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Strategy GoalCustomer Customer satisfaction
Financial Increase revenueCost savings
Internal Process
Employee Personal satisfaction
Effective project management
Ample advancement opportunities
Increase skill sets and technical proficiency
ObjectivesImprove service satisfactionFulfill customer needsShorten waiting timeLaunch MiBlack in India and XXXWaste reduction inline by adopting lean manufacturing conceptsAdopt six sigma methodology for projects with high returns
Completion of projects within timeCompletion of projects within costCompletion of projects within scopeIncrease employees awareness of their contribution to the company
Allow employees to try for vacanies before opening to market
Create various training program for employees, allow manager to assign courses to employees as well as opportunity for employees to sign up for courses they are interested in
Measure TargetPercentage of feedbacks that are negatives 10%Percentage of customer needs fulfil 90%Waiting time per customer at Service Center <10minNew cash Flows US$1b by FY2018Number of initiatives per FY with cost savings >10k 30
3
Percentage of projects completed within targeted time 95%Percentage of projects completed within targeted cost 95%Percentage of projects completed within targeted scope 95%Semi-annual survey 90% positive responses
Create internal job opening portals Pass/Fail
Attendance for training programs 95%
Number of six sigma projects completed in year with cost savings >USD$100k
Strategy Goal Objectives MeasureCustomer
Fulfill customer needs Percentage of customer needs fulfil
Shorten waiting time
Financial Increase revenue New cash Flows
Cost savings
Customer satisfaction
Improve service satisfaction
Percentage of feedbacks that are negatives
Waiting time per customer at Service Center
Launch MiBlack in India and XXX
Waste reduction inline by adopting lean manufacturing concepts
Number of initiatives per FY with cost savings >10k
Internal Process
Effective project management
Adopt six sigma methodology for projects with high returns
Number of six sigma projects completed in year with cost savings >USD$100k
Employee Semi-annual survey
Create internal job opening portals
Attendance for training programs
Internal Process
Effective project management
Completion of projects within time
Percentage of projects completed within targeted time
Completion of projects within cost
Percentage of projects completed within targeted cost
Completion of projects within scope
Percentage of projects completed within targeted scope
Personal satisfaction
Increase employees awareness of their contribution to the company
Ample advancement opportunities
Allow employees to try for vacanies before opening to market
Increase skill sets and technical proficiency
Create various training program for employees, allow manager to assign courses to employees as well as opportunity for employees to sign up for courses they are interested in
Target ObjectivesMeasure Target ObjectivesMeasure Target ObjectivesMeasure Target10% 10% 10% 10%
90% 90% 90% 90%
<10min Shorten wa <10min Shorten wa <10min Shorten wa <10min
30 30 30 30
3 3 3 3
Improve service satisfaction
Percentage of feedbacks that are negatives
Improve service satisfaction
Percentage of feedbacks that are negatives
Improve service satisfaction
Percentage of feedbacks that are negatives
Fulfill customer needs
Percentage of customer needs fulfil
Fulfill customer needs
Percentage of customer needs fulfil
Fulfill customer needs
Percentage of customer needs fulfil
Waiting time per customer at Service Center
Waiting time per customer at Service Center
Waiting time per customer at Service Center
US$1b by FY2018
Launch MiBlack in India and XXX
New cash Flows
US$1b by FY2018
Launch MiBlack in India and XXX
New cash Flows
US$1b by FY2018
Launch MiBlack in India and XXX
New cash Flows
US$1b by FY2018
Waste reduction inline by adopting lean manufacturing concepts
Number of initiatives per FY with cost savings >10k
Waste reduction inline by adopting lean manufacturing concepts
Number of initiatives per FY with cost savings >10k
Waste reduction inline by adopting lean manufacturing concepts
Number of initiatives per FY with cost savings >10k
Adopt six sigma methodology for projects with high returns
Number of six sigma projects completed in year with cost savings >USD$100k
Adopt six sigma methodology for projects with high returns
Number of six sigma projects completed in year with cost savings >USD$100k
Adopt six sigma methodology for projects with high returns
Number of six sigma projects completed in year with cost savings >USD$100k
95% 95% 95% 95%
95% 95% 95% 95%
95% 95% 95% 95%
Pass/Fail
95%
Completion of projects within time
Percentage of projects completed within targeted time
Completion of projects within time
Percentage of projects completed within targeted time
Completion of projects within time
Percentage of projects completed within targeted time
Completion of projects within cost
Percentage of projects completed within targeted cost
Completion of projects within cost
Percentage of projects completed within targeted cost
Completion of projects within cost
Percentage of projects completed within targeted cost
Completion of projects within scope
Percentage of projects completed within targeted scope
Completion of projects within scope
Percentage of projects completed within targeted scope
Completion of projects within scope
Percentage of projects completed within targeted scope
90% positive responses
ObjectivesMeasure Target ObjectivesMeasure Target10% 10%
90% 90%
Shorten wa <10min Shorten wa <10min
30 30
3 3
Improve service satisfaction
Percentage of feedbacks that are negatives
Improve service satisfaction
Percentage of feedbacks that are negatives
Fulfill customer needs
Percentage of customer needs fulfil
Fulfill customer needs
Percentage of customer needs fulfil
Waiting time per customer at Service Center
Waiting time per customer at Service Center
Launch MiBlack in India and XXX
New cash Flows
US$1b by FY2018
Launch MiBlack in India and XXX
New cash Flows
US$1b by FY2018
Waste reduction inline by adopting lean manufacturing concepts
Number of initiatives per FY with cost savings >10k
Waste reduction inline by adopting lean manufacturing concepts
Number of initiatives per FY with cost savings >10k
Adopt six sigma methodology for projects with high returns
Number of six sigma projects completed in year with cost savings >USD$100k
Adopt six sigma methodology for projects with high returns
Number of six sigma projects completed in year with cost savings >USD$100k
95% 95%
95% 95%
95% 95%
Completion of projects within time
Percentage of projects completed within targeted time
Completion of projects within time
Percentage of projects completed within targeted time
Completion of projects within cost
Percentage of projects completed within targeted cost
Completion of projects within cost
Percentage of projects completed within targeted cost
Completion of projects within scope
Percentage of projects completed within targeted scope
Completion of projects within scope
Percentage of projects completed within targeted scope