Quality Templates and Procedures

7/23/2019 Quality Templates and Procedures

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Contract No: Ref. 116343 - CP -1-2004-1- RO - ERASMUS -

TNPP

Project acrony: EUI-Net

Project t!t"e: European University – Industry Network

#n$tr%ent: Erasmus Thematic Network

Quality Procedures and Templates

Start &ate of 'roject: 1 Octo(er 2004 )%rat!on: 3 year$

Or*an!$at!on nae of t+e (enef!c!aryUn!,er$!ty Tran$!",an!a of ra$o,)raft 1



Project co-funded y the European !ommission within the "ocrates Erasmus Pro#ramme $%&&'-%&&()

!* Conf!&ent!a" on"y for e(er$ of t+e con$ort!% CO



Tale of !ontents

T+,E *. !*NTENT"///////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////// //

0/ INT1*2U!TI*N///////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////

%/ EUI-NET QU+IT3 P+N///////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////

2.1. PURPOSE................................................................................................................................................ 12.2. SCOPE O/ TE UA#T PAN...............................................................................................................12.3. PROCE)URE )ESCR#PT#ON.....................................................................................................................12.4. UA#T #T#N TE PRO5ECT.............................................................................................................1

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:/ P1*;E!T QU+IT3 ,*+12 $PQ,)//////////////////////////////////////////////////////////////////////////////////////////////////////////

</ 5+IN PE1.*15+N!E P1*!E""E"///////////////////////////////////////////////////////////////////////////////////////////////////////

6.1. # NTRO)UCT#ON...................................................................................................................................... 46.2. PROCESS /OR #N#T#ATE PANN#N7 O/ PS AN) TAS8S.......................................................................46.3. PROCESS /OR PS AN) TAS8S PER/ORMANCE..................................................................................... 4

6.4. PROCESS /OR MEET#N7S OR7AN#SAT#ONS..............................................................................................96.9. R EPORT#N7 AN) MON#TOR#N7...............................................................................................................96.6. # NTERNA COMMUN#CAT#ON STRATE7#ES............................................................................................. 96.. )ATA COMMUN#CAT#ON PROTOCOS..................................................................................................... 6

(/ "UPP*1TIN9 P1*!E""E"/////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////.1. )E#;ERAES.......................................................................................................................................6

7.1.1. Content..............................................................................................................................................6

7.1.2. Process............................................................................................................................................. .6

.2. )OCUMENT AN) )ATA CONTRO...........................................................................................................7.2.1. Document referencing.......................................................................................................................7

7.2.2. Documents layout............................................................................................................... .......... ....7

.3. CORRECT#;E AN) PRE;ENT#;E ACT#ONS...............................................................................................<

.4. # NTERNA UA#T AU)#TS...................................................................................................................<

+NNE= 04> TE5P+TE .*1 5EETIN9 5INUTE"////////////////////////////////////////////////////////////////////////////////////

+NNE= 0'> TE5P+TE .*1 5EETIN9 +9EN2+"///////////////////////////////////////////////////////////////////////////// //////



0/ Introduction

=%a"!ty 'roce&%re$ > te'"ate$? 're$ent$ t+e ana*eent $tr%ct%re of EU#-Net 'roject

nae"y t+e *o,ern!n* (o&!e$ an& 'er$on$ t+e!r !nter-re"at!on$ an& re$'on$!(!"!t!e$ t+e &ec!$!on 'roce&%re$ an& r%"e$ a$ @e"" a$ 'ro,!$!ona" eet!n* arran*eent$. #t a"$o 're$ent$ t+e %a"!ty

'roce&%re$ e$ta("!$+e& !nc"%&!n* &e"!,era("e$. /!na""y !t 're$ent$ a et+o&o"o*y to !nterna""y

a$$e$$ t+e 'roject 'ro*re$$ an& %a"!ty of !t$ ac+!e,eent$.

T+e 'ro'o$e& ana*eent an& %a"!ty $c+ee !$ @e""-&ef!ne& an& f"eB!("e t+%$ a""o@!n* for

ro(%$t 'roject on!tor!n* an& +an&"!n* of t+e 'ro("e$ t+at ay ar!$e.

