QUALITY SYSTEM

Table of Contents :

Introduction

Quality Audit of Organization Procedure

Quality Audit of Aircraft

Quality Audit Remedial Action Procedure

Certifying Staff and Cat. B1/B2 Support Staff Qualification & Training Procedure

Certifying Staff and Cat.B1 & B2 Support Staff Procedure

Quality Audit Personnel

Qualification of Inspectors

Qualifying Mechanics

Aircraft or Aircraft Components Maintenance Tasks Exemption Process Control

Concession Control for Deviation from Organization's Procedures

Qualification Procedure for Specialized Activities (NDT, Welding)

Control of Manufactures and Other Maintenance Working Teams

Human Factors Training Procedures

INTRODUCTION

This part of the manual is written with the purpose to comply with the

Airworthiness regulations of CAO of Iran, and EASA Part 145. Mahan Airlines

policy in establishing the concept to setting up an approved Maintenance

Organization including Quality Control / Assurance System is therefore intended

to be based on these rules. This portion of the manual defines and sets out

managerial responsibilities and, Quality Assurance procedures which assure that

maintaining the aircraft, power plant and aircraft components is in compliance with

standards approved by Authorities.

QUALITY ADIT OF ORGANIZATION'S PROCEDURES

General

The independence of Quality audits is ensured by the fact that audits are carried

out by personnel not responsible for function, procedure or products being

checked. Quality Assurance system shall perform audits and feedback functions

over entire activities in a manner so as to ensure that compliance of aircraft /

aircraft component maintenance to the required standards is being achieved

through adherence to Organizational procedures defined in the Maintenance

Organization Exposition.

Quality systems shall establish an Audit Plan (audit schedule) for a 12-month

period covering all the Part 145 requirements / MOE procedures. Accountable

Manager shall approve the Quality Audit Plan.

Quality Audit Plan shall also contain some surveillance / unscheduled audits

covering the scope of Approval on sample basis and the following areas:

Review of MOE and its associated procedures

Quality audits of Organizational procedures on scheduled / unscheduled

basis

Quality audits of aircraft / aircraft components as per MOE Chapter 3.2.

In cases where maintenance activities are in three-shifts pattern

(Morning / evening / night), at least 25% of audits shall be conducted in

night / evening duty timings.

Verification of corrective actions performed

Audit Principles

Purpose of Quality Audit is to provide information on which maintenance

can act to improve its performance. Each quality audit, to be conducted for

quality compliance monitoring, shall consist of the following three stages:

a) Preparation

i. Quality Audits shall hold a pre-audit meeting. All auditors shall

attend this meeting. Objectives, Scope and criteria for audit shall

be defined.

ii. Audit teams shall be established with Lead Auditor nominated by

Quality Manager.

iii. Audit program shall be prepared and if needed, Auditee shall also

be confused for coverage of latest organizational structure and

scope of Auditee action.

b) Audit Execution

i. Audit execution is initiated by conducting an opening meeting with

the Auditee management.

ii. Audit shall be conducted based on the checklist compiled in

accordance with the predefined scope and criteria and questions to

be raised in reference to the procedures described in the MOE.

iii. All findings shall be noted in agreement with the Auditee

representative.

iv. Findings shall be based on interviews, observation and records.

v. At the end of audit day, Auditor shall generate Non-Compliance

Report (NCR).

vi. To conclude audit execution, Lead Auditor shall conduct a closing

meeting with Auditee management presenting the Audit Report,

which indicates areas of compliance and summary on non-

compliance / Audit findings and observations.

Auditee is responsible to decide contents of corrective action that

is made on his initiative. Solution shall be such to avoid recurrence

of non-compliance.

c) Post Audit Activity

i. Auditee section shall submit all NCR / CAR issued during audit

execution phase within seven working days of the date of issuance.

If NCR (or an interim response) is not received by Auditor within

this time, two reminders with a gap of five days each shall be

transmitted to Auditee.

ii. Auditor shall evaluate proposed corrective / preventive action and

their target date and shall either accept or return the NCR / CAR

back to Auditee with comments. This process shall be completed

in not more than seven working days.

Note: The target date for the corrective action proposed shall be

agreed between the auditor and auditee.

All records of Quality audits shall be secured and archived in hard

copies in Quality Manager's office, under the responsibility of

Quality Manager for a period of at least two years after closure of

each audit.

All non-compliances and corrective actions shall finally be

reported to the Accountable Manager for management review

meeting.

Audit Plan

The audit plan shall cover all areas of Mahan Airlines Maintenance Organization

Division, including internal and external areas. The audit Schedule is established

by Quality Assurance Manager in accordance with Annex III, GM 145.A.65 (1)

and is available in the office Quality Assurance.

Establishment and distribution of the audit report

The audit report is prepared under the responsibility of the audit leader and defines

the following:

- Subject and scope of the audit.

- Audit plan and reference documents.

- List of non-conformities and their level of significances.

- Appreciation of the system's ability to meet the defined Quality

objectives thru assigning realistic deadline dates.

The audit report is distributed Quality Manager to:

- The Manager of the audited service.

- The Quality Assurance Audit Leader for the management of the

corrective actions, and their record.

- In case of major findings requiring immediate action, copy shall

be forwarded to Accountable Manager.

Audit Reminder shall be sent to the auditee if satisfactory corrective action is not

taken within the deadline stipulated in the audit report Accountable Manager will

be copied.

Archiving Audit Reports

All records of Audits Reports (Findings & Corrective actions) shall be secured and

archived in hard copies in the office of Quality Manager for a period of at least two

years after closure of audit report by Lead Auditor.

Quality Audit of Aircraft

References: AMC 145.A.65

(1)- Purpose

The purpose of Quality audit of aircraft is to determine the effectiveness of

maintenance operations, through sample inspections.

