1PGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 1QUAN TR NGUON NHAN LCMuc tieu: Biet nhng kien thc, ky nang HRM cn bn Phat trien kha nang phan tch, giai quyetcacvan e thc tien HRM.PGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 2CHNG 1: GII THIEU KHAI QUAT QUAN TR NGUON NHAN LCMuc tieu: Hieu ban chat HRM, Biet cac mo hnh HRM Biet cac triet ly HRM Biet cac thach thc HRM.PGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 3Cac cach tiep can cua quan trcon ngi trong doanh nghiepQuan tr hanh chnh nhan vienQuan tr tren c s khoa hocQuan tr theo cac moiquan he con ngiQuan tr nguon nhan lcPGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 4Quan tr nguon nhan lc la he thong cactriet ly, chnh sach va hoat ong chcnang ve thu hut, ao tao-phat trienva duy tr con ngi cua mot to chcnhamat c ket qua toi u cho ca tochc lan nhan vien.PGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 5S khac biet gia quan tr nhan s va quantr nguon nhan lc-Quan iem, triet ly ve nhan vien- Muc tieu quan tam hang au cua doanh nghiep-Quan he gia nhan vien va chu doanh nghiep- C s cua nang suat, chat lng- Quyen thiet lap chnh sach, thu tuc can bo- nh hng hoat ong-Moi quan he gia chien lc chnh sach QT con ngi vi chien lc, chnh sach kinh doanhPGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 6 Kinh te,xaho iChnh tr, lua t phap Cong nghe, tnhie nQuan tr nguon nhan lc va cac yeu to cua moi trngC che tochcVan hoa tochcQuan trnguon nhanlcS ma ng,mu c tie ucua doanhnghiep2PGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 7 Cac yeu to thanh phanThu hutnguon nhanlcao tao phattrien nguonnhan lcDuy trnguon nhanlcMu c tieucua qua ntr nguonnhan l cPGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 8Cac mo hnh quan tr nguon nhan lc+Luat phap+Tai chnh+Quan tr+Nhan van+Khoa hoc hanh viPGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 9Vai tro cua phong nhan lcTranh, giai quyetmau thuanKy nangnhan sTham gia xay dngCLKDCan bochien lcPGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 10Triet ly thuyet XCon ngi khong thch lamvie c tranhCon ngi khong muon nhan them trachnhiem b ch huy, ep buocCon ngi khong ang tin cay kiemtra, kie m so atPGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 11Triet ly thuyet YCon ngi khong phai khong thch lam viec tao ieu kien khuyen khchCon ngi co the muon nhan them trachnhiem tao ieu kien khuye n khchCon ngi co the ang tin ca y t kiem soatPGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 12Quan ly theo thuyet ZChe o tuyen dung suot iao tao theo dien rongKiem tra mac nhien, t quanRa quyet nh tap theTrach nhiem tap theLng bnh quan, thang tien theo tham nienChe o cong oan x nghiep3PGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 13VAI TRO CUA PHONG QTNNLcTHIET LAP CHNH SACHcTH C HIE N CH C NA NG cCO VA N cKIE M TRA O N OCPGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 14THACH THC CUA HRMcMOI TRNG BEN NGOAITHAY O I; INTERNET; TOA N CA U HO ALUA T PHA P; THIE U LAO O NG LANH NGHEcMO I TR NG BE N TRONGNA NGCAONA NGL CCA NHTRANH;CNKT; VHTC; TA I CA U TRU C; NHO McCA NHA NPGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 15U TIE N PHA T TRIENHRMcQUAN TR THAY OIcAP DUNG CMTTcKY NANG QTNNLcPHAT TRIEN CHIEN LCcMOI TRNG VAN HOAPGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 16YEU CAU OI VI GIAM OC NGUON NHAN LCcNANG LC LANH AOcHIE U BIE T KIE N TH C KINH DOANHcT DUY CHIE N L CcKYNA NG NHA N SPGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 17HRM KPI T l vng mt[(S ngy vng trong thng) (S lng nhn vin trungbnh trong thng) (S ngy lm vic)] 100 Chi ph tuyn dng(Qung co + ph dch v L + thng cho ngi giithiu + ph vn chuyn (ng vin +Hi ng TD) + phdi di ch + thu nhp cho ngui tuyn dng) Slng tuyn Chi ph y tTng ph y t Tng s nhn vin% Chi ph nhn s Tng chi ph hot ngFigure 15PGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 18HRM KPI Ch s hon vn ngun nhn lc (Human Capital ROI)Doanh s (ph hot ng [tng chi ph lng+thng + phc li +ph cp]) (tng chi ph lng+thng + phcp+ phc li) Gi tr gia tng do ngun nhn lc (Human Capital Value Added)Doanh s (ph hot ng ([tng