPO Box 1785, Brisbane Qld 4001 f 07 3221 2279 (credit card payments only) | p 1300 367 757 | conferences@qls.com.auFor more information visit qls.com.au | ABN 33 423 389 441

Delegate information

First name

Last name

Organisation

Postal address

City/Town Postcode

Phone (bh) Fax

Email

Special dietary requirements

Register online at qls.com.au/coro

Please note: Earlybird registration closes 12 October 2012.

All prices include GST. This document will be a tax invoice for GST purposes when you make payment. Please retain a copy of this for GST records.

PrivacyQueensland Law Society (the Society) respects your privacy and is committed to the Information Privacy Principles contained in the Information Privacy act 2009 (Qld). The Society collects personal information about you to provide services to you, to improve the quality of those services, and to provide you with information about other services we offer. For these purposes, we may disclose your personal information to organisations to whom we outsource functions such as market research and to our service entities. The Society also uses this information to conduct research for the development of educational and professional programs.

At any event held by the Society, your image may be photographed or filmed at any time throughout the event. We may use, publish or reproduce your image or recording of you in any form of communication material to promote the Society’s services and to report on its events through its publications and resource material including our Annual Report, Proctor, Twitter and Facebook pages. Your consent to the use of your image in full or part for any Society related purpose is taken to be given by attending this event. The Society takes reasonable steps to ensure your personal information is not exposed to misuse, loss or unauthorised access. Any image or recording of you that is published may be transferred overseas and by completing this application and attending the event, you agree to this transfer.

Business details and personal information provided on this form may be transferred and stored overseas to administer such services and communications to you. By completing this application, you agree to this transfer.

In accordance with the electronic Transactions (Queensland) act 2001, the Society may provide notices or correspondence to you by electronic communication. By completing this application, your consent to this form of contact is taken to be given.

Should you not wish to have your image photographed or filmed, please contact the Society at privacy@qls.com.au to advise that you do not wish to be photographed or filmed.

If, at any time, you would prefer that the Society did not use or disclose your personal information, including your image, please contact the Society at privacy@qls.com.au. If your details change or you wish to access the information the Society holds about you, please contact the Society on 1300 FOR QLS (1300 367 757).

Disclaimer The organising committee of CORO 21012 reserves the right to substitute program sessions and/or speakers or cancel sessions/programs where necessary. All details are correct as at 29 June 2012.

© 2012 Queensland Law Society.

Registration

Earlybird by 12 October 2012 $500

Standard by 5 November 2012 $600

Dinner

I will be attending the conference dinner on Thursday evening (as included in my registration) –

Partner dinner ticket $140

2012