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8/11/2019 Quality Manual ISO 9001 2008 EOTO
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QUALITY MANUAL(ISO 9001:2008)
Level I
Copy No:
Copy Holder:
Issue No : 01 Revision No. : 00
Issue Dae: 01.0!.!01! Revision Dae: 00
Issued "y Approved "y
#Mana$e%en Represenaive& #C'airperson&
T'e Qualiy Manual (overs )* pa$es. +nly (over pa$e o, 'is Qualiy Manual 'as -een approved -y
C'airperson and all o'er pa$es are dee%ed approved.
EACH ONE TEACH ONE CHARITABLE FOUNDATION+,,. T. .Road/+pp. under Toer/ Hir2i "au$/
eri #3&/ Mu%-ai 4500016
Tel: 0!!4!510!667!5085610
.eooindia.or$
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EACH ONE TEACH ONE CHARITABLEFOUNDATION
Issue No. 7 Dae 01 7 01.0!.!01!
Revision No. 00
QUALITY MANUAL
Revision Dae 00
Do( No. QM70!
9a$e No. 1 o, !
TABLE OF CONTENTS
Do!No!
ISO9001:2008
l"#$e %o!
Co%&e%&$ '"e$
QM701 44 Cover pa$e 1
QM70! 44 Ta-le o, Conens 1
QM70) 44 A%end%en 'ee 1
QM705
0.1 Lis o, upporin$ Do(u%ens
6
0.! Inrodu(ion
0.) 9urpose0.5 Manual Conrol 9oli(y
0.6 Manual A%end%en 9oli(y
0.* Lis o, Conrolled Copy'olders
0. Co%pany 9ro,ile
0.; Lo(aion under 'e s(ope
0.8 eneral re?uire%ens
5
5.!.1 Do(u%enaion re?uire%ens4$eneral
5.!.! Qualiy %anual
5.!.) Conrol o, do(u%ens
5.!.5 Conrol o, ?ualiy re(ords
QM70
6.1 Mana$e%en (o%%i%en
6
6.! Cuso%er ,o(us
6.) Qualiy poli(y
6.5 9lannin$ ,or ?ualiy o-2e(ives and QM
6.6.1 Responsi-iliy and au'oriy
6.6.! Mana$e%en represenaive
6.6.) Inernal (o%%uni(aion
6.* Mana$e%en revie @ inpu and oupu
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EACH ONE TEACH ONE CHARITABLEFOUNDATION
Issue No. 7 Dae 01 7 01.0!.!01!
Revision No. 00
QUALITY MANUAL
Revision Dae 00
Do( No. QM70!
9a$e No. ! o, !
D+CN+.
I+8001:!00;Clause no.
C+NT
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Revision No. 0!
QUALITY MANUAL
Revision Dae 0).0*.!01)
Do( No. QM70)
9a$e No. 1 o, 1
AMENDMENT SHEET
Eor% No.
FE7MR70)GRev 00
r.No
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Issue No. 7 Dae 01 7 01.0!.!01!
Revision No. 00
QUALITY MANUAL
Revision Dae 00
Do( No. QM705
9a$e No. 1 o, 6
0!1 LIST OF SU''ORTIN DOCUMENTS
Do! No! Q#"l*&+ ,"%"e,e%& $+$&e, -.oe/#.e %",e
Q9401 Conrol o, Do(u%ens
Q940! Conrol o, Re(ords
Q940) Inernal Audi and Mana$e%en Revie
Q9405 Conrol o, non(on,or%in$ servi(e
Q9406 Corre(ive A(ion
Q940* 9revenive A(ion
Q940 Co%peen(y Trainin$
+M +peraions Manual
T'is ?ualiy %anual and asso(iaed ?ualiy %ana$e%en syse% do(u%ens 'ave -een approved -y
'e C'airperson o, EACH ONE TEACH ONE CHARITABLE FOUNDATION
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EACH ONE TEACH ONE CHARITABLEFOUNDATION
Issue No. 7 Dae 01 7 01.0!.!01!
Revision No. 00
QUALITY MANUAL
Revision Dae 00
Do( No. QM705
9a$e No. ! o, 6
0!2 INTRODUCTION
T'is %anual is a de%onsra-le and audia-le do(u%en o, EACH ONE TEACH ONE CHARITABLE
FOUNDATION I $ives a (lear des(ripion o, 'e (o%panyJs aspiraion in i%ple%enin$ a ?ualiy
%ana$e%en syse% in 'e or$aniaion. T'is is a par o, de,ined ?ualiy %ana$e%en syse%. I
$ives a -rie, des(ripion o, 'e a(iviies 'a are i%ple%ened in 'e or$aniaion as per pre4
re?uisie ,or 'e I+ 8001:!00; (eri,i(aion. T'is Qualiy Manual %ay no -e reprodu(ed in 'ole
or in par or o'erise dis(losed i'ou prior (onsen ,ro% 'e Mana$e%en Represenaive.