chi ph lng+thng + phc li +ph cp]) Tng s nhn vin ton thi gian Doanh s/ nhn vinDoanh s Tng s nhn vin ton thi gianThi gian p ng nhu cu tuyn dngTng s ngy ch i tuyn c ngi S lng tuynFigure 15 (contd)4PGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 19HRM KPI Tng Chi ph o to/ tng s nhn vin Chi ph ngh vicChi ph thi vic + chi ph tuyn ngi + tn tht do vngngi + chi ph ngi mi lm vic c T l ngh vic[S ngi ngh trong thng s lng nhn vi trungbnh trong thng] 100 Chi ph ngun nhn lc trong nm/s lng nhn vintrung bnh nmFigure 15 (contd)PGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 20Effects CFOs Believe Human Capital Has on Business OutcomesFigure 16Source: Steven H. Bates, Business Partners, HR Magazine, September 2003, p. 49PGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 21Noi dung quan tr nguon nhan lc Mo ta cong viec Che o tuyen dung Hoat ong ao tao, phat trien Tra lng Ra quyet nh, che o trach nhiem Cong oanPGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 22Van hoa dan tocong lc phat trienQuan he ca nhan - tap theXung otQuan niem ve v tr, chc tc trong xahoiQuan niem ve hoc tapPGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 23C che kinh doanh Muc tieu hang au cua doanh nghiep Quan he co ong va nha doanh nghiep Yeu to lien ket/ canh tranh Quan he gi a Nha nc va doanh nghiep Quan he doanh nghiep va nhan vienPGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 24Bai hoc kinh nghiem:- C che kinh doanh phu hp- Quyen quan tr con ngi thuoc DN- Nghien cu nhng thay oi va ap ng cacnhu cau hp ly cua ngi lao ong. - Chu trong cong tac ao tao nguon nhan lc. - To chc gon nhe.- Xoa bo che o lng bnh quan, bao cap. - Nang cao quyen lc cho nhan vien.5PGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 25Cai to QTNNL trong DNNN cua Trung quoc:- Ky hp o ng trach nhie m- Cai tocheo phan phoi- Xay dng van ho a to chc miPGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 26CHNG 2: Hoach nh nguon nhan lcMuc tieu:^Hieu va thiet ke quy trnh hoach nh^Biet cac bien phap giai quyet tnh trangtha/thieu nhan vienPGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 27Quy trnh hoach nh NNL1. Phan tch moi trng2. D bao cong viec va nhu cau nhan s3. Phan tch thc trang4. Phan tch cung cau/ieu chnh5. Thiet lap chnh sach6. Thiet lap cac chng trnh7. Thc hien8. Kiem tra, anh giaPGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 28Xac nh nhu cau tuyen dung^Phan tch xu hng^Phan tch tng quan^anh gia cua chuyen gia,Delphi^ISO 9001^Sdung may tnhKt = T /(Qt * Hi)Kt = (Sm * Hca)/ NPGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 29Hoach nh nguon nhan lc Hoach nh nguon nhan lc la qua trnh nghien cu, xac nh nhu cau nguon nhan lc, a ra cac chnhsach va thc hien cac chng trnh, hoat ong baoamcho doanh nghiep co u nguon nhan lc vi cacphamchat, ky nang phu hp e thc hien cong viecco nang suat, chat lng va hieu qua cao.PGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 30FhonI|chmo| Iruong, xocd|nhmucI|eu, |u ocho nch|en|uo cDu booJphonI|chcongv|e cDu bo oJxocd|nhnhucounhon|u cPhonI|chh|enIrongquonIr| nguonnhon|u c FhonI|chcungcou, khonongd|euchnhCh|nhsochke hoo chJchuongIr|nhk|emIro,donhg|o I|nhh|nhIhu ch|e n Ihuch|en-IhuhuI-ooIoovo F.I.-Irocongvo k|chIh|ch-Ouonhe |oodong6PGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 31M U C OF H OI H O F C U A O U A N I P [ N G U O N N H AN I U CV O I C H I E N I U O C k I N H D O A N HC H I E N I U O Ck I N H D O A N H1C H I EN I U OCO U A N I P [N G U O N N J I U C2C H I E N I U O Ck I N H D O A N H3C H I E N I U O CO U AN I P [N G U ON N J I UC4C H I E N I U O Ck I N H D O A N H5C H I EN I U O CO U A N I P [N G U O N N J I U C6C H I E N I U O Ck I N HD O A N H7C H I E N I U O CO U AN I P [N G U O N N J I U C8C H I E N I U O Ck I N H D O A N H9C H I E N I U O CO U A N I P [N G U ON N J I UC1 0A8EDCS o 2 . 