2. EUI-Net Quality Plan

2.1. Purpose

T+e %a"!ty P"an !$ t+e &oc%ent $ett!n* o%t t+e %a"!ty a$$%rance 'roce&%re$ for t+e EU#-

NET 'roject. #t$ a! !$ to a$$%re t+at t+e re$%"t$ an& &e"!,era("e$ of t+e 'roject are of +!*+

%a"!ty an& eet t+e $'ec!f!cat!on$ $et !n t+e 'roject an& fo%n& !n t+e O%t'%t$ &e$cr!'t!on. T+e

%a"!ty P"an (ecoe$ an off!c!a" 'roject &oc%ent $tart!n* @!t+ !t$ !$$%e &ate an& $+o%"&

*o,ern a"" 'roject act!on$. #t +a$ (een @r!tten !n accor&ance to #SO 001 *%!&e"!ne$.

2.2. Scope of the Quality Plan

T+!$ %a"!ty P"an !$ to (e %$e& (y:

-T+e 'roject ana*eent tea an& S'ec!a" #ntere$t 7ro%'$ DS#7$F

- A"" Project A$$oc!ate& Partner$ re$'on$!("e for 're'ar!n* an& aen&!n* &e"!,era("e$

- Any re$'on$!("e 'er$on of a Con$ort!% Partner for a''ro,!n* @orG$ to (e &one (y t+!r&

'art!e$ !n or&er to co'"ete &e"!,era("e$.

2.3. Procedure Description

%a"!ty '"ann!n* !$ an !nte*ra" 'art of ana*eent '"ann!n*. A$ a 're-re%!$!te to !t$

're'arat!on t+e %a"!ty a$$%rance Mana*er +a$ re,!e@e& a"" re%!reent$ !n or&er to

&eter!ne t+e nece$$ary act!,!t!e$ t+at nee& to (e '"anne&. T+!$ %a"!ty P"an +a$ (een

're'are& ear"y !n t+e 'roject !n or&er to &eon$trate an& 'ro,!&e t+e Con$ort!% @!t+ t+e

a$$%rance t+at:aF t+e contract re%!reent$ an& con&!t!on$ +a,e (een re,!e@e&

(F effect!,e %a"!ty '"ann!n* +a$ taGen '"ace

cF t+e %a"!ty $y$te !$ a''ro'r!ate.

To en$%re re"e,ance of t+e %a"!ty '"an t+e %a"!ty Mana*er $+o%"& con&%ct %a"!ty re,!e@$

t+ro%*+o%t t+e &%rat!on of t+e contract an& @+en contract%a" c+an*e$ occ%r. T+e %a"!ty

Mana*er $+a"" en$%re t+at t+e %a"!ty '"an !$ a,a!"a("e to a"" concerne& an& t+at !t$

re%!reent$ are et.

1



2.4. Quality within the Project

T+!$ $ect!on $'ec!f!e$ t+e act!,!t!e$ to (e !'"eente& !nc"%&!n* t+e!r $e%ence !n or&er to

en$%re t+at t+e 'roject an& !t$ &e"!,era("e$ confor to t+e 'roject re%!reent$. T+o$ere$'on$!("e for en$%r!n* t+at t+e re%!re& act!,!t!e$ are carr!e& o%t are !&ent!f!e& @!t+!n t+e

$%($e%ent c+a'ter$ of t+!$ &oc%ent. T+e %a"!ty P"an !nc"%&e$ eB'"anat!on nece$$ary to

$+o@ +o@ %a"!ty re%!reent$ for act!,!t!e$ are et. A "!$t of $%c+ act!,!t!e$ !$ *!,en (e"o@:

- Re$'on$!(!"!t!e$ of t+e %a"!ty Mana*er

- %a"!ty $y$te re,!e@

- )oc%ent an& &ata contro"

- Project %a"!ty oar&

- #nterna" co%n!cat!on $trate*!e$

-

)e"!,era("e$- Correct!,e an& 're,ent!,e act!on$

- Contro" of %a"!ty recor&$

- #nterna" %a"!ty a%&!t$

- Project re'ort!n* an& on!tor!n*.

4/ Quality "ystem 1eview

T+e %a"!ty $y$te !$ to (e re,!e@e& @!t+!n t+e EBec%t!,e Mana*eent Co!ttee DEMCF

eet!n*$. #n $%($e%ent re,!e@$ t+e fo""o@!n* @!"" (e taGen !nto acco%nt:

• t+e re$%"t$ fro 'roject a%&!t$

• t+e re$%"t$ fro !nterna" a%&!t$

• t+e off!c!a" 'roject O%t'%t$

• t+e correct!,e act!on re%e$t$ fro a"" t+e a(o,e

• t+e 're,ent!,e act!on$ on a"" t+e a(o,e

• 'roject 'art!c!'ant$ $taff tra!n!n* an& a&e%acy for t+e ta$G$ %n&ertaGen

• "e,e" of %$e& re$o%rce$ 'er cate*ory an& a&e%acy of $'ent re$o%rce$ for t+e 'art!c%"ar

ta$G.