(2)- Scope and Responsibility

It is the responsibility of QA Manager to specify and ensure compliance with an

audit schedule as defined in Part 3.1 of this MOE. Additionally the QA Manager

shall keep record of audit findings for a period of two years after close up as per

3.1.4 of this MOE, and shall report Level 1 non-conformities to Accountable

Manager.

(3)- Procedure

A- AIRCRAFT QUALITY AUDIT:

(a)- The plan shall encompass quality of at least one aircraft from each types

included in the organization's scope of work as detailed in this MOE 1.9. The plan

shall cover all types of checks (A check, weekly check, daily check etc.) of

MAHAN AIRLINES fleet within one year period.

(b)- Quality audit "scope" shall be established on the basis of aircraft types, type of

maintenance and entire of partial.

(c)- Following areas shall be audited with sample-based verification of

maintenance activities carried out on a specific aircraft during a particular check.

*Inspection of aircraft from inside for presence of emergency equipment & good

appearance of cabin

*Inspection of aircraft exterior for structure integrity, presence of hydraulic, fuel,

and water leaks

*Inspection of cockpit for condition, presence of emergency equipment and aircraft

documents

*Availability and control of work package

*Availability and use of approved maintenance data

*Availability and use of approved tools & equipment

*Verification of competency of certifying personnel

*Completion and transferring of maintenance records

B- COMPONENT QUALITY AUDIT:

(a)- The plan shall encompass quality audit of at least one component from each

product line/shop included in the organization's scope of work as detailed in 1.9 of

this MOE.

(b)- Quality audit "scope" shall be established on the basis of component type, type

of maintenance and entire or partial.

(c)- Following areas shall be audited with sample-based verification of

maintenance activities carried out on a component in a particular shop.

*Condition of workbench/work area

*Availability and control of work package

*Availability and use of approved maintenance data

*Availability and use of approved tools & equipment

*Verification of competency of certifying staff

*Completion and transferring of maintenance records

QUALITY AUDIT REMEDIAL ACTION PROCEDURE

These functions must NOT be subcontracted.

General

An essential element of a Quality System is the quality feedback system. It ensures

that all findings from the independent quality audit of the organization are properly

investigated and corrected in a timely manner. It enable the Accountable Manager

to be kept informed of any significant and safety issues and the extent of

compliance with the requirements of EASA Part-145.

All discrepancies found during quality audit of the organization and aircraft shall

be duly recorded by the Auditor and findings submitted to the appropriate section

for corrective actions. Discrepancies are classified as follows:

a) Level 1- This is a major non-compliance and immediate corrective action

must be taken.

b) Level 2- This is a non-compliance with maintenance standards and must be

corrected within 3 months. If not corrected, it should be reported to the

Accountable Manager.

Corrective actions

The Manager of the audited unit is informed of discrepancies found during the

audit, by means of a copy of the audit report. He is responsible for determining and

initiating all corrective actions required correcting the non-conformities. The

auditor is only responsible for identifying non-conformities and follow-up of

corrective action taken to ensure their relevance and timeliness.

Corrective action will be determined and implemented after analyzing the finding

to pinpoint the root cause(s).

Follow-up of corrective actions

(1)- Corrective action plans and their implementation schedule are forwarded by

the audited office manager (complete written answers to audit issues), to the

Quality Assurance Manager who ensures the follow-up of the audits and correct

actions. The corrective actions are closed by the Quality Assurance Manager after

verification of their implementation.

The follow-up data base should consist of data listed below:

- Status of audits performed,

- Status of remedial actions for each audited unit,

- Possible amendment to the internal audits program.

(2)- In case where the action taken is not satisfactory or has not addressed the root

cause of the problem then another audit report shall be prepared and copies

forwarded:

- to Accountable Manager

- to the Authority

(3)- Review of the corrective actions status is performed during the quarterly

quality meeting attended by the Accountable Manager and the Authority (if

deemed necessary by the Authority)

(4)- Data are retained for a period of two years.

CERTIFYING STAFF and CAT. B1/B2 SUPPORT STAFF

QUALIFICATION AND TRAINING PROCEDURES

This sub-part is divided in to three sections:

Section3.4.1 Issues of authorizations

Section 3.4.2 Renewal of Authorizations

Section 3.4.3 Suspension or Withdrawal of an authorization

Section 3.4.4 Signature / Stamp Requirements

Section 3.4.5 Certifying of Components

Issue of authorizations:

Category "A" Authorization (145.A.30 (g):

A. Purpose

This procedure details the qualifications and training requirements for each

Category "A" Authorization which is intended to enable Certifying Staff to be

authorized to carry out minor scheduled Line Maintenance Tasks in person and for

which they have received task training.

Note: Category “A” authorization will not be issued under EASA Part 145

approval until the holder has accumulated a total of five years of experience on

operating aircraft.

Category "B" Authorization (145.A.30 (g)":

A. Purpose

This procedure gives details of qualifications and training requirements for

Category B1/B2 authorization in compliance with 66.A.20 and Appendix IV to

EASA Part 145.

A Category B1 aircraft maintenance license shall permit the holder to issue

Certificate of Release to Service (CRS) after performing maintenance including

aircraft structures, power plant and mechanical and electrical systems.

Replacement of avionics LRUs requiring simple tests to prove their serviceability,

shall also be included in the Authorization.

A category B2 aircraft maintenance license shall permit the holder to issue CRS

following maintenance on avionic and electrical systems.

Category B1 shall automatically include the appropriate A subcategory.

