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Quarterly Q2 Report 2008-2009
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1
EXECUTIVE SUMMARY ..................................................................................................... 3
FOREWORD FROM THE CHAIRMAN ............................................................................ 4
MESSAGE FROM THE EXECUTIVE DIRECTOR ............................................................ 6
CHAPTER ONE ..................................................................................................................... 8
1 INTRODUCTION ....................................................................................................... 8
1.1 Mandate of the PCSC .......................................................................................... 8
1.2 Admissibility of Complaints ............................................................................ 10
CHAPTER TWO .................................................................................................................. 11
2.0 COMPLAINTS AND INQUIRIES .......................................................................... 11
2.1 Complaints-Handling Procedures .................................................................. 11
2.1.1 Analysis of Complaints..................................................................................... 12
2.2 Decisions Following Review and Inquiries by PCSC .................................. 13
2.2.1 Complaints Where Advise was Given ........................................................... 13
2.2.2 Complaints determined to be Without Merit ................................................ 13
2.2.3 Complaints settled by the Public Institution ................................................. 14
2.2.4 Complaints that Revealed no Wrongdoing ................................................... 16
2.2.5 Complaints where PCSC Initiated Further Inquiries ................................... 17
2.3 Letters of Appreciation from Complainants ................................................. 18
2.4 List of Non-Performing Government Institutions ........................................ 22
CHAPTER THREE ............................................................................................................... 31
3.0 STATISTICAL ANALYSIS ...................................................................................... 31
3.1 Complaints Received ............................................................................................. 31
3.2 Classification of Complaints Received by PCSC Mandate .......................... 32
3.3 Analysis According to Action Taken by PCSC ............................................. 33
2
3.4 Monthly Analysis of Complaints for the Year 2008 ..................................... 35
3.5 Analysis Based on Categories of Complaints ................................................ 36
3.6 Analysis Based on Ministries and Public Sector Institution ....................... 39
3.7 Analysis of Complaints Based on Provinces. ................................................ 43
3.8 Analysis by Mode of Lodging Complaint ..................................................... 45
3.9 Analysis by Gender ........................................................................................... 46
3.10 Monthly Analysis of Complaints in the Quarter ......................................... 48
3.11 Comparative Analysis by Quarters ................................................................ 50
CHAPTER FOUR ................................................................................................................. 52
4.0 COMMUNICATION ACTIVITIES ........................................................................ 52
4.1 Publications ........................................................................................................ 52
4.2 Civil society and grassroots partnerships ...................................................... 52
4.3 Provincial Visits ................................................................................................. 52
4.4 Consultative meetings with Government Agencies ..................................... 53
4.5 Media interviews ............................................................................................... 53
4.6 Website ................................................................................................................ 53
ANNEXTURES ..................................................................................................................... 55
3
EXECUTIVE SUMMARY
The Report consists of four Chapters and an Annexure.
Chapter One outlines the legal mandate of the PCSC, its functions and a brief on
admissibility of Complaints.
Chapter Two covers Complaints and Inquiries in the Quarter. It details the handling
of Complaints and provides summaries in the following categories:
i. Complaints in which Complainants were advised to seek redress from other
appropriate agencies;
ii. Complaints determined to be without merit;
iii. Complaints settled by the public institution to the satisfaction of the
Complainant;
iv. Complaints that revealed no instance of wrongdoing after PCSC inquiries;
v. Complaints in which PCSC has initiated further inquiries.
Chapter Two also contains a letters of appreciation from PCSC Complainants and a
list of non-performing Government institutions based on the duration taken to
obtain responses to PCSC inquiries.
Chapter Three provides a statistical analysis of Complaints and Inquiries within the
Quarter as well as comparative analysis with the previous Quarter. The analysis is
of Complaints received based on the following categories; typology of Complaint,
public institutions, gender, provincial distribution and mode of lodging Complaints.
Chapter Four gives an outline of advocacy, outreach and media activities within the
Quarter.
The Annexure catalogues the Complaints handled by PCSC and their status.
4
FOREWORD FROM THE CHAIRMAN
The present report is the Second Quarterly Report by the Committee for the
2008/2009 financial year for the period October to December 2008. The report is
submitted in accordance with paragraph 3 of Gazette Notice No.5826 dated 29th June
2007 which requires the Committee in the performance of its functions to prepare
Quarterly Reports for submission to His Excellency the President.
During this Quarter the Committee undertook outreach and advocacy activities at
the various provincial headquarters in a bid to register its visibility and have a
nation-wide reach.
PCSC held Provincial visits from November 11th December 9th 2008. The visits
were attended by PCSC Committee members, Provincial and District
Commissioners, Provincial Heads of Department, Religious leaders, Women
Groups, Youth Groups, Representatives of Community Based Organizations and
members of the public.
The principal objective of the provincial visits was to hold interactive sessions with
the Provincial Administration and other stakeholders. Through the meetings, the
PCSC managed to establish a working rapport with those involved.
The impact of the provincial activities is evidenced by a considerable overall rise in
the number of complaints the Committee received during the quarter from the
provinces. During the Quarter, the PCSC dealt with 793 complaints of which 373
were new.
A key partner in the work of the Committee is the media which had initially
portrayed the Committee negatively and had reservations on the capacity of the
Committee to execute its mandate effectively. Publicity activities have been
conducted and the Committee has engaged positively with the media in the
production of informative programmes on the functions of the Committee thus
improving the public image of the Committee.
5
The Committee has been proactive in forging strategic and collaborative
partnerships with public institutions on its role and place in the on-going public
sector reforms. These partnerships will go a long way not only in expediting the
resolution of complaints but also assisting the Committee carve its niche in
governance, particularly in addressing maladministration in public service.
It is envisaged that the Committee will build institutional capacity to ensure it plays
an effective oversight role nationally.
The Committee wishes to express its gratitude to the Ministry of State for Provincial
Administration and Internal Security for the tremendous logistical support the
Ministry extended to PCSC during the provincial visits. This cooperation has
resulted in a successful nation-wide visibility campaign for the Committees
mandate.
As the Committee endeavors to reach out to public institutions for support, it is
encouraging to receive prompt and useful responses whenever complaints are
forwarded to concerned Ministries. I wish to single out the Ministry of State for
Defence for being very supportive and prompt in responding to complaints referred
to the Ministry. This positive attitude is a key ingredient in forging effective
collaboration amongst institutions and should be emulated by all others.
I wish also to thank the Ministry of Justice, National Cohesion & Constitutional
Affairs for their continued support in facilitating all the programmes and plans of
the PCSC.
Last but not least, my appreciation goes to all the members of staff for their hard
work and dedication towards the production of this report.
AMB. JAMES SIMANI
CHAIRMAN
6
MESSAGE FROM THE EXECUTIVE DIRECTOR
I am delighted to share with you our achievements for the last Quarter ending
December 31st 2008. This is our 2nd Quarterly Report for the 2008/09 Financial Year.
Performance at a Glance
The essential business of the PCSC is to handle Complaints and Inquiries from the
public about administrative action by Government and public sector institutions.
The objective is that administrative action by Government should be fair and
accountable. This objective is supported by two outputs; review of administrative
action in individual complaints and identification of systemic defects that lead to
high numbers of complaints leading to recommendations for administrative and
legislative reform.
In the Quarter, 373 individual complaints were received. In 59% of the complaints,
the PCSC identified individual remedies as well as systemic improvements to be
undertaken in Government. We also focused on the Advocacy and Outreach
programme which is aimed at raising awareness on the mandate and functions of
the PCSC. Greater detail is provided in the Report.
Responsiveness to Changing Demands
In response to the growing number of Complainants approaching the PCSC and the
complexity of the complaints, we have formed a Public Contact Team that is now
the first point of contact with the PCSC. This has led to increased efficiency and
Complainant satisfaction as Complainants get an initial assessment of and advice on
their complaints at the earliest possible opportunity.
We have also introduced a Complainant-feedback mechanism to assess the
Complainants view of PCSCs service delivery. Feedback will be continuously
monitored and necessary improvements made as may be appropriate.
Strengthening the PCSC
The PCSC is better suited to playing an oversight role than it has in the past. PCSCs
daily contact with the public on all aspects of Government draws attention to issues
that are of concern to the public. This extra oversight provides a good vantage point
from which to see both the problems that arise in service-delivery by Government
and the reforms that need to be put in place to ensure that the problems do not
recur. The PCSC is keen to share these insights with the Reforms and Service
Delivery sections of Government.
7
To effectively carry out its mandate as a national oversight institution over the
entire public sector, the PCSC requires a firm Constitutional and Statutory
framework.
Challenges
The Quarter under review has not been without challenges. The increase in the
number of complaints has not directly resulted in an increase in PCSCs budgetary
allocation and staff capacity. This has created a particularly difficult situation,
between PCSCs budgetary allocation and the increasing likelihood of
compromising on service levels. The PCSCs staff complement is 24 including
management, operational and support staff. Projections for optimal staff for the
PCSC indicate more than twice this number is desirable even at this early stage.
The PCSC aims to Inquire into and resolve complaints without undue delay.
However, even the PCSCs inquiries regularly meet undue delay by government
agencies in responding to PCSCs inquiries. While efforts are being made to
establish effective working relationships with Government agencies and
departments, the PCSC is also liaising with relevant Departments to factor in undue
delay as a key performance indicator in the annual ranking of Ministries.
Quarter Ahead
The PCSC will continue to put in place mechanisms to address complaints from the
public countrywide. We expect to continue working to establish and sustain
effective working relationships with Government departments and agencies, and to
extend our Advocacy and Outreach programmes to the Provinces and Districts. In
addition, the PCSC expects to continue identifying systemic and structural defects
in Governments service delivery and performance standards.