T'is is no a (on,idenial do(u%en. T'e >overn%en/ (uso%er or any su(' 'ird pary i' 'i(' a
(onra(ual a$ree%en is arrived %ay use 'is as a proo, ,or veri,i(aion. T'is %anual %ay -e usedas a %arBein$ aid. Hoever all (opies o, 'e %anual are (onrolled o avoid %isinerpreaion or
%isuse o, 'e sa%e.
T'e Qualiy Manual 'as -een prepared and issued -y Mana$e%en Represenaive and released i'
'e approval o, 'e C'airperson.
0! 'UR'OSE
T'e Qualiy Manual serves %any purposes as ,ollos:
1. T'e Qualiy Manual serves as a sour(e o, re,eren(e ,or ?ualiy poli(ies and pro(edures se ou -y
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EACH ONE TEACH ONE CHARITABLEFOUNDATION
Issue No. 7 Dae 01 7 01.0!.!01!
Revision No. 00
QUALITY MANUAL
Revision Dae 00
Do( No. QM705
9a$e No. ) o, 6
6. T'e revision nu%-er re,le(s 'e (urren saus o, 'is %anual.*. 'all no -e reprodu(ed or p'oo(opied ei'er parly or 'olly i'ou 'e approval o,
C'airperson MR.
. Is (ir(ulaed o all 'e -elo %enioned (opy'olders.
;. is no su-2e( o any unau'oried (orre(ions or a%end%ens.
8. is su-2e( o audis.
0! MANUAL AMENDMENT 'OLICY
1. +nly MR is au'oried o %aBe ('an$es in 'e Qualiy Manual in (onsulaion i' 'e
C'airperson. FRe,er ?ualiy %ana$e%en syse% pro(edure ,or (onrol o, do(u%en and (onrol
o, re(ordsG.!. T'e ('an$es in 'e ?ualiy %ana$e%en syse% do(u%ens are re,le(ed in 'e A%end%en
'ee.
). T'e ('an$es are re,le(ed in all 'e (opies.
0!3 LIST OF CO'Y HOLDERS
CO'Y NO! CO'Y HOLDER NATURE OF DOCUMENT
01 M"%"e,e%& Re-.e$e%&"&*ve M"$&e. Co-+
02 C4"*.-e.$o% Co%&.olle/ Co-+
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Issue No. 7 Dae 01 7 01.0!.!01!
Revision No. 00
QUALITY MANUAL
Revision Dae 00
Do( No. QM705
9a$e No. 5 o, 6
0!5 ORANI6ATION 'ROFILE
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Issue No. 7 Dae 01 7 01.0!.!01!
Revision No. 00
QUALITY MANUAL
Revision Dae 00
Do( No. QM705
9a$e No. 6 o, 6
0!8 LOCATIONS UNDER THE SCO'E
(Co.-o."&e O77*e)EACH ONE TEACH ONE CHARITABLE FOUNDATION
+,,. T. .Road/+pp. under Toer/ Hir2i "au$/
eri #3&/ Mu%-ai 4500016Tel: 0!!4!510!667!5085610
.eooindia.or$
0!9 El#$*o%$
T'e ,olloin$ re?uire%ens are no appli(a-le a
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Issue No. 7 Dae 01 7 01.0!.!01!
Revision No. 01
QUALITY MANUAL
Revision Dae 10.10.!01!
Do( No. QM706
9a$e No. 1 o, 1
1!0 SCO'E OF CERTIFICATION
T'e SCO'E o, I+ 8001:!00; Qualiy Mana$e%en yse% o, EACH ONE TEACH ONE
CHARITABLE FOUNDATIONe=ends o 'e a(iviies o,
"Providing educational and other support services to underprivilegedchildren"
2!0 NORMATIE REFERENCE
a. I+ 8000:!006: Qualiy Mana$e%en yse%s 4 Eunda%enals and o(a-ulary
-. I+ 8005:!008 >uidelines ,or 9ro(ess I%prove%en
(. I+ 18011:!00!/ >uidelines ,or ?ualiy and7or environ%enal %ana$e%en syse%s audiin$
!0 TERMS AND DEFINITIONS
r. No. Na%e Des(ripion 7 De,iniion
1. ervi(e
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Issue No. 7 Dae 01 7 01.0!.!01!