B. Scope and Responsibility

i. Authorized persons are responsible for ensuring that they read and

understand the terms of their authorization in conjunction with the MOE

and relevant technical data.

ii. Authorized persons are responsible for the timely renewal of the

authorization and any associated licenses,

iii. Authorized person SHALL keep his authorization card in his possession

while on job.

iv. This authority shall be issued subject to the following training (Initial and

recurrent):

v. Type training, Safety requirements, Human Factors, Airworthiness

Directives, Fuel Tank Safety (FTS)/CDCCL Level 2, Approved Data,

Maintenance Manual and MEL, Mahan airlines MOE, Aviation

regulations and EASA Part-145 training. Note:

First time training for personnel requiring CDCCL Level 2 has to be

carried out before any maintenance is commenced on an aircraft or a

component but not later than end of year 2010.

vi. Aircraft basis and Type training is given to all staff involved in the

certification of release to service. Relevant working experience and

training must be gained by all staff before being appointed as Certifying

Staff.

vii. Record of related technical including documentation and procedures are

maintained by Quality Section.

viii. Staff Personal record file and the Biodata form that is kept in QA office

will be updated accordingly after satisfactory completion of relevant

course/training(s) by Certifying Staff.

Procedure

i. Category "B1" authorization

Category "B1" authorization can be used to certify aircraft types

specified on the authorization after line maintenance work, up to and

including weekly checks per approved Maintenance schedule, including

defect rectification on structures, power plants, mechanical and electrical

systems.

Category "B1" Certifying Staff may also sign mechanical base

maintenance tasks in support of the Category "C".

Replacement of avionics units is also permitted under Category "B1" Full

providing that only a simple post installation test is required to determine

system serviceability. Simple in this case means self-test using on-board

test equipment or simple ramp test equipment.

Category "B1-Full" Certifying Staff authorization automatically permits

certification in the Category "A1-Full" authorization. Category "B1-

Limited" is permitted to Category "A1.2-Limited" privileges.

ii. Category "B1" authorization is based upon the applicant's qualifications

and license type as follows:

B1-Full -Airframe, power plant and electric authorization

B1-Limited -No electrical authorization (only airframe & power

plant)

iii. Category "B1" authorization / Qualification Requirements

(1)Authorization Requirements for B-1

(a) Hold valid type license from CAO of Iran in CAT. "A" or "B".

(b)Five years maintenance experience on operating aircraft.

Note: Evidence of recent experience on operating aircraft in an

aircraft maintenance environment for at least six months in the past 24

months period must be shown.

(c) Have completed level III, ATA 104 aircraft airframe, power plant

and limited Avionics system training and OJT training.

(d)Satisfactory assessment by QA Manager.

(2)Authorization Requirements for B-1 Limited

As per Appendix IV to Part 145, Mahan Airlines personnel holding

valid CAO of Iran's airframe/power plant type ratings in Cat A or B

with five years experience will be eligible for B-1 Limited

authorizations.

iv. Category "B2" authorization .

(1)Category "B2" authorization can be used to certify aircraft types

specified on the authorizations, after line maintenance work, including

defect rectification on avionics and electrical systems.

(2)Category "B2" Authorization License / Qualification Requirements.

Authorization Requirements:

(a)Hold valid License from CAO of Iran in Cat A or B on electrical

and electronics (Avionics)

(b)Five years maintenance experience on operating aircraft

Note: Evidence of recent experience on operating aircraft in an

aircraft maintenance environment for at least six months in the past

24 months period must be shown.

(c) Have completed level III, ATA 104 aircraft avionics system

training and OJT training.

(d)Satisfactory assessment by QA Manager.

v. Application, Issue and Extension procedure.

If the Authorization is granted, the aircraft, engine and categories will be

as shown in the examples below:

Category "C" Authorization (145.A.30 (h)1:

A. Purpose

This Procedure describes only items peculiar to Category "C" Authorizations

which is intended to enable holders to issue CRS for Base maintenance

checks. This authorization applies to the aircraft in its entirety in a Part 145

approved organizations.

B. Scope and Responsibility

i. The Quality Manager us responsible for maintaining administrative

control and recording of authorizations issued.

ii. The holder of a Cat. "C" authorization is responsible for ensuring that the

authorization is not used while it is out-of date, while any associated

licenses are out of date, or that it is not used incorrectly.

iii. Authorized persons are responsible for ensuring that they read and

understand the terms of their authorization in conjunction with the MOE

procedures.

C. Procedure

i. General

Category "C" authorization is not to issue the release to service of

aircraft, their engines and equipment following Base Maintenance.

The authorization is valid for the aircraft in its entirely, including

all systems.

The primary role of the Category "C" certifying staff is:

(1)To ensure that all work carried out during the particular base

maintenance check has been called up and accomplished, and

(2)To assess the impact of any work not carried out with the view

to either requiring its accomplishment or agreeing with the

Operators to defer such work to another specified check or time

limit.

NOTE: Category "C" authorization permits certification of scheduled base

maintenance by the issue of a single Certificate of Release to Service for the

complete aircraft after the completion of all such maintenance.

The particular function of Category "C" certifying staff is to ensure that all

required maintenance has been called up and signed off by the Category 'B1' and

Category 'B2' staff before issue of the "Certifying of Release to Service".

Category "C" authorization will be specific to a particular aircraft type for which

the holder already has "B1" and/or "B2" authorization.

ii. License / Qualification Requirements

As per EASA Part 145 Appendixes IV:

(1)Hold valid license from CAO of Iran in Cat "B" or "C".

(2)Have completed ATA Specification 104 Level III aircraft type

training;

And

(3)Eight years total experience of which at least three years has

been as a Category "B1" or "B2-Full" authorization holder

supporting the Category "C" certifying staff in Base

Maintenance.

Note: Evidence of recent experience on operating aircraft in an

aircraft maintenance environment for at least six months in the

past 24 months period must be shown.

(4)Satisfactory assessment by a QA Manager.

iii. Category "C" Authorization Issue .