T+e o%tcoe$ fro t+e a(o,e $+a"" (e &!$c%$$e& at EMC eet!n*$ an& t+e!r re$%"t$ $+a""

!nc"%&e:

- Sat!$fact!on @!t+ t+e a%&!t$ correct!,e act!on$ an& t+e re$%"t$ of co'"a!nt$

- )!$$at!$fact!on an& re%!reent$ for f%rt+er a%&!t!n* or ore correct!,e act!on$

- Sat!$fact!on @!t+ t+e correct!,e act!on$ taGen (y t+e re"e,ant 'artnerD$F.

An a*en&a of $%c+ a eet!n* ay !nc"%&e $oe of t+e fo""o@!n* to'!c$:

1. Re$%"t$ of !nterna" a%&!t$.

2



2. Correct!,e act!on$ re%e$t$ rece!,e&.

3. Co'"a!nt$.

4. Re$%"t$ of eBterna" a%&!t$.

9. S%''"!er 'ro("e$.

6. ea"t+ an& Safety.

. Tra!n!n* !nc"%&!n* nee&$ an& re$o%rce$.

<. Pre,ent!,e act!on$.

. Re,!e@ of %a"!ty 'o"!cy an& o(ject!,e$.

10. #ntro&%ct!on of ne@ %a"!ty '"an$.

11. )ate of neBt eet!n*.

Recor&$ to (e Ge't are !n%te$ of t+e eet!n* @+!c+ are to recor& t+o$e atten&!n* an& t+e

$%ary of t+e 'o!nt$ ra!$e&re$o",e&. T+e recor&$ are to (e 'ro&%ce& an& arc+!,e& (y t+e

Project Mana*er.

T+!$ %a"!ty P"an !$ co'!"e& an& &oc%ente& (y t+e %a"!ty Mana*er an& !$ a%t+or!$e& (y

t+e EMC. T+e Project Coor&!nator after EMC a%t+or!$at!on @!"" &!$tr!(%te t+e f!na" %a"!ty

P"an to t+e concerne& 'art!e$. A"" $%($e%ent c+an*e$ re,!$!on$ $+o%"& a"$o (e a''ro,e&

a%t+or!$e& (y t+e EMC.

'/ 1esponsiilities of the Quality +ssurance 5ana#er

T+e c%rrent %a"!ty P"an !$ a''"!ca("e to a"" t+e act!,!t!e$ @+!c+ are re"ate& to t+e 'roject.

ence co'"!ance of !t$ eBec%t!on @!t+ t+e %a"!ty P"an !$ an&atory for a"" !n,o",e&.

T+e 'roject %a"!ty 'o"!cy !$ a$ fo""o@$:

- To !'"eent an& a!nta!n a %a"!ty $y$te accor&!n* to #SO 001

- to !&ent!fy for a"" !n,o",e& t+e!r re$'on$!(!"!t!e$ re*ar&!n* %a"!ty

- to en$%re t+at a"" &e"!,era("e$ co'"y @!t+ t+e contract.

T+e %a"!ty Mana*er DProf S!ona ac+eF !$ re$'on$!("e for t+e a&!n!$trat!on of t+e %a"!ty

P"an an& +a$ t+e a%t+or!ty to !&ent!fy 'ro("e$ &%r!n* !nterna" a%&!t$. #n $%c+ ca$e$ t+e

Project Coor&!nator an& t+e EMC are re$'on$!("e for !n!t!at!n* act!on$ re$%"t!n* !n co'"ete

$o"%t!on$ to t+e. A"" 'ro("e$ are ra!$e& @!t+!n t+e eet!n*$ an& t+e !n%te$ $+o%"& a"$orecor& t+e a*ree& $o"%t!on an& t+e t!e (o%n& act!on to (e taGen. T+ere !$ a re%!reent to

'ro,!&e e,!&ence t+at t+e 'ro("e +a$ (een c%re&.