Revision No. 01
QUALITY MANUAL
Revision Dae 10.10.!01!
Do( No. QM70*
9a$e No. 1 o, )
!0 QUALITY MANAEMENT SYSTEM
T4.o#4o#& &4e &e& o7 &4*$ Q#"l*&+ M"%#"l &4e &e., ;-.o/#&< 4"$ =ee% .e7e..e/ "$
;$e.v*e< o%l+ &o "l*% o%ve%*e%& "%/ e"$+ #%/e.$&"%/*%!
!1 ENERAL REQUIREMENTS
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Issue No. 7 Dae 01 7 01.0!.!01!
Revision No. 00
QUALITY MANUAL
Revision Dae 00
Do( No. QM70*
9a$e No. ! o, )
T'e QM do(u%ens 'ave 'e ,olloin$ au'oriaion as under:
Level Do#,e%& I$$#e/ =+ A--.ove/ B+
44 Qualiy 9oli(y and Qualiy +-2e(ives MR C'airperson
I Qualiy Manual MR C'airperson
II Qualiy yse% 9ro(edures MR C'airperson
III Eor%as7Re(ords MR C'airperson
(!2!2 Q#"l*&+ M"%#"l)
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Issue No. 7 Dae 01 7 01.0!.!01!
Revision No. 00
QUALITY MANUAL
Revision Dae 00
Do( No. QM70*
9a$e No. ) o, )
(!2! Co%&.ol o7 Do#,e%&$)
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Issue No. 7 Dae 01 7 01.0!.!01!
Revision No. 00
QUALITY MANUAL
Revision Dae 00
Do( No. QM70
9a$e No. 1 o, 6
!0 MANAEMENT RES'ONSIBILITY!1 M"%"e,e%& Co,,*&,e%&
1.
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Revision No. 01
QUALITY MANUAL
Revision Dae 10.10.!01!
Do( No. QM70
9a$e No. ! o, 6
QUALITY 'OLICY
3e are (o%%ied o en'an(in$ 'e s('oolin$ o, 'e underprivile$ed ('ildren -y sren$'enin$ 'eir
inelle(ual (apa-iliies and rainin$ 'e% o -e (o%peen/ e'i(al and so(ially responsi-le (iiens
o, India.
3e are also (o%%ied o i%provin$ 'e pro(esses o, our or$aniaion o %a=i%ie 'e i%pa( on'e delivery o, our servi(es -y (oninually %oniorin$ our ?ualiy %ana$e%en syse%
Lo(aion: Mu%-ai yoi TannaDae : 01.0!.!01! C'airperson
! 'l"%%*%
(!!1 Q#"l*&+ O=?e&*ve$)
T'e op %ana$e%en 'as esa-lis'ed ?ualiy o-2e(ives in(ludin$ 'ose %eein$ servi(e
re?uire%ens i'in 'e or$aniaion. T'ey are as under:
Co%pleion o, sylla-us a leas 10 days -e,ore 'e s('ool e=a%inaion
udens (ounselin$ on(e every ?uarer.
Tea('ers Trainin$ on(e every year.
Rae o, suppored sudensJ drop ou s'ould no -e %ore 'an ) sudens per year.
T'ese Qualiy +-2e(ives are -ased on MART prin(iple i.e. 'e Qualiy +-2e(ives are Spe(i,i(/
Measura-le/ A('ieva-le/ Realisi( and Ti%e "ound.
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Issue No. 7 Dae 01 7 01.0!.!01!
Revision No. 00
QUALITY MANUAL
Revision Dae 00
Do( No. QM70
9a$e No. ) o, 6
(!!2 Q#"l*&+ M"%"e,e%& S+$&e, 'l"%%*%)
Top Mana$e%en o,
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Issue No. 7 Dae 01 7 01.0!.!01!
Revision No. 00
QUALITY MANUAL
Revision Dae 00
Do( No. QM70
9a$e No. 5 o, 6
!!2 M"%"e,e%& Re-.e$e%&"&*ve
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Revision No. 00
QUALITY MANUAL
Revision Dae 00
Do( No. QM70
9a$e No. 6 o, 6
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Issue No. 7 Dae 01 7 01.0!.!01!
Revision No. 00
QUALITY MANUAL
Revision Dae 00
Do( No. QM70;
9a$e No. 1 o, !
Re7e.e%e Do#,e%&$:
a& I+ 8001:!00; Inernaional andard
-& Q9 ,or Inernal Audi and Mana$e%en Revie #Q940)&
(& Q9 ,or Corre(ive A(ion #Q9406&
d& Q9 ,or 9revenive A(ion #Q940*&
e& Q9 ,or Co%peen(y and Trainin$ #Q940&
3!0 RESOURCE MANAEMENT
3!1 '.ov*$*o% o7 Re$o#.e$
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Revision No. 00
QUALITY MANUALRevision Dae 00
Do( No. QM70;
9a$e No. ! o, !