If the Authorization is granted, the Aircraft, Engine and categories

will be as shown in below:

Renewal of Authorization

Authorizations issued by Quality Manager will be renewed after the expiry date

provided the following conditions are meeting:

1- The holder's CAO Type License has been validated.

2- The holder's recurrent Type Training, Human Factors Training, Part 145 and

Aviations Regulations Training have been conducted during the past 24

months period and are not overdue.

3- Evidence is shown that the holder has exercised the privileges of the

authorization and has carried out maintenance on the Aircraft type / systems

specified on his authorization for the least six months in the last 24 months

period. [Ref: 145.A35 (c)]

Suspension or Withdrawal of an Authorization

It is within the authority of the Quality Manager (QM) to suspend or withdraw an

inspection authorization, in accordance with the following procedure and advise

the concerned department Manager accordingly.

Procedure

A. The QM may, on reasonable grounds after due enquiry, revoke, suspend or

limit the Certification Authorization, if the QM is not satisfied that the

holder of authorization is a fit and proper person to hold such authorization

subject to one or more of the following condition:

Failed to carry out requested maintenance combined with failure to report

such fact to the organization that requested the maintenance.

Failed to carry out required maintenance resulting from own inspection

combined with failure to report such fact the organization for whom

maintenance was intended to carried out.

Negligent maintenance and maintenance not in accordance with approved

data.

Falsification of the maintenance record and other documentation.

The issue Certificate of Release to Service (CRS) knowing that the

maintenance specified on the CRS has not been carried out or without

verifying that such maintenance has been carried out.

B. If, after an investigation, it is found that an individual has failed to carry out

any maintenance activity in accordance with approved maintenance data, or

is adjudged to have failed to comply with published maintenance

instructions, or worked outside if the terms of his inspection authorization,

then the person may have his authorization either suspended or, in

exceptional circumstances, permanently withdrawn.

The decision to suspend or withdraw a certification authorization will be the

sole discretion of the QM.

The decision to suspend or withdraw a certification authorization will only

be taken after a full investigation into the circumstances surrounding the

violation has taken place.

C. If after an investigation, a decision to suspend an authorization is taken, the

QM will determine the period of suspension and the requirements deemed

necessary for re-instatement of the authorization based on the individual

circumstances and severity of the violation.

D. In exceptional circumstances of gross negligence, an authorization may be

permanently withdrawn.

Signature / Stamp Requirements:

3.4.4.1. As described in sub-part 2.16 of MOE the Authority requires that a

"Certificate of Release to Service" (CRS) be issued for any overhaul, repair,

replacement, modification, maintenance , mandatory inspection, AD

accomplishment or Scheduled Maintenance Inspection of the aircraft; or any part

of the aircraft; or such of its equipment that is necessary for the airworthiness of

the aircraft.

3.4.4.2. Only certifying staff authorized per procedural details described above can

conduct Line (Cat A / (B1/B2) or Base (B1 / B2 support staff) maintenance, with

Base maintenance CRS issued by holder of Cat C authorization.

3.4.4.3. When an individual accepts any authorization granted to him, he is

automatically responsible for ensuring that all work performed by him or under his

supervision is in compliance with the relevant regulations.

3.4.4.4. All work shall be completed to a standard suitable for the issue of a CRS.

Stamping or singing of individual items shall be interpreted as such. Staff using a

stamp must ensure it is legible and that the stamp impression is made adjacent to

their signature or in the relevant space provided.

3.4.4.5. Where task instructions include a requirement to ensure a dimension or test

figure is within a specific tolerance, the dimension or test figure should be

recorded on the work documents unless instructed otherwise. It is not normally

sufficient to simply state that the dimension or the test figure is within tolerance.

3.4.4.6. A certification signature must be accompanied by the holder's personal

authorization number, either in the form of a stamp impression or hand written if

no stamp has been allocated.

3.4.4.7. For task cards/worksheets, the use of the "CERTIFIED" or "INSP" column

shall be deemed to signify CRS requirements have been met. Staff making such

certifications must be aware of the full implications including any requirements to

initiate further tasks such as leak checks, duplicate inspections, panel refits and the

overlap of trade responsibility.

3.4.4.8. Should incidents of maintenance malpractice arise from completion of

defined work tasks, which necessitate investigation and possible disciplinary action

in respect of an individual, such action will be limited to the responsibility

discharged on that individual. Occurrences arising from factors of management

systems or services supporting the individual will become the subject of a separate

and wider investigation.

Certifying of Components

Maintenance staff in shops upon selection by Maintenance management for

certification of components after repair / test or overhaul must process:

1. Basic Airframe or Power plant license for working in mechanical shops or

Electric or Electronics for working on Electrical/Avionics components

respectively as a minimum requirement.

2. Selected personnel must successfully complete training for the intended

scope of work at component OEM facilities or in an approved EASA Part

145 maintenance organization that process appropriate authorization.

3. On job Training in the facility described in (2) above.

4. Air legislation, Regulatory requirements and MOE training.

5. Human Factors training and CDCCL Level 2 training, as applicable.

After acquiring above competency the QAM shall access the person and issue

Company Authorization for component certification and issuing EASA From One

to the component(s) concerned. Capability List will then be amended accordingly

and processed for Authority approval. CERTIFYING STAFF and CAT. B1 AND B2 SUPPORT STAFF RECORDS

Reference: EASA 145.A.35 (j)

(1) - Purpose

1.1- This procedure defines the requirement and method by which Mahan

Airlines maintains Certifying Staff and Category B1, B2 support staff

records.

(2) - Scope and Responsibility

2.1- It is the responsibility of the Quality Manager to maintain Certifying

Staff Records in compliance with Part 145.

2.2- It is the responsibility of all Certifying Staff to provide accurate data on

the official Biodata Form, IRM 125, as required by the Quality Assurance,

for inclusion on their Personal Record File.