2 :PGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 32Nhu cau nhan vien?Kho i lng cong vie cTrnh o trang b ky thua t va kha nang thay o iCha t lng nhan vien; Ty le ngh vie cYe u ca u nang cao cha t l ng san pham, dch vuKha nang ta i chnh cu a doanh nghiepS thay o i ve to ch c hanh chnhC ca u nganh nghe , ky na ngThi trng lao o ngPGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 33Xac nh nhu cau tuyen dung^anh gia cua chuyen gia^Phan tch xu hng^Phan tch tng quan^ISO 9001^S dung may tnhKt = T /(Qt * Hi)Kt = (Sm * Hca)/ NPGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 34V do do bu o cong uo dong vu nho cu otoyo n mo tu khuch sun ChunA% nghiB# of PresentEmp.CProj.Turnoverby 2005Key PositionsGeneral ManagerResident ManagerFood/Beverage Dir.ControllerAsst. ControllerChief EngineerDirector of SalesSales ManagerConvention Mgr.Catering DirectorBanquet ManagerPersonnel DirectorRestaurant Mgr.Executive ChefSous ChefExec. HousekeeperTotal3877478566813468907460438970926325923251424254514191915492424253791071121916930131412644172216257DEmp.Left by2005152124581615157957291223212293218313258182424196331313248617101728132316431719171058242923364EProj. LaborDemandin 2005FProj. New Hires in 2005Phan tch Cung So sanh cung cau.PGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 35Houch dnh ngoon nhun ocCao san pbamNang soatTb| troong tNoi boTb| troong tcn ngoaiCao t Cong t1. Cao voot congao tao, tai dao taoc bat noi boToycn to bcn ngoaiSo dong t kbongtboong xoycn2. ico do tboycn cboycnVc tinbNgoai gio 2001 by Prentice HallPGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 36Houch dnh ngoon nhun ocCao san pbamNang soatTb| troong tNoi boTb| troong tcn ngoaiCao t Cong t1. Cong voot caoGiam IoongGiam gio IamNgb boo som2. Cong can bang caoTbay tbcTboycn cboycn noi bo, bo tr IaiCbo tboi viccCbia sc cong vicc 2001 by Prentice Hall7PGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 37Nguyen tac thc hien tinh gianbien cheGiam nhan vien, khong giam cong viecChu trong hieu qua cua to chcCong bang, khach quanQuan tam ca ngi ra i va ngi laiPGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 38Quy trnh thc hientinh gian bien cheXac nh cac chc danh can thietXay dng ban mo ta cong vie c, tieuchuan nghiep vu nhan vienPhan loai nhan vien, xac nh ai la ngiphu hp nhat cho tng chc danhAp dung chnh sach tinh gian co phan bietPGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 39CHNG 3:PHAN TCH CONG VIECSinh vien co the: Hieu c vai tro, khai niem PTCV Biet quy trnh va ca ch th c thc hien PTCVPGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 40Phan tch dong cong viecQua trnh kiem tra,xem xet xem cac congviec ac tao ra hoac tao them gia trtrong qua trnh kinh doanh nh the naoPGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 41Tai lap qua trnh kinh doanh Suy ngh lai can ban va tai thiet lap tangoc qua trnh kinh doanh e at c scai thien vt bac oi vi cac ch tieu cotyeu va va co tnh nhat thi nh gia ca, chat lng, sphuc vu nhanh chong.PGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 42Thiet ke cong vieco n gian hoa cong vie co Lam giau noi dung co ng vieco Luan phien thay oi cong vieco a da ng ho a cong vie co Da theo nho m8PGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 43Dong cong viec Hieu qua Vs oi mi Kiem soat Vs Linh hoat Mo tacongviec ro ra ng Vs Nhom cong viec Hoach nh chi tiet Vs Ha u nh 0 hoach nhPGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 44Cac Quyet nh Khi Thiet KeCong ViecAlKhu nunguo dongchun tuyvu tr occou nhunocO DA|V trdu ycou tochoc, vtr noum voc1Al SAOMoc toocong voccou to choc, moc too vudong oc coucong nhunVlL C ClCucnhomvo sodoocthochonCA CH NA Olhoongphupthochon vudongocKHl NA O1ho gunvu thodomtrongdongcong vocCuo troccong vocco bunPGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 45nh bien nhan s Liet kechc nang, nhiem vu chu yeu Xac nh nhiem vu, chc nang cho moibo phan Xac nh hao ph thi gian thc hienPGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 46PGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 47Phan tch cong viecBan mo ta cong viec Ban tieu chuan nhan vienTuyen dung ao tao anh gia Tra lng, thngPGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 48Ban mo ta cong viecNhan dien cong viecTom tat cong viecCac moi quan heChc nang, trach nhiemQuyen hanTieu chuan mauieu kien lam