Kenneth Mwige
EXECUTIVE DIRECTOR
8
CHAPTER ONE
1 INTRODUCTION
The Public Complaints Standing Committee {PCSC} was established by H.E the
President through Gazette Notice No. 5826 of 2007 on June 29 2007.
1.1 Mandate of the PCSC
The Gazette Notice No. 5826 of 2007 specifically confers the PCSC with the following
functions:
1. To receive, register, sort, classify and document all Complaints against public officers
in Ministries, Parastatals/State Corporations, Statutory Bodies or any other Public
Institution;
2. To inquire into allegations of misuse of office, corruption, unethical conduct, breach
of integrity, maladministration, delay, injustice, discourtesy, inattention,
incompetence, misbehavior, inefficiency or ineptitude etc;
3. To help set up and build Complaint handling capacity in the sectors of the public
service registering high incidences of Complaints (including but not limited to the
following areas, health, local authorities, police, lands, financial services etc;
4. To oversee, co-ordinate, monitor and follow up specific action on channeled
Complaints;
5. To review regulations, codes of conduct, processes and procedures in the public
service and recommend changes necessary to avoid or reduce Complaints;
6. To promote alternative dispute resolution through mediation;
7. To perform any other duties or tasks with regard to Complaints, with a view to
giving meaningful effect to the same;
8. To ascertain whether on the face of it, there is merit in a Complaint, and thereafter to
act on the Complaint appropriately, which may include channeling it to the
responsible department of government for action;
9. To recommend, where the committee fit so to do compensation or other remedial
action against Government or a public body or officer over any or some of the
Complaints the committee attends to;
9
10. To prepare advisory opinions or proposals on appropriate remedial action to be taken
by the permanent secretaries or chief executives of affected ministries or public
bodies;
11. To recommend appropriate legislative reforms; and
12. To publish quarterly reports for public information on the number and nature of
Complaints received and the action taken by the committee.
The PCSC is mandated to receive Complaints from any Kenyan citizen or any
person lawfully present in the country or juristic persons, concerning instances of
wrongdoing in the activities of public institutions with the exception of the Courts
acting in their judicial role or Parliament in exercise of legislative role. A Complaint
is therefore outside the PCSC mandate if;
i. It is not against a public institution or a public officer
ii. It concerns the Courts in exercise of their Judicial role or Parliament in
exercise of its Legislative role
iii. It does not concern possible wrongdoing by a public institution.
Who can complain?
A Ugandan refugee lodged a Complaint against the Ministry of Foreign Affairs
alleging that Ministry officials were wrongfully withholding his travel documents
sent to him by the German Embassy through the Ministry of Foreign Affairs. PCSC
considered that the Complainant could lodge the Complaint since he was lawfully
present in Kenya.
An Example of Complaint Outside Mandate
A Complaint was lodged against Solid Investment Securities Limited, a private
company. The Complainant alleged that Solid Investment Ltd had failed to act on
instructions to purchase shares for him despite receiving money and also failed to
remit sale proceedings after selling another set of shares. PCSC observed that the
object of the Complaint was a private company hence outside mandate. The
Complainant was advised to lodge the complaint with the Capital Markets
Authority.
10
1.2 Admissibility of Complaints
A Complaint that is within the mandate of the PCSC must meet further criteria of
admissibility before the PCSC can initiate inquiries. The criterion is that:
i. The Complainant and the public institution complained against must be
identified;
ii. The Complaint has been lodged with the appropriate channels within the
institution concerned;
iii. Appropriate administrative intervention channels have been exhausted
before approaching the PCSC.
iv. The Complaint must not be under adjudication by a court of law or question
the merits of a courts ruling.
An example of Inadmissibility
A Complainant alleged unprocedural dismissal from the Police Force. He claimed
that he was dismissed on flimsy grounds. He appealed against the dismissal but the
appeal was rejected. He later filed a suit against the dismissal. The PCSC considered
that though the Complaint raised issues of administrative injustice, the Complaint
was inadmissible as the Complainant had submitted the matter for adjudication by
the courts.
11
CHAPTER TWO
2.0 COMPLAINTS AND INQUIRIES
The core task of the Public Complaints Standing Committee {PCSC} is to receive
Complaints against public officers in Ministries, Parastatals/State Corporations,
Statutory Bodies or any other public institution. Complaints are received by the
PCSC mainly through visits by members of the public to PCSC offices. The PCSC
also conducts inquiries on its own initiative.
2.1 Complaints-Handling Procedures
All Complaints received by the PCSC are registered, acknowledged and
documented. The Complaint is assessed in light of the PCSC mandate to determine
if an inquiry should be opened. The Complainant is informed of the result of the
assessment, normally within one month.
If no inquiry is initiated, the Complainant is informed of the reason. Often, the
Complainant is given appropriate advice on a competent government agency to
which he/she could turn to for redress. This is especially so when the Complainant
has not first sought a solution from the concerned institution.
The first step in initiating an inquiry is to send the Complaint with supporting
documentation to the public institution concerned for a first opinion within 30 days.
When the opinion is received it is sent to the Complainant for his comments, or, in
exceptional cases, a decision is taken by the PCSC depending on the response
received.
The principle of fairness dictates that the PCSCs decision on a Complaint must not
take into account information provided by either the Complainant, or by the public
institution, unless the other party has had the opportunity to see the information
and give his/her/its point of view.
The PCSC therefore remits the opinion of the public institution to the Complainant
with an invitation to submit comments and observations. The same procedure is
followed if further enquiries into the Complaint need to be conducted.
In some instances, the public institution takes positive steps to settle the Complaint
to the satisfaction of the Complainant. If this happens the Complaint is then closed
as settled by the public institution. In some other cases, the Complainant decides
to withdraw the Complaint and the Complaint is closed for this reason.
12
If the Complaint is neither settled by the institution nor withdrawn by the
Complainant, the PCSC initiates further inquiries. If the inquiries reveal no instance
of wrongdoing, the Complaint and the public institution are informed accordingly
and the Complaint is closed.
2.1.1 Analysis of Complaints
During the Quarter, the PCSC dealt with 793 Complaints. 373 of these were new
Complaints received in the Quarter. 420 were brought forward from the previous
Quarter of July September 2008.
In this Quarter, 359 Complaints, or 96% of the Complaints received, were within
mandate while 14 of the Complaints were outside mandate. Of the 373 Complaints
received in the Quarter, action was taken and Inquiries initiated in 207 Complaints.
152 Complaints were carried forward to the next reporting period.
Of the 373 Complaints received in the Quarter, 28% originated from Nairobi
Province followed by 20% from Central Province. A full analysis of the geographical
distribution of Complaints is provided in Chapter Three.
Most of the Complaints received were against the Kenya Police, comprising 19%. As
noted in the last Quarterly Report, Complaints against the Kenya Police are two-
pronged; first, Complaints by the public lodged against police officers and secondly,
allegations of unfair dismissal lodged by police officers against the Police Force.
The main category of Complaints alleged were injustice, comprising allegations of
unfair dismissal and premature retirement at 29%, avoidable delay at 25% and
misuse of office at 20%.
Advice was given in 22 Complaints most of which involved allegations of gross
misconduct and breach of integrity by Advocates of the High Court of Kenya. This
figure includes instances in which the Complaint to the PCSC would have been
declared inadmissible because appropriate administrative intervention channels,
such as the Advocates Complaints Commission, had not been exhausted.
In the Quarter, 44 Complaints were considered resolved hence closed. This figure
includes 4 which were withdrawn by the Complainants, 22 in which the
Complainants were advised/ directed to appropriate agencies to turn to for redress
and 18 which were settled by the institution concerned or found to be without
merit.
13
2.2 Decisions Following Review and Inquiries by PCSC
2.2.1 Complaints Where Advise was Given
If the Complaint is outside mandate or inadmissible, PCSC advises the Complainant
on another appropriate Government agency which is best placed to deal with the
Complaint.
The Complainant, a councillor from Ikolomani Constituency, lodged a Complaint
alleging misuse of development funds allocated to Ikolomani Constituency and
non-completion of the projects initiated by the Constituency Development Fund
{CDF} members. PCSCs examination of the Complaint revealed that the
Complainant had not lodged the Complaint with the Complaints and Arbitration
Committee of the CDF National Committee as required under the CDF Act of 2007.
The PCSC therefore advised the Complainant to direct the Complaint to the CDF
Complaints and Arbitration Committee.
2.2.2 Complaints determined to be Without Merit
The PCSC deals with Complaints that are within the PCSC mandate and which
provide grounds to initiate inquiries i.e Complaints which upon review reveal an
instance of wrongdoing by the public institution concerned. During the Quarter,
some Complaints did not reveal any instance of wrongdoing even though the
Complaints were technically admissible. These Complaints were therefore closed
and the Complainants advised accordingly.
A Complaint was lodged against the Agricultural Finance Corporation {AFC}. The
Complainant alleged that he bought a milk cow with loan advanced by AFC.
However, due to drought the cow died before he could complete repaying the loan.
The Complainant claimed that AFC had refused to waive the loan and sought
PCSCs intervention. The PCSC found no instance of wrongdoing in the Complaint
and advised the Complainant to seek a renegotiation of the terms and conditions of
the loan with AFC. The Complaint was closed as having no merit.
14
A Complainant alleged that his dismissal from the Kenya Medical Training Centre
{KMTC} was improper since he was not given an opportunity to defend himself
against the accusations levelled against him. Upon perusal of documents availed, it
was noted that the Complainant had appeared before the Senior Management
Committee to defend himself on two separate occasions. The PCSC found that there
was no justification for the allegation that the Complainant was not accorded an
opportunity to defend himself. The Complainant was therefore advised that the
complaint did not reveal any grounds for the PCSC to initiate inquiries.