2.3- Department Managers are responsible for ensuring that staff

movements, transfers and resignations are notified to the QA Manager.

2.4- The Training coordinator is responsible for notifying the QA Manager

of any staff training courses accomplished in order to update the staff

records.

(3) - Procedure

3.1- Records shall be maintained by the QA Manager of all staff who is the

holders of authorizations.

3.2- Records shall be maintained for all Certifying Staff in order to meet

regulatory requirements. The records are made available to Authority upon

request.

3.3- The records are maintained both as hard copy and a computer copy.

3.4- The records contain details of the individuals training, qualifications,

and experience, together with some personal data necessary to issue an

authorization file.

3.5- The hard copy records are maintained in a secure cabinet with limited

access, and the computer records are restricted to certain password holders.

3.6- Each hard copy file shall contain as a minimum:

3.6.1 Name

3.6.2 Date of birth

3.6.3 Basic training

3.6.4 Type training

3.6.5 Continuation training

3.6.6 Experience

3.6.7 Qualifications relevant to the authorization

3.6.8 Scope of authorization

3.6.9 Date of first issue of the authorization

3.6.10 if appropriate, expiry date of authorization

3.6.11 Identification/stamp number

3.7- The above information shall normally be contained in form of a hard

copy/original of papers, certificates, licenses, approvals, etc. Each hard copy

file is divided into 7 sections, which include the following:

3.7.1 General Information: includes details of name, date of birth,

previous employment etc, together with a recent passport size photograph.

3.7.2 Correspondence: Copies of letters relating to the individual's

authorization and certifying capacity.

3.7.3 Training Records: This shall contain all training course details,

copy of course certificates, all refresher courses and Regulatory / Company

MOE procedure trainings.

3.7.4 Licenses Held: Contains copies of all licenses issued by

Regulatory Authority.

3.7.5 Inspection authorization documents: Contains copies of all issued

company authorization documents.

3.7.6 Record of applications for authorization: Contains full requests of

application for company authorizations.

3.7.7 Work Experience: Contains details of experience applicable to

each authorization applied for and for which documented evidence is made

available on recent experience for at least six months in the past 24 month

period.

3.8- Newly hired Licensed Aircraft Personnel are required to duly fill-up

Biodata Form, IRM 125 and submit to Quality Manager, copies of their

course certificates and other documents for their personal records.

3.9- The files shall be maintained continuously and retained for a minimum

period of 2 years after the certifying person, to whom the file relates, has left

the employment of Mahan Airlines.

3.10- Records are considered confidential; therefore, access to the records is

restricted to Authority and Quality Managers or his Designee.

3.11- No hard copy file shall be removed from the security of the Quality

Department, except under the personal custody of Quality Assurance Staff,

as authorized by the Quality Manager.

3.12- Only quality Assurance Staff, as authorized by the Quality Manager,

shall conduct the maintenance of files and records.

QUALITY AUDIT PERSONNEL

(1)- Purpose

1.1 The purpose is to describe procedures for management of Quality

System personnel responsible for conducting audits of the Engineering &

Maintenance Organization, to assure continued compliance with EASA Part

145 and the Organization’s procedures as described in this MOE.

(2)- Scope and Responsibility

2.1 It is the responsibility of the Accountable Manager and the

Quality Manager, to employ sufficient suitably qualified and trained Quality

Audit Personnel.

2.2 It is the responsibility of the Quality Manager to determine the

adequate deployment of Quality Audit Personnel to execute the Quality

Audit Plan specified in 3.1 of this MOE.

2.3 It is the responsibility of the Quality Manager to ensure that the

Quality Audit Personnel remain totally independent of any production

activities connected with the scope of the audit.

(3)- Procedure

3.1 The quality management and audit functions shall be independent

of all production related activities within the organization.

3.2 Trained Quality Auditors shall carry out audits within the

Engineering &Maintenance Division per a pre determined schedule that

monitors all maintenance activities and procedures in use by the

organization.

3.2.1 The auditing of operators handling and maintenance is included

in the audit Schedule.

3.2.2 Follow up of audits by Quality Auditors is carried out as a

verification check to confirm the effectiveness of corrective action within

the allotted time scale and will be performed within an agreed period

following the audit.

3.2.3 Part 3.3 of this MOE titled “Quality Audit Remedial Action”

procedure defines the process of quality audit corrective action.

3.3 All auditors shall be experienced aircraft maintenance technicians or

engineers with a minimum of fifteen years maintenance experience. They

are trained in auditing procedures in connection with the requirements of

Part 145.

3.4 Quality Assurance Staff will be fully appraised on their continuing

familiarity with current regulatory requirements and regulations appropriate

to the maintenance of Operator and Customer aircraft.

3.5 CDCCL Level 1 training, updated training including Human Factors

training will be provided for auditors every two years period to ensure that

skills in auditing techniques are maintained and also developed to take

account of changes in global ‘best practices’.

QUALIFICATION of INSPECTORS

a. Purpose:

The purpose of this Sub- part is to describe the qualifications and duties of

Inspectors as defined in AMC 145.A.30 (e). These are personnel who are selected

among the highly skilled and qualified personnel to inspect the work done to

ensure it has been per approved data and that it has been done accurately with

proper tools, using approved parts and materials.

b. Duties and Responsibilities of Qualifying Inspectors:

(1)- Line and hangar Inspector

Note: Main responsibility of Inspectors is to perform Duplicate Inspections on

critical tasks, and Defects reported on Discrepancy / Rectification Forms and

classified as “CRITICAL” or “MAJOR”. The selection criteria for them is

“minimum” Ten years experience as certifying staff, processing Cat B1 or B2 plus

C rating having clean records and professionally highly skilled. They shall be

provided Human Factor, Company Procedures and Recurrent Type Training as

required.(Linked to Subpart 2.23 and 6.2 of this MOE).