viec9PGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 49Tieu chuan nghiep vu nhan vienTrnh o van hoa, chuyen mo nNgoai ng,Vi tnhKinh nghiemCac pham chat ca nhanac ie m ca nhanPGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 50Thu thap thong tin PTCVPho ng vanBan ca u hoiQuan sa tPGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 51Ho so on dnh cou duy so bum go1hoc hon tronmuy1uy + muy 1ho congSun xout kho l.2 l.5 2Hung out on l.2 l.8 2.3Hung out vou l.2 2 2.5Hung out nho l.3 2 3PGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 52SO LAN AM ClO 1Ol 1HlL|.ktc Moc do cbnb xac (%)9S 90 8S 801.2 10 7 S 41.S 17 10 7 S1.7 2S 12 9 62.0 30 14 11 72.S 40 16 13 82.7 4S 18 1S 93.0 S0 20 17 10PGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 53CHNG 4: Tuyen dung Mc tiu:Tuyen c ungngi cho ungviec, va o ung thiiem can thietPGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 54Tuyen dungMuc tieu:^Thiet ke cac chnh sach tuyen dung^Hieu va thiet ke quy trnh tuyen dung^Ren luyen kynang phong van^Biet cach la chon, to chc bai thi tracnghiem^Thiet ke mau quang cao tuyen dung10PGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 55Muc tieu:* Biet cach thiet lap chien lc, chnh sa chtuyen du ng* Biet cach th c hien ky nang tuye n dung: Sang lo c hos Quang cao, Phong van Trac nghie m, thiPGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 56Khuynh hng tuyen dung hien nay^Tinh gian bien che, thu gon oi ngulao ong chnh thc^Nhu cau sang loc va hoat ong cuadch vu lao ong, head hunter tang^Chu trong cac ky nang tuyen dunghien ai^Ap lc tuyen dung co hieu qua caoPGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 57Xac nh nhu cau tuyen dungtheo ISO 9001Cac phong ban xac nh nhu cau cantuyenLap ban mo ta cong viec va tieu chuannghiep vu cho chc danh can tuyenPhong to chc xem xet kha nang cung capt trong noi boTong hp nhu cau tuyen t ben ngoaiTrnh giam oc ky duyetPGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 58Quy trnh tuyen dung}Chuan b tuyen dung}Thong bao tuyen dung}Thu nhan, nghien cu ho s}Phong van s bo}Kiem tra, trac nghiem}Phong van sau}Xac minh, ieu tra}Kham sc khoe}Ra quyet nh tuyen dung th}Th viec}Bo tr cong viecPGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 59Chnh sach tuyen dungNguon tuyen dungMc o chuyen mon hoaTieu chuannh hng cong vie c/cong tyThu tuc, quy trnh tuyenCac chnh sa ch ho trPGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 60Mo hnh tuyen dungThanh tr(tinh gian)oi banh(Tuyen)Cau lac bo(Duy tr)Hoc vien(phat trien)Dong phan cong bo trCa nhan NhomM caong caDong thu hut11PGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 61Yeu cau cua nha tuyen dungTrnh o hoc van ao tao phu hpKy nang,kinh nghiemNhiet tnh, am me cong viecTrung thcThong minhTham vong, y ch quyet tamKien thc hieu biet rongPGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 621oyon chon nhun von cho cucnhom vo qooc to Cho trong nhuy cum vun hou 1hot up ho dong toyon chon nhong ngoocong tuc nooc ngou Yoo cuo knh nghom qooc to Mo rong co ho toyon ngoo snh o nooc ngou 1m hoo, dunh gu cuc thunh von gu dnhong vonPGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 63Cuch top cun qoun tr cuc ch nhunh/ on dounh qooc to+ Lthnocontrc+ loycontrc+ kogoncontrc+ CoocontrcPGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 64Chuan b tuyen dungTong hp nhu cau tuyen dung cho tng chc danhThanh lap hoi ong tuyen dungNghien cu cac tai lieu lien quan en tuyen dungThiet lap/thc hien chnh sach tuyen dungPGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 65Cac cong cu la chongTh gii thieugMau ho s xin viecgKiem tra nang l cgKiem tra,trac nghiem ve ca tnh, tnh cachgPhong vangTm hieu tai ni cong tac cugTrung tam anh giaPGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 66Hnh thc thu hut ng vien t ben ngoaigVan phong dch vu lao onggT ng vien xin viecgTh tay, gii thieugLien he vi cac trng, trung tam a o taogHead huntergQuang cao, yet th trc conggThong bao noi bogInternet12PGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 67anh gia chat lng mau quang caoTen ta e hap danYeu