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QUALITY SUPPORTS DASHBOARD REPORT Results! Couples have come together - 5 New Couples Dating
Therapeutic Interventions Continue with a focus on
Trauma –Informed Interventions
Nursing Initiative to Reduce Medication: Sept –Nov 2014 – Psychotropic Medications reduced by 10% among 85 individuals Outreach Training in Centers conducted by Nursing
Training Department Sept – Nov – 2014 – Outreach Initiative Trainings on Autism conducted throughout the Agency Trauma-Informed Care Training conducted with CL
Quality Enhancement Reboot of Root Cause – Re-training and new intensified program underway of analyzing incidents
Reportable Incidents Continuing to Decrease
Development/Volunteers/Online Communications Board Dashboard Report, December 9, 2014 / FY15-July-November
DEVELOPMENT
Grants Received /Upcoming– From Private, Corporate, Public – and Donor Advised Funds Corporation / Foundation Date
submitted Amount Requested
Amount Received
Status The Arc Program / Need
Ellen W.P. Wasserman Foundation 9/1/2014 9,728.00 9,728.00 Awarded Bay Buddies
Morton & Sophia Macht Foundation 10/1/2014 2,000.00 2,000.00 Awarded Bay Buddies
Battelle Foundation 10/1/2014 10,000.00 Pending Bay Buddies
David and Barbara Hirschorn Foundation 11/15/2014 5,000.00 Pending Bay Buddies
The Louis Gross Foundation 11/18/2014 4,000.00 Pending Bay Buddies
RCM&D Regatta 2/22/2015 25,000.00 Upcoming Bay Buddies
Safeway Foundation 3/1/2015 3,000.00 Upcoming Bay Buddies
Thomas Wilson Sanitarium for Children 3/1/2015 10,000.00 Upcoming Bay Buddies
Care Foundation (Coldwell Banker) 3/1/2015 2,000.00 Upcoming Bay Buddies
Venable Foundation 3/28/2015 7,500.00 Upcoming Bay Buddies
Thomas W. Bradley Foundation 4/1/2015 10,000.00 Upcoming Bay Buddies
Clayton Baker Trust 4/5/2015 5,000.00 Upcoming Bay Buddies
Wells Fargo Foundation 4/15/2015 7,500.00 Upcoming Bay Buddies
Allegis Group Foundation 5/1/2015 5,000.00 Upcoming Bay Buddies
Children's Fresh Air Society Fund (BCF) 12/22/2015 4,880.00 Upcoming Bay Buddies
M and T Charitable Foundation Rolling ? Upcoming Bay Buddies
Civitan Club of Baltimore Rolling 5,000.00 Upcoming Bay Buddies
TOTALS 115,608.00 11,728.00
Maryland Energy Admin 11/21/2014 46,059.00 Pending Bldg. Upgrades
Comm Dev Block Grant 2/1/2015 ??? Upcoming Bldg. Upgrades
TOTALS 46,059.00 0.00
Chesapeake Employers (IWIF) 7/31/2014 10,000.00 Pending Career Catalyst
The Herr Foundation 9/12/2014 20,000.00 20,000.00 Awarded Career Catalyst
130,000
140,000
150,000
160,000
170,000
180,000
FY15 - July-Nov
Fy14 - July-Nov
Total $ Raised June - FY15/FY14
FY15 - July-Nov
Fy14 - July-Nov0
50100
150
200
250
300
Number of Donors - FY15/FY14 --July-Nov
DONORS FY15 -July-Nov
DONORS Fy14 -July-Nov
Battelle Foundation 10/1/2014 15,000.00 Pending Career Catalyst
Henry & Ruth Blaustein Rosenberg 10/15/2014 5,000.00 Pending Career Catalyst
Leidy Foundation 12/30/2014 5,000.00 Upcoming Career Catalyst
Walmart Foundation - State 1/29/2015 25,000.00 Pending Career Catalyst
Bank of America 1/30/2015 10,000.00 Upcoming Career Catalyst
Weinberg Foundation 5/5/2015 80,000.00 80,000.00 Awarded Career Catalyst
Bearman Foundation 6/15/2015 5,000.00 Upcoming Career Catalyst
Alvin and Fanny B. Thalheimer Found. Rolling 5,000.00 Upcoming Career Catalyst
TOTALS 170,000.00 100,000.00
United Way of Central MD - County 2/15/2015 25,000.00 Upcoming Family Fund
United Way of Central MD - City 2/15/2015 25,000.00 Upcoming Family Fund
TOTALS 50,000.00 0.00
CareFirst 10/12/2014 5,000.00 Pending Trauma Therapy
Campbell Fnd/Hook Family 12/30/2014 10,000.00 10,000.00 Awarded Trauma Therapy
TOTALS 10,000.00 10,000.00
Grand Totals 391,667.00 121,728.00
VOLUNTEERS / INTERNS Total Combined Hours FY14 July-Oct: 5226
FY15 July-Oct: 5529
WEBSITE OPTIMIZATION/SOCIAL MEDIA/E-NEWS
E-NEWS SUBSCRIBERS as of 11/30/14: Catalyst (General): 651 -- Reaching Families: 863-- Volunteer – monthly: 264
540 451 297
2823
1011
104
548 668306
3172
691
144
Admin CommLiv Devel EmpDay Outrch-Fam Quality
Total Vol./Intern Hours by Division- July-Oct.