2.2.3 Complaints settled by the Public Institution
In most instances, PCSC strives to achieve a positive outcome that is satisfactory to
both the Complainant and the institution complained against. Below are examples
of Complaints which were settled by the public institution concerned to the
satisfaction of the Complainant.
The Complainant lodged a Complaint against Kenyatta National Hospital {KNH}
alleging that the management of KNH retired him in the public interest on terms
that denied him access to his terminal benefits until attaining the age of fifty {50}
years. He claimed that this was unfair since he was not able to support his
dependants. He sought to have KNH allow him to access his terminal benefits
immediately. PCSC initiated inquiries with the Management of KNH and
forwarded the Complainants request. The Management of KNH agreed to review
the decision and allow the Complainant to access part of his benefits on retirement
as a withdrawal. The Complaint was considered solved in a mutually satisfactory
way and closed.
A Complainant alleged that the Teachers Service Commission {TSC} promoted him
to Job Group L in Year 2000. However, in Year 2002 his promotion was rescinded
and he was subsequently demoted to Job Group K without any reasonable
explanation. PCSC initiated inquiries with TSC regarding the promotion and
demotion. TSC reviewed its decision and decided to uphold the Complainants
promotion to Job Group L with effect from Year 2000. The PCSC observed that the
Complaint was resolved in a mutually satisfactory manner and closed it.
In October 2008, a Complaint was lodged against the City Council of Nairobi
alleging failure to remit the Complainants Cash Bail following dismissal of a case
against the Complainant. He claimed that since August 2007 he had on several
occasions visited City Hall Registry to claim the cash bail but each time he was
informed that his file could not be located hence his payment could not be
processed. PCSC initiated inquiries with the City Council of Nairobi Town Clerk
into the allegations of loss of the file asking for immediate refund of the
Complainants cash bail. The office of the Town Clerk wrote to the PCSC advising
15
that the Complainant should visit the City Hall offices and collect his refund. The
Complainant was advised accordingly and collected his refund. PCSC considered
the Complaint resolved and closed the file.
The Complainant alleged excessive and unjustifiable delay by the Kenya Revenue
Authority {KRA} in settling and processing refunds for his Electronic Tax Register
machine which he had purchased under KRA regulations. He claimed that 18
months after he had applied for a refund the same had not been processed. PCSC
initiated inquires with the KRA Commissioner General into the delay in September
2008. In October 2008, KRA wrote to PCSC advising that the Complainants refund
had been processed and paid to him. The Complainant confirmed that he had
received the refund. PCSC noted that the case had been resolved satisfactorily.
A Complainant alleged excessive delay in refunding an overpayment of his student
loan to the Higher Education Loans Board {HELB}. He claimed that in June 2008 he
was promised a refund of the overpaid monies in two weeks. However, by
September 2008, despite several visits to HELB offices, the refund had not been
paid. PCSC wrote to HELB inquiring into the delay in processing the refund. In
October 2008, HELB wrote to the PCSC apologizing for the delay and informing the
PCSC that the Complainants refund had been paid to him and a certificate of loan
repayment issued to him. The Complainant confirmed that he had received the
refund and the certificate. PCSC considered that the matter had been resolved.
In December 2008, the Complainant alleged excessive and unjustifiable delay by
Mombasa Water & Sewerage Company in effecting payment for goods he had
supplied. He claimed that he had supplied the goods in July 2008 but had not
received payment. PCSC was of the opinion that there was an instance of undue
delay and initiated inquiries with the Ministry of Water and Irrigation. The Director
of Water Services explained the reasons for the delay and further informed PCSC
that part payment had been made to the Complainant while the remaining sum was
to be paid at the end of January 2009. The Complainant confirmed that he had
received part payment. PCSC considered that the Complaint was handled
satisfactorily.
16
2.2.4 Complaints that Revealed no Wrongdoing
In some Complaints, PCSCs inquiries did not reveal any instance of wrongdoing by
the public institution complained against. The PCSC thus decided that no further
inquiries were justifiable and closed the Complaints.
The Complainant lodged a Complaint alleging wrongful dismissal by Kenya
Pipeline Corporation {KPC}. The Complainant alleged that KPC had wrongfully
rescinded her earlier promotions, demoted her and subsequently dismissed her.
She sought to have her terminal benefits recalculated based on her previous Job
Group prior to demotion and subsequent dismissal. PCSC forwarded the Complaint
to KPC and held consultative meetings with the management of KPC. KPC
informed PCSC the reasons for its decisions to demote and subsequently dismiss the
Complainant. PCSC noted that the Complainant had been accorded an opportunity
by KPC to appeal in writing against the dismissal and have the decision reviewed to
termination on medical grounds but instead the Complainant chose to institute a
civil suit against KPC. PCSC considered that the reasons given regarding the
demotion and subsequent dismissal were justified and noted demonstration of
goodwill by KPC as regards appeal against dismissal. On this basis PCSC did not
find an instance of wrongdoing, advised the Complainant accordingly and closed
the Complaint.
In August 2008, a Complaint was lodged against the Kenya Revenue Authority
{KRA} alleging excessive and unwarranted delay in registering the Complainants
motor vehicle. The Complainant claimed that since his return to Kenya in August
2007 he had unsuccessfully made applications to KRA Customs Department for
registration of his motor vehicle. PCSC forwarded the Complaint to the
Commissioner General KRA inquiring into the delay. KRA submitted its response
to PCSC explaining that the Complainant had made a wrong/false declaration
under the East African Community Customs Management Act hence he forfeited his
entitlement to duty free importation and the motor vehicle could only be registered
upon payment of duty. PCSC found that there was no instance of wrongdoing in
the Complaint, advised the Complainant accordingly and closed the Complaint.
17
The Complainant alleged that his dismissal from the Police Force was unfair and
unprocedural on the grounds that he was not allowed to call any witnesses and
representation by a Police Inspector as per the Police Regulations. PCSC initiated
inquiries with the Commissioner of Police regarding the dismissal. The
Commissioner of Police wrote to PCSC advising that the Complainant failed to call
witnesses despite being given an opportunity to do so and also that he did not
apply to be represented by a Police Inspector as alleged. Further the Commissioner
of Police advised that the Appeals Board considered the Complainants appeal and
found it to be without merit. In view of the response, PCSC found no instance of
wrongdoing in the Complaint and decided that no further inquiries were justified.
PCSC advised the Complainant accordingly and closed the Complaint.
2.2.5 Complaints where PCSC Initiated Further Inquiries
Some responses to PCSC inquiries were not satisfactory. After careful examination
of the responses it appeared the main questions raised by PCSC inquiries remained
unanswered. PCSC decided to conduct further inquiries and invited the
Complainant to make comments and observations to the response of the public
institution.
The Complainant lodged a Complaint against the County Council of Isiolo alleging
corruption by the Council officials. The Complainant claimed that he had been
allocated a plot which was later corruptly allocated to someone else. The
Complainant sought to have the double allocation rectified and the ownership of
the plot revert to him. PCSC initiated inquiries into the allegations of corruption.
The Isiolo County Council forwarded its observations and comments to the PCSC
stating that the Complainants plot had been earmarked for expansion of the Isiolo
International Airport hence the Complainant would be compensated with an
alternative plot. PCSC forwarded these comments to the Complainant who claimed
that the plot had been allocated to a private individual. PCSC considered the
explanation by the Council not satisfactory and has initiated further inquiries.