cau trach nhiem cong viecTieu chuan ng vienXac nh ro oi tng can tuyenQuyen li ng vienRo rang, sang taoTrung thcS dung dien tch quang cao hieu qua, trnh bay epNi quang cao phu hpPGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 68Yeu cau trach nhiem trong cong viecPhoi hp vien- pha n phoi vat t]Phoi hp viec cung cap vat t cho cac c s theo ke hoa ch]am bao m c hang ton kho hang thanh pham ap ng yeucau KH cua khach hang theo chuan mc quoc te]Phat trien mang li phan phoi va giao hang tren toan quoc]Chu trach nhiem toan bo ve xuat nhap khau hang hoa]Cung cap dch vu hoan hao va ho tr khach hang theochuan mc quoc tePGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 69Yeu cau oi vi ho s ng viengCung cap thong tin c bangCho phep anh gia kha nang thang tiencua ng viengCho phep anh gia tnh on nh cua ngviengCho phep anh gia tham vong, mc,v.v cu a ng vienPGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 70Noi dung trong ho s xin viec}Thong tin ca nhan}Viec lam}Ky nang thc hanh}Hoc van}Thanh tch, ky luat}Hoat ong xa hoi}Nang khieu, s thch, u ie m khac}Ngi tham khao}Cam ket ca nhanPGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 71Lu y khi oc ba n ho s ng vienKhong ro rang ve qua trnh cong tacKhoang thi gian dai gi a hai cong vie cThay oi cong viec nhanhLoi chnh ta, ng phap, cau thaSao chepPGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 72Hnh thc phong vanTheo mau sanNhomCang thangB matKhong co mau san13PGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 73Chuan b phong vangPhan tch cong viecgNghien cu ky ho s ng viengThong bao ve phong vangChuan b cau hoi phong vanPGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 74Cau hoi phong vanCau hoi chungCau hoi ac trngCau hoi rieng bietCau hoi mCau hoi ongCau hoi khang nhCau hoi tnh huongPGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 75Noi dung cau hoi phong vanCau hoi khi ongCong viec lam cuGiao duc, ao taoTnh hnh, cach thc thc hien cong viecMuc tieu nghe nghiep, t anh gia ban thanS thch, tnh on nh, chn chanong c thuc ay, chuan mc cong viecNghe thuat lanh ao, ky nang trnh bay (viet, noi) Tnh sang tao, linh hoat trong cong viecKha nang chu ng ap lc caoPGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 76Ky nang phong vanQuan satLang ngheat cau hoiGhi chepPGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 77Cac loi thng mac trongphong vannh kienThien kienMm cau tra liVoi vaTng tThu thap thong tin thieu/khong phu hpPGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 78Ngan hang cau hoiXac nh cac nhom yeu cau trach nhiem chnhThu thap cac tnh huong the hien cac yeu cautrach nhiemXay dng phng an tra liTong hp ket qua anh giaAp dung thieu chnh14PGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 79Hnh thc kiem tra, trac nghiemTri thc hieu bietS kheo le o, the l cTam ly, s thchThanh tchKha nang thc hanhPGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 80QUA TRNH XAY DNG BAITHI, TRAC NGHIEMBc 1: Phan tch cong viec. Bc 2: La chon noi dung anh giaBc 3: To chc thc hienBc 4: Rut kinh nghiem, hoan chnhPGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 81Phng phap anh giagLoai trc tiep tng vongganh gia tong hp chunggThong ke PGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 82Tong hp ket qua anh giagKien thc van banggThanh tch thc hien cong viecgTham nien, chc vugac iem thanh phan ca nhangKy nanggNghiep vu chuyen mon, ky thuatgPham chat ca nhanPGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 83Xa hoi hoa nhan vienGii thieu ve cong ty, cong viecGii thieu nhom, bo phan lam viecGiao luHp ong trach nhiemPGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 84anh gia ket qua tuyen dung+ So lng ng vien+ So lng ng vien c e ngh+ So ngi chap nhan+ Tong chi ph+ Ty le ngh viec sau 1 nam+ Ket qua thc hien cong vie c sau 1 nam15PGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 85CHNG 5: ao tao va phat trienQuy tac Pareto20%--->80%Phng phap quan trQuy che giao ducCach to chcPhng phap ongvien, kch thchao tao huan luyenPGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 86ao tao va phat trienMuc