3! I%7."$&.#.eT'e %ana$e%en 'as deer%ined/ provided and ensures %ainainin$ 'e in,rasru(ure ne(essary in
'e or$aniaion o a('ieve (on,or%iy o servi(e re?uire%ens. T'e in,rasru(ure a ood layou and proper li$'in$/ Appropriae Ta-le and (o%,ora-le ('airs/ Cup-oards
,or sora$e o, do(u%ens/ ore roo% ,or do(u%ens
-& environ%enal Air (ondiioner ,or (ool and dus ,ree environ%en a 'e +,,i(e and
(& o'er ,a(ors su(' as noise/ e%peraure/ 'u%idiy/ li$'in$ or ea'er.
u(' (ondiions are also %oniored on daily -asis.
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Revision No. 01
QUALITY MANUAL
Revision Dae 10.10.!01!
Do( No. QM708
9a$e No. 1 o, 6
5!0 SERICE REALI6ATION
5!1 'l"%%*% o7 Se.v*e Re"l*"&*o%
#*.e,e%&$ Rel"&e/ &o &4e Se.v*e
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Issue No. 7 Dae 01 7 01.0!.!01!
Revision No. 01
QUALITY MANUAL
Revision Dae 10.10.!01!
Do( No. QM708
9a$e No. ! o, 6
Re(ords o, sele(ion pro(ess -eeen sudens/ s('ools and
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Issue No. 7 Dae 01 7 01.0!.!01!
Revision No. 01
QUALITY MANUAL
Revision Dae 10.10.!01!
Do( No. QM708
9a$e No. ) o, 6
Crieria ,or sele(ion/ evaluaion and re4evaluaion are esa-lis'ed and ,olloed. Re(ords o, 'e
evaluaion and any ne(essary a(ions arisin$ ,ro% evaluaion are %ainained.
Approved suppliers supplies is (losely %oniored -y respe(ive depar%en 'eads on daily -asis and
are evaluaed. In (ase per,or%an(e is no ,ound sais,a(ory/ 'e suia-le a(ion is aBen -y alBin$
o i%prove 'e per,or%an(e or else 'e ,inal de(ision %ay -e aBen -y depar%en 'ead o
dis(oninue i' 'e supplier or looB ou ,or an alernaive supplier.
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Issue No. 7 Dae 01 7 01.0!.!01!
Revision No. 01
QUALITY MANUAL
Revision Dae 10.10.!01!
Do( No. QM708
9a$e No. 5 o, 6
5!! e.*7*"&*o% o7 '#.4"$e/ '.o/#&$GSe.v*e$
1.
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Issue No. 7 Dae 01 7 01.0!.!01!
Revision No. 01
QUALITY MANUAL
Revision Dae 10.10.!01!
Do( No. QM708
9a$e No. 6 o, 6
5!! I/e%&*7*"&*o% "%/ T."e"=*l*&+
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EACH ONE TEACH ONE CHARITABLEFOUNDATION
Issue No. 7 Dae 01 7 01.0!.!01!
Revision No. 00
QUALITY MANUAL
Revision Dae 00
Do( No. QM710
9a$e No. 1 o, *
8!0 MEASUREMENT ANALYSIS AND IM'ROEMENT
8!1 e%e."l
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Issue No. 7 Dae 01 7 01.0!.!01!
Revision No. 00
QUALITY MANUAL
Revision Dae 00
Do( No. QM710
9a$e No. ! o, *
8!2!2 I%&e.%"l A#/*&
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Issue No. 7 Dae 01 7 01.0!.!01!
Revision No. 00
QUALITY MANUAL
Revision Dae 00
Do( No. QM710
9a$e No. ) o, *
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Issue No. 7 Dae 01 7 01.0!.!01!
Revision No. 00
QUALITY MANUAL
Revision Dae 00
Do( No. QM710
9a$e No. 5 o, *
Re(ords o, 'e naure o, non(on,or%iies and any su-se?uen a(ions aBen/ in(ludin$ (on(essions
$iven are %ainained.
8! A%"l+$*$ o7 D"&"
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Issue No. 7 Dae 01 7 01.0!.!01!