18
2.3 Letters of Appreciation from Complainants
19
20
21
22
2.4 List of Non-Performing Government Institutions
MINISTRY OF LOCAL GOVERNMENT
DATE PUBLIC
INSTITUTION
NATURE OF
COMPLAINTS
DATE
LETTER
SENT
DURATION
NOT
REPLIED
29/5/2008 Nairobi City Council Unethical conduct 9/6/2008 6 months
27/8/2008 Nairobi City Council Delay 17/9/2008 3 months
26/8/2008 Nairobi City Council Delay 18/9/2008 3 months
10/6/2008 Masaku CountyCouncil Injustice 25/9/2008 3 months
4/9/2008 Garissa Municipal
Council
Delay 23/9/2008 3 months
21/8/2008 Nairobi City Council Delay 17/9/2008 3 months
20/8/2008 Nairobi City Council Delay 17/9/2008 3 months
3/9/2008 Ministry of Local Govt. Misuse of office 23/9/2008 3 months
11/9/2008 Ministry of Local Govt. Inattention 23/9/2008 3 months
22/8/2008 Nairobi City Council Delay 17/9/2008 3 months
2/9/2008 Nairobi City Council Delay 17/9/2008 3 months
11/7/2008 Nairobi City Council Delay 31/7/2008 6 months
20/8/2008 Nairobi City Council Delay 17/9/2008 3 months
20/8/2008 Nairobi City Council Delay 17/9/2008 3 months
5/9/2008 Nairobi City Council Delay 17/9/2008 3 months
18/8/2008 Nairobi City Council Delay 17/9/2008 3 months
3/9/2008 Kiambu CountyCouncil Misuse of office 22/9/2008 3 months
21/8/2008 Nairobi City Council Delay 17/9/2008 3 months
3/9/2008 Nairobi City Council Delay 17/9/2008 3 months
1/9/2008 Nairobi City Council Misuse of office 23/9/2008,
13/11/2008
3 months
20/8/2008 Nairobi City Council Delay 17/9/2008 3 months
10/6/2008 Nairobi City Council Injustice 11/6/2008,
25/9/2008
6 months
29/8/2008 Kirinyaga County
Council
Corruption 19/9/2008 3 months
18/8/2008 Nairobi City Council Delay 17/9/2008 3 months
31/7/2008 Nairobi City Council Misuse of office 29/8/2008 4 months
21/8/2008 Nairobi City Council Delay 17/9/2008 3 months
20/8/2008 Nairobi City Council Delay 17/9/2008 3 months
21/8/2008 Nairobi City Council Delay 17/9/2008 3 months
21/8/2008 Nairobi City Council Delay 17/9/2008 3 months
20/8/2008 Nairobi City Council Delay 17/9/2008 3 months
23
3/9/2008 Nairobi City Council Delay 17/9/2008 3 months
20/8/2008 Nairobi City Council Delay 17/9/2008 3 months
20/8/2008 Nairobi City Council Delay 17/9/2008 3 months
20/8/2008 Nairobi City Council Delay 17/9/2008 3 months
20/8/2008 Nairobi City Council Delay 17/9/2008 3 months
22/8/2008 Nairobi City Council Delay 22/9/2008,
3/12/2008
3 months
20/8/2008 Nairobi City Council Delay 17/9/2008 3 months
21/8/2008 Nairobi City Council Delay 17/9/2008 3 months
20/8/2008 Nairobi City Council Delay 17/9/2008 3 months
21/8/2008 Nairobi City Council Delay 17/9/2008 3 months
20/8/2008 Nairobi City Council Delay 17/9/2008 3 months
20/8/2008 Nairobi City Council Delay 17/9/2008 3 months
28/8/2008 Nairobi City Council Maladministration 11/9/2008,
19/12/2008
3 months
20/8/2008 Nairobi City Council Delay 17/9/2008 3 months
21/8/2008 Nairobi City Council Delay 17/9/2008 3 months
21/8/2008 Nairobi City Council Delay 17/9/2008 3 months
21/8/2008 Nairobi City Council Delay 17/9/2008 3 months
1/9/2008 Nairobi City Council Maladministration 22/9/2008 3 months
2/9/2008 Nairobi City Council Delay 22/9/2008 3 months
22/8/2008 Nairobi City Council Delay 17/9/2008 3 months
18/8/2008 Nairobi City Council Delay 17/9/2008 3 months
21/8/2008 Nairobi City Council Delay 17/9/2008 3 months
25/8/2008 Nairobi City Council Delay 17/9/2008 3 months
21/8/2008 Nairobi City Council Delay 17/9/2008 3 months
18/8/2008 Nairobi City Council Delay 17/9/2008 3 months
10/6/2007 Ministry of Local Govt. Injustice 15/6/2008 6 months
11/9/2008 Ministry of Local Govt. Delay 30/9/2008 3 months
3/9/2008 Ministry of Local Govt. Misuse of office 23/9/2008,
12/11/2008
3 months
KENYA POLICE
19/6/2008 Kenya Police Misuse of office 7/7/2008 5 months
21/8/2008 Kenya Police Misuse of office 11/9/2008 3 months
14/7/2008 Kenya Police Injustice 21/7/2008,
21/10/2008
5 months
22/2/2008 Kenya Police Inefficiency 28/2/2008 10 months
16/9/2008 Kenya Police Misuse of office 23/9/2008 3 months
22/8/2008 Kenya Police Misuse of office 23/9/2008 3 months
10/4/2008 Kenya Police Unethical conduct 9/6/2008 6 months
15/8/2008 Kenya Police Maladministration 10/9/2008 3 months
24
25/8/2008 Kenya Police Injustice 25/9/2008 3 months
22/8/2008 Kenya Police Inattention 23/9/2008 3 months
19/8/2008 Kenya Police Injustice 23/9/2008 3 months
10/9/2008 Kenya Police Injustice 23/9/2008 3 months
22/7/2008 Kenya Police Injustice 8/8/2008 4 months
20/5/2008 Kenya Police Injustice 12/6/2008,
21/10/2008
6 months
3/4/2008 Kenya Police Misuse of office 16/5/2008 7 months
22/8/2008 Kenya Police Misuse of office 16/9/2008 3 months
28/8/2008 Kenya Police Inefficiency 18/9/2008 3 months
9/9/2008 Kenya Police Delay 18/9/2008,
18/12/2008
3 months
26/6/2008 Kenya Police Injustice 1/9/2008,
3/11/2008
3 months
25/8/2008 Kenya Police Corruption 11/9/2008 3 months
2/7/2008 Kenya Police Injustice 10/7/2008 5 months
1/9/2008 Kenya Police Delay 10/9/2008 3 months
10/9/2008 Kenya Police Delay 23/9/2008 3 months
25/8/2008 Kenya Police Corruption 23/9/2008 3 months
18/8/2008 Kenya Police Injustice 22/9/2008,
12/11/2008
3 months
15/8/2008 Kenya Police Inattention 17/9/2008 3 months
13/8/2008 Kenya Police Misuse of office 23/9/2008 3 months
10/6/2008 Kenya Police Delay 12/6/2008 6 months
30/7/2008 Kenya Police Delay 2/9/2008,
24/11/2008
3 months
10/9/2008 Kenya Police Incompetence 23/9/2008 3 months
10/6/2008 Kenya Police Injustice 7/7/2008,
21/10/2008
5 months
5/9/2008 Kenya Police Misuse of office 19/9/2008,
18/12/2008
3 months
15/8/2008 Kenya Police Delay 23/9/2008 3 months
PROVINCIAL ADMINISTRATION
14/3/2008 Provincial
Administration
Inefficiency 27/5/2008 7 months
23/5/2008 Provincial
Administration
Delay 10/6/2008,
17/9/2008
6 months
9/9/2008 Provincial
Administration
Delay 18/9/2008 3 months
21/8/2008 Provincial Misuse of office 25/9/2008 3 months
25
Administration
1/9/2008 Provincial
Administration
Injustice 24/9/2008 3 months
30/7/2008 Provincial
Administration
Injustice 5/9/2008 3 months
21/8/2008 Provincial
Administration
Misuse of office 19/9/2008,
25/11/2008
3 months
12/6/2008 Provincial
Administration
Misuse of office 26/6/2008 6 months
6/5/2008 Provincial
Administration
Misuse of office 16/5/2008 7 months
6/5/2008 Provincial
Administration
Misuse of office 16/5/2008 7 months
2/9/2008 Provincial
Administration
Misuse of office 24/9/2008 3 months
25/8/2008 Provincial
Administration
Corruption 22/9/2008 3 months
25/8/2008 Provincial
Administration
Misuse of office 22/9/2008 3 months
10/9/2008 Provincial
Administration
Misuse of office 22/9/2008 3 months
10/6/2008 Provincial
Administration
Misuse of office 7/8/2008 4 months
3/7/2008 Provincial
Administration
Misuse of office 8/7/2008 5 months
21/8/2008 Provincial
Administration
Inefficiency 22/9/2008 3 months
11/9/2008 Provincial
Administration
Inattention 23/9/2008 3 months
15/8/2008 Provincial
Administration
Delay 21/8/2008 3 months
MINISTRY OF LANDS
17/6/2008 Ministry of Lands Delay 1/7/2008 5 months
28/8/2008 Ministry of Lands Corruption 17/9/2008 3 months
21/4/2008 Ministry of Lands Delay 19/5/2008 7 months
20/8/2008 Ministry of Lands Misuse of office 9/9/2008,
27/10/2008
3 months
27/8/2008 Ministry of Lands Delay 9/9/2008 3 months
29/5/2008 Ministry of Lands Misuse of office 13/7/2008 5 months
19/8/2008 Ministry of Lands Corruption 19/9/2008 3 months
30/4/2008 Ministry of Lands Injustice 22/5/2008 7 months
26
25/8/2008 Ministry of Lands Misuse of office 23/9/2008 3 months
5/9/2008 Ministry of Lands Misuse of office 26/9/2008,
12/11/2008
3 months
9/7/2008 Ministry of Lands Delay 21/8/2008,
23/10/2008
4 months
MINISTRY OF LABOUR
3/9/2008 Ministry of Labour Inattention 24/9/2008 3 months
11/8/2008 Ministry of Labour Misuse of office 2/9/2008 3 months
27/8/2008 Ministry of Labour Delay 19/9/2008 3 months
16/7/2008 Ministry of Labour Corruption 7/8/2008,
6/10/2008
4 months
7/8/2008 Ministry of Labour Inefficiency 19/9/2008 3 months
10/7/2008 Ministry of Labour Maladministration 23/7/2008 5 months
19/8/2008 Ministry of Labour Injustice 9/9/2008 3 months
27/8/2008 Ministry of Labour Inefficiency 25/9/2008 3 months
25/7/2008 Ministry of Labour Delay 20/8/2008 4 months
14/7/2008 Ministry of Labour Delay 6/8/2008 4 months
MINISTRY OF EDUCATION
18/9/2008 Ministry of Education 24/9/2008,
19/12/2008
3 months
17/6/2008 Teachers Service
Commission
Injustice 2/7/2008,
17/7/2008
5 months
25/6/2008 Teachers Service
Commission
Injustice 25/9/2008,
12/22/2008
3 months
21/5/2008 Teachers Service
Commission
Injustice 21/5/2008,
10/11/2008
7 months
10/7/2008 Ministry of Higher
Education
Misuse of office 1/8/2008 4 months
4/9/2008 Ministry of Education Injustice 11/9/2008 3 months
20/8/2008 Ministry of Education Delay 3/9/2008 3 months
MINISTRY OF MEDICAL SERVICES
25/8/2008 Ministry of Health Injustice 17/9/2008 3 months
21/4/2008 Kenyatta National
Hospital
Misuse of office 27/5/2008,
1/12/2008
7 months
17/6/2008 Ministry of Health Injustice 15/9/2008
7/11/2008
3 months
28/3/2008 Ministry of Health Incompetence 7/4/2008,
19/9/2008
8 months
27
MINISTRY OF DEFENCE
23/7/2008 Ministry of Defence Injustice 6/8/2008,
15/12/2008
4 months
27/8/2008 Ministry of Defence Maladministration 22/9/2008 3 months
MINISTRY OF STATE FOR PUBLIC SERVICE
15/8/2008 Public Service
Commission
Injustice 3/9/2008 3 months
1/9/2008 Public Service
Commission
Delay 22/9/2008 3 months
2/5/2008 Kenya Institute of Adm. Injustice 10/6/2008,
17/7/2008
6 months
OFFICE OF THE ATTORNEY GENERAL
19/8/2008 Attorney General Office Maladministration 11/9/2008 3 months
9/7/2008 Attorney General Office Maladministration 3/9/2008 3 months
2/7/2008 Public Trustee Inefficiency 17/7/2008,
25/9/2008
5 months
25/7/2008 Registrar of Birth and
Death
Incompetence 6/8/2008 4 months
3/9/2008 Registrar of Trade
Unions
Misuse of office 23/9/2008 3 months
JUDICIARY
21/8/2008 Judiciary Incompetence 25/9/2008 3 months
27/8/2008 Judiciary Delay 15/9/2008 3 months
18/8/2008 Judiciary Delay 23/9/2008 3 months
19/8/2008 Judiciary Delay 4/9/2008 3 months
17/7/2008 The Registrar High
Court
Injustice 30/7/2008 5 months
15/8/2008 Judiciary Delay 28/8/2008,
15/12/2008
4 months
1/7/2008 Judiciary Injustice 15/9/2008,
15/12/2008
3 months
16/9/2008 Judiciary Delay 25/9/2008 3 months
ADVOCATES COMPLAINTS COMMISSION
26/8/2008 Advocates Complaints
Commission
Delay 15/9/2008 3 months
1/9/2008 Advocates Complaints Maladministration 26/9/2008 3 months
28
Commission
21/8/2008 Otieno Kogo & Co.