T+e %a"!ty Mana*er !$ t+e 'er$on @+o +a$ t+e a%t+or!ty to ana*e an& 'erfor a"" %a"!ty

@orG. T+!$ !$ &oc%ente& !n t+e 're$ent an%a" an& !$ eant to enco'a$$ t+e fo""o@!n*

a$'ect$:

a. #n!t!ate act!on to 're,ent t+e occ%rrence of any non-confor!ty

(. !&ent!fy an& recor& any re"e,ant 'ro("e

c. !n!t!ate recoen& an&or 'ro,!&e $o"%t!on$ t+ro%*+ t+e re'ort!n* $y$te

3



&. ,er!fy t+e !'"eentat!on of $o"%t!on$

e. on!tor an& contro" f%rt+er 'roce$$!n* &e"!,ery or !n$ta""at!on of any 'referre& $o"%t!on to

en$%re t+at any re'orte& non-conforance +a$ (een correcte&.

A"" t+e a(o,e re$'on$!(!"!t!e$ an& a%t+or!t!e$ @!"" (e eBerc!$e& t+ro%*+ t+e Project

Coor&!nator an& t+e EMC.

5. Project Quality ,oard $PQ,)

T+e PRO5ECT UA#T OAR) DPF !n *enera" !$ re$'on$!("e for:

- a$$%r!n* t+e confor!ty of a"" &e"!,era("e$ @!t+ t+e !n!t!a" cr!ter!a &ef!ne& for t+e an&

*%arantee!n* t+at t+e &e"!,era("e$ are !n accor&ance @!t+ t+e $'ec!f!cat!on$ !n t+e EU#-

NET )e$cr!'t!on of orG

- con$%"t!n* t+e orG 7ro%' D7F ea&er$ an& t+e orG PacGa*e DPF ea&er$ on t+e

eB'ecte& tec+n!ca" c+aracter!$t!c$ of t+e &e"!,era("e$.

T+%$ t+e a!n Ta$G$ of t+!$ (oar& are:

- O,er,!e@ of t+e tec+n!ca" re'ort$ 'ro&%ce&.

- %a"!ty contro" of a"" &e"!,era("e$ $%(!tte&.

- 7%!&ance D%'on re%e$tF to t+e 7 an& P ea&er$ on t+e eB'ecte& c+aracter!$t!c$ an&

content$ of t+e re"e,ant )e"!,era("e$.

#t$ a!n o(ject!,e !$ to en$%re t+at:

- A"" t+e o%t'%t$ are con$!$tent @!t+ t+e!r contract%a" re%!reent$.

- A"" t+e 'roject re'ort$ &oc%ent$ &o +a,e t+e +!*+e$t %a"!ty re*ar&!n* t+e!r o,er,!e@

conteBt.

T+e %a"!ty Mana*er a$ c+a!ran of t+e Project %a"!ty oar& DPF @!"" re'ort to t+e

Project Co-or&!nator an& t+ro%*+ +! to t+e Core 7ro%'.

T+e P con$!$t$ of:

- T+e M Dc+a!rF nae"y Prof S!ona ac+e.

-T+e P ea&er$

</ 5ain performance processes

6.1. Introduction

T+e EU#-NET 'roject !$ co,er!n* t+e area of coo'erat!on of Un!,er$!ty @or"& @!t+ t+e non-

aca&e!c $ector an& !$ &!,!&e& !n 9 S'ec!a" #ntere$t 7ro%'$. Eac+ S#7 +a$ a S#7 "ea&er an& at

"ea$t a tec+n!ca" o%t'%t fore$een.

4



T+e EU#-NET 'roject !$ &!,!&e& !nto orGPacGa*e$ DP$F. Eac+ P +a$ a P "ea&er a

'"anne& $tart an& en& &ate an& eB'ecte& O%t'%t$.

T+e a(o,e are &ef!ne& !n t+e EU#-NET or!*!na" a''"!cat!on.

6.2. Process to initiate / plannin of !Ps and tas"s

1. 7 "ea&er$ re%e$t P "ea&er$ to !n!t!ate ta$G.

2. P "ea&er$ ret%rn @orG!n* &oc%ent&eta!"e& '"an$.

6.3. Process for !Ps and tas"s perfor#ance

3. Eac+ re$'on$!("e 'er$on for 'erfor!n* 'art of a ta$G not!fy t+e re$%"t$ o(ta!ne& to t+e P

"ea&er (y ea!" a$ $oon a$ t+e ta$G f!n!$+e$.4. P 'artner$ $en& coent$ !f any on t+!$ re'ort @!t+!n 9 &ay$. T+e a%t+or re,!$e$ t+e

re$%"t$ an& $%(!t$ t+e f!na" one$ to t+e P "ea&er.