FY14 Totals FY15 Totals
0
500
1000
1500
2000
Year 1-2010
Year 2-2011
Year 3-2012
Year 4-2013
Year 5-2014
Facebook Fans- 2010-2014
Employment Attendance
Projected Actual Difference Projected Actual Difference FY 2012
Day Programs 28443 27801 -642 27801 27801 -642 FY 2013
CLS 991 1017 26 1017 1017 26 FY2014
Janitorial 5241 5439 198 5439 5439 198 FY2015
Landscape 2854 2675 -179 2675 2675 -179
Policing 2822 2846 24 2846 2846 24
SEP 9380 9537 157 9537 9537 157
Project SEARCH 3037 2772 -265 2772 2772 -265
Catalyst 412 437 25 437 437 25
Totals 53,180 52,524 -656 52,524 52,524 -656
In Out
21 13 12 4 18
1 6 3 0 4
4 2 2 0 4
1 0 0 1 0
● There has been a positive trend in overall "attendance days" over the past three years.● While we are 656 days behind our projections, there is a positive trend with attendance. Both September and October (next Quarter) have been positive months.
FY 2015 First Quarter FY 2015 Year to Date
● For the past couple of years, the Arc has not worked with people referred solely from DORS. Last year we set and achieved a goal to work with five people referred from DORS outside of typical bridge funding for Transitional Youth. ● The purpose is to open up another source of income other then DDA, take advantage of another source of referrals and become familiar with the DORS processes as they take a more active role with DDA.● This year, we have received two referrals for job development and job coaching. ● The Arc has developed a relationship with the Towson DORS office in order to replicate the relationship we have with the Baltimore City DORS office, in an attempt to obtain funding for instructor in current and future internship programs.
● Community Employment has worked with Quality Supports to create quality enhancement measures and provide external reviews of our programs, with the result of providing constructive analysis of both specific and systemic issues. To date, 25 on-site reviews have been completed by the Quality Enhancement Department● The Janitorial Division has contracted with an outside company, PDQ Enterprises, to provide quality assurance of its contract performance.● The Landscape Division created and implemented a QA position to monitor its policing contracts.● Community Employment will establish quality measures for all of its processes and outcomes.
2. Increase our relationship with the Division of Rehabilitation Services (DORS)
3. Develop specific operational Quality measures for all Community Employment Programs.
Community Employment Dashboard
Fiscal Year 2015
First Quarter: 07/01/2014 through 09/30/2014
Division Goals
1. Meet 100% of projected attendance
50,924
Historical First Quarter Atttendance
51,714
51,808
Policing
Transfers
Supported Employment
Landscape
4. Increase Admissions
● The goal this year was to accept 40 new admissions; five more than last year. This was met and exceeded by 3 people in this, the first quarter.● This number has been tempered by 5 discharges so for the year: two transferred to another provider, two moved and one because of health reasons.● Most transfers involved moving from one day center to another. There was a new trend of people in group supported work moving to internship programs offsetting the flow of people from internships to group supported settings● The specific program where admissions, transfers and discharges occurred are as follows:
Day Programs
Program
52,524
Admission DischargeNet
+ or -
1 1 4 0 -2
1 0 0 0 1
15 5 6 0 14
44 27 27 5 39
FY11 FY12 FY13 FY14 FY15/Q1
Supported Employment 78 71 71 79 80
Career Catalyst 0 0 0 1 2
Project SEARCH 17 24 25 34 36
Total Placements 95 95 96 114 118
Medstar Adult Interns 0 0 11 9 9
Student Enrollment 12 19 17 21 21
Career Catalyst
● In July, the Arc Baltimore formed the Business Advisory Group with the intent of gaining greater access to the business community and developing relationships that will eventually lead to employment. ● Active relationships exist with business groups such as the Hunt Valley Business Forum, The Baltimore Business Journal, The Timonium Business Opportunity Network and the Baltimore County Chamber of Commerce.● Programs like Career Catalyst are providing us a physical presence in business communities.● Assertive advertising, educating the business community, and branding have been initiated and will continue.