A. Inspect aircraft flight records to ensure that they are filled in correctly and

sent to records section.

B. Inspect Line scheduled checks to ensure that they are carried out according

to the approved maintenance Schedule and that they are performed in due

time.

C. Inspect rectification of defects to ensure that they are carried out according

to maintenance data.

D. Ensure correct, serviceable and calibrated tools and equipment are used.

E. Make sure that safety precautions are observed.

F. Report to QM all technical delays, cancellations and repeated defects.

G. Inspect Routine maintenance records to ensure that paper work is being

filled signed and stamped by authorized persons properly.

H. Inspect Job cards to ensure that they are prepared according to Approved

Data.

I. Ensure that all items of work required on Aircraft routine checks, defect

rectification, component replacements are carried out.

J. Make sure that materials used in repair and maintenance are approved.

K. Report to Quality any deficiencies detected.

(2)- Work Shop Inspector

A. Inspect repair of defective units and ensure that repair is carried out

according to approved data with proper tools and using approved materials.

B. Make sure that modifications and service bulletins embodied in units are

according to Engineering Orders.

C. Make sure that testing of aircraft components is carried out according to

manuals and all measurements and results are within allowable limits and

are being recorded properly.

D. Ensure that test rigs and equipment are in standard conditions certified and

calibrated within correct time limits.

E. Ensure that all records are complete and stored under suitable conditions.

F. Report deficiencies detected to Quality Manager.

(3)- Stores Inspector

A. Is responsible for the inspection of in-coming spare parts and materials

ensuring that they are of the correct specification, accompanied by approved

certificates and free from damage caused by transportation.

B. Ensures that units requiring testing are sent to the respective approved

workshop for testing before they are reloaded in stores.

C. Inspects all units and parts in stores for correct storage.

D. Inspects shelf life-time components and Parts for being sent to the respective

workshop (or manufacturer) for overhaul or disposed of, upon expiry of their

shelf life-Time.

E. Ensures that all stores records are complete and stored under suitable

conditions.

c. Procedures

(1)- Qualifying Inspectors are selected by their management among the highly

skilled personnel and authorized by Quality Manager in a specific category

(Airframe, Power plant, Avionics or Shops) eligible to be like or base or shop or

stores inspector. In general the qualifications of a maintenance inspector should be

higher or same as Certifying Staff.

(2)- Outside personnel acting as inspector for maintenance operations

performed on behalf of the organization are authorized by Quality Manager in the

same way as prescribed for organizations employees.

(3)- Selected inspectors shall present all their credentials to prove their

capability to perform inspection work.

(4)- It is the responsibility of Quality Manager to control the list of Qualifying

Inspectors in a data compilation or files system to record all data as described for

Certifying Staff in sub-part 3.5 of this MOE.

(5)- It is the responsibility of QM to issue inspector’s stamps to Qualifying

Inspectors for use on documentation.

(6)- Qualifying Inspector shall personally re-inspect the work performed on

critical tasks, to the extent necessary, to ensure:

A. The work has been performed in accordance with the details on the

worksheet and when worksheet refers to approved maintenance data, those

requirements have been satisfied.

B. All acceptable standards of workmanship have been observed and that

correct acceptable tools have been / are being employed for the task on

hand.

C. If the task instructions include checking of a dimension or test figure for

being within a specific tolerance, the dimension or test figure has been

recorded.

(7)- The Qualifying Inspector shall then sign / stamp and date in the space

“DUPLICATE INSP”. Staff making such certification must be aware of the full

implications including any requirements to initiate additional tasks such as leak

checks, duplicate inspections or panel refits.

Note 1: Only Qualified Inspectors are authorized to certify items requiring

Duplicate Inspections. Holders of Category “C+B1 Full or Limited” are authorized

to perform aircraft or engine related tasks requiring duplicate inspections. Holders

of Category “C+B2” authorizations are authorized to perform Avionics related

tasks requiring Duplicate Inspections.

Note 2: Certifying Staff Listing (Controlled File No. 001in the office of QM

will include RII names and other particulars. QUALIFYING MECHANICS

General

1. For each person joining the company, to exercise functions relating to

aircraft maintenance activities an individual file shall be established by

the Manager of the respective Department. Following information shall be

entered in the file:

- Personal particulars,

- Basic training, continuation training,

- Type training (specific training and O.J.T.),

- Regulatory, procedure, human factors training,

- Skill, professional background,

- Recent maintenance experience,

- EASA-66 and CAO license,

- Qualifications/authorizations held,

- Dates of validity (delivery and expiration),

- Marks and stamp delivered, if any,

2. Above data allow appraisal of the technical skill and qualifications of any

person carrying out maintenance operations on aircraft or aircraft

components within the Engineering & maintenance Division facilities.

The file is then controlled and up-dated by the Training Coordinator, by

inserting in the file copies of documentary evidence obtained as a result of

a change in training, qualification, authorization records, and new

experience gained.

3. The individual files of outside personnel (temporary personnel or

subcontractors) are managed, in accordance with legal requirements by

Quality Manager.

4. Temporary contracted personnel have to present sufficient qualification

documents to obtain permissions to work on aircraft without supervision.

5. All the mechanics staff must attend training on CDCCL Level 2 and

human factor training per Sub-Part 3.13 of this MOE.

6. Every person carrying out maintenance operations on aircraft or aircraft

components in under the direct supervision of respective management, as

well as maintenance inspectors, and the certifying staff who will certify

the return to service of the aircraft or component on which they perform

maintenance.

Work requiring Specific Training

A number of tasks requiring special competency or skill are subject to specific

training. This “On the job Training (OJT) procedure”, which will be defined by the

department Manager concerned in co-ordination with the Training Coordinator.