Revision No. 00
QUALITY MANUAL
Revision Dae 00
Do( No. QM710
9a$e No. 6 o, *
8! I,-.ove,e%&
8!!1 Co%&*%#"l I,-.ove,e%&
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Revision No. 00
QUALITY MANUAL
Revision Dae 00
Do( No. QM710
9a$e No. * o, *
Re$-o%$*=*l*&+:
C'airperson
Eun(ional Heads
Mana$e%en Represenaive
Re7e.e%e Do#,e%&$:
1. I+ 8001:!00; Inernaional andard
!. Q9 ,or Inernal Audi and Mana$e%en Revie #Q940)&
). Q9 ,or Conrol o, Non(on,or%in$ servi(e #Q9405&
5. Q9 ,or Corre(ive A(ion #Q9406&
6. Q9 ,or 9revenive A(ion #Q940*&
*. +peraions Manual #+M&
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Do( No. QM711
9a$e No. 1 o, !
A''ENDI A: QMS INDE
ISO 9001:2008 l"#$e$ EOTO$ Q#"l*&+ M"%"e,e%& S+$&e,1!0 SCO'E QM
1.1 >eneral QM
1.! Appli(aion QM
2!0 NORMATIE REFERENCE QM
!0 TERMS AND DEFINITIONS QM
!0 QUALITY MANAEMENT SYSTEM QM
5.1 >eneral Re?uire%ens Q9 01 Conrol o, Do(u%ens
5.! Do(u%enaion Re?uire%ens
5.!.1 >eneral QM e(ion 5.!K QM e(ion 5.!.1
5.!.! Qualiy Manual QM e(ion 5.!.!
5.!.) Conrol o, Do(u%ens Q9 01 Conrol o, Do(u%ens
5.!.5 Conrol o, Re(ords Q9 0! Conrol o, Re(ords!0 MANAEMENT RES'ONSIBILITY
6.1 Mana$e%en Co%%i%en QM/ Q9 0) Inernal Audis Mana$e%en
Revie
6.! Cuso%er Eo(us QM
6.) Qualiy 9oli(y QM
6.5 9lannin$ QM
6.5.1 Qualiy +-2e(ives QM/ Respe(ive Q9
6.5.! Qualiy Mana$e%en yse%
9lannin$
All Q9s
6.6 Responsi-iliy/ Au'oriy
Co%%uni(aion
QM
6.6.1 Responsi-iliy and Au'oriy QM e(ion 6.6.1 6.6.! Mana$e%en Represenaive QM e(ion 6.6.!/ Q9 01/ 0!/ 0)/06/0*
6.6.) Inernal Co%%uni(aion All Q9s
6.* Mana$e%en Revie Q9 0) Inernal Audis Mana$e%en Revie
3!0 RESOURCE MANAEMENT
*.1 9rovision o, Resour(es QM
*.! Hu%an Resour(es Q940
*.!.1 >eneral Q940
*.!.!Co%peen(e/ Trainin$ Aareness Q940
*.) In,rasru(ure QM
*.5 3orB
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EACH ONE TEACH ONE CHARITABLEFOUNDATION
Issue No. 7 Dae 01 7 01.0!.!01!
Revision No. 00
QUALITY MANUAL
Revision Dae 00
Do( No. QM711
9a$e No. ! o, !
5!0 SERICE REALI6ATION
.1 9lannin$ o, ervi(e Realiaion QM/ Q9 @ 0 +M
.! Cuso%er4Relaed 9ro(esses Q940/ +M
.) Desi$n and Develop%en
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QUALITY MANUAL
Revision Dae 00
Do( No. QM71!
9a$e No. 1 o, 1
A''ENDI B: RES'ONSIBILITY MATRI
I+8001:!00;
Clause No
Des(ripion o,
I+ 8001:!00; Clause
C'airperson MR Eun(ional
Heads
eneral Re?uire%ens 9 9
5.! Do(u%enaion re?uire%ens 9 9
6.1 Mana$e%en Co%%i%en 9
6.! Cuso%er Eo(us 9 9 9 9
6.) Qualiy 9oli(y 9 9
6.5 9lannin$ 9 9 9
6.6Responsi-iliy/ au'oriy and(o%%uni(aion
9
6.* Mana$e%en revie 9 9
*.1 9rovision o, resour(e 9
*.! Hu%an resour(e 9 9
*.) In,rasru(ure 9
*.5 3orB environ%en 9
.19lannin$ ,or servi(erealiaion
9 9
.! Cuso%er relaed pro(esses 9 9 9
.) Desi$n and develop%en
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QUALITY MANUAL
Revision Dae 00
Do( No. QM71)
9a$e No. 1 o, 1
A''ENDI C: ACTIITY FLO CHART
9R+C
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A''ENDI D: ORANI6ATION CHART
Trusees Advisory "oard
Me%-er
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