Advocates
Delay 15/9/2008 3 months
9/9/2008 Advocate Delay 18/9/2008 3 months
22/8/2008 Advocates Complaints
Commission
Delay 15/9/2008,
11/11/2008
3 months
MINISTRY OF TRANSPORT
25/8/2008 Ministry of Transport Injustice 24/9/2008 3 months
PARASTATALS/STATE CORPORATIONS
19/5/2008 Pensions Department Delay 28/5/2008 7 months
6/8/2008 Pensions Department Delay 22/8/2008 4 months
10/9/2008 Pensions Department Delay 23/9/2008 3 months
25/8/2008 Kenya Airport
Authority
Incompetence 30/9/2008 3 months
29/8/2008 Kenya Airport
Authority
Injustice 22/9/2008,
30/10/2008
3 months
4/9/2008 Kenya Railways
Corporation
Delay 25/9/2008 3 months
1/7/2008 Kenya Railways
Corporation
Maladministration 15/7/2008 5 months
28/2/2008 NEMA Delay 28/5/2008,
28/8/2008
7 months
21/8/2008 KICC Injustice 9/9/2008,
12/11/2008
3 months
20/8/2008 Kenya Bureau of
Standards
Misuse of office 19/9/2008,
15/12/2008
3 months
25/8/2008 Postal Corporation of
Kenya
Injustice 23/9/2008,
3/11/2008
3 months
13/8/2008 KPLCo. Ltd Injustice 20/8/2008 4 months
28/7/2008 Kenya Commercial
Bank
Injustice 12/8/2008 4 months
21/8/2008 KPLCo. Ltd Injustice 4/9/2008 3 months
18/8/2008 KPLCo. Ltd Delay 19/9/2008,
3/11/2008
3 months
29
MINISTRY OF PUBLIC WORKS
30/4/2008 Ministry of Public
Works
Injustice 22/5/2008,
6/8/2008
7 months
4/9/2008 Ministry of Public
Works
Misuse of office 23/9/2008 3 months
MINISTRY OF STATE FOR IMMIGRATION & REGISTRATION OF PERSONS
18/8/2008 Ministry of
Immigration
Injustice 26/9/2008 3 months
18/9/2008 Ministry of
Immigration
Delay 24/9/2008 3 months
MINISTRY OF FINANCE
16/7/2008 Ministry of Finance Delay 2/9/2008 3 months
MINISTRY OF ROADS
30/4/2008 Ministry of Roads Injustice 22/5/2008,
10/11/2008
7 months
7/4/2008 Ministry of Roads Injustice 22/5/2008 7 months
MINISTRY OF GENDER,CHILDREN & SOCIAL AFFAIRS
12/5/2008 Ministry of Gender Misuse of office 27/5/2008 7 months
19/8/2008 Ministry of Gender Delay 10/9/2008 3 months
16/7/2008 Ministry of Gender Misuse of office 30/7/2008 5 months
MINISTRY OF FOREIGN AFFAIRS
16/4/2008 Ministry of Foreign
Affairs
Misuse of office 11/6/2008
9/9/2008
6 months
26/8/2008 Ministry of Foreign
Affairs
Misuse of office 23/9/2008,
3/11/2008
3 months
MINISTRY OF WATER & IRRIGATION
15/9/2008 Ministry of Water &
Irrigation
Inefficiency 30/9/2008,
12/11/2008
3 months
4/9/2008 Ministry of Water &
Irrigation
Injustice 22/9/2008,
3/11/2008
3 months
MINISTRY OF ENVIRONMENT & NATURAL RESOURCES
5/9/2008 Ministry of
Environment
Injustice 17/9/2008,
26/11/2008
3 months
30
OFFICE OF THE VP & MINISTRY OF HOME AFFAIRS
18/8/2008 Ministry of Home
Affairs- Prisons
Department
Injustice 11/9/2008 3 months
MINISTRY OF COOPERATIVE DEVELOPMENT & MARKETING
22/8/2008 Ministry of Cooperative
Devt.
Incompetence 3/9/2008 3 months
24/7/2008 Ministry of Forestry &
Wildlife
Maladministration 6/8/2008 4 months
31
CHAPTER THREE
3.0 STATISTICAL ANALYSIS
3.1 Complaints Received
In this Quarter, PCSC received a total of 373 new Complaints. 168 Complaints were
received in October, while 129 and 76 Complaints were received in the months of
November and December respectively.
TABLE 1: Statistical Summary
No. Category Total Percentage
1. Total number of complaints received by PCSC
from July 2007 to 31st December 2008
1,069 100%
2. Total number of resolved matters from July
2007 to 31st December 2008
265 25%
3. Total number of ongoing matters from the
previous Quarters
420 39%
4. Total number of resolved matters in the last
Quarter
133 -
5. Total number of complaints from the previous
Quarters Carried Over to the next reporting
period
42 4%
6. Total no. of complaints received in this Quarter 373 -
32
Distribution of complaints according to PCSC mandate
Not within PCSC Mandate4%
Within PCSC Mandate96%
3.2 Classification of Complaints Received by PCSC Mandate
Within mandate: 359 (96%)
Outside mandate: 14 (4%)
FIGURE 1: Distribution of Complaints According to the PCSC mandate.
33
3.3 Analysis According to Action Taken by PCSC
TABLE 2: Analysis on Processing of Complaints Received
No. CATEGORY TOTAL %
1. Complaints where further inquiries initiated. 151 40%
2. Complaints channeled to responsible
department of government for action e.g. The
Police Complaints Department.
22 6%
3. Complaints referred to other investigative
agencies e.g. KACC and KNHCR
4 1%
4. Complaints resolved1 44 12%
5. Complaints carried over to the next
reporting period
152 41%
Total 373 100%
1 Complaints resolved is a generic term comprising; complaints withdrawn by the
complainants, complaints settled by the public institution, complaints found to be without
merit and complaints where complainants were advised to turn to other agencies for
redress.
34
Complaints categories
Referred complaints1%
Channeled Complaints6%
Ongoing inquiries40%
Resolved cases12%
Carried Over to the next reporting period
41%
FIGURE 2: Categorization of Complaints Processed by the PCSC
35
Monthly analysis of complaints received in 2008
231
76
129
168
230
70
51
24131378
0
50
100
150
200
250
Jan
uar
y
Febr
uar
y
Mar
ch
April
May
Jun
e
July
Augu
st
Sept
embe
r
Oct
ober
Nov
embe
r
Dec
embe
r
Month
No. o
f co
mpl
ain
ts3.4 Monthly Analysis of Complaints for the Year 2008
FIGURE 3: Monthly Analysis of Complaints Received in the year 2008.
There was a gradual decrease in the number of Complaints received by the PCSC in
this Quarter compared to the previous Quarter. December registered the least
number of Complaints. The reduction in the number of Complaints received may be
attributed to a number of factors. These are:-
36
PCSC embarked on countrywide provincial tours in this Quarter. During the
tours, PCSC managed to resolve most of the Complaints raised in the
presence of the various provincial and district departmental heads or offer
advice to the Complainants on appropriate administrative channels to
approach for intervention.
The nature of this Quarter due to holiday festivities hence more people might
not have time to visit the PCSC office.
After a series of successful outreach programs, better public familiarization
with the PCSC mandate hence decreasing the number of Complaints which
are Outside mandate. This has significantly affected the total number of
Complaints received in this Quarter.
3.5 Analysis Based on Categories of Complaints
This report captures categories of Complaints received as stipulated in the mandate
as follows:-
(a) Injustice; includes allegations of wrongful dismissals from work, premature
retirement, negative ethnicity and discrimination by public officers and
public institutions.
(b) Delay; refers to unexplained and unnecessary time taken to perform or
deliver normal and routine duties and services by public officers.