tieu giup sinh vien biet: 1. Quy trnh ao t ao2. Xac nh noi dung va hnh thcao tao3. Mot so chng trnh ao tao nangcao nang lc quan trPGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 87Xu hng ao taoa dang ho a loai hnh va noi dung ao taoChu trong ao ta o giai quyet xung otHuan luyen nghiep vu , ky thuatao tao ky nang giai quyet van e va lamviec theo nhomao tao chat lngao tao theo yeu cau khach hangCach tiep can chi ph - li chPGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 88CAC VA N TRONC AO TA Ocao tao khong gan vi chien lc kinh doanhcKhong co chien lc ao ta ocKhong xa c nh ung oi tng, nhu cau, noidung ao taocKhong co ngi chu trach nhiem cu thecKhong anh gia ke t qua ao taocTo chc cac khoa hoc khong co hieu quaPGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 89Quy trnh ao taoXac nh nhu cau ao taoXac nh cach thc thoa man nhu cauThc hien chng trnh ao taoanh gia ket qua ao taoPGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 90Ngi ln hoc nh the nao?Hoc cai ma ho cho la co liHoc thong qua thc hanhThu nhan thong tin phan hoi, t rut raket luan va tong ket cach lam tot nhat16PGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 91Hnh thc a o tao nh hng noi dung: Cong viec Doanh nghiepPGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 92Hnh thc a o tao Cach thc to chc ao tao:Chnh quyTai chcLp canh x nghiepKem cap tai choPGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 93Hnh thc a o tao Muc ch cua noi dung ao tao:Huan luyen ky nang nghiep vuAn toan lao ongPhat trien ky nang quan tri5PGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 94Hnh thc a o tao a iem ao tao:Tai ni lam viecNgoai ni lam viecPGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 95Hnh thc a o tao oi tng ao tao:MiCu/ao tao laiPGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 96Hnh thc a o tao Kem cap tai cho Luan phien thay oi cong viec Nghien cu tnh huong Tro chi quan tr Hoi thao Nhap vai Mo hnh mau17PGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 97Phan tch chi ph li chtrong ao tao Chi ph ao tao: Tai chnh Chi ph trc tiep Hoc ph, tai lieu, gia o trnh,v.v Tien i lai, an tang them Chi ph khacChi ph c hoiTam sinh lyPGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 98Li ch trong ao tao Tai chnh: C hoi viec lam Thu nhap cao C hoi thang tien Phi tai chnh: Kien thc hieu biet cuoc song c ton trongPGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 99Cac bac thang cua hoc tapKhong nhan thc c la mnh khong bietKhong bie t mo t so thNhanthccnhnghanche,khiemkhuyetcua mnh.Nha n th c va sa n sang e hoc ta p. Tam nam c ky nangNa m vng ky na ngCo nang lc ma khong e y en a t m c tuye t nhPGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 100CHNG 6:anh gia kt qu lmvic ca nhan vienMuc tieu- sinh vien biet cach:Thiet lap ban ang ky muc tie u ca nhanThc hien quy trnh anh giaChon lc hnh thc anh gia phu hpPGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 101anh gia kt qu lm vic[Cung cap thong tin phan hoi[ieu chnh sa cha sai sot[Co van, ao tao[ong vien, kch thch[Phat trien quan he tot[Xy dng phng php qun l cho ph hpPGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 102Quy trnh thc hin1. Xac nh tieu ch anh gia2. La chon phng phap thch hp3. Huan luyen ngi thc hien4. Thao luan ve noi dung, pham vi anh gia5. Thc hien anh gia s bo6. Thao luan ket qua anh gia7. Xac nh muc va ket qua mi cho nhan vien18PGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 103Cc phng php Phng php xp hng lun phin Phng php so snh cp Phng php bng im Phng php lu gi Phng php quan st hnh vi Phng php qun tr theo mc tiu Phng php phn tch nh lngPGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 104Phng phap nh lngLXac nh yeu cau chu yeu: chuyen mon-pham chatLPhan loai mc o thoa man yeu cauLXac nh tam quan trong- trong so cua ca ctieu chLanh gia tong hp: G= (Ki*Gi)/ KiPGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 105Thu thap thong tin Ngi nh gi cn gim st qu trnh lm vic canhn vin. Thu thp thng tin v cung cp thng tin phn hi lnhng vic ngi nh gi phi lm thng xuyntrong sut k nh gi Cn lu tr cc thng tin