This allows training maintenance personnel to perform those specific tasks. The

<<Definition of the Specific Training Requirements>> should indicate the

implementation and administration means for this type of training:

- Issue of specific training by the management of the requesting

person,

- Review and acceptance by Quality System,

- Records of theoretical and practical training hours,

- Issue of training certificates to trained staff.

AIRCRAFT OR AIRCRAFT COMPONENT MAINTENANCE TASKS

EXEMPTION PROCESS CONTROL

Purpose

The define policies and procedure for authorization of exemption related

maintenance tasks in Maintenance.

Procedure

General

Process for exemption for a deviation from an aircraft technical

standard or Maintenance procedure shall be applied when maintenance personnel

are unable to comply with a particular requirement or comply in a manner,

different to that prescribed.

Existence of a procedure for obtaining an exemption from the authority

as prescribed by this chapter is not a reason for applying for the manufacturer

instructions.

Maintenance Task Exemption Process

Aircraft /aircraft components shall be released for service after

completion of maintenance / defect rectification according to approved

maintenance data (Aircraft Maintenance Schedule, Service Bulletins, etc) and

mandatory requirements.

Before applying for such exemptions, Maintenance Manager shall ensure that all

efforts have been done to resolve a problem have been made, and difficulty is

experienced is dispatch of aircraft due to certain constrains. Constrains may be due

to the impossibility of carrying a maintenance task from the Maintenance

Schedule, due to lack of a tool, of spare. (No exemption is possible to mandatory

requirements)

Request for exemption is to be made by Maintenance Manager prescribed from for

initial validation to Quality Managers.

When the application concerns a deviation to a maintenance instruction, the

validation of the modified instruction shall be obtained from the manufacturer or

from the author of the maintenance instruction.

Quality shall evaluate and forward request to the Component Authority for

approval. Prior to submission, the following shall be verified:

The relevance of request

Completeness of the request

Relevant documents attached

On receipt of acceptance from the Component Authority, Quality shall inform

Maintenance Division and shall ensure that the exemption is exercised in

accordance with the scope / limitation of Authorization.

Upon issuance of Certificate of Release to Service as per MOE 2.16, Certifying

Staff shall be responsible for recording of any exemption in the particular

Certificate of Release to Service.

CONCESSION CONTROL FOR DEVIATION FROM THE

ORGANIZATION’S PROCESURES

(1)- Purpose

To allow a concession to deviate from the organization’s procedures contained in

the MOE, as approved by the Authority.

(2)- Scope and Responsibility

2.1 It is the Quality Manager responsibility to process concession requests.

2.2 The production Planning Manager is responsible for maintenance a Concession

Register and controlling each concession application by issuing a concession

control number.

2.3 It is the responsibility of the department Manager whose department cannot

meet the approved procedures or processes contained in the MOE to either change

the operation of his department, or request a concession to deviate from the process

or procedure that cannot be satisfied.

(3)- Procedure

3.1 The relevant Manager shall apply in writing to the Quality Manager for the

concession process to be initiated by means of From No IRM-024(a).

3.2 The application must be sound and contain an alternate procedure or process

that will be acceptable to the Authority.

3.3 Any submission for a concession against the approved procedure or process

must define the object of the deviation, the procedure involved, adequate

justification and must include an alternate procedure or process that satisfies the

intent of the original procedure or process.

3.4 Once the application has been accepted by the Quality Manager, it will be

submitted to the Authority for approval.

3.5 Concessions are to be requested on From No. IRM-024 (a).

3.5.1 Requests for concession can be made at any time by application to the

Quality Manager.

3.5.2 The completed Concession Requests must be signed by the Maintenance

Manager before being submitted to the Engineering Manager for consideration.

Note: A Concession shall only be valid for the period stated on the form. If there

is a necessity for the Concession to extend beyond this period, a revised

Concession is to be requested and passed through the appropriate channels. The

original Concession number will remain but with a revision number, stating

reasons for the extension will be issued.

QUALIFICATION PROCEDURE FOR SPECIALIZED ACTIVITIES SUCH

AS NON-DESTRUCTIVE INSPECTIONS, WELDING, etc.

(1)- Purpose

1.1 This Procedure details the Non Destructive testing (NDT) Authorization

system and its application in accordance with EASA-145 and EN 4179-2000

requirements.

1.2 Other specialized activities such as welding, Run-up Bore scope Inspection

procedures as practiced by the organization are described.

(2)- Scope and Responsibility

2.1 The Quality Manager is responsible for maintaining administrative control

and recording of authorizations issued. Names and scope of authorizations of all

persons authorized for specialized activities under this procedure will be reflected

in the Certifying Staff Listing, Controlled File No.001, in the office of QM.

2.2 Authorized persons are responsible to ensure that they read and understand

the terms of their authorization in conjunction with the MOE Procedures.

Notes: 1. NDT processes outside the scope of Mahan Airlines approval will be

performed by a contracted EASA -145 Approved Maintenance Organizations

approved for the task.

2. Mahan airlines have in place a “General terms and Agreement” with

TAT Sogerma Group, to provide manpower and equipment to perform and certify

any required Specialized Services Non Destructive Testing under their EASA-145

Approval.

2.3 Scope of NDT inspection in Mahan Airlines is limited to Eddy Current

Inspection of aircraft wheels as indicated in Part 1 of this MOE.

(3)- Procedure

3.1 NDT authorized staff is responsible for performing NDT functions.

3.2 The Company’s procedure for qualification, management and follow-up of

Non Destructive Testing (NDT) staff with qualification level 1 as per standard EN

4179 and follows:

Qualification Level 1: Operator Staff member qualified to correctly perform an

inspection as per the prescribed directives and approved data must:

a. Hold a B-1 full or B-1 Limited Authorization

b. Have successfully completed Level 1 NDT training.

c. Have completed 3 month OJT.

d. Successful assessment by CAO of IRAN

e.

a. Qualifying Organization

Based on knowledge, experience and aptitude, the NDT candidate will be

introduced to CAO of Iran for Level 1 examination on Eddy Current

Inspections. CAO, IRAN conducts medical and physical examination of the

candidate along will skill competency and issues an AUTHORIZATION to

them.