(c) Misuse of Office; includes claims of harassment by public officers and
allegations of improper or forceful charges levied upon Complainants.
(d) Inattention; refers to unjustifiable failure to attend to necessary detail, e.g.
failure to respond to Complaints, failure to charge suspects, cases not
investigated to a reasonable standard by relevant institutions, and the like.
(e) Inefficiency; Inability to perform /render services to the expectation and
satisfaction of the citizens.
(f) Maladministration; failure of a public institution/ officer to act in accordance
with the rules or principles binding it/him/her
37
TABLE 3: Complaints Categories
Category
No. of Complaints
Percentage
Injustice
107
29%
Delay
94
25%
Misuse of Office
73
20%
Inattention
17
4.5%
Maladministration
16
4%
Inefficiency
15 4%
Incompetence
11
3%
Others
40 10.5%
Total
373
100%
38
29%
25%
20%
4.50%4%4%3%
10.50%
Complaints categories
Others
Incompetence
Inefficiency
Maladministration
Inattention
Misuse of office
Delay
Injustice
FIGURE 4: Graphical Representation of Complaints Categories.
39
3.6 Analysis Based on Ministries and Public Sector Institution
TABLE 4: Ministries and Public Sector Institutions Complained Against.
MINSTRY/PUBLIC
SECTOR INST.
No. OF COMPLAINTS
RECEIVED PERCENTAGE
Kenya Police 69 19
Provincial Administration. 38 10
Ministry of Local
Government 32 9
Ministry of state for Defence 26 7
Ministry of Labour 22 6
Ministry of Lands 22 6
Ministry of Education 15 4
Judiciary 15 4
Ministry of Agriculture 13 3.5
Teachers Service Commission 10 3
Office of the Attorney
General 10 3
Pensions Department 9 2.4
Ministry of Medical Services 8 2
Ministry of Transport 8 2
Advocates Complaints
Commission 8 2
Banking sector 6 1.6
Private institutions/Inquiries 6 1.6
Ministry of state for Public
Service 6 1.6
Ministry of Higher Education 6 1.6
Ministry of Finance 5 1
40
Ministry of Water &
Irrigation 5 1
Ministry of Roads 3 0.8
Ministry of Information &
Communications 3 0.8
Ministry of Tourism 3 0.8
Kenya Revenue Authority 3 0.8
Kenya Power & Lightening
Co.Ltd 3 0.8
Ministry of state for
Immigration 2 0.5
Ministry of Environment &
Natural Resources 2 0.5
Ministry of Youth Affairs &
Sports 2 0.5
Ministry of Wildlife &
Forestry 2 0.5
Ministry of Cooperative
Development & Marketing 2 0.5
Ministry of Justice, National
Cohesion & Const. Affairs 2 0.5
Ministry of National
Heritage & Culture 2 0.5
Ministry of Industrialization 2 0.5
Ministry of Public Works 1 0.2
Law Society of Kenya 1 0.2
Ministry of Gender, Children
& Social Affairs 1 0.2
TOTAL 373 100%
41
The Complaints received involved almost all government ministries and public
sector institutions. The highest number of Complaints received was against the
Ministry of State for Provincial Administration and Internal Security totalling 107
which represents 29% of the total Complaints received. Out of the 107 Complaints
received against the Ministry, 69 Complaints were against the Kenya Police while 38
Complaints were against the Provincial Administration. PCSC held a number of
consultative meetings countrywide with the Provincial and District Commissioners
and various departmental heads in the provinces aimed at reducing the large
number of Complaints received against their departments.
The Ministry of Local Government recorded 9% of the total Complaints received.
The Nairobi City Council recorded the highest number of Complaints, 21 of the 32
Complaints against the Ministry of Local Government.
A number of Government Parastatals and State Corporations such as Kenya
Revenue Authority (KRA), the Kenya Power and Lightening Company and the
Pensions Department were also complained against.
42
Complaints by Ministries and Public Sector Inst.
Pro
vin
cia
l Adm
in.
Min
. o
f De
fen
ce
Min
. o
f La
nds
Judi
cia
ry
TSC
Pen
sion
s D
epa
rtme
nt
Min
. o
f Tra
nsp
ort Ba
nks
Min
. o
f Pu
blic
Se
rvic
e
Min
. o
f Fin
an
ce
Min
. o
f Ro
ads
Min
. o
f To
uris
m
KPLC
o.
Min
. o
f En
viro
nm
en
t
Min
. o
f Wild
life
&
Fore
stry
Min
. o
f Ju
stic
e
Min
.o
f In
dust
rializ
atio
n LSK
0
2
4
6
8
10
12
14
16
18
20
Ken
ya Po
lice
Min
. o
f Lo
cal G
ovt
Min
. o
f La
bou
r
Min
. o
f Edu
catio
n
Min
. o
f Agr
icu
lture
Offi
ce o
f the
AG
Min
. o
f Me
dica
l Se
rvic
es
Advo
cate
s
Priv
ate
Min
. o
f Hig
her
Edu
catio
n
Min
. o
f Wa
ter
Min
. o
f In
form
atio
n
KRA
Min
. o
f Im
mig
ratio
n
Min
. o
f Yo
uth
Min
. o
f Co
ope
rativ
e D
evt
Min
. o
f Cu
lture
Min
. o
f Pu
blic
W
ork
s
Min
. o
f Ge
nde
r
%
FIGURE 5: Graphical Representation of Complaints Received by Ministries and
Public Sector Institutions.
43
3.7 Analysis of Complaints Based on Provinces.
TABLE 5: Distribution of Complaints across the Provinces
PROVINCE NO. RECEIVED PERCENTAGE
Nairobi
104 28%
Central
75 20%
Rift Valley
54
14.5%
Eastern
50
13.4%
Nyanza 42 11.3%
Western
35 9.3%
Coast
8
2%
North Eastern
3 0.8%
Organizations/Groups
2 0.5%
TOTAL 373 100%
The highest number of Complaints was received from Nairobi Area at 28% followed
by Central Province at 20% and Rift Valley Province at 14.5%. The least number of
Complaints were received from Coast and North Eastern Provinces at 2% and 0.8%
respectively. This variance in distribution can be attributed to the proximity of
PCSC offices. PCSC intends to open offices at provincial and district levels.
44
28
20
14.5 13.4
11.3
9.3
2 0.8 0.5
0
5
10
15
20
25
30
%
Nairobi Central Rift valley Eastern Nyanza Western Coast N/EasternOrganizations/GroupProvince
Geographic distribution of complaints received
FIGURE 6: Graphical Representation of Complaints received by Province
45
Visits to PCSC office, 82
Postal Mail, 14
E-mail, 2 Referral from other institutions, 2
0
10
20
30
40
50
60
70
80
90
%
1Mode
Mode of Lodging Complaints with the PCSC
3.8 Analysis by Mode of Lodging Complaint
TABLE 6: Mode of Lodging Complaints
Mode of reporting No. received Percentage
Personal Visit 305 82%
Postal mail 54 14%
E-mail 6 2%
Referral from other institutions 8 2%
TOTAL 373 100%
FIGURE 7: Graphical Representation of Mode of Reporting Complaints.
46
3.9 Analysis by Gender
TABLE 7: Complaints Distribution by Gender.
GENDER NUMBER PERCENTAGE
Male
313
84%
Female
44
12%
Organizations/Groups
16
4%
TOTAL
373
100%
There was a large disparity in the number of Complaints received from women as
compared to men. As the PCSC conducted provincial visits in November and
December 2008, women were enlightened on the PCSC mandate and encouraged to
lodge their Complaints with it. Encouraging more women to bring their Complaints
can be realized through conducting civic education countrywide with specific
regard to women and engaging with women groups, faith and community based
organizations operating at grassroot levels to empower more women on where and
how to lodge their Complaints to the PCSC.
47
FIGURE 8: Graphical Representation of Complaints received by Gender
Complaints distribution by Gender
Male84%
Female12%
Goroups/Organizations4%
48
3.10 Monthly Analysis of Complaints in the Quarter
TABLE 8: Current Status of the Quarter Complaints.
STATUS
TOTAL %
OCTOBER NOVEMBER
DECE
MBER
Inquiries initiated
by the PCSC 97 50 4 151
40%
Carried over to
the next reporting
period 24 60 68 152
41%
Complaints
resolved 30 11 3 44
12%
Channeled to
other government
institutions 16 6 0 22
6%
Referred to other
investigative
agencies 1 2 1 4
1%
TOTAL 168 129 76 373
100%
49
Comparative analysis of complaints processed during the Quarter
97
2430
12
16
611
6050
103
4
68
0
20
40
60
80
100
120
Ongoing Carried over Resolved Channeled Referred
Nu
mbe
r
October November December
FIGURE 9: Monthly comparative analysis of the Quarter Complaints
50
3.11 Comparative Analysis by Quarters
TABLE 9: Comparison of Complaints Processed in the 1st Quarter, 2008/09 and 2nd
Quarter 2008/09.
STATUS Q1 % Q2
%
Inquiries initiated by PCSC 324 61 151 40
Carried Over to the next reporting
period 42 8 152 41
Complaints channeled to responsible
department of government for action
e.g. The Police Complaints Department. 29 5.5 22 6
Referred to other investigative agencies
e.g. KACC and KNHCR 3 0.5 4 1
Resolved by the PCSC 133 25 44 12
TOTAL 531 100% 373 100%
51
FIGURE 9: Graphical Representation of Complaints processed in the 1st & 2nd
Quarter s of 2008/09.