thu thp c trong h s nh gi ca tng nhn vinPGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 106}Chuan b phong van, xac nh nhngvan e can thao luan vi nha n vien}Thong bao ve quyen li cua nhan vien}Nhan xet ve nhan vien}Thao luan}Lu y/ hng dan nhan vienPhong van anh giaPGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 107 Chuan b cho nhan vien? Thong tin g can thu thap? Khi anh gia, tap trung vao va n e g? Bat au phong van nh the nao? Giai quyet xung ot phat sinh nh thenao? Ket thuc cuoc phong van nh the nao? Lam g?PGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 108anh gia e thang tiengKien thc van banggThanh tch thc hien cong viecgTham nien, chc vugac iem thanh phan ca nhangNghiep vu chuyen mon ky thuatgPham chat ca nhan19PGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 109CHNG 8: Tra co ng lao ongMuc tieu- giup sinh vien biet: C cau he thong tra cong Cac hnh thc tra lng Cac chnh sach tien lng, thng. Thiet lap nh mc lao ong Xac nh gia tr cong viec Thiet lap bang lngPGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 110Cac khai niem Tien lng/ thu nhap Lng toi thieu Lng danh nghia Lng thc te Lng c ban Lng kinh doanhPGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 111C cau he thong tra co ng lao ongpLng c banpPhu cappThngpPhuc lipC hoi thang tienpCong vie c thu vpieu kien moi trng lam vie cPGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 112V sao? .10%25%50%75% 90%Mc trung bnhPGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 113Iuong fhoI gIanLtg = Lcb * TgcLtg = (Lcb thang * NC)/ 22c Ltg = (Lcb thang * Ht * NC)/ 22c Ltg = (Lcb thang * Hm * NC) / 22 PGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 114Iuong fhoo ko f quafhuc hIon co ng vIoc ca nha nc Lsp = g * SLc Lsp = g * SL + g * (Sl -Msl)c Lsp = g * SL (1+M*H/100)c Ltgc = Ltg + [(gtg* Tgtk)/ 2]c Ldt = g * DTc Ldt = Ltg + g * DT20PGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 115Iuong khoa n fhoo nho mg khoan* Hs (j)* Tg (j) * Ht (j)L (j) = ---------------------------------------- Hslg *Tg *HtPGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 116Quy lng sa n pha m+nh mc lao ong SX san pham+nh bien lao ong+Phu cap, bo sung+Mc lng toi thieu+San lngPGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 117Thng nang sua t+Mo hnh ScanlonS= [chi ph lao ong/ doanh so]+Mo hnh RuckerR= [chi ph lao ong/ GTGT]+Mo hnh tiet kiem thi gianTh = [g * TG tk]/2PGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 118Su khac bIof vo fIon luong frongcac fhj fruo ng lao do ngcQuan tr giacChuyen viencCong nhan, nhanvien hanh chnhgPham vigHnh thc tra lnggBoi so lnggCac yeu to anhhng: Trnh o Ky nang ieu kien lam viec Cong oanPGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 119Cac yeu to trong che o tien lng+Mc lng+He so lng+Thang lng+Bang lng+Tieu chuan cap bac ky thuatPGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 120Cac nguyo n fac co ba nfo chuc fIo n luongcam bao nang suat lao ong tangnhanh hn tien lngcTranh bnh quan, cao bangcBao am quan he hp ly gia cacloai lao ong, cac loai nganh nghecTien lng phai tng xng vi ketqua cong vieccKet hp hai hoa cac nhom li ch21PGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 121Cac loaI djnh muc lao dongcMc san lngcMc thi giancMc phuc vucMc nh biencMc tong hpPGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 122Muc lao dong fong hopcTth = Tql + Tsx = Tql +Tcn+Tpvc Tcn = Tc (j) ; Tpv = Tpv (j)c Tpv = QTpv / SlLPVc Tpv (j) = ------------- * Tcn (j)LCNLCN (J)c Tpv (j) = ------------- * QTpv LCN PGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 123 PGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 124Quy trnh thiet lap bang lngdoanh nghiep 1998 by Prentice Hall1. Phan tich cong viecDinh gia cong viec2. Mo ta cong viecXacdinh cac yeu to anh huong den tra luong3. Tieu chuan nhan vien4. Xac dinh gia tri cuacac cong viec5. Thiet lap chinh sachluong7. Xac dinh he so luong/bac luong?Xac dinh ngach luong6. Khao sat luong cho 1 so chuc danh chuanKhao sat thi truong Tieu thuc de xac dinh he so luong cho tung cong viec Kinh nghiem Ket qua Nang luc8. Xac dinh he so Lg ca nhanPGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 125Yeu cau oi vi nh gia cong viecCXacnhcacyeuto cuacongviecanhhng en tien lngCLng hoa cac yeu to nayCSo sanh cac cong viecCSosanhmco minva maxcuamoicong viecPGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 1261on oong thoo cong vo ctrong nhu hung o nCONG VlFCSo Ioong toong gioAC 6AC SAC 4AC 3AC 2AC 1cp troongQoan Iy, pbo bcpTro Iy QTcp cbnbcp cbnbTbo kyFboc voTbanb toanFbo bcpkoa cbcnVc sinbao vc2222524542362$20.00-$31.00/hr.$11.50-$21/hr.$7.50-$12.00/hr.$6.50-$8.00/hr.$6.00-$7.00/hr.$5.50-$6.25/hr.22PGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 127.350-400$ 1 958060Nv lu fileNv gi th, phu nhan sTiep tan390-430$ 2 125120115ieu hanh san xuatNv mua hang, thanh toanNhan vien anh may425-475$ 3 175170165160Ke toanNhan vien van phongTr ly ve phap luatG san xuat450-550$ 4 230225220Th kyNhan vien van phong CCThu quy500-650$ 5 300298290ai dien cham soc KHTh ky/tr ly GTh ky cap caoLNG TH BAC IEM CONG VIEC128Ca Ca c c ye ye u u to to a a nh nh h h ng ng e e n n l l ng ngC CKie Kie n n th th c cC CKy Ky nang nangC CTra Tra ch ch nhie nhie m mC CPha Pha m m cha cha t t ca ca nhan nhanC C ie ie u u kie kie n n lao lao o o ng ngC CCh Ch so so gia gia sinh sinh hoa hoa t t - -C CM M c c so so ng ng trong trong khu khu v v c cC CGia Gia nhan nhan cong congPGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 129

Tie n sy

Cao ho c

a i ho c

Cao a ng

Trung ca p nghie p vu3 2 1 Kin thc chuyen mon va m c o phu hp vi cong viec.

Ca p 3 (PTTH)

Ca p 2

Cap 1VB Trnh o van hoaKIEN THC CAN THIET CHO CO NG VIECPGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 130 Nghie p vu qua n ly na ng cao(To ng gia m oc) Nghie p vu qua n ly da nh cho gia m o c Cty

Nghie p vu nghe , co ng nghe ky thua t danh chochuye n vien; CNKT nh la i xe, c kh, ien, ba o d ng s a ch a.

Nghie p vu n gian danh cho nha n vien va npho ng Nghie p vu to i thieu, ra t n gian (ta p vu ) NV4 NV3 NV2 NV1 ChaYe u cau c ao tao ve nghiep vu, ky thuato i v i CNKT hoac va n pho ng, quan ly.PGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 131Quy trnh thiet lap bang lngdoanh nghiep 1998 by Prentice Hall1. Phan tich cong viecDinh gia cong viec2. Mo ta cong viecXacdinh cac yeu to anh huong den tra luong3. Tieu chuan nhan vien4. Xac dinh gia tri cuacac cong viec5. Thiet lap chinh sachluong7. Xac dinh he so luong/bac luong?Xac dinh ngach luong6. Khao sat luong cho 1 so chuc danh chuanKhao sat thi truong Tieu thuc de xac dinh he so luong cho tung cong viec Kinh nghiem Ket qua Nang luc8. Xac dinh he so Lg ca nhanPGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 132Yeu cau oi vi nh gia cong viecCXac nh cac yeu tocua cong viec anh hngen tien lngCLng hoa cac yeu to nayCSo sanh cac cong viecCSo sanh mc o min va max cua moi cong viec23PGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 1331on oong thoo ky nungtrong nhu hung onky nang543 Sang tao thc n mi Tan dung cac thc an con lai(e.g., hot dishes, buffets) Kiemsoat & phoi hp cong viec tat ca nhan vien khi vang QT Nau an theo thc n Chuan b bang lng Bao am chat lng thc an theo tieu chuan Len lch, bo tr ca lamviec Ket toan kho To chc quy trnh cong viec$23.00/hr.$17.00/hr$10.50/hrTicn Ioong Nbom ky nangPGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 134c. Th no l mt h thnglng tt ? i vi bn ngoi: c kh nng cnh tranh vi cc i thtrong vic thu ht ngi gii v lm vic i vi ni b: c nhn vin cm nhn l cng bng Nhng cng vic i hi nhiu k nng, kin thc c tr lngcao hn Nhng cng vic c nhiu ri ro, bt li c tr lng cao hn Nhng cng vic c mc ng gp vo gi tr ca doanh nghipnhiu hn th c tr lng cao hn. i vi ch DN: kh thi, chp nhn c v chi phPGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 135Hsl Bslg B Luy tienBslgHslHsliBslg A Hsli Luy thoai1 1Hc i Hc i1Hc max 1 Hc maxa. Tuyen tnh b.Luy thoai (A) hoac luy tien (B)S o 3.3: Moi quan he gia cac he so lng bac 1 va he so gia tr C/VPGS.TS. TRAN KIM DUNG I HC KINH T TP HCM 136Wage StructureFigure 115Note: This shows overlapping wage classesand maximumminimum wage ranges.