An individual file is then made with all justifying documentation (training,

certification…), and an acceptance document of the Qualifying Organization is

issued by Quality Assurance Department to each qualified agent, together with

their individual associated inspection stamps.

Note1: The holder of a category “B-1” authorization may perform and certify a

standard Dye Penetrant Test.

Note2: For Limitation and Withdraw of Authorization, Section 3.4.2 of

Procedure 3.4 of This MOE Applies.

(4)- Qualification of Welders

Services of other Approved organization will be utilized for welding.

(5)- Aircraft Run-Up qualifications

Personnel qualified to perform aircraft Run-Ups should have theoretical training

and practical experience on aircraft and engine types and should have worked

with Cat ” B1” qualification for 5 years on the aircraft type. Maintenance

Manager shall request QAM through a formal memo the request for run-Up

authorization of the person concerned. QAM shall assign an Auditor to

accompany the person to be tested as per the Run-up task card which will be

performed under the supervision of a member of the company who is a holder

of valid Run-up authorization. The holder of the Run-up permit will certify to

competency of the candidate in writing and attaches copy of the Run-up sheets

for return to QAM office with validation by the assigned Auditor. Personnel file

will then be updated and permit issued. The renewal of the Run-up qualification

is subject to: The carrying out of a minimum of one Run-Up per year one

aircraft being in the qualified person’s ratings.

(6)- Engine Bore scope Inspection (BSI)

Similar process as detailed in Para “a” above of examination for medical,

physical and competency is conducted by CAO, IRAN before issuance of

authorization to BSI personnel.

NOTE: For Limitation and Withdrawal of this Authorization, Part 2 of

Procedure 3.4.2 of this MOE Applies.

Personnel qualified to perform BSI must hold valid authorizations issued by

CAO of IRAN. They should also be familiar with the engine type on which a

BSI is intended to be performed. Mahan airlines Engineering & Maintenance

Division employs the services of Part time BSI authorized specialists. Details of

qualifications and the agreement concluded with these part time specialists are

on the file in QA office.

CONTROL OF MANUFACTURER’S AND OTHER WORKING TEAMS

Some maintenance programs include specific work (special modifications or

repair), that may only be performed by manufacturer’s teams, or other outside

maintenance teams, working in the Organization’s facilities. This procedure

describes ways and means of handling such situations.

Two different situations are to be considered:

(1)- A specific part of the maintenance program is contracted to the

manufacturer, or to an outside maintenance team, designated by the aircraft

operator. The Certification for Return to Service is signed under the complete

responsibility of the manufacturer, or the outside maintenance team, for the

work they have performed. In such a case it is the responsibility of Production

Planning to only coordinate the scheduling of such work.

(2)- The performance of all work resulting from the Operator or customer’s

maintenance program/order is contracted to the organization. In such cases, for

specific work requiring the assistance of specialists from the manufacturer, or

other outside maintenance team, this assistance is considered as subcontracting.

The Quality Manager conducts a quality review with regards to the

requirements and the approved documents or to be provided.

The Organization certifies the Return to Service for all work performed

resulting from the maintenance program and the customer’s order, including the

tasks performed by the outside maintenance team.

In this case, either a contract, or any other equivalent document, determines the

interfacing between the outside maintenance team and the Organization’s

Production Manager. Additionally the contract or the plan must clearly indicate

the means used to allow the outside maintenance team to perform the imparted

work (hanger, documentation, tooling, warehouses, authorized or restricted

areas). The responsibility of the parties in issuance of required release

documents (EASA Form 1, Certificate of Conformity) should also be clearly

indicated. All the personnel involved in performing specific work

stipulated in paragraphs above (NDT, Ground and Flight test), should receive

Human Factors Training.

HUMAN FACTORS TRAINING PROCEDURE

a. The organization has established a human factors training system. All the

personnel listed below shall receive training on Human Factors:

- Managers, Mechanics and Certifying personnel and B1, B2, C staff

- Production Planning Personnel

- Quality department personnel

- Specific service (NDT)

- Logistic Support

- Aircraft customer support center

A total understanding of all subjects is necessary for all company’s personnel. For

this reason, the newly hired personnel have to undergo a Human Factor initial

training within six months after joining the Company and repeated thereafter every

two years. This training can be realized by Quality Auditor or subcontracted to a

company acceptable to the Authority.

b. Objective

(1)- The objective of this training is to acquaint the maintenance personnel

on how well they do their job, in terms of safety and quality and ultimately

the airworthiness of the aircraft they maintain.

(2)- Ensures that the awareness of all maintenance personnel’s at individual

level and at organizational level of human factors issues that may affect

airworthiness.

(3)- To develop human factors skills such as communication, effective team

work and better task management in order to improve the safety and

efficiency of maintenance on the aircraft.

(4)- The encourage positive attitude towards safety and to discourage unsafe

behavior and unsafe attitude and practices.

c. Duration of the Training

(1)- The duration of the training shall be 2-3 days for certifying and non-

certifying staff.

(2)- Human factors continuation training shall be performed every two years

or less in relation to relevant quality audit findings and the internal / external

information available to Mahan Airlines on human errors in maintenance.

(3)- A record of recipients of human factor training shall be kept with the

Quality Assurance Directorate.

(4)- Training Syllabus for initial and continuation HF shall be as per the

Course Contents outlined by the CAO of Iran Approved Training

Organization.

(5)- Human Factors Trainers must hold valid authorizations from CAO of

Iran as competent trainers on the subject of HF.