324
151
42
152
133
44
2922
3
4
Ongoing Carried over Resolved Channeled Referred
Complaints processed in the 1st and 2nd Quarters of 2008
Quarter 1 Quarter 2
52
CHAPTER FOUR
4.0 COMMUNICATION ACTIVITIES
The PCSCs information strategy aims to raise the level of awareness amongst the
citizens in general and public officers of the existence and functions of the PCSC.
In the Quarter, the information strategy had two main objectives. The first was to
inform potential Complainants of their right to complain and how to exercise it.
The second was to establish working relations between the PCSC, citizens and
Government departments by informing the broader public of the PCSC and its role
in helping realize Kenyas commitment to responsive governance.
The strategy was put into effect through publications, civil society and grassroots
partnerships, provincial visits, study tours, media interviews and through the
internet.
4.1 Publications
PCSC Flyers, Booklets, Brochures, Mandate and Complaints Forms were widely
distributed during the provincial visits and in the grassroots partnership visits to
interested parties with a view to informing key stakeholders and the general public
about PCSCs activities and the services that the PCSC offers. Branded material was
also widely distributed.
4.2 Civil society and grassroots partnerships
In October 2008, PCSC partnered with Institute for Civic Affairs and Development
(ICAD) and Konrad Adenauer - Stiftung Foundation in district meetings in Eastern
Province in Makueni, Mbooni, Nziau, Kibwezi, Matuu, Kangundo, Machakos and
Yatta districts. The aim of the meetings was to sensitize the public through joint
community structures on PCSCs mandate and functions.
4.3 Provincial Visits
PCSC held Provincial visits from November 11th December 9th 2008. The visits
were attended by PCSC Committee members, Provincial and District
Commissioners, Provincial Heads of Departments, Religious leaders, Women
Groups, Youth Groups, Representatives of Community Based Organizations and
members of the public.
The principal objective of the provincial visits was to hold interactive sessions with
the Provincial Administration and other stakeholders. Through the meetings, the
PCSC established a working rapport with the provincial administration, provincial
heads and other grassroots leaders.
53
4.4 Consultative meetings with Government Agencies
The PCSC engaged in consultative meetings with various Government agencies to
establish and sustain effective working relationships in order to deal with
complaints more efficiently and effectively. Throughout the Quarter, PCSC held
consultative meetings with the Permanent Secretaries; Public Sector Reforms and
Performance Contracting, Labour and Human Resource Development and
Cooperative Development and Marketing; Central Bank - Banking Supervision
Department and with the Town Clerk, Nairobi City Council.
4.5 Media interviews
The PCSC media activities comprise mainly interviews. These interviews help draw
attention to the service that PCSC provides to the public. Equally, the interviews
emphasise the role of PCSC in public sector reforms thus enabling Government
Departments and agencies to adopt a culture geared towards providing answers
and solutions to PCSCs inquiries on complaints lodged by the public.
In the Quarter, the PCSC gave several media interviews. The issues covered during
the interviews were the mandate of the PCSC, functions of the PCSC, how to lodge
complaints and PCSC complaints-handling procedures.
4.6 Website
The PCSC makes use of opportunities for information an interaction provided by
the internet. To this end, information about the PCSC is available at
www.justice.com. It is intended that the PCSC website will soon be developed to
include a much wider range of material, including PCSC Quarterly Reports, and
with interactive possibilities for the public.
54
55
ANNEXTURES
MINISTRY OF STATE FOR PROVINCIAL ADMINISTRATION & INTERNAL SECURITY
KENYA POLICE
Date Name Province Sex
Mode of
contact
Complaints
category P I Involved Mandate
Case
status
Committee
member in
charge
15-Dec-08 Erastus K. Kagutho Central M Visit PCSC Misuse of office Kenya Police Within New Grace Madoka
10-Dec-08 Opondo Tony Otuge Nyanza M Visit PCSC Misuse of office Kenya Police Within New Grace Madoka
10-Dec-08 R. Ngemu Kitela & Others Nairobi Visit PCSC Misuse of office Kenya Police Within New Grace Madoka
09-Dec-08 Kimani Ngari Central M Visit PCSC Misuse of office Kenya Police Within New Grace Madoka
05-Dec-08 Samuel J Githagu Central M Visit PCSC Incompetence Kenya Police Within New Grace Madoka
04-Dec-08 Peter Mburu Mogwe Central M Visit PCSC Inefficiency Kenya Police Within
Referred
to
MONJCA Grace Madoka
04-Dec-08 Hirbo Jillo Omar Eastern M Visit PCSC Delay Kenya Police Within New Grace Madoka
02-Dec-08 Heeran M Mutuku Eastern M Visit PCSC Inattention Kenya Police Within New Grace Madoka
02-Dec-08 Simon W Mbaruku
Rift
Valley M Visit PCSC Injustice Kenya Police Within New Grace Madoka
01-Dec-08 Sammy Waweru Kariuki Nairobi M Visit PCSC Unethical conduct Kenya Police Within New Grace Madoka
27-Nov-08 Wilfred Kiragu Okwaro Western M
Referral from
PM Office Delay Kenya Police Within New Grace Madoka
24-Nov-08 Shem Otieno Olonde Nyanza M Visit PCSC Misuse of office Kenya Police Within New Grace Madoka
56
Date Name Province Sex
Mode of
contact
Complaints
category P I Involved Mandate
Case
status
Committee
member in
charge
24-Nov-08 Asli Maryam Kusow Nairobi F Visit PCSC Inattention Kenya Police Within Advised Grace Madoka
24-Nov-08 Simon Murage Maina
Rift
Valley M Visit PCSC Misuse of office Kenya Police Within New Grace Madoka
21-Nov-08 Haggai Madara Western M Visit PCSC Delay Kenya Police Within New Grace Madoka
20-Nov-08 Henry Gathura Gitiba Western M Visit PCSC Inattention Kenya Police Within New Grace Madoka
20-Nov-08 Simon Muhia
Rift
Valley M E-mail Delay kenya Police Within Ongoing
Kenneth
Mwige
19-Nov-08 Hussein Gedi Sora
Rift
Valley M Visit PCSC Injustice Kenya Police Within New Grace Madoka
18-Nov-08 Joseph Macharia Kamau 3 Nairobi M Visit PCSC Unethical conduct Kenya Police Within New Grace Madoka
17-Nov-08 Geoffrey Ochieng Ndeda Nairobi M Visit PCSC Ineptitude kenya Police Within Ongoing Grace Madoka
14-Nov-08 Charles Godrick Omuse Western M Visit PCSC Delay Kenya Police Within New Grace Madoka
14-Nov-08 Passie Nyayieka Nairobi M Visit PCSC Inattention Kenya Police Within Channeled Grace Madoka
14-Nov-08 Albert Towett
Rift
Valley M Visit PCSC Injustice Kenya Police Within Ongoing Grace Madoka
13-Nov-08 Kuria Kimani Central M Visit PCSC Misuse of office Kenya Police Within New Grace Madoka
13-Nov-08 Mildred Anne Odhiambo Nairobi M Visit PCSC Delay Kenya Police Within Channeled Grace Madoka
12-Nov-08 Margaret Wanjiru Nairobi F
Referral from
KNCHR Inattention Kenya Police Within Ongoing Grace Madoka
10-Nov-08 Oscar Foundation Nairobi Post Delay Kenya Police Within Ongoing Grace Madoka
10-Nov-08
Raphael Mwaniki
Karenga Nairobi M Visit PCSC Misuse of office Kenya Police Within Ongoing Grace Madoka
07-Nov-08 Joseph Karanja Kabui
Rift
Valley M Visit PCSC Inattention Kenya Police Within Channeled Grace Madoka
04-Nov-08 Elias Kimari Kabiri Nairobi M Visit PCSC Incompetence Kenya Police Within Channeled Grace Madoka
57
04-Nov-08 David Ng'ang'a Mbugua Central M Post Misuse of office Kenya Police Within Channeled Grace Madoka
04-Nov-08 Grace Syonkau Kioko Eastern F Post Unethical conduct Kenya Police Within New Grace Madoka
31-Oct-08 Rev. Humphrey Goren Western M Visit PCSC Maladministration Kenya Police Within Ongoing Grace Madoka
31-Oct-08
Nelson Odhiambo
ObonyO Nyanza M Visit PCSC Injustice Kenya Police Within Channeled Grace Madoka
31-Oct-08 Stanley Kamau Munene Central M Visit PCSC Misuse of office Kenya Police Within Ongoing Grace Madoka
30-Oct-08 Protas Mulosi Masinder Western M Visit PCSC Delay Kenya Police Within Channeled Grace Madoka
29-Oct-08 Rufus Kinyua Gachogo
Rift
Valley M Visit PCSC Delay Kenya Police Within Channeled Grace Madoka
29-Oct-08 Stella Mulandi Nairobi F
Referral from