9. #f one or ore ta$G$ re$%"t !nto a &e"!,era("e t+e &e"!,era("e a!n a%t+or $ynt+e$!$e$ t+e

!nterna" ta$G$ !nto t+e eB'ecte& &e"!,era("e.

6. T+e &e"!,era("e a!n a%t+or $%(!t$ t+e &e"!,era("e to t+e coor&!nator for re,!e@.

. A$ $oon a$ a"" &e"!,era("e$ !n a P are $%(!tte& to t+e E%ro'ean Co!$$!on t+ro%*+

t+e Coor&!nator t+e P !$ co'"ete&.

6.4. Process for #eetins oranisations

1. T+e eet!n*$ of t+e S#7$ are ca""e& an& +o$te& (y t+e Coor&!nator.2. )%r!n* t+e f!r$t eet!n* of t+e 'artner$ t+e neBt eet!n*$ an& eet!n* +o$t$ are '"anne&

an& a*ree&.

3. At "ea$t 1 ont+ (efore eac+ $c+e&%"e& Project #nternat!ona" Mana*eent Co!ttee

D#MCF an& EBec%t!,e Mana*eent Co!ttee DEMCF t+e Coor&!nator 're'are$ a &raft

a*en&a D%$!n* t+e forat of +nne? 0'F an& $en&$ !t to eB'ecte& 'art!c!'ant$.

4. Rec!'!ent$ $+o%"& $en& coent$ on t+e a*en&a @!t+!n 10 @orG!n* &ay$.

9. T+e a*en&a a%t+or DCoor&!natorF %'&ate$ t+e a*en&a an& $en&$ f!na" ,er$!on at "ea$t 10

@orG!n* &ay$ (efore t+e eet!n*.

6. )%r!n* t+e eet!n* t+e Project Secretary !$ re$'on$!("e for Gee'!n* !n%te$ @+!c+ are

t+en @r!tten !n t+e te'"ate of +nne? 04.

. T+e Coor&!nator or t+e C"%$ter "ea&er $en&$ t+e eet!n* !n%te$ to t+e eB'ecte& 'art!c!'ant$ @!t+!n 10 @orG!n* &ay$ after t+e eet!n* en&.

<. Rec!'!ent$ $+o%"& $en& coent$ on t+e !n%te$ @!t+!n 10 @orG!n* &ay$.

. T+e Coor&!nator or t+e C"%$ter "ea&er $en&$ t+e f!na" re,!$e& eet!n* !n%te$ to t+e @+o"e

Con$ort!% @!t+!n anot+er 2 @orG!n* &ay$.

6.$. %eportin and #onitorin

9



!t+!n 10 &ay$ after t+e re'ort!n* 'er!o& co'"et!on a"" P "ea&er$ are re%e$te& to 'ro,!&e

!n a&&!t!on to a"" fora" @orG an& co$t re'ort$ ent!one& !n t+e )e$cr!'t!on of orG a (r!ef

'ro*re$$ an& co$t re'ort to t+e Coor&!nator.

#n a&&!t!on !n$!&e t+e re'ort!n* 'er!o& t+e P "ea&er$ ay ra!$e at anyt!e @arn!n* a"ar !f

any of t+e fo""o@!n* &e,!at!on$ !$ fo%n& o%t for any of t+e act!,!t!e$ or t+e 'roject

&e"!,era("e$:

T+e &e,!at!on on!tor!n* re"ate& to (%&*et an& t!e$ca"e e$ta("!$+e& @!"" (e re,!e@e& e,ery 6

ont+$.

6.6. Internal &o##unication Strateies

#nterna" co%n!cat!on $trate*!e$ re*ar&!n* t+e &oc%ent$ c!rc%"at!on are e$ta("!$+e& (et@een t+e coor&!nator an& t+e a$$oc!ate& Partner$ an& t+e 'roject "oca" tea e(er$. T+e

co%n!cat!on @!t+ t+e 'artner$ !$ a&e re$'ect!n* t+e &oc%ent c!rc%"at!on a$ $t!'%"ate& !n

t+e !n&!,!&%a" contract$ conc"%&e& (et@een t+e (enef!c!ary an& eac+ 'roject 'artner.. O%t of

t+e$e a 'eranent co%n!cat!on @!"" (e e$ta("!$+e& @!t+!n t+e "oca" 'roject tea an& t+e

coor&!nator for:

• Tec+n!ca" re'ort$ on P$

• O%t'%t$H

• /!nanc!a" $tateent$H

6.'. Data &o##unication protocols

A"" &oc%ent$ an& co'%ter &ata f!"e$ $ent e!t+er on eory $t!cG or C) or (y #nternet. /!"e$

are to (e ;#RUS c+ecGe& (efore !$$%e an& to (e $creene& on rece!'t. #f a ;#RUS !$ fo%n& t+en

act!on !$ to (e !'"eente& to '%r*e (ot+ t+e $y$te !nfecte& an& to not!fy t+e $en&er to

're,ent a re-occ%rrence.

#f acGno@"e&*eent !$ re%e$te& an eB'"!c!t re%e$t @!"" (e !nc"%&e& (y t+e $en&er at t+e en&

of t+e e$$a*e DE-a!" faB etc.F $tat!n* =PEASE AC8NOE)7E?. T+en t+e rec!'!ent

!$ re%!re& to $en& a e$$a*e acGno@"e&*eent @!t+!n t+e neBt t@o D2F @orG!n* &ay$.

T+e E-a!" +ea&!n* @!"" (e a$ fo""o@$:

• =EU#-NETI t!t"e of e$$a*e?.

(/ "upportin# processes

'.1. (utputs

(/0/0/ !ontent

6



After eac+ o%t'%t !$ !nterna""y re,!e@e& (y t+e P "ea&er %a"!ty Mana*er DMF an& t+e

Project coor&!nator. y t+e en& of t+e 'roject a"" o%t'%t$ @!"" (e re,!e@e& (y an eBterna"

re,!e@er a''o!nte& (y $%(-contract.

T+e eBterna" re,!e@er after +a,!n* $t%&!e& t+e o%t'%t$ %$t e,a"%ate !t @!t+ re$'ect to t+e

fo""o@!n* atter$ a$ $tate& (e"o@ an& %$t conc"%&e @+et+er t+e &e"!,era("e !$ acce'ta("e or

not:

9eneral comments

- )e"!,era("e content$ t+oro%*+ne$$.

- Corre$'on&ence to 'roject an& 'ro*rae o(ject!,e$.

"pecific comments

- Re"e,ance.

-

%a"!ty of ac+!e,eent$.- %a"!ty of 're$entat!on of ac+!e,eent$.

- )e"!,era("e "ayo%t forat $'e""!n* etc.

T+e f!na" rat!n* of t+e )e"!,era("e &raft @!"" (e arGe& a$:

• /%""y acce'ta("e

• Acce'ta("e @!t+ $oe !'ro,eent$ $%**e$t!on$.

• Unacce'ta("e %n"e$$ $%($tant!a""y o&!f!e&.

• Unacce'ta("e.

'.2. Docu#ent and data control

T+e %a"!ty Mana*er !$ re$'on$!("e for en$%r!n* t+at a"" &oc%ent$ are contro""e& effect!,e"y.

T+e $y$te conta!n$ t@o "e,e"$ of &oc%entat!on %n&er t+e contro" of t+e %a"!ty Mana*er !n

a$$oc!at!on @!t+ t+e e(er$ of t+e P.

evel 0> T+e contro" of &oc%ent referenc!n*.

evel %> T+e contro" of fora" &e"!,era("e$ o,era"" %a"!ty.

(/%/0/ 2ocument referencin#

T+ere @!"" (e a %n!%e 'roject &oc%ent co&!n* $y$te for a"" !nterna" &oc%ent$ (e$!&e$ 'roject )e"!,era("e$ a$ !n&!cate& (e"o@:

2ocument !ode 2ocument Type Template to e used

O O%t'%t )e"!,era("e Te'"ate Peer Re,!e@

Re'ort S%ary of a!n /ee&(acG

an& Act!on$ taGen Non Confor!n*

Re'ort Correct!,e Act!on$ Re%e$t

RR )e"!,era("e Re,!e@ Re'ort Peer Re,!e@ Re'ort Te'"ate

A Meet!n* a*en&a$ Meet!n* a*en&a Te'"ate

M M!n%te$ Act!on !$t$ )ec!$!on !$t$ Meet!n* !n%te$ Te'"ate



C Corre$'on&ence (et@een Partner$ #nterna" Re'ort Te'"ate

e*a" &oc%ent$ #nterna" Re'ort Te'"ate

COM Coerc!a" &oc%ent$ #nterna" Re'ort Te'"ate7# )oc%ent$ of *enera" !ntere$t #nterna" Re'ort Te'"ate

A %a"!ty A$$%rance A%&!t$ #n$'ect!on$

#nterna" A%&!t$

#nterna" A%&!t Re'ort

OT Ot+er $%(ject$ #nterna" Re'ort Te'"ate

Table 1: EUI-NET project document coding system.