● There is mounting evidence that the State of Maryland, reacting to CMS regulations, will limit the number of people who can work in group supported settings to 6 or 8 people.● Currently the Arc Baltimore operates 13 supported work sites with 106 people. Four of these sites have supported workers numbering more than 8 people. It is our intent to find alternative work for 31 people by December 31, 2015 either through increasing the number of group supported work sites, finding internship opportunities, direct employment, or day and retirement programs if appropriate.
7. Reduce the number of people per setting working in group supported sites.
6. Increase Individual Placements
● The Career Catalyst Project is a new program effort using the best of what we have learned from Project SEARCH and our CEC programs. Instruction is being provided through a partnership with the CCBC.● Ten people were accepted into the program, and an additional six received evaluation services by the end of this quarter.● Two people have been hired by their host companies.● It is the Arc Baltimore's objective to open a Project SEARCH program in Baltimore County, as leads for a host business are being pursued .● It is the Arc Baltimore's objective to expand Career Catalyst into the Owings Mills area.
5. Utilize more small centers that use the internship-to-work model and individual-driven career placements to grow supported employment programs.
8. Increase the number of business relationships and increase our overall presence in the business community.
Janitorial
Project SEARCH
Totals
Human Resources
New Hires/ Separations Dashboard Reports
FY15 (thru 10.31.14)
Community Employment Services 19 16 16 11
Community Living Services 59 52 65 44
Executive Office 0 0 0 0
Outreach & Family Services 4 7 3 2
Finance & Accounting 0 0 1 1
Membership & Development 0 0 0 0
Operations 1 0 1 0
Quality Supports 0 1 0 1
All Agency 83 76 86 59
Of the 76 Separations: Of the 59 Separations:
12- Less than 90 days 17- Less than 90 days
5- 3-6 mos 5- 3-6 mos
10- 6-9 mos
0- 9-12 mos 1- 9-12 mos
42- 1-5 yrs 18- 1-5 yrs
9- 6 yrs or more 8- 6 yrs or more
Exit Interviews
Sept 2013- Sept 2014 Separations Completed Completion Rate
Voluntary 136 90 66%
Involuntary 86 46 53%
Total Interviews 222 136 61%
# of
positions
Hours per
weekFTE
Total # of vacancies 102 2005 50
Positions assigned for candidates in process 17 466 12
Positions on hold 23 332.5 8
# of positions open for recruitment 62 1206.5 30
8- 6-9 mos
New Hires/ Separations FY15 FY14
Community Living Vacancies (Decemeber 1st, 2014)
020406080
100
New Hires/ Separations FY15
New Hires
Separations
47
3
6
20
Separation Reasons FY15 Resigned
Incomplete Trainings
Abuse/Neglect
Policy Violation
Performance/ Unsatis.Intro Period
27
6
1
22
3
Separation Reasons FY14
Resigned
Incomplete Trainings
Abuse/ Neglect
Policy Violation
Performance/ Unsatis.Intro Period
Outreach & Family Services Division
FY15 Goals
Q1 Highlights
Financial Stability &
Health
Impacting the
Community/Reputation
Building
Contribution to agency
goals / Cross Division
collaboration
Staff Support & Training
Financial Stability and Overall Health
Foster Care average daily census at 35.6; Goal is 35
Outreach Dept coordinated new admissions with annualized revenue of $1.27M
Overall Division Net Income at 22K over budget
Program Improvement & Expansion
Family Living Department expanding such that an additional Support Coordinator is being hired
Foster Care dept slightly restructured such that Director can assist AED with Family Services Expansion, specifically re: Autism Waiver & Mental Health Supports
Entire Division engaged in developing 5 year plan & goals
Impacting the Community/Reputation Building
2 paid Trainings provided to community partners: Catholic Charities & The Child Welfare Academy. Revenue will in turn be used for internal staff training
Outreach Director sought out to serve on 2 committees developed to advise/improve DDA processes
Networking opportunities & community visibility on the rise through participation in Foster Family Treatment Assn, DHR's Trauma Informed Care Workgroup and DHR's Provider Advisory Council
Contribution to Agency goals/ Cross Division collaboration
Agency wide Leadership Development programming in early stages
Active Participation in agency wide committees & workgroups: OT, CARF, Abuse & Neglect, etc.
Education Series Trainings to become agency wide endeavor with planners from multiple divisions - to appeal to a broader audience
Staff Support & Training
Foster Care Social workers & Supervisor attended National conference
Supervision standards for FL DSPs being outlined & implemented
Regular FL staff meetings provide a venue for information sharing & support