Advocate Misuse of office Kenya Police Within Ongoing Grace Madoka
28-Oct-08 James Maina Kairo Central M Visit PCSC Misbehavior Kenya Police Within Ongoing Grace Madoka
27-Oct-08 David Ndaire Gatoto Central M Visit PCSC Inefficiency Kenya Police Within Ongoing Grace Madoka
Date Name Province Sex
Mode of
contact
Complaints
category P I Involved Mandate
Case
status
Committee
member in
charge
27-Oct-08 Aquarius Ltd Nairobi M Visit PCSC Inefficiency Kenya Police Within Ongoing Grace Madoka
23-Oct-08 John Mwangi Kariuki Central M Post Breach of integrity Kenya Police Within Ongoing Grace Madoka
23-Oct-08 Joseph Mutuki Ndolo Eastern M Visit PCSC Injustice Kenya Police Within Ongoing Grace Madoka
22-Oct-08 Samuel M'atharu Eastern M Visit PCSC Misuse of office Kenya Police Within Channeled Grace Madoka
17-Oct-08 Simon Orwaru Ondiek Nairobi M Visit PCSC Injustice Kenya Police Within Ongoing Grace Madoka
17-Oct-08 Patrick Asiago Masese Nyanza M Visit PCSC Misuse of office Kenya Police Within Channeled Grace Madoka
16-Oct-08 Dorothy Sigoma Ingwe Western F Visit PCSC Inattention Kenya Police Within Ongoing Grace Madoka
16-Oct-08 David Maina Wambugu Central M Visit PCSC Misuse of office Kenya Police Within Closed Grace Madoka
15-Oct-08 Christopher Siso Oloo Nyanza M Visit PCSC Injustice Kenya Police Within Ongoing Grace Madoka
15-Oct-08 Simon Ntoiti M'Thambura Eastern M Visit PCSC Misuse of office Kenya Police Within Ongoing Grace Madoka
14-Oct-08 Johnstone Kipkorir
Rift
Valley M Referred Injustice Kenya Police Within Ongoing Grace Madoka
14-Oct-08 Simeon Kinuthia Rift M Visit PCSC Delay Kenya Police Within Channeled Grace Madoka
58
Valley
13-Oct-08 Michael Kariuki Kirungia Central M Visit PCSC Misuse of office Kenya Police Within Ongoing Grace Madoka
13-Oct-08 John Gathiga Jeremiah Central M Visit PCSC Misuse of office Kenya Police Within New Grace Madoka
Date Name Province Sex
Mode of
contact
Complaints
category P I Involved Mandate
Case
status
Committee
member in
charge
13-Oct-08 John Nyagesoa Nyanza M Visit PCSC Injustice Kenya Police Within Ongoing Grace Madoka
09-Oct-08 Onesmus Musembi Zakay Eastern M Visit PCSC Injustice Kenya Police Within Ongoing Grace Madoka
08-Oct-08 Joseph Thuranira Eastern M Visit PCSC Inattention Kenya Police Within Ongoing Grace Madoka
07-Oct-08 Kennedy Mulusa Muzame
Rift
Valley M Visit PCSC Misuse of office Kenya Police Within Channeled Grace Madoka
07-Oct-08 Paul Kipruto Sang
Rift
Valley M Visit PCSC Injustice Kenya Police Within Closed Grace Madoka
06-Oct-08 Martin Okoth Nyangi Nyanza M Visit PCSC Misuse of office Kenya Police Within New Grace Madoka
06-Oct-08 Hubert Jagona keseko Nairobi M Visit PCSC Delay Kenya Police Within Channeled Grace Madoka
03-Oct-08 Raphael Muendo Kathuky Eastern M Visit PCSC Injustice Kenya Police Within Closed Grace Madoka
02-Oct-08 Charles Peter Mwangi Central M Visit PCSC Injustice Kenya Police Within Ongoing Grace Madoka
02-Oct-08 Aggrey Mulera Nairobi M Visit PCSC Misuse of office Kenya Police Within New Grace Madoka
02-Oct-08 Philip Kipchumba Samoei
Rift
Valley M Visit PCSC Injustice Kenya Police Within Closed Grace Madoka
02-Oct-08 John Murigu Central M Visit PCSC Delay Kenya Police Within Ongoing Grace Madoka
07-Nov-08 Thomas Kimutai Kibichii
Rift
Valley M Post Injustice NSIS Within Ongoing Nafisa Abass
06-Oct-08 Nancy Chereno Bunei Nairobi F Visit PCSC Injustice NSIS Within Ongoing Grace Madoka
59
Date Name Province Sex
Mode of
contact
Complaints
category P I Involved Mandate
Case
status
Committee
member in
charge
29-Oct-08
Hawaga J. Anyang'a
Ondiasa Nyanza M Visit PCSC Delay NSIS Within Channeled Grace Madoka
PROVINCIAL ADMINISTRATION
29-Dec-08 Gerald Ogembo Oyaro Nyanza M Visit PCSC Misuse of office
Provincial
Admin. Within New Amb. Simani
23-Dec-08 Daniel Ojwang Ingekhi Western M Post Injustice
Provincial
Admin. Within New Amb. Simani
19-Dec-08 Penina Nyambega Nairobi F Visit PCSC Delay
Provincial
Admin. Within New Amb. Simani
11-Dec-08 Priscilla Gitonga Eastern F Visit PCSC Misuse of office
Provincial
Admin. Within New Amb. Simani
11-Dec-08
Charles Njaramba
Munuhe
Rift
Valley M Visit PCSC Injustice
Provincial
Admin. Within New Amb. Simani
11-Dec-08
Resident of Kongasis Sub-
Loc
Rift
Valley Visit PCSC Misuse of office
Provincial
Admin. Within New Amb. Simani
03-Dec-08 Moses Muchiri Karanja
Rift
Valley M Visit PCSC Misuse of office
Provincial
Admin. Within Advised Amb. Simani
28-Nov-08 Charles Opabala Opuru
Rift
Valley M Post Misuse of office
Provincial
Admin. Within Ongoing Grace Madoka
28-Nov-08 Jeremiah Omukaga Nairobi M Post Misuse of office
Provincial
Admin. Within Ongoing Grace Madoka
20-Nov-08 James Nkarle Lesasuiyan
Rift
Valley M Visit PCSC Discourtesy
Provincial
Admin. Within Advised Amb. Simani
20-Nov-08
Ushirika wa Safi
Community Nairobi Visit PCSC Misuse of office
Provincial
Admin. Within New Amb. Simani
60
Date Name Province Sex
Mode of
contact
Complaints
category P I Involved Mandate
Case
status
Committee
member in
charge
19-Nov-08
Wilberforce Mahugu
Machariah Central M Visit PCSC Inefficiency
Provincial
Admin. Within New Amb. Simani
14-Nov-08 Mutua Nzioka Nairobi M Visit PCSC Delay
Provincial
Admin. Within New Amb. Simani
12-Nov-08
Josephat Musyimi &
Others Eastern Visit PCSC Misuse of office
Provincial
Admin. Within New Amb. Simani
11-Nov-08 Eliud Wainaina Gachunga Central M Visit PCSC Misuse of office
Provincial
Admin. Within New Amb. Simani
10-Nov-08 Dennis K Bett
Rift
Valley M Visit PCSC Injustice
Provincial
Admin. Within Ongoing Grace Madoka
07-Nov-08 Teresiah Wanjiru Muburi Central F Visit PCSC Misuse of office
Provincial
Admin. Within Ongoing Amb. Simani
05-Nov-08
Kamau Kinga & Co.
Advocates Nairobi Visit PCSC Misuse of office
Provincial
Admin. Within Ongoing Grace Madoka
05-Nov-08 Daniel O Inghekhi Western M Post Injustice
Provincial
Admin. Within New Amb. Simani
04-Nov-08 Alfred Mukulo Mutonyi Western M Visit PCSC Delay
Provincial
Admin. Within Ongoing Amb. Simani
04-Nov-08 Eunice Wairimu & Others Central F Visit PCSC Incompetence
Provincial
Admin. Within Ongoing Amb. Simani
04-Nov-08 Hosea Manjanga Western M Visit PCSC Misuse of office
Provincial
Admin. Within Ongoing Amb. Simani
31-Oct-08 Erastus Munyila Nganga Central M Visit PCSC Misuse of office
Provincial
Admin. Within Ongoing Amb. Simani
23-Oct-08 Ugas Abdi NEP M Visit PCSC Inefficiency
Provincial
Admin. Within Ongoing Amb. Simani
61
Date Name Province Sex
Mode of
contact
Complaints
category P I Involved Mandate
Case
status
Committee
member in
charge
22-Oct-08 Julius Ikungu D Mbui Central M Visit PCSC Misuse of office
Provincial
Admin. Within Channeled Amb. Simani
16-Oct-08 Paul M. Karanja Central M Visit PCSC Misuse of office
Provincial
Admin. Within Ongoing Amb. Simani
16-Oct-08
Christopher K
Chepkiyeng
Rift
Valley M Visit PCSC Misuse of office
Provincial
Admin. Within Channeled Amb. Simani
16-Oct-08 Zaccharus Orembe Nyanza M Visit PCSC Misuse of office
Provincial
Admin. Within Ongoing Amb. Simani
15-Oct-08 Simon Ntoiti M'Thambura Western M Visit PCSC Misuse of office
Provincial
Admin. Within Ongoing Amb. Simani
14-Oct-08
Teresia Wamaitha
Kagecho Central M Visit PCSC Misuse of office
Provincial
Admin. Within New Amb. Simani
13-Oct-08 John Gathiga Jeremiah 2 Central M Visit PCSC Incompetence
Provincial
Admin. Within Channeled Amb. Simani
13-Oct-08 Joshua Onzere Kijedi Western M Post Delay
Provincial
Admin. Within Ongoing Peter Karing'u
09-Oct-08 Wilson Too
Rift
Valley M Visit PCSC Inefficiency
Provincial
Admin. Within Ongoing Amb. Simani
08-Oct-08 Mathew Njoroge Ngwiri
Rift
Valley M Visit PCSC Misuse of office
Provincial
Admin. Within Ongoing Amb. Simani
62
Date Name Province Sex
Mode of
contact
Complaints
category P I Involved Mandate
Case
status
Committee
member in
charge
08-Oct-08 Mariam Wanjiru Central F Visit PCSC Injustice
Provincial
Admin. Within Ongoing Amb. Simani
08-Oct-08 Mary Marhic Central F Visit PCSC Inattention
Provincial
Admin. Within Ongoing Amb. Simani
23-Oct-08
Doughlas Kimani
Muchaba Central M Visit PCSC Inattention
Provincial
Admin Within New Grace Madoka
03-Nov-08
Robert C