T+ere !$ a %n!%e &oc%ent referenc!n* $c+ee. T+!$ !$ not a''"!ca("e +o@e,er for !nfora"

&ata an& ,!e@$ eBc+an*e (et@een Partner$. #t !$ on"y ,a"!& for off!c!a" Project &oc%ent$

fa""!n* !n one of t+e a(o,e cate*or!e$ of t+e 're,!o%$ $ect!on.

(/%/%/ 2ocuments layout

Off!c!a" Project )e"!,era("e$ $+o%"& +a,e a f!r$t 'a*e te'"ate a$ !n +nne? @. T+ey $+o%"&

a"$o %$e t+e 'a*e "ayo%t D+ea&er$ footer$F $%**e$te& !n t+e $ae AnneB.

Meet!n* a*en&a$ fo""o@ t+e te'"ate of +nne? 0'.

Meet!n* !n%te$ fo""o@ t+e te'"ate of +nne? 04.

'.3. &orrecti)e and pre)enti)e actions

1. Ta$G "ea&er !&ent!f!e$ nee&$ for correct!,e act!on$ De.*. (y 'ro'o$a"$ fro 'artner$F.

2. Ta$G "ea&er not!f!e$ P "ea&er.

3. P "ea&er &!$c%$$e$ t+e !$$%e @!t+ t+e ta$G "ea&er an& coe$ %' @!t+ t+e 'ro'o$e&

$o"%t!on. T+e re"e,ant re%e$t !$ &oc%ente& on t+e a''ro'r!ate for of +nne? 0%. T+ere

a"$o a 'ro'o$a" on correct!,e act!on !$ (e!n* &one.

4. T+e $o"%t!on !$ for@ar&e& to t+e EMC ,!a t+e ta$G "ea&er.

9. T+e EMC &ec!&e$ on t+e atter. T+e &ec!$!on $+a"" (e &oc%ente& !n t+e eet!n*

!n%te$. T+e Secretary $en&$ t+!$ to a"" !n,o",e& an& c+ecG$ t+at t+e act!on$ are

!'"eente&.

'.4. Internal *uality audits

#n $'ec!a" ca$e$ @+en a 'ro("e of 'arao%nt !'ortance coe$ %' t+e Core 7ro%' ay

&ec!&e t+at an #nterna" A%&!t Proce&%re @!"" (e carr!e& o%t.

T+!$ @!"" (e &one on t+e corre$'on&!n* $!te @+ere t+e 'ro("e +a$ a''eare&. A"" 'er$onne"

"!$te& (e"o@ @!"" +a,e to tra,e" to t+e corre$'on&!n* $!te:

• T+e Project Coor&!nator.

<



• T+e e(er$ of t+e EMC.

• T+e %a"!ty Mana*er.

A"" t+e f!n&!n*$ of t+e #nterna" A%&!t @!"" (e &oc%ente& !n t+e #nterna" A%&!t Re'ort

D!nc"%&e& !n +nne? 0%F (y t+e M.

T+e M @!"" !$$%e correct!,e act!on$ @+!c+ a*a!n @!"" (e &oc%ente& (y +! !n t+e

corre$'on&!n* for !n or&er to aGe a"" t+e &!$cre'anc!e$ o($o"ete @!t+!n t+e a''ro'r!ate

t!e 'er!o&. /o""o@ %' act!on$ @!"" (e arran*e& $o a$ to en$%re t+e effect!,ene$$ of t+e

correct!,e act!on$.

T+e re$%"t$ of t+e #nterna" %a"!ty A%&!t$ @!"" (e &!$tr!(%te& to a"" P 'artner$ t+e EMC an&

t+e Coor&!nator.

T+e M @!"" (e re$'on$!("e for t+e !'"eentat!on of t+!$ 'roce&%re. #n a"" ot+er ca$e$ t+e 'ro*re$$ of t+e 'roject @!"" (e on!tore& (y +! t+ro%*+ contact$ Da!n"y (y E-a!"F @!t+ a"" t+e 'artner$ !n,o",e&. A"" &ay to

&ay an& tr!,!a" (arr!er$ of t+e 'roject +a,e to (e &ea"t @!t+ !n t+!$ @ay.



+nne? 0&> EUI-NET 1eAuest for corrective +ction

10



EUI-NET

1eAuest for !orrective +ction

S#7 P

Re%e$t!n* Part!c!'ant

N%(er of re%e$t

No I""UE 1easonin# Proposal for

remedy

2eadline for remedy

implementation

EUI-NET request for corrective action.

11



+nne? 00> EUI-NET 2ecision for corrective +ction

12



EUI-NET

2ecision for !orrective +ction

!*11E!TI6E +!TI*N 2E!I"I*N Numer>

Title> 2ate>SECT#ON 1 )e$cr!'t!on of !$$%e

Re"e,ant P: ...............................................

SECT#ON 2 Rea$on!n* Ca%$e

SECT#ON 3 #e&!ate correct!,e act!on to (e taGen

To (e !'"eente& (y ............... )ate ............

SECT#ON 4 /o""o@ U' Act!on an& Effect!,ene$$ Mon!tor !$t C+an*e$ to (e a&e:1.

2.3.4.9.<.T+e Correct!,ePre,ent!,e Act!on +a$ (een co'"ete& an& +a$+a$ not effect!,e"y c%re& t+e 'ro("e.

/%rt+er act!on +a$ (een re%e$te& on Correct!,e Act!on Re%e$t No..........................

EUI-NET decision for corrective action.

13



+nne? 0%> EUI-NET Internal +udit .orm

14



+U2ITE2

P+1TNE1

1E./> N*>

1E.E1EN!E> QU+IT3B

"T+N2+12

2+TE>

P+1T 0

2eficiency

2etails

Inspected y> !at>

Partner 1epresentative> 2ate>

T*> .*1 +!TI*N T* !*5PETE P+1T" % +N2 4

P+1T %

!+U"E

P+1T 4

!*11E!TI6E

+!TI*N

Name> Implementation 2ate>

2ate>

P+1T '

.**7 UP

+N2

!*"E *UT

Name> 2ate>

Table 2: EUI-NET internal audit report.

15

EUI-NETINTE1N+ +U2IT 2E.I!IEN!3

1EP*1T/ No/ CCCCCCC



+nne? 04> Template for meetin# minutes

16



Project EUI-NET 5eetin#D ,rasov

5inuteT!e: 13.30 -14.30 +r$

;en%e:Tran$!",an!a Un!,er$!ty of ra$o, Pro&%ct )e$!*n an& Ro(ot!c$ )e't. Roan!a

)ate: /r!&ay 1 May 2009.

0/ +ttendees>

%/ Topics

4/ *ther +spects

17



+nne? 0'> Template for meetin# a#endas

18



Project EUI-NET

+#enda – 21+.T

Product Design and Robotics Department, Transilvania niversity, !rasov, Romania,

"rom #######to ######..

Example:

1. Monday 24 February 2006, 10:00hrs 13:00hrs

1. e"coe !n P)R )e'artent Prof. 7+ Mo*an

2. ;!$!t of t+e &e'artent re$earc+ fac!"!t!e$

3. Meet!n* @!t+ &e'artent $taff

2. Monday 24 February 2006, 15:00hrs 18:30hrs1. Pre$entat!on of EU#-NET 'roject content Prof. ). Ta"a(a

2. Pre$entat!on of t+e 'ro'o$e& @orG '"an for t+e f!r$t year Prof. ). Ta"a(a

3. !uesday 25 February 2006, ":00hrs 13:00hrs

1. ;!$!t at Stee" P"%$ Co'any

2. Pre$entat!on of t+e EU#-Net Project r%nn!n* @!t+!n t+e &e'artent

Tuesday %: .eruary %&&<D 0:>&&hrs – 0>4&hrs

Pre$entat!on$ on t+e '"an$ for coo'erat!on @!t+!n t+e 'artner$+!':

1. S'ec!f!c ea$%re$ an& @ay$ of !n,o",eent of #/MA C"eront-/erran& !n EU#-NET

Prof. 7r. 7o*%

2. S'ec!f!c ea$%re$ an& @ay$ of !n,o",eent of er!ot att E&!n(%r*+ !n EU#-NET

Mr. 7 Ro